I few months ago I was able to purchase applications from the Market here in Puerto Rico. As everybody knows, PR is a US territory and it appears as a state when entering my information in the Google Checkout account and profile. For some stupid reason the Market (as I was told by a Google representative) Puerto Rico isn't in the list of accepted countries to purchase applications. Anyways I was able to do so by using my iPhone internet and clearing the market cache data.
Now I can't purchase anything by any means. The market web site only shows free applications only. The error message that I get is: "This app is compatible with some of your devices" which is false since I know the application is compatible because I can install the free version. When hit the PAY button the message i get it that the app can't be installed in my device and if i try to buy it using the market on the tab it says: "The item were attempting to purchase could not be found."
Right now I'm really frustrated and tire of dealing with this stupidity from Google. I love the tab and the Android platform but this is issue is limiting the usability since I can't purchase the applications that I want or need. Also this is really sad for the developers because this kind of issue will push other users to get the applications pirated from other sites freely.
My question: Is there a way or fix to overcome this? I tried to get help from Google in this matter but its impossible.
BTW, i noticed that a friend can purchase applications from his ASUS Transformer without issues. I registered his tablet in my google account and I was able to purchase the application using his tablet. Maybe since Apple blocked the sales of Galaxy Tabs is the Market now blocking apps for sale?
I will appreciate any help...
I use restricted user profiles on the S3 to only allow my children to only access a restricted list of apps I download from the Play Store. It seems that any NEW apps that I download from the play store after the Oreo update do not show up in the list of apps (Settings > Cloud and accounts > Users, select a restricted user).
I did a factory reset this morning, and still no luck. Now only stock apps show up.
I chatted with Samsung this morning, and they want me to take it to the local walk-in Samsung clinic to have it looked at. This seems like a software issue - not a hardware issue. Perhaps Oreo changes the way this feature works - and it is an android issue not a Samsung one?
As a troubleshooting step, would any of you be willing to setup a restricted account on your S3, download a few play store apps and see if they show up to be able to enabled for the restricted account? No matter what I do, only the stock apps show up. It would be helpful to know if others have the problem as well.
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
Nigle said:
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
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Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
bthurber said:
Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
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Thanks for the quick follow up! It's good that they finally acknowledged the issue at least.
Stumbled upon pretty much the same issue when I wanted to create a new restricted user account.
Before the update to Oreo; I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
de_perre said:
I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
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My experience was that new installed apps would not show up for the existing restricted accounts.
It will be interesting to see if the Tab S4 has this same problem
Hi all together!
Same problem here! This is a mandatory feature for me to share the tablet with my kids. Seems that the oreo update ****ed it up.
The bored Samsung support guy asked me to do a factory reset, and now, after 3 hours of configuration it still doesn't work.
Grrr !!! before the factory reset I had at least these apps working in the restricted profile I configured under android 7.
And ideas? Any update from Samsung ticket you opened?
Regards from cologne, Germany
Sui
No new ideas. I am USA but I noticed the korea build was a bit newer so I tried installing that. That didn't help but was interesting.
My understanding from the Samsung rep was that others could call and give the ticket number to get status and add a
"Me too" to it and that may help it get more attention
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!
Solution
"Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!"
Give restricted account permission to use chrome and search for the app you require as an apk. Then install from that.
99% of apps can be found as an apk so it works as a solution until android gets there acts together and sorts it out.
Same here. I just upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1.
My kids keep asking when they can get the tablet back...
Same problem here after the Oreo update.
Old restricted accounts still have their previously enabled apps, new restricted accounts only get standard Google/Samsung apps.
New apps installed under Oreo from the Play Store do not show up in the app restrictions list.
Somehow, as restricted users also cannot use the Play Store directly, how are they supposed to get any app other than the standard ones?
This is a bug, not a feature.
If it should prevail, I will dump my Android devices and get Apple iOS phones/tablets for the rest of the family.
Same problem here too. I installed few apps after i upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1. They are not shown..so even resetted the device. Now all is gone on the redtricted users...
My kids also want to get the tablet back...
If anyone has a solution...pls let me know how!
I talked to the Samsung Germany support on Thursday. They know about and acknowledged the problem, however, there is no cure. The technician I talked to hypothesized about the upcoming Android P (roll-out to Samsung devices is planned for 2019) may fix the issue.
The point is, restricted users may also not use the Play Store to install new apps, so in effect, there is ABSOLUTELY NO WAY to get any apps except the standard stock apps into a restricted user's account. That does not make any sense at all.
Unless this is really intended (making the restricted account option useless), this looks like a gross oversight in QA on behalf of Samsung.
I'll see how this develops. My immediate solution is to use MobileFence to restrict my kids' accounts on mobiles and tablets (working with normal user accounts).
--j.
Scott_B1 said:
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
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Same problem, Galaxy Tab A 10.5 (2018), Android 8.1.0 - massively frustrating!
Same problem here - is there any point in contacting Samsung to log this?
Any work around anyone can recommend? We use the tablets for a lot of lessons and set reading and the kids can't even access Kindle on it any more. I saw someone recommended Mobile Fence already, thanks.
It's causing major family tension because of how it's affecting Minecraft too. Huge frustrations.
Same here. I wonder why restricted user feature persists, it is useless now. A can assign only application installed before upgrade to Android 7.x, now on 8.1 and still no new app for assigning to restricted user.
Samsung Tab A6 (2016).
Same problem, subscribing to thread just to be able to see if there is any resolution.
The Tab S3 is the only samsung tablet which amazon whitelisted for playing 1080p/FullHD on prime video. I unfortunately don't have a S3 tablet and now want to simulate it. See this thread in Tab A Forum.
So could you share your build.prop or device information? For this you can use a build.prop app from google play. A famous good app which also includes such functionality is root essentials. For simulating the device information I currently myself use Device ID Masker which is also available in play store.
Me and the other tab a user really appreciate it .