Hi all..I recently bought an XDA from an O2 outlet here in Ireland which I subsequently sent back due to speaker problems. Having waited two days for my replacement XDA, (in the interim I was given a Nokia 5110 as a substitute phone, I'm sure they got it out of a musuem..) I finally picked it up yesterday. The retailer told me it was a brand new phone and that it had come out of a sealed box. When I picked up the phone I noticed marks on the top of the aerial consistent with a fall or even with someone nibbling on it! I pointed this out to the retailer and was assured again that the phone was brand new. Giving the benefit of the doubt I brought the phone home, hooked it up to the PC and went to adjust the memory allocation as I was gonna transfer a large number of mp3s to it. Now the XDA I originally bought had 64MB RAM, the unit I was given as its replacement had 32MB RAM - so much for it being a brand new phone! Also the battery took less than 2 hours to fully charge - on my original XDA the initial charge took approx 4 hours with subsequent recharges taking about 2 hours, the same length of time my supposedly "new" XDA took to fully charge on what should have been it's initial charge.
At this point something a friend said with regard to technology popped into my head, call it paranoia but he is fully convinced that Ireland receives the rejects, previously repaired, or just downright faulty items of technology where they are pawned off as being brand new. My experience with this XDA seems to bear it out. I rang the O2 retailer back and informed them that the phone I received was not new and when I explained my reasons why, I was told that the phone was probably a new one alright but that it had just been sitting in its box in a shop and not sold, hence the 32MB rather than 64MB version I was given. It didn't explain the marks around the aerial or why the initial charge took only as long as a phone that's been in use before to charge.
Am I being paranoid here or are companies chancing their arm by sending units that are technically second hand to Ireland (or other countries for that matter) for resale as new units? Does anyone else have a similiar experience, not necessarily with the XDA but with other top of the range (and expensive!) products, technological or otherwise?
Personally I'd take it back and tell them where to stick it....
Even if it is brand new... you bought a 64mb XDA...
It does sound rather fishy though... I think you've got enough reason to be 'paranoid'.
ask them how a brand new XDA can have only 32mb of RAM... I doubt they'll be able to give you that answer...
I've heard on various occasions companies such as dixons selling 'brand new' hardware (computers in one instance) where the customer brought it home to find the previous owners information including credit card number and other sensitive stuff...
Its not necessarily O2 that are screwing you over... it could be their manager or area manager that’s trying to cut a little from their budget...
either way that phone certainly doesn't sound 'brand' new.... probably someone’s reject that took it back last year.
Ian.
Hello from Ireland
I had the exact same thing from O2 as well, you might have my old phone, I bought a 32mb one but the screen was scatched so they excahnged it again for another crap one, so I rang O2 UK and told them my worries and I got one sent fromt he UK, perfect and no worries at all. Its cheaper in the UK aswell. You are legally entitled to a full refund if it does not meet the standards you expected and was told about "not fit for the purpose it was sold" is the lawyers talk!! I spoke to a mate who works for O2 in Limerick (head office) and told me that they do actually refurb the phones. for returns etc. so I would demand a brand new one with 64mb and threaten them with vodafone or metior that will scare them!!
Gary
--------------------------------
[email protected]
xda
hi
you need to kick up a fuss e-mail trading, or. or europe and every one you can think of this is disgracefull dont take there c***
Just to update you on my phone situation...having been told that my replacement XDA was a new unit I tried a few things to prove/disprove this...I backed up my calendar and contact info using Permanent Save and when I hit OK it backed up my info but it also restored the previously stored info on the phone, which, if as alleged, this phone was new then there should have been no such info already on the phone. Not to my surprise when I went into my contacts there were names and numbers that I did not recognise. I even have the home number of the individual who previously owned my phone! So what I'm wondering now is what to do next, who can I complain to and what will O2 do to compensate me for their mistake?
Also the retailer from whom I bought the phone left a voice message saying they have a brand new 64MB XDA waiting for me instore. It will be interesting to see if in fact the phone is brand new and not a refurb as Gary says is the norm for O2. Cheers for your tale Gary, I was contemplating getting a refund but I love my XDA and hopefully I'll have no problems with this next unit. Will keep you posted.
Hi
Just to let you know the 32Mb model was released early, and was replaced by the 64mb model. There was an offer for o2 staff, including family and friends to purchase the 32mb xda for 99 pounds ( i did !)
I also recall that the o2 shops had a limited supply of 32mb xda (advertised as reconditioned) which they were selling for 99 pounds.
You may have got one of these phones. It may have been a genuine mistake from the store. However, they cannot give you a 32mb model in exchange for a 64mb model.
nice to see your retailer is offering you a 64mb one...
what happened?
cheers,
Ian.
Related
Hi,
Does anyone know a good place to buy a cheap O2 XDA?
Some people claim it can be bought (with no subscription) around 500 Euro's.
I was unable to find a place where I can buy them for that price.
A shop around Amsterdam would be nice, but online ordering is no problem too ...
Thanx ....
Try eBay.com
Thanks for the reply
Good thinking, but we can't buy them from e-bay.
We need more then one, all with receipt.
And I think the risk of not getting the devices, or
(slightly) broken/buggy models is too big.
try O2 shop in Holland if they have them
in the UK they are selling reconditioned 32mb XDA's for 99 GBP with contract (can be data only), missing a few bits - headphones and software, but you can get these separate anyway.
I just cancelled my O2 data contract and bought another XDA with standalone data contract with PAYG voice.
Regards
Tim
Whereabouts are they selling them for £99 Tim?
buy XDA
Try: http://shop.brando.com.hk/
I just bought one from them excellent service ,
I sent them money via Paypal and the device was FedEx to me the day after.
Asa.
Tim C said:
try O2 shop in Holland if they have them
in the UK they are selling reconditioned 32mb XDA's for 99 GBP with contract (can be data only), missing a few bits - headphones and software, but you can get these separate anyway.
I just cancelled my O2 data contract and bought another XDA with standalone data contract with PAYG voice.
Regards
Tim
Click to expand...
Click to collapse
You mean UK O2 shops are selling reconditioned XDA for 99 GBP ?
It's unbelievable.
yes 99GBP - I bought mine yesterday from O2 shop in Bluewater, (01322 623860) but I guess any of the larger O2 shops will do them - I didn't check the O2 shop in Lakeside which is smaller.
It had no headphones, leather case or software.
The headphones you can get for £20 GBP
Those horrible cases you can get for £20 GBP (or a decent one off ebay for $30)
and I have the software anyway - and would imagine you could obtain easily from this forum anyway.
It had the USB cradle, power plug - uk & european pins, little serial power adaptor, stylus x 2. The xda was in near perfect condition , only the label on the back was slightly lifted, where i guess the technicans have changed something. Maybe others will be different.
If you already have a 12 month voice contact, the data part is probably only 3 months. So i cancelled my data contract and will give the sim to someone and took out a new data contract (12 months if data only) with PAYG phone since i rarely use the phone (which most sales reps won't tell you - and the data contract works out £10 a month less for me anyway.
and now i just have to decide which XDA I keep, and sell the other one.
Regards
Tim
O2 is still selling these refurbished PDA for 99£ in all their stores I've seen in London.
I am worried about the absence of software.
What software usually comes, but is absent on the refurbished XDA?
Is it software to install on your PC/Laptop or is it softawre for the XDA?
Thanks
XDA for sale
For sale : O2 XDA , brandnew in the box, 32MB internal memory, € 500,-or info: [email protected]
WOW 99 pounds I want one but without service - Possible ?
99 pounds WOW
I am really interested in finding out this software missing part .....
1- Please, let me know. If this software can be downloaded from somewhere around here then I would contact them immediately to buy one.
I don't need any service I just need the device. Is that possible ? is this price for the device only without any service ?
2- Is this tri-band !!
Thanks a million guys. This is a great piece of information.
Can't find anything for 99 GBP at http://shop.brando.com.hk/
I just went to their website but couldn't find any thing for 99 !!
so I emailed them [email protected] to ask.
GONE
No more. All gone.
Can some 1 in UK tell us how much will it cost to buy one in UK with the plan? I don't need the plan but it seems that this is the only way to get1, right?
There's nothing on their website but go ask in their shop
I've bought mine a month ago now for 99 pounds in London, in Hammermith Kings Mall, but the two shops on Oxford Street also had them for 99 pounds.
I admit I haven't checked since then, but when I asked last month they said this wasn't a temporary offer and it would go on.
They don't actually advertise them anymore, but just ask for the "REFURBISHED" XDA in the store!
As far as I can tell the "missing software" is the 2nd CD-ROM provided by Microsoft which contains Microsoft Activesync (and probably other free Microsoft software) which you can download for free from the microsoft website. http://www.microsoft.com/mobile/pocketpc/downloads/activesync35.asp
(version 3.6 is also available, but other users on this forum suggest you do not use it (yet))
It did come with the O2 CD-ROM
It did not come with the headphones, no replacement stylus, no leather case
It is NOT tri-Band
confusing response from O2
I went to the shop in Hammersmith this morning, they said they still carry the promotion but have no XDA "in stock" (read: none that have been brought back to O2 for "refurbishing") but when they will get some you'll still be able to buy them for 99£.
HOWEVER, i also called one of the shop in Oxford Street and they said they stopped selling them a "long time ago".
Sorry for the confusion, hope this helps.
Hammersmith phone number and or better email Website
Hammersmith contact info
Store name
Phone number
email address (Preferred)
URL
O2 Shop
43 Kings Mall, Hammersmith
W6 9HW
t: 020 8563 0542
I asked in the second O2 shop on Oxford Street, the one closest to tottenham court road ( Yes I know, I always go to the same places, ...)
They said the same thing:
- ...We don't have them any more
- But wil you continue the promotion if you get some more in stock?
- Yes...
He didn't say whether they were actually expecting to get any new ones in stock
I am not sure but...
somehow I get the feeling that the ease of unlocking has led O2 to change the strategy in selling these thingies.
On the other hand.....I just lost an online battle of command and conquer Generals. So there go my strategy skills :evil:
Robert
hi, i bought a xda unconnected from dixons for only £399
if you go into any dixons store, they will do a search for you across stores in the region, you must quote unconnected. (ex-display)
It would probably be cheaper to buy one on contact and throw the sim card.
12 months @ £15 per month = £180 + the cost of a phone.
If anyone does throw the SIM card, can I have it?
Regards
Tim
im based in Ireland, any thoughts on where I can get a new screen for my XDA?
I would'nt mind knowing either :wink:
contact this guy: [email protected]
hes got ex company XDAs for £100 delivered they come with nothing though no styluses or charger no box no manuals just the working handset itself he has 32mb and 64mb ones. hes a full time trader in GSM comminication gear like unlocking boxes and all and has many refs.
i brought a 64mb one from him today
he also sells fully boxed ones that cme with everything they are grade A cond.
32mb = £165 delivered
64mb = £180 delivered
just contact him
gaz
Go to www.pdasmart.com/pdaphone.htm
They sell many stuffs for XDA
thanks guys, I got it sorted in work after all.
After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them
Ok so my Titan decided to die today, No warning whatsoever, The screen would not light up and the battery drained rapidly heating up the rear casing to a dangerous level, Not a happy puppy, Due for collection on Weds to be repaired at HTC Huntington, The thing is I do not have proof of purchase as it was bought on ebay and the IMEI codes on the device and box do not match, HTC phoned just now querying the IMEI that I gave saying it was not a valid one for the Titan, Am beginning to wonder if they will now say it is beyond repair or that I will have to foot the repair bill due to no proof of purchase etc, Oh well back to my trusty HD2 for now, So long Titan, It's been emotional........
If you want a new phone you should go to a operator, you pay 20 € more but then you have even a warranty for this .
If my Titan gets stolen within 1 year, I get a new one for free ^^
I am sorry for you and your old titan I pray that it will be fun in the mobile heaven and that it
rings very happily with the other phones there.
It is in a better place now.
Thanks, Yes normally I would go for an upgrade through O2 but am not due until march next year, Not so good having a 24 month contract, The contract phone I did have was a HD7 which I sold to a family member, But I did hate it as it was pre Mango, Hopefully I will get either this one repaired or no doubt buy another but this time make sure its brand new, In the words of Arnie "I'll be back"
Just a question ?
If you got this off ebay did you contact the seller about imei number issue ''IMEI that I gave saying it was not a valid one'' if there is something wrong then you can try for a paypal resolution if the seller cant give you a good reason for this wrong imei number. Worth thinking about ?
Mark
Thanks, I did find out from the seller that the phone had already been a replacement for his original Titan, Makes me wonder if it was a repaired/returned handset,Was meant to be the replacement I received, Its too late now to go for pay pal claim as I bought it early Jan and that normally takes a while to get refund etc, It is currently at HTC repair centre and hopefully being sorted, I haven't heard anymore from them and fingers crossed all will be fine, Using a HD7 currently and the screen seems so small lol
Got my Titan back today, Not bad going seeing as it was picked up last Wednesday 29th, Looking at the repair sheet they basically replaced : FRU-SUB ASSY,SONY,Black,LCM+Touch Window, Generic,L Sponge,P-Sensor,Poron,ETY PCBA-MAIN BOARD with SKU_ID,band 1,5,8,Regional_ID.......? lol and I now have a new IMEI number , In other words they replaced the lot, Happy that I now have it back, Lets hope this one stands the test of time, Thanks for comments and advice.
Good stuff
Happy for you
Mine is currently in Hong Kong because of the update issue. And I'm from the Philippines. Shipping costed a lot. OS just won't update and getting different errors. It was basically brand new. In fairness htc customer service is very good. Someone from Hong Kong called me yesterday and asked what the issue was. Also htc Philippines keeps on calling me for updates Hope they get it fixed or just give me a new one.
Edit: My phone is still stuck in HK. They won't send it back unless I send them the shipping cost. It's in freakin' HKD. How the hell am I going to send them the money? I mean I have the money, just don't know how. Why the hell couldn't they just send the damn phone to any of their retail stores here in the philippines and I'll give them the money. I'm so tired of going back and forth with them I might just give up. They can have the ****in' phone and I'll just start a hate campaign against them. Ironic since I have been a supproter ever since and I have actually convinced a lot in my office to use HTC phones. Really pissed off! Is there someone like Steve Jobs in HTC? Heard he did things for Apple customers out of the ordinary. No wonder they have such loyal fans.
Must admit on both occasions I have had to send HD2 and Titan back I have been very pleased with the repair service and comms and how quickly they dealt with the problems, No doubt thats not the case for everyone, I guess I have been lucky, best of luck and hope you soon get your Titan sorted soon.
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
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I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
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This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
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Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.