My SPV C550 (HTC Hurricane, Windows Mobile 2003 SE) has never had any trouble synchronising data with Activesync on my XP desktop PC.
Now that I have a Vista (business) laptop, I am forced to use WMDC (Windows Mobile Device Center). I plugged in my phone via USB, and after briefly showing up as an "Unidentified Device", Vista found the driver automatically and installed it as a "Smartphone USB Sync" (version 6.1.6965.0). Leaving it plugged in, I then installed WMDC version 6.1. The main GUI came up, and my device connected successfully. I'm able to browse the contents of the device and the storage card, and also add and remove programs.
The problem is that whenever I try to sync my Outlook 2007 data, the response from Vista sync center is merely "Sync Failed". The error proerties window is blank, other than the date and time the error occured. When I disable all options (contacts, calendar, tasks, email) bar one, the error properties window states "Contacts: Attention Required", where "Contacts" is whatever I left enabled. None of these errors appear in the system/application event logs. Disabling all options produces a "successfull" sync, but as you can imagine this is not of much value to me.
I am not using any kind of firewall software (including OneCare), and all the required services are running (including "Windows Mobile-based device connectivity" and "Windows Mobile-2003-based device connectivity").
Another device (i-mate JASJAR, Windows Mobile 2005) was able to sync successfully first time with no problems at all.
I have so far tried:
- Restarting the laptop
- Soft resetting the phone
- Plugging the phone into different USB ports
- Deleting and re-establishing the partnership
- Reinstalling WMDC
- Reinstalling Office 2007
- Updating the driver for the "Smartphone USB Sync" to various others (both from HTC and Microsoft).
- Hard resetting the phone
All have produced the same result: "Sync Failed". Now I'm out of ideas, and I'd really appreciate some suggestions on this.
vista syncing problems
hello,
I tried syncing using druvaa inSync and it worked.
http://druvaa.com/products/insync_evaluate.html
Vyaas
i have had a lot of grief with this too as has 1000's of other people. Ive trawled through threads on various forums and there seems to be no guaranteed solutions.
I have a HTC HD touch and i am never confident of being able to place a tick in the boxes for syncing outlook items.
For a while, going into control panel and 'repairing' wmdc worked, with the device unplugged. but that stopped working too. A complete uninstall and reinstall of WMDC seems to be the only way to ensure a reasonable chance of everything being tickety boo. However, even that sometimes doesnt work and that requires a good half hour of my time.
I would be interested in knowing the actual process that the syncing does, as it must be intererupted by something in order for it not to work consistently. Microsoft itself hasnt an answer and just advises reinstalling. I know it looks at the outlook pst file but how it processes it, i am unsure.
In order to not lose all my contact details on the phone i now have them all saved to my sim, but losing the emails, tasks and calendar on my phone, is a real pain.
Perhaps one day someone with the tech knowhow will make a project of this and we can all benefit from having 100% confidence in things happening when we plug in that usb cable.
I have the same problem too
I haven't found an answer. Has anyone resolved this?
HTC says that they are aware of it and are taking it very seriously (never a good sign) and that they plan on having a fix for it someday (also never a good sign), but the don't have any idea when (a really really bad sign), and were unable to even give a time range for it being fixed.
I really like my TP2, but at the rate I'm going with it I'm ready to give it flying lessons.
Related
I have been experiencing some issues when trying to connect and synchronise my XDA2 with my desktop and I was wondering if it was a known issue. Firstly, the XDA2 has had it's ROM updated to 1.60.50.
The problem is when I try to connect to ActiveSync 3.7.1 more often than not, it connects, user authenticates and shortly after disconnects before it even starts synching. The only time I can guarantee it will work is when I re-install ActiveSync 3.7.1 and bond the devices for the first time. Eventually I isolated it down to a problem with the XDA2:
I have two means of synchronising - with the USB cradle and via a bluetooth dongle therefore it is not a case of a faulty cradle. The USB's on my computer are USB 1.1, not the latest USB 2 but I do not see that as an issue.
After a hard reset of the XDA2 and no extra software installed, I still experience the problem so it is not a software issue, which only leaves a problem with the XDA2. There is a possibility that the user authentication fails and that is the reason it disconnects but I would expect an error message telling me so - is this the case?
So in summary, connects when re-install activesync 3.7.1 and will continue to reconnect while the computer is turned on. But after you turn the computer off and restart it, more often than not when you attempt to synchronise, it opens the port, connects, user authenticates and then suddenly stops. The signal bar changes to the connected columns and then back to the normal radio columns.
Have there been any issues like this before?
Activesync XDA II problems - a coincidence ?
I have exactly the same problem. I'm not sure exactly when it started, but I think it was about a week ago.
I've done hard resets on the XDA and tried everything I could think of, but still can't get it working. Up until about a week or so ago it was all working fine and had been for months.
Some of the things I have tried have been :
- hard reset the XDA.
- uninstall activesync 3.71, delete the activesync dir, download a fresh copy and install.
- do the above but using version 3.7
- delete partnership.
- delete the PPC device from Device Manager and start again.
- switch off AV software, firewall etc
- uninstall and re-install Outlook 2000.
- uninstall Outlook and install Outlook 2002
- Tried connecting using IR instead of USB
- Tried BT but the port sets itself up as COM10 which AS cannot see !
- numerous other things that I won't bore you with !
Nothing works. I get a brief glimmer of hope and then it packs up again.
I'm using a Toshiba Satellite Pro with XP Pro and I was at the point where I was about to back up back up my personal files and use the system restore disk on it. I was chatting to a friend this afternoon and mentioned my problem. He told me that there are a number of people in his office, all of them have XDA II's, and all of them have got this exact same problem. All of them had a working and stable Activesync until about a week or so ago and now NONE of them can get connected and have the same problems that you described.
This seems more than a coincidence to me and doesn't sound to me like an XDA problem. Could this be some Microsoft updates / patches that have screwed things up ?
BTW - the XDA seems rather useless when you can't get any software or data in or out of it !
Chris
====
I also had exactly the same problem for me.
I tried everything, nothing worked.
I had to make a hard reset then reinstall manually all the software (backup didn't solve the problem too).
Now, everything is OK,...so far!
ActiveSync problems
I think the difference is that both myself and the guy that started this thread have done hard resets and it still doesn't work.
Chris
====
I think I have found a routine whereby it seems to work (although this could be all nonsense).
Right click on the activesync icon and open it, click on Options, do nothing and close the dialog box (that part probably isn't necessary), now try to sync from the XDA2. Using a bluetooth dongle to sync, this now works everytime (so far)
I thought you had cracked it. It synchronised ok, but then dropped the connection shortly afterwards. It's now back to sitting with the spinning green wheel and the message 'Connecting ...', which never actually connects. The XDA displays a message box saying 'Communications Error', 'Cannot start communications with the desktop computer. Re-connect your device. If the problem persists, see Microsoft Activesync Help'. Which is a fat lot of good !
It's all back to where I started !
Chris
====
i am getting severely frustrated... i have tried active sync 4.0, 4.2, and 4.5. my phone will almost NEVER sync with my computer. earlier today i got it to sync (using 4.2) and started to do the HTC_Hermes_SIM_CID_Unlock_v3a. it reset my phone and i saw the first tri-colored screen with 'SPL by someone' where the SPL version was previously. then it just sat there and the DOS program didnt specify what to do, so i restarted the phone.
anyway the update didnt complete and i am still stuck with spl 1.06 and now (like the past previous months) my phone wont activesync. it will charge through USB to the computer so i know its getting connection, but i am back to the same old problem where the device will not recognize. i havent tried someone elses computer yet but i have checked the 'use advanced connection technique (tried it on and off) in the USB settings and nothing. i actually cant believe it synched today...
any ideas on how to get my phone to synch?????????
I had problems with this last night. I had updated to SPL 2.10 and tried a few rom upgrades.
One instance when I couldn't get it to sync I happened to look at my phone and I had to do a quick install to windows for some file, that turned out to be usb drivers and then there were no problems.
I tried another ROM upgrade and it wouldn't sync again. I read a post somewhere here about Zone Alarm (what I use). I did what the post said and now I have no problems. It actually syncs everytime now, as before it was 2 out of 3 with the original WM5.
I am work right now, I will post a link when I get home to what I found.
But I'm pretty sure its a USB problem. You could try a different USB port. Make sure it's a port directly on your motherboard. I read that if it's not there could be problems as well.
solution with avast antivirus
i have the same problem, i just deactivate antivirus for outlook, and its work perfect. i think that the problem was that avast search for virus coping mails to my phone.
Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.
HI Guys,
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
I've tried using the advanced funtionality selection and without it but the same occurs.
It's not an issue for syncing as i sync using the Gmail push features so this occurs wirelessly, but the issue occurs when copying files across to the phone as it will disconnect while transferring.
Also when i put into USB storage mode it seems to freeze the computer - sometimes it doesn't and will just open up fine.
Has anyone else experienced this issue or know how to fix it - it's driving me insane...
Oh i'm using Vista X64 and Windows Mobile Device Centre if it helps.
Cheers
Paul
@paul
I've encountered an identical problem after flashing the new update UK-ROM(on xp and activesync), I managed to resolve it somehow, unfortunately I cannot remember which way... Something in activesync settings & device id, I guess...
Try other name for device id, my advice...
I use my TG01 on a Mac. Unless I plug the TG01 into a USB port on the machine directly (strictly no USB hubs, even powered ones) I get this problem, whether using Mass Storage mode (allows direct access by the Mac OS to the SD Card as normal) or ActiveSync mode (which I can connect to a 'virtual' Windows XP machine running under Parallels in a Mac Window) for those programs (Apps?) that need to be installed via ActiveSync.
May be an obvious suggestion, but have you tried different USB sockets?
Failing that, do you have Internet Connection Sharing switched on on the Windows machine? Could any Anti-Virus software be trying to block the serial ports on the TG01. Or have you any other Sync or virtual serial port drivers (Satnav, Palm, iPod etc) or similar type of sync software running that might be periodically polling the USB ports?
Time for a handset swap
paulrgod said:
I've got a really annoying problem with my TG01. When i have it connected to the computer it will not stay connected in ActiveSync mode. It connects for a minute or so then will just disconnect on its own.
Click to expand...
Click to collapse
I had the same problem with my first TG01. Only solution I could find was to get Orange to swap the handset for another one.
I do think that it's a hardware problem as (1) my replacement handset never displayed this problem, despite having the exact same software/configuration and (2) an internet search on this problem showed at least one other user resolving it with a handset replacement.
Thanks for the suggestions guys - checked Virus scanner and Firewall but the same is occuring.
Looks like i'll have to give Orange a call.
Will they swap it for a new one or will it be a refurb? And how long does it take?
Also i am a contract customer but bought this phone on PAYG and just swapped the sim over - will they still be ok with replacing it?
Well i recieved my replacement this morning and have another replacement coming tomorrow.
The replacement was scratched and scuffed on all its corners, it looked like it had been dropped and one of the corners is coming apart.
The first call i made, the other person said they could only hear screeching like bad feedback between mic/speakers.
Not happy.... Let's see what the next replacement is like..
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
jeams said:
i found a way to make the tg01 staying connected to a pc: goes in setup/connections/usb to pc then uncheck the advanced fonctionnalities.
Click to expand...
Click to collapse
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
paulrgod said:
Tried that mate - it was a fault with the handset, the replacement connects fine, but is in poor condition and people can't hear me - so this ones going back too.
Click to expand...
Click to collapse
Well that's not very fair!! I always keep a screen protector on and only keep my phone in an empty pocket so if I simply put a cloth over it, I could pass it off as brand new! Now what happens if I need a replacement? I would expct to receive one in the same condition as mine Did you have to send the original first or did they send you a replacement and then you send yours back?
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
qasi said:
yh guys
same problem here
im runing on the windows 7 and using the windows mobile center device
can any help here
mant thanks.
Click to expand...
Click to collapse
Yes, It's very annoying, I've been using Windows mobiles for ages and never have had this problem before. On TG01 with WM6.1 and WM6.5 as well, Active Sync cuts the connection after few minutes, randomly.
I've tested different programs to connect TG01 with PC like Pocket Controller (different revisions) without success. That's something related to TG01, because I have a Xda Flame and I can connect perfectly and indefinitely with it (I use XP Professional and ActiveSync 4.5.0) .
The only roundabout that I've found is connecting to PC towards Wifi instead of towards USB port (TCP/IP Connection). With Pocket Controller I can see my TG01 on the PC screen an edit text, interchange files, perfectly even if my device is in another room....
This is an issue that should be fixed with a coocked ROM ( but perhaps it's related to a hardware problem.. who knows?)
Cheers
If you are using vista or win 7 set up to your phone the "usb mode" at "activesync mode" without checking the "enable advanced.....".
Plug your phone to the usb port and go to the "device manager" of your pc, look where it says "mobile devices" click on it and at "microsoft usb sync"
do right click with your mouse and select uninstall driver. Your driver will be uninstall and after this will be reinstall alone.
To the new driver right click with mouse and select update driver, after a while it will give you the message that no updates found.
Close it leave to pass 2-3 minutes and go run "windows update" with your phone pluged on pc (don't unplug the phone on all the steps),
you'll see that is an update about 11mb (if you haven't allready install it) both for pc and phone. Your phone will be connect but maybe in future have the same problem,
in this case you uninstall and reinstall the driver from device manager and will be connect.
Now if you want to transfer files from pc to phone is better to set the "usb mode" of your phone at "mass storage mode" and transfer them at sd card.
I am wanting to update my hd2 to the rom they pushed out a week or so ago. I installed activesync 4.5 on my computer, but when i plug my phone into my computer, it does not recognize the phone and nearly all of the buttons on the activesync window are greyed out. My computer recognizes the phone and I can get into the storage card on the phone, etc. but activesync just doesnt work. When i first got my phone I used the internet sharing function to get my computer online, if that matters at all. I also have used the multimedia twist program to sync up my music with the phone.
I am at a loss, and quite aggravated how not user friendly this process is for me. Can anyone help?
My computer is running fully updated win xp, sp3. I read something about needing outlook to import contacts, and I have office 2007 installed also.
Here's some advice, don't upgrade to the TM latest ROM rather get one of the other roms available on this site.
I cant tell you how much time I've wasted trying to get activesync to work, just when things seem to be going smoothly, bam, it stops and short of re flashing the rom sometimes it just will not recognise the phone. Or it hangs on some date from a meeting years ago and refuses to sync so being so frustrated and fed up I took the plunge and put Android on the phone.
It's a little bit of a pita to sync outlook to your google account but once you figure that out it's smooth sailing and you'll never look back. Android works, the chefs have done an incredible job, it's seamless, elegant and makes you wonder why MS should ever be used.
If you still want to mess with activesync, go through a hard reset and pair it again with the PC and wait until it reloads all your data - talk about a pita.