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Have HardSPL installed on phone. Got phone on eBay - has very few hours. Came with a Rom that displayed TEST ONLY which was WM5. GSM radio worked, Bluetooth worked and Wifi worked. Tried installing shipped HTC WM6 Rom - did it through ActiveSync - should have used MSD card. - Rom installed though everything was ok but didn't install a SIM card to test phone - used it as PDA and WIFI for a week no freezes. Now this morning wanted to switch phones over and inserted SIM - saw NO GSM on boot - never really noticed it before.
Checked in ABOUT section to see if a radio was loaded - comes up blank. Read some things about NO GSM errors - got a little nervous - so I thought I'd reflash entire ROM tonight with SD.
Followed directions and get into update process and it seems to freeze at GSM with progress bar at about 15% - for about 30 minutes.
Removed battery and it boots to TRICOLOR. (I freeked out at this point)
Put a HardSPLv7 on SD card and did the above - update was successful
Phone boots up to OS still with no GSM
Tried the update process again with the same ROM - still has problems and never gets past the same point as before. Will try another ROM but I'm a little doubtful. If I can recover it back again will try just upgrading radio to see if it makes a difference.
ANY SUGGESTIONS or is the hardware fried?
Thanks.
OK, think it may be back and I was able to reflash using a wm6 stock HTC ROM. Think either my original flash of the same ROM was bad - downloaded a new file and flashed with the SD - originally did it via ActiveSync.
To get it to work I did a couple of hardspl reflashes and got into the OS. DID a couple of hard resets and magically GSM appeared. Turned phone off and then NO GSM appeared again. Did the hard reset again - came back. Not taking anything for granted put in a SD card and reflashed. Held my breath and for some reason it did a complete flash and never really hung up for more than a minute or two. Soft reset - GSM was there. Turned phone off and on a few times and its still there. Phone now finds the GSM radio much faster than before. Can make and receive calls (does wake out of sleep) - signal strength is same on my other Cingular 2125. Will try out tomorrow and see how it goes. Either the reflash does it or something is loose in the hardware but if it works a few hours tonight it should be good.
Will be a little hesitant to reflash after this but will see after a stress test.
Hold both softkeys and hold the power button
You can also hold both softkeys and put the stylus into the reset hole. Tell me if that works.
Initially no. When I attempted to flash the HTC Factory Rom it froze. Prior to that I did a couple of hard resets using the two softkeys and reset pin. With the resets couldn't get the GSM radio to turn on. Tried the ROM flash but it froze (about 1/10 of the way) - so I basically OS bricked it by removing the battery when it was at this stage. Got to the bootloader screen. Tried to flash OS again with SD card - still froze. SO I thought reflash HardSPL and the OS magically appeared and did the steps above.
After a couple of hours - call made, turned off and restarted device no problems still have GSM radio. Can receive a call when in standby. May try to do another hard reset and see if it still works after a day or so of testing phone but I want to try it for a few days by turning it on and off and making and receiving calls. If I can do another hard reset and everything works I think it was just a bad initial flash through ActiveSync. May get bold and flash another ROM as a test.
Since the phone worked with the TEST OS when I got it I think the only factor is the WM6 flash that I did. More than likely the hardware is OK but only time will tell.
I don't believe you will recover your radio rom now as you interrupted the flash. It generally takes 30 MINUTES to flash a complete rom. You stopped it during the radio rom flash, BIG MISTAKE....
If you can find the SHIPPED STOCK ROM or the original radio rom then you might have a small chance at recovery, we're talking about you winning the lottery 10 times in a row chance...
If you try to flash anything but the original radio rom then you can kiss the phone functionality goodbye....
Good luck finding the right roms...
Cheers...
Its not bricked. In my post said I did a full recovery and its working with the stock HTC WM6 ROM with the HTC radio. I can receive and make calls. Able to ActiveSync with the PC and have hard reset a few times just to make sure all is well. I believe there is still a hardware problem - either a loose connection inside or something else is going on but I think its definately hardware. When the stylus is out of the holder EVERYTHING works fine - have a signal - can sync - can charge it - no issues. If I put the stylus in part way no problem - push it in all the way during a call it will still say connected yet will hear nothing and can't disconnect. Pressing end has no effect yet the phone will still function - just the in call symbol stays and the green led still flashes.
Turn it fully off and back on with stylus out - shows GSM radio code and phone will now work.
Have to check the service manual to see if the stylus holder when the stylus is inserted pushes on anything vital. Can't imagine thats it. But so far with the stylus out everything is ok. Will attempt to use it tomorrow see if thats it.
Know it sounds stupid but thats what I'm observing so far. Its late here see what happens tomorrow
Thing is running and can use the phone (no static, three bars) but last night had a few no GSM messages during a cold boot. Ran it all night and it seems to be working - booted a couple of times, charged it, sync'd it and actually put the stylus in (don't know if thats the problem) and still working. May be a loose connection that is currently ok but who knows when it will stop working. Other possibility is heat or a failing radio. Could also be battery but thats doubtful. Could have messed up the stack during the initial flash so I'll see over the next few days. This one is starting to drive me a little crazy because it works then for no reason it will stop then resume after a hard reset or reset. Could also just be the version of the ROM I'm using but it came from the repository on XDA-Developers. Just rebooted it when I was typing this and it still finds GSM radio.
Tried it for a day and I think the radio is fried. Started out finding GSM then when driving around with my Bluetooth heard a bleep which indicates loss of signal - saw it hunting then it finds the signal. During a call for about 3 minutes just drops call and on the screen the dialer won't let you disconnect the call.
Rebooted got the NO GSM message - eventually found it - briefly then NO GSM again.
Tonight opened it up and reseated and cleaned motherboard contacts including radio. After hard reset got GSM again - briefly. Then no GSM
Tried upgrading and downgrading radio via SD card - no go would only hang up Tried complete with OS - same thing. Tried through ActiveSync method SSPL and got same.
So I think the phone is pretty much not really a phone - can still boot into OS. May try some more but I think its definately a motherboard issue. Shouldn't be that hard to flash and the GSM should at least be stable.
When I bought it on eBay and first turned it on saw a TEST ONLY message on boot with a WM5 Rom. The seller was a little vague just said it freezes sometimes. Got it cheaply thankfully so I'll keep hunting around for another unless someone has a suggestion?
The Radio seems to be the touchiest part of the Hermes. When it fails theres nothing that seems to be able to fix it. Look for another cheap Hermes. At the very least you will have spare parts.
how weird is this I have just gone through just the same problem and took a day to sort it out . ok here is what I did in the end . now what you need is any official rom pref wm5 . I can send you a link if needed to the one I used ... now try flash it from the pc it will stop at 12 percent ....... now take battery out and boot in bootloader mode .... now flash any rom that's wm6 etc .... devise will restart .... now take battery out and re boot it may take two or three boots to get it working prop without the no gsm error but trust me it will boot . when its booted up flash the original wm5 shipped rom run through the rom sequence and when its waiting to flash saying zero percent manualy put your phone in bootloader and wait 30 odd min tadaaaaa phone is now perfect ... now flash any rom you like as the radio is fixed . its something to do with the 12 percent bit it hangs on .??!!! sorry its long and complicated but I have my hermes back to life through doing it ................... let me know how you get on bud. if needed 07832999919 uk . so its 0447832999919 oh I have hard spl 1.40 spl 1.1 or something lol can't remember . anyway good luck
Ok, think I initially really messed up my flash and the WM6 which was the official HTC version may have been corrupted but showed full flash. When I tried again I would also get the 12% even with a SD flash. So I tried flashing just a RADIO ROM which did complete. The NO GSM message still would pop up maybe 50% and not necessarily everytime.
When to MTTY.EXE and did a bad block check - no problems
In MTTY did a FORMAT/CLEAR.
Left everything alone and again reflashed just the RADIO - things seemed to be better - less NO GSM.
Tonight - just before you posted I successfully did a complete reflash with the HTC WM6 rom with Radio 1.48. Very surprised it worked this time - no hangups except during the GSM part which only stopped a minute or two.
Complete reflash in about 10-12 minutes with the SD card method.
SO far things are working - tried a reboot a few times and now radio is found every try. Will try for a few hours and try again tomorrow.
What I did have is a white screen/with image once - it was cleared by just pressing briefly the power button. So it may be heat related - don't know.
Keep me posted in this thread whats going on and I'll do the same.
What ROM WM5 did you flash to get yours to work?
Spoke too soon! Put in a sim card - powered up and it worked. Tried making test call and it worked. Tried again and it showed dialer and dialing and never connected. Could not use the dialer to hang up. Also showed drop in network. Tried turning phone radio off in dialer and back on - showed !X. With the phone off hook image at the top bar. Tried again - same thing. Expected to see no GSM when power cycled and it did show NO GSM.
Right now its working even after a few power cycles but honestly I think the successful flashes may be due to the GSM radio being found. If it doesn't find the radio and you attempt to flash thats why it hangs. If you phone works for a few days or day I'd be very surprised. The real test is to try it when moving from tower location to tower location. Thats where I noticed the radio was acting up. With a bluetooth headset it will beep indicating a drop in carrier. When its doing this the radio isn't working properly and can't lock on to a signal
If your phone does work PLEASE post what you did and what files were flashed.
For my phone I think its heat related. Possibly the heat from the circuitry is opening up or stressing out a component causing it to fail. I really think my motherboard is faulty and reading on the HERMES this isn't that uncommon. Being that the phone has so little hours I think it must have been a return or factory reject.
More than likely I'll have to purchase another phone needing a screen or one thats in poor shape to salvage the motherboard and attempt to put it in my case since the housing and screen are pristine with little to no use. I've been told that any 8525 motherboard will work but I doubt it since the Dpad is different and I have a front video camera.
No, ANY Hermes mainboard will work... Hermes are identical internally, even the 8525 is able to use the front camera, it just isn't included in that model.
Cheers...
Thanks, makes my life easier!
ok mate i used htc orig rom by orange uk google the words,,,, orange spv m3100 update ummm ok hang on il grab the link for you ...
http://www.orange.co.uk/business/downloads/SPV_M3100_ROMUpdate_1007.exe then flash hard spl then update your rom to whatever you like ,,, hope this helps buddy
Might try it tonight but I really think I need a new mainboard. I am able to flash only when it finds the GSM and I think any hangups are due to the GSM radio circuity failing or some strange power flux on the motherboard. I am having strange multiple freezes/slowdowns as well as NO GSM errors. Tried a WM5 and WM6 specific for my HERM200 and no change. When it works it will work and make and receive calls but after a while without a load but under load - multiple calls, running excel or other things the radio will drop or it will attempt a call, not connect and will not let me hang up. No software update will fix this issue - it has to be hardware.
If I have successfully done base HTC ROM flashes - complete with radio phone should theoretically work. I have to face reality with this one which although looks pristine is a lemon and have to buy a working beat up 8525 and try the motherboard as long as the seller assures that the phone can make and receive calls without problems.
Also have other issues with screen fadeout which I know is tied to the dPad controller - but I can live with that for a while and I have a source for a part replacement and can try a quick fix to verify its just the dPad.
You got lucky so far - but if you try to use the phone all day running multiple programs or CPU intensive tasks your radio still may fail. You could also try upgrading the ROM again to something that is MFG and see if it takes.
It is possible to flash the OS without flashing the radio, It will be a cooked rom but they're better in most respects than a stock rom. Faster, leaner with all the bloatware removed.
No software change is going to fix this. Its not a software bug its a flaw in the hardware. Can't flash a radio Rom - thats a chip problem. Its basically a low level format and write to eprom. Thats pretty basic. Also making and receiving calls is also pretty basic. The dialer has been around for a while and is pretty stable.
I have had problems with my HTC HD2 for a couple of weeks with things like the home button not working, the screen going to landscape all the time even without turning it side on, when I am making calls the speaker turns it self on and goes into landscape too. I have upgrade the o2 rom from HTC to 1.72.206.3 (86372) WWE and that fixed the problem for 2 days now its returned to doing whatever it likes. Please help as I love the phone but its driving me mad.
'stuck in car kit mode', , , hardware fault, the usb port is shot, save yourself weeks of trying to fix it and just send it for repair.
http://forum.xda-developers.com/showthread.php?t=619859
on the plus side, o2 replaced my screen too, and its much better than the screen it shipped with.
Would it worth doing a hardware reset 1st before sending it back?
only from the point of view of not sending them your contacts and data, , they will flash the latest rom anyway.
The big danger is if you have hspl installed, in which case you MUST remove it, else they will refuse to fix it.
Oh and if you have unlocked the network, you will need to get a new unlock code, cos the IMEI will change when they change the mo. board, and it will be locked again.
Great thanks will get it sorted out this weekend then. HTC said they would look at it to. Which is the best option. I dont know what hspl is so I dont think I have it on the phone
ahh well you would know if you had hspl'd.
O2 were fine for me, gave me a freepost address to use, and i got it back 6 days after posting.
Hi All,
This thread will serve many purposes.
As some of you might have noticed I was absent on these forums for about 3 weeks now. I have just logged in today with a LOT to reply to in different threads. I will try to reply to all those threads as I go along this weekend, but will start off here.
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
Cutting the long story short - I have had handset replacements - 5 by today!! And all of them froze with or without SIM, SD card! One of the customer service rep did point out that it might be the 'faulty handsets' that were being refused by customers in earlier sales (I presume he meant when SD card issues were found with 6.1 ROMS). All these 5 replacements have proved that it's definitely from Orange's handset side that the fault is re-appearing.
Based on the comment by cust. serv. rep, I am assuming it could be:
a) Firmware issue?
b) Hardware issue?
Now, I haven't researched enough, but in earlier phase, was there an issue with actual hardware? Did Toshiba change anything after those 6.1 call quality and freezing issues? As far as I knew all they did was give us an update with better radio and better OS. Please correct me here!
Could these phones be freezing due to bad flash from Orange's side? Could it be due to faulty radios? I have tried flashing my own ROMs as well as those cooked by others in this forum, but haven't been able to test any as even with cooked roms the phone froze!!
I called about 2 hours ago, and Orange have offered me - DMR (Different Model Replacement) as they think it's TG01 that is causing problem. Guess what did they offer me? A LG GT505 - heard of that? No? Well, neither had I! They said this is THE ONLY phone that is CLOSEST in the market to the specifications, cost and make of TG01 - this made me burst with laughter and anger!! How ignorant is that! I argued for 2 hours going point by point what our TG01 has and what LG doesn't! But all in vain, and there was no compensation offered, no discount on line rental offered, but only a straight question - do you want this LG phone or not?
I haven't been able to use my phone for more than 12-15 minutes constantly in last 3 weeks and sadly I don't think I would be able to for few more months. I don't have the heart that will let me swap TG01 for LG GT505!
In summation after this LONG rant, all I am saying is -
a) I won't be able to release any more ROMs - I was working on three of them.
b) I will be happy to support any developments I have committed to as of now - but I won't be able to test them. So they will all be 'BETA'
c) I won't be able to share this TG01 device for development solely because it's unfit for any sort of testing or development as of now.
d) I am happy to continue finishing my three roms I have been working on since last release and also help in further TG01 development as far as there are enough BETA TESTER who are ready to test them on their device with their own responsibility.
e) This might be my unexpected good-bye to TG01, but not to the community I hope (well, only till I sort out some money for another second hand TG01 that might work on Orange)
f) PLEASE PLEASE Don't go for Orange for any contracts - Especially if you expect to fall in love with your device!
Any suggestion, comments that might help me deal with Orange or come out of this misery, are most welcome.
I am sorry for not being able to respond to your queries (in my PM) and to your posts in various threads - am on it now!
drupad2drupad said:
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
Click to expand...
Click to collapse
Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
fxdjacentyfxd said:
Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
drupad2drupad said:
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
Click to expand...
Click to collapse
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
olyloh6696 said:
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
Click to expand...
Click to collapse
I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
fxdjacentyfxd said:
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
drupad2drupad said:
I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
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Click to collapse
That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.
If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.
I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1
So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works
Remember to ensure your battery is 100% first.
I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there.
Keep us posted and good luck.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory
This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
olyloh6696 said:
That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
Click to expand...
Click to collapse
I don't know why I ended up renewing my contract with Orange in first place! Oh I know, because ONLY orange sold this lovely TG01s!!
They don't talk anything more than what it says on their screens! Even the 'technical support' isn't technical! Probably a newbie on XDA can give out more details than that!
Yes I received that handset same day. The executive office - NO REPLY. Toshiba Europe, asked me to send this phone to Toshiba repair centre - however, this will cost me if it's not included in Orange 'warranty'. So I called Orange and they warned me NOT TO send it to anyone at Toshiba or anywhere else directly and bloated some legal lines to me! = I have no phone now! They are still on about the same thing - take the LG GT505 - it's BETTER than TG01.
So far - Orange cust service - not ready to even wave off my line rental for the days I haven't used my phone at all (since mid Jan till today - appox 22 days and I have successfully sent 12 text msgs and used 2 minutes 28 seconds of talk time!!) - reason being - rest of the hours it's freezing, restarting!
Orange exec office - no one has bothered replying, but when I called, the number doesn't seem to be answered at all!
Toshiba - thinks the handset that behaves this way is 'faulty' and needs to be sent to repair centre to 'confirm' and 'repair' - but with £20-£40 of charges involved even if phone isn't repaired!
dr_strangetrick said:
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Thanks for this useful link -looks good!
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
I have at numerous occassions already tried to use (more than 5 different handsets) without any SD card inserted - not mine, not theirs - and it still freezes - So I reckon it's not the SD card issue, but I so wish it was and then at least it would be solved!
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works. Remember to ensure your battery is 100% first. I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there. Keep us posted and good luck.
All the ROMs I have used and I have cooked - mostly have been 6.5.3 or 6.5.5 - and I have never faced any issues before. However, I have tried flashing 6.1 FFBoy's ROM, stock rom 6.5, orange debranded by aragon, orange debranded by kevinpwhite and all of my roms, few miroms - but it freezes irrespective of what rom i flash - I have even hard reset my phone i.e. vol up + power + camera exercise.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory. This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
This in particular sounds very new and exciting to me - and might work, however all the searches I have done in google and XDA - gave me no results for blank or empty TG01 rom. Do you mean a clean rom or a stock rom? If so I have tried that
Click to expand...
Click to collapse
edited answers above in bold and blue
Cant find that blank/zero rom but I know I've seen it somewhere around here but it was nearly 9 months ago (not sure when it was originaly posted)
If I come across it I will let you know, unless any other members can remember this?
Toshiba 6.5 Rom
Not sure if this helps but I installed the 6.5 rom from the Toshiba site as soon as it came available, as a legit download and have had no issues with freezing at all.
Any newsfrom a new TG?
olyloh6696 said:
Any newsfrom a new TG?
Click to expand...
Click to collapse
So here I am!
Sent an email to the executive office - someone called me back today.
Guess what? They offered me EXACTLY same offers that the call centre offered me and I quote their last line:
"Orange can only offer you LG GT505 as different model replacement - as this is VERY similar to TG01 phone you want. You can either agree to take it or use the current TG01 which you are not happy with. We will no longer encourage discussion"
I am gobsmacked and have no idea what to say!
However, I have asked them to put this in writing in response to my email and have said I will be taking up to Trading Standards as they should not be sending out 'replacement handset' which keep freezing at first place!
She replied: "Yes that's fine, I will respond to your email, but we cannot be held liable if you are not happy with your handset"
After that we have been emailing each other till today. There are string of emails where we cannot solve this issue. I have been told, they won't offer me compensation because I have used their services. Obviously I have used services, by borrowing phones from friends, finding Orange compatible old phones and inserting my SIM inside. How can they expect the customer to NOT use the SIM even though he is paying the line rental for this phone!
They also claimed that Orange Line rental is for the airtime and not the handset- which clearly isn't true - else iPhone, Windows Phone 7 and Nokia 3200 would all be sold on a price plan at same price!! They still claimed it's got nothing to do with handset. If I am not happy with the quality of replacement TG01, as a good will gesture they will offer me 'LG GT505' and no other phone. I take it or leave it. I raised the complaint to CISAS - but was told that since it's an equipment fault they won't get involved. They adviced me to contact consumer direct or trading standard. I opted for trading standard who asked me to contact consumer standard first then trading direct if it's unresolved.
I contact consumer direct and they think under the Sales of Good Act, I should be allowed a working replacement and if that doesn't help then I should be given compensation - So I am going to write to Orange with all these and see what is the response and then I have been adviced to take this to small claims court.
Phew, all this for a working TG01! Don't I just love my TG01!
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
Click to expand...
Click to collapse
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
Click to expand...
Click to collapse
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
olyloh6696 said:
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
Click to expand...
Click to collapse
haha, not back yet oly! this TG01 is only good for about 4-9 hours a day, the rest of the time it goes mental on me! I am trying to sync my sleeping patterns with the phone - which I should be doing after paying fortune to Orange! (line rental + insurance!)
olyloh6696 said:
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
Click to expand...
Click to collapse
I wish this was my case too!
I am using PIM back up too. But the whole issues comes here: As soon as I get a fresh handset from Orange, I don't do anything but put my battery inside it and start. Leave it on my desk, literally stare at it. And it starts acting weird even without the SIM card inserted inside it!! I am still using the official Toshiba 6.5 ROM as I din't dare to flash anything with this freezing issue after i replaced 2 hansets (this is my 5th one!). I am just worried if it freezes while flash, I might end up bricking my phone - I have only installed my PIM contacts till date - nothing else. No apps no reg tweaks nothing! And I am using (whenever it's not frozen) the laggy crappy TG01's official UI - *sigh* regret being with Orange!
fxdjacentyfxd said:
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
Hi, thanks for quick response! I am thinking it could be radio too, but it freezes even without inserting the SIM card. I have tried using different SIM card in it, but it still freezes. So I think we can safely eliminate SIM being an issue. I had flashed ROMs in first 2 handsets, but in last 3 I only used TG01s default rom. GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
Is there a way to solve radio issue i.e. have something like virtual flight mode? where phone will think it's in flight mode, but SIM is active?
drupad2drupad said:
GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
Click to expand...
Click to collapse
Pure statistics and speculations
As I remember , phones that Orange was sending to You were refurbrished. How do You know :
1) They were refurbrished at all.
2) Even if theoretically they has been fixed ( were in any repair center ), a man
responsible for it was never waiting untill it will freeze. Simply switched phone on, looked it works and switched it off. After such "test" they returned to Orange.
On the other hand, maybe GSM module damage is most "popular" on our tg01 ( excluding pure mechanical ). We do not know any data concerning how many damaged tg01 went to Orange back and why.
Regards
fxdjacentyfxd
Hi,
Can anybody help me with this? My gps keeps failing. A reboot sometimes works, I've tried running quick gps but this makes no difference, Sometimes it will reboot itself after it fails (sometimes repeatedly!!) normally when using copilot 8. It doesn't seem to be an issue with copilot as google maps and chartcross gps also fail to work.
rom htc 3.14.405.2(04666)wwe date 29/09/2010
radio 2.15.50.14
protocol 15.42.50.11U
os 5.2.21913(21913.5.0.94)
many thanks
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
tictac0566 said:
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
Click to expand...
Click to collapse
Yes
Yes
No, I've not changed radio.
I tried again last night. Co pilot worked for a minute or so then lost gps, then "gps back, determining position..." then rebooted itself, repeatedly and did freeze on boot up once. I soft reset it and tried google maps, it found no sats and rebooted itself, tried again and it was ok for about 10 minutes on copilot then I had finished my journey... It's infurating I do know! Would it be worth trying a different radio as I've not changed it from stock and it's only recently benn misbehaving?
It's still misbehaving... Is there anything in the registry that might cause it?
This may be a bit too drastic, but a hard reset can rule out the registry as the culprit.
I'm trying to avoid a hard reset if I can. I'd have to reinstall the modified rom if I did wouldn't I? (from htc website)
This is really getting me down now... Last night co-pilot worked for 10 minutes then without warning or apparent loss of gps phone rebooted, then without opening any apps or even touching it, it rebooted itself 4 times. I'm thinking a hard reset has got to be tried..
Forgive my ignorance, but if I hard reset will I have then to reinstall the updated rom and patches I installed from htc late last year to remedy daylight saving issues etc and will I be able to reinstall paid for software from marketplace without buying again?
Can anyone help please?
I've read about the rebooting problem with other users. This was caused by bent battery pins.
Did look at those?
thanks. battery pins look fine to me. i will try a hard reset, i'm just wondering if i can reinstall my paid for marketplace software or will i have to buy again and i presume i will have to reinstall htc patches and updated rom after hard reset. please forgive my ignorance. it threw a fit this morning too. i switched it to silent for an hour whilst at a funeral and when i came out battery was totally discharged. it was about 90% beforehand. it seems to be dying!!!!!!
Does nobody know, please?
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
abufaris said:
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
Click to expand...
Click to collapse
Thanks for the bad news but I think you may be correct.... I've hard reset it and the gps and rebooting side of things is exactly the same, but now it also seems to be eating the battery(COMPLETELY drained in 16 hours with approx 15 minutes of calls made and a brief use of copilot and googlemaps) and I've not installed any additional software or made any changes from "out of box" condition apart from reinstalling my contacts and the latest version of facebook.... It now also is not porting facebook profile photos into contact list even though I have recreated the links.... I have emailed htc but had no response from their "crack" support team as yet (it's only been 26 hours so far). I only got the HD2 in August last year so hope that it will be a warranty issue. I seem to remember people having issues with facebook contact photos but can't find the posts. Can anyone help??
Well, an update. After 3 months and the unit going back to the repair centre FOUR TIMES and a TWO replacement units I appear to have a working device again. HTC repair centre seem to be totally useless. I've had no info from them regards any repairs that have been carried out. Each time it went away for repair it was back within 4 days so very little testing was done.(I did find out on 1 repair the speaker and the wireless card were replaced....Why???) The first replacement unit took 2 weeks to arrive though and that had absolutely no gps.......The second replacement took 3 1/2 to arrive but so far the gps is ok but I still have no facebook profile photos in my contacts list....... Any ideas how to rectify this??
Why are messages I get on the sim and do not fall into conversation? All this happened after doing various tests with Android!
I did warn you
The build that is currently being tested (and Markinus last build in December) save messages to the SIM card rather than phone memory. This is carried over to Windows for some odd reason. If you have sense UI you can copy those messages to the phone, and after a few resets it seems to sort itself out RANDOMLY). Others have hard to do a few hard resets, or even master clears to get back to normal. I had to flash another rom to clear it before.
This is one of the things I would have like to have been sorted before it was tested as it really screws the windows installation and put's potential testers off.
I did 3 hard resets and a flash but the problem persists ...
You flashed and the problem is still there?!?! (I take it you haven't run Android since? (Otherwise the problem will come back until that Android build is fixed).
Mine is still doing it btw.. I'm not sure what I did to get it to go away yesterday lol. Very annoying though.
BTW... I think one of the guys said he had to do THREE (3) hard resets (master clears) to get it to return to storing the SMS's on the phone rather than the SIM card. There must be a setting somewhere, even if it's in the registry, but I have no idea where that is!!!