MY HTC Hero freezes in Sleep Mode every now and then! - Hero, G2 Touch Q&A, Help & Troubleshooting

hi,
this is really starting to get on my nerves big time.
I already had the instance 3 times in the past few weeks that my hero woul freeze during sleep mode!
i just don't know what the reason is, because im not doing anything with it, it just sleeps.
i cant turn on the display, and i cant even do a soft reset.
only way out is to take out the battery, and i hate that because opening the backcover is a pain.
Anybody got an idea?

i am having the exact same problem.. not sure if it happened before the ROM update or not.
Its most annoying.

3dluke said:
i am having the exact same problem.. not sure if it happened before the ROM update or not.
Its most annoying.
Click to expand...
Click to collapse
Join the disappointed club, and no, nothing to do with the update
http://forum.xda-developers.com/showthread.php?t=566450

Just happened to mine for the first time
I got a feeling it has something to do with either Wifi or GPS in the radio rom.
Which radio rom are you guys using? Mine is 63.18.55.06EU_6.35.06.18.

Related

Random restarts

Hey guys just curious but has anyone else had any problems regarding to the phone just randomly switching itself off and then back on again? This has happened to me a few times now and thought i'd see if anyone else had, had this happen to them and knew what was causing it or any information at all really.
Thanks in advance to anyone who has any ideas!
Unless of course it is just me which would really suck.
I saw you debranded your phone.
Those restarts happened before too? If yes, you might want to send it to warranty.
If no, is the new firmware so, you might want to flash the old firmware again
Yeah sorry i should have mentioned that the random restarts occurred before and after the debranding. I think I may need to send it in
this same thing is happeining to me?? like once a day??? its really wierd...
I haven't debranded or anyhting and it has only started happening for the past week or so (I've had the phone for a month)
It happens to me when I connect my phone to my PC via USB and select "Mount".
Every time!!
Weird...
sadly this is a hardware issue... Whenever the phone warms up a little bit.
I didn't have that issue in the first months but ever since then and more and more frequently. Right now I'm fighting with o2 to get a new device, because this doesn't seem to be repaired.
Do the following test to make sure you have that hardware-bug:
Let the battery charge for a while. When you notice your phone getting a little warm, open a few applications (google maps, navigation, mediascape) whatever... The phone should immediately restart itself.
When you remove the battery cover it might also smell a little burnt.
Congrats... You're affected and it's only gonna get worse...

[Q] Problem, Stuck in Black screen doesn't wake up

Hello!
Well... I have this phone since yesterday... I plugged to the computer with Kies, and well, a update was available... now the phone have Froyo and the aesthetics changed completely, it looks awesome.
But, the phone have this ANNOYING problem that, after using it... like 5~10 minutes of no activity, when I try to use the phone again it doesnt work... doesn't respond to any button, I have to take off the battery in order to restart it and that over and over again...
I've realized also that this happens when I'm using wifi, if I left the phone with wifi on this happens, without wifi seems to work fine.
Somebody have any clue what could be? there's little information about this issue in the internet...
I think I'm going to return it but I want to try everything I can do (without voiding the warranty) since the phone was perfect for what I wanted.
Thanks in advance!
Hey. I got the same problem here. It only happened a few times when I just had froyo that came stock on my galaxy 5 but I recently installed cyanogenmod 7 and now its happening everytime I put my phone down.
So I'm guessing it may be directly related to what rom is installed? I've heard about it happening a bit to people who have 2.1 installed to.
I dont know too much but it seems the only fix is to take out battery and turn on.
Sorry I can't help more. I hope somebody knows a bit more than me on this.
Think this is called something like the 'wifi sleep of death', something to do with the rom. i'd try change the rom and see if it still occurs
Thanks for the hints tho!, but I returned the phone... it seems that is a bug related to the update of the phone, since I know that with the out of the box 2.1 version it doesn't have that issue...
You know, the mobile carriers also do weird stuff to the roms... -__-

Help please touch screen possessed

Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Please help any one
I reset my phone and still the same parts of the screen does not respond and the screen start shaking and doing thing uncontrol.
Please could be sw or is the hardware and i need to change the phone.
Sounds like a hardware problem.
Not sure what the problem could be.....there's a girl I know who's had similar problems, I'll ask her or put you in touch with her. Sounds like yer digitizer?
hansel79 said:
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Click to expand...
Click to collapse
I am having the same issue, this was on CM7 only flashed yesterday and then I tried to restore my backup rom and this has the same issue??
Hope someone can sort out the problem.
It sounds like a hardware problem in which you should;
A) buy a whole new screen and install it (they will give you the tools to take it apart)
B) Send it back to Motorola if you haven't voided your warranty by unlocking the phone
or
C) this is a long shot as I do think it is hardware related, you should try this fix just to be sure that it is a hardware problem. Mind you this will do nothing more than refresh the .pds file that affects the touchscreen. Touchscreen fix!
definetly sounds like a broken digitizer to me
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
fatall said:
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
Click to expand...
Click to collapse
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
fatall said:
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
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Click to collapse
I spoke to soon, last night it started the random screen judder and random widget pressing.....
I am not sure what is going on....I've had the phone for about 12 days now(second hand from eBay) and for the first 4-5 days the phone was fine. I then installed CM7 and for about 12-24 hours the phone was ok. Then the random screen/widget issues happened. Did many, many wipe's/formats of various roms and all these issue occurred more or less straight away.
Then I installed HomeBase and for about 6-8 hours, all was ok until lastnight. I guess it is either new motherboard time or new phone time....

[Q] Evo3d freezing

Hi anyone having this problem my evo3d is acting crazy doing its own thing and then it freezes and the buttons wont work at bottom sprint had me do and profile update it works for awhile and then it starts up again and just to get to the profile update on my phone tales 10 mins of Turing my screen on and off and rebooting ect ect....... i have my phone rooted and i also tried other roms
Malcolmharrison28 said:
Hi anyone having this problem my evo3d is acting crazy doing its own thing and then it freezes and the buttons wont work at bottom sprint had me do and profile update it works for awhile and then it starts up again and just to get to the profile update on my phone tales 10 mins of Turing my screen on and off and rebooting ect ect....... i have my phone rooted and i also tried other roms
Click to expand...
Click to collapse
Check this thread out:
http://forum.xda-developers.com/showthread.php?t=1223979
Take it back to stock rooted and see if you still have errors. If your saying your having this problem on every ROM then it could just be your phone. I've never had a problem and I flash all kinds of ROMs.
Malcolmharrison28 said:
Hi anyone having this problem my evo3d is acting crazy doing its own thing and then it freezes and the buttons wont work at bottom sprint had me do and profile update it works for awhile and then it starts up again and just to get to the profile update on my phone tales 10 mins of Turing my screen on and off and rebooting ect ect....... i have my phone rooted and i also tried other roms
Click to expand...
Click to collapse
are you rooted and running Setcpu?
yes my phone is rooted and it never gave me problems until 3 days ago after a profile update it works for awhile then stops now i can even update profile error 1233 phone driving me crazy and yes i have setcpu and i restored my phone to stock rooted still same problem maybe i should just unroot the whole phone
Malcolmharrison28 said:
yes my phone is rooted and it never gave me problems until 3 days ago after a profile update it works for awhile then stops now i can even update profile error 1233 phone driving me crazy and yes i have setcpu and i restored my phone to stock rooted still same problem maybe i should just unroot the whole phone
Click to expand...
Click to collapse
setcpu cause freeze issue in somecases and also swiftkey may give you troubles that I saw from other posts. If your phone is a gsm, returning to stock maybe your best option at the moment anyway.
my phone is cdma sprint service
Mine is stock everything, and I get this freezing issue once in awhile. But its like only the screen responses freeze. Meaning if I try to scroll down on a web page, or sideways on the main screen...it won't do anything. But if i press the apps button, or other "buttons" on the screen... it senses it.
Well I took off setcpu and its been working fine so far going to give it a few hours and see what happens it just sucks I paid for setcpu
Sent from my Optimus 2x using xda premium
Ok so far it froze once for about 10 mins idk what else it could be
Sent from my Optimus 2x using xda premium
OK yea its freezing like crazy phone cant even be used can any1 help me or point me in the right direction.
Malcolmharrison28 said:
OK yea its freezing like crazy phone cant even be used can any1 help me or point me in the right direction.
Click to expand...
Click to collapse
did you try go back to stock rom or not? if not, do try but not to install anything first and see if problem persist.
unrooted phone and it still freezes and acts crazy calling people ect cant even use phone
Malcolmharrison28 said:
Hi anyone having this problem my evo3d is acting crazy doing its own thing and then it freezes and the buttons wont work at bottom sprint had me do and profile update it works for awhile and then it starts up again and just to get to the profile update on my phone tales 10 mins of Turing my screen on and off and rebooting ect ect....... i have my phone rooted and i also tried other roms
Click to expand...
Click to collapse
I am having this same issue. I have tried several different ROMs and kernels with the same result of the screen doing its own thing and the buttons becoming unresponsive at the bottom until I turn off the screen with the bottom on the top of the phone, which then allows the buttons at the bottom to be responsive again until the problem starts again.
I have also updated my firmware minus HBoot (2.08.651.2 Firmware Minus hBoot.zip) with the same results.
Any suggestions?
I too am having major problems. at first i thought it was just MIUI but no matter what rom i flash my buttons are unresponsive its hard to even unlock my phone like it just doesnt register that im touching it. Ive never had any problems like this it started yesterday while picking a song from a playlist. i would give more detailed information but i cannot get to my settings.
I'm having this issue. Random freezing. I have to pull the battery to reset. Very annoying. This is my third replacement for asurion (after I cracked my screen). I hate this.
I Was having Freeze Problems but Not Lately... If you try the AndroTECH Rom you Might have a little Better Luck...
Malcolmharrison28 said:
Hi anyone having this problem my evo3d is acting crazy doing its own thing and then it freezes and the buttons wont work at bottom sprint had me do and profile update it works for awhile and then it starts up again and just to get to the profile update on my phone tales 10 mins of Turing my screen on and off and rebooting ect ect....... i have my phone rooted and i also tried other roms
Click to expand...
Click to collapse
I was having the same problem. Your post that your had updated your profile was key to me finding a solution.
Check out this post:
http://forum.xda-developers.com/showthread.php?p=20059341#post20059341

[Q] my.phones issue.

For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
ipeench said:
For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
Click to expand...
Click to collapse
My only suggestion at this point is odin back to stock 2.1.
Unfortunately this sounds like symptoms of hardware failure. I had a phone (cliq) which would do the exact thing as you described...the phone would vibrate shut off and reboot unexpectedly. I would open the physical keyboard and it would also shut off...this is totally hardware related from my understanding. But that is the worst case scenario.
Hopefully it is a software related issue in your case. Not much else i can say.
Sent from my Galaxy Nexus using XDA
Overclocked? Voltages changed at all from default? If you have anything set in voltage control or setcpu, get rid of them and try it. You could also try booting into recovery and see if you can reproduce the problem. That should also help determine if it is software or hardware related.
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
ipeench said:
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
Click to expand...
Click to collapse
You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
drago10029 said:
You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
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Click to collapse
hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
ipeench said:
hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
Click to expand...
Click to collapse
thanks for the response. and I found my problem already too, I had a bad power ribbon inside the phone that was torn.

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