Hmm, this is really bugging me now.
Hero has been running Exchange sync perfectly for a couple of weeks, but today it went AWOL and stopped connecting.
I rebooted the router (because I work from home and use the phone and laptop over wi-fi), but this didn't cure it.
Decided to shut down Outlook on my laptop (which was working perfectly anyway) and disconnect the VPN, then re-connect and see if my laptop would have the same problem as my Hero. Launched the VPN and it asked me to reset my password (usually due to our 90 day expiry policy) - okay, I changed the password and it connected fine, and Outlook appeared perfectly as it should. But the Hero still wouldn't connect, using both the original password and the new one (not that I expected this to change anything anyway).
The error I get (whatever I do) is "Authenticaion failed. Please verify username and/or password."
Got really irritated with this and deleted the account. Set it back up from scratch and still the same error.
Got even more irritated, remembering how the Hero seems to allow some people to only set up Exchange and Gmail accounts when they first set up the phone, i.e. during the "out the box" setting up stage. Figured I may have to do a factory reset, but had an idea ... download RoadSync and set up my account as usual ... same error even with this!!!! Aaarrgghghh!
All this after I've been signing the praises of the little Hero.
Does anyone have a fix? HTC can't help. My office say nothing has changed on Exchange. Any ideas?
Thanks
SC
Now fixed and working again.
Asked the office IT guys to change my password. It must have overwritten some kind of password corruption caused by me doing remotely, even though I've done it that was for the last 18 months.
Anyway, if people are having an Exchange authentication problem via Hero sync, it may be worth asking your IT people to change the password.
SC
Related
I have a sprint HTC TP that i have modded with numerous different WM 6.5 ROM's. After the flash is complete i usually sync the phone with the exchange server at my office to get my contacts, email, etc. The exchange server forces me to use a simple password to lock my phone after 15 minutes so in the event its stolen after 10 failed attempts at entering the password it will wipe the phone. WM 6.5 automatically enables the slide lock so when my phone is off for a period of time it locks via the windows slide lock and the exchange simple lock. every few days when i turn on my phone i get a message that the device will be erased after the next unsuccessful logon attempt also the swipe lock button says slideslide and doesnt work. I have to perform a soft reset and when the phone boots back up it erases everything including my SD card. Any help would be appreciated. I have tried Juicy 7, db and a few others but i dont have their names. They all produce the same errors. Im trying not synching my exchange account to see if the simple password is the culprit. Any help would be appreciated.
http://forum.xda-developers.com/showthread.php?t=509544
I use this rom and it doesn't SLIDE lock when i turn the screen off... It goes right back to the home screen.... So it might help you.
Its funny you mention that ROM because thats the exact one im currently using and on my phone it does automatically use the slide lock.
The lock feature in WM6.5 has been an issue since the start. I have seen a few roms in BA and Fuze that work rather well with it (including with the exchange server), but I have seen a crap-load of reports from people with similar issues to yours. I don't know how far advanced the 6.5 development is for the Herman, but if I were you I would probably stick to Mighty 4 Reborn, Fallen 2.1, or some other 6.1 rom. Stay away from 6.5 if you must use the rom for heavy, work-related, daily use.
Also, take out the SD card before SR if you see that the phone is telling you that it will format your storage. Good luck!
Thanks egzthunder1 i think thats what ill have to do.
JSYK i did some additional testing and the culprit appears to be active sync. I set up the lock using a simple password and had no problems. Then i added gmail account with lock and also had no problems. I connected to exchange server with direct push and the problem started re-occuring.
same issue
irishpaul3 said:
I have a sprint HTC TP that i have modded with numerous different WM 6.5 ROM's. After the flash is complete i usually sync the phone with the exchange server at my office to get my contacts, email, etc. The exchange server forces me to use a simple password to lock my phone after 15 minutes so in the event its stolen after 10 failed attempts at entering the password it will wipe the phone. WM 6.5 automatically enables the slide lock so when my phone is off for a period of time it locks via the windows slide lock and the exchange simple lock. every few days when i turn on my phone i get a message that the device will be erased after the next unsuccessful logon attempt also the swipe lock button says slideslide and doesnt work. I have to perform a soft reset and when the phone boots back up it erases everything including my SD card. Any help would be appreciated. I have tried Juicy 7, db and a few others but i dont have their names. They all produce the same errors. Im trying not synching my exchange account to see if the simple password is the culprit. Any help would be appreciated.
Click to expand...
Click to collapse
I got exactly same issue you had. My phone is from Bell and had no problem with mighty 4.16 and original ROM. It just happen on Mighty 5 and doesn't matter which build. the latest one I tried was 21234.
Another thing I figured out was it happen on every Monday night around 8:00PM to 10:00PM. If anyone know how to fix or solution. that will be appreciated.
This happens very often
Hi,
this is phone independent issue,
I've already opened thread for it - till now no solution:
http://forum.xda-developers.com/showthread.php?t=515102
So, I've finally gotten around to rooting my eris and installing kaosfroyo, and I've gotta say, there's a night and day difference between what it used to be and what it is now. Kudos to everyone who has made this process possible and as simple as it is!
Anyhow, I do have one problem. When I go into accounts to try to add a corporate (Exchange) account, I enter my information and the phone says "Retrieving account information" for a minute, then pops up an error message that says "Setup could not finish - Username or password incorrect"
I seem to recall it not being able to connect automatically on the OTA 2.1 ROM, either, but in that case I had a manual override option where I could go in and set the settings manually. Now that option seems to be missing (though I've seen people mention it, so it should be there somewhere).
I also have an iPod Touch that ActiveSync works with, albeit I have to enter the server name (I still haven't figured out why autodiscover isn't working for ActiveSync), so I know that the server is correctly configured at the moment.
Suggestions? I'm at my wits end.
Thanks in advance!
The email app has been recently updated & has a quirk or two. I have found occasionally that I need to go into the account settings of the email program & reenter the password to get things to work. Especially right after setting it up.
Basic installation hints:
1. your user name should have the domain in front of it. i.e. domain/username
2. be sure to put the full server name in the server name box (seems strange to say as I type this, lol) i.e. em.whitehouse.com It is the "em" bit that varies from company to company - ours uses "em" for exchange mail. It just depends on the naming system yout it department uses. your iTouch may have it under it's settings. be sure not to use "owa" - that is a webserver.
But as I said, somettimes you may have everything set up correctly & still need to reenter the password.
Good luck.
The issue was that it was sending me back to the original screen that asked for the email address and password after the error message. I never could get to the screen where it asked for the domain\username and server address, and it would refuse to create the account without that info, so I couldn't go back and edit anything.
I say was, however because it's arbitrarily started working. I tried to run through the setup procedure again, and it gave me the screen that asks for that info. I have no idea why... I didn't change anything on my phone (that I'm aware of), and nothing changed on the exchange server (I'm the exchange admin), so I haven't a clue what happened.
All I can say is that I'm happy that it's working now. Thanks again!
Voodoo happens...
Sent from my ERIS using XDA App
I had the same problem on an original gingerbread install. In short the solution is to reboot the phone.
In long: I was simultaneously reading about push mail and how it keeps a persistent connection to the server to receive notifications about new mail. So suddenly it ocurred to me that maybe it was hanging on the the wrong server connection because it was a persistent connection in memory. And indeed, after rebooting the phone I was prompted again with the server settings.
Hope this helps.
I have not installed and i've done nothing but a few days ago the first thing i noticed go wrong was the wifi. When connected and I run fring (which I’ve always used) the wifi logs off and when i try to reconnect it asks for a wep key(even without fring all wifi hotspots are deleted from memory).
First prob wep key is being deleted from memory all the time.
Hotmail when i touch the mail icon on home page it takes me to my 3 hotmail account like it should but when you touch the email to go in to the account nothing happens (same on all 3 accounts). Next i went in to settings to have a look and the server setting have all been deleted both outgoing and incoming and also the hotmail.com part of the address had been deleted and instead for a 9 dig password it had been replaced by an 18 dig password.
So i changed all the setting back and great straight into my account downloaded and uploaded fine. Turned the phone off and back on again............ yep bang all the setting had gone again.
Anyone had this or heard of it or knows what to do
Thanks
Sorry to hear about your issue.
A few questions:
Does your data connection remain active?
Does your phone try to dial a random number?
And how many times have you repeated this issue?
I don't use fring but it could be an application glitch. Reinstalling it or hard reset (last resort) may help. I presume youve already changed your hotmail passwords.
Hi
Thanks for the reply
The data connection is turned off
The wifi is turned on and stays on it just drops connection and when you try to reconnect the wep key has gone from the memory.
I have now uninstalled fring and still have all the same problems (wep key and hotmail server info being deleted (server info smtp and pop3 +passwords))
Do a hard reset and see if it persists. If it does, task 29 the phone and reinstall a fresh rom and radio and all should be well.
I've had my DNA for not quite a month now. For the first couple weeks I haven't had any issues, then last week suddenly my Exchange email gets stuck at updating. No one else at my company is having issues at the same time (android and iphone users) as me, a reboot of the phone doesn't alter the behavior at all. The first one happened after I had installed the Qualcomm Snapdragon battery app, I ended up deleting and re-adding my Exchange account and it worked fine for two days. After the second time I did the same thing but also then uninstalled the battery app. Now it's happened yet again.
I've noticed that I have to delete the account and then reboot the phone before I can set the account back up or else it seems to think the password is wrong. I'm a domain admin at work so I've reset my password there and have had no change either setting it directly in AD or using the change password option in Windows. Has anyone ever seen this or have any ideas as to why it might be happening? It seems to last about 2 days before it happens each time, give or take 12 hours.
Let me know if any further information is needed.
Thanks
This one didn't even last 2 hours....and before I set up the account I went in and deleted all the data from the Mail app first thinking maybe something had been hung up by the Qualcomm Snapdragon. I think my next step is to do a factory restore/reset. I don't want to risk using Moonshine until I know for sure it's not a hardware problem of some sort (I don't think it is really).
So I did the factory reset last Saturday. It's been working great and I thought it was fixed until just a few minutes ago when it suddenly hung again. As before I deleted the account, cleared the app data for Mail and force stopped it, tried to set my account back up and my credentials weren't being accepted. Reboot the DNA and then was able to set the Exchange account back up. If the pattern holds true I'm good again for another 2 days. I'm tempted to root and throw on a custom rom, but would love ANY feedback from anyone with thoughts or ideas before I do so as I don't see how it could be anything hardware related...but you never know.
Thanks.
Hey guys,
As of yesterday, my phone's email client will no longer work over LTE. It's very strange, I can not setup the Office365 account over LTE (I get an error telling me that the device "cant connect to the server", but as soon as I switch on my WiFi, the account sets up perfectly fine.
Continuing, if I turn off wifi after the account is set up, and try and refresh my email, I get an "Internal Error" that pops up with an option to report that seemingly does nothing. Turning wifi back on clears the issue and my phone's email works again.
I am currently using CloudMagic, which sets up and runs perfectly fine over LTE and wifi, so I don't think that the issue has anything to do with the server. I am absolutely baffled as to whats going on here and I would seriously appreciate any kind of help.
Thanks
I hate to bump this but does anyone have any ideas? I odin'd back to stock and the same thing is happening. I'm beginning to wonder if the school messed with our email over spring break.