Touch screen stops responding - Droid Eris Q&A, Help & Troubleshooting

I've had this occur three times when using my phone if i lock my phone and someone calls me or texts etc notice... my phone locks and will not respond to touch/unluck phone is not froze as the time changes. But there is no way aside from rebooting to fix this. anyone experience similar? is this a 1.5 issue or just a eris issue?

i've run into this quite a bit too and usually end up having to reboot with send+end+vol_up no idea as to what is causing it tho

I have read around its from the OTA Update and you must *288 on the phone to reprogram it. its rumored to solve it also a hard reset is rumored. Im trying the *288 and will report back.

If worse comes to worses, just run the RUU posted in the Desire Dev forum. It'll do a full reinstall of the phone's software and wipe your data, but it might fix your problems.

Yup I feel I may be doing that, seen that posted as well and commented the same. I just cant wait for 2.0/2.1, Root id like but its not itching me as much as the 2.0/2.1 i want.

I have been having the same problems that it sounds like many are having. My screen freezes when I have an incoming call causing me to miss the call. Very annoying. I basically have to have the phone at stock settings for it to work correctly. Also when I have a reminder from my calendar go off it freezes so I cant slide it down to turn it off immediately. It takes about 15-30 seconds for the slider to work in both cases.

I've had this issue since the update. I've run the ruu and did a factory reset. Nothing has helped. After several hours on the phone with tech support- the new Eris is in the mail.

so far since ive done *288 to reprogram the phone i have not had the lockup issue occur.

Don't you mean *228, or is that a new one?

yes *228 sorry

I tried *228 numerous times. The new phone just froze on me this morning at the lockscreen. I figured it had to be software related.

i had the same problem it happen to me 3 time had to restart my phone i think there is a bug in the software it happen after update

Related

messed up phone.

hi, my phone has been playing up really bad. when someone tries to ring me it goes to answer phone. then the phone freezes. ive changed the rom so many times to try and overcome this problem, and nothings working. sometimes i lose GSM/3G connections and it wont connect back unless i take the battery out and restart it. its so annoying. ive upgraded the radio to all the avaliable ones and nothings changing. could anyone help me before i smash this thing up?
Thanks.
Sounds like a hardware problem to me
I don't know if it is the same problem as someone I know had, but it happened to his when it was on Vibrate mode. A change of the Radio and ROM did it for him. I think I started fresh by puuting in the 1.04 Bootloader for him. I will have to call him to ask if he still has problems.
have you tried to just hard reset it?
Probably you installed some application that is causing the trouble.

new Sprint ROM a disgrace!

Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
I haven't had any of those problems.
WM6 lag is basically gone now and the keyboard lag is gone.
Everything is WAY more responsive and the memory leaks seem better so far.
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
my MOGUL also goes into Perminant sleep if I let it sit.
i've had to take out the battery about 4 times just today.
anyone know why this could be?
Me too
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
claude9039u said:
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
Click to expand...
Click to collapse
Check your power setting setup, maybe it's set to turn the device completely off after 1min etc... For some reason my phone never shut off even if I let it set idle for more than 30 mins like it was set to do. Perhaps with the ROM update it actually does what it's supposed to now. Just an idea.
it's not supposed to TURN OFF as in shut down, it's just supposed to sleep. and it never comes out of sleeping mode. i've had numerous other problems, with bluetooth, etc... going back to Colonels rom, which was much more dependable.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
i too loaded it yesterday as well, but i want to wonder if you did a hard reset before you installed the rom. i did it, and it gave me no problems at all with radio version 1.47.00... oh, and the phone automatically cuts off when the alarm goes off while you charge it overnight (a big no-no, but you probably know this as well, but i ain't mad at ya). if you got anything, feel free to PM me. thanks in advance.
Thesian said:
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
Click to expand...
Click to collapse
Mine's still leaking, badly too.
Any of you try to use BT on this new rom?
If you did you'd know that this rom is worthless
-mark
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
As a tech in a corporate sprint store, i'd be interested in the details behind this "sleep mode" issue. What are ppl running? How can I, in the store, reproduce the problem? Is it reproducable on command or guaranteed, or is it hit or miss?
As I've said, I have the new Rom and Radio, and have no new issues, and the memory "leak" / cache issue isn't gone, but its definetly not as bad, the OS even seems to have a SLIGHTLY smaller ram foot print... maybe just a few megs smaller, but smaller on my device.
cbunting said:
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
Click to expand...
Click to collapse
I tried that. The 1.40 radio with the new ROM still had all the new bugs.
D-pad cutting in and out...
I have found that if I push the power button to put the phone to sleep when it stops working, then turn back on, the d-pad works again. This seems to get it back to working. I wish that they could just get it right...
Jim
How do you get the new ROM?
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
What programs are installed that could cause problems?
What registry hacks have been done that may cause problems?
What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
Sorry, it's not anybody's installed programs. The bugs show up with nothing else but the bare ROM.
It's a train wreck.
There are more details on ppcgeeks and pdaphonehome -
http://forum.ppcgeeks.com/showthread.php?t=10366
Basically, on a stock ppc-6800 phone with nothing else installed, the BT keeps shutting off.. For me whenever a call comes in or after using my headset for a few minutes on an outgoing call...
-mark
Clean rom, nothign changed at all, it sucks, clearly. We are the beta testers obviously, as usual, with most products today
I installed the new ROM after backing up with SPB Backup, then installed my backup file back on and I haven't noticed any issues. I don't use bluetooth however, so I can comment on that. But, I haven't had the sleep issue others are describing either.

New Photon owner had SOD issue found solution

Hey guys, new Photon owner (loving the phone) and just wanted to let you all know I found a solution to the SOD and random rebooting for my phone. I hope others who have this issue are able to resolve their problem as easily as I was able to.
It had already been suggested that a loose battery is the culprit however, many of you reported that even after adding padding to make the battery tighter the SOD was still occurring.
I think the issue is how the fix is being applied. I applied a strip of a business card folded over to the end of the battery (opposite of where the contacts are) and not on top of the battery between the cover. Look at attached photo.
This has solved all of my problems and I really hope it can do the same for you!
Cool, I haven't had this issue but hopefully this will help the ones who have it.
Have u updated to the latest sbf? Ever since i did that the other night i haven't had the issue
Sent from my MB855 using XDA App
My phone is running version 45.2.7.MB855.Sprint.en.US
Is there a newer version? When I checked for updates on the phone it says I have the lastest installed.
45.3.6, still no reboots/SoD since I did this
http://www.forums.acsyndicate.net/s...5-CM-9-15-11-latest-ota-for-RSD-BACK-TO-STOCK
DWake014 said:
45.3.6, still no reboots/SoD since I did this
http://www.forums.acsyndicate.net/s...5-CM-9-15-11-latest-ota-for-RSD-BACK-TO-STOCK
Click to expand...
Click to collapse
whenever I do this, and I have done it several times with several releases trying to fix my reboot issue, my phone never seems to be "back to stock". I still have apps showing up that were installed and other little odds and ins that seem to point to it not totally wiping everything out.
Also for reboots, never had a SOD, my seem to be if the WIFI in on and attached and I receive a call, then leave wifi my phone will never be able to make another call until I reboot it and or it reboots itself. And sometimes it'll actually will do it without leaving wifi.... so everyone try that a few times and see if it happens to you. Seems the dialer locks up so I am trying to find out how to replace it with the atrix one or one that will work.
UPDATE: WOW talking about reproing an issue.... as I was typing this on my PC my phone was downloading an app VIA wifi. did not even receive a call or txt. turned WIFI off and noticed a few moments later 3G never came back to replace WIFI(since I turned it off) and now my voice/3g radio is totally locked up. Tried making a call and nothing, no txt. turn WIFI on hit the internet just fine, but no 3G radio!!!! Man this is awesome!!!

Titans resets itself

like its said in the title, my titan resetet itself twice! without any obvious reason.
the first time the titan didnt react to anything so i removed the battery, when i startet it again -> get started stuff
the second time i just turn the titan off when i restarted -> get started
its pretty anoying and i wanted to know if anybody has the same problem or knows an answer
thx
Memory full ?
What your device memory nearly full or about 8GB full ? Some devices have a bug when this happens. The last deployed firmware resolved the issue for me.
mhm im not sure how much was full but it could be...
i will do the update and see if it solves the problem
thx for the tipp
edit: great ive wanted to update my phone but during the process it fails. at the point when the phone is restarting my pc doesnt recognice it anymore...
zune is waiting for the phone to restart and the phone shows this "connect phone to pc" screen but nothing happens...
You can try to update your firmware with the lastest version with a recovery tool here:
http://forum.xda-developers.com/showthread.php?t=1334468
It worked for me but you'll loose all your data.
ok thx i will wait a few days and look for driver updates mabay this will fix it and i can update the normal way but thx
My phone keeps shutting off and I barely have anything on it. Pretty annoying, thought it was a defective phone, not sure after reading this.
edit: after doing a factory reset my phone is still shutting off. Going to get a new replacement today.
I read on another thread that cleaning SIM card and reseating it solves that. Hope this is not too late to help others.
Any similarities to this?
http://forum.xda-developers.com/showthread.php?t=1339185
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
i think some of you getting it wrong. my titan doesnt reboot it reset itself like a hard reset, everything is gone and i have to go trough the whole settup again...
this happened twice altough it havent happened in the last days i want to update my phone but its impossible for me right now because when my phone restarts during the update process zune doesnt recognise it anymore.
ive already deletet and reinstallt the driver and i ran the official microsoft fix without any sucess
Tempest790 said:
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
Click to expand...
Click to collapse
Mine did this twice this week. I think is something with network connection.
Everytime I took it from pocket or car, turned it on and call in seconds.
Sometimes I got restarts while using the bluetooth connected to my car.
Something it not good with HTC radio.
=\
HTC Titan resetting itself out of nowhere..??
My Titan reset itself for the 1st time yesterday.. it froze first so i couldn't power it down I had to take the battery out, only thing is I have all my stuff (music, pictures, text messages..) u get the point. So after that happened and i pulled the battery out and put it back in and powered it up some of my apps were uninstalled and when i went over a screen to my apps i noticed something that said "applications install" or something like that, i had never seen it before. I uninstalled the mysterious app or watever it was and now when i try to open my people block on the start screen to find contacts it wont work.. wont open at all!!! this is the 2nd titan ive had and im totally confused as to what going on. I did unlock it with an unlock code. I dunno if that has anything to do with it.. Can anyone shed any light or should i just count my losses and trash it! it also deleted my email accounts in settings when i powered it off then on again.. I dunno if its a bug or wat, but im pissed tf off!! hellppppp!

[Q] Help LG-P760 frequent crash

LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
lamui said:
LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
Click to expand...
Click to collapse
I had the same problem with Vietnam Rom and it was the baseband. I changed to the baseband from ICS from a Rom of my country so I have Vietnam Rom+Original ICS baseband and everything works well.
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
You can.
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
I haven't unlocked it. The problem was the same: SOD sleep of death, when the screen goes off you can't do anything but pull the battery.
But if you can use the warranty use it. You should find the warranty info in the box to know where send it in your city.
Sent from my LG-P768 using xda app-developers app
Thanks. I will search into it. Sleep of death is new expression for me.
I only have phone, it came from relatives who threw away receipt + box.
Luckily I managed to get new receipt from provider yesterday (I dont think they usually give out receipts twice), so now I can use local warranty.
Thanks everyone for replying. I will post update when I have final solution.
Since you are stock you might want to consider flashing the kdz to see if that helps. Good luck!
Sent from my LG-P769(20d) using the xda-developers app. If I helped you please hit the "thank you" button.
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
neo1piv014 said:
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
Click to expand...
Click to collapse
Hi
I managed to kind of solve this issue. Because I am not sure how, I haven't closed thread yet.
Anyway, I warranted device, they re-installed soft. Came back, same thing. After around weeks use, SOD. Factory reset. After that, things went interesting.
I tried not to leave it idle. Always had something running. I also had noticed by the time it never occurred when it was plugged in or music was playing.
One day it did it again, but I was in a hurry and just disregarded it. I did something(I was busy, maybe just plugged it in automatically?) and it came back up. It took like 10 sec for screen to start, but it did just wake up. And it haven't had crash ever since. I have no idea is this solution or is this just some coincidence and I am not keen to factory reset again, to see will it reoccur. It's my only phone
TLDR: Managed to get out of sleep of death, haven't reoccurred since.

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