Hero network bug - Hero, G2 Touch Q&A, Help & Troubleshooting

Hello everybody,
I own an Orange-FR branded Hero, and it get often disconnected, but doesn't seem to "know" that. The network bars stay stuck, and the "H" is displayed, as if there was a 3G connection.
I still can use Wifi (and enable/disable it), but cannot disable 3G/GSM network, not even going into "plane" mode. The only way to get out of there is to reboot the phone.
Looks like a radio bug for me...
Any ideas ?
Thanks

Yup. Which radio version are you running?
And, are you running the phone stock or with a custom ROM. If custom, try flashing the latest radio (read up on it before doing so though, as some people manage to brick their phones by not reading the instructions)- ie. don't pull the battery out, just let it do its thing.

Hello, thank you for your answer.
The phone is like new, I didn't try to update the OS neither the radio, because of the warranty...
My radio version is 63.18.55.06EU_6.35.06.18.
I'm aware of the flash methods, as I often updated my P3300 with roms found right here

Hello there,
still have the problem, seems it's happening 24h after each reboot of the phone, but sometimes less.
By looking at the message log with the OSMonitor application, I get a lot of "rmnet fifo full, dropping packet", and the time shown in the messages is wrong (near 5h20 instead of 22h40)
Thanks for your help.

Got a new phone from Orange (with a crappy customized rom).
Same problem

what does orange say about the problem?

Hi,
each ppl I could talk to told me a different thing.
Sometimes they say it's because i'm moving to another cell (aren't they joking? it's the way GSM works...), someone told me it was because of a "localisation" problem. Another time my file was "stuck" or sent to a wrong service...
I don't think they have any return on experience about this phone.

probably it is just sales bull**** they are told to say to you...

it's guys from level2 support, that's worrying

They change my phone tomorrow... again...

i sometimes have a similar problem, phone gets stuck on 3g network and only shows as uploading data, i think it might have something to do with facebook sync. i haven't had this problem for a long time now but back in the day it used to happen alot

third phone, same problem
i don't use facebook sync

Same Problem
I was having the same problem, especially when it came to 3g / wireless usage - the phone would suddenly lose all connection to the masts but be unaware of it.
My solution so far is to downgrade the radio - the latest one is the worst for it, I'm using 63.18.55.06JU_6.35.08.29 at the moment and a lot more stable than before...
(using Villains 5.2 rom)

immya said:
i sometimes have a similar problem, phone gets stuck on 3g network and only shows as uploading data, i think it might have something to do with facebook sync. i haven't had this problem for a long time now but back in the day it used to happen alot
Click to expand...
Click to collapse
yes I have been getting this issue too.
It uploads data on 3g but doesn't download. I found what appears to be a temporary fix for this issue but it comes back every now and again. I think it is an issue with Orange/Tmobile cell towers.

thanks for your replies,
i'm using the 63.18.55.06JU_6.35.08.29 radio
is there other radio firmwares available ?
thanx

christophe80 said:
thanks for your replies,
i'm using the 63.18.55.06JU_6.35.08.29 radio
is there other radio firmwares available ?
thanx
Click to expand...
Click to collapse
The one listed in my sig is the latest (and arguably the best) radio.

OMG they locked the recovery mode

im on orange and have no problems?To be honest when you talk to them they read from a script, noone there actually knows anything! just searching through a database kinda like windows help and support. If the problem is continuing with new phones id say its your cell area

I have the problem everywhere in the country, they changed the phone, they changed the sim (i'm trying another one right now), ...
That's what makes me think of a network problem.

Whenever you speak to them about issues like this always ask to speak to "high technical team"
They are the only ones that know anything and won't read of a script. They are usually very very helpful as well (or at least are in the UK)

Related

Absolutely NO SIGNAL, None, Nothing at all, not a sausage

Radio Problem
After trying a new rom I get No Signal on my phone, it doesn't even search for a signal, here's the chain of events leading to it:-
-Orig ROM xda-dev special edition. Radio version M.E1.18
-Upgraded to T-mobile version 4.01.16(created in ROMKITCHEN-thanks guys), got signal ok
-Had great difficulty changing rom again as I didn't like the one I'd cooked, signal ok
-While playing about with the one I'd got, selected "voice mail and SMS" in "services" menu of "phone settings", think it said ok but problems might have started shortly after this :?
-dropped the phone the day after on carpet but it bounced with a bit of a thud, didn't have a signal as far as I can remember just before this :?
-the rom version kept searching. .. ... and searching. .. ..., no signal
-finally learned how bootloader and xdatools could get around the upgrade of 4.01.16 and put on a new rom cooked again, no signal, no searching
-put on xda-dev rom again to test signal, no signal, no searching
Still the same radio version M.E1.18
I am not entirely sure of when the signal problem arose but have indicated to the best of my memory when it could have been. I am not sure what if anything in the chain of events has caused the problem but logically it probably is one of them.
Today, I took the thing apart to see if there was physical damage to the aerial after the drop, Nope! even using an external aerial, no signal, no attempt to get a signal.
I am on Orange but have a O2 sim too, both display the same problem, everything else works fine, I'm just worried that the radio ROM chip has had it which would mean me either just using it as a pda or replacing it completely.
ideas I have other than the radio rom being dead are;
aerial (tested, doesn't seem to be)
radio rom corruption
hairline crack (didn't notice one)
Radio version incompatible with rom (if possible)
Has anyone any idea what the problem could be??
PROBLEM SOLVED
It was kinda solved by this forum although no one had any suggestions;
the more I read it, the more I started to think about band selection....
eventually remembered the gsm band program!! :roll:
changed it back to 900/1800 and voila!!
thanks to those who took time to read this and think about it.
may the force be with you

Disappearing radio?

has anyone come across the problem that when you move to say 3g from gsm or back or you loose signal as your in a bad signal area and then get it back, the phone actually looses the radio says "operation failed" and relocks on to the signal?
mine will sometimes loose the signal need restarting and on the boot screen will show NOGSM when its clearly installed as it worked 20seconds ago. i have tried many types of radio rangeing from 1.07 to 1.41 and all their varients. i am at a loss why my phone just looses it and then forgets it has actually lost it untill i try to make a call or send an sms. no calls or sms's can be received by me whilst the phones done this and it does it a hell of a lot.
sometimes it also just looses the radio half way through a call or data call.
anyone got any ideas?
i have a m3100
IPL 1.04
bootloader 2.10oli
and the XDA live OS installed. however it does it on any OS i have tried so far. and thats alot of them.
Same for me.
Same problem for me.
Often I get the message "operation failed" or "the phone is not ready, wait 15 seconds and try again". Thought it was a problem with the new 1.38 radio, but it seems to be something different.
i also get all those error msg's. i have no idea how to fix it either and no 1 here seems to have a clue either :-(
i Had the same problem with mine it due to hardware i guess. Your phone might have fell down or something then this kind of problem starts I fixed mine by opening my phone up and fixed the arial part properly
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Smith2001 said:
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Click to expand...
Click to collapse
I fixed my phone almost the same way as Torrentulla did. I'm my case it seems that something was damaged when I dropped my phone a few weeks back. I discovered that when I pushed at a spot right below the flashlight that the radio kept coming up all the time.
These are the steps I took to repair:
Remove all 4 screws (very small torx) at the back of your hermes
Remove back
Put a little piece of paper on the "pressure" spot
Put your phone back together
Turn it on and enjoy!
I hope you'll manage to fix yours aswell!
Phone sometimes shows No GSM, fails to ring
Hey guys, I posted this in the dead hermes thread, but decided to post it here as it's not really bricked. I think it may be a faulty component or something.
My phone was working fine this morning, then in the afternoon I noticed I would have to try to make a call 3 or 4 times before it would go through, it kept on giving me the error (Can't connect, or something along those lines).
Then, I checked my voicemail and found that I had 10 messages from people who had been trying to get in touch with me, but my phone hadn't been ringing.
The kicker came when I soft reset my phone and all of a sudden No GSM popped up! I soft reset it again, and it was gone, and worked fine for a couple of hours. Now its back to not ringing again.
I flashed radio 1.41.00.10 about a week ago, and have been running fine with no problems since. I haven't flashed any rom's in the past week, and this problem just started yesterday. No new software has been installed (except Pimp my black v0.1).
I don't know a lot about the radio, but I didn't think it could become corrupted during regular use, I thought you could only mess it up when you were flashing the phone. I wonder if there is something wrong with the radio? Could the hardware be faulty? This phone is about 8 months old and hasn't had any problems up to this date.
I'm going to flash radio 1.40.10.0 again and see if that makes a difference, but I'd like to know if anyone has any ideas as to what could be causing this.
Sorry this post was so long,
Thanks
-Kai
it seems i don't have a pressure point on mine as the radio is working as and when it likes. which is not alot
gotta sort it out somehow, will take it apart and see if theres anything obvious.
I have the same problem too, phone sometimes shows NO GSM on startup and sometimes it works. Here's where I posted : http://forum.xda-developers.com/showthread.php?t=306073
Now its not even showing NO GSM it just says: NONE, NONE
Also, I noticed that it will only last about 6 hours on a full charge before the battery is absolutely dead.
I'm beginning to think that it may be my radio 1.41.00.10
It seems strange that all of these people are suddenly having this problem now.
Whats the warranty like on these devices? Is it a 1 years parts and defects warranty? Or is it some ****ty 90 day warranty?
As it is my phone is a piece of garbage, not worth using at all, I am very disapointed in it.
It's a hardware problem.
Hi guys,
I'm experiencing the same problems since two months and I've been struggling with all kind of OS, ROM, RADIO and bootloader, without even gettin close to solve them.
My phone randomly loads the RADIO (otherwise I get the "No Gsm" message), even when loaded, the connection is not suitable and my phone is often unreachable on the net. The battery life is very short because the phone always looses the signal and then seraches till he find it, before loosing it again.
So I disassembled my phone and did a lot of testing with hardware connections. I have found that the motherboard connection with the flash/scroll module isn't stable at all. You can easily move it and find that this affects the phone ability to load the RADIO. It seem strange but it's true. I can't solve the problem and I'm very upset with HTC because of their hardware components lack of quality. I would like to try to change the module to but I can't find a place where i can buy HTC hardware parts.
So I'm going to change my pda, I'll never buy HTC anymore.
Any help?
Has anyone figured out the problem? If it is hardware, what "pressure" spot is it? I tried, but wondered if I'm not in the right place.
In my case it was a spot right below the flash/scroll-part. As said earlier, i put a piece of paper on the spot and reassembled the phone. It still works excellent after a week!
My dopod can't connect to the mobile network as well, but only with the 3 network. It seems fine when being connected to an Optus network. Have you guys tried using a different network simcard?
I'm not sure if mine is a physical problem but maybe a setting which i need to configure so i can connect to a 3 network. Help anyone?
ROM version : Pro BLACK 3.0
ROM date : 01/04/07
Radio version : 1.41.00.10
mine also works just under the flash with the cover off, but if i hold it too hard then the screen goes all white and doesn't work, until i can get the case off its a hit and miss game at the moment.
thanks very much for the tips and help
Dan
Larrys said:
.....
So I'm going to change my pda, I'll never buy HTC anymore.
Click to expand...
Click to collapse
I cannot agree with this more.
I am sick to death of this phone. I had one of the first in the country for normal sales and spent weeks arguing with HTC who flatly denied the screen alignment issue. EVENTUALLY I got them to fix this after referencing posts in this forum.
I continued to suffer the "coma" software issue - why is it so F*((&&^ dificult for a device to wake up when its auto-sleeped?
And finaly, to top it off, I have been suffering this problem. I cannot express how mad I am. Did I buy a cheap phone? NO. I have had nothing but problems with this phone and will NOT buy another HTC.
Oh and if anyone knows how to repair a failed Radio upgrade, please help me! I don't have any choice but to use it until the IMate Ultimates come out.
Due to seeing this radio problem I thought I would try downgrading the radio from 1.4.summint or other (the latest) to a slightly older version. This was of course before I saw this thread. During the downgrade the installer stopped at 15%. Now no matter what I do it sits at the IPL/SPL screen (3 colour bars+white). I have done the obvious i.e. follow the installers error procedure (remove the battery).
Device: HERM200
IPL-1.04
SPL-2.10.Olipro
Please help me be able to use this for another month or two at most - i hope!
Thanks guys
update:
OK Guys
thanks to this thread: http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
I now have it trying to boot the o/s. I get the message "No GSM" on the boot screen but when it boots up it asks me for my pin number and freezes. I guess its locking up because it has no "phone" part? According to the instructions in the other thread I am supposed to flash it again but I can't as the phone locks on boot.....
Any ideas?
*FINALY* got it back into pre-flash feck up situation. Sadly, this still leaves me with the hardware problem. HTC can go poke themselves until the cows come home. Im taking my money somewhere else.

[Q] Radio Data connection causing Reboot

Hey guys, I've been having issues with my X10a's data connection. Tried the latest Wolf's gingerbread, and of course flashing down to a generic 2.1 which does seem a bit more stable on the connection but I'm hoping I can figure out the issue completely.
Basically, when the radio initiates a data connection the handset has a good chance of freezing up and plopping itself into a nasty little reboot. Now I've tried up and down flashes like I said, tried a new battery, SD cards and I'll probably resort to buying a new sim to test with to rule that last bit out too. Any help would really be appreciated. Here's some current info.
*Wireless seems to work just fine
*can make calls send texts
Carrier AT&T
Android Ver. 2.3.3
Baseband Ver. 2.1.71
Kernel: 2.6.29-00054-g5f01537
Thanks in advance for any help guys.
Maybe this can help:
Via recovery:
Wipe dalvik cache
advanced options-fix permissions.
greets
Tried it a couple times but it Didn't seem to help any unfortunately, thanks anyway.
Edit: I've set my phone to not use Data on the phone radio for the time being so I can still at least use wifi which seems to be doing just fine Calls work and text messaging works just fine too bizarrely enough. Another thing I'd like to note is that One dump log (that I unfortunately lost) from when I was testing to make sure it wasn't a heat issue both times seemed to point to some possible networking related aspect, NPARTS? or the like with some other stuff.
add me on gtalk [email protected]
i had problem too !!!
but solved now
goku16 said:
add me on gtalk [email protected]
i had problem too !!!
but solved now
Click to expand...
Click to collapse
Added, any help is always appreciated, it's a bit weird how this issue is slowly starting to surface for multiple people at once.
Why add GTalk instead post it here so everybody can solve if it happens to them.
silveraero said:
Why add GTalk instead post it here so everybody can solve if it happens to them.
Click to expand...
Click to collapse
Hopefully he'll open a thread about it here for everyone.
silveraero said:
Why add GTalk instead post it here so everybody can solve if it happens to them.
Click to expand...
Click to collapse
cuz im not the expert @@
im afraid of making mistake as well?
so yeah, better in conversation but i got my phone work after 2 days of flashing back and forth @@
but anyway... will see how it go with the person i just helped, if it goes well then i ll start, if not then idk... will figure something out
Well, no luck with any 2.3.3 based android unfortunately so I down flashed to a 10a 2.1 build and that seems to run just fine as far as the radio is concerned, in the end I think there's just so many factors to muddle through hardware wise cables, sims, batteries yada-yada that i'll take this turn of fortune and wait to see if SE ever releases anything 10a specific on the assumption there may be an off chance it addresses some rare little quirk a few others and myself seem to have.
Sounds similar to my problem, maybe same solution... Every time phone is on charger and network is used, phone automatically rebooted after a little while. For me, this was same on all WB GB roms until now. But now, I am typing this and browsing XDA while charging and its not rebooting. I cant give you a guarantee but maybe phone just needs time to settle? Its been preyty good to me for a while now.
flash the phone in the weekend and leave it alone for like half a day or something^^
i leave it overnight and surprisingly wake up and see the phone is on without any lose of battery ( well, 1or 2% ) ^^!
Just an update on my progress. I was playing around with the phone last night, and had managed to get it to the stage of having the 2.3 update but without a sim. I charged it to 100% and then attempted to put in the sim card. It didn't like that very much and instead of going through the restart loop, it just would not turn on.
I flashed it back to 2.1 and i it worked again. Then i flashed it to 2.3 and it wouldn't turn on again. Flashed it back to 2.1 and gave up for the night.
This morning, i tried to put in the sim card in 2.1 and it worked!
I think on my next days off, (in 2 days) i will try and flash it to 2.3 and see what happens.
In reference to the posibility of a hardware issue, i did not smell any burning The phone has been running all night and the battery is not hot at all. In fact it is cold. It could still be a hardware issue, but I'm not getting any of the issues described in that thread mentioned execpt the restarting.
Yeah, it's seeming like our phones are in a little "Does not like 2.3" minority If I could decipher the hardware version stuff under the battery maybe that would offer some more clues up.
Yeah, it's seeming like our phones are in a little "Does not like 2.3" minority If I could decipher the hardware version stuff under the battery maybe that would offer some more clues up.
Click to expand...
Click to collapse
Yeah, i'll take a picture of the the specs and post it up here in the next few days.
srsly guys... u need more than a day to flashing around to get it working.. especially the BB + kernel... as far as i can remember... because mine is x10a... i flashed the 2.1 generic FW and i have BB54... then i root + install xrecovery...
then i flash the 2.3 ftf via flashtool using the flashtool mentioned in Doomlord rooting method section ( because the xrecovery only working if u install through that version)
after flash, i leave it all night ( well because i felt to sleep while the phone still booting) in the morning i wake up and there it is... battery is nearly as full and phone running great with signal
then i root the phone via doomlord method + install xrecovery... then leave the phone for a while see if any reboot--- but none
so i start flash via xrecovery wolf's version... firstly on 3.5.... nothign else and leave it for half a day....
Yeah, that's what i plan on trying. The method of leaving it for a while after you have done something worked for my sim card issue.
do it on weekend yeah? or else u gonna get bored because otw to work the x10 keep rebooting =))
I use xperia x10a japanese docomo base. And i have the same problem
Any gingerbread rom get into boot loop once i insert my sim card. Without sim, it just works fine. What might be the problem, and how to fix it?
So far so good
I can confirm a very slow and steady pace works the best, Running Wolf's now and it seems stable so far, I'll keep an eye on it and give you guys an update in a while.
it will be fine.. just let it run without flashing anything ^^!
for a while

Keep losing WiFi connection!

I got my phone back on Wednesday from the repair people that my insurers use after dropping it last month and shattering the screen inside (fortunately the phone itself still worked properly)
At the time the phone had been dropped, I was having problems with it in that the phone couldn't get a phone signal at all and I was going to fix the problem myself. The repair people knew that it had been jailbroken and I explained that I would fix the problem with the lack of signal myself.
Now, I have a new problem in that every time I get a WiFi signal, it keeps getting disconnected within seconds and I've noticed that the repair people seem to have reactivated the infamous "Flight Mode" problem which seems to have somehow affected the inbuilt WiFi system in that every time the phone manages to detect a signal, whether it's at home or elsewhere, such as university, it loses the signal.
In any case, does anyone have any suggestions on how to fix the problem (I installed the latest VillainROM yesterday which is 3.0) including what modem to use and how to install it?
I would try some different modems and see if you find one that solves your problem. In the first few posts of the VillainRom thread is a link to the thread attachments. Included in there should be a few modems in zip format which you can flash through CWM. Also some of the posters (I think one is geko95gek??) have them in their signatures.
Hope this helps
borgmanjayce said:
I
Now, I have a new problem in that every time I get a WiFi signal, it keeps getting disconnected within seconds and I've noticed that the repair people set to have reactivated the infamous "Flight Mode" problem which seems to have somehow affected the inbuilt WiFi system in that every time the phone manages to detect a signal, whether it's at home or elsewhere, such as university, it loses the signal.
In any case, does anyone have any suggestions on how to fix the problem (I installed the latest VillainROM yesterday which is 3.0) including what modem to use and how to install it?
Click to expand...
Click to collapse
Hey there, not sure whether this is an ongoing issue, but the problem seems to be related to the embedded kernel from VR 3.0 (Nimphetamine 2.0.5) I was facing exactly the same problem. The only way to fix it was to flash a different kernel (siyah 2.2 in my case) .
I tried all available radios but nothing fixed it, maybe pulser has to take care of it in the next release, so flash another kernel and the problem will be solved, good luck!
Yep, as in above post. WiFi drivers are found in the kernel. Try Siyah, Speedmod etc.
Sent from my GT-I9100 using xda premium

Possible modem toast?

So, without writing a big long explanation, I'll cut straight to the chase and tell you what's been done with some light background.
I woke up one morning and my network was inactive. At first, I thought it was maybe some mobile network issue. One day later, still no connection.
-Odin'd back to stock twice
-reflashed multiple roms (including all the usual formats)
-flashed 5 difference ICS modems (KA5,6,7 and KB1,5)
IMEI error popped up after a new rom flash for those that are curious, but I lost my original a while ago and just adopted a generic. Never had an issue with it affecting my mobile network. I remember having a modem issue before when ICS was in it's discovery phase and flashing roms, but nothing where the modem just stopped while it was running/on.
I just wanted to see if I forgot something before I officially sentence my phone to death. I wanna say maybe a freak surge nuked it or something. That's about all I can think of since I know my way around android. Any ideas appreciated. maybe there's a way to check my hardware I forgot about.
Thanks!

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