So I got an eris from my buddy and was never able to activate it thru *228 but was able to get my phone number on it by going into ##778 and inputting my number. I wanted data so was messing around trying to figure out what i needed to change and i have nothing in any password boxes for HDR AN AUTH or PPP.
When I go into my phone settings my mobile network always says turning on.
u gotta activate the phone.
thats the only way i kno of a fix
so if *228 isnt working how would i go about doing that?
log in to vzw online..type in the esn and BAM! automatic activation
haha, when i do that it says its already activated
wait..are u trying to get a data plan with no data plan activated on the acct?
lol, nope, got a data plan, got the esn on my account- literally have my phone number on the phone and can call, text just no data and have never been able to do *228 to program the phone
call up vzw tech support, ur problem will be fixed in 10min.
So verizon said my phones esn is active on another line, the friend i got it from had it on pageplus and i just had pageplus check the esn and they say its clear...any ideas or am i just out of luck
try to get in contact with pageplus and have them remove it from the acct..and then 3way vzw and have them confirm it..
other than that..i have no idea what would work for u.
this is a provider issue now..nothing we can do here.
Related
I just updated to the current Alltel 6800 ROM. After setting up the phone and doing a hard reset, I noticed I have no data connection. I put in my#@alltel.com in the connection settings for the Alltel wireless connection. Tried *228 to update either the PRL or activate the phone, but get a message that programming could not be completed. I've tried to ##775 and ##778, but 000000 is not accepted when I'm asked for the unlock code. Any suggestions?
just got off the phone with Alltel
They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.
**228 Not working
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
Keir333 said:
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
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Click to collapse
Are you performing **228, or *228? If so, that's your problem right there. You only need to dial with one "*".
Verify what's the PRL version in your phone. If you're area has EVDO it should be 40036, if not, it should be 30031.
Keir333 said:
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
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Click to collapse
If you can't get it working from Gelial's instructions, you may also want to check the SID in EPST. After I upgraded and activated, it still didn't set my SID correctly for whatever reason so I was roaming all the time. You can manually go in and change it in EPST assuming you wrote it down beforehand.
kirzan said:
They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.
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Click to collapse
Sounds like somethings not setup right in EPST but if you can't get in.... that's a whole other issue. I didn't have any problem with the upgrade changing my unlock code, I did see this in the past with the Sprint upgrades though. You may want to try GetSPC to see if the MSL code it generates for you works. It may be worth a shot...
Downgraded back to VZW stock rom...lost voice and data connection.
Voice was easy to get back - got a new a-key
But losing data was a little strange - called tech support, tried a bunch of different things. Issue was a "wrong username and password". Strange thing was that even after entering the correct username and password, it wasnt saving it
So tech put in a support ticket regarding dmu reset and maybe some other stuff....have to wait 24-72 hours
I'm wondering if I should just exchange the phone (I still have 3 weeks left in the return/exchange period)
Is this a common issue when going back to a stock rom? I read in the wiki about connection problems but those arent really what I'm experiencing.
And yes, I took note of my EPST settings - they never got erased
One interesting thing I noticed by downgrading is that the warranty date code gets reset to the date you downgrade...
What's your PRI version in Device Information?
gc14 said:
What's your PRI version in Device Information?
Click to expand...
Click to collapse
PRI version: 1.35_002
Hmm...weird you'd need a DMU reset then...
I even tried deleting the data connection setting that is automatically generated and creating a new one. The new one was able to store my username and password, yet I still got the incorrect username/password message when connecting.
It seems there is definitely a problem on their end, though I dont know why the data account that is created on my phone when I program it is not storing any username or password.
I'm just going to chock it up to a problem on their end that I hope they can resolve soon.
Have you tried having them completely remove data features from your account, then add them again? This sometimes addresses data connection issues.
Though I'm still not sure a DMU reset is necessary in your case, we can check just to be sure. Go into EPST (make sure you choose Edit, not View), and navigate to M.IP Default Profile. Take a look at the AAA Shared Secret, and HA Shared Secret fields. Are they blank or do you have encrypted values?
Next, navigate to Security (still in EPST), and take a look at the HDR AN AUTH Password and PPP PASSWORD fields. Are they blank or do you have encrypted values?
Tech support removed my data plan and re-instated it with no resolution.
As far as those settings you asked me to check:
AAA Shared Secret and HA Shared Secret fields are both blank
HDR AN AUTH Password and PPP PASSWORD fields are both blank
Is this a really bad thing? Can I fix it myself or will a DMU reset resolve these?
BTW, I really appreciate your help on this. Heading to Boston next week for a convention for a few days and really need data in case some of the presentations are not stimulating enough for me
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
gc14 said:
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
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Click to collapse
No sprint update....flashed back to everything Verizon - ROM and radio. Have no idea what PPST programs are so I dont think I ran any
From doing some more reading, it appears that a DMU reset is should only take a few minutes...dont know why I was told 1-3 days. I'm going to call again now and see if I can talk to someone who knows what to do.
Can I also do this by activating an old phone and then re-activating my 6800?
Convention is mainly in the Boston Convention & Exhibition Center, though some stuff is taking place in some of the surrounding hotels.
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
gc14 said:
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
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Click to collapse
No - they were all booked up. Got a place at the Hyatt
So I just got off the phone with tech - they suggested just getting another phone as they think its a problem with the phone itself
I'm going to try activating my old phone and then reactivating the 6800 again
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
gc14 said:
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
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Click to collapse
I know - I was joking with the level 2 technician about how its a crap shoot who you get on the phone, only because he wanted to try some other things that the last person didnt try. Also, the last person never submitted a trouble ticket like she said she would so it was a good thing I called, otherwise I'd be waiting a very long time.
Now just when I thought I found someone who knew what they were doing, he goes on to tell me that a DMU reset wouldnt fix the problem I was having. I wasnt going to argue with him, though I wanted to provide him some sites like this one for him to learn from but what are you going to do. I figure I would try the de-activate/re-activate thing first....
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
Click to expand...
Click to collapse
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
gc14 said:
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
Click to expand...
Click to collapse
Yep
The old phone I activated was a LG VX8600 (regular phone). In doing so I had to remove the data plan. Then when I went back to activate the XV6800 I added it again
I wish technicians would all be on the same page and each one would know the same thing. I even asked the guy if deactivating and reactivate would solve it (just to test their knowledge) and he gave me some bull on how it wouldnt since the problem is likely a hardware failure on my phone
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
acidone said:
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
Click to expand...
Click to collapse
if you have an old phone laying around, dont bother waiting for them.
Just log into your vzw online account, activate the old phone on your number wait a little bit and then activate your 6800 again on that same number
DMU will be reset
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
acidone said:
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
Click to expand...
Click to collapse
log into your vzw account online (if you dont have one, create one). Under the "My Services" tab, click on "My Phone". Select the number for your phone (only if you have more than one line on your account - otherwise it should listed there right off the bat) and then select the link that says "Activate Phone"
This will allow you to deactivate your 6800 while you activate the line to another phone you have. Obviously this only works if you have another phone that works on verizon's network.
If you do have another phone you can use, just follow the instructions after clicking the "Activate Phone" link.
It will automatically deactivate your 6800 and activate the other phone. In doing so, you may have to remove the data plan if you had it for the 6800 if the other phone you are activating cant use it. Dont worry about it since we'll put it back later.
Once your extra phone is activated on your line, wait 5-10 minutes and do *228 to program your phone (I was able to do it right away). Test out the newly activated phone to make sure it works correctly as well as making sure the 6800 does not work anymore
Once you've confirmed all that, repeat the entire process, this time activating your 6800 again. You'll be given the option to add a data plan - do so if you choose.
Once you get it activated, do the *228 to program it.
I wasnt able to get everything working again until I did *228 #2 option - the #1 option didnt do anything for me.
I should mention that I did a hard reboot and pretty much started from scratch - in doing so, the deactivation/reactivation worked flawlessly.
Also, I had a vzw phone, not an alltel one, so I cant guarantee that this method will work.
GC or another experienced member may be able to give more insight into this
Thanks for all that info. Just wonder how long you waited in between the ESN switch. I can't wait till VZW release that update so I can flash the VZW stock rom and PRI. Hopefully I won't have to do this anymore.
-1
When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
ibenjakinov said:
When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
Click to expand...
Click to collapse
You need to call support.. Tell them you hard reset your device and you need a DMU reset. (they zero out your ESN, removing all your services and then add them back)
You can also do this online if you have another device you can switch activation to and then switch back....
you may get a tech who is gonna have you try all different kinds of things.. enter this user / pass.. no try this one... but keep on them. Tell them you do this all the time cause you are a software developer or something and you have to test on clean fresh device, and when you hard reset you often need a DMU reset... they will do it.
ibenjakinov said:
When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
Click to expand...
Click to collapse
Your DMU.key is corrupt. You can do 1 of 2 things.
1) Call VZW... Tell them you loaded the new MR1 update and currently have no data. Your research leads you to the fact that the DMU key needs resetting and only tier 2 support and above can do this. While they are saying they are resetting it... put the phone in flight mode. They don't tell you this. Then put it back when they say it's good.
2) logon to verizon's website and activate an old DATA phone. wait 10 minutes. Then re-activate your titan.
Putting the phone in flight mode both times cancels any possible hung data sessions.
Edit:
x51 said:
they will do it.
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Click to collapse
He beat me to it.... GRRR
Well thanks to both. I was afraid I needed a DMU reset. Suppose I'll try option 2 with my old Razr. Thanks for the quick response.
Sorry for the double post Opera Mini was acting up on me.
x51 said:
...when you hard reset you often need a DMU reset... they will do it.
Click to expand...
Click to collapse
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
deeznuts2 said:
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
Click to expand...
Click to collapse
yes. I had one do it earlier. Just as I explained. Told the CSR exactly what I needed... they hooked me up with Tier 2... and the person actually reset it while I was on the phone. I had the same exact problem / error.
deeznuts2 said:
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
Click to expand...
Click to collapse
At least 6 times in the last 12 months (with Tech support)... but one of my friends is a tech and I just shoot him an IM If he's working.. otherwise I call and deal with tech support.
I hear you though... I've found that both an Akey and DMU reset are sometimes painfull.. Trying to talk a tech into doing it can be rough. Thats why I start off telling them I'm a software developer and I need to do this all the time.. bla bla bla (Plus they flag it in your file.. so they can see that Ive had it done often, if they read that part). Some of them figure I know what i'm talking about and jump right to it, and others will make me dance like a monkey going through each step of thier troubleshooting guide.
The important thing is to be nice.. if they want you to take out your battery, take it out.. If they want you to try another username... try it.. eventually (because there is no other fix.. on thier end) they will have to do the DMU reset...
Oh... And when they act like it was thier idea... just go with it..
I tried the activate old phone method with no luck. I may not have waited the full 10 min (wasn't sure if that was important), but I did *228 with the old phone (Razr) and could make calls with it. I then switched back to the 6800 and did *228 opt 1 but still get the PPP error. I noticed in EPST under the Security tab that my PPP password and HDR AN AUTH password are all symbols. Do I need to change these to "vzw"?
ibenjakinov said:
I tried the activate old phone method with no luck. I may not have waited the full 10 min (wasn't sure if that was important), but I did *228 with the old phone (Razr) and could make calls with it. I then switched back to the 6800 and did *228 opt 1 but still get the PPP error. I noticed in EPST under the Security tab that my PPP password and HDR AN AUTH password are all symbols. Do I need to change these to "vzw"?
Click to expand...
Click to collapse
Hrm.. I should have mentioned this before.... When you activated your Razr, you should have been prompted that it will remove the data plan... Did you add it back to your plan online?
Also, re-run the VZW carrier cab... it "Should" fix any username / password issues you might have created while messing with them...
The ultimate problem is still the Data services... but if you messed up the user / pass you wont know if you fix it.
Got it working after re-running the carrier cab. Thanks.
Hi i change my sprint touch pro prl to a local provider but when i went to activate the phone they ask me about the A-Key 16 digit number;which i can't retrieve from the phone after dialing ##2539# it displays A-KEY which is in blank however it allows to edit the A-Key value,I read on other forums that this phone doesn't use A key instead it use Meid for authentication its a Htc Pro Raphael 800
Need some help Thanks
Is your local provider GSM or CDMA, which one is it.
Did I miss something where they said the carrier was GSM, even a hint at it?
You can use all zeros, except for the Checksum value will still be dependent on your ESN.
They probably want to know the AKEY atleast to prevent cl0ning of your MEID and ther information.
Wanna send me the last three bytes of your pESN? It should be safe since it isn't unique or easily reversed. I'll PM you your zero A-KEY.
BTW: You shouldn't be able to read the A-KEY out of a phone, you are at the A-KEY entry screen...
as far as i know the A key is used for data mainly - i think it stands for authentication key -
on alltel i dont have an A key my friend on verizon does. his data will not work with out the a-key. he had to call them and then then he did a *228 and did the option to activate his phone what then put in his a-key.
i would try *228 and then see if it puts in the a-key that or find some on on sprint and see if they have an akey if they dont then u dont need one and just leave it blank
How would you know if there is an AKEY?
How would you know if the active Sprint Pro has an akey programmed into it? I'm looking at a Pro right now, and I don't know how you would read out an AKEY, the AKEY menu will never show you the existng AKEY or tell you if there is one programmed... It's my understanding you also can't read it out via Workshop either. By specification, the AKEY is supposed to be placed into the phone in such a way as to prevent you from reading it out... it's an anti-cl0ning thing.
As far as the AKEY being mainly used for data... it's up to the carrier to determine how the AKEY is used, all calls - some calls - data... As far as your friends situation, are you sure that the *228 didn't fix the data issue ofcourse having an AKEY would also be important if the carrier uses it.
Does anyone out there have memory addresses for reading the AKEY via Workshop on a TreoPro that they are willing to share?
I don't want to sound rude, just trying to make sure everyone has the right information.
Sick of your Data Disconnecting ? Do You constantly have to find your donor and get data from it in order for your phone to work ??well no need to do that no more. There are two ways that worked for me and the other I can't post about it here
Connect your phone to QPST and Open Efs Explorer
Click File and Create a New Directory called "DMU" without quotation of course
drag the 10.key file in that folder https://www.dropbox.com/s/so0cx087lik9v59/10.key
Restart you phone and your data should work.
If that don't work then You need to use DFS to back up your Prl and Dial *228 *********ATTENTION**** dialing *228 is not all that bad, the only thing that changes is your PRL. So go ahead and write your PRL back and you're set
If you need the PRL here is one For Sprint Phones https://www.dropbox.com/s/7gqyyvcmjt20paq/53000%20For%20Sprint%20Phones.prl
Need the Latest one ? get it here ....http://forum.xda-developers.com/showthread.php?t=2270191
Thanks!
After three months of no problems, my phone did the no data thing yesterday. Hooked it up this morning, did step one and am back in business. Appreciate it!
doesn't work?
I did just this exact thing a few months ago..last week my phone number was changed ...I no longer have my doner phone and now I have no data whatsoever
If you have DMU key on your phone it downloads the password required for date and since HTC Evo is not a Verizon phone sometimes it won't right passwords if there is already one there. So easy way is to put your number on a different device and make sure it works first then BRING your number back to your HTC phone and dial *228 again and it will program the phone for you but with a roaming PRL
tc0566 said:
I did just this exact thing a few months ago..last week my phone number was changed ...I no longer have my doner phone and now I have no data whatsoever
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