[SOLVED] Upgrade ROM code error please try again - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

TMOUS...
I have HSPL 2.08 installed and have flashed many ROMS without issue
but today, after a flash, I got this error.
What do I do now?
my bootloader shows that HSPL 2.08 is installed but says:
Upgrade ROM code error please try again
Please, anyone who can help.... I'd appreciate it.

Solved
Flashing stock ROM brought me back to life. HSPL is still intact and I'm back in business. Not sure why it happened, but it did.

just one of those random events designed to stress test your heart, hehe

This experience has given me quite a bit of "flash-o-phobia" for now, as I'm a little more worried that it might happen again!
The only thing I did differently was to install a windows app to add command line (xp powertools) which I've since removed, as it was the only variable.
I also noticed that MTTY tool malfunctioned with the xp powertool installed, so I reasoned that it was related.
Can anyone comment on this?

Related

Himalaya upgarde failed to win200 se please help to downgrad

Dear friends
I was tring to upgrade my iMate Pocket PC also know as Himalaya with windows2003 SE , while upgrading I faced problems, the upgarde failed and now I am just getting no display and OS too. The only message displayed is
Serial
v1.03
nothing is working please help
bye with regrads,
your unit is still okay; even better that the usb version is showing on the screen. it's simply stuck on bootloader mode. what kind of problems did you encounter resulting in the failed upgrade?
one suggestion i can give before you downgrade is to try and proceed with the upgrade to se. put your unit back on the cradle but don't expect activesync to "recognize" the device. just put it back on the cradle and rerun the upgrade to se.
same thing happened when i upgraded but to wm2005. the screen showed error and the only thing on the screen was the usb version. i simply cradled back the unit and ran the upgrade. worked.
cheers
Hi
Thanks a lot, i tired those steps before and even now I did but its not upgarding I am gettig following error as show i the attachment. Please let me know what to do
thanks a lot
yas
oh, it appears that you have the "wrong country" id issue. i'm not entirely sure as to how to avoid this but i believe it has something to do with the correct rom version (guys, correct me if i'm wrong). where did you get the rom you used for upgrading to se? downgrading might be the only trick if there is no rom for saudi-based users...but if any chaps presently living there and were successful in upgrading their units perhaps you could share the rom version/s you used?
cheers
yasirirfan said:
Hi
Thanks a lot, i tired those steps before and even now I did but its not upgarding I am gettig following error as show i the attachment. Please let me know what to do
thanks a lot
yas
Click to expand...
Click to collapse
To overcome the Country ID Error, first you need to install this tool...
ftp://xda:[email protected]/Tools/ER2003Edit_1_4_26.zip
Open the ROM file you want to upgrade, then change the appropriate 'Operator ID' code, after this click 'Save ROM image'.
Upgrade ur device. You will no longer face the error message.

stuck in boot loader updating to 1.43 on black shadow

I was trying to upgrade to radio v1.43 in the hope that battery life was improved over 1.41 however when it got to 8% it stopped and gave me an error i can't remember After atempting to recover, it got off the three colour screen now the 3100 stalls on the blackshadow version4 screen (bootloader screen?) and goes no further. I tried reflashing but got a 260 and using mtty, only getting 2 com port options, didn't offer any help.
I'm really sorry to have not been able to sort this with reading through the relevant post but I haven't found a solution. What else can I try?
Hi,
Could you pls advise what is your device made, model, SPL version ... etc.
Also did you try to do Hard reset?
I'm using now black MAJIK (and few days ago black shadow) with radio 1.43 with no problem.
its the SPV m3100 When I decided to go Black shadow I read up on mr vanx and made sure I had all the things I needed. If I remember right, when I came to upgrade to Majik the auto detect found the second option down
SPL-1.04/1.10 - 1.09 Bootloader. I've realized since I had a spaz and ran the RUU from the archive this time. From what I've since read thats not too cleaver.
I have tried a hard reset and took the battery out instead of pressing space.
I dont know if this information on the starter screen is of use
M 05
S 04
B 05 D 3lak
I'm not sure, but hard reset doesnt mean you take the batery out.
Please check that link:
http://wiki.xda-developers.com/index.php?pagename=Hermes_For_Beginners#hardreset
I was in your position (hanged on booting) few days ago, and when i did hard reset, it changes every thing to basic normal condition.
i meant when i did a hard reset when it asked me to press space to reboot I took the battery out. I tried again this time pressing space to reboot but I still get stuck on the loading screen. I can't connect by USB to the PC I'm guessing the drivers on the phone haven't loaded and I'm stuck as to what to do.
Does anyone have any ideas?
try look at it http://forum.xda-developers.com/showthread.php?t=286755
ok I've tried everything I can think of to connect the 3100 to the computer so I can reflash it but mtty gives only com 1 and com2 but no USB and neither those two work, active sync wont connect so I disabled it as suggested and running the radio ruu and wrapper wont querry the device. I am now at a loss as to what to do next someone must know what I should do. Please?
what is your SPL?
try this http://wiki.xda-developers.com/index.php?pagename=HTC_Hermes
sl is 1.09 i'd updated it on the previously successful black shadow flash
msn [email protected]
icq 150277111
AIM TazmanFH9
Yahoo bigfathairyboggart
I have tried changing KITL trasport but I am unable to select or chose either option. I have also tried the rversion command in the tri colour screen but nothing happens. I hope I'm missing something nice and simple but I get the feeling I'm not going to be that lucky. Please help
tcSPVm3100 said:
sl is 1.09 i'd updated it on the previously successful black shadow flash
Click to expand...
Click to collapse
I suggest you check again, press and hold the side OK button and the power button...then put the stylus into the hole in the bottom of the unit.
yeah I've done that it's "SPL-1.09"
I had this exact problem yesterday, with the same bootloader too. The phone would not pass the splash and IT refused to upgrade. I ended up downgrading to a shipped wm5 rom (in my case the cingular 1.30.502.1_1.11.00.00) which to my surprise actually worked as no rom radio or spl upgrade moved at al on my phone. Then upgraded back to black majik. I hope this helps.
Thanks. I downloaded the trial of wm5 from the windows website and it asked me to install .NET framework version 1 so I got that but it turns out to be 2.0 not 1.1 It would say it had repaired but it would say this with or without the phone connected.
tcSPVm3100 said:
Thanks. I downloaded the trial of wm5 from the windows website and it asked me to install .NET framework version 1 so I got that but it turns out to be 2.0 not 1.1 It would say it had repaired but it would say this with or without the phone connected.
Click to expand...
Click to collapse
Just download a WM5 ROM from the wiki page!
ok tried this too no luck.
Trying to use the one from orange (linked to through wikki) I get an 294 invalid vendor error however active sync cannot connect yet of course so is this to be expected?
I have however gotten a connection with mtty which is a step forward dunno what to do with it yet though except trying the password 0000000000000000 command but it not disabling the password. This then lead me to read for a further hour how to change it and I've got to be honest; it beat me. I have No idea what the hell its talking about. My head hurt with so much reading.
I get a no gsm pop up v briefly on loader. I so want my phone back
I have since tried CID unlocker just so i get something installed onto this brick but I either get a connection error or it telling me it can't install for some other reason. I can not set the password in mtty to 0000000000000000 so how do I do that and is this the first step to getting things sorted? "just running a rom install" is not happening I can get a USB connection in mtty and that is it. Is the fact i'm running SPL 1.09 a problem? I'm getting precious little help guys If i'm posting in the wrong place or something please let me know. I need thing thing back now. Hours are drifting by with me trying to get some head knowledge but I still need some guidance please
tcSPVm3100 said:
I have since tried CID unlocker just so i get something installed onto this brick but I either get a connection error or it telling me it can't install for some other reason. I can not set the password in mtty to 0000000000000000 so how do I do that and is this the first step to getting things sorted? "just running a rom install" is not happening I can get a USB connection in mtty and that is it. Is the fact i'm running SPL 1.09 a problem? I'm getting precious little help guys If i'm posting in the wrong place or something please let me know. I need thing thing back now. Hours are drifting by with me trying to get some head knowledge but I still need some guidance please
Click to expand...
Click to collapse
can u flashing HARD V7?,i think better u have IPL 1.04 SPL 2.10olipro first ,then try to flashing radio?
and did u try SD card.
In bootloader can anyone here connect with active sync? I can't so updating rom and radio flashes in the usual way isn't possible. Trying the hard spl again it tells me to make sure active sync is connected and as it isn't it throws back a 262 update error. 0% on the hermes and that's currently as far as I can get. I have no means with which to access the memory card.
The reason you get an invalid vendor ID is because your CID doesnt match....download a ROM which is for your device (an orange one?)...then try.
You need to read the wiki alot more before trying anything else since you are not aware of the vendor ID error...nor the fact you MUST use HardSPL.
I linked to the orange ROM from wikki and tried installing it. it was while installing THIS ROM SPV_M3100_ROMUpdate_0407.exe I got invalid vendor error.
Installing a recent DL on HARD spl v7 I get a 240 open file error that's one I haven't had before.
With all other attempts they all say they want an active sync connection.
I can not connect to the phone through active sync
so all attempts by me to flash anything to the phone using an RUU fails.

Upgrading to WM6 ATT8525 Problems

So forgive me, as I'm mostly new. I have been searching for hour for a thread, not wanting to duplicate and I cannot find this issue.
Windows XP Pro Computer
Running WM5 on the BRAND NEW phone.
Just downloaded activesync 4.5
I bought an att8525 and want to upgrade it to wm6. I found the thread with the official rom's. I figured I'd do the official before I got tricky. My problem is this, when I run the program and the phone is connected, the phone kicks off into the tricolored screen (I believe is the bootloader?) I try to run the upgrade and before the upgrade begins one screen says be sure you have an activesync connection. Well, I can't get an activesync with the bootloader screen on. So I tried running the program with the phone in bootloader AND I tried getting the phone back to the OS before continuing the installation. Neither worked.
So both come back with an error trying to connect to the phone spitting back crap about be sure the phone is still connected".
In the bootloader?? screen it says 2 things.
herm100
ipl-1.03
herm100
spl-1.11
I have had no problems with this phone before... and I very much would like windows mobile 6, and I know it works, I've seen it, I just don't know whats going on. Please, any help would be appreciated.
____________________
~Dan Allen.
A+. Net+. MCP. CCNA.
I feel your pain and had the same problems.
Bag the conventional upgrade and use the memory card method. Refer to the instructions in the wiki. It works quite well.
I had the same problem. I used this and it worked:
http://forum.xda-developers.com/showthread.php?t=317952
Where do I put the .nbh??? first time to this. Thanks.
follow the instructions here...
http://wiki.xda-developers.com/index.php?pagename=Hermes_SDCardFlashing
GReddySetGO said:
I had the same problem. I used this and it worked:
http://forum.xda-developers.com/showthread.php?t=317952
Click to expand...
Click to collapse
I just tried this method and got another wrong vendor error. Thanks though
~~Dan
Put HardSPL v 7 first (or SUPERCID will also do it)
wpbear said:
Put HardSPL v 7 first (or SUPERCID will also do it)
Click to expand...
Click to collapse
Awesome. I tried some things to SuperCID, but nothing worked as well as pof's any bootloader version 3 supercid program. Amazing.
Then loaded up the ROM, works great, thanks all.

Failed after Hard-SPL

Hi All
Been dying to upgrade my Advantage 7501 and try out some of the new ROMS and the new radio on here. Went to the sticky and spent a day browsing the forums to see what I could pick up, even went to how not to brick your device thread. However I am still having issues
First thing I did was remove the SIM and SD cards, I had just reset the device yesterday so I did not reset again. I got a hold of the AthenaWrapper program and it worked as advertised. Getting into bootloader I have:
Athe100
IPL-v2.02
Athe100
SPL-v1.20.Olipro
However, this is where I run into issues. A soft reset does nothing but give me a black screen. I can get into the hard reset screen okay but when I cancel out I get back to the black screen.
Device also does not sync up with Activesync or WMDC?
Not sure what to try next or how to get back on track
Have tried on both Vista and XP.
Anyone have any suggestions
JP
Try to flash a ROM now, starting in bootloader mode. Hold the volume slider to down and then press into the reset hole.
Chooose one (SPL 1.2) from the sticky topic in the athena WM6 section
Progress
Thanks for the reply
Went back and remembered I had to flash the radio first. So I got the 1.57 update and that went as planned. One bullet dodged. Then I went ahead and grabbed some of the ROMs from the located you mentioned and that went thru as well. So it looks like I am back in business. Appreciate it.
PS I see references to SPL 1.2 and 3.5. I also read somewhere that the AP4 upgrader containts 3.5 (http://forum.xda-developers.com/showthread.php?p=2825883). Is this just a new version of the same thing?
JP
FollowUp
Just an FYI. I got things to work but not after a few more moments.... I initially tried to update to MichyPrimas 6.1 ROM and it got to 93% complete before bombing with a comm error. That was bad! Went thru the recovery wizard but it basically toasted my model id. Nothing would work. Found a copy of mtty and that did the trick. Just so other know, you need a mac address to run in the mac1.exe program. Some people report having this on the inside of their battery cover. No luck here. I did find it at the router from a connection before I started flashing. A spot of luck there. All went well and I got my model ID back and was able to resume normallly. I flashed the Black Touch PK3 ROM with WM6 for now till I have a bit more time to go to 6.1.
Anyone else have issues with MichyPrima's 6.1 ROM like I did. Looks cool and I want to try it but not if it bombs out on me and I have to mtty my way back all the time.
Cheers
jhenel said:
Just an FYI. I got things to work but not after a few more moments.... I initially tried to update to MichyPrimas 6.1 ROM and it got to 93% complete before bombing with a comm error. That was bad! Went thru the recovery wizard but it basically toasted my model id. Nothing would work. Found a copy of mtty and that did the trick. Just so other know, you need a mac address to run in the mac1.exe program. Some people report having this on the inside of their battery cover. No luck here. I did find it at the router from a connection before I started flashing. A spot of luck there. All went well and I got my model ID back and was able to resume normallly. I flashed the Black Touch PK3 ROM with WM6 for now till I have a bit more time to go to 6.1.
Anyone else have issues with MichyPrima's 6.1 ROM like I did. Looks cool and I want to try it but not if it bombs out on me and I have to mtty my way back all the time.
Cheers
Click to expand...
Click to collapse
Check the SPL version before flashing a new rom!
MIchyPrisma 6.1 Crash / Lost Unit ID / NO MTTY Upload
hello,
just read this thread after the same happens to me... ;(
jhenel wrote :
´Just an FYI. I got things to work but not after a few more moments.... I initially tried to update to MichyPrimas 6.1 ROM and it got to 93% complete before bombing with a comm error. That was bad! Went thru the recovery wizard but it basically toasted my model id. Nothing would work. Found a copy of mtty and that did the trick. Just so other know, you need a mac address to run in the mac1.exe program. Some people report having this on the inside of their battery cover. No luck here. I did find it at the router from a connection before I started flashing. A spot of luck there. All went well and I got my model ID back and was able to resume normallly. ...´
The same hits me.. break after 93%
No kind of rom can be installed, error from the romupdate utility from ´wrong unit id´ to ´can´t use this update tool , you need a newer one´ everything, but no rom will install. all hangs after 1% , stock-roms also.
i tried mtty, everything fine until task 32,level =0
then i want to upload the produced file (mac file generated through mac1.exe,spl1.x)
it starts uploading and ends with ´Fail to synchronize with the host (1)´
any ideas `?
ipl-v2.02
spl-v1.20.olipro
nothing works, only bootloader.
i can connect with mtty, but not upload files.
no rom update works..
help....
greetings,
doktor wahnsinn
http://forum.xda-developers.com/showthread.php?t=429013
you should read this first
http://forum.xda-developers.com/showthread.php?t=429013
Make an effort to search for an answer before asking a question
jhenel said:
Just an FYI. I got things to work but not after a few more moments.... I initially tried to update to MichyPrimas 6.1 ROM and it got to 93% complete before bombing with a comm error. That was bad! Went thru the recovery wizard but it basically toasted my model id. Nothing would work. Found a copy of mtty and that did the trick. Just so other know, you need a mac address to run in the mac1.exe program. Some people report having this on the inside of their battery cover. No luck here. I did find it at the router from a connection before I started flashing. A spot of luck there. All went well and I got my model ID back and was able to resume normallly. I flashed the Black Touch PK3 ROM with WM6 for now till I have a bit more time to go to 6.1.
Anyone else have issues with MichyPrima's 6.1 ROM like I did. Looks cool and I want to try it but not if it bombs out on me and I have to mtty my way back all the time.
Cheers
Click to expand...
Click to collapse
please people, READ!!!! someone above your post just told you to flash 1.2 rom, in BIG RED LETTERS.
the AP4 is what upgrades you to SPL 3.5, then you won't have a problem with 3.5 roms
(btw good thing this reminds me to release a separate 3.5 SPL upgrader)
doktor.wahnsinn said:
hello,
i tried mtty, everything fine until task 32,level =0
then i want to upload the produced file (mac file generated through mac1.exe,spl1.x)
it starts uploading and ends with ´Fail to synchronize with the host (1)´
any ideas `?
ipl-v2.02
spl-v1.20.olipro
nothing works, only bootloader.
i can connect with mtty, but not upload files.
no rom update works..
help....
greetings,
doktor wahnsinn
Click to expand...
Click to collapse
please read my really detailed instructions a bit more carefully. I could bet you skipped the part about trying to copy all the files and mtty to C:\ or the step saying click OK for the small popup in mtty. or the warning that you need to type full filename includign the .bin file extension.
also i hope you use the version of mtty i posted
if that's not it, you can also try a different PC

Error [262] Update Error

Hey guys...sorry if this has been covered. I tried searching the forums and can't seem to find anything on it.
All of the roms seem to be plug it in, install it and BLAM, you're ready to go.
My issue is that I get a communication error everytime I try to install any roms or the HardSPL. The exact error given is "The ROM Update Utility has encountered communication errors during the update process. The program will guide you step-by-step to recover from the error so you can continue with the update."
While performing the updates, I hear the sound as if my USB disconnects, then it reconnects after it restarts into the multi-colored screen. It shows "Security disabled" at the top of the screen. It proceeds to the loading bar and just sits at 0% until it comes up with the disconnect screen.
I'm using the HTC Touch Pro running WM6.1 on the Sprint network.
Again, sorry if this has already been discussed, I just couldn't find anything on it.
rceubanks said:
Hey guys...sorry if this has been covered. I tried searching the forums and can't seem to find anything on it.
All of the roms seem to be plug it in, install it and BLAM, you're ready to go.
My issue is that I get a communication error everytime I try to install any roms or the HardSPL. The exact error given is "The ROM Update Utility has encountered communication errors during the update process. The program will guide you step-by-step to recover from the error so you can continue with the update."
While performing the updates, I hear the sound as if my USB disconnects, then it reconnects after it restarts into the multi-colored screen. It shows "Security disabled" at the top of the screen. It proceeds to the loading bar and just sits at 0% until it comes up with the disconnect screen.
I'm using the HTC Touch Pro running WM6.1 on the Sprint network.
Again, sorry if this has already been discussed, I just couldn't find anything on it.
Click to expand...
Click to collapse
Your phone's cdma. This is a gsm forum. I'm assuming that you're trying to brick your phone with the gsm hard spl and not trying to flash the proper hard spl. Stop doing that, your phone is getting pissed at you. Go to ppcgeeks or the cdma (Herman, not Raphael) forum here.
haha leave it to me to find the wrong way to do something. I appreciate your heads up Ted!
rceubanks said:
Hey guys...sorry if this has been covered. I tried searching the forums and can't seem to find anything on it.
All of the roms seem to be plug it in, install it and BLAM, you're ready to go.
My issue is that I get a communication error everytime I try to install any roms or the HardSPL. The exact error given is "The ROM Update Utility has encountered communication errors during the update process. The program will guide you step-by-step to recover from the error so you can continue with the update."
While performing the updates, I hear the sound as if my USB disconnects, then it reconnects after it restarts into the multi-colored screen. It shows "Security disabled" at the top of the screen. It proceeds to the loading bar and just sits at 0% until it comes up with the disconnect screen.
I'm using the HTC Touch Pro running WM6.1 on the Sprint network.
Again, sorry if this has already been discussed, I just couldn't find anything on it.
Click to expand...
Click to collapse
Try here: CDMA Herman
same issue on GSM phone
Hi I have the same problem on a GSM phone.
I get the updating bar on my phone- it stays stuck at 0%.
then a communications error
Thanks in Advance
What is the problem with the RUU update?
I have searched for a solution to the RUU update/upgrade problem; none so far. Apparently, it is a major issue. I am interested in upgrading my Windows CE on my Xperia 6.1 to 6.5. I must have tried over a dozen times. The update process stops at 0% and Error [262] is reported. What can we do to resolve this? Is it compatibility or scalability issue? is it a problem with the software? The fact that it is working for some . . . and not for others is a source of concern about the stability of the software and this has potential implications; or it may well have to do with the hardware limitations of the PDA. Any ideas of a workaround?
You might try the Experia forum. You also might want to try Experia Roms.
I used to experience this issue as well. I simply go into communications and hit the USB to PC connection. Then remove the advanced functionality check. This has resolved many of the communication errors when playing with ROMS. This has been true with both GSM and CDMA devices.
I can confirm the issue. I have a 1st day release Fuze and flashed HardSPL no problem and have been making my roms ever since. But my cousin just got his new AT&T Fuze through his company and it refuses to HardSPL.
I went through several versions of the HardSPL and tried installing new drivers for the phone while in bootmode... all with no luck.
When connected through Activesync or Mobile Center, running the HardSPL brings up a confirmation windows on the phone, allowing reboots the device. It gets stuck at the black screen and times out. I've tried manually putting the phone in bootmode and trying it, but never gets past 0%.
I wonder if newer model TouchPro's are coming out with a revised bootloader?
Dunno if i can link to another forum. If not, appolgize and Admins remove the link than please.
For the 262 error, look here:
http://www.4winmobile.com/forums/windows-mobile-faq/13329-ruu-errors.html
player911 said:
I can confirm the issue. I have a 1st day release Fuze and flashed HardSPL no problem and have been making my roms ever since. But my cousin just got his new AT&T Fuze through his company and it refuses to HardSPL.
I went through several versions of the HardSPL and tried installing new drivers for the phone while in bootmode... all with no luck.
When connected through Activesync or Mobile Center, running the HardSPL brings up a confirmation windows on the phone, allowing reboots the device. It gets stuck at the black screen and times out. I've tried manually putting the phone in bootmode and trying it, but never gets past 0%.
I wonder if newer model TouchPro's are coming out with a revised bootloader?
Click to expand...
Click to collapse
Yes they are coming with a new bootloader. I just got my phone replaced from ATT and the new one came with 1.95 version while originals were 1.90. There is no HARD-SPL out for 1.95.
The way to do it now is to flash an old original AT&T rom with the 1.90 bootloader (since it's original, it won't require HardSPL). Then go ahead and everything should work as described in this forum/wiki.
Interseting. Sounds like a winner. Next time he comes around I'll try this.
Any idea where I can get a AT&T older rom that has the 1.90 HardSLP on it? I am having the same issue with the Error 262 update error.
Thanks
smicale said:
Any idea where I can get a AT&T older rom that has the 1.90 HardSLP on it? I am having the same issue with the Error 262 update error.
Thanks
Click to expand...
Click to collapse
You should probably go to your ATT store and tell them you'd like to get the official Hard SPL update.
I am really struggling with this. Do I have to the FLASH HardSPL or can I just go straight to the flashing my preferred ROM. I can not get get the FLASH HardSPL to work because of this Error 262. Please someone tell me where I am going wrong with this!!!! I am bout to pull my last hair out!
smicale said:
I am really struggling with this. Do I have to the FLASH HardSPL or can I just go straight to the flashing my preferred ROM. I can not get get the FLASH HardSPL to work because of this Error 262. Please someone tell me where I am going wrong with this!!!! I am bout to pull my last hair out!
Click to expand...
Click to collapse
If u want to use not the official rom made for ur provider and phone, hardspl is the only way. Any custom rom needs hardspl. Otherwise ur phone will not accept the rom.
But look here http://forum.xda-developers.com/showthread.php?t=410150
and flash the stock 1.90 SPL first, then u are ready for hardspl.
Description how to do stock spl is in this thread. Its normally meant for going back to stock for repair, but it should also solve ur issue.
NOT SHURE BECAUSE IN THE CDMA SECTION, IS UR PHONE CDMA OR GSM. MY SOLUTIUON IS FOR GSM !!!!!!
U SHOULD CHANGE THE POSTING SECTION IF ITS GSM !!!!!
Try doing the HardSPL in a Windows XP machine (needs .NET Framework 2.0 and ActiveSync). Goodluck.
i had the same problem as you and i maybe have a solution for you
go to your usb settings and look if you have a check box saying something about advanced networking. if it is indeed checked uncheck it and your problem will be gone hopefully
i did it on my telus touch pro and i am now able to upgrade my phone to winmo 6.5

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