I am not quite sure as to the variation of included accessories from carrier to carrier but this is a question to at least the Tilt 2 owners and anyone else who's Touch Pro 2 came with that handy charger which has on one end a small block housinga flip up wall plug and on the other a female USB connection, this came with an USB to mini USB cable. The reason I ask is that after purchasing mine in February the mini end to the cable has completely come apart. It actually started within weeks of getting the phone. When I saw what was happening I wrapped it with some splice tape thinking it would be fine, but nope. The end fell out the other day and I was shocked to find that the small metal end was seated into the decidedly softer plastic plug in no more than maybe 1/32". How is something that is the junction for a lot of force anytime one moves the phone supposed to last with this kind of construction. AT&T says they warranty everything in the box? Nope. They will give you a wall charger that they retail for $29 as opposed to sending you the cable which retails for $10 less. My suspicion is that they are well aware of the fragile nature of this cable and so would rather you have something less likely to need replacement, at least while one is still under warranty. So I was curious if others have experienced this and if so, what did you do? Is there something to replace it with that is built better? OEM or not, I would love to know. I won't even go into what HTC said, but lets just say they are of a split mind on what to do.
I don't understand when you say that part is under a lot of force. I just don't see this with normal use.
Cords in general are not known for being durable, and prone to failure. But I agree that failure after 3 months is ridiculous. I've had mine since October, and it works fine. I also have the original cable for the old Tilt, which is 2-1/2 years old now, and well as the old charger (cord is not detachable). Admittedly, I probably don't use the newer USB cable as much as others, since I have these old accessories, which are still used with my Tilt2.
It sounds like ATT is willing to give you a new charger (with non-detachable cable), but not a new cable? That does seem odd. If you need a new cord, get one from Amazon or similar, it cost about $3.50 shipped.
http://www.amazon.com/HTC-Cable-Shadow-Diamond-myTouch/dp/B002CZQ2IK/ref=sr_1_1?ie=UTF8&s=wireless&qid=1274720016&sr=8-1
im in the same boat as OP. Althought his seems to have lasted longer, LOL. Mine started to pull away from the usb b type end after the second week of having the device. Lucky for me i had some electrical tape and as soon as i noticed it i wraped it up good. I also have pleanty of usb to usb b cords laying arround seeing as i own a ps3 also. If you have any you can just use them they fit quite well and work fine.
redpoint73 said:
I don't understand when you say that part is under a lot of force. I just don't see this with normal use.
Cords in general are not known for being durable, and prone to failure. But I agree that failure after 3 months is ridiculous. I've had mine since October, and it works fine. I also have the original cable for the old Tilt, which is 2-1/2 years old now, and well as the old charger (cord is not detachable). Admittedly, I probably don't use the newer USB cable as much as others, since I have these old accessories, which are still used with my Tilt2.
It sounds like ATT is willing to give you a new charger (with non-detachable cable), but not a new cable? That does seem odd. If you need a new cord, get one from Amazon or similar, it cost about $3.50 shipped.
http://www.amazon.com/HTC-Cable-Shadow-Diamond-myTouch/dp/B002CZQ2IK/ref=sr_1_1?ie=UTF8&s=wireless&qid=1274720016&sr=8-1
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Click to collapse
What I mean by force is imagine that point where the mini usb meets the phone as a lever point. So when the phone moves at all, you go to pick it up you bump it,what have you, that is where all of the stress forces will be at play. Considering that point is just a tiny piece of metal and plastic that is only inset about 1/32" what can you expect. The new versions have been redesigned, si I am sure they know. I am also pretty sure this is why neither HTC nor AT&T will carry them in their warranty department. In fact, AT& T doesn't deal with Tilt 2's at all at their service centers. Funny that HTC passed Apple in sales this quarter but might have forgotten Apples hard learned lesson that they received when it was realized that the iPod's battery could not be replaced. The Phones are great, the accessories they by from someone else ordinarily so they are hit and miss
And yeah 1 L0v3 my HtC, I just learned that any mini USB will do. I thought that the ends were proprietary and so the would be hard to find but the different shape fits afterall which is what I am using now.
I have never used mine. I've used my old Motorola charger from day one.
nerv666999 said:
What I mean by force is imagine that point where the mini usb meets the phone as a lever point. So when the phone moves at all, you go to pick it up you bump it,what have you, that is where all of the stress forces will be at play.
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Click to collapse
Yep, that's what I figured you meant. Just doesn't seem like much force to me at all. Sure, cables have a stress point right at the plug, and that is where almost all cables go bad eventually. But if your device is just sitting there, plugged in, I don't see how much stress is being applied to it, even if you bump it.
redpoint73 said:
Yep, that's what I figured you meant. Just doesn't seem like much force to me at all. Sure, cables have a stress point right at the plug, and that is where almost all cables go bad eventually. But if your device is just sitting there, plugged in, I don't see how much stress is being applied to it, even if you bump it.
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I empathize with the OP. I have thrown away a number of older cables due to short circuits at that junction. It no so bad, unless it shorts out during a flash... :eek At any rate, I now wiggle them before initiating a flash. I also bought new cables with the HTC connector and no longer use mini usb.
I have a number of 'antique' cables and chargers from my 6800 days and a number of newer ones. All are working just fine.
Related
so i'm looking into buying another usb wire, being that i have my main wall charger+wire plugged into the wall next to my bed where it charges while i sleep. but my computer is somewhat under my desk and a hassle to get to all the time, so was wanting to have one always plugged into both for less swapping around all the time and also being able to charge while im at the computer if i'm getting a little low.
the only thing i could find that might be right is
http://www.amazon.com/Original-HTC-Wildfire-Supersonic-Incredible/dp/B004T0GHOU/ref=pd_sim_e_3
but i don't see the 3d as part of the compatible devices. more than likely i'm sure it uses the same wire as these phones but i thought i'd ask here and be better safe than sorry.
also, would this wire be exactly the same as the official one? it's kinda cheap, would rather spend a few more bucks to guarantee that i'm getting an official one because ive heard a few stories of bad wires causing grounding issues and botched data syncs and whatnot.
any input is greatly appreciated, thanks in advance.
I got a charger and cable for 2.80. Search micro usb and you will have much better results.
Can s-off come out and play? You run but you can't hide
anyone else have any specific experience buying an official htc micro usb wire?
http://www.amazon.com/Original-HTC-...GHOU/ref=sr_1_1?ie=UTF8&qid=1310562160&sr=8-1
http://www.amazon.com/SPH-D700-Capt...P8IY/ref=sr_1_2?ie=UTF8&qid=1310562160&sr=8-2
Or I can sell you a brand new set for $15.
This is your chance to get a BETTER USB CABLE so do it. The cables sold by BB and Motorola are better quality and much less likely to kink, etc.
FWIW I've been using a few 6 foot cables from Monoprice with no issues. I used them to charge my old busted Palm Pre, and continue to use them on my 4G and now my 3D. My wife also uses them to charge her Shift... The cables are well over 2 years old and have yet to let me down
I duno if the Evo3D has redesigned cable, but there was report the OG EVO HTC cable have a tendency to short out and may melt/burn
http://www.goodandevo.net/2011/04/h...amage-your-computer-burn-your-house-down.html
There is no reason to pay for an "official" cable. You can get better quality cables for less. Monoprice.com is the perfect example of cheap high quality cables. The main thing you need to worry about is the AC adapter not the cable.
I've ordered the cables with ferrite cores off of Monoprice. In each one, the prongs that hold the cable to the phone will eventually sink in and the cable will no longer stick. Monoprice was really good about the issue and gave me a refund (and i didn't even have to return them). The blackberry ones on Amazon have been really good.
I really like the right angle micro USB cables from ezeStand dot com. They are cheap, durable, and work perfectly. I just ordered the bigger stand (old one only works in portrait) and a few extra cables. Going to sugru one of the cables right to the stand to turn it into a one step nighttime dock.
The one that came with my evo 4g is a piece of junk, dosent make a solid connection, i would go to monoprice like mentioned and get some of the 6 foots there and call it a day.
I too will highly recommend monoprice.com
Though one caveat; do NOT use the 10' microUSB cable. Due to the voltages being so low (4.7 if memory serves) the 10' is too long for the full amount of it to go through the long cable. It ends up being like 3.8 (I honestly am pulling this from thin air as I don't feel like looking up the thread even though I have posted in it) and it takes either a long time to charge or as in my case; would not charge while I was using 4G or Wifi.
The 3' cable is PERFECT for a laptop user who has limited space or wants to tether; I have owned them since micro USB was found on my first phone and both of them have been through commercial and industrial settings as well being thrown in a backpack countless times.
The 6' cable is ideal for desktops or as an extra charging cable if purchased with the AC to USB adapters (the white ones work perfect) and have also been using those for at least a year.
Being the type of geek I am, I am VERY anal about the quality of anything technological I purchase because I want the best that is available to me. I am 100% sure there are others just like me here. There is not a single bad thing I can say about monoprice.com , the quality of their cables, their customer service, or their prices.
Yes, some items do cost more than I think they should but I would imagine it is because of the amount of man-hours put into researching what will and will not work. I can always find items that monoprice does not carry (MHL adapters currently) but if enough people send them emails asking for it, they will add it to their stock.
I just hope (pray is more like it) that Asus made the stupid USB proprietary charging cable longer than the ridiculously short one with the original Transformer. The goofy thing was like 3 feet long, could barely reach a tabletop or desktop from a wall outlet. And for anyone just getting a TF for the first time, note that you need USB 3.0 spec extension cables to extend the charging/sync cable that ships with the Transformer Prime; 2.0 would not charge since the pin-outs are different. My cheat? I uses a regular ac extension cord, and plugged the charging inverter (transformer?) into the regular ac extension cord, that way I could extend it as long as I liked, with no concern about leakage, signal loss etc...
Oh yeah! One BIG THING: I hope that the Prime does not have the quirk where the power supply, when oriented "right side up" (plugged in with the ASUS logo readable) has a grounding issue like the Transformer TF101 did. Anyone who had one might know what I mean. If you lightly touched the metallic sections when charging with the cable oriented one way, the thing had an electric "Buzz" running through it, like a fine vibration. Not dangerous to people, I would think, but when first noticed it I was seriously concerned. I did a bunch of research on it, and basically, if you flipped the charger around in outlet, it went away. All they had to do was make one blade of the plug wider, but perhaps grounding is different in some markets, so they weren't able to do that.
They had several revisions for it, but never fixed it, as far as I know, and I had one of the last serial numbers.
All I know is you take a reasonable durable electronic device, but one where there is no "Frame" or "Chassis" because they wanted it to be ultra slim, and what they do is solder components onto a board that IS the chassis. That, along with a nice strong piece of Corning Gorilla Glass, and you have a reasonably rigid, strong, yet extremely thin device. I think they outright stole the process from Apple's Mac Book Air, and did it first with the Zen Book (Another device I am lusting after, but a bit short on the cashola to be grabbing anytime soon, LOL!)
My concern, if you want to call it that, is that improperly grounding a "durable" but in other ways "sensitive" grouping of electronic components, so much so that the user can literally feel the stray voltage, can not be all that good for the components. I mean, it's not exactly ZAPPING you when you touch it,but it feels downright creepy.. and I do not like it. I think, f my new Asus does this as badly as my old one, I may give them a heard time about it. But I will not be shipping my unit in for inspection - No freaking way. If they want to reproduce it, they can just grab one of their own and work on it. Just don't stand in a puddle during testing, okay guys?
SmartAs$Phone said:
I just hope (pray is more like it) that Asus made the stupid USB proprietary charging cable longer than the ridiculously short one with the original Transformer. The goofy thing was like 3 feet long, could barely reach a tabletop or desktop from a wall outlet. And for anyone just getting a TF for the first time, note that you need USB 3.0 spec extension cables to extend the charging/sync cable that ships with the Transformer Prime; 2.0 would not charge since the pin-outs are different. My cheat? I uses a regular ac extension cord, and plugged the charging inverter (transformer?) into the regular ac extension cord, that way I could extend it as long as I liked, with no concern about leakage, signal loss etc...
Oh yeah! One BIG THING: I hope that the Prime does not have the quirk where the power supply, when oriented "right side up" (plugged in with the ASUS logo readable) has a grounding issue like the Transformer TF101 did. Anyone who had one might know what I mean. If you lightly touched the metallic sections when charging with the cable oriented one way, the thing had an electric "Buzz" running through it, like a fine vibration. Not dangerous to people, I would think, but when first noticed it I was seriously concerned. I did a bunch of research on it, and basically, if you flipped the charger around in outlet, it went away. All they had to do was make one blade of the plug wider, but perhaps grounding is different in some markets, so they weren't able to do that.
They had several revisions for it, but never fixed it, as far as I know, and I had one of the last serial numbers.
All I know is you take a reasonable durable electronic device, but one where there is no "Frame" or "Chassis" because they wanted it to be ultra slim, and what they do is solder components onto a board that IS the chassis. That, along with a nice strong piece of Corning Gorilla Glass, and you have a reasonably rigid, strong, yet extremely thin device. I think they outright stole the process from Apple's Mac Book Air, and did it first with the Zen Book (Another device I am lusting after, but a bit short on the cashola to be grabbing anytime soon, LOL!)
My concern, if you want to call it that, is that improperly grounding a "durable" but in other ways "sensitive" grouping of electronic components, so much so that the user can literally feel the stray voltage, can not be all that good for the components. I mean, it's not exactly ZAPPING you when you touch it,but it feels downright creepy.. and I do not like it. I think, f my new Asus does this as badly as my old one, I may give them a heard time about it. But I will not be shipping my unit in for inspection - No freaking way. If they want to reproduce it, they can just grab one of their own and work on it. Just don't stand in a puddle during testing, okay guys?
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Click to collapse
you''d think with the new product...with the safety of ground vs hot....they would have fixed it ..but NOOOO....i felt this "vibration thingy" last night and thought something was wrong. I know i have dirty power in my house...and it doesnt do it while plugged into the USB of my computer....
Glad to see this was an earlier issue and although i thought i moved to different sockets in the house..i cant honestly say i truly "tested" flipping the plug around. i'll try that when i get home.
ps. it's retarded that the only way to charge is via the plug. 12v. really? oh and charging my tablet yesterday after picking it up and opening at work revealed a dead tablet...the plug was super hot after charging for about 4 hours...
SmartAs$Phone said:
I just hope (pray is more like it) that Asus made the stupid USB proprietary charging cable longer than the ridiculously short one with the original Transformer. The goofy thing was like 3 feet long, could barely reach a tabletop or desktop from a wall outlet. And for anyone just getting a TF for the first time, note that you need USB 3.0 spec extension cables to extend the charging/sync cable that ships with the Transformer Prime; 2.0 would not charge since the pin-outs are different. My cheat? I uses a regular ac extension cord, and plugged the charging inverter (transformer?) into the regular ac extension cord, that way I could extend it as long as I liked, with no concern about leakage, signal loss etc...
Oh yeah! One BIG THING: I hope that the Prime does not have the quirk where the power supply, when oriented "right side up" (plugged in with the ASUS logo readable) has a grounding issue like the Transformer TF101 did. Anyone who had one might know what I mean. If you lightly touched the metallic sections when charging with the cable oriented one way, the thing had an electric "Buzz" running through it, like a fine vibration. Not dangerous to people, I would think, but when first noticed it I was seriously concerned. I did a bunch of research on it, and basically, if you flipped the charger around in outlet, it went away. All they had to do was make one blade of the plug wider, but perhaps grounding is different in some markets, so they weren't able to do that.
They had several revisions for it, but never fixed it, as far as I know, and I had one of the last serial numbers.
All I know is you take a reasonable durable electronic device, but one where there is no "Frame" or "Chassis" because they wanted it to be ultra slim, and what they do is solder components onto a board that IS the chassis. That, along with a nice strong piece of Corning Gorilla Glass, and you have a reasonably rigid, strong, yet extremely thin device. I think they outright stole the process from Apple's Mac Book Air, and did it first with the Zen Book (Another device I am lusting after, but a bit short on the cashola to be grabbing anytime soon, LOL!)
My concern, if you want to call it that, is that improperly grounding a "durable" but in other ways "sensitive" grouping of electronic components, so much so that the user can literally feel the stray voltage, can not be all that good for the components. I mean, it's not exactly ZAPPING you when you touch it,but it feels downright creepy.. and I do not like it. I think, f my new Asus does this as badly as my old one, I may give them a heard time about it. But I will not be shipping my unit in for inspection - No freaking way. If they want to reproduce it, they can just grab one of their own and work on it. Just don't stand in a puddle during testing, okay guys?
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Click to collapse
I also have this with my HP laptop, which also has an aluminium shell. I think that is normal.
EDIT: My Desire Z (G2) also had this, pretty sure that is normal.
The Prime "buzz"
Mine definitely has the grounding issue / buzz. Inverting the plug alleviates the problem but you'd think design measures could be taken to eliminate the problem.
the tf201 charger is unchanged from the tf101. the replacement/spare asus sells is a single part # for both.
Already dead. Wont charge the Prime. I called them, that was a real treat - I was on the line for 35 minutes as he researched the "issue" and we worked out the details I have 2 Prime's in the family, tested them back and fourth and 1 is dead - cable is fine, the little black power supply box is toast.
Now I get the joy of sending it back, on my dime For a product of this size, and this value, is it worth it for them to spend 35 minutes on the phone, me send it back, them check it, send me one back... for a $5 piece. Jeeezz just send me one already as it is going to cost $100 in man power to deal with the stupid thing. And the hoops i had to go through to try to prove this power supply was tied to my on record Prime, it was a joke. Total Joke and now we will be out of the power supply for maybe 10 days or more & she is leaving town in a few days. Plus, you get the joy of them sending you an RMA email that is like 3 pages long and looks like it was formatted by a 5th grader. Ugh.
Lock-N-Load said:
Already dead. Wont charge the Prime. I called them, that was a real treat - I was on the line for 35 minutes as he researched the "issue" and we worked out the details I have 2 Prime's in the family, tested them back and fourth and 1 is dead - cable is fine, the little black power supply box is toast.
Now I get the joy of sending it back, on my dime For a product of this size, and this value, is it worth it for them to spend 35 minutes on the phone, me send it back, them check it, send me one back... for a $5 piece. Jeeezz just send me one already as it is going to cost $100 in man power to deal with the stupid thing. And the hoops i had to go through to try to prove this power supply was tied to my on record Prime, it was a joke. Total Joke and now we will be out of the power supply for maybe 10 days or more & she is leaving town in a few days. Plus, you get the joy of them sending you an RMA email that is like 3 pages long and looks like it was formatted by a 5th grader. Ugh.
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Click to collapse
This is the first post where someone is complaining that I actually felt like you had a real complaint against the company. That is outrageous. You have more patience than I do. I would have just bought a new one and said screw it. Sorry for your troubles, though. Do you like your Prime otherwise? Mine will be here Monday and am hoping I have no issues.
EDIT: I say only post. That's an exaggeration. This is one of very few posts that I've read where I actually feel sorry for you. Too many on here are just whiners. Granted, this is just a vent post, but I think it's rather warranted in my opinion.
Lock-N-Load said:
Already dead. Wont charge the Prime. I called them, that was a real treat - I was on the line for 35 minutes as he researched the "issue" and we worked out the details I have 2 Prime's in the family, tested them back and fourth and 1 is dead - cable is fine, the little black power supply box is toast.
Now I get the joy of sending it back, on my dime For a product of this size, and this value, is it worth it for them to spend 35 minutes on the phone, me send it back, them check it, send me one back... for a $5 piece. Jeeezz just send me one already as it is going to cost $100 in man power to deal with the stupid thing. And the hoops i had to go through to try to prove this power supply was tied to my on record Prime, it was a joke. Total Joke and now we will be out of the power supply for maybe 10 days or more & she is leaving town in a few days. Plus, you get the joy of them sending you an RMA email that is like 3 pages long and looks like it was formatted by a 5th grader. Ugh.
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Click to collapse
My first transformer had a bad power adapter, I had to go purchase another one from staples. This one that came with the prime is exact same thing, except the removing prongs aren't foldable and the cable is longer. Also my previous adapter chipped in an area...it's pretty fragile.
Dang, that sux. Better take off overclock and put it in Power/battery savings mode
Lock-N-Load said:
Already dead. Wont charge the Prime. I called them, that was a real treat - I was on the line for 35 minutes as he researched the "issue" and we worked out the details I have 2 Prime's in the family, tested them back and fourth and 1 is dead - cable is fine, the little black power supply box is toast.
Now I get the joy of sending it back, on my dime For a product of this size, and this value, is it worth it for them to spend 35 minutes on the phone, me send it back, them check it, send me one back... for a $5 piece. Jeeezz just send me one already as it is going to cost $100 in man power to deal with the stupid thing. And the hoops i had to go through to try to prove this power supply was tied to my on record Prime, it was a joke. Total Joke and now we will be out of the power supply for maybe 10 days or more & she is leaving town in a few days. Plus, you get the joy of them sending you an RMA email that is like 3 pages long and looks like it was formatted by a 5th grader. Ugh.
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Since it's a usb plug adapter, can you use another usb plug from another device? I know I can switch plugs between my HTC, Sony Ericsson, and Motorola phones with the same usb plug adapter.
That does suck. Have you tried the freezer trick? Put it in a ziploc then put it in the freezer for like 15 minutes.
My charger "died" within like a week, but the freezer trick fixed it and its been going fine since then. After being in the freezer the thin plastic piece that has the actual prongs in it was displaced a few mm from the larger plastic piece, so I just pushed it back into place and it worked.
Worth a shot before sending it in if you haven't already
BongoBong said:
That does suck. Have you tried the freezer trick? Put it in a ziploc then put it in the freezer for like 15 minutes.
My charger "died" within like a week, but the freezer trick fixed it and its been going fine since then. After being in the freezer the thin plastic piece that has the actual prongs in it was displaced a few mm from the larger plastic piece, so I just pushed it back into place and it worked.
Worth a shot before sending it in if you haven't already
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Oh yeah, +1 for this. I've heard this works because of the temp lock on the charger. Sometimes it gets stuck and won't let it charge anymore. Good find. Someone give this man a thanks because I'm all out because of all of the ICS goodness going on in the Rezound forums lol
hairdewx said:
Since it's a usb plug adapter, can you use another usb plug from another device? I know I can switch plugs between my HTC, Sony Ericsson, and Motorola phones with the same usb plug adapter.
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IIRC the prime has some abnormal voltage requirements so your mileage may vary there.
tdrussell said:
IIRC the prime has some abnormal voltage requirements so your mileage may vary there.
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Click to collapse
I don't think another adapter works. The transformer use to be able to charge via usb on the computer, but it took about 24 hours to fully charge from a computer usb port. The prime doesn't seem to charge at all, when I plug it in, it doesn't say "charging".
hairdewx said:
Since it's a usb plug adapter, can you use another usb plug from another device? I know I can switch plugs between my HTC, Sony Ericsson, and Motorola phones with the same usb plug adapter.
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Nope... I tried one from an iPod, a Griffin, and a generic one. None would work. They do specifically mention in their manual only use "their" charger.. I dont care about stuff like that but turns out, the 3 I tried would not work
BongoBong said:
That does suck. Have you tried the freezer trick? Put it in a ziploc then put it in the freezer for like 15 minutes.
My charger "died" within like a week, but the freezer trick fixed it and its been going fine since then. After being in the freezer the thin plastic piece that has the actual prongs in it was displaced a few mm from the larger plastic piece, so I just pushed it back into place and it worked.
Worth a shot before sending it in if you haven't already
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Click to collapse
Gonna pass and here is why.. surely in that power supply is a motherboard or solder and if you freeze it and then heat it (as powers runs through) you can create fine hair cracks in the solder. So, it seems totally illogical to me.
Interesting, So which type or cable and power adapter should we buy for the prime if needed? we cannot use some "generic" kind?
I would just go ham on the tech support and make them send me one for free.
Sent from my Galaxy S2
I hammered the **** out of them about it just because they took so damn long for such a petty thing & how cheap the piece is and absurd amount of time and effort it will take, they weren't having it.
They and I all have bigger fish to fry, but I was just so annoyed by the interaction and amount of effort I now have to expend.
Awe man that sucks. What you need to do its call and act super crazy. Like change up your accent in between sentences, talk loud and then really soft. Yell at them and then pretend to cry and apologize for yelling. That usually makes em feel really bad and sorry for me and then they are like ok, we will make an exception.
Make sure you talking to high level support though, lower level ppl have no authority. Ask then what level they are and ask to be escalated. Be really nice to them too.
This actually works btw. Have gotten a hp laptop battery replaced after it was out of warranty, a early phone upgrade for my friend on att, and also a free slingbox dvr from dish.
Sent from my Galaxy S2
ravizzle said:
Awe man that sucks. What you need to do its call and act super crazy. Like change up your accent in between sentences, talk loud and then really soft. Yell at them and then pretend to cry and apologize for yelling. That usually makes em feel really bad and sorry for me and then they are like ok, we will make an exception.
Make sure you talking to high level support though, lower level ppl have no authority. Ask then what level they are and ask to be escalated. Be really nice to them too.
This actually works btw. Have gotten a hp laptop battery replaced after it was out of warranty, a early phone upgrade for my friend on att, and also a free slingbox dvr from dish.
Sent from my Galaxy S2
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BWaaa ha ha LOL this is the trick I plan to use the next time I have to attend Jury Duty
I think the reason the others won't work is a lot of those smaller chargers for phones and things are 5 volt and the prime wants a 12 or 15 volt or something. At least I thought that's what the prime charger had listed in it's specs.
I suppose if radio shack had a generic wall usb charger listed higher it should work. The Prime/TF101 chargers are like $30...
Why do you have to pay for shipping?
There is something I don't understand here. Why do you have to pay to ship the unit to Asus if you didn't break it? I'd understand you'd have to pay to get it back if they discover that it broke because of you but why do you have to pay to get a warranty repair?
Lock-N-Load said:
Gonna pass and here is why.. surely in that power supply is a motherboard or solder and if you freeze it and then heat it (as powers runs through) you can create fine hair cracks in the solder. So, it seems totally illogical to me.
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Click to collapse
Are you worried about a catastrophic failure if your hypothetical situation occurs? Also considering it "freezing" is a bit off since you can't freeze a solid, you are simply cooling it.
Considering there are plenty of electronics that work outside in the winter without problems to their soldering as far as I am aware, I would think cooling your adapter shouldn't be a huge risk.
My USB Charger died as well... In fact It worked only 1 time !
I received my TF201 Wednesday (jan 18th) and the usb charger worked like a charm the first time. I played with the TF201 until the battery was at 1% and I plugged it on the charger then... nothing (no orange lights and no charging icons on the screen). I submit a RMA for this (and for the light bleeds, I'm so lucky).
Now I have to charge my TF201 with regular usb charger but It only charges the TF201 if it is turned off and it takes FOREVER to charge (after 12h of charging = 72%).
I wonder if it would charge faster if I plug on my computer (I got usb3 ports)...
Just a little jab at our S3 owning friends..http://www.theinquirer.net/inquirer/news/2186006/samsung-galaxy-s3-handset-catches
mmm I wonder if Apple is already preparing another lawsuit against Samsung. After all they came first with their exploding iPhones!!
The link is broken but we all already know the article...
I'm 99% sure that this isn't samsung's fault but instead the user's. Also, the HTC One X has done this before.
See, all the of the damage was near the usb port. If a cheap charging cable shorts, this can happen easily. I know it said he never had USB plugged in, but he wouldn't get a refund if he said he was using a cheap charging cable so he probably lied. Also, why would the USB port randomly blow up and not the battery? It would be impossible for the USB port to blow up without a shorted/malfunctional charging cable inserted.
Maybe he really did have no charging cable in, if that's the case, it's a manufacturing defect.
If you're making hundreds of thousands of phones, you can expect one or two to be defective like that. And since this has happened with almost every phone (even our 3D's), you can't bash one manufacturer for it.
yousefak said:
The link is broken but we all already know the article...
I'm 99% sure that this isn't samsung's fault but instead the user's. Also, the HTC One X has done this before.
See, all the of the damage was near the usb port. If a cheap charging cable shorts, this can happen easily. I know it said he never had USB plugged in, but he wouldn't get a refund if he said he was using a cheap charging cable so he probably lied. Also, why would the USB port randomly blow up and not the battery? It would be impossible for the USB port to blow up without a shorted/malfunctional charging cable inserted.
Maybe he really did have no charging cable in, if that's the case, it's a manufacturing defect.
If you're making hundreds of thousands of phones, you can expect one or two to be defective like that. And since this has happened with almost every phone (even our 3D's), you can't bash one manufacturer for it.
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I'm much more inclined to believe this. The damage is too concentrated and nowhere near where I'd expect it to be if it was actually a heat problem. I'm glad Samsung rushed to shut him up to prevent any sort of media backlash, but I really, really don't believe that he had nothing to do with what happened.
Maybe not intentionally, at least.
No matter who the manufacturer is I could just imagine the shock of seeing an article like this and the mad rush of trying to cover it up or quickly put a different spin on the whole event especially this early in a release. I'm sure there is a whole lot of finger pointing going on. I know it's only one phone but if we see some more....
If he had it in an in-car holster (as stated) im pretty sure he had it plugged into the charger (using nav or something) so it prolly was a faulty charger. A USB port doesn't explode without anything plugged into it. Only the battery can explode which obviously that's not the case. My question is why would u spend money on the lastest phone and then shortchange urself buying a cheap Chinese car charger?
Before I begin, if there is already a thread outlining this particular problem, I apologize in advance.
Yesterday my Truesmart was in the charging cradle sitting on my desk, not realizing it, I accidentally opened a draw which pulled on the USB cable, dragging my Truesmart off of the desk and onto the floor. My truesmart fell about 2 feet and is fine, but the charging cradle will no longer charge it. I would assume that something broke in the cradle when it fell, which justifies the pathetic quality of it, although there is no visual damage on the cradle and when shaken nothing rattles around inside of the cradle.
My question is what should I do now? I am almost certain that it is the cradle that is the problem and not the Truesmart or the USB as the watch will still turn on and the USB will charge other devices. I have tried different power sources and different USBs and I only have one cradle. Is there anything I should troubleshoot in order to try and get the cradle working? Or is is possible that the problem is with the watch?
Any assistance would be greatly appreciated.
The spring contacts in the cradle may have gotten smushed in a bit by the impact. Try prying them up gently with like a needle.
Otherwise, the solders connecting the microUSB connector inside the cradle might have failed. They have been reported to be of poor quality on another owner's cradle with cold solders. Try resoldering them if probing them shows them not good connections anymore.
Thirdly, maybe your USB cable itself was damaged in the drop. Test it too.
Sent from my Nexus 5 using Tapatalk
I tried what you suggested with the needle and it didn't make any difference, they seem to be at the right position anyway.
I have a feeling it might be the solders, as it is possible that the sudden shock of the microUSB inside of the port caused something to break. Unfortunately I do not have any knowledge of soldering nor the equipment to do it. I wouldn't know how to open up the cradle without breaking it anyway.
I already tested the USB cable, it charges anything else, and I have tried other USBs with the Truesmart to make sure that it is infact the cradle.
I have sent Magan (may or may not have spelt her name right) two emails and have received no response.
Asking omate for another cradle is useless. Omate is focusing on shipping units not cradles. I know this because my cradle stopped working also. The solder on the female USB plug had failed. I took it into a local electronic repair shop and they resoldered a new plug on. They also asked me what doll or store I pitched the charger at.
I've been thinking of replacing the spring contacts with actual pogo pins. It's silly that the charger doesn't utilize them to begin with.
Sent from my GT-N5110 using Tapatalk
rhineymac said:
Asking omate for another cradle is useless. Omate is focusing on shipping units not cradles. I know this because my cradle stopped working also. The solder on the female USB plug had failed. I took it into a local electronic repair shop and they resoldered a new plug on. They also asked me what doll or store I pitched the charger at.
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I am aware but I figured it was worth a shot since my order was missing a keychain that I was told would ship "soon".
I might look into taking it into a shop, how much did it cost you to do that? And I didn't understand your last sentence.
He mistyped "dollar store".
Apparently they have such cheap budget shops up in Canada too. I get my colored USB cables from them, they say, " Made in China" on them and generally last a couple of weeks.
Sent from my Nexus 5 using Tapatalk
Have you had the back of the watch off? If so loosen all 4 screws then tighten the 2 where the charge pins are first - then tighten the other end, where the buttons and camera is, last. I had an issue where the watch would not charge after reinstalling the back. I think the internal contact pins barley contact the flexible plastic copper pads. I originally crisscrossed tightened the screws and it wouldn't charge. If I have to install the back cover again I will most likely add a thin layer of something underneath the cable pad to help close the gap and provide a more solid contact for the internal pins. I could visibly see where there was maybe 2 out of the 4 pins making adequate contact.
Oops yes I ment dollar store. It didn't cost me much. $10 but the guy told me that it wouldn't last long, which it didn't, it stopped charging my ts today. He told me that its cheap, pure and simple. I was suppose to receive a spare that I paid for. When I asked about it I was told they won't ship it until after all KS and preorders were shipped. Omates way of telling me that I'm SOL
rhineymac said:
Oops yes I ment dollar store. It didn't cost me much. $10 but the guy told me that it wouldn't last long, which it didn't, it stopped charging my ts today. He told me that its cheap, pure and simple. I was suppose to receive a spare that I paid for. When I asked about it I was told they won't ship it until after all KS and preorders were shipped. Omates way of telling me that I'm SOL
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I realized you meant dollar store shortly after posting lol, unfortunately I have even seen nicer chargers at the dollar store. $10 isn't bad but I guess at that price it makes sense to get a new charger if possible. I love how I am fortunate to have a semi-working watch but can't even use it because I don't have a working charger. Thanks for all of your help Omate -.-
SkyHawkTech said:
Have you had the back of the watch off? If so loosen all 4 screws then tighten the 2 where the charge pins are first - then tighten the other end, where the buttons and camera is, last. I had an issue where the watch would not charge after reinstalling the back. I think the internal contact pins barley contact the flexible plastic copper pads. I originally crisscrossed tightened the screws and it wouldn't charge. If I have to install the back cover again I will most likely add a thin layer of something underneath the cable pad to help close the gap and provide a more solid contact for the internal pins. I could visibly see where there was maybe 2 out of the 4 pins making adequate contact.
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Click to collapse
I had the back off of the watch once, after putting it back on it worked fine up until I dropped it. The watch will turn on, it just won't charge. I will try your suggestion anyway when I have my watch around though. The assembly of the watch is disgustingly poor, there is what looks like dried glue seeping out of the SIM slot of my watch. Very lucky to have no issues with buttons or pin contact and etc.
Agent. said:
I realized you meant dollar store shortly after posting lol, unfortunately I have even seen nicer chargers at the dollar store. $10 isn't bad but I guess at that price it makes sense to get a new charger if possible. I love how I am fortunate to have a semi-working watch but can't even use it because I don't have a working charger. Thanks for all of your help Omate -.-
I had the back off of the watch once, after putting it back on it worked fine up until I dropped it. The watch will turn on, it just won't charge. I will try your suggestion anyway when I have my watch around though. The assembly of the watch is disgustingly poor, there is what looks like dried glue seeping out of the SIM slot of my watch. Very lucky to have no issues with buttons or pin contact and etc.
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the problem ive had with the charger is the female usb port. its very loose. i wonder if we will ever see the xtra things we paid for, xtra chargers, tshirts sd cards. its bad enough that the watch is a mess, but to have a propriatiery charger is just icing on the cake. theres not way of fixing it. well there is,but it only lasted a week. the guy who fixed mine laughed at me and told me you get what u pay for. This is only partly true, the charger was $5 but isnt worth $1
You could make a charger with a dollar store USB charging cable you cut up to expose the +5 and gnd wires, then tape them to the right pins on the back of the watch, carefully.
Sent from my Nexus 7 using Tapatalk
rhineymac said:
the problem ive had with the charger is the female usb port. its very loose. i wonder if we will ever see the xtra things we paid for, xtra chargers, tshirts sd cards. its bad enough that the watch is a mess, but to have a propriatiery charger is just icing on the cake. theres not way of fixing it. well there is,but it only lasted a week. the guy who fixed mine laughed at me and told me you get what u pay for. This is only partly true, the charger was $5 but isnt worth $1
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Click to collapse
I'm pretty sure mine is the female USB port too, as my watch was plugged in when it fell so I assume the shock of the male USB caused it to break. Your guess is as good as mine as to if they ever plan on actually fulfilling their promises, they have done a pretty crummy job thus far. The charger is absolute junk, at least if we had the charging cable they initially promised we might be able to work with it a bit more.
trent999 said:
You could make a charger with a dollar store USB charging cable you cut up to expose the +5 and gnd wires, then tape them to the right pins on the back of the watch, carefully.
Sent from my Nexus 7 using Tapatalk
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That isn't a bad idea for a temporary fix but the fact that it even comes down to doing something like that is absurd in my opinion, the charger should have been done and ready while they were dealing with all of the other BS issues.
Well, remember that for most owners the charging cradle they received works fine. It is not that poorly designed - mostly failures reported have been due to shoddy assembly. Similarly careless assembly has been reported on the watch itself in various areas.
I got my extra charger I ordered via Kickstarter, included in the package, but have never tested it nor needed to. I also figured out a way to charge the spare battery with an Anker universal charger, just in case. That charger came free with a couple of VGNexus batteries I bought from Amazon.
You might have better luck with the USB port repair staying fixed if you support its attachment to the board, such as it is, with an application of SuperGlue prior to resoldering the connections.
Holding a cable connector in place via only the contact solders would always be a bad design though.
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