[Q] HTC HD2 stuck at the startup screen pls help - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

Hello, my HD2 started entering the re-boot loop probably because of overheating (I live in a warm country and it started showing problems during the summer). After that, I installed the new official rom from the HTC website (finding a SN online :S) after trying to install the new rom I realised I shouldn't have tried that since it wasn't made for my SN. Anw after that the phone is kind of dead, freezes at the HTC boot screen. I have installed HSPL 1.42 on it but I can't load any new rom (I enter the bootloader - that's the only way I can think of since I got lost in a zillion posts) When it starts loading the new roms into the phone I get a 276 error saying it can't finished the procedure. (after such an error on the startup screen I still see the HTC logo but this time with black and white stripes covering the screen). I can't seem to find something similar in the other posts, I hope it wasn't answered somewhere previously. Even if so please redirect me or tell me what else to try since I'm quite frustrated!.. Please explain thoroughly because it's been a while since I was into hd2 tech stuff. Thank you in advance!
PS: Can I somehow find what rom I currently have IF there is one installed? I'm lost here....

t45o5 said:
Hello, my HD2 started entering the re-boot loop ...........................Anw after that the phone is kind of dead, freezes at the HTC boot screen. ................I can't load any new rom (I enter the bootloader - that's the only way I can think of since I got lost in a zillion posts) When it starts loading the new roms into the phone I get a 276 error saying it can't finished the procedure. .
Click to expand...
Click to collapse
check the battery pins. ive read of people for whom it is possible to get into bootloader, and it seems like normal, but then it fails to load when trying to boot fully, usually a reboot loop.
forget about finding what rom is on there currently, its time wasted, really.
a better use of your time is using your serial to find out which rom the htc website will let you have, and flash that, from sd card preferably.

Why not just reset the phone, and start over?

found a good rom, installed it via sd card, still reboot loop. that make me think that the problem might be the battery pins. if so what's the solution?

same thing happend to me just adjust the pins

Foxanax said:
same thing happend to me just adjust the pins
Click to expand...
Click to collapse
how do you adjust the pins? They're supposed to be straight right?

t45o5 said:
Hello, my HD2 started entering the re-boot loop probably because of overheating (I live in a warm country and it started showing problems during the summer). After that, I installed the new official rom from the HTC website (finding a SN online :S) after trying to install the new rom I realised I shouldn't have tried that since it wasn't made for my SN. Anw after that the phone is kind of dead, freezes at the HTC boot screen. I have installed HSPL 1.42 on it but I can't load any new rom (I enter the bootloader - that's the only way I can think of since I got lost in a zillion posts) When it starts loading the new roms into the phone I get a 276 error saying it can't finished the procedure. (after such an error on the startup screen I still see the HTC logo but this time with black and white stripes covering the screen). I can't seem to find something similar in the other posts, I hope it wasn't answered somewhere previously. Even if so please redirect me or tell me what else to try since I'm quite frustrated!.. Please explain thoroughly because it's been a while since I was into hd2 tech stuff. Thank you in advance!
PS: Can I somehow find what rom I currently have IF there is one installed? I'm lost here....
Click to expand...
Click to collapse
Hi,
Did you find any solution for that problem?
Thnx

Related

[Q] Bricked Hero? touch panel-fail

Hello, I have an unrooted Hero from Orange (Spain) that enters in a boot loop. I have tryed everything to restore it but with no success. In the hboot menu it says "touch panel-fail" and even if I flash again the original rom from the hboot, it still gets in a boot loop.
First of all I will explain my case.
I had the Hero rooted, with custom roms etc, but when I bought a Nexus One, I gave my Hero to my brother. In September he told me that the official 2.1 had arrived to the Hero, so he wanted it instead of a custom rom, so I just proceeded to do so. I created a GoldCard, installed the 1.5 RUU of WWE, made the two OTAs and all OK. The last week (I think) he received a new small OTA, he updated successfully. My brother went to sleep with the Hero almost charged, but when he woke up, the Hero was off. Then, when he turned it on, and after a while (15mins or so) the Hero finally boot up, but the touchscreen wasn`t working and using it with the trackball the Hero was always prompting FC of android.process.acore (every 2 seconds more or less).
After watching that, I installed the official 1.5 of Orange hoping that it will fix it, but no way. Now it gets stuck in a loop while booting after the Orange bootscreen.
I tryed again to flash the WWE version, but with my old GoldCard doesn't seem to work (incorrect cid) and not being able to boot it up, I cannot create a new GoldCard or even root it.
I have tryed a lot of fastboot comands but I can do just little things because for the most useful things I need root.
Other thing that might be good to know is that when I plug the power to the Hero nothing happens, the led is not turning on, and I don't know how much battery I still have. Thank goodness that the battery was full before I moved the Hero to this infernal boot loop.
Please I will be so thankful if anyone can help me or just giving me any clue about how can I fix this.
I had the same problem on a refurbished hero I had. It had touchpanel fail in hboot and was in a constant loop.
I managed to get it to boot into android once by installing the ruu while in fastboot mode, however the touchscreen did not work and when I rebooted the phone it went back to the loop.
I sent the phone back for a replacement. If u check my previous threads ull see the thread icreated. In it I said that it had worked as that was when it finally booted but before I realised the sgreen didn't work
Sent from my HTC Hero using XDA App
Thank you for your reply, I will check your posts when I arrive home this evening.
hi.
I had the same problem and solve it by flashing this rom (goldcard needed)
http://shipped-roms.com/shipped/Her...io_63.18.55.06P_6.35.15.11_release_signed.exe

[Q] TMOUS-HD2 Problemo!

Ok, so before the general populace of the forum, looks over this post thinking it's some noob who cant read through the forums to solve there own problem, i would like to say thanks in advance to anyone who can seriously provide some help.
Problem is as follows:::
1,)Phone is working fine using mini-winmo+cyan droid
2,) -PROBLEM- My android stops working, so now im stuck using a lite version of winmo
3,) Tried formatting the sdcard with the lite version winmo built in sdcard formatter, doesnt solve anything, dont exactly know what i was trying to solve with this step.
4,) I decide to get a nice fancy version of winmo, figured it would be as easy as just flashing it once n done.
5,)Decided on going with Ozrom, looked the best at the time.
6,) Run the ruucustom as admin, everything goes fine.
7,) -PROBLEM- after flashing the first boot leaves me stuck on the bootscreen.
So after all that i took the advice and tried to get back to the stock Tmous ROM, but as im typing this im still stuck on the Stick together screen, and also just for a control group i downloaded the latest HD2 cell winmo rom release, and that left me hanging on there version of the boot screen.
Same problem, different roms.. stuck on the loading/boot screen.
But, with the stock rom after playing around with removing the battery, simcard,sdcard and what have you i got the stock rom to boot!!!! I was so excited, i skipped the "How to use the on screen keyboard" tut and was typing in my email info when the phone reset on its own and all my hopes went down the drain... hopefully i will get some help on the issue, and like i said previously in the first paragraph i appreciate any and all help.
thanks.
---UPDATE---
Phone is on and working, intermittently.
When i plug the phone into the charger and wait for the amber light, it will boot up and actually enter into windows, now heres the kicker, removing the charger and using the phone will result in the phone turning off and restarting itself, hanging on the stick together screen.
Removing the battery, and replacing the battery after i push all the buttons, the same way you would power cycle a TV remote, and then connecting it to a charger is the only way ive been able to maintain the operation of the device.
Any ideas?
Try doing task29 reinstall winmo Rom of choosing.. see if that helps.. also I flash everything from bootloader. Also check battery pins make sure they aren't bent..
Sent from my Mytouch HD2

well and truly bricked?? :(

Help needed.!!!
My phone suddenly started turning off today and did the vibrate then freeze on boot issue on me.. (overheating?? far too quickly)
so i thought ok .. i'll put a stock rom back on 3.14 uk (not actually able to download for my serial number from htc.com but i got it off the forum, original rom was 1.66 i think a few months back)
I did this and it still over heats..so i thought i'll remove hspl and put stock spl on to take it for repair/return sell to cex or something.
i got the 3.14 nbh and renamed in LEOIMG and everything was fine an seemed to be flashing ok..
it was at the red/green/blue screen for ages and the text did display spl.304 rather than hspl.. so i thought..cool..its done.. so i removed the battery and put it back in..
BAD MISTAKE!!
i get these errors issues now:
triangle with software update failed try again when i turn it on
0028022 "not allow" text when i go into bootloader
i cant load a rom because i dont seem to have hspl anymore
i get "upgrade rom coded error try again".. on the coloured screen in boatloader
i get critial error bad spl version when i try to use hspl2/3
when i try to flash with stock rom again i get to 2% then get the errors:
invalid vendor id error 294
then goes to software update failed triangle try again
am i basically f**ked???
Did i remove the battery mid flash during the spl bit?
PLEASE PLEASE HELP WISE PEOPLE!!
SHIK1 said:
Help needed.!!!
My phone suddenly started turning off today and did the vibrate then freeze on boot issue on me.. (overheating?? far too quickly)
so i thought ok .. i'll put a stock rom back on 3.14 uk (not actually able to download for my serial number from htc.com but i got it off the forum, original rom was 1.66 i think a few months back)
I did this and it still over heats..so i thought i'll remove hspl and put stock spl on to take it for repair/return sell to cex or something.
i got the 3.14 nbh and renamed in LEOIMG and everything was fine an seemed to be flashing ok..
it was at the red/green/blue screen for ages and the text did display spl.304 rather than hspl.. so i thought..cool..its done.. so i removed the battery and put it back in..
BAD MISTAKE!!
i get these errors issues now:
triangle with software update failed try again when i turn it on
0028022 "not allow" text when i go into bootloader
i cant load a rom because i dont seem to have hspl anymore
i get "upgrade rom coded error try again".. on the coloured screen in boatloader
i get critial error bad spl version when i try to use hspl2/3
when i try to flash with stock rom again i get to 2% then get the errors:
invalid vendor id error 294
then goes to software update failed triangle try again
am i basically f**ked???
Did i remove the battery mid flash during the spl bit?
PLEASE PLEASE HELP WISE PEOPLE!!
Click to expand...
Click to collapse
****.... tough luck mate....
As long as u got rid of hspl you should be able to get the phone fixed by htc or tmobilie or whatever plan ur on..
Good luck
bought it off ebay..so cant really take it to my provider..the phone is over (just) a year old so probably not in htc warranty? how do i check?
i will donate money to anyones paypal account if they can help fix this
Install the correct stock ROM (the one who match with your S/N) over SD.
how do i know which matches? and how do i do it via sd?
SHIK1 said:
how do i know which matches? and how do i do it via sd?
Click to expand...
Click to collapse
Put in your serial no of your phone (found underneath the battery) into the HTC support website and you will find the ROM that matches your phone. You will then need to download the ROM, extract it and take the .img file out of it and rename it as LEOIMG as before and flash via SD card.
shouldn't even need to use sd card. the correct rom should downgrade the spl over usb.
phone into bootloader,connect usb, run your update .exe, done.
you are guilty of getting over excited and lack of research. five minutes should have told you that you can't use hspl to install 3.14, and that flashing from sd first removes hspl,changes spl, then runs the compatibility tests again and shows exclamation mark if it fails.
I had the same problem i thought i bricked my htc which i was testing before buying i know stupid idea brick the phone before i buy it, basically i had installed hspl 2.08 from 1.42.00 and installed the froyo ROM build which was all good it was working but running really slowly, i couldnt get the ringtone to change which was probably due to the fact that the build did not come with any preinstalled which is fine as i downloaded a ring on mp3 and set it as that, and the radio was one of the latest which wasnt giving me a good reception so i decided, fine that's ok let me get my hands on some apps now so i downloaded a couple tweaks, multiboot and games and put them on my sd card; as well as a tweak to enhance the speed as it was going really slowly on the android, the second i put my sd card into the phone and tried running metamorph an app i was advised to use to apply a windows 7 mobile theme the phone went blank, the only way to get the phone into tri coloured screen mode was to plug it in via the FRONT usb port of my machine which would bring my phone back to life.........oh so i thought, so i was able to see the phone load up to htc white load screen and it would display my buil in red BUT after that it should show the "quietly something something message" and load right.....WRONG the phone just restarted and it would just do the same thing go to htc and restart so i managed to use the vol down+cancel call button to kick it into the tri coloured screen and managed to get the phone back into hspl 1.42.00 which completed but then i still couldnt get past the htc welcome screen!! ARGHH!!! So after spending a whole night applying different hspl's and trying to reflash teh rom via usb and failing i thought id give up and just pay for a bricked phone which i was paying £150 for btw (i know a bargain and brand new!!!) BUT as i came into work today i thought let me try a different pc as that may affect it, and after i downloaded an official ROM update for the phone 1.72 i i plugged my phone in and after literally 20 seconds the bloody thing turned on and started working as normal with no multiboot or rom installed i think i shall be CAREFULLY installing android on the phone one last time. . . . I hope this helped any users out there as i was panicking, and please remember that whatever you do is seriously AT YOUR OWN RISK, do not just jump the gun...sit down do some proper reading and watch some videos because after having to trouble shoot i must say im pretty good at applying roms hahahah i shall be very cautious from now on though. . .. sorry if the post was too long i am a noob my first post!!
yes.. i managed to fix it.. the same way kurt willems above mentioned... i installed the stock voda rom that matched my serial number.. kurt send me you paypal email and i'll bung a few quid in for your help..
gonna swap this phone for the galaxy s... good swap?
So u managed to save ur HD2 and now u wanna swap it?
keep HD2. Its great, and so many possibilities. U must know what ur doing, tho (kindof)
Also, his link for donation is everywhere. 'DONATE' 'DONATE TO ME' 'If you like my work buy me a beer'
haha..oh yes missed the donate button..
im a bit sick of the winmo set up... it's just abit too fiddly with soo many settings to mess with..plus the handset gets hot too quickly recently and turns off, vibrates when i turn it on and freezes... need to get rid before it gets worse.. cant be bothered with the hassle.... besides.. i like the android phones..so ill go back to them...
right im having some real issues now, i decided NOT to mod my phone again, because once my phone started up again i had to insert the simcard so i turned the phone completely off took out the batt and re-inserted the simcard and then it was bricked again (htc welcome screen, then restarts then back to htc welcome screen and repeat) after that i tried another go at installing the hspl again i just took a random version tbh and tried that as mine is factory unlocked uk htc, and then it failed i then took out the battery and notice that the spokes that connect to the metal part of the battery was a bit crooked so i carefully reseated the battery and hey presto its working again ( i can get into the phone home screen etc) so i quickly downloaded the origional spl from theunlockr"dot"co(m)/2010/04/22/how-to-get-the-htc-hd2-back-to-stock/ and installed it and then gave the phone a factory reset and now it seems to be back to how it would be if it was brand new but now im in a dilemma as i dont know which spl to use as well as what rom is best suited for teh spl and radio because i do not want to brick my phone again because if it does i will end up going back to the phone that has lasted me the longest nokia 6200 XD
aminuli said:
right im having some real issues now, i decided NOT to mod my phone again, because once my phone started up again i had to insert the simcard so i turned the phone completely off took out the batt and re-inserted the simcard and then it was bricked again (htc welcome screen, then restarts then back to htc welcome screen and repeat) after that i tried another go at installing the hspl again i just took a random version tbh and tried that as mine is factory unlocked uk htc, and then it failed i then took out the battery and notice that the spokes that connect to the metal part of the battery was a bit crooked so i carefully reseated the battery and hey presto its working again ( i can get into the phone home screen etc) so i quickly downloaded the origional spl from theunlockr"dot"co(m)/2010/04/22/how-to-get-the-htc-hd2-back-to-stock/ and installed it and then gave the phone a factory reset and now it seems to be back to how it would be if it was brand new but now im in a dilemma as i dont know which spl to use as well as what rom is best suited for teh spl and radio because i do not want to brick my phone again because if it does i will end up going back to the phone that has lasted me the longest nokia 6200 XD
Click to expand...
Click to collapse
Firstly you haven't bricked your phone. Bricking your phone means that it is reactive as a brick - it does not switch on.
To get the latest standard ROM, then go to the HTC website for your area, select the ROM you require and enter your phone's serial number. If you are entitled to use that ROM, then it will download. If not then you will get an error message. You may have to select your operator's version of the ROM.
fred_up said:
Firstly you haven't bricked your phone. Bricking your phone means that it is reactive as a brick - it does not switch on.
To get the latest standard ROM, then go to the HTC website for your area, select the ROM you require and enter your phone's serial number. If you are entitled to use that ROM, then it will download. If not then you will get an error message. You may have to select your operator's version of the ROM.
Click to expand...
Click to collapse
ok the phone failed to boot up, I did go to htc's website and i did type in my serial number yet i got an error for each rom i chose so i ended up just downloading one im pretty sure mine came with 1.42 originally its working fine now just need to try out a new radio and re install the rom
aminuli said:
ok the phone failed to boot up, I did go to htc's website and i did type in my serial number yet i got an error for each rom i chose so i ended up just downloading one im pretty sure mine came with 1.42 originally its working fine now just need to try out a new radio and re install the rom
Click to expand...
Click to collapse
Assuming, from your icons, that the HD2 is locked to O2; therefore you should be able to download the O2 1.72 ROM (no HSPL required) and it will not invalidate your warranty.
nope thats just what tariff i am using. . .Ive been looking around and now im qutie confused i thought the process for having android on the htc was literally
Download a hspl and install - reset
Download a radio and install - reset
Run CLCARD.EXE then HARET.EXE and presto were in android, now unless something has changed is this right because im about to.
Download hspl3 and install - reset
Download radio and install - reset
Download a ROM and install and - reset
now is this the neccessary steps or am i about to mess up my phone again =.=
It would be helpful to know which ROM, RADIO and SPL you already have.
As for running Android, all that is pre-required is that you have the minimum .50 RADIO (it should be specified in the Android ROM's page). Although flashing the newest RADIO (2.15.50.14) won't do any harm.
Although I am with T-Mobile UK, I have the HTC 1.66WWE ROM, 2.15.50.14 RADIO and 1.66HSPL (via HSPL2). I downloaded an Android version and installed it on the SD Card. It works fine. Since I only tried it a couple of times, I can say that it boots and generally works. But I prefer WimMo.
SHIK1 said:
yes.. i managed to fix it.. the same way kurt willems above mentioned... i installed the stock voda rom that matched my serial number.. kurt send me you paypal email and i'll bung a few quid in for your help..
gonna swap this phone for the galaxy s... good swap?
Click to expand...
Click to collapse
If you want android only (wich i would), yes swap it.
done... galaxy is awesome..so beautiful...quiality samsung os + android
never ever getting a winmo phone again ..had 3.. all fiddley beyond belief...

[Q] The first time I've ever seen!!!!!!!!!!!!! Unflashable HTC HD2

After thousands words, hundreds attempts I'm giving up and bringing up this discussion on this forum..I really hope your experience and deep knowledge of subject finally will help me..I live overseas and use to order HTC HD2 T-mobile for my friends and some times just for sale..It was my 7-th T-mobile HTC HD2 when I got problem with flashing custom ROM...I installed HSPL 2.08 and started to flash my usual custom ROM via USB for T-mobile 1024,I took out sim card and memory stick before flashing..When I finished I did a soft reset and got frozen STICK TOGETHER screen...Phone just stuck...Forgot to say that before flashing I format device with Task 29..So I format it again and flash one more time,process itself was successful , but again I got STICK TOGETHER and that's it...I decided to flash another radio, CORRECT one (50) special fot T-mobile 1024, after several updates error phone just died..I got a brick, I couldn't even go to bootloader mode..I reanimate device with JTAG, and tried almost all official ROMs, I flashed them via usb, using memory card..Sometimes during flashing it stopes and I have to reboot, sometimes i got a sign on screen that update is completed, but when I turn device on nothing happened..I tried MTTY method, didn't help...I don't really know what to do now..May be I missed something important but as I said I'm not a noob already, and have red tonnes of information regarding flashing ROMS... Any ideas would be highly appreciated, i still hope that is just software problem not hardware, otherwise I can just throw it away...thanks for reading this story
cementer said:
After thousands words, hundreds attempts I'm giving up and bringing up this discussion on this forum..I really hope your experience and deep knowledge of subject finally will help me..I live overseas and use to order HTC HD2 T-mobile for my friends and some times just for sale..It was my 7-th T-mobile HTC HD2 when I got problem with flashing custom ROM...I installed HSPL 2.08 and started to flash my usual custom ROM via USB for T-mobile 1024,I took out sim card and memory stick before flashing..When I finished I did a soft reset and got frozen STICK TOGETHER screen...Phone just stuck...Forgot to say that before flashing I format device with Task 29..So I format it again and flash one more time,process itself was successful , but again I got STICK TOGETHER and that's it...I decided to flash another radio, CORRECT one (50) special fot T-mobile 1024, after several updates error phone just died..I got a brick, I couldn't even go to bootloader mode..I reanimate device with JTAG, and tried almost all official ROMs, I flashed them via usb, using memory card..Sometimes during flashing it stopes and I have to reboot, sometimes i got a sign on screen that update is completed, but when I turn device on nothing happened..I tried MTTY method, didn't help...I don't really know what to do now..May be I missed something important but as I said I'm not a noob already, and have red tonnes of information regarding flashing ROMS... Any ideas would be highly appreciated, i still hope that is just software problem not hardware, otherwise I can just throw it away...thanks for reading this story
Click to expand...
Click to collapse
sorry for "stupid" answer,but...have you flash radio FIRST and rom than??I know,you're not a noob,but sometimes things more 'simple and obvious **** you
I had similar issues, it turned out to be a haware problem. HTC replaced the main board in the phone.
sorry to hear that
Just a 杯具
Yeah, you either need a new motherboard or use JTAG to reflash the bootloader..
Read here
geppo1975 said:
sorry for "stupid" answer,but...have you flash radio FIRST and rom than??I know,you're not a noob,but sometimes things more 'simple and obvious **** you
Click to expand...
Click to collapse
I flash ROM first and after i got problems with booting tried to resolve with flashing radio...anyway I guess it is hardware problems...It's vibrating time to time i go to boot loader mode,however it is ok when I reinstall HSPL, I still can see WE hacked it ...tofay I flashed an Ebergy ROM and it said that update was successful, but again when I turn device on I stuck on STICK TOGETHER ..Damn it,I'll try to flash radio, because I haven't had a success with it..By the way what abo0ut goldcard method, I don't really know what is it and how it can help..thanks

[Q] Htc hd2 won't boot windows mobile

Hello!
I use android with the htc hd2 for about 1 year ago, and the i want to back to windows mobile. I came from android, and when i finished the rom install the phone is stop when the windows mobile (orange color installer,please wait while your device is starting for the first time...) installer is finished it's always power off or just do nothing. I try to install a custom too. Neither the original and neither the custom din't work. The android work great, but i want the windows mobile 6.5.
If you have an idea please tell me.
Sorry for the bad english.
First of all, congratulations to your first post.
How have you tried to install WM?
Have you removed HSPL?
Have you changed RADIO?
Maybe you will have a look on this thread: http://forum.xda-developers.com/showthread.php?t=1421179
uli71 said:
First of all, congratulations to your first post.
How have you tried to install WM?
Have you removed HSPL?
Have you changed RADIO?
Maybe you will have a look on this thread: http://forum.xda-developers.com/showthread.php?t=1421179
Click to expand...
Click to collapse
I find my problem:
MicropERROR:
Microp Version Mismatch
0x0
Please update lateset Microp
firmware
What can i do?
somebody have the same problem?
The touchscreen isn't work in windows mobile, but if i install android or windows phone 7 the touchscreen is working
Mene44 said:
I find my problem:
MicropERROR:
Microp Version Mismatch
0x0
Please update lateset Microp
firmware
What can i do?
somebody have the same problem?
The touchscreen isn't work in windows mobile, but if i install android or windows phone 7 the touchscreen is working
Click to expand...
Click to collapse
I changed the radio the spl,hspl, rom(custom,orginal)... but nothing
bear with me here, guys, as i am new to not only this site, but to the world of htc and smartphones all together...i apologize in advance!
so my friend had this htc lying around and said i could have it since my previous phone took a crap. it's on tmobile so i was going to have it flashed over to at&t.
however, the phone seems to be a brick....it will not boot past the initial "stick together" screen.
yes, i tried the hard reboot...pressing and holding volume up+volume down+power button. it takes me to the screen asking if i want to reset the device..i hit volume up to confirm. it goes through the reset. i hit volume up to boot the device. it gets to the "stick together" screen, vibrates 7 times, and freezes.
well, it was doing that anyway...but only when plugged in. the little orange light used to turn on when i connected the charger--now nothing.
and now it won't let me into the hard boot screen again. just...black. removing the battery and replacing it does not work.
i had taken it to the gentleman to flash it to at&t, not knowing this problem existed. he called me (because i left the phone there, since he had a line of people) to tell me the phone was freezing on that screen. i gave him the ok to do what he called a "hard wipe". i went back for the phone this morning and he said he did the hard wipe, and it was still freezing--told me the phone was only good for parts at this point.
so i took it home. i plugged it in, and i did what i described above.
what the heck do i do?! i would love to be able to rescue this phone! like i said, i'm totally new to all of this so if you're going to throw terms at me like RUU (which i saw all over this site), i have no idea what you mean so please post a link to another thread or something that can explain these things to me, if you do not want to do so yourself.
oh, my friend also said she had put an at&t sim card into the phone (unflashed, still on tmobile) before and tried to turn it on...but nothing happened. could that be what caused the problems?
UPDATE: took the battery out for approximately 10 minutes. put it back in, and the phone turns on again...one short vibration while the screen is still black, then the "stick together" screen pops up and the phone vibrates 7 more times....annnnnd freezes again. its also starting to get very hot on the bottom, backside...

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