USB port problem (charging issues) - XPERIA X10 Q&A, Help & Troubleshooting

I haven't seen any similar threads and I'm sorry if there is already an existing one.
My X10 USB port has suddenly gone wonky. At first the phone had no problems charging, but when trying to connect to the computer, the cable had to be held in a certain position or it would not connect. This later began to affect charging as the usb cable had to be held in a certain position to charge. Now even after wiggling around the USB cable and reinserting the battery, the phone will not charge.
Given that the USB port used to work while being held in a certain position, it seems that this is a hardware issue. After finding nothing here, I searched the interwebs and found that poorly soldered USB ports are actually a fairly common problem on the X10.
I was wondering if anyone else has experienced this problem or has any insights?

tinythetiger said:
I haven't seen any similar threads and I'm sorry if there is already an existing one.
My X10 USB port has suddenly gone wonky. At first the phone had no problems charging, but when trying to connect to the computer, the cable had to be held in a certain position or it would not connect. This later began to affect charging as the usb cable had to be held in a certain position to charge. Now even after wiggling around the USB cable and reinserting the battery, the phone will not charge.
Given that the USB port used to work while being held in a certain position, it seems that this is a hardware issue. After finding nothing here, I searched the interwebs and found that poorly soldered USB ports are actually a fairly common problem on the X10.
I was wondering if anyone else has experienced this problem or has any insights?
Click to expand...
Click to collapse
this happened to me too, are you using the usb that came with your phone? because when mine broke i bought a new cable and everything worked fine so try the cable on a different phone and see if it charges
Sent from my X10a using XDA App

I have tried 3 different USB cables, including the one that is included with the phone. Thanks for your input.

My last x10 went down the same way. I had to buy an external battery charger which was a royal pain. SE refused all knowledge of this defect.

tinythetiger said:
I have tried 3 different USB cables, including the one that is included with the phone. Thanks for your input.
Click to expand...
Click to collapse
whoa not cool how long have u had your device?? will se fix it?
Sent from my X10a using XDA App

The problem is most likely due the actual design of the phone, where the USB connector is not properly strain-relief. This causes the solder joints to break, and ripping off the solder pads after a while. You used to be able to charge your phone because the pads very only "lifted" but after a while they become completely broken. I'm currently still in the process of trying to figure out whether it would be possible to repair those connections by finding an alternate location to solder the connector pins.

I've had my x10 since April when it launched. Other than this it has been rock solid, but this is really disappointing considering how tank my old W810i was.
I also think that there is either a problem with the design or the manufacture of the phone because it's somewhat common, as it does appear that the soldering of the USB port is not very good.
Looking around the internet, it doesn't seem like SE acknowledges this problem, but luckily it's still under warranty with Rogers for a replacement. I still want to get this issue out on this forum though, because I think it should be something that people are aware of.

I had the same problem a while ago. Called Orange France and they replaced my phone without any comments. If your phone is still under warranty you should go to your provider.

Hey guys. I need help returning my x10 back to stock without a usb cable. I have an AT&T x10a, but unfortunately the other day one of the pins in my usb module (ground, I believe-pin 1) snapped off. I can't charge or connect my phone at all.
Is there any way of flashing the phone back to stock AT&T firmware using like a terminal emulator so I can send it back to AT&T? Btw - the phone is running Nordic 2.1 and it's rooted. Thanks for anyone who can help.
Sent from my X10a

I was looking through the forums for a method like this too but couldn't find one so far. Perhaps you could figure out what makes it look like it's on stock firmware:
i.e. change the boot screen, change the model to x10a, unroot and make it look as much as possible like stock.

Look at the "broken usb connector" thread
Sent from my X10i using XDA App

Related

USB device not recognised / This device can perform faster

A month or two ago I started experiencing problems while connecting my S2 to the PC or laptop using the data cable.
When I connect the cable to my S2 on the PC or laptop it comes up with the balloon messages in the system tray:
USB device not recognised.
Then a short while later it comes up with another balloon message:
This device can perform faster.
Sometimes while transferring data, it will disconnect and the file transfer fails.
Sometimes if the cable is moved slightly it will cause the device to disconnect from the PC.
And, of course, the file transfers are much slower than they should be and much slower than they used to be.
GT-I9100 Rooted.
I9100XXKKI3
Gingerbread 2.3.6 Stock (Frankenstein)
I haven't touched any ROM or flashed anything on this in like over 8 months so it's nothing to do on that front.
I removed micro SD card and tried reconnecting again, still the same problem.
I've tried different computers, still the same problem.
I've used different cables, still the same problems. Tried enabling and disabling USB debugging. Same problem still remains.
The USB cables and computer and laptop work fine with my S3.
All the correct drivers are installed for the S2.
I'm resigned to thinking it's a hardware issue as I've exhausted other options. Is there a simple fix or will this need sending back to Samsung?
I've had the phone over a year now but someone told me the warranty is two years?
All help appreciated guys. Thanks in advance.
Why don't you upgrade to ICS?
przemcio510 said:
Why don't you upgrade to ICS?
Click to expand...
Click to collapse
Probably because his USB port doesn't currently work properly.
@OP, this is often caused by a dirty or faulty USB port. You can try cleaning it, but you may need to replace it.
Try cleaning it out with a dry toothbrush first.
If that doesn't work, take the battery out, and try cleaning the port with a small q-tip with a small amount of isopropyl alcohol; let it dry for a while after that, then replace the battery.
If THAT doesn't work, you'll probably need to replace the part for the USB port.
If your warranty is still good, you could try to go that route, but you'll need to unroot your phone. Otherwise, I've heard it runs about $15 for the part, and you can replace it yourself. If you don't feel up to it, you can have a cell repair shop or Samsung service center do it for you, but it will probably be significantly more expensive than $15.
My opinion based on your description is the USB socket on the phone is wearing out/damaged. The USB socket is on a small circuit board separate from the main logic board. It's easy to replace and the part is cheap on EBay. Search for a disassembly/tear down video and judge whether you can do it yourself.
Sent from my GT-I9100P using Tapatalk 2
Thanks for the very quick responses guy. They were very thorough as well.
I will look into cleaning the port and if it still doesn't work I'll consider having it repaired. My soldering skills were excellent but I haven't done it for a few years, so may leave it in someone else's hands.
I haven't upgraded to ICS as I was very happy with my phone at the time. Also, a couple of friends who had upgraded to ICS on their S2 regretted it due to numerous problems, which put me off upgrading.
You can still use mobile odin and theres no soldering needed with the usb,it comes as a board with a ribbon cable.
Sent from my GT-I9100 using xda premium
theunderling said:
You can still use mobile odin and theres no soldering needed with the usb,it comes as a board with a ribbon cable.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I've had a look on the Samsung website here:
w ww.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
It seems as though the warranty period on my phone is 24 months so I might just get it done via Samsung.
I'll contact them in the morning and see where I stand. If not, then the replacement USB board connected by a simple ribbon cable sounds like a doddle. I've seen a grade A condition part on ebay for about £8 delivered.
Thank you once again.
Communist99 said:
A month or two ago I started experiencing problems while connecting my S2 to the PC or laptop using the data cable.
When I connect the cable to my S2 on the PC or laptop it comes up with the balloon messages in the system tray:
USB device not recognised.
Then a short while later it comes up with another balloon message:
This device can perform faster.
Sometimes while transferring data, it will disconnect and the file transfer fails.
Sometimes if the cable is moved slightly it will cause the device to disconnect from the PC.
And, of course, the file transfers are much slower than they should be and much slower than they used to be.
GT-I9100 Rooted.
I9100XXKKI3
Gingerbread 2.3.6 Stock (Frankenstein)
I haven't touched any ROM or flashed anything on this in like over 8 months so it's nothing to do on that front.
I removed micro SD card and tried reconnecting again, still the same problem.
I've tried different computers, still the same problem.
I've used different cables, still the same problems. Tried enabling and disabling USB debugging. Same problem still remains.
The USB cables and computer and laptop work fine with my S3.
All the correct drivers are installed for the S2.
I'm resigned to thinking it's a hardware issue as I've exhausted other options. Is there a simple fix or will this need sending back to Samsung?
I've had the phone over a year now but someone told me the warranty is two years?
All help appreciated guys. Thanks in advance.
Click to expand...
Click to collapse
This is a Cable problem. The USB port of your device is wider now, that's why the cable doesn't fit well. Buy a micorUsb cable for blackberry, it's always very full and thick, then use it to connect your phone. The issue should be resolved.
I once had the same problem with my Nokia N8 and using a Samsung cable (which looks fuller and thicker) solved it.
Yeah warranty should be 2 years BUT youll have to unroot it first if your sending it to them.
They may also wipe your phone and stick on 4.0.4.
If you get the board yourself,check the number is going to be the same i.e the spare one I have here is GT-I9100 rev2.2.
Also other people have got a replacement board and the mic doesnt work(think the boards are sold as refurbished).
So its up to you which option you go for.
Sent from my GT-I9100 using xda premium

[Q] Phone stops charging

Hello!
I've experiencing a weird issue with my phone recently. Some of the custom roms when installed function smoothly without any hindrance. After a couple of days the phone just refuses to charge.
The other day the battery percentage on the phone dropped from 47% to 46% when i had kept it to charge.
Does anybody know how can I fix this issue??
Thanks in advance..
I have read some posts in several other forums about this problem, in many cases, the reason is a faulty usb cable, even the one provided originally with the device, try with another good quality cable, another cause could be some dirt inside the usb port in the device, even a tiny piece of lint can cause trouble, inspect both, cellphone and cable, luck.
Thanks
winol said:
I have read some posts in several other forums about this problem, in many cases, the reason is a faulty usb cable, even the one provided originally with the device, try with another good quality cable, another cause could be some dirt inside the usb port in the device, even a tiny piece of lint can cause trouble, inspect both, cellphone and cable, luck.
Click to expand...
Click to collapse
Thanks a lot for the suggestion. I just plugged in my old Nokia N8 cable into the Samsung adapter and it seems to be charging away to glory
Thanks a lot!!!

[Q] Returning My X2 with Eclipse ROM

After a good long while my X2's microSD port stopped working. So now I can't charge it, or connect it to my computer. I took it to a Verizon Wireless store and they confirmed that the port looks fine, but doesn't work. They had me a replacement shipped. I have the one they just sent me working fine, but I have to return my old one. The old one with the messed up port has Eclipse v2.3 on it, and I don't know how to get it back to a stock ROM without being able to connect it to my computer. It says in the shipping paperwork that they can charge me the full retail price for several reasons, including "software alterations." I can get to the stock bootloader of course, but bootstrap requires me to be plugged in to the AC charger. Any help would be appreciated. Thanks guys.
When you say doesn't work... do you mean absolutely zilch or will it charge?
Nothing
tallyforeman said:
When you say doesn't work... do you mean absolutely zilch or will it charge?
Click to expand...
Click to collapse
I mean absolutely zilch!
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Thanks for the Ideas
iBolski said:
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Click to expand...
Click to collapse
Thanks for the ideas, but I already tried all of those with no luck. There was about two days where I could still charge it with some manipulation of the connection, but no more.
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Battery's Good
tallyforeman said:
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Click to expand...
Click to collapse
Nope, the battery is fine. It's working well in replacement phone.

Broken USB?

Hey all,
I thought my USB port was broken given that it didn't charge and I couldn't connect it to the PC.
So I bought a nice one and replaced it.... no dice. Still doesn't work. However, the odd thing is, I also bought a USB jig and that does work. Anyone got any clue what could be going on?
Cheers
Maybe the wrong USB board, there's a couple of different ones, best way to work it out is match up with the one already in the phone. Search for similar threads in Q&A over the past few mths; there's been detailed discussions (and pics from memory) of which board is which.
Check on this thread.....
http://forum.xda-developers.com/showthread.php?t=2335961
it might help.......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
USB Connectivity Problem
mirey said:
Hey all,
I thought my USB port was broken given that it didn't charge and I couldn't connect it to the PC.
So I bought a nice one and replaced it.... no dice. Still doesn't work. However, the odd thing is, I also bought a USB jig and that does work. Anyone got any clue what could be going on?
Cheers
Click to expand...
Click to collapse
As you said that even after replacing the port.... it didnt work. And it worked out after you connected it to your new USB jig. This means that there might be a problem with the original USB wire which comes with phone when you Buy it. It might even be a problem with the Connectivity Board in the phone as it must have been damaged. I'm not really sure about this but it might even be a problem with software... Maybe you should have tried to atleast wipe the whole system... maybe then you would get to know more about the problem.
Cheers
heh, yeah, I did check that and ordered a 2.2, but they sent me a 2.3.
However, I stuck my old 2.2 one back in, and tried it with the jig, and the jig works :S
So no my USB doesn't work, but the USB jig does... that's really got me confused
EDIT: Yeah, I did think about software, so I tried to install a different ROM and then I got scared and thought I bricked the phone (it didn't like that wrong USB version was there I guess). I'll see how that goes.
I tried a different cable. The weird thing is it sort of slowly died, and I had to stick the cable in at a weird angle and stuff, so that's why I thought it was the USB port.
As I understand it, there are 5 (?) connectors in the socket. Each connector when paired with the common or ground contact (probably the shielding on the outside of the socket) will perform a different task (that's probably an over simplification of the sockets functionality.........but you get the idea)....eg/ data transfer in, data transfer out, charging, jig resetting, usb docking, usb otg.....that sort of thing.
When you get the situation you're in, it simply means that the relevant connector for the required task is damaged or worn out.....but that doesn't mean that ALL the connectors are affected.... ..that is why some functions work while others don't.......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app

[Q] SGS3 Won't Charge!

I know you guys have probably seen a thread like this a million times, but I know exactly what the problem is, but I have no idea as to how to fix it. The problem is in the phone's charging port itself, I need to get this repaired as after noticing that using the Galaxy Charging Current app, depending on the position of the USB cable, a different current is being supplied (all USB cables & Chargers wiggle around, they used to be held in solidly). Of course I have tried tens of other ways to find out what the problem is, and I know it's this for sure.
I'm based in the UK and I didn't buy the phone from a normal shop such as car phone warehouse, so does anyone know where I can get my phone fixed?
Thanks in advance!:good:
ExperimentalHDX said:
I know you guys have probably seen a thread like this a million times, but I know exactly what the problem is, but I have no idea as to how to fix it. The problem is in the phone's charging port itself, I need to get this repaired as after noticing that using the Galaxy Charging Current app, depending on the position of the USB cable, a different current is being supplied (all USB cables & Chargers wiggle around, they used to be held in solidly). Of course I have tried tens of other ways to find out what the problem is, and I know it's this for sure.
I'm based in the UK and I didn't buy the phone from a normal shop such as car phone warehouse, so does anyone know where I can get my phone fixed?
Thanks in advance!:good:
Click to expand...
Click to collapse
Not sure where to get it fixed but have you thought of buying a spare battery and charger? I have a separate battery and charger and hardly ever charge my phone directly with the charger. When one battery runs down I swapp them over done no waiting for my phone to charge

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