The touch screen on my HD2 has died, the screen turns on, but does not respond to any touch. At first it was just the end button, now the whole thing is dead.
Anyhow, my question is that I bought this phone full price on eBay brand new (It's the T-Mobile version).
How would I go about this to get a replacement?
Do I contact HTC or T-Mo?
Also, I don't have a receipt of the original purchase from the seller, would this be an issue at all?
Thanks guys.
I've no experience with T-Mobile but this should be helpful to you.
From what I see, you just need to contact HTC directly for warranty claims for US T-Mobile branded devices. If you lack a proof of purchase, contact your seller immediately, but I believe HTC will honour warranties based on production date of that unit.
Hey,
Just contact HTC and they will be able to fix it. If you tell them you bought it from ebay they will just look at the warranty left on the product, and if there is warranty left then they will repair for free, only have to pay for shipping charges to repair shop.
And like cliffordlee said they look at it based on production date so proof of purchase isn't necessary. My HD2 broke too, same thing, and i bought it from ebay as well.
Luckych
ok. I`m from Bulgaria, Europe.
3 weeks ago I sended my device for repair. Now it's ok, but they returnd the device with new mainboard, and now - the device is SIM LOCKED!
more than a week I'm waiting for the unlock code, and it's still not here
So, be carefull about this if your device is now unlock. Main was unlock too, befor sending.
Another thing. When I received the devise it went on customs. HTC service were writen 500$ on the package and I had to pay CUSTOM FEE 20%
Good luck
Related
Cheap EBAY car charger from Bargaincell.com fried the charging circuit/sync/USB connnector on my brand new 8525. The guy tells me he won't do anything about damages, so I'm stuck needing a replacement motherboard. Other than this my device is in perfect condition, so I'm not looking to part it out either.
If you have an operational motherboard, Please email me at:
natedog731 <NO @ SPAM> hotmail.com
THANKS!
Have you tried putting the phone in for warranty?
Well, I got the phone 2nd hand off of ebay (No Warranty). Shortly there after, another ebay product killed it. See this thread: http://forum.xda-developers.com/showpost.php?p=1443395&postcount=22
I would still try and get it replaced through AT&T. I bought my 8525 through eBay and had an issue with it and AT&T still replaced it under the manufactures warranty for me. I've done it numerous times with phones over the years. The number you should call is 1-800-801-1101. It's definitely worth a shot...
Hmmm... I suppose the worst thing they can tell me is "no"...
I'll be damned... I didn't think that would work... A replacement is on the way! Thanks for the idea, TheBrit and ahfunaki!!
No problem, glad to have saved you some time and money...
And the nice thing is too, the phone you'll receive basically is brand new...
Bah... Cingular/ATT sent me a unit with the White screen issue. right out of the box... *sigh* A replacement for the replacement is on the way...
Nate731 said:
Hmmm... I suppose the worst thing they can tell me is "no"...
Click to expand...
Click to collapse
Or charge you for the new phone after they determine the damage wasnt due to a defect. You gotta be careful as they try to find anthing to make your fault. I got a couple boards if interested
LOL Just called them again tonight... Time for the replacement for the replacement for the replacement . The rep tried to talk me into taking a different model in exchange. "Sir, since you've had the trouble with that model, how about a different model instead? A Blackberry 7100, perhaps?" LOL. He didn't seem too surprised that I asked about the Tilt, and it seemed like he checked stock and said that there was none so far. We'll see what happens.
omg.....really>? if i would of known this i wouldnt of opened my phone and voided it....do you guys think that they will accept it?? i got my 8525 from ebay
to ahfunaki:
Can you write all procedure step by step, because I don’t live in USA but I have couple friends in USA with ATT account? I can ask for help but their don’t realize how to do it, because I was send my device couple weeks ago but in ATT local store refuse to help because of ebay purchase. A can call to ATT via skype and organize everything.
Sorry for my poor English.
ok, this may seem a little complex, but il explain as best as i can.
i bought my HD2 T8585 from mobileponesdirect.co.uk, with a contract with t-mobile UK. after issues with stock, i received the phone (3 weeks after ordering it!) it came in a generic box, with no branding, and seperatly, a little plastic case containing my sim card. the phone was the unlocked generic HD2, as it contained youtube app, and other software tmobile remove. tried a virgin and orange sim in it and both worked.
now ive had to send it back because of a battery fault (the battery lasts about 5 hours at best). i phoned mobile phones direct, who told me my warranty was with htc directly, so phoned htc, and they told me to contact my network. t-mobile said it was mobilephonesdirect, as i purchased the phone from them, and they simply supply the sim card only. i went into my local tmobile shop and they took it in for repair under warranty, despite the issues of who is actually responsible. the only issue that came up was the 'mandatory software update' t-mobile apply to their phones (this is going by the info given to me at the shop). this is done as part of the routine diagnostics, to ensure the problem isnt a software fault. after explaining my handset was factory unlocked, i was told it will probably be locked to t-mobile after the update. as the phone is verging on unusable, i had to send it away. the t+c sheet i had to sign also mentions the software update, but only warns about data loss, not the handset being locked.
my questions are:
is what the guy in the shop said true (i.e, will t-mobile lock my phone)?
can a software update lock a handset? even if the hanset was never sim locked? the S/N and IMEI will surly prevent this?
would i be able to use HSPL and flash a generic ROM (1.66wwe and update radio to 2.11/2.12) to unlock it?
are t-mobile allowed to do this (lock my handset)? and would/could i be provided with an unlock code free of charge?
i am on a contract with t-mobile, but i use virgin (its part of a now non existant virgin media bundle and costs me next to nothing!) and also have started using tesco for work. ive been told virgin will work, as it uses t-mobile, but tesco uses o2.
any help would be appreciated, ive may have to wait 28 days before my phone will return to me, until then ive been given the amazing loan phone of a motorola c140...'it has a colour screen' was its main selling point from the t-mobile guy. annoyingly thats locked to t-mobile as well, so now i have 3 phones, the c140 using virgin, a nokia 6230i using t-mobile and a 3310 using the tesco sim.
Under Sale of goods act and distant selling regulations (items purchased online), your contract is with mobileponesdirect, they are responsible for warranty repairs/replacement.
It is very unlikely that t-mobile will lock your phone, as this will involve them altering the root programming of the the phones processor, (like the bios of a computer) which is normally only done by HTC, to 'brand/lock' phones before they send phones out to mobile phone companies, like t-mobile.
I doubt if t-mobile would bother investing in equipment they do not need.
A software update (like the operating system of computer) does not lock phone.
So it is unlikely points 3 and 4 will apply.
that is exactly what i was thinking, as flashing the ROM doesnt unlock the phone, so flashing it with a branded ROM wouldnt lock it, thanks for clearing that up.
mobile phones direct, while very competitivly priced on both handsets and contracts, have crap customer service. i thought the warranty would be with them, as they are the ones who supplied the handset, and t-mobile (as the rightly stated) only provide the service, and not the handset. as the phone has already been sent off, i will have to wait and see. t-mobile may refuse to touch it if the handset isnt from them, and will send it back as it was when i sent it to them, in which case, il have to get on the phone to mobile phones direct and get them to take it in. thanks for clearing that up
on a slightly different topic, ive been told by t-mobile the warranty is 2 years, instead of the normal 1 year, due to a lot of contracts now becoming 24 month. is this universally true? or is it down to what the network provides?. the reason i ask is im paying £8.99 a month for a premium insurance package (not through t-mobile) which covers everything that could go wrong, when if i have a 2 year warranty, i would only need accidental damage cover.
t mobile are wrong, if you had a contract with them, not just sim only, then yes, their own warranty may be for two years. They shouldn't have taken the phone from you, and they may still send it back as 'not theirs'.
Your warranty should have been handled either by phones direct as the seller, or HTC themselves. (1 year manufacturers warranty applies still)
the contract i have wasnt bought as sim only (and is certainly not sim only price!) and the phone was free with the contract, so i would assume i have a normal contract. i was told the warrentys had increased to 2 years on most high end phones, as most contracts are heading for 2 years, but maybe i was told this on the assumption that i had got the phone direct from them and not through a 3rd party. not much i can do now but wait and hope it gets fixed, im not too bothered who fixes it as long as it works! wish i had posted on here before going into the shop
Anyone ever experienced a problem on the TG01 and took it to a lab/store for repair?
Please share a link to a store/lab
Thanks
coma11 said:
Anyone ever experienced a problem on the TG01 and took it to a lab/store for repair?
Please share a link to a store/lab
Thanks
Click to expand...
Click to collapse
I bricked my TG01 and till now no one here (in Jordan) could do anything
Solution for you
I can advice you to contact the company through this link
to them and they will replace/fix it if it is still under warranty:
http://www.toshibamobile-europe.com/Contactus.aspx
this is a quote from the letter they have sent me about warranty issues:
"With regards to the warranty of your device we would like to inform you that the manufacturer provides the following:
- a 2 year warranty from the date of purchase, if the device has been purchased from an authorized retailer;
or
- a 27 month warranty from the date of manufacturing, if the device has been purchased from a different retailer; the date of manufacturing it is stated on the back of your phone, under the MD number; depending on the model, the first 2 digits represent the manufacturing year and the next 2 digits represent the manufacturing month; "
So I assume if your device is still under warranty you are covered but search for the recipe because they would like to see the original =)
I agree with the previous poster, I bought a second hand TG01 off Ebay and after a few days it stopped charging. I contacted Toshiba and they said even though I was not the original owner it was still covered by the warranty. I sent it to a repair centre and they sent me back a brand new phone, they even supplied me a sim unlock code for the new phone free of charge as my original was unlocked.
Need Spare parts? Here you go =)
http://forum.xda-developers.com/showthread.php?t=800048
Good day everyone,
I had an Xperia X10 T-Mobile Contract UK, I sold the phone yesterday on eBay. In the item description, I stated that it was locked to T-Mobile.
Anyway, the buyer received the phone today, and said when he inserts a SIM card into the phone, it displays that it needs an unlock code, I told him to try a T-Mobile sim card and he said it is still showing that it needs an unlock code.
How is this possible, it is a T-Mobile phone, therefore any T-Mobile UK sim card should work, my brother also has an X10 T-Mobile Contract phone and I just tried another T-Mobile sim card and it worked in his.
Now the seller is asking for £25 for an unlock code or full refund, I said I will issue a full refund if you send the phone and I receive it like how I gave it to you and I will issue a full refund, but he refused and said I should send the refund first or £25 for unlock code.
Seems to dodgy to me. What do you guys think?
I know I am asking too much but please help me out.
Thanks.
Something is not right here.....
Anyway proper refunding process is that a buyer ships back the phone to a seller first. Don't refund until you get your phone back.
hasei said:
Something is not right here.....
Anyway proper refunding process is that a buyer ships back the phone to a seller first. Don't refund until you get your phone back.
Click to expand...
Click to collapse
yes you are right, I just watched this video.
http://pages.ebay.co.uk/resolutioncentre/seller_tutorial.html
and it says, the buyer should send the phone first before I issue a refund.
Thanks.
Hi, I am in the uk and I bought my phone online second hand like new from a seller on amazon, but it is developed a fault, as in vibration has stopped working. I have no idea where to go to arrange for it to get repaired. Does anyone have a clue where I should go please?
Um, Samsung's website for your region (Samsung.co.uk) You obviously don't have the option of sending it in via your carrier given you bought it outright/2nd hand from Amazon so you'll need to contact the/send it in directly or to whomever is authorised to do their repairs in the UK/near you.