Related
Hey guys, I ran into quite a predicament today. As I was walking to work, I fell something fall out and slide half way across the parking lot. I felt me phone case (the crappy one that came with the phone), looked down on the ground and noticed it was my AWESOME Sprint Touch Pro. With the site of my phone moving in a hockey-like manner, I finished cursing and decided that I don’t want to have such an amazing phone looking like a piece of crap.
So here is where I am at. I need to get this phone fixed. I think that I might have a few options, but I want to know what you guys think. Originally, I bought this phone from a guy of Craigslist; it was $240, if you can believe it. Now, the phone had never been activated, so it was as if I was the original owner. Additionally, I never got a phone from sprint, but I am under contract. That means, according to sprint, that I am eligible for a new to get a new phone at anytime. Thus, I reach my questions and request for opinions.
Option 1 (least likely): Since the phone was never activated, can I still claim the 30-day phone guarantee from sprint? Meaning, can I return the phone as if it was defective?
Option 2 (What I will probably have to do): Should I buy a phone, get the equipment protection plan, and then process my touch pro as a defective phone. This seems like a relatively good idea, because I can get a phone pretty cheap (like the rant) and sell it on Ebay. So in the end, I make money off of this idea. The only down side is that my contract restarts, but I have only been with sprint for about four months. Also, I was going to save my free phone upgrade for next year so I could get a brand spanking new phone.
Option 3 (Don’t want to do this): Suck it up, and get a silicon case that covers the scratches. The scratches are only around the shiny part on the perimeter of the screen, which, by the way, says a lot about the quality of the screen.
Option 4 (Too much trouble): Sell it on eBay for as much as I can, and since it’s probable less than $300, put the rest out of pocket and buy a brand new touch pro from sprint.
Option 5 (Does it exits?): look for replacement housing. Since the phone is new, I don’t know if it’s even out there yet.
Thanks for all your input guys. I really hope to hear from some Sprint Reps or something. Meanwhile, I am going to try to sucker Sprint into helping me out.
P.S Yes, I know what I am doing is unethical, and that the phone is not really defective, thus I should not be returning it as defective.
I think I am having trouble understanding what happened. You have scratched your touch pro that you bought from someone else, I got that.
You never activated the phone on sprint? You should go ahead and put the phone one your account and get insurance immediately!
If you have only been with Sprint for 4 months how are you eligible for an upgrade?
If it is only chrome scratched my TP came like that. Look at the chrome around the keyboard section. At all 3 corners, excluding the Stylus one check for a "Seam" in the chrome, if it has this you can take it in and exchange at a Sprint store.
A scratched phone on Ebay will go for MUCH less than a regular one.
I am not here to tell you whether you are ethical or not, but you should exhaust all options that seem less unethical first before trying to make someone else pay for your mistake. That being said, I think everyone in the world would try to get a new phone for free, so I wouldn't feel too bad.
The phone is activated on sprint, but the person that sold it to me never activated it. It has been only a few days since I activated, can I still add the TEP? And are they going to charger a deductible, cuz they'll charge me $55 to fix it.
I am eligible for an upgrade cuz I never got a phone from sprint.
So if it has some defects I could take it back, even though I have no TEP? Unfortunately, the phone is flawless other than my stupid scratches.
TBH, I don't fell doing this to sprint. They have screwed me over many times over. This would just even it out.
If it is activated just go ahead and get insurance. You can add it anytime. They will charge deductible normally, but instead of telling them its because of scratches tell them you are experiencing poor battery life and that you can't hear anything in the speaker because it sounds like a tin can.
Oh, you never purchased a phone when you switched. I was confused. Thanks for clarification.
Look for those seams, almost every TP has them and they will switch for free without TEP. They are hard to notice but mine has em and I am going to switch soon.
They have screwed me repeatedly and I would be doing the same thing. Haha, I wasn't trying to preach in my post before.
Is there a grace period to get it? I thought it was like 30 days. Yea, I can lie to them, no problem. Though my bat life is amazing. play with it all day and never has died on me.
Can you direct me to a link to where this seams thingy is being discussed, or where the sources where u got this is at. I want to read some on it. Or maybe some pics, I didn't really know where to look.
Yea, well, they decided to renew my contract, and it said they had returned my deposit...I'm definitely going to use that against them.
To be honest, they have messed up so many times, I have only paid my full bill about 2 times.
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
ramiss said:
I Heard my Sprint Rep. say that the insurance can only be added within the first 30 days.
So here is the rub....How do they know when you purchased it? Unfortunately logic would say that the insurance only applies to devices purchased directly from the carrier, but I hope I am wrong.
Click to expand...
Click to collapse
Unless they changed the policy, that's not true. I had a phone for 6 months before I added the insurance online through the My Account feature.
But it's possible that has been changed and no longer do able.
Guys Thanks for all your responses, they are very informative.
So Basically here, I am leaning towards trying to see if I can get insurance added. I don't know how hard of a task this will be, but I hope that they can be persuaded into helping me out.
If not, I will just get a cheap phone and sell it.
Again, I am aware of the ethical lines being crossed, but wit sprint, those lines seem almost unreal.
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Regarding the call from the technical department, I have forwarded your
concern to the appropriate department.
The handset on the account is under 30 day return period. You can visit
the nearest Sprint store and replace the handset.
Thank you again for contacting Sprint. Have a great day!
Click to expand...
Click to collapse
its 30 days from the day you activate the phone...so you can go to a sprint store or call customer service and add insurance
as a tech in a sprint affiliate store i WOULD NOT swap you out for free because of cosmetic damage. So you are looking at paying 50 through Asurion(the insurance company)
cd85233 said:
update (Sorry about the double post):
So to my surprise srpint sent this in an email:
Click to expand...
Click to collapse
they are full of crap lol
you cant return a phone you never purchased from a sprint store lol
Well, well see. I am going to request a return kit from them, as they said that they would do. If not, then what ever.
BTW, the phone doesn't look like its been dropped or has any cracks. The excuse, "Its been in my pocket with my keys," would fly without a hitch.
We shall see what happens.
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
thacounty said:
Sorry man, haven't been around the Computer. I had insurance on my touch I bought off of ebay. I had ins on my phone before and when I activated the phone it just went ahead and switched it over to my touch. So you should be fine adding it.
You can probably send it to them, but what are they going to give you back? You paid them $0 for the phone, so be careful, that may be what they give you.
Here is the site you requested talking about the chrome seams.
http://forum.ppcgeeks.com/showthread.php?t=44217&highlight=cracked+chrome
Click to expand...
Click to collapse
Yea, as I thought, I don't have that problem on my phone.
So if I understand your correctly, you bought a phone from Ebay, and added insurance to it?
Sorry about double post. I just added TEP, took it in. Told them about some errors, no lies. Just some stuff that happens with the phone. Of course I know its normal, but they didn't know that. They gave me a brand new TP, and let me keep the old battery.
Something unfortunate happened this morning and my phone just slipped from the pocket of my jacket to the street and a car has passed over it two seconds after that just in front of my eyes.
I felt like the car passed over me instead! Luckily though, the phone was upside down and was not brutally damaged; only some bruises on the screen and the housing.
Although the LCD and the phone still works 80%, of course it is not usable under normal conditions. It misses a lot of touches. I am attaching two pictures of the phone that I took by my old TYTN II.
Now therefore I need housing and LCD screen. Although I have seen some housings on ebay; I could not find any screen.
Any ideas of whereabout?
Regards,
For a new screen, you have to get it repaired. You can't do it yourself...
Unless you are really good with eletronics. But the screens aren't available on the market.
I live in Turkey and bought the device from UK via a friend, who brought it here. I will be very hard again to send it UK and give it to customer service and get back to Turkey. I am not talking about shipping but very much worried about customs behavior in Turkey. It's a high possibility that they will treat the device as a "new" after repair and ask for very high custom tax.
Anyway, I have replaced housing and lcd screen before of my TYTN II with various parts I have bought from Ebay. Of course I do not do it myself; instead I give the device to a local mobile phone repair shop in Ankara; the people there are highly experienced in changing parts of all kinds of mobile phones; so it won't be a big problem for me if I can get a new screen somehow
Thanks for advice though.
Hi all,
After a long e-mail traffic via many ebay sellers I think I found what I am looking for; a seller has given me this address: http://www.shope2.com/Product.php?product_id=51490
Can anyone just check that if this is the correct part?
Regards.
I think I weep'd a little when I seen your pics. Sorry to see that happen to you. I think I would have cried like a baby if that were to happen to my Touch Pro2.
Good luck with it. Hope everything works out for you.
I have no choice but to
cry.
thats the reason now i got insurance on my phone :
6 euros / month against break, thief, oxydation etc...
Good thing is, when the TP2 wont be sold anymore, i can just "break" mine , and get the new version (TP3 ? or TP2-like) at no cost
Its an investment, but on the long time, its the best choice with those very expensive phones.
guigui42 said:
thats the reason now i got insurance on my phone :
6 euros / month against break, thief, oxydation etc...
Good thing is, when the TP2 wont be sold anymore, i can just "break" mine , and get the new version (TP3 ? or TP2-like) at no cost
Its an investment, but on the long time, its the best choice with those very expensive phones.
Click to expand...
Click to collapse
Do they have a good insurance that you would suggest for in America?
aegeuss said:
Hi all,
After a long e-mail traffic via many ebay sellers I think I found what I am looking for; a seller has given me this address: http://www.shope2.com/Product.php?product_id=51490
Can anyone just check that if this is the correct part?
Regards.
Click to expand...
Click to collapse
Looks like the right one to me, the profile and front camera hole match up.
OMG i feel so sorry for you i dont know what i would do if that happened to me
Does it have a warranty?
Link278 said:
Does it have a warranty?
Click to expand...
Click to collapse
that is almost as painful as getting hit in the groin..
Yes it has a valid warranty in UK; I did not want to void it and I have contacted customer support. They requested me to hand over the phone to "HTC Europe Co. Ltd. Communication House, Presley Way, Crownhill, Milton Keynes, MK80ES" and I gave it to a friend who lives in London; I'll see how much they will charge it for me; until then I am still using my old friend TYTN II
Regards,
OUCH! My heart feels sore for you my friend. Surely there must a registered HTC store in your country that you can get the screen replaced at?
I wouldn't want to try and replace it yourself or going to anyone who isn't a registered technician
You're phone actually survived getting run over by a car??
That's crazy!
I could imagine my Kaiser surviving that, but then you could knock someone out with that! I thought the TP2 wasn't any where near as well built a device.
Really sorry it's happened though, that sucks Hope you get it sorted for a reasonable price!
poetryrocksalot said:
Do they have a good insurance that you would suggest for in America?
Click to expand...
Click to collapse
Unfortunately, i dont know about insurance in the US...
In France at least, most Telecom companies offer insurance as an option.
Well, lastweek i dropped my phone and the glass screen was broken, i have to spend 90USD for repair service.
i'm from Singapore
there are deep scratches on my screen (LCD is working) and i was quoted SGD$40+ for replacing the glass screen
USD$1 = SGD$1.44
Replacement Touch Screen on eBay:
http://cgi.ebay.ca/LCD-Touch-Screen...00621QQptZPDAQ5fAccessoriesQQsalenotsupported
Replacement LCD:
http://cgi.ebay.ca/LCD-Screen-Displ...64967QQptZPDAQ5fAccessoriesQQsalenotsupported
I think the screen in http://cgi.ebay.ca/LCD-Screen-Displ...ccessoriesQQsalenotsupported#ebayphotohosting is not for Rhodium.
Regards.
HerrDarkShadow said:
Replacement Touch Screen on eBay:
http://cgi.ebay.ca/LCD-Touch-Screen...00621QQptZPDAQ5fAccessoriesQQsalenotsupported
Replacement LCD:
http://cgi.ebay.ca/LCD-Screen-Displ...64967QQptZPDAQ5fAccessoriesQQsalenotsupported
Click to expand...
Click to collapse
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Delete....
tailsthecat3 said:
As the title states, I discovered one red pixel. I hate it. So I'm looking for suggestions to get this repaired.
I'm trying software solutions for now. But can someone recommended a reputable service company that could repair/replace the screen?
I'm good with that sort of stuff and wouldn't mind repairing or replacing the screen myself.
Please and thank you! I found this discovery to be quite devastating and am the type to do whatever it takes to get the device to where I want. Thanks, again.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
Damn that sucks lol I'm ocd when it comes to a dead pixle or lint on a screen protector . There is a guide on here to replace ur screen also ebay has new screens pretty cheap . You also could have Sprint fix it if you bring your own part maybe . I would do it my self if I didn't have insurance on it.
you might be able to find an app or video that flashes a bunch of colors a lot, I did that with an ipod that had a stuck pixel and it fixed it for me
I know I fixed one on a monitor by putting pressure wth my finger and turning the monitor off and on. Not sure if the touch screen stops that front being a solution.
Delete....
You can do that, but they will know it was unlocked.
Odoslané z môjho HTC EVO 3D X515m cez Tapatalk
Delete....
tailsthecat3 said:
I've seen bootloaders with custom lock/unlock messages. There has to be a way to make it read 'locked'. Thanks.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
I know what you mean man . But on the new hboot your stuck with relocked sucks. Anyways hope you get it fixed.
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Delete....
Bear gri11z said:
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Click to expand...
Click to collapse
That is called insurance fraud and is illegal .
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Well, if repair technicians are apes from Amazon rain forest, then yes, this could work.
tailsthecat3 said:
I don't pay for insurance because I bought a brand new phone and I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
I refuse to give up but if anyone has a link to an OEM official screen, not a cheapy on eBay, please, please link. I am so, so distraught over this ...sucks being a nerd.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
You get a new phone from insurance.
If you got the phone within the past 14 days, they will swap it out for you with a new one free of charge.
You can also return it and get another phone like the ET4G.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Even if it's been over 30 days, you can call and (politely) complain about how you bought the phone new and it had a dead pixel. They will send you a new one free of charge (you will have to send yours back but they will send you a new one)
These will all work with an unlocked bootloader since they don't check. If you want to be more safe, you can run 'fastboot oem lock' in a terminal while in bootloader, but it will say ***RELOCKED*** at the top and you won't be able to unlock it again.
That is called insurance fraud and is illegal .
Click to expand...
Click to collapse
Yes, very illegal, and is why our insurance deductibles go up every year or so.
I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
Click to expand...
Click to collapse
Once you take the phone out of the box and turn it on, it is "used". Not sure why people feel they are entitled to a brand new phone to replace a used one. Sprint will give you a new one under warranty for the first 30 days if you have problems. Otherwise, you get a refurbished one to replace your used one.
You get a new phone from insurance.
Click to expand...
Click to collapse
No you don't. 80% of the time you will get a refurbished one.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Click to expand...
Click to collapse
Once again insurance fraud is illegal.
If the OP has had the phone less than a year, a dead pixel is covered by the factory warranty through sprint. Just unroot and take into a corporate sprint store, they will either fix the screen, or give you a replacement for free. Insurance is not needed if you are within one year from the purchase date. Insurance is only for losing/breaking/stealing your phone.
These will all work with an unlocked bootloader since they don't check.
Click to expand...
Click to collapse
Every corporate sprint location will check if your device is rooted. If it is, they will just ask you to unroot it, so he might as well just unroot before going in.
Thanks to a few of you.
I'm returning it for a new one.
Mods please lock and delete this crap thread.
Sent from my Google Nexus S 4G via XDA Premium
Does any one know how long after buying can we still add Insurance?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
celeox said:
Does any one know how long after buying can we still add warranty?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
Click to expand...
Click to collapse
its usually 30 days after purchase.
I wonder if they will check since mine is rooted lol.
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
I think your best bet would probably be to try to get third-party insurance, like what is offered by SquareTrade... http://www.squaretrade.com/android-landing1.
Keep in mind, whichever insurance you have, you'll still have to pay a deductible to get a new phone (or get your phone fixed). For squaretrade, it's $99.
EDIT: Ensquared seems to have a cheaper option. Both the up-front cost of the plan as well as the deductible are less expensive: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
demarcmj said:
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
Click to expand...
Click to collapse
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
celeox said:
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
Click to expand...
Click to collapse
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
Click to expand...
Click to collapse
I am going to try and put sim card in my brother's phone and call from it see if I can fool them but thanks for all your help.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
Click to expand...
Click to collapse
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
celeox said:
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
Click to expand...
Click to collapse
Good to hear you got it figured it out. My phone was actually stolen this weekend and I should be getting one tomorrow, I really hope its not refurbished.
That crying face kills me when the thread is about broken screens/phones. Horrible feeling :/
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
jjlean said:
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
nope