Can someone help me with O2UK 3G - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

I have had my phone for over a year now but 3G coverage is so bad , most of the time im on 2g (o2-uk) very rarely does it say 3g o2-uk. it takes ages to get a page due to the fact i keep getting page not found errors.
i rang o2 today and was told to hard reset phone , to update latests updates (both which have been done) and no difference.
i have a 3g sim.
it appears that when it switches to 3g it gets no signal altho i may be wrong
could anyone suggest any tips / tricks to make 3g mode work

Ok I had a similar issue with my O2 reception and the only way I found that helped was to disable HSDPA/HSUPA, I now mainly have a good 3G signal.

AndyFZ1S said:
Ok I had a similar issue with my O2 reception and the only way I found that helped was to disable HSDPA/HSUPA, I now mainly have a good 3G signal.
Click to expand...
Click to collapse
how do i do this?

Double posted sorry - please delete (i couldn't find a delete option)

Go to settings Connections Advanced Network and Disable HSDPA/HSUPA.

Related

Which radio for HSDPA on O2 UK? Can't get it on 1.50 :o(

I've just got a T-mobile Ameo, unlocked it, upgraded radio to 1.50 and added the AP Dual ROM.
Not sure if I need to change any settings anywhere but I can't for the life of me get anything other than a "G" showing up and very slow connection speeds to match.
I've definitly got it in my area so my next step was to try a different radio. Does anyone have any recommendations which one works on O2/UK or things to try before changing radio?
Many thanks
DannyBoy said:
I've just got a T-mobile Ameo, unlocked it, upgraded radio to 1.50 and added the AP Dual ROM.
Not sure if I need to change any settings anywhere but I can't for the life of me get anything other than a "G" showing up and very slow connection speeds to match.
I've definitly got it in my area so my next step was to try a different radio. Does anyone have any recommendations which one works on O2/UK or things to try before changing radio?
Many thanks
Click to expand...
Click to collapse
do a download speed test as i found on t-mobile the icon does not change to "H" with the t-mobile official roms it just shows 3G
Tried all the speed tests. Can't remember the exact results but at the time I was comparing it to the same sim card in my Orbit which is GPRS only and the speeds were about the same.
I'm not even seeing a 3G though, just the G
Ever thought that maybe that area doesn't have HSDPA coverage yet?
DannyBoy said:
I've definitly got it in my area so my next step was to try a different radio.
Click to expand...
Click to collapse
As I said
DannyBoy said:
Tried all the speed tests. Can't remember the exact results but at the time I was comparing it to the same sim card in my Orbit which is GPRS only and the speeds were about the same.
I'm not even seeing a 3G though, just the G
Click to expand...
Click to collapse
Stupid question I'm sure, but ur SIM is 3G enabled isn't it? When I upgraded an old vodafone account to support 3G, they had to send me a new SIM that was enabled for the service.
And my bosses British Telecom SIM card in my Ameo only showed GPRS until they enabled 3G on the account/sim, at which point it then started showing 3G.
Digital.Diablo said:
Stupid question I'm sure, but ur SIM is 3G enabled isn't it? When I upgraded an old vodafone account to support 3G, they had to send me a new SIM that was enabled for the service.
And my bosses British Telecom SIM card in my Ameo only showed GPRS until they enabled 3G on the account/sim, at which point it then started showing 3G.
Click to expand...
Click to collapse
my o2 sim's are not 3g sims
Think you could well have it there mate.
I've just tried 1.45 and 1.47 radio's with the same results (just the G showing)
Will geton to O2 tommorrow
O2 are useless when it comes to data, last I checked they did not yet have HSDPA, and had a different pricing structure for data over GPRS and 3G, over GPRS you could buy a data bundle, but over 3G the best you could do was add a £5 add on that gave 4MB, after that it was a £3 per MB charge! imagine paying £2400 to download a Divx movie, you could go and buy the movie in Hi-def plus a Hi-def player plus a Hi-def TV to watch it on for that sort of money!
anyway bringing my post on topic
1) It is true you need a 3G sim (uSim) aswell as a 3G phone
2) It is possible that your area has 3G coverage but not HSDPA
3) Check the cost of "3G data" on your package before you go wild
ice_coffee said:
O2 are useless when it comes to data, last I checked they did not yet have HSDPA, and had a different pricing structure for data over GPRS and 3G, over GPRS you could buy a data bundle, but over 3G the best you could do was add a £5 add on that gave 4MB, after that it was a £3 per MB charge! imagine paying £2400 to download a Divx movie, you could go and buy the movie in Hi-def plus a Hi-def player plus a Hi-def TV to watch it on for that sort of money!
Click to expand...
Click to collapse
Not my experience. I have HSDPA on O2 without a problem on my 7500 and laptop (using the O2 USB modem), so long as there is a 3g signal it usually gets an HSDPA download. The 3g symbol will change to an H.
I am using the standard HTC WM6 ROM with Radio 1.5
I have the O2 Web Max tarrif, so I have unlimited data.
I used to disable 3g on my Exec by going into the Phone Settings and setting the Band settings to GSM only instead of Auto (WM6 on the Exec was very poor at swtiching between the 2) - have you looked at that ?
Clearly if you don't have a 3g SIM that will be a problem too.
cottinghamm said:
Not my experience. I have HSDPA on O2 without a problem on my 7500 and laptop (using the O2 USB modem), so long as there is a 3g signal it usually gets an HSDPA download. The 3g symbol will change to an H.
I am using the standard HTC WM6 ROM with Radio 1.5
I have the O2 Web Max tarrif, so I have unlimited data.
I used to disable 3g on my Exec by going into the Phone Settings and setting the Band settings to GSM only instead of Auto (WM6 on the Exec was very poor at swtiching between the 2) - have you looked at that ?
Clearly if you don't have a 3g SIM that will be a problem too.
Click to expand...
Click to collapse
as a business customer maybe, but try adding web max to a voice tariff so you can have 1 sim does all (like T-mobile do) I think you will find that O2 don't support it !
I pay £37.50 PM for 900 Xnet Anytime mins and unlimited HSDPA data ! what are you getting ?
Well, the first person I spoke to at O2 they told me it has nothing to do with the sim card, he said it was because the HTC advantage is not surpported on the O2 network.
I politely asked to speak to someone who has an ounce of common sense. To which he said he was a manger and he knew more than most :lol:
I re-called and the next person I spoke to agreed its probably the sim and I'll need to go into a store and get a new sim card.
Off I popped to the nearest store, but the poor bloke serving had never even heard of HSDPA, let alone what it was.
I asked him if I could possibly try one of their sims in my phone to see if I can get HSDPA and he agreed to let me try his. Before he opened his phone I noticed an H on his screen so I told him what the H stood for.
Anyway sure enough it worked but when he tried registering a new sim to my number their computer system said no
He gave a me number to call to get a new sim sent to me but as expected it took me another two attepts until I found someone who had the slightest idea what I was talking about.
Finally £14.99 and 5 hours later the new sim should be in the post.
DannyBoy said:
Well, the first person I spoke to at O2 they told me it has nothing to do with the sim card, he said it was because the HTC advantage is not surpported on the O2 network.
I politely asked to speak to someone who has an ounce of common sense. To which he said he was a manger and he knew more than most :lol:
I re-called and the next person I spoke to agreed its probably the sim and I'll need to go into a store and get a new sim card.
Off I popped to the nearest store, but the poor bloke serving had never even heard of HSDPA, let alone what it was.
I asked him if I could possibly try one of their sims in my phone to see if I can get HSDPA and he agreed to let me try his. Before he opened his phone I noticed an H on his screen so I told him what the H stood for.
Anyway sure enough it worked but when he tried registering a new sim to my number their computer system said no
He gave a me number to call to get a new sim sent to me but as expected it took me another two attepts until I found someone who had the slightest idea what I was talking about.
Finally £14.99 and 5 hours later the new sim should be in the post.
Click to expand...
Click to collapse
you should have said 3.5G it's laymans term for hsdpa and oiks in phone shops understand it.
New sim arrived today and I'm up and running on 3G/HSDPA
The only odd thing is it seems to be constantly be switching between 3G and H.
90% of the time it says 3G then if you hit a link when browsing it'll switch to H. As the new page is loading though it'll swich from 3G to H two or 3 times.
Does this sound normal to you?
Glad it turned out to be something fairly simple (once you actually found someone with an ounce of sense). Mine flicks between 3G and HSDPA fairly regularly - it tends to say HSDPA until a data connection is established, at which point it drops back to 3G
Digital.Diablo said:
Glad it turned out to be something fairly simple (once you actually found someone with an ounce of sense). Mine flicks between 3G and HSDPA fairly regularly - it tends to say HSDPA until a data connection is established, at which point it drops back to 3G
Click to expand...
Click to collapse
It shouldn't say 'H' until you're connecting or downloading. As soon as you start receiving data it will switch to 'H', although sometimes my 3G would mysteriously switch off entirely in my office (on my Hermes AND Ameo) and I'd be stuck with GPRS until I restarted or waited for about 15 minutes. Strange.

[Q] Not able to connect to Internet

Wondering if you can help me.
In my office my colleuge and I have an hd2 on UK o2 pay monthly. Untill about a month a go we were getting HSPDA internet access. Now we are only getting EDGE. I contacted o2 and they stated that the area is a very high coverage area and we should be getting HSPDA.
What makes matters more interesting is two other colleuges in my department in the same building, one has an iphone 3 and the other has an iphone 4, both guys are on uk 02 pay monthly and are getting full 3g access. I am getting 3g and hspda in other areas.
Does anybody know why we are getting edge instead of at least 3g?
thanks.
I had a very simillar issue, so perhaps the solution I found will work for you. A co-worker of mine bought an HD2 (immediately after seeing mine). In many areas at work the reception was terrible. I also noticed that at home, when I first had the phone I got 3G often, but after a few weeks I was suddenly stuck on the EDGE network (If I got any reception at all). Since messing around with the Android port I was forced to flash a new Radio ROM and it seems that was my problem all along. At home I now get constant full bars HSPDA. At work I get reception in places that I never did before. My coworker (still using stock radio) is having the same reception issues I used to have.
So my advice is try a few different radios and see if that helps.
Faelok said:
I had a very simillar issue, so perhaps the solution I found will work for you. A co-worker of mine bought an HD2 (immediately after seeing mine). In many areas at work the reception was terrible. I also noticed that at home, when I first had the phone I got 3G often, but after a few weeks I was suddenly stuck on the EDGE network (If I got any reception at all). Since messing around with the Android port I was forced to flash a new Radio ROM and it seems that was my problem all along. At home I now get constant full bars HSPDA. At work I get reception in places that I never did before. My coworker (still using stock radio) is having the same reception issues I used to have.
So my advice is try a few different radios and see if that helps.
Click to expand...
Click to collapse
Yea we did try that the other night thinking it might be a radio issue we went from 2.5 up to 2.12. What rom / radio did you use if you dont mind me asking?
Does anybody else have any ideas? This is happening with two ok uk hd2's in the office! My colleuge and I have tried multiple rom and radio upgrades but nothing is working but my other colleuge on iphone can get 3g sitting beside me
ive had this issue too, never knew how to fix it :/
AGHHHHHHHHHHHH Going to call o2 tomorrow and tell them I want to swap for a new phone, I am not getting the service I should be!!!
Ive tried just about everything I can think of. Ive tried updating the ROM, Radio, rilphone.dll - also tried going back to stock rom, yet my colleuge sits on his iphone right beside me on 3g its madness!
have you tryed puting your phone into flight mode then .ack on again let thephone pick the strongest hsdpa mast signal up. welcome to tbd way o2 works lol we get it all the time in york and leeds
That is a very interesting idea. I will try and report back thanks man!
I am really getting no ware with this. Phoned O2 and they tested phone in my network said that I should be ok I should have full hspda access, my colleuge is sitting on iphone with ull 3g and has a o2 dongle which has hspda access. I am getting fulll signal strength, changed the sim card and tried multiple radio and dll file combos and this is driving me nuts. Any help would be appreciated.
I have been doing some further testing and found something interesting. When I am at home and can connect to HSPDA. I went into the base band and changed it to WMCDA got full access. I then changed it to GSM band and got Edge. I then went into work to test it and tried to force it to WMDCDA but it wouldn't even connect at all no coverage.
I tried it back on GSM and full coverage but only edge support. Any ideas?

[Q] Tmobile (UK) Using Orange Network......

So Im sure any of you on Tmo UK will be aware of this new option they've given us whereby you can opt-in to use the orange networks if you lose reception from Tmobile........
I thought to myself "yeah...... why not..... cant hurt"
Seeing as I barely get a 3G / HSDPA signal where I live I thought that perhaps it might kick into "orange mode" and give me some 3G action.... (sadly it doesnt)...
Anyway since I opted in Ive noticed that sometimes when Im on the Tmo/Orange signal, the "Edge" (E) symbol is displayed in my taskbar......
Its definitely a lot faster than GPRS but doesnt seem to be as quick as HSDPA, I thought that perhaps it was there in place of the 3G symbol but sometimes that will appear too.....
I thought "Edge" was only available in the US.....
Does Orange have some kind of in between speed that I was previously unaware of??
conantroutman said:
So Im sure any of you on Tmo UK will be aware of this new option they've given us whereby you can opt-in to use the orange networks if you lose reception from Tmobile........
I thought to myself "yeah...... why not..... cant hurt"
Seeing as I barely get a 3G / HSDPA signal where I live I thought that perhaps it might kick into "orange mode" and give me some 3G action.... (sadly it doesnt)...
Anyway since I opted in Ive noticed that sometimes when Im on the Tmo/Orange signal, the "Edge" (E) symbol is displayed in my taskbar......
Its definitely a lot faster than GPRS but doesnt seem to be as quick as HSDPA, I thought that perhaps it was there in place of the 3G symbol but sometimes that will appear too.....
I thought "Edge" was only available in the US.....
Does Orange have some kind of in between speed that I was previously unaware of??
Click to expand...
Click to collapse
I don't know it fore sure, but France Telecom (Group holder of Orange) have invest a lot in UMTS maybe it's that you got.
g
edge
3g
H
in order of speed, edge has been used in the uk for years
So you texted Yes to 2121 as well.. I honestly cannot spot any difference, still haven't gotten Orange coverage yet
Richy99 said:
g
edge
3g
H
in order of speed, edge has been used in the uk for years
Click to expand...
Click to collapse
Didnt realise that........
about edge anyway........
cheers...
Don001 said:
So you texted Yes to 2121 as well.. I honestly cannot spot any difference, still haven't gotten Orange coverage yet
Click to expand...
Click to collapse
lol you probably wont need it in London........
coverage is poor out here in the sticks though..........
it perhaps won't auto switch networks, because it knows t mo is the preferred network, unless there is no t mo reception at all.
you maybe need to add the orange network as a preferred network
settings menu all settings personal phone network tab set networks let's you set the preferred order and such, so if you find yourself in an orange dominant area move orange above tmo in the list.
conantroutman said:
lol you probably wont need it in London........
coverage is poor out here in the sticks though..........
Click to expand...
Click to collapse
OK I'm generally a proud Londoner (Not a bad thing lol).. But sometimes I've been in the middle of Oxford Street and notice I have no reception, London isn't a great place for good reception is some areas, you get better reception in residential areas then main high streets
@sam...
Mine seems to switch even when I have a reasonable amount of signal.
9 times out of 10 today when I looked at my phone I had the roaming and edge symbols sitting in my taskbar....
I generally never struggle for basic network coverage so I was surprised at how often I'm on orange signal...
@don..
Yeah I guess there are plenty of things that could hamper you're signal...
Maybe it's that famous london smog I've heard so much about
conantroutman said:
@sam...
Mine seems to switch even when I have a reasonable amount of signal.
9 times out of 10 today when I looked at my phone I had the roaming and edge symbols sitting in my taskbar....
I generally never struggle for basic network coverage so I was surprised at how often I'm on orange signal...
Click to expand...
Click to collapse
good to know, i guess it must do some signal strength comparing.
conantroutman said:
@don..
Yeah I guess there are plenty of things that could hamper you're signal...
Maybe it's that famous london smog I've heard so much about
Click to expand...
Click to collapse
Maybe lol
Battery Drain
I've also just signed up to this as I get poor signal thru T-Mobile when in some buildings whilst at work.
Problem is that I've noticed a significant drain in battery since subscribing presumably as the phone is always comparing signal strength of both Tmo and Orange and switching between the two periodically.
Is there a way to change carrier manually through some form of *#*# dial code rather than to switch to manual and select the desired network as this takes a while? I don't seem to have the option to set my preferred networks as a previous poster mentioned.
I've had mixed experience with this - make sure your sense and activesync settings are set to NOT download data when roaming - the Orange/T-mobile thing calls itself roaming and I kept getting password incorrect responses from gmail on activesync, I assume because it was trying to access the servers from different IP addresses rapidly. You do not get 3G etc from Orange - your data comes over t-mobile, you just roaming onto the Orange network when there is no signal on t-mobile, so it should give you better call coverage, but for data switch off roaming so it only tries to access data when on t-mobile.
bmcconalogue said:
I've had mixed experience with this - make sure your sense and activesync settings are set to NOT download data when roaming - the Orange/T-mobile thing calls itself roaming and I kept getting password incorrect responses from gmail on activesync, I assume because it was trying to access the servers from different IP addresses rapidly. You do not get 3G etc from Orange - your data comes over t-mobile, you just roaming onto the Orange network when there is no signal on t-mobile, so it should give you better call coverage, but for data switch off roaming so it only tries to access data when on t-mobile.
Click to expand...
Click to collapse
Are you saying that there are charges for data usage whilst using the orange side of things?......
Hope not........ Lol
Sent From 1998 Via 56K Dial Up

Optimus dropping calls in 2G mode

Hi Guys,
My optimus calling service is not reliable at all in 2G mode. Is it just mine or there is really a problem with 2G networks. When I switch to 3G everything seems to be ok. Sometimes it drops the connection during the calls. Sometimes I can hear the other side but they can't hear me.
Overall it is a very good phone apart from calls dropping.
No issue
Been using it for a week now. Have flagged the 2G explicitly to conserve battery. Not had any case of call drops or one way traffic.
Cheers,
Vikram.
I use only 2G and I speak a lot. No problem at all.
Thanks guys, so I assume that next step should be to leave it for repair. I'm afraid that they will return it without any changes as this behaviour is not so regular.
Also my phone sometimes drops calls. I've resolved the issue replacing SD card, from Sandisk 16gb class 2 to Transcend 8gb class 4. Now works well, hope the firmware update resolve the SD compatibility problems
Is it really possible the only reason to be in the SD card? There is no much sense on this but who knows?!
I think it's not a sd-card problem, because i have the same problem here in Hamburg/Germany and for me it's the provider 'O2'. Same thing before with my Samsung Spica and my girlfriend ('O2' too) has a X10 mini, same calldrops...
Maybe you can try the simcard with another mobilephone!?
Greetings
Yes I can confirm the drop calls with o2 germany. I was two weeks ago in Köln and had the same problem but to be honest I had similar problem with e-plus.
matematic said:
Hi Guys,
My optimus calling service is not reliable at all in 2G mode. Is it just mine or there is really a problem with 2G networks. When I switch to 3G everything seems to be ok. Sometimes it drops the connection during the calls. Sometimes I can hear the other side but they can't hear me.
Overall it is a very good phone apart from calls dropping.
Click to expand...
Click to collapse
I use 2G mode to save battery life. I've not had any problem so far.
I have the same problem too. I will try to figurate if excists in 3g mode
Maybe your network has issues , or your signal is quite weak . I have full signal in 2g at all times
The problem could be strictly with the network reception in your area where 2g is very limited. With repairs they may be unable to detect anything wrong with the phone itself. See if you can find someone else on the same network, preferably different phone, and checking their status on 2g.
unfortunately my home has excellent reception, i have a second old device(nokia 6310i) and it works perfect with it
I have this problem too + missed calls.Keep reading but no solution so far.Flashed to prime v2 and nothing.I don't think the problem is in the network because i try with two different sims and problem exist but will buy another sim and see.
Same problem here. Also the voice quality is really horrible and sounds like it's coming through a pipe LOL.. Is this normal or?
FnH84 this is not normal.I thing that is software problem(other brands has the same problem).Maybe any process or application i don't know but this phone is useless as a phone.Everiting else works great but ............I will keep trying other rom-s other sims and keep reading for solution.
Ok, i found a convient solution for me. downloaded ,status bar 2g 3g, from market. i have always data off unless i need it(in 3g mode always). this program show in status bar if your network is 3g or 2g without having data on all the time cause consumes much battery. give it a try
Ok i install the program but it always shows 2g even my data is off.Is that normal.What the program show in your statusbar.
did you uncheck the 2g mode from the settings?

[Q] Atrix 4G NO SIGNAL

I‘ve got an Atrix 4G a few days ago. but have a serious problem now.
i have bought the unlock code and the code was accepted.
after i insert an GSM card,the signal status bar shows a big forbidden sign just like "NO PARKING".it works like a MP4 right now,cannot make any calls.
i have changed for more than 5 GSM cards.but still no signal.
anyone who knows what should i do now? thanks!
Have you tried manually searching for an operator and logging into its network under mobile network settings? (you can switch back to automatic afterwards).
There could be a frequency mismatch, but on the one hand this bad by is quadband gsm and triband 3g, and on the other hand that woul dbe something you checked before you bought.. right?
Where do you live?
I have a similar problem. My reception goes on and off a lot and sometimes a reboot works, sometimes it doesn't. I have real bad reception at places where my old phone (an x10mini) had very good reception. The wierd thing is that when I have reception it's 4-5 bars, and then it drops to 0, I live in Sweden and have Tele2 as my carrier.
Qatar - Same issue
Hi all,
I'm having the same issue with my phone... no radio signal at all. My friend has an HTC android phone that has the same hardware antenna wise and band frequencies as the Atrix and his works fine... and my friend has an Atrix here unlocked and it works too...
Any thoughts?
I'm having the same problem... It worked yesterday when i unlocked... Since today, It can't find my carrier network... I hope it's not broken!!!
i had the same probleme weeks ago i reset all and i stay always in automatic research
tonton_fred said:
i had the same probleme weeks ago i reset all and i stay always in automatic research
Click to expand...
Click to collapse
I performed a Hard Reset... Still no lucky...
I searched for Networks. Then I tried that carrier's SIM, and it worked...
Wonder why mine isn't working on edge nor gsm as yesterday...
Just figured out that my phone is not working with edge, gsm... only with 3G...
The phone is Quadband... So... Wasn't it supposed to work with all frequencies??

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