Hi Everyone,
Quite a number of people, especially in Europe are experiencing caller id issues on the HTC Mozart, and some other HTC devices with WP7 (I can only be sure of the Mozart though). The issue is decsribed by many people here:
answers.microsoft.com/en-us/winphone/forum/wp7-wppeople/htc-trophy-caller-id-problem/90c3b4d2-b558-4e6e-aa91-2530285f302f
Basically, I have my Mozart getting the contacts from my Exchange mailbox via sychronisation. All the contacts are stored with the international prefix (+356 for Malta, +44 for UK etc. etc.) to have everything working while local or roaming. Everything works ok except caller ID. SMS are recognised with no exception while calls are not recognised, at least not all of them.
Depending on which provider the caller is, numbers sometimes come in with the international prefix and sometimes they are not (depending on the local provider the caller is subscribed to). Basically the Mozart does not recognise the caller ID if it does not find an EXACT match in the address book. Eg. If the call comes in with +356 123456 the caller is recognised, if the call comes in with 123456, it is not. SMS is not affected by this issue. All SMS are recognised as they all come in with the prefix.
And there is no workaround as if I remove the prefix from my contacts, the SMS will start not to be recognised.
In brief, the Mozart does not strip the international prefix or have some condition to recognise the number if it is not a perfect match (including the prefix). I did not see any mention on this in these forums, but have seen it elsewhere, and for sure it is a problem which affects some Mozart owners depending on their provider.
Have contacted HTC and and after some useless replies, I received silence.
After debranding my T-mobile Mozart, and running the RUU_Mozart_HTC_Europe_1.30.401.01_5.54.09.21_22.33 b.50, the problem remained exactly the same as before.
The same SIM card in my Mozart works ok on a Galaxy S of a friend or an old Nokia feature phone, so the issue is specific to the Mozart.
Can anyone provide any insight? Is anyone experiencing the same problem?
Thanks,
Stefan
Exactly the same here, I also debranded the same way and the problem remains the same.
I saw in some other forum that there should be a way to change a parameter in the registry to limit the lookup to the last 8 digits, which would fix it for me. Is there a way to do this on a Mozart?
quax 0815
I used hack from this thread http://forum.xda-developers.com/showthread.php?t=907971
look for -Caller ID issue fix in the first post.
I had the problem of having to save both numbers with and without the country code. (Country code for SMS, and no country code for calls).
Works like a charm My country code has three digits. If it doesent work try tweaking the number in registry hack.
the ultimate resolution
1- go to the following address to download registry editor:
touchxperience
.com
/en/applications/viewcategory/3.html
choose the file: Registry Editor Version:0.9 by checking the box next to it then click on download.
2-copy the downloaded file to your phone (probably to the storage card) and then install it.
3-go to applications and open the new application: Registry Editor.
4-go to the following:
HKEY_CURRENT_USER
then
ControlPanel
then
Phone
then
CallIDMatch
then choose the type to be " dword " and change the value to " 7 "
5- finally soft reset you phone or turn it off then on and BANG!
enjoy
How do you copy the downloaded file to the WP7 device?
Related
Can anyone explain why when I recieve incoming calls, my XDA doesn't match numbers to contacts and displays names instead of just a number?
I believe that you need to ensure you are running the latest ROM & Radio Stack.
Also your contacts must be prefixed with +44 so it can do a full number match.
My contacts were all prefixed with +44..number
But when I dialed a contact, it would not dial. Once I removed the +44 it worked.
So the question is how can it display a contact name when I have taken away this prefix?
Primed
Hi guys,
One other odd thing I have noticed is that if you put a - in the number, i.e 07801-12345 it does not always match the caller and says it is unknown number.
Does any one have any ideas?
I am running the XDA Dev Rom.
Thanks, Gil.
i've noticed that sms complete there names when i put the country code and everything in the contact and incomeing calls complete when i have only the area code and the phone number. this is realy anoying
Try this patch from Paragon Software http://www.penreader.com/PocketPC/SMS_Name.html
which fixes all SMS2Name confilcts ... and voice calls (if the caller uses their mobile number).
But, there seems to be varying degrees of success downloading this patch.
If you cannot download the patch, let me know I have the original source code..which works great.
PS: Upgrade to PPC 2003 which has this fix built in ! :shock:
in what format will everything need to be in to work with this new tool?
as i think that that fancy nice looking dialer program that comes in the dev's rom needs them without country code.
Hey Guys!
I'm having some issues in contact identification in Brazil and would like to know if you share the same problems in other countries. (And, .:hopefuly:., if you have a solution for this)
In Brazil, to make long distance phone calls we have to store our contacts number in this format:
0 + Operator + Area Code + Phone Number
For short distance calls, you could use just the phone number or the "full" number with the zero, operator and area code numbers.
Considering this, I've always had my contacts full numbers stored in my phone in case that if I go to another area code, I'll still be able to call my contacts from my city and from somewhere else.
The problem is: Whenever I get a SMS / MMS, the operator send the number in the following format (with a missing operator no.) and the phone won't recognize it as being a contact number.
0 + Area Code + Phone Number
I used to have nokias phones (n95, e71), motorola's, etc. and they all were capable to identify the contacts in SMS and phonecalls. I'm probably doing something stupid with my phone here.
It may be relevant:
Phone numbers in brazil: 8 digits
Area codes: 2 digits
Operators: 2 digits
ps.: If I misused the "operator" word, you can undestand it as being like "Sprint", "Verizon", "O2" and other companies that may provide you with long distance services. Eg. I could be a sprint user and use verizon's long distance service.
What your operator?
Thx
EMERSON VIER
My current phone operator is TIM - Brasil - São Paulo (11)
Every SMS I get has the phone number in this format:
0 + Area Code + Phone Number
Does android allow some sort of "default" operator for every phone call?
I'm having the same problem with my phone, I'm also a TIM subscriber.
The only (flawed) solution that I've found is to store the same number again but without the operator code.
Still hoping to find a better solution. Anyone out there can help us?!?
I use the MagiCall 2.2.4. my operator TIM.
andretrizzo said:
I'm having the same problem with my phone, I'm also a TIM subscriber.
The only (flawed) solution that I've found is to store the same number again but without the operator code.
Still hoping to find a better solution. Anyone out there can help us?!?
Click to expand...
Click to collapse
That's exactly what I'm doing.
Couldn't find Magicall for android. Just WinMo.
My phone operator in Brazil is Vivo and I store all my phone numbers in the following format:
0 + area code + phone number
Because I ommited the operator code, Vivo assumes its default code. This way, the numbers stored in my phone are good for short and long distance calls, and the caller identification also works for SMS and MMS.
I'm not sure that applies to TIM though.
Of course what I suggested is just a workaround. This seems to be a known issue in Android:
http://code.google.com/p/android/issues/detail?id=1673
http://code.google.com/p/android/issues/detail?id=1250
http://groups.google.com/group/android-platform/browse_thread/thread/0e5286ce14aba5b2
You could vote for the issues.
TIM doesn't have a "default" operator service. That's why we have this problem.
I think Claro and VIVO does. As soon as I get out of this contract, I'll migrate to other provider.
I have the same problem here.
You guys found any solution beside switching operators?
Nope.... Right now I'm a very happy vivo user.
However, it seems that the sim card is the one responsible to automatically add an operator number. Every time I call someone without the operator I get this message indicating that the sim card has changed the mumber automatically.
I wonder if we could add an program into TIM's simcards to act like other companies do.
danielmk said:
Nope.... Right now I'm a very happy vivo user.
However, it seems that the sim card is the one responsible to automatically add an operator number. Every time I call someone without the operator I get this message indicating that the sim card has changed the mumber automatically.
I wonder if we could add an program into TIM's simcards to act like other companies do.
Click to expand...
Click to collapse
I installed a program called Right Number.
All my contacs are in the format: 0 + Area code + Number (01191234567)
When you make a call, the program adds the operator number of your like.
And when you receive a call, the phone will recognize the contact.
I recomend!
My wp7 are connected to exchange and all contact are synced without any problems I can find contact via people and call to but if I receiving call event from callers with already in my address book i get "unknown contact" msg, why so? I can’t found any setting with can bring caller info name from people. Please help.
Because they hide their number?
i see phone number but no name
No one use exchange and have this problem?
no exchange and sometimes it recognizes the number sometimes not
it's because of the country (f.e +44 or 0044) phone codes before the phone number. I have the same problem!
The incomming calls are without the codes. If you have stored the contact with the country code, the phone won't recognize it. Strange thing for a phone made in 2010. Next thing is that the incomming SMS have the country codes! I solved it the following way:
1) I sync my Mozart with hotmail;
2) I installed outlook connector and added the hotmail account to my outlook.
3) Exported the contacts to excell file
4) Copied all phone numbers to another phone number column (fe.Home_Phone) and removed all country codes from the phone numbers in that column. As result I have two phone numbers for each contact - one with country code (to recognize incomming SMS) and one without country code (to recognize incoming calls);
5) Imported the excell file back to the hotmail contacts in outlook by "replacing items with imported", pressed "rend/receive" to sync with hotmail - done.
I hope you got my idea and sorry for my broken english!
I have searched for this and found the same question posted in a HD2 Android category, but there were no responses... so asking for myself in here.
I have all my phone numbers listed in my contacts with the preceeding area code, as I often travel outside of the local area and need those area codes included in my contacts numbers..... ie: all my phone numbers are 10 digits in length.
However, there doesn't seem to be a requirement for the area code to be sent, when a caller has Caller-ID enabled. In other words, I receive some calls from contacts in my phone, but if their phone doesn't include the area code in their Caller-ID, then my phone doesn't recognise or identify the number. Consequently, when hanging up from those calls, it constantly asks me if I want to save the number.
Note - it isn't a permanent thing. Many incoming calls DO identify correctly, as the area code has obviously been sent with C-ID.
Does anyone have a solution for this?
Obviously I COULD go thru every contact and manually add another non-area-coded phone number - perhaps under an obscure phonebook entry, like "pager"... but surely this is something that one would expect be handled automatically by the phone... not by duplicating entries as a work-around.
What would happen for business-people who travel internationally - most of their contacts would also include the "+61" (or whichever) country code also.....
Nobody ???
Bumping again ????
Anybody have any clues to this?
Did you try disabling the Area Code Prefix setting in Settings -> Call Settings ?
kawazaki said:
Did you try disabling the Area Code Prefix setting in Settings -> Call Settings ?
Click to expand...
Click to collapse
Thanx mate for your reply.
Sorry took so long.... my phone has been in for warranty repair (unrelated matter to this) for the last 7 weeks, so I haven't logged onto xda in that time !!!
No..... I haven't tried disabling the AC Prefix setting. I will have a look at that and see if it makes any difference.
One additional comment..... I am also having the REVERSE problem.... in that SOME people who ring me on their mobiles, the caller ID is also sending the +61 (Australia) country code in front of their mobile number too.... so again, my phone isn't recognising them as being the "same" number as what is stored in my phonebook ????
Will try the disable thing you mention and report if it works.
Sorry mate... cannot find the setting you mention.
Could you explain please exactly where it is ?
spinifex74 said:
Sorry mate... cannot find the setting you mention.
Could you explain please exactly where it is ?
Click to expand...
Click to collapse
Or you could turn off having the phone ask to to add the number to your contacts.
On the US T-Mobile phone it is:
Activate phone screen
Menu
Options
Menu
Network Selection
Advanced tab
Turn off the feature to "Add new phone number to People at end of call"
I'm using the NRG ROM.
Thanks stevedebi.
Sorry - I mite not have been properly clear.
The issue isn't being asked to save a new number.
The issue is.... the phone does not recognise a number - mobile or landline - if there is an area-code or country-code prefixed to the number (or vice versa) with the entry in the phone book.
Eg: ALL my contacts saved in my phone have their mobile numbers WITHOUT the +61 country code.... and ALL landline numbers are saved WITH area-codes.
Now - depending on my contact's phone operators, they sometimes send with, or without, those prefixes in their caller ID's.
Consequently - on those occasions.... my phone does not recognise incoming calls or messages as having come from my contacts, due to the extra numbers at the beginning.
Surely this is a software issue from HTC? I mean, surely the software should be able to query an incoming called ID (either with or without prefixed-codes) with a saved number in the contacts/phonebook (with or without prefixed-codes)... ???
Bumping again ?
Sorry to be repetitive.... still looking for an answer to this ???
Check you registry setting for "HKCU\Control Panel\Phone\CalIidMatch" value=?!?
try to reduce the number for "Value" by 1 and try.
This is for the number of digits your phone will check when comparing incoming numbers with stored names.
Thanx Omar,
Will try that. Question though.... does it check the phone number (by number of digits) in reverse order? ie: setting a particular number will have no effect, if it checks in normal forward order, as it's PREFIXES that are making things wrong.... so the phone needs to ONLY check the LAST 10 digits.... not the first 10. This will eliminate the issue with any country-code added to the front of a number... but will not help with a local area code, as these are dependent on the callers' carrier, if they send the area code in the CID or not
From my experience with my HTC phones, it checks the last digits.
I have number saved with the +974 international code (for Qatar), & when local call come in, they only show the local format (without +974) & the caller ID still recognises the names. Our local numbers are 8 digits, so I have the registry value set at 7 or 8 & it works fine.
Hello,
I'm facing the following problem: My Android based (Gingerbread) smartphone has a number of contacts with several phone numbers (home, work, mobile etc.) for each. When I call a contact the call goes through the mobile operator and I'm charged for the call by him.
I also have an an Asterisk-based PBX with a FCT (Fixed Cellular Terminal, or GSM Dialer or Fixed Wireless Terminal) connected to a VOIP provider that charges much less. If I prefix a phone number in Contacts with a fixed string (containing the mobile number to the SIM card in the FCT, plus some pause, plus the password to access the PBX's dial tone plus a bit more of pause) it works fine.
What I'm looking for is a way to have this standard prefix string stored somewhere and it be automatically padded at the beginning of each number dialed. Ideally, when dialing a contact I would be asked if I wanted to call with or without the standard prefix.
Is that doable?
All help is very much appreciated.
Nikolas
After further searching I've come across an app found on Android Market called Prefixer, by 253below.com. It does everything I want and much more. Maybe this info will help some one else looking for this.
Hello
I need a little help please...
i have configured the follow rule für incoming calls:
When numbers matches:
\+49535111222.*
remove characters:
\+49535111
Add number to call log:
prefixer number
other preferences are default.
i will like to see the 222 at a incoming call on the calling sreen, but i dont see it.
In the call log is the correct number 222, but dont on the calling sreen, there is only the android calling number with all caracters
Tobi
Hi Tobi,
I'm afraid I can't help with your problem as I've only used Prefixer for padding a prefix to outgoing calls, according to filters. However, they have a forum running at the developer's site (253below.com) and you should be able to have your questions replied there.