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So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
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Click to collapse
when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Click to expand...
Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
Click to expand...
Click to collapse
Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Click to expand...
Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
FoxRacR17 said:
So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
Click to expand...
Click to collapse
you dont have to do *228 ever on a 4g device. it auto programs on boot
aslong as you got your number set up and verizon knows your sim number (18 or 19 digit number, something like that, dont feel like ripping mine out to verify). Just place the sim in your device and fire it up, as soon the phone powers up it should auto activate. You will know it is activated when you see a 3g or 4g system above the signal meter.. if it's still on 1x, try making a test call to voice mail (*86) and if that works and you hang up, hopefully your data will come around.
I would also call from a landline and see if prompts you that the user's voicemail is not setup etc... that will let you know if the number ported off yet etc. /edit
And if you are powered up, have 1x and make a test call and your line/sim is activated. **It can take up to 15 mins for your data connection to be active, so if your test calls work and you have no data, just wait a few minutes and it will come around.** /edit2
magneticzero said:
you dont have to do *228 ever on a 4g device. it auto programs on boot
Click to expand...
Click to collapse
Thanks! Ill try rebooting my phone and see if that fixes it
magneticzero is exactly right. On a 4G phone the old *228 doesnt work. You might want to try rebooting the phone every so often and that should get your old number to pop-up.
I ported my number over to my thunderbolt while running a custom rom. I called gave them all my information. Was told that an email was suppose to be sent to me so that I can authorize the port. 45 minutes later I hadn't received an email so I called and was allowed to authorize it over the automated system which the call rep was on the line too. 5 minutes later a text was sent to my phone advising me that my number had been successfully ported. Had I just done the automated authorization the port process might have only taken about 10-15 minutes. I was never told to dial *228.
Just rebooted my TB and still dont have my old number yet :/ ill give it some more time, im just glad i dont have to unroot
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
FoxRacR17 said:
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
Click to expand...
Click to collapse
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Oh alright, i bought it brand new as a new customer thru amazon so they should know my sim number, thanks for all your help guys, hopefully they get it ported soon!
magneticzero said:
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
How did you authorize the port?
They had me call a number and follow some prompts and that was it, it was really quick
ddgarcia05 said:
How did you authorize the port?
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
I had to remove my sim card, reinstall, and reboot, then it found my number.
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
jett2314 said:
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
Click to expand...
Click to collapse
It's not that they have any more access to what is happening on your phone then they did before. What changed is the use of a SIM card instead of a MEID.
The reason that you cannot call *228 is that VZW has to run two very unique provisioning systems, one for GSM and one for CDMA and *228 is the access number for the CDMA provisioning system. Because of the fundamental differences in technology between the networks, on a GSM (LTE) network there is no need for a customer accessible provisioning system. Even if you don't live in a 4G area, your phone provisioning is still controlled by the LTE system on the back end.
Remember on all prior CDMA phones your phone was actually tied to the CDMA network via the MEID number that was unique to each phone. The purpose of *228 was to have the phone pull down all of the provisioning information from the VZW back end servers (I.E. your phone number and all of the other provisioning information that the phone needs to operate correctly on the network with your phone number). Because the MEID was unique and hard coded into each handset any time a change was made to the account the end user had to dial *228 to update the information on the phone itself.
Now (and this is why everyone who has been with VZW for any length of time is being thrown for a loop) with GSM service (LTE is a GSM service) you are assigned a unique Subscriber Identity Module (SIM card). This card contains a unique number, along with all of the basic information any LTE phone needs to communicate with the network, which is hard coded in the sim card you are assigned when you got your TB and this number is assigned to your phone number in VZW's back end system (just like your MEID was prior). There is no such thing as an MEID like you are used to in an LTE network. Everything is tied to the unique identifier on the SIM card, not the phone itself.
Your TB has no MEID. It gets all of its provisioning information every time it boots from the information stored on the SIM card. That is why dialing *228 does absolutely nothing, because there is no MEID on the phone for the provisioning system to read, and there are no settings on the phone it can update.
Welcome to the SIM card express train, population, everyone already on a GSM network. And for what its worth, SIM cards have been in use in the US for a long time now. In fact many of the problems VZW techs are having frying SIM cards because they are not handled correctly or activated correctly very much reminds me of when PacBell Wireless first rolled out GSM service (PCS as they called it) back in 1997.
Success! Thanks to your detailed explanation Nusince I figured out that it wasn't updating because I had turned 4G off and also changed to their old 3g network using the ##778# dialer code. After putting those two settings back to their stock setting and I rebooted BAM my old number showed up and I had 3g again. Then I turned 4G off and went back to the old 3g network that way my phone doesn't keep dropping the data connection and it's all smooth sailing. Thanks for your help everyone and hopefully this helps someone in the future.
Sent from my ADR6400L using XDA App
Well I s-off and rooted the phone however now my phone is not working. I try to make a phone call and it says error #16 switch 237. If someone tries calling me it just goes straight to voicemail.
1) Make a call and stay on the line til sprint picks up
2) Have another cell phone/home phone to receive a call from the sprint rep that will help you.
3) They will do everything with no questions asked, voila.
dteze88 said:
1) Make a call and stay on the line til sprint picks up
2) Have another cell phone/home phone to receive a call from the sprint rep that will help you.
3) They will do everything with no questions asked, voila.
Click to expand...
Click to collapse
If you don't have another phone no need to trip, they don't require you to have a 2nd phone they just prefer it.
Reboot your phone and let the handsfree activation complete then goto menu, settings, update phone, and update the profile. Now your phone works.
cruise350 said:
Reboot your phone and let the handsfree activation complete then goto menu, settings, update phone, and update the profile. Now your phone works.
Click to expand...
Click to collapse
+1
That should do it.
cruise350 said:
Reboot your phone and let the handsfree activation complete then goto menu, settings, update phone, and update the profile. Now your phone works.
Click to expand...
Click to collapse
It doesn't.
Because you can't connect to mobile network.
Sent from my PG86100 using XDA App
Try *228 to activate.
notasimpleway said:
It doesn't.
Because you can't connect to mobile network.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Even when I can't connect to the mobile network because of an error I can still update prl and profile.
tapa tapa tapa
just fixed mine..
*228.. wait till sprint answers.
let them push whatever they do
reboot phone.. make a call .. done.. next, update profile. now u got 3g back.. done.
I tried master resetting the phone putting in ##786#, using the msl code, nothing. I called Sprint and they couldn't solve it. I tried *228 too,that didn't help it. I'm gonna try RUU'ing the phone next to see if it will work.
Sent from my PG86100 using XDA App
Mine made it through handsfree activation without issue, and I haven't had any of these problems..... Guess I got lucky, or just beat the rush.
So after calling into sprint (my E3D had the same Error 16 problem), apparently the Error 16 is a new security feature that is triggered by some change in the way the phone connects to the network. Some software changes can cause it (as can a ##RTN# apparently).
Not surprisingly, there's a bit of a hold time tonight to get through if you get the error message (about 12 minutes here). If you've got the error, call now and sit on hold -- they close in a little over 30 minutes.
Also, unlike other Sprint troubleshooting, call from the phone with the problem -- but have another they can call back on.
After I got s off, my phone automatically activated itself......then, when I made a phone call, sprint security intercepted my call, and asked me to verify my identity.....and then told me their system didn't recognize my phone!!! They told me to power down, then up in 30 seconds... Funny thing is that I was surfing with no issues prior to the call, ur I thought I'd share that with you guys.
Sprint has officially been put in the know!!!! Can u imagine all the 3D owners having these security breaches!!!! All coincidentally???? Lmfao!!!
I wish i would have known before hand that this would 16 my phone as mines a work issued phone so i cant just call in like a normal user. Is there a known local method that works to get this reset? If so please post the steps as im sure many others will encounter this problem. The error call does not hand me off to a rep, it just hangs up.
Same Here
I also couldnt make calls or text after flashing. I called Sprint gave them the error code (from failed text msg) She asked me to remove the battery and give her the ID code and in 2 mins it worked perfectly. I did not offer up any reasons for the problem and she did not ask. Couldn't have been easier. If one agent gives you a hard time or is clueless hang up and try again.
Just got an interesting message from Verizon...
Free Verizon Msg: Airtime FREE VZW software update! Due to network chngs, you must dial *228 in VZW coverage area, press SEND & choose Option 1 to reprogram phn
So what kind of update is this?
Don't do it. This is just a PRL update but I'm pretty sure you are not supposed to ever dial *228 with a 4g phone, you can damage your sim card
Yeah,when I had my Thunderbolt they said several times in the forum not to dial *228.The radios correct automatically and *228 might mess the phone up.
Sent from my HTC
LTE 4G Rezound
It shouldn't let you dial *228. 4G devices get their PRL automatically.
*228 won't break your SIM. It simply gives a message that it can't update.
bast525 said:
*228 won't break your SIM. It simply gives a message that it can't update.
Click to expand...
Click to collapse
+1. My device showed this message when I tried *228 during the outage a few days back.
Waiting for root, so I am cautious about any updates.
*228 is not necessary with LTE phones. It will just end up fragging your SIM.
zetsumeikuro said:
*228 is not necessary with LTE phones. It will just end up fragging your SIM.
Click to expand...
Click to collapse
pmterp said:
Don't do it. This is just a PRL update but I'm pretty sure you are not supposed to ever dial *228 with a 4g phone, you can damage your sim card
Click to expand...
Click to collapse
I don't know where this rumor came from, but the phone just says it can't update... it does NOT ruin or damage the sim card...
ssoares01 said:
I don't know where this rumor came from, but the phone just says it can't update... it does NOT ruin or damage the sim card...
Click to expand...
Click to collapse
It better not cuz the Verizon guy did it on my phone when they were figuring out why I wasn't receiving calls. Then they just said it doesn't work on 4g.
Sent from my ADR6425LVW using Tapatalk
I've *22899 'd a few times now & nothing bad happened (also had no idea it didn't go through because it did it's normal beep-boop-hang-upy thing).
Good to know it isn't needed though.
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
thelunchboxosu said:
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
Click to expand...
Click to collapse
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
^ This.... confirmed.
Just do a google of "*228 is not for lte" and you will find hundreds of postings saying the same thing. *228xx does not work for LTE phones on Verizon.
When I got my Rezound (showed up at work) I didn't have time to properly move over to it yet, so I pulled the SIM card so I could "play" with it until I got home and had time to properly set it up.
When I inserted it, it didn't switch over properly, called support and they reactivated it without any issues.
Could someone give a step by step process of going from Rezound to an older non-sim card phone and back?
I was going to switch back to another phone temporarily while I unlocked my Rezound. I never got around to it yet, but am curious how to deactivate the Rezound, switch and then go back to Rezound. I remember when I picked up the Rezound, I powered off my old phone, and when I turned on the Rezound it automatically activated. Never had a phone with a sim before, so don't know the process.
From what I've gathered, the steps would be:
1: Power down and remove sim from Rezound.
2: Activate older phone
3: Mess with Rezound and get it set up
4: Power down old phone
5: Insert sim back to Rezound and power on. Phone should automatically activate.
Am I correct?
PhantomApollyon said:
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
Click to expand...
Click to collapse
When I got the new SIM card yesterday, I could not make calls until I *228xx. I had even powered down and restarted, this was the only thing that did it for me to be able to call out. Lol, maybe I'm crazy, but I watched it with my own 2 eyes... AGAIN, this was only because it had to initially activate the card. After that, you should be able to just switch.
EDIT: I called Verizon and they said that it most likely was just a coincidence that it happened to go through after doing *228xx and that it just needed more time to connect to the network. So, I am wrong in thinking that this was what made my call go through. Props to Phantom!
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
thelunchboxosu said:
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
Click to expand...
Click to collapse
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
PhantomApollyon said:
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
Click to expand...
Click to collapse
Let's make out
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
thelunchboxosu said:
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Click to expand...
Click to collapse
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
1heffer said:
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
drynyks said:
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
Click to expand...
Click to collapse
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
PhantomApollyon said:
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
Click to expand...
Click to collapse
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
drynyks said:
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
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Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
PhantomApollyon said:
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
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Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
PhantomApollyon said:
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
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No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
drynyks said:
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
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I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
PhantomApollyon said:
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
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I have done this at least a dozen times.
1. Rezound is active-4g
2. Power down Rezound
3. Activate Incredible and use for a few hours
4. Power down incredible
5. Call *611 from rezound-activate
6. Done
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PhantomApollyon said:
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
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Activating a 3g device on your line isn't deactivating anything. If you *actually deactivate* the SIM, then yes, it is useless. As explained twice by Verizon customer service reps.
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