[Q] Question about activation. - Thunderbolt Q&A, Help & Troubleshooting

Ok so i just orderd my TB, there was a upgrade availiable on my account but it was for my sisters #, is this gonna be a problem when i try to activate it? I bought it online from the VZW store. I just wanna know if i can activate it on my # without having any hassle at all. Thanks in Advance!
- Austin

Jiv3turk3y89 said:
Ok so i just orderd my TB, there was a upgrade availiable on my account but it was for my sisters #, is this gonna be a problem when i try to activate it? I bought it online from the VZW store. I just wanna know if i can activate it on my # without having any hassle at all. Thanks in Advance!
- Austin
Click to expand...
Click to collapse
No it should not be a problem if you go into the VZW store and explain the situation to them. Did you transfer the upgrade on her phone to your line? If so then you can do it from home but if you are using her upgrade from HER line, you need to visit VZW face to face.

ProTekk said:
No it should not be a problem if you go into the VZW store and explain the situation to them. Did you transfer the upgrade on her phone to your line? If so then you can do it from home but if you are using her upgrade from HER line, you need to visit VZW face to face.
Click to expand...
Click to collapse
Ok thanks, i have a VZW store right up town from me so ill check in 2moro. And no i didn't transfer the upgrade we just went and bought the phone. Im 16 so i did a bunch of research and this was the one thing i was unsure about. Also i've read that the SIM cards are very stubborn if they're not activated to the # they are assigned??? But yea thanks for the help man.

Make sure they connect the sim card to the right number for the upgrade. I opened a new line this morning and called Verizon to switch devices and they couldn't figure out why it wasn't switching, when they finally figured it out, I had to go into a VZW store again and it took them over an hour because it's so new.

Breakthecycle2 said:
Make sure they connect the sim card to the right number for the upgrade. I opened a new line this morning and called Verizon to switch devices and they couldn't figure out why it wasn't switching, when they finally figured it out, I had to go into a VZW store again and it took them over an hour because it's so new.
Click to expand...
Click to collapse
Ok, so thats what im going to have to do then. Thanks a bunch guys, could i call the verizon Customer Service and have them do it over the phone? or does it have to be a new sim card programmed specifically for my number and they aren't programmable from a remote location? Sorry for so many questions after my original statement i just wanna find out what i can do. Thanks Again guys!

Related

Question on phone activation

When i bought my note II, i just took it home in the box from VZ and then stuck the sim card from my galaxy 3 into it and i was good to go immediately.
Now, I want to give the G3 to my wife to replace her aging droid charge but that has the bigger sim card.
Do I just go to VZ and ask for a new smaller sim?? She has unlimited data and I don't want to take any chance on screwing that up??
jmorton10 said:
When i bought my note II, i just took it home in the box from VZ and then stuck the sim card from my galaxy 3 into it and i was good to go immediately.
Now, I want to give the G3 to my wife to replace her aging droid charge but that has the bigger sim card.
Do I just go to VZ and ask for a new smaller sim?? She has unlimited data and I don't want to take any chance on screwing that up??
Click to expand...
Click to collapse
Sorry I don't have any information to help you, but did you purchase your Note II at full retail price?
-SlyG07
Just call them and tell them you need a sim card for your wife phone... give them her phone number and let them know that all you need is the sim card, that your not upgrading or anything . That you just need a sim card. I bought my note 2 and I was on a s3. My note 2 didnt come with sim so I had to use my s3 sim card. I went to the vzw store and told them I need a sim card for my s3 just in case I wanted to add the s3 and they gave me one.
Sent from my SCH-I605 using xda app-developers app
SlyG07 said:
Sorry I don't have any information to help you, but did you purchase your Note II at full retail price?
-SlyG07
Click to expand...
Click to collapse
Yes I did, so I wouldn't lose my unlimited data package.
jmorton10 said:
Yes I did, so I wouldn't lose my unlimited data package.
Click to expand...
Click to collapse
Just stop by any Verizon store and explain your story and they will sell you one for about $12 +/- and you'll be good to go. It won't affect your unlimited data. :good:
zerocool69 said:
Just stop by any Verizon store and explain your story and they will sell you one for about $12 +/- and you'll be good to go. It won't affect your unlimited data. :good:
Click to expand...
Click to collapse
Its no big deal, but I thought they where free from VZ??
A new SIM card should be free. Call them up and tell them you have a new phone to use on your line but need a smaller SIM, or just stop by a store and get one. Shouldn't take long and shouldn't affect your data plan either. It may take a few hours to restore full service once you get the new SIM though, just be aware of this.
imnuts said:
A new SIM card should be free. Call them up and tell them you have a new phone to use on your line but need a smaller SIM, or just stop by a store and get one. Shouldn't take long and shouldn't affect your data plan either. It may take a few hours to restore full service once you get the new SIM though, just be aware of this.
Click to expand...
Click to collapse
Cool, thanks
Please read forum rules before posting
Questions go in Q&A
Thread moved
SorrY dude, I realized after I posted it that I was in the wrong section but I couldn't figure out how to move it??

S4 still active on another acct? Help!

Im not sure if this is where I should be asking this question but I have searched the threads and cant really find the answers Im looking for so here goes and Im going to run through my whole scenario. I have acct with verizon with 2 "dumb phones" on it. I am doing an AOL shortly to aquire a Unlimited data acct. I purchased a used Verizon Galaxy S4 a while back which I was going to switch to Straight talk but decided to get the Unlimited instead (no options where I live) so I have been basically using as a tablet since. When I first bought the phone I checked the MIED and ESN on line as well as if reported lost/stolen...all came up good. Then I called Verizon to check and was told it was good and clear. As I said I have been using for a bit as a tab while I figured what I was going to do. Now that I have found an Unlimited and will aquire it shortly I called Verizon again to make sure all is good and can just activate phone when I get other acct. They told me #s are good and clear but phone is still active on another acct. How can this be? I have had it for at least a few months...what can I do to clear this? Can I simply pop in the sim from the Unlimited acct I am getting or can I get a cheap 4G LTE phone, activate it and then pop sim in the S4? NEED SOME ADVICE HERE! Thanks.
Lowridn2 said:
Im not sure if this is where I should be asking this question but I have searched the threads and cant really find the answers Im looking for so here goes and Im going to run through my whole scenario. I have acct with verizon with 2 "dumb phones" on it. I am doing an AOL shortly to aquire a Unlimited data acct. I purchased a used Verizon Galaxy S4 a while back which I was going to switch to Straight talk but decided to get the Unlimited instead (no options where I live) so I have been basically using as a tablet since. When I first bought the phone I checked the MIED and ESN on line as well as if reported lost/stolen...all came up good. Then I called Verizon to check and was told it was good and clear. As I said I have been using for a bit as a tab while I figured what I was going to do. Now that I have found an Unlimited and will aquire it shortly I called Verizon again to make sure all is good and can just activate phone when I get other acct. They told me #s are good and clear but phone is still active on another acct. How can this be? I have had it for at least a few months...what can I do to clear this? Can I simply pop in the sim from the Unlimited acct I am getting or can I get a cheap 4G LTE phone, activate it and then pop sim in the S4? NEED SOME ADVICE HERE! Thanks.
Click to expand...
Click to collapse
Unless it's been reported lost/stolen you should be able to just put in the sim. When I bought a used S4 all I had to do was put in the sim from my older verizon lte phone and it switched over fine.
Oishikatta said:
Unless it's been reported lost/stolen you should be able to just put in the sim. When I bought a used S4 all I had to do was put in the sim from my older verizon lte phone and it switched over fine.
Click to expand...
Click to collapse
Im getting the unlimited acct..but right now I just have 2 basic lines on my acct. The other account Im doing an AOL on I am not getting the phone with but he said he will give me the Sim. What if they sell that phone or switch it to a different acct...will that kill that even if I have put it into another phone? Sorry, just new to switching all this stuff around.
Lowridn2 said:
Im getting the unlimited acct..but right now I just have 2 basic lines on my acct. The other account Im doing an AOL on I am not getting the phone with but he said he will give me the Sim. What if they sell that phone or switch it to a different acct...will that kill that even if I have put it into another phone? Sorry, just new to switching all this stuff around.
Click to expand...
Click to collapse
Sims are tied to accounts, so if you're getting the account and the sim it should work in any clean verizon lte phone. I can't be 100% sure on that of course, but I'm fairly certain it will work fine.

Deactivating/Activating an S4.

So this seems like a pretty basic thing, but I just wanna be sure I'm not missing anything. I ordered the LG G3 under my Dad's phone number and it should be coming tomorrow. He was on a different plan, but had an upgrade and agreed to trade me the upgrade for my S4. Now I currently have it rooted and I was just going to leave it that way with HD ROM installed. Now my question is, is there a proper way to deactivate and reactivate it? Or is it as simple as swapping SIM cards? Any info would be appreciated.. thanks guys!
When signed into your Verizon account just hit manage devices on the left hand side of the account homepage. The menu will have an option for switching devices on the same plan to different lines
Crossoverdoc said:
So this seems like a pretty basic thing, but I just wanna be sure I'm not missing anything. I ordered the LG G3 under my Dad's phone number and it should be coming tomorrow. He was on a different plan, but had an upgrade and agreed to trade me the upgrade for my S4. Now I currently have it rooted and I was just going to leave it that way with HD ROM installed. Now my question is, is there a proper way to deactivate and reactivate it? Or is it as simple as swapping SIM cards? Any info would be appreciated.. thanks guys!
Click to expand...
Click to collapse
Make sure you activate the LG G3 on his account *FIRST* with the SIM that came with the phone.
After that it's as easy as swapping the SIM.

Nexus 9 on Verizon

I know it has the radios, but has anyone been able to activate it on Verizon? They couldn't do it for me directly, so we tried activating a different tablet, cutting down the SIM, and sticking it into the 9. No dice...the cut SIM works fine in my Droid Maxx so I know it's not the the cut SIM, and the number shows up in my "about tablet" so the sim is being recognized, but there's no service.
Anyone have any luck yet and/or suggestions?
ss12108 said:
I know it has the radios, but has anyone been able to activate it on Verizon? They couldn't do it for me directly, so we tried activating a different tablet, cutting down the SIM, and sticking it into the 9. No dice...the cut SIM works fine in my Droid Maxx so I know it's not the the cut SIM, and the number shows up in my "about tablet" so the sim is being recognized, but there's no service.
Anyone have any luck yet and/or suggestions?
Click to expand...
Click to collapse
I sell Verizon, had my first customers come in with these tablets and tried the same thing (activated the SIM in an iPad). SIM in the Nexus will read the IMEI, but it shows NO network signal. On the phone with tier two tech support right now. Will report back when I have an answer!
millkim said:
I sell Verizon, had my first customers come in with these tablets and tried the same thing (activated the SIM in an iPad). SIM in the Nexus will read the IMEI, but it shows NO network signal. On the phone with tier two tech support right now. Will report back when I have an answer!
Click to expand...
Click to collapse
Great! Thanks!
I have the same exact issue...device sees the sim but it just seems like the radio won't even turn on. Started to get afraid that mine might be defective but I'm excited to see if you come up with anything!
ss12108 said:
Great! Thanks!
I have the same exact issue...device sees the sim but it just seems like the radio won't even turn on. Started to get afraid that mine might be defective but I'm excited to see if you come up with anything!
Click to expand...
Click to collapse
My customer couldn't stick around long enough today for me to continue to trouble shoot. I'm going to continue on Monday when they get back from their Christmas travels! I'll for sure let you know whatever I'm able to solve as soon as I'm able to solve it! For sure not just you... I was worried for them as well, but didn't figure that the odds of TWO brand new tablets having the exact same issue, especially not when you say the same thing!
On a side note, I cannot WAIT to get my own one of these bad boys!
millkim said:
My customer couldn't stick around long enough today for me to continue to trouble shoot. I'm going to continue on Monday when they get back from their Christmas travels! I'll for sure let you know whatever I'm able to solve as soon as I'm able to solve it! For sure not just you... I was worried for them as well, but didn't figure that the odds of TWO brand new tablets having the exact same issue, especially not when you say the same thing!
On a side note, I cannot WAIT to get my own one of these bad boys!
Click to expand...
Click to collapse
Yes I love it so far, and the keyboard folio is great, especially since I grabbed it half off from HTC last week haha.
tried at verizon store .. he tried adding imei didnt work just gave me a sim card.
came home tried adding it on the website no dice..
switched the sim card from nexus 6 into nexus 9 no dice either.
if this all might not work i might just go and switch to tmobile ... have no service half the time but at least the stuff i want to use will work with no issue!!!!!! sick of VZW crap.
Smokuevo said:
tried at verizon store .. he tried adding imei didnt work just gave me a sim card.
came home tried adding it on the website no dice..
switched the sim card from nexus 6 into nexus 9 no dice either.
if this all might not work i might just go and switch to tmobile ... have no service half the time but at least the stuff i want to use will work with no issue!!!!!! sick of VZW crap.
Click to expand...
Click to collapse
also my radio state is off and cant seem to be able to turn it on. did htc/google fuk something [email protected]?!?!?!
also any reason why factory image is missing modem from all of the files??!??
this thread is of great interest to me. Since this will really determine if I get a N9 LTE.
Also find the troubles interesting since a simple sim card swap worked with the N7 and is currently working with the N6.
I know Verizon won't do anything officially but doesn't stop us from getting our 6's running.
Hitman3984 said:
this thread is of great interest to me. Since this will really determine if I get a N9 LTE.
Also find the troubles interesting since a simple sim card swap worked with the N7 and is currently working with the N6.
I know Verizon won't do anything officially but doesn't stop us from getting our 6's running.
Click to expand...
Click to collapse
tomorrow going and getting a nano prepaid sim from walmart i hope to see if it activates on tmobile with no problem. then ill continue to wait.
Smokuevo said:
tomorrow going and getting a nano prepaid sim from walmart i hope to see if it activates on tmobile with no problem. then ill continue to wait.
Click to expand...
Click to collapse
You're a BRAVER soul then I going shopping at walmart on christmas eve.
Hitman3984 said:
You're a BRAVER soul then I going shopping at walmart on christmas eve.
Click to expand...
Click to collapse
btw opened a case with google see if they know anything with verizon.
Looking into your account, I saw that you had contact support previously today (Case: 9-41030000*****) in regards to being unable to activate your Nexus 9 LTE tablet with Verizon. I wanted to let you know that your case has been escalated to the next tier of support and is currently being reviewed. You can expect a reply by email from either the previous agent or the Specialist who has reviewed your case, within the next 1 - 2 business days.
Thanks,
Heather
The Google Support Team
Actually didn't go to Walmart trying to use the Sim card which came from my nexus 6
And connected. 30$ is spent.. I guess I'll get to test them again.. But at home just like when I left them getting 2g
Glad I sparked interest in this...I'm confident now I'll get this figured out one way or the other now that xda members are on it lol.
FYI, someone just mentioned it seems like their radio state is off. I noticed this too...i installed the 4G switcher app just to see if I could get more info from it, and it defaults that the radio state is off.
I did get it to seem to turn on once or twice but it didn't actually do anything.
I'm just hoping this isn't something stupid where verizon has decided not to sell the nexus 9 so they are blocking it from their network.
I used this app to dial *#*#4636#*#* to access the radio when it was off. https://play.google.com/store/apps/details?id=com.modoohut.dialer
Google Play Chat
Figured I'd try to chat with someone from Google...they don't know of any reason why the device shouldn't work on Verizon. Here's the transcript - http://pastebin.com/ZuhwvnAY
Smokuevo said:
I used this app to dial *#*#4636#*#* to access the radio when it was off. https://play.google.com/store/apps/details?id=com.modoohut.dialer
Click to expand...
Click to collapse
Yea the 4G switcher app gives the exact same info, and same thing showed when I tried what you did...seems like the radio is turned off, and it won't turn on.
My first thought is maybe google has the devices deactivating the radio when it detects Verizon but then they would have done the same with the 6 one would think.
Sent from my Nexus 6 using XDA Free mobile app
I think the device needs an update to work .. Would be good if someone on sprint try it too
Hitman3984 said:
My first thought is maybe google has the devices deactivating the radio when it detects Verizon but then they would have done the same with the 6 one would think.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Well the Google Play support guy says there's nothing on their end that he's aware of for why it wouldn't work on Verizon...I wouldn't see Google doing that, but I COULD see Verizon doing it haha.
One thing I am holding onto is that I ordered this the day it went on sale on the Play Store, so its just possible Verizon hasn't done something it needs to do to allow the connection. Its all conjecture for now though lol.

Question Can anybody please help me get carrier unlocked? (Sprint)

I'm trying to do a carrier unlock. I've been getting jerked around by their tech support who appears knows even less than I do. The device is fully paid off, the model is unlockable, I've got a stable version of android 13. Their tech support keeps transferring me or I get mysteriously disconnected. Even had a woman tell me I needed to remove my line from the phone account to make it free. I asked for clarification and she then said I basically need to remove the phone and line and service from the account first.
Please can anyone take pity on this noob? I'd really appreciate it.
Michael Romanov said:
I'm trying to do a carrier unlock. I've been getting jerked around by their tech support who appears knows even less than I do. The device is fully paid off, the model is unlockable, I've got a stable version of android 13. Their tech support keeps transferring me or I get mysteriously disconnected. Even had a woman tell me I needed to remove my line from the phone account to make it free. I asked for clarification and she then said I basically need to remove the phone and line and service from the account first.
Please can anyone take pity on this noob? I'd really appreciate it.
Click to expand...
Click to collapse
Have you tried physically going to a Sprint store? I've had issues with AT&T in the past and the only thing that worked was going to one of their stores and talking in person.
chaimav said:
Have you tried physically going to a Sprint store? I've had issues with AT&T in the past and the only thing that worked was going to one of their stores and talking in person.
Click to expand...
Click to collapse
No I haven't. I was kinda hoping that it wouldn't be necessary. I'm going to try again today. If all else fails then I suppose I'll have to take your advice.

Categories

Resources