Hey anyone else having these issues? - Thunderbolt Q&A, Help & Troubleshooting

So here are my issues so far.
I had static on two calls so far. Then my two last calls, there was no static but the person could hear me.
Miscellaneous unable to send texts.
Also I have internet drop issues randomly, in both good and bad 4g areas.
I'm heading to the Verizon store here in a few to get some help, but i was curious if you guys think this is a hardware or software issue?
Thanks

I've noticed the 3G data stop for about 5 seconds and start back up occasionally here in the Akron area... (visiting...) I didn't notice it doing that at all when I purchased the phone in Northwest Ohio...

All I can say is that I haven't had a single problem with my TB since I got it.

The only issue I have had was the texting the long number problem.

Hey so went into the verizon store. Guess I had a bad phone. Got a replacement phone and now all is working!

Related

[Q] Network freezing

I have had 2 different vibrants now and they both have done the same thing. I haven't been able to isolate the problem to any one thing so I ask if there is anyone else experiencing the same problem. My network connection just freezes. I can't call or text and I have no data. If I try to make a call, it freezes on dialing and the only way to get it back is reboot. This is happening about twice a day and is really a pain. The only way I know it has happened is by trying to make a call and it freezes. I don't know how long it has been that way and when people try to call me, it goes straight to vmail. I put a new SIM card in thinking that was the problem, but it didn't help. I have searched everywhere trying to find a fix. TMO CSR was absolutely no help at all. Shocking.
BTW I am in an area with no 3G coverage. I am on EDGE all the time.
splayer7 said:
I have had 2 different vibrants now and they both have done the same thing. I haven't been able to isolate the problem to any one thing so I ask if there is anyone else experiencing the same problem. My network connection just freezes. I can't call or text and I have no data. If I try to make a call, it freezes on dialing and the only way to get it back is reboot. This is happening about twice a day and is really a pain. The only way I know it has happened is by trying to make a call and it freezes. I don't know how long it has been that way and when people try to call me, it goes straight to vmail. I put a new SIM card in thinking that was the problem, but it didn't help. I have searched everywhere trying to find a fix. TMO CSR was absolutely no help at all. Shocking.
BTW I am in an area with no 3G coverage. I am on EDGE all the time.
Click to expand...
Click to collapse
Since you have had the problem now with two different phones it could be a result of some app(s) you have installed, or related to your coverage. Did thr problem start after having each phone for some time?
I am working on ruling out an app. Weird thing is, I have had winmo for over 3 years in the same area with no probs. This is my first android. I am uninstalling an app at a time to figure out if it is one.
****Update****
So I uninstalled the ESPN Scorecenter app. I haven't had a freeze in over 24 hrs. Guess I am going to have to find another app to follow the games while I am at church.
are you sure u r in area that has only Edge? have u try to Lagfix the fone?
goodluck.
This just happened to my wife's Vibrant. This reminds me of when I had the T-mobile Shadow, where suddenly, it would not be able to send or receive data or calls BUT the phone itself shows no indications of any signal problems. It's as if the cellular software component has frozen and so the signal bars are frozen to whatever state they were and thus tricking you into thinking everything is fine until you try to make a call or someone calls you on a landline wondering if your cell phone is dead.
I suspect it's due moving into a poor or zero signal area and the phone tries to make a data connection. I really have no idea how to fix this other than to hope there is a firmware update to resolve this. The only fix is to reboot the phone (flipping the phone to flight mode gets one to a state where you can't turn flight mode off... which indicates a lost of control to the cellular component).
I am consider finding a way to reboot the phone nightly, which will help if this happens overnight, but I wish there was a way to detect this more immediately so it can reboot when needed. Perhaps an app that monitors the carrier signal strength and if the signal level is perfectly the same for a long duration, then a lock up of the cellular component is suspected.

Random End Call when calling

Hi Guys,
For some reason, this morning my SGS2 has started "ending calls" randomly.
As soon as I make a call it drops the call. I have full coverage and everything seems fine. I also can't receive calls when this happens as if my device was off. Goes straight to voice mail.
I appreciate any helpful input.
I've spoken to my carrier re this problem and they said it could be because they were experiencing problems with the coverage in the area.
Ever since that day I havent experienced the problem again so I assume that was the reason.
If you have similar problem, find out from your carrier if the have any coverage problem at your location.

htc radar dropped calls

hi we just use htc radar alittle over a week, but experiencing frequent dropping calls. It happens at work, at school and while driving, it's strangely frustrating. I had a webchat with tmo customer service. Basically, they said that the people around listed areas are experiencing same problems, and i'm not the only one. They
It doesn't make complete sense when I had no problem with iphone 3S, and blackberry curve 9300.
I tried to google htc radar dropping call issues, but not a lot hits on it. I got this phone via microsoft challenge (2 weeks ago), has anyone experiencing similar situation ? is this a known issue with htc radar, or microsoft is handing out crappy phone?
Thank you for your input.
YES!!! I am not the only one, glad to hear, i also did a google search w/ weak results, sound like we are twins
anyways, I had original Galaxy before and never had problems walking around house, inside of school buildings. but now w/ Radar, seems like I have to be near a window or edge or building/house. If I'm dead center of my house, I'm losing the call. I was on the phone pulling into garage, and yup, phone lost connection. My wife is running into same issue.
Extremely frustrating and disappointing. So far only 1 important phone call dropped, but hopefully I can live w/ it, or maybe an update can fix it
No issues here, hopefully just network related!
Sent from my Radar 4G using XDA Windows Phone 7 App
I get dropped calls too. People try to call me and when I answer it automatically hangs up on them. I think its T-Mobile because my friend has the LG G2X and hers do it as well
Well, from my experience, it is 100% the phone. Like I said, I had the Galaxy and never had problems on the phone in my house or work/building. But now that I'm on Radar, i get dropped calls in home and extremely weak reception @ work and inside of buildings.
I have the phone... A d I have not had any issues with drop calls.
Sent from my iPad using Tapatalk
Hi guys,
i just gonna open same topic
I havedrop calls when i'm on internet, i only get messig from secretary that i got call but did't ring. I'ts start to anoy me.
a few days ago I got a update on my HTC Radar, changed only firmware version
22 feb .. 1600.2200.20103.401
now .. 1600.2200.20501.401
I noticed that the drop calls disappeared ...
I had the radar and every time someone calls me and I answer it just hangs up. Sometime I can have full bars and it just hangs up. Contacted t-mobile and they sent me a replacement and it does the same thing. I believe its the network because I had a LG double play and it did the same thing. Switch to Straight Talk I get no dropped calls on my radar

Not receiving calls

I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!

[Q] Singal Problems for the One Max?

Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
Click to expand...
Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.

Categories

Resources