Hi all,
Received my new Thunderbolt on Friday and all looks good except battery life and the Exchange ActiveSync Calendar sync. The battery life I can work around, but it seems a lot of people trying to sync the TB to an Exchange 2010 calendar are having issues. I cant post links yet, but a google search for "thunderbolt exchange calendar" will show the posts from others.
Here is what is happening:
When the account is created on the phone, the initial sync of calendar fails with "sync is currently experiencing problems". No existing events are pulled to the phone. However, you can create new events and they do sync immediately with the Exchange calendar - edits and deletes are fine too.
This is likely a Sense 2.0 issue because 2.2 with Sense 1 works fine on other devices with Exchange 2010.
I have tried removing the account several times, clearing data in the calendar app, removed all sync accounts and readded - nothing works. I changed the duration of data sync for calendar, nothing.
I am going to try removing the phone relationship from the Exchange server and start over to see if that works.
Just posting here as an FYI and to see if anyone has an idea for troubleshooting.
Tried wiping the phone and deleting the Exchange relationship - no go, same issue.
I am having the same issue. There is a Google thread in their forums with others as well
I hope they get it fixed soon.
Exchange issues have plagued 2.2 for some time.
Works great in 2.3 however (not a help I know).
Which data package are you subscribed to?
tformed said:
Which data package are you subscribed to?
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PDA/Smartphone Nationwide Email for Business
boingboingbilly said:
PDA/Smartphone Nationwide Email for Business
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Click to collapse
I'm not sure if that plan is similar to the following two data packages offered by Verizon.
http://www.verizonwireless.com/b2c/...m=phoneFirst&featureType=phone&featureId=2547
I have broken Active Sync as well. I love HTC phones and my Incredible was killer phone wise, synced with no issues - even when the Motorola phones where broken due to an update that forced security policies to the phones.
I just spoke to someone at Verizon and they where not aware of any issues. The data package shouldn't effect sync issues cos I haven't paid their exchange package EVER and have had 0 issues with exchange mail with 2 other phones. This is exclusive to the Tbolt.
FYI...Only fix is to Root device
Active sync works with everything once I rooted the TB. The calendar sync didn't work before root. I rooted and kept the default HTC ROM and kernel and then the calendar sync started working. I didn't try contact sync before I was rooted so I can't comment on the validity of this working before root. Hope this sheds some light on the subject. I seems that VZW blocks the sync active sync unless you purchase the higher "business" data plan.
theaustins513 said:
Active sync works with everything once I rooted the TB. The calendar sync didn't work before root. I rooted and kept the default HTC ROM and kernel and then the calendar sync started working. I didn't try contact sync before I was rooted so I can't comment on the validity of this working before root. Hope this sheds some light on the subject. I seems that VZW blocks the sync active sync unless you purchase the higher "business" data plan.
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Rooting doesnt make any difference for us, we have 3 Bolts at work all rooted running different ROMS and none would sync calendar with Exchange.
The workaround is to go into your calendar, change to list view, select all items, add a category (any will do). Then select all items again and remove the category. After that sync of calendar items both past and future will work.
Related
I'm wondering if anyone has any suggestions for me. I have a Fascinate which has worked fine up until I did a factory reset. I did this reset after picking up the Froyo update. The phone and calendar worked fine after getting Froyo, it was only after the reset that the exchange calendar stopped showing events...
I have never rooted or otherwise messed with my phone. It has picked up any available OTA updates and is running 2.2.1 and build ED04.
Here's some more info:
My corporate exchange calendar refuses to show any of my calendar events (but fortunately exchange email is fine).
I have been through multiple levels of support at both VZ and Samsung. I have also received a replacement phone from VZ (which behaves exactly the same).
No other Andriod phone hitting our exchange server seems to have this problem. I'm in our IT department so I know that all the account config settings are fine.
As I look at the timestamp for the corporate calendar it seems current but the calendar remains empty.
Both VZ and Samsung simply told me to use Touchdown as a "solution". I'd really, really like fix this and go back to using the stock calendar.
Any suggestions out there?
Welp, im just wondering all over today and i saw your question with not much of a response so i figured i'd throw in my "2 cents" as to what has solved that for a few people i work with.
First thing i'd like you to try (if you haven't already) is removing your account and creating your account again from scratch.
If that doesn't seem to fix it check and see if your calender events and such are going to your exchange moto calender...not google (Google doesnt sync with the Exchange were moto does)
All else fails, touchdown isn't the "stock" app but by standards, it's very effiecent and works just as well as the stock!
Sorry i couldn't be of more help, but i would love to know if any of my 2 suggestions above solved your problem, or if you've already done both and it still fails!
Best of Luck!
Same problem here...
On Friday, June 24th, while I was traveling on business I discovered to my horror that all of the corporate calendar items on my Samsung Fascinate suddenly disappeared and will no longer sync with my Exchange server. Almost a month and a half later, and I still can't find a solution. My corporate emails and contacts are still coming through like always, but it just won't sync the calendar anymore, even though the spinning disc beside the calendar indicates that it is. I've re-booted the phone, double-checked all of the settings, and even uninstalled and reinstalled the link to my Exchange, but always the same result: I can get my email and contacts, but not my calendar.
After all of my DIY ideas failed, I called Samsung's toll-free customer support number, and to her credit, the representative was very friendly and personable, but honestly, she was not very knowledgeable. I explained to her that my Fascinate suddenly lost all of my work calendar data and won't re-sync, even though my contacts and emails are still coming through. Her first question was what operating system I was running on my desktop at work. I told her that I'm running Microsoft XP, but I felt that it was necessary at that point to clarify that I don't sync my Fascinate to my desktop computer-- it syncs to my account on my employer's Microsoft Exchange, so my data gets pushed to my Fascinate through the Exchange server 24/7, even when my desktop computer is shut down. It took a little more explaining before she finally grasped it, but in the end, she agreed that the operating system was not relevant to my calendar sync issue. But then she asked me what version of Microsoft Outlook I'm running. Again, I was more than happy to give her the information that she requested (Outlook 2002 SP 3), but I felt compelled to explain yet again that the shell programs on my desktop doesn't matter, because my Fascinate syncs to Exchange (2003), and not to my desktop. I was respectful and patient, but unfortunately, there was simply no way to get her to comprehend that my desktop computer has nothing to do with the problem, and her parting advice before ending the call was that I must upgrade my Outlook to resolve the syncing issue. Face slap. When I told the IT director what she said, all he could do was laugh. I wish I could do the same. I'm very frustrated, because I really depend on my phone to manage my work calendar, and a few weeks ago, it worked perfectly for over six months. Like the OP says, none of the other Android/Fascinate who share my Exchange server are having syncing issues with their corporate calendars or other features.
When I went to a Verizon store, the rep listened to me, skeptically double-checked all of my settings, and then, stumped, suggested the nuclear option: reset the phone to the factory settings. I don't want to do that, for two reasons: one, it would take me days to reinstall all of my apps, data and media files, and two, I don't think that it would work anyway. According to others on the internet who have reported the same problem, even a replacement phone hasn't fixed the problem. So with that in mind, I again uninstalled my corporate account, and had the IT department delete my Exchange account as well. Later, we both re-established the account, and it still didn't work.
Finally, last night, the 2.2.2 update was pushed to my phone, and I thought, "Yes! At last, this could be the fix I've been waiting for!" But no such luck. Calendar still empty, and won't sync. I'm very disappointed. I need to access and manage my calendar while I'm on the go, so this is really affecting me. If anyone comes across the solution, PLEASE post. Thanks.
GQMoneySmooth,
I we must have been talking to the same reps at VZ. They could not get their mind around syncing directly with exchange.
I still have not found resolution to this problem either. I have even been lucky enough to have VZ replace my phone with another fascinate. Still the same problem.
I have installed Touchdown as means of getting my calendar info. It works but I HATE it.
I came really close to rooting and installing another ROM on my phone but I just don't have the time or energy to do this now. Minimally it IS functional...
Good luck and maybe someone smarter than us can figure out a way to get the native calendar working!
I work for a government organization that uses android phones to sync with exchange. I currently have a customer with a Thunderbolt who has synced the mail, contacts, and calendar to exchange. The issue I'm having trouble resolving is that current month appointments sync fine, however anything older than a month, will only show reoccurring appointments. The customer claims they were there before, however I cannot confirm this. Anyone know of issues with exchange and this phone that would cause this problem. I'm an avid android user myself, however I'm not familiar with all the issues related to this phone.
SoCGHOST said:
I work for a government organization that uses android phones to sync with exchange. I currently have a customer with a Thunderbolt who has synced the mail, contacts, and calendar to exchange. The issue I'm having trouble resolving is that current month appointments sync fine, however anything older than a month, will only show reoccurring appointments. The customer claims they were there before, however I cannot confirm this. Anyone know of issues with exchange and this phone that would cause this problem. I'm an avid android user myself, however I'm not familiar with all the issues related to this phone.
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We've used HTC THunderbolt and HTC Droid Incredible 2 phones with exchange 2003 and 2010. It seems that there's a couple serious bugs in HTC's implementation of their calendar/task sync. The main problem we see is that appointments and tasks don't get updated once they're initially synced.
I've spoken to HTC (who is useless) and VZ doesn't seem to understand the issue. Frustrating.
THe touchdown application works, but I personally find it to be clunky.
Sorry that I don't have better news for you. Please keep this thread updated should you find a solution!!
The sync itself seems to work fine, it will update the calendar with new appointments via push messages. The problem is though old appointments drop unless they are reoccurring. Using a third part app from the market may not necessarily work for our customers since their accounts are business accounts, that the organization pays for.
SoCGHOST said:
The sync itself seems to work fine, it will update the calendar with new appointments via push messages. The problem is though old appointments drop unless they are reoccurring. Using a third part app from the market may not necessarily work for our customers since their accounts are business accounts, that the organization pays for.
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Good to hear that sync is working better for you than it is for us. I didn't mean to imply that you should use a third party service. I'm suggesting sticking with exchange but using Touchdown on the handheld to get the calendar items.
From memory, I think there might be a setting on the Thunderbolt to specify how long in the past calendar items show for. I think it's under sync settings (but I don't have a device to check it on).
I saw a setting for mailbox retention but not for the calendar. Touchdown would be fine except its a payed app. The free version is only a 30 day trial. I tried the normal remove and re-add account, this works 99% of the time on other android phones, but no joy. I have a feeling there is something in Android that limits the amount of past appointments, I just can't find any documentation on it.
Tried to search if everyone was aware of this problem. Don't see any references, so posting in hopes it would help others.
If you just flashed one of the awesome ICS ROMs out there and getting constant FC with the error "Google Calendar Sync Has Stopped", you may be experiencing what I have. Note: This doesn't seem to affect all ICS ROMs as I didnt have this issue with Seraphim, but I'm on Objection right now and this is exactly what is going on with my Calendar.
I've been troubleshooting, installing/uninstalling system apks, finding workarounds and have had no luck figuring this one out. At first I thought it was just an exchange issue (another problem i wont get into). But after searching the web it looks to be a known issue with "Recurring Event" and the ICS sync engine. Because I had problems with Exchange Sync on my device, I ended up syncing my Exchange Calendar with Google using a third party app (gSyncit), so I have multiple recurring meetings in my Google Calendar.
Here is an excerpt from 'ISTAR' in a google groups thread:
"The problem appears when you have eventfull calendars, with repeating events. It looks like not all of them are able to be processed with Android sync daemon. Here is the threat discussing that issue: http://code.google.com/p/android/issues/detail?id=23175 Depending from your calendar there could be 1 or more events bothering that app. So you have to identify them and recreate it or if you got unlucky: refrain from using such pattern.
The easiest way to identify the wrecker is 1) to install log reading app, e.g. aLogcat from Market, 2) Go Setting->Accounts->Google->UnCheck/Check Calendar wait for the error "google calendar sync has stopped" 3) run to aLogcat, pause and scroll to the red lines, saying something like "error in recurring pattern =MO TU WE, etc." The error text can vary depending from the nature of your problem. 4) Try to identify which one is bad event and remove it from all calendars. 5) Resync and go to step 1 if error appears again. After 2-3 iteration you should vanish all your malicious events.
And I don't think google will fix it fast. The problem is being known since December 11, and still in progress.
Good luck!"
I confirmed this by following his steps and removed all my recurring events one-by-one until Calendar synced successfully without the FC.
Since I haven't been able to get Exchange sync or Google Calendar Sync to work with my work email. I've resorted to using Touchdown as the solution, until this is fixed or until I find a better workaround.
Hopefully someone finds this helpful, or can provide me with a solution.
No issues with calendar sync on that Rom here....recurring events and new events sync fine.
Which version of the Rom are you using
Sent from my SAMSUNG-SGH-I717 using XDA
im on the newest objection 2. seems that this is only affecting a handful of people (only two others on the dev thread has mentioned it). it could possibly be a way that google calendar saves exchange items in its database and unable to process it on the device. dont know. frustrating. ive also tried taking the seraphim calendar apk and dropping it in with no luck. so im stumped.
this is the only issue from making my device perfect with objection which i think is the cleanest cooked up rom
It definitely could be an exchange issue.
I do not use exchange so have no way of testing
There's an app for it
I had this issue after updating my Galaxy Note to ICS 4.0.3. Calendar sync caused forced close and no data was synced. Bought an app called CalenGoo for less than EUR5 after confirming with the very helpful dev that it is not reliant on the defective ICS sync engine. Got everything up and running in seconds!
Deleting recurring events (weekly meetings with colleagues etc) is simply not something anyone who uses their Google calendar for anything serious is going to do. And again no guarantee that adding the meetings again would not just cause the same problem. Rather buy a phone that works.
Also tried deleting my corporate google account from the phone and re-adding it (my personal account synced just fine). Not intrigued to factory reset the phone and restore all apps and lose their settings etc. while there is no guarantee that it would do any good.
It is ridiculous that Google/Samsung would release this kind of defective crap, and makes you think what else might be wrong with ICS if QA is this bad.
Fixed my issue!
Hi,
Thanks for sharing this information!
I use gSyncIt to sync from Outlook to Google, then Google Calendar Sync to sync from Google to an Asus Transformer TF101. It worked fine until I upgraded from Honeycomb to ICS and my main calendar failed to sync from that point on, with the dreaded "Sorry" message.
I followed the tips in the first post and discovered I had only one problematic recurring calendar entry. It used this Outlook pattern:
Weekly repeat, Mondays to Fridays only, started July 16, finished August 10
When I deleted it the sync worked OK. When I recreated it using this:
Daily repeat, weekdays only, started July 16, finished August 10it still didn't work. Mind you gSyncIt could be representing both of these patterns the same way in Google Calendar.
In the end I recreated the repeating calendar entry as 4 separate week long repeating events and it synced fine to Google and through to ICS.
So if you are running into this bug my suggestion would be to check for any daily recurring events that run longer than a week but exclude some days of the week (especially weekends). I have lots of other daily, weekly and monthly recurring events but this is the only one that had that pattern (and the only one that killed the syncing process).
Thanks,
Matt
OP - thanks for the info, been experiencing this since I've upgraded my Galaxy Note to ICS.
One thing to add upon the info on this thread -- it seems to me that when accessing, via the Google Calendar website, the events that cause the crashes, they seem to show a message "This event has a recurrence rule that cannot be edited in Google Calendar" next to the "Repeat:" checkbox of the event.
This might be easier to detect for you than searching the logs. Of course, you still have to go over all of your reoccurring events to find the offending ones.
sagie said:
OP - thanks for the info, been experiencing this since I've upgraded my Galaxy Note to ICS.
One thing to add upon the info on this thread -- it seems to me that when accessing, via the Google Calendar website, the events that cause the crashes, they seem to show a message "This event has a recurrence rule that cannot be edited in Google Calendar" next to the "Repeat:" checkbox of the event.
This might be easier to detect for you than searching the logs. Of course, you still have to go over all of your reoccurring events to find the offending ones.
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thanks for showing a way out.. fishing for those offending entries...
Simple mistake maybe
Hi folks I thought I had this same problem as well but found out there was a simple solution. If the duplicate events have a different colour tab on the lefthand side it means they are coming from different calendar feeds and to stop this happening I just clicked on the drop down menu next to 'Calendar' top left of screen and unchecked everything apart from my Gmail email address & UK Holidays.
After that everything went back to normal ... simple mistake or just me?
galaxytab1 said:
thanks for showing a way out.. fishing for those offending entries...
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There was one offending monthly reminder about my Evernote subscription, deleted the series, sync working now. Happy!
I have only Google Calendar (3 agendas thouhg - personal, professional, birthdays) and after I upgraded my Defy to ICS (Nightly build of 2012.05.29, Kernel CM9) I cannot sync Calendar anymore. Try out different Gapps, always cleaning/wiping cache/dalvik, but nothing seems to solve the problem. Not sure what else I could try. Has anyone find a solution/workaround?
First off, this isn't my phone, it's a co-worker's. I'm in IT and actually have access to our Exchange 2007 server. My Galaxy SIII doesn't have this problem, neither do any other iPhones or Android phones in the office.
Ever since an update earlier this month, the phone will not sync with the exchange calendar at all. He claims to have not had an issue prior to that. However, I've noticed that most calendar items aren't there, but recurring items that he made himself (not sure if that was on the phone or not) are on the calendar, even as of this week's calendar. I don't know if that's due to old items being deleted or not. New calendar items aren't syncing to the phone, though. You also cannot create a new event on the phone via the exchange account. After hitting save, a message will briefly confirm the event is saved, and nothing will appear on the calendar.
Everything else about the exchange connection works just fine: emails, tasks, contacts, all fine. In the sync menu, it's showing that they're all automatically syncing, but nothing actually appears in the calendar.
Is there something I'm missing that I wouldn't know as someone who hadn't bought the phone? After researching here and on Google, I can't seem to find anyone else with this specific issue, or at least something related to a recent update. It does look like the EVO in general isn't great at syncing with exchange.
EDIT: Somehow after making a PC Sync event and google calendar event, I was able to then make an exchange event, which appeared on his outlook calendar. Still, nothing is syncing. PC Sync is entirely empty.
Details:
Not rooted
Android: 4.0.3
HTC Sense: 3.6
Software version: 2.89.651.2 710RD
EDIT 2: Now newly created items made from the PC are syncing as well. Already existing ones are still missing. What the hell, man. Should I just have him re-create the account on the phone to force an update of those missing items?
Not an expert at all, but I was going to suggest deleting the account on the phone and recreating it. Maybe some setting is corrupted that recreating will remedy.
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I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
buzban said:
I recently solved a real pain of an email issue I was having, and wanted to pass along the experience. I had tried searching these forums for several days, but didn't quite find my problem, and didn't find the solution all in one place. With that in mind, I'm hoping this information helps someone, even if a bit of it may be covered in other threads (sorry if so).
I had upgraded recently to JB 4.1.1, and was having a lot of problems getting my corporate/exchange email account to work. The calendar and contacts would work sometimes, and the email never got past the "waiting for sync" screen. Anytime the calendar and contacts would work, they would break after a reboot of the phone.
I also found that sometimes exchange account would stick around after it stopped working, and other times it would disappear (from the Android settings > accounts list) completely. I had set the accounts up both through the stock email app, and through a third - party email app (Enhanced Email, a good app).
I tried deleting and recreating the accounts, with varying settings (port numbers, accepting all security certificates, etc.). Later on, I went to my company's online web access for Exchange, and deleted all the mobile connections so that it would create a new connection for my current phone and ROM. I recreated the account (for what seemed like the 50th time) after that. Still no good.
The thing that made the difference: I finally read a tip somewhere to force stop the (stock) email client, and clear its cache and data. After that, the email app needed to be set up again, but email synched for the first time since I installed this ROM, and my calendar and contacts work reliably. It's been several days and reboots, and no further problems have come up.
I hope this helps someone, and again, apologies if the information is duplicative. I couldn't find it all in one place, and was really beating my head against the wall trying to find a fix.
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Hi there, I think im glad i found this thread although not sure it will help with my corporate mail problem. My problem exists only with contacts not syncing from my corporate exchange account. My mail and calendar is ok just no contacts sync.
You mention to force stop the stock email client, can you advise the steps and exact name of the process? Do you mean in manage apps - All - Email ? I cant seem to stop that process its all greyed out.
Any help would be greatly appreciated, due to my role i really need my exchange contacts to sync.
Cheers,
Hi guys,
My experience is different.
If you have problems to sync your email you need to clear all previous mobile connections from outlook (via outlook web access) and set up your account from zero on the device.
Quick question why do you use a third party email client? Do you have Samsung device? Got the same problem and had to move to a asop (CM10)
Samsung email client and exchange doesn't work well since the original Galaxy.
Regards
Sent from my GT-P1000 using Tapatalk 2
solution for me
For me what solved was a solution I found in another post here in the forum: http://forum.xda-developers.com/showthread.php?t=1774978&page=2
In summary:
"Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time. "