Anyone else having problems with Exchange Push? - Galaxy S II Q&A, Help & Troubleshooting

Pleased with the Galaxy S2 so far but it appears to be having problems with push email from my company's email account. It's Exchange 2003 (I think) set up to use ActiveSync.
No notifications of new email is received until the email account is opened on the phone at which point it refreshes and finds the email. Bit frustrating, it worked fine on my Nexus One.
Cheers,
Dave.

ive got mine set up to exchange 03 at work, it does push through some times, but not always, doesnt seem to be as fast as iphones connected same way which come through almost immediately - although i believe this may be down to using our work wireless as well which doesnt connect to exchange - so maybe its trying to use the wifi to connect to exchange and bottling it, and not using normal packet data to push through?

Working pretty well for me connecting to Exchange 2007. Every now and again I loose push and there will be a "unable to open connection due to security error" when I go into the app after which it will refresh.

Related

Verizon Touch pro, some questions, have some issues (email, bluetooth), please help..

Well. I love this thing. I see people *****ing about video play back quality and blah blah blah....but really, im amazed with this thing.
I have a couple of things i need to get worked out. Im a friggen power user with my devices and like to not only use everything, but have it working like it should.
First issue....
I have 2 web mail accounts set up in my phone. Gmail and yahoo. the Gmail account gives me my notifications of new mail, but the yahoo account doesn't. Ill get an email in my yahoo account, my phone gets it at some point but doesn't tell me it came, and it shows the message as read already. Any suggestions?
the second issue has proven to be a b#tch. I cant get bluetooth syncing via active sync on my bluetooth dongled pc working. Ive put alot of time trying to figure this one out and it is a pain. I dont know where the problem stems from.....my pc's bluetooth stack, active sync on the pc, active sync on my tp, or bluetooth config on the tp.
Please help.
*Darth Grouper*
YL Groper said:
First issue....
I have 2 web mail accounts set up in my phone. Gmail and yahoo. the Gmail account gives me my notifications of new mail, but the yahoo account doesn't. Ill get an email in my yahoo account, my phone gets it at some point but doesn't tell me it came, and it shows the message as read already. Any suggestions?
Click to expand...
Click to collapse
Don't know waht the issue is with this. I knwo you can only have 1 active profile that shows email count on the tab, but if you go to the email screen on the right side should list all unread email for each account.
YL Groper said:
the second issue has proven to be a b#tch. I cant get bluetooth syncing via active sync on my bluetooth dongled pc working. Ive put alot of time trying to figure this one out and it is a pain. I dont know where the problem stems from.....my pc's bluetooth stack, active sync on the pc, active sync on my tp, or bluetooth config on the tp.
Click to expand...
Click to collapse
Active Sync doesn't support bluetooth connections last time i checked. Closest thing you'll probably be able to do is find out what COM port your bluetooth dongle is using, set active sync to use only that COM port under connection settings, pair, and try to sync, but i think its required to use the USB cable.
Reistlehr said:
Don't know waht the issue is with this. I knwo you can only have 1 active profile that shows email count on the tab, but if you go to the email screen on the right side should list all unread email for each account.
Active Sync doesn't support bluetooth connections last time i checked. Closest thing you'll probably be able to do is find out what COM port your bluetooth dongle is using, set active sync to use only that COM port under connection settings, pair, and try to sync, but i think its required to use the USB cable.
Click to expand...
Click to collapse
I can only get it to work on USB and it's only on the USB ports on the back of the tower.
I have never used a cable to sync my Pro. Been using bluetooth on my Gen 1 Dell XPS since day one. I do recall on my iPaq 4700, for some strange reason the first time I had to use a cable after that worked fine. Use your computer to search for services on a device (Pro), once it finds the services and you pair it you should not have any problems.
Well, since it is possible to have a BT sync I would first make sure you can connect the phone to the computer.
You'll need to turn BT on for the phone and set it to visible mode so the computer to see it. Then follow the steps. Of course make sure your computer's dongle is working.
If you get a BT link then mess with active sync settings. Particularly see if the 'allow advanced network..." box is checked on your phone. For me if I keep it checked it won't work over USB, but BT may be different. The best I can offer you is to experiment and google.

[Q] Exchange sync problem - only syncs over 3g, not WiFi

As the topic says my HMJ37 P7500XKWG9 will not sync (or even connect) to exchange over wifi.
Using stock email app with Exchange 2010.
As soon as I switch wifi off, sync starts working. This only happens with the stock app, everything else works perfectly fine over both wifi and 3g.
Multiple wipes and resets did not help.
I am thinking this is a bug in samsung software but would like to hear if anyone else has this problem before I start flashing random other firmware versions...
Is your Exchange server on the same network as your wi-fi connetion? Sounds like you have a networking problem.
foxbat121 said:
Is your Exchange server on the same network as your wi-fi connetion? Sounds like you have a networking problem.
Click to expand...
Click to collapse
It's not a networking problem.
Sent from my GT-P7500 using Tapatalk
You didn't answer my question.
What I mean by networking problem is that if you accessing the Exchange server that is on the same network as wi-fi, the server name/IP address might be different than that of access via 3G/internet. For the email client, 3G or wi-fi shouldn't make any difference. So I doubt it is a software bug. Rather a network configuration issue.
Similar issue
My stock widget is not updating correctly with my WiFi only tab 10.1. We are using '07 exchange and since I updated the Touch Wiz U/I this past weekend my email widget will get stuck on an email. New ones come in but the old ones don't move down to make way for the new ones. If I open the widget the new ones are there, just a PIA to open the widget to see what's new. I'm running stock. Not sure if there is a setting I'm not seeing to have it work the way it did pre Touch Wiz??
Please use the Q&A Forum for questions Thanks
Moving to Q&A
foxbat121 said:
You didn't answer my question.
What I mean by networking problem is that if you accessing the Exchange server that is on the same network as wi-fi, the server name/IP address might be different than that of access via 3G/internet. For the email client, 3G or wi-fi shouldn't make any difference. So I doubt it is a software bug. Rather a network configuration issue.
Click to expand...
Click to collapse
Because if it's accessible on 3G, it's accessible on any wifi properly connected to internet. Besides, no other mail program (touchdown, moxier) has problems on wifi...
Does anyone with this firmware actually have stock exchange sync working on wifi?
Sent from my GT-P7500 using Tapatalk
shakaw said:
Because if it's accessible on 3G, it's accessible on any wifi properly connected to internet. Besides, no other mail program (touchdown, moxier) has problems on wifi...
Does anyone with this firmware actually have stock exchange sync working on wifi?
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
I have the exact same problem. Syncs via 3G but not WiFi. When first setting up the Exchange account, I could not get it to even connect to the server via WiFi. After I switched off WiFi and tried 3G, it setup fine.
I have 2 iPhones, one iPad and several PCs on the same wireless network and they all have zero problems so it has to be specific to the 10.1.
Galaxy Tab P7500 XXKG7
The same problem. Few days after purchase I use Exchange (3G, WiFi) and was happy.... but after full reboot and clearing all date, Exchange sync only through 3G. No sync with WiFi.
So now I use two Exchange accounts (corporate and Google) with 3G connection, because no sync with WiFi.
Do you have any ideas?
Different access point, different Exchange servers, correct settings ... but same problem: no sync with WiFi!
No, I am out of ideas. I tested two other email programs - Moxier and Touchdown, both of which work perfectly over WiFi and 3G. So I purchased Touchdown.
I have tested with two different Exchange servers and get the same problem so it cannot be Exchange specific.
It must be a bug in the Honeycomb email software.
I find it very odd because essentially the email client just makes network calls and what sort of network connection is used should be completely transparent to the software.
politby said:
No, I am out of ideas. I tested two other email programs - Moxier and Touchdown, both of which work perfectly over WiFi and 3G. So I purchased Touchdown.
I have tested with two different Exchange servers and get the same problem so it cannot be Exchange specific.
It must be a bug in the Honeycomb email software.
I find it very odd because essentially the email client just makes network calls and what sort of network connection is used should be completely transparent to the software.
Click to expand...
Click to collapse
It was not Honeycomb bug only.... because I find several similar posts on other forums connections with Android 2.2.3, 2.3
ashot80 said:
It was not Honeycomb bug only.... because I find several similar posts on other forums connections with Android 2.2.3, 2.3
Click to expand...
Click to collapse
Is that right. Pretty fundamental impact on functionality so I would have thought it would get top priority for a hotfix.
OTOH there must be 10.1 owners out there who have it working, otherwise it would be all over the net. Maybe it affects the 3G model only.
Have you tested on more than one WiFi network?
politby said:
Is that right. Pretty fundamental impact on functionality so I would have thought it would get top priority for a hotfix.
OTOH there must be 10.1 owners out there who have it working, otherwise it would be all over the net. Maybe it affects the 3G model only.
Have you tested on more than one WiFi network?
Click to expand...
Click to collapse
3 different WiFi networks based on different equipment (Cisco, HP, DLink) and diff. providers
Hi! I solve this problem.
1. took out SIM card
2. Full reset.
3. Insert SIM card again.
Everything works well!
After them come the think, may be enough took out SIM and re-setting. But now I have well good sink Exchange over WiFi and 3G.
Hi!
Did that, and it worked right until I have inserted back the SIM card and activated the 3G settings. Then it also started working only on 3G. Very strange. May be something with operators?
drolevar said:
Hi!
Did that, and it worked right until I have inserted back the SIM card and activated the 3G settings. Then it also started working only on 3G. Very strange. May be something with operators?
Click to expand...
Click to collapse
It not a operator problem, I think. I checked 3G Utel Ukraine and EGPRS Beeline Russia. That the same resalts. So I think it is Android 3,1 problem.
Also, about full reset. . . It is not necessary. Took out SIM and restart onle needed.
Right, ashot, but did it work afterwards? For me it stopped when I activated 3G again.
I don't usually like to push or sell apps on people but I would just pay the money and buy Touchdown mostly because its fast, reliable and secure. It works the same way Outlook 2010 works and it keeps you more organized just like outlook. Plus they sync really nice together if your using ActiveSync on your exchange server, which you better be if your a good IT SYS Admin.
I would do it, if there was no preinstalled software. But there is one, and I just want to get it working.
Imagine telling that to an iPad owner.
drolevar said:
I would do it, if there was no preinstalled software. But there is one, and I just want to get it working.
Imagine telling that to an iPad owner.
Click to expand...
Click to collapse
Pre-installed doesn't always mean good. Example being the iPad. Nothing pre-installed on their is any good and I tell iPad owners that almost daily, sadly.

[Q] ActiveSync quit working, can't get it to reconnect

I've had Microsoft Exchange ActiveSync set up on my phone for a few weeks now. Over the past weekend I noticed that it quit working. When I opened up the email app it said something to the effect of it wasn't connecting to the server. I deleted the email account and tried adding it in again, but it just won't connect. I will put in my email account and password and it'll eventually say it couldn't connect and there is a button to manually edit the setting. When I click that It shows the server as pod51010.outlook.com. I know this is the correct server and since I didn't put it in it must have been able to successfully find the server, just will not allow me to connect for whatever reason. I have co workers that are using other android phones(HTC inspire, Samsung Stratosphere, Google Nexus) and none of them have the issues. It's just my phone.
Anyone have any idea what's happening?
EDIT: I also check my Captivate and it no longer works, So maybe its just a selection of Samsung phones.

No Account Sync + WiFi Failure

Until 2-3 days ago, both my Google account sync on my phone and WiFi connectivity worked. However, both of these have now failed. I am not sure they are linked, but I assume they are considering the problems surfaced at a similar time.
1) Gmail doesn't work - the app opens, but does not download or send emails. No error message appears, it just does nothing. I press refresh to no avail. Going onto the Play Store and again encountering account sync failure made me realise it was an account wide and phone problem and not just Gmail.
2) Whilst my data connection works (and therefore the above account sync problem is not one of connectivity), the WiFi connection that worked up until 2 days ago does not work anymore. It is a hotel network, but rather than redirect me to a login page it sends me to a single page (not the login page) and does not allow any other sites. The problem is most probably down to my phone as the WiFi network and login works fine on my PC and for everyone else in the hotel.
Any ideas as to how to resolve this?
Thanks
SeaTan said:
Until 2-3 days ago, both my Google account sync on my phone and WiFi connectivity worked. However, both of these have now failed. I am not sure they are linked, but I assume they are considering the problems surfaced at a similar time.
1) Gmail doesn't work - the app opens, but does not download or send emails. No error message appears, it just does nothing. I press refresh to no avail. Going onto the Play Store and again encountering account sync failure made me realise it was an account wide and phone problem and not just Gmail.
2) Whilst my data connection works (and therefore the above account sync problem is not one of connectivity), the WiFi connection that worked up until 2 days ago does not work anymore. It is a hotel network, but rather than redirect me to a login page it sends me to a single page (not the login page) and does not allow any other sites. The problem is most probably down to my phone as the WiFi network and login works fine on my PC and for everyone else in the hotel.
Any ideas as to how to resolve this?
Thanks
Click to expand...
Click to collapse
Clear data from Google framework services..delete your google account..reboot ..add your Google account again..and do this on your data network..coz for WiFi you need to contact the admin of your hotel..
Sent from my GT-I9300 using xda app-developers app

Email client not syncing over 3G, only works over wifi.

Hi,
I search over the forum but didn't find the answer to my question.
I'm the happy owner of a GS3 stock rom, not rooted, fresh out of the box.
It works verry well. I'm impressed by the device itself but I struggle with a problem.
My exchange account won't syncronize over 3G. Every few minutes, I get a message saying "unable to connect to [my account]"
gmail client works just fine but I have two email addresses (pro and home).
This is not a connectivity issue as other apps works great aover 3G and this is not a network limitation as I can connect thru other wifi networks.
I can do all necessary test and I had a look in all settings I can find without any succes until now.
I had 3 FW update since I own the device, each time I hope it will solve my probelm...
Thanks for your help.
Best regards from Belgium,
JC
Did you checked out if in Settings _Data Usage- not added to exceptions to sync only over WiFI ?
marbedMB said:
Did you checked out if in Settings _Data Usage- not added to exceptions to sync only over WiFI ?
Click to expand...
Click to collapse
Thanks for your answer.
I checked and I can find any exceptions (I can't find the options, to be clear). Under the Data Usage, I have mobile data and Wifi pages but I don't find any way to manage exceptions.
There is a similar issue with the hotmail app - SSL auth error on 3G - Fine on Wi-Fi
The way to resolve that issue is to uninstall the app - remove any accounts associated to it (the hotmail sync account removed authomatically) reboot the phone - then set everything back up BUT DO SO ON 3G and not Wi-Fi!!! For some strange reason this sorts out the issue and can then connect on both 3G and Wi-Fi.
This is obviously specific to the hotmail app - but as this is also email it may also resolve your issue - Worth a shot at least. .Good Luck
ohyesman said:
There is a similar issue with the hotmail app - SSL auth error on 3G - Fine on Wi-Fi
The way to resolve that issue is to uninstall the app - remove any accounts associated to it (the hotmail sync account removed authomatically) reboot the phone - then set everything back up BUT DO SO ON 3G and not Wi-Fi!!! For some strange reason this sorts out the issue and can then connect on both 3G and Wi-Fi.
This is obviously specific to the hotmail app - but as this is also email it may also resolve your issue - Worth a shot at least. .Good Luck
Click to expand...
Click to collapse
Thanks for the info.
How can I uninstall the stock email app? I will try to clear my account but not uninstall the app and see if it solves my problem. I will try it tonight when I will be back in my country and not in roamuing anymore.
Thanks
I don't use the stock app at all - I guess you can remove the associated accounts under settings/accounts then go to app manager and clear cache and data.
My issue was due to a self signing certificate or something - guess that a hidden setting somewhere changes when you accept but wasn't working correctly when setting up accounts over Wi-Fi.
Hope it works for you. You not the option to get a specific mail provide app from the playstore? - Could be another option
I will let you know
I'm quite happy with the stock mail app for now. If I can solve my problem by reseting my account over 3G, I will keep it.
JCfromBelgium said:
I will let you know
I'm quite happy with the stock mail app for now. If I can solve my problem by reseting my account over 3G, I will keep it.
Click to expand...
Click to collapse
Any resolution on this? My wife is having the same problem on a new exchange account she added to her One X
jschramm said:
Any resolution on this? My wife is having the same problem on a new exchange account she added to her One X
Click to expand...
Click to collapse
I resolved this issue by:
- deleting the Exchange Active Sync eMail Account I set up over WiFi (Email->Settings->Delete Account);
- created an EAS Account over 3G, selected "Accept every SSL Certificate" (Email->Settings->Add Account).
It seems that creating an EAS Account over WiFi prevents the same account to access the server over 3G/EDGE/... connection.
Tried on Sony Xperia Tablet Z SGP321, default mail app, with Android 4.2.2.
LP
Alen
Problem solved!
Hi,
I have also an Galaxy S5 Android and sinds we have Exchange 2010, it does not synchronize any more. If I put my phone on SAVE MODE, it doesn't work. If I DISABLE the SAVE MODE it works.
Go to Setting => Power saving => put Power saving mode OFF
good luck.
JCfromBelgium said:
Hi,
I search over the forum but didn't find the answer to my question.
I'm the happy owner of a GS3 stock rom, not rooted, fresh out of the box.
It works verry well. I'm impressed by the device itself but I struggle with a problem.
My exchange account won't syncronize over 3G. Every few minutes, I get a message saying "unable to connect to [my account]"
gmail client works just fine but I have two email addresses (pro and home).
This is not a connectivity issue as other apps works great aover 3G and this is not a network limitation as I can connect thru other wifi networks.
I can do all necessary test and I had a look in all settings I can find without any succes until now.
I had 3 FW update since I own the device, each time I hope it will solve my probelm...
Thanks for your help.
Best regards from Belgium,
JC
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Click to collapse

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