[Q] Exchange security problem - Help - Galaxy S II Q&A, Help & Troubleshooting

Hello all,
This is my first android phone, but my brother have a HTC Desire for some months and I have familiarized with android.
Have used the SGSII for 1 month now and all is going great except for the batery OS usage, but no big deal there, but since yesterday I'm having a problem with my exchange connection. Everytime I go to the email app it try's to connect and it says invalid username/account and I enter the correct data and it always say the same thing!
This problem only happens while using 3G data connectivity, because in wireless mode it works fine and I receive/send emails. In 3G it also receive data in other apps like google maps, browser etc. but it looks like in the email app for exchange it's not connecting while using 3g connection!
Anyone knows what could be happening and what can I do to solve this problem?
Thanks

Related

Google maps no longer loads

Hi all,
been using the google maps app that comes with the HD2 a lot, but suddenly it won't load using mobile internet anymore.
It works fine over wifi, but it seems it doesn't want to use my dataplan anymore.
It doesn't matter whether i have 2g, 3g or hdspa connection, it just hangs on 'loading' or 'searching'.
I checked the connection with opera and it works fine, can load any webpage pretty fast.
What can i do to fix it? is there a way to reinstall it? I don't have a cab because it came installed on my HD2.
edit: after a soft reset it won't even load over wifi anymore!
Edit2: hmm, after another soft reset it will load over wifi again but still nothing over mobile connection
get the newest version from here mate, just install and it will delete you're previous version
http://www.freewarepocketpc.net/ppc-download-google-maps-mobile-v1-2-0-13.html
Same problem here in Rotterdam. Was wondering what could be the problem, but since other people seem to have the same problem, it more than likely is the connection to T-Mobile's network again.....
As is the case with you, WiFi connection allows to start up Google Maps properly, however as soon as mobile network is used, Maps no longer works because of lack of connection to the network....
Demon_man said:
get the newest version from here mate, just install and it will delete you're previous version
http://www.freewarepocketpc.net/ppc-download-google-maps-mobile-v1-2-0-13.html
Click to expand...
Click to collapse
new version has the same problem
i read online that it may have to do with proxy settings but have not been able to resolve the issue
also, the guy at the t-mobile store was less than usefull (big supprise there)
I just spoke with the t-mobile helpdesk and they are already aware of the problem.
They told me it is a problem with the google server's connectivity and that some ppl can't even synchronise their gmail or other google services (haven't had that problem myself)
They're looking in to it so hopefully it won't take too long
Someone at T-Mobile has earned his/her salary this month: it's working again....

[Q] Exchange sync problem - only syncs over 3g, not WiFi

As the topic says my HMJ37 P7500XKWG9 will not sync (or even connect) to exchange over wifi.
Using stock email app with Exchange 2010.
As soon as I switch wifi off, sync starts working. This only happens with the stock app, everything else works perfectly fine over both wifi and 3g.
Multiple wipes and resets did not help.
I am thinking this is a bug in samsung software but would like to hear if anyone else has this problem before I start flashing random other firmware versions...
Is your Exchange server on the same network as your wi-fi connetion? Sounds like you have a networking problem.
foxbat121 said:
Is your Exchange server on the same network as your wi-fi connetion? Sounds like you have a networking problem.
Click to expand...
Click to collapse
It's not a networking problem.
Sent from my GT-P7500 using Tapatalk
You didn't answer my question.
What I mean by networking problem is that if you accessing the Exchange server that is on the same network as wi-fi, the server name/IP address might be different than that of access via 3G/internet. For the email client, 3G or wi-fi shouldn't make any difference. So I doubt it is a software bug. Rather a network configuration issue.
Similar issue
My stock widget is not updating correctly with my WiFi only tab 10.1. We are using '07 exchange and since I updated the Touch Wiz U/I this past weekend my email widget will get stuck on an email. New ones come in but the old ones don't move down to make way for the new ones. If I open the widget the new ones are there, just a PIA to open the widget to see what's new. I'm running stock. Not sure if there is a setting I'm not seeing to have it work the way it did pre Touch Wiz??
Please use the Q&A Forum for questions Thanks
Moving to Q&A
foxbat121 said:
You didn't answer my question.
What I mean by networking problem is that if you accessing the Exchange server that is on the same network as wi-fi, the server name/IP address might be different than that of access via 3G/internet. For the email client, 3G or wi-fi shouldn't make any difference. So I doubt it is a software bug. Rather a network configuration issue.
Click to expand...
Click to collapse
Because if it's accessible on 3G, it's accessible on any wifi properly connected to internet. Besides, no other mail program (touchdown, moxier) has problems on wifi...
Does anyone with this firmware actually have stock exchange sync working on wifi?
Sent from my GT-P7500 using Tapatalk
shakaw said:
Because if it's accessible on 3G, it's accessible on any wifi properly connected to internet. Besides, no other mail program (touchdown, moxier) has problems on wifi...
Does anyone with this firmware actually have stock exchange sync working on wifi?
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
I have the exact same problem. Syncs via 3G but not WiFi. When first setting up the Exchange account, I could not get it to even connect to the server via WiFi. After I switched off WiFi and tried 3G, it setup fine.
I have 2 iPhones, one iPad and several PCs on the same wireless network and they all have zero problems so it has to be specific to the 10.1.
Galaxy Tab P7500 XXKG7
The same problem. Few days after purchase I use Exchange (3G, WiFi) and was happy.... but after full reboot and clearing all date, Exchange sync only through 3G. No sync with WiFi.
So now I use two Exchange accounts (corporate and Google) with 3G connection, because no sync with WiFi.
Do you have any ideas?
Different access point, different Exchange servers, correct settings ... but same problem: no sync with WiFi!
No, I am out of ideas. I tested two other email programs - Moxier and Touchdown, both of which work perfectly over WiFi and 3G. So I purchased Touchdown.
I have tested with two different Exchange servers and get the same problem so it cannot be Exchange specific.
It must be a bug in the Honeycomb email software.
I find it very odd because essentially the email client just makes network calls and what sort of network connection is used should be completely transparent to the software.
politby said:
No, I am out of ideas. I tested two other email programs - Moxier and Touchdown, both of which work perfectly over WiFi and 3G. So I purchased Touchdown.
I have tested with two different Exchange servers and get the same problem so it cannot be Exchange specific.
It must be a bug in the Honeycomb email software.
I find it very odd because essentially the email client just makes network calls and what sort of network connection is used should be completely transparent to the software.
Click to expand...
Click to collapse
It was not Honeycomb bug only.... because I find several similar posts on other forums connections with Android 2.2.3, 2.3
ashot80 said:
It was not Honeycomb bug only.... because I find several similar posts on other forums connections with Android 2.2.3, 2.3
Click to expand...
Click to collapse
Is that right. Pretty fundamental impact on functionality so I would have thought it would get top priority for a hotfix.
OTOH there must be 10.1 owners out there who have it working, otherwise it would be all over the net. Maybe it affects the 3G model only.
Have you tested on more than one WiFi network?
politby said:
Is that right. Pretty fundamental impact on functionality so I would have thought it would get top priority for a hotfix.
OTOH there must be 10.1 owners out there who have it working, otherwise it would be all over the net. Maybe it affects the 3G model only.
Have you tested on more than one WiFi network?
Click to expand...
Click to collapse
3 different WiFi networks based on different equipment (Cisco, HP, DLink) and diff. providers
Hi! I solve this problem.
1. took out SIM card
2. Full reset.
3. Insert SIM card again.
Everything works well!
After them come the think, may be enough took out SIM and re-setting. But now I have well good sink Exchange over WiFi and 3G.
Hi!
Did that, and it worked right until I have inserted back the SIM card and activated the 3G settings. Then it also started working only on 3G. Very strange. May be something with operators?
drolevar said:
Hi!
Did that, and it worked right until I have inserted back the SIM card and activated the 3G settings. Then it also started working only on 3G. Very strange. May be something with operators?
Click to expand...
Click to collapse
It not a operator problem, I think. I checked 3G Utel Ukraine and EGPRS Beeline Russia. That the same resalts. So I think it is Android 3,1 problem.
Also, about full reset. . . It is not necessary. Took out SIM and restart onle needed.
Right, ashot, but did it work afterwards? For me it stopped when I activated 3G again.
I don't usually like to push or sell apps on people but I would just pay the money and buy Touchdown mostly because its fast, reliable and secure. It works the same way Outlook 2010 works and it keeps you more organized just like outlook. Plus they sync really nice together if your using ActiveSync on your exchange server, which you better be if your a good IT SYS Admin.
I would do it, if there was no preinstalled software. But there is one, and I just want to get it working.
Imagine telling that to an iPad owner.
drolevar said:
I would do it, if there was no preinstalled software. But there is one, and I just want to get it working.
Imagine telling that to an iPad owner.
Click to expand...
Click to collapse
Pre-installed doesn't always mean good. Example being the iPad. Nothing pre-installed on their is any good and I tell iPad owners that almost daily, sadly.

Cellular Network x Wifi Problem

Hi guys.
I own a HTC Ultimate (HTC Titan here in Brazil) and I'm suffering for something that bothered me before in the Windows Mobile 'age'.
As the major users of smartphones, I keep my cellular connection always on and at home, or other places, I turn on my WIFI.
What happened is that, for some reason, the applications after a while stop using the WIFI connection. I know that because I often use EDGE instead 3D.
If I turn off the Cellular network, everything keeps running smooth.
Is anyone having the same behavior? I didn't see this in my HD7, as far as I remember.
Regards,
Cris
cpimentel said:
Hi guys.
I own a HTC Ultimate (HTC Titan here in Brazil) and I'm suffering for something that bothered me before in the Windows Mobile 'age'.
As the major users of smartphones, I keep my cellular connection always on and at home, or other places, I turn on my WIFI.
What happened is that, for some reason, the applications after a while stop using the WIFI connection. I know that because I often use EDGE instead 3D.
If I turn off the Cellular network, everything keeps running smooth.
Is anyone having the same behavior? I didn't see this in my HD7, as far as I remember.
Regards,
Cris
Click to expand...
Click to collapse
yep, I'm in.
For some reason, apps ( and browser) use 3G over wireless! I hate it and switch data to off :|
Will contact HTC to check soon.
The same for me ! I need to turn off cellular data to use wifi connection too often. I don't like it.
Sent from my TITAN X310e using XDA Windows Phone 7 App
anaadoul said:
yep, I'm in.
For some reason, apps ( and browser) use 3G over wireless! I hate it and switch data to off :|
Will contact HTC to check soon.
Click to expand...
Click to collapse
The Facebook is the champion. If I turn on Wifi and then open it, it will use the Wifi. If I got back and return to the App.. no more Wifi, only Cellular network.
This is the same thing on Windows Mobile. Microsoft should learn something from the competitor where they just keep one network running at a time!
What bothers me is that I don't remember this occuring in my HD7. Will put my SIM on it and try to see what happens.
[]'s
Pimentel
Keep us updated please on HTC's reply. My 3G consumption is soaring every day
Evidence
I got an evidence yesterday that the OS is using Cellular Data while WiFi is on.
I used all my bandwidth on my plan, so Vivo as it's customers to keep a low speed or pay by MB used. This is done through the browser.
So I found that I was using the Cellular data while wifi is on when I opened the browser and receive the page from vivo asking me to choose wherever I wanna do use.
I don't know why MS still thinking that we wanna to shutdown thinks on phone to be able to use it properly. Why not implement like the others platforms where the OS just keep 1 way to connect to internet?
Amazing how they don't know how to advertise the product but know how to take away some pleasure to use the platform.
Hope they fix this in Apollo or a new OTA update. It's about time to show the users that indeed the phone can be updated OTA.
[]'s
Pimentel
cpimentel said:
The Facebook is the champion. If I turn on Wifi and then open it, it will use the Wifi. If I got back and return to the App.. no more Wifi, only Cellular network.
This is the same thing on Windows Mobile. Microsoft should learn something from the competitor where they just keep one network running at a time!
What bothers me is that I don't remember this occuring in my HD7. Will put my SIM on it and try to see what happens.
[]'s
Pimentel
Click to expand...
Click to collapse
I do remember having this problem on my Windows Mobile but i have NEVER faced it with Windows Phone 7 on my Omnia 7! This is something related to HTC not Microsoft.
Quick Heads up, this is my message to HTC.
NOTE: HTC TITAN is not available on the device list, i chose the RADAR as it the one that is close to it. THIS PROBLEM IS RELATED TO HTC TITAN WINDOWS PHONE 7.5.
Dear Support,
Me and a lot of others who bought the HTC Titan Windows Phone 7.5 are facing a strange problem with 3G and WiFi.
For some reason, even when im connected to WiFi with internet connectivity the phone uses the Data Services from the Mobile Operator!
The fix is simple, go to settings > Mobile Network > Disable Data.
but it is actually not a solution.
This bug doesnt happen all the time, sometime traffic goes into WiFi as it should and suddenly it stopps and starts going thorugh the Cellular network!
I would love to know the reasons behind this issue (Not only me who is having it) and how to fix it (if we can do our selves).
If it is not possible to fix by my self, when HTC is going to release a fix?
Kindly note that this is NOT a Windows Phone 7.5 problem as i DO own a Samsung Omnia 7 with OS 7.5 and i dont face this problem.
Your quick reply is highly appreceated
Click to expand...
Click to collapse
anaadoul said:
I do remember having this problem on my Windows Mobile but i have NEVER faced it with Windows Phone 7 on my Omnia 7! This is something related to HTC not Microsoft.
Quick Heads up, this is my message to HTC.
Click to expand...
Click to collapse
Take a look at this: http://www.microsoft.com/windowsphone/en-us/howto/wp7/start/connecting-how-and-when.aspx
"Your phone will typically choose a Wi-Fi connection over a cellular data connection when they're both available."
I'm afraid of this "typically". In my opinion, the correct way is to choose Wifi OR Cellular Data. One network at a time.
This week I will try to run some 'tests' on my HD7. I really don't remember having to switch of the celullar data to use correctly the wifi.
Keep us updated.
[]'s
Cris
HTC Update
It looks like HTC has found the problem and is delivering an update for Titan. Can anyone confirm this?
Unfortunatly I own a Ultimate (Titan here in Brazil) and probably will take longer to Vivo test and delivery things =(
There is an update for the Titan, but I don't know if this includes the fix you are talking about, or if there will be another update?

Stock T-Mobile Amaze Wifi and/or E-Mail Issues?

Hey Guys.
I seem to be experiencing strange issues with my T-Mobile Amaze 4G and was wondering if it is only me.
Before I continue, I just wanted to note that I already performed a Hard Reset and received the OTA update a couple of weeks ago with no change in the problem.
It seems that everything seems to work well as soon as I restart the phone...but after a while, I notice that my e-mails do not get refreshed/notified from the e-mail app unless I actually go into the app itself.
I have set the e-mail app to check for new messages every 15 minutes with no peak time defined....that is....it checked every 15 minutes all day any time of the day.
Second issue is with Wifi. It seems flaky and I find I must turn off/on Wifi periodically not matter were I am getting Wifi from (i.e. - Home, Work, Coffee Shop, etc...)
Is it just me having these strange issues?
Is there a fix for it?
Thank All.
I don't have email issues when I am connected to 2G/4G.
I do, however, have issues with WiFi. Specifically the corporate WiFi at my work. It just won't connect. It gets stuck in the authenticating/disconnecting loop. Very annoying as this is the only phone I have not been able to connect to the WiFi at work. All of my prior phones connected with no problems, e.g. Motorola Photon, HTC Evo 3D, HTC Touch Pro II (Sprint and T-Mobile versions), iPhone 3/3GS/4. All of them will connect but my Amaze won't.
Is this par for the course or could I have a bad Amaze, again? I am on my 2nd one by the way. The first one had the same auth/disco loop problem, too.
My WiFi connects at work when it feels like it, which isn't often. At home its just fine.
I have the same thing happen to me as well between Home and Work Wifi.
It would seem that Corporate Wifi systems usually require the "Use secure credentials" to be enabled in order to connect (Settings, Security, Use secure credentials).
If it isn't checked...then no Corporate Wifi will connect.
It would seem that HTC released an update for the Amaze today (Dec. 12).
I have updated my phone...we'll see if it works any better.
Wish me luck...
Apparently HTC is rolling out an OTA that includes WiFi calling: http://forum.xda-developers.com/forumdisplay.php?f=1319
Not sure if it's T-Mobile USA only or not...
Thought I'd post my observations...
My wi-fi at home (wpa2 personal) works flawlessly. Wi-fi at work (wpa2 enterprise) is able to connect and works great but after 40-50 minutes gets stuck in the authentication loop for unknown reasons. While in this auth loop, it seems to be in a transition state - neither wifi or TMO data mode and no synching occurs. Turning wifi off then back on will resolve but is a pita.
However, once the enterprise wifi is enabled (using credentials) the advanced power menu stops working - the long press of the power button functionality. Clearing the credentials usually re-enables the power button long press functionality, sometimes this requires a battery pull to restart.
Even with these small (at least for me) inconveniences, the Amaze is the best phone I've ever had!
TJet1.8 said:
Hey Guys.
I seem to be experiencing strange issues with my T-Mobile Amaze 4G and was wondering if it is only me.
Before I continue, I just wanted to note that I already performed a Hard Reset and received the OTA update a couple of weeks ago with no change in the problem.
It seems that everything seems to work well as soon as I restart the phone...but after a while, I notice that my e-mails do not get refreshed/notified from the e-mail app unless I actually go into the app itself.
I have set the e-mail app to check for new messages every 15 minutes with no peak time defined....that is....it checked every 15 minutes all day any time of the day.
Second issue is with Wifi. It seems flaky and I find I must turn off/on Wifi periodically not matter were I am getting Wifi from (i.e. - Home, Work, Coffee Shop, etc...)
Is it just me having these strange issues?
Is there a fix for it?
Thank All.
Click to expand...
Click to collapse
About the email thing, do you have "auto sync" on?
nguyendqh said:
About the email thing, do you have "auto sync" on?
Click to expand...
Click to collapse
You bet I do...still flaky.
I actually have to run the e-mail app to get my new messages.
A real PITA.
Did the ota update and WiFi seems to be better, more testing after lunch.
It's still not an instant connect like at home, but it does connect much sooner now at work.
RZJZA80 said:
It's still not an instant connect like at home, but it does connect much sooner now at work.
Click to expand...
Click to collapse
Do you connect using WPA2 Enterprise at work? If so, are you able to enable Wi-Fi Calling?
I called 611 and they were not much help. Only thing came out of that call was maybe the WPA2 Enterprise enforces additional security for UMA (WiFi) calls resulting with REG99 error for me. I'll try from home with the WPA2 Personal connection later.
I'm reading TmoNews and it says IMS WiFi calling. 611 told me UMA...
Tried the WiFi calling from home (WPA2 Personal) and it works great. The router at work must be causing the REG99.
we're on a WEP network at work and at home so not sure why home works but not work. It may have to do with the firewalls and all that, but I'm not sure.
I ran into the same problem with email syncing. Here's a work around...
Use "tasker" and get the plugin for it called
"Synker"
Make a repeating profile that links to Synker and voila. You can control when and how often it syncs...
Sent from my HTC Ruby using XDA Premium App
My WiFi performance stinks with this phone. I just got the 1.43 update today and it's not any better. With my old Nexus One I didn't have problems, but when connected at home (shown as WPA/WPA2 PSK) I get lots of time out errors and just about every action in the Market loads very slowly. When it finally does start a download they go OK but getting opening an app page or getting a download to start takes a long time. It is very weird.
I'm running stock.
vzontini said:
My WiFi performance stinks with this phone. I just got the 1.43 update today and it's not any better. With my old Nexus One I didn't have problems, but when connected at home (shown as WPA/WPA2 PSK) I get lots of time out errors and just about every action in the Market loads very slowly. When it finally does start a download they go OK but getting opening an app page or getting a download to start takes a long time. It is very weird.
I'm running stock.
Click to expand...
Click to collapse
I don't think it's the phone. I run stock and average 6-11Mbps down and 7-8Mbps up with my WPA2 Personal router connection.
I'm having data connectivity issues on the corporate Wifi (enterprise 802.1x encryption). I can connect initially, but after about 10 minutes (sometimes as much as 30 minutes), I'll lose data functionality but the wifi stays connected. My old Vibrant works fine at work, but the Amaze drops the data. It seems to happen when I switch access points. My sign-on credentials are fine. I can't seem to find any other similar issues out there and support was no help (t-mo, htc, etc). A factory reset didn't change anything. My home wi-fi works fine so this issue is a bit frustrating. Anyone else experiencing this issue? I'm feeling quite alone on this issue unfortunately....love the phone otherwise. I'm running stock.
I'm having the same problem with the router at my work. It will say connected but not data is sent or received. Any other phone works just fine on the same router. My amaze works just fine on any other router. I've disabled all security access on the router at work and the only phone that seems unable to connect to this router is the amaze. (I've tried 2 other w/the same result)
Sent From My HTC Amaze
I have been using Beast mod for 3 days now and email has not been syncing, along with facebook and twitter. the sync icon has been on for a few days but nothing is syncing properly. Could it be something to do with a custom kernel?
Just to throw my 2cents in, I was struggling with connecting to the wifi at home, it would connect ok but then never transmit any data. Everything else connected and worked fine, also connected to other routers with the phone and no issues. Long story short, I limited my router to just B and G (no N) and it fixed everything. Phone works great now.

Networking issue; anything to check before factory reset?

I'm having a strange issue and wondering if anyone has experienced something similar.. I can access most of the internet (web sites, podcast download, etc), over WiFi and cell data but some things like my imap email seem to get "stuck" (eg, my email client says "socket timeout"). I've learned that if I switch networks, from WiFi to cell or vice verse, the connectivity seems to start working again, but eventually hangs up again. This is happening on both a OnePlus One running Android 2.x and an Asus tablet running 4.4. They both seemed to present this issue around the same time, but a few things changed around the same time that I remember;
1 I installed the WeChat app
2 The WiFi router I connect to most often changed
I uninstalled WeChat but the problem persists.
I want to blame the WeChat app as installing something surreptitious to spy on my network traffic.
Is there any way to see why my network connection is getting "stuck"? Or do I just need to do a factory reset? I'd just hate to go through all the effort of a factory reset just to find I have the same issue.

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