Atrix keeps restarting when making a phonecall - Atrix 4G Q&A, Help & Troubleshooting

ok this phone a brand new, i can receive calls and text but when i dial a number and try to make a call the phone restarts
This is factory unlocked and not rooted

Try flashing a newer radio rom.

I dont want to root it incase i cant get the original rom back.
It is weird as, i have tried with every sim card to make calls and it works but when i put the 3 sim in does plays up

We experienced the same issue on some Turkish networks as well and flashing a newer radio rom fixed the problem. Flashing roms and rooting are totally different. What you need is a newer version of your current baseband ( radio rom ) sbf and official motorola software flasher " RSD Lite 5.3 "
Hope it helps.

Thank you so much for that Semseddin.
My problem solved, i just flashed it using RSD lite 4.9
Thanks everyone

Hi. I've been having the exact same issue. I've got an unlocked AT&T Atrix and I'm trying to use a Three UK sim (I'm in the UK). I'm a bit new to the world of android, can someone post a link to an appropriate Radio Rom?
Thanks for any help!!

OK after a little more web searching I've found a (sort of) solution -
"Here's a quick fix for it thou, (not permanent)....
1. type *#*#4636#*#* on the dialer
2. Chose Phone Information
3. Set preferred network to GSM only
Viola...its fixed
problem with this fix is that you wont be able to use your 3G network but the dialer should be working."
Problem is of course that you can't use your 3G connection. Hope this helps anyone else with the same issue.
Link to article - https : // supportforums.motorola .com/message/379232

Why is it always 3 that cause a problem?
When the Nokia N900 came out, that wouldn't work with 3 initially until a couple of updates later!

lowndes783 said:
OK after a little more web searching I've found a (sort of) solution -
"Here's a quick fix for it thou, (not permanent)....
1. type *#*#4636#*#* on the dialer
2. Chose Phone Information
3. Set preferred network to GSM only
Viola...its fixed
problem with this fix is that you wont be able to use your 3G network but the dialer should be working."
Problem is of course that you can't use your 3G connection. Hope this helps anyone else with the same issue.
Link to article - https : // supportforums.motorola .com/message/379232
Click to expand...
Click to collapse
May not work for Pay as you go? I didn't think that it had 2G fall back?

Related

[Q] New SIM - Can't make calls, dialler crashes and reboots

Hi all,
I'm currently on O2, and I'm about to switch to 3. I've put the new SIM in the phone, but when I try and make a call the dialler crashes and the phone reboots. I've read some other people have similar issues, but I can't seem to find a solution.
Has anyone got any ideas please?
Thanks for any help
..a little bump..
So, the solution to this is to flash the radio with the radio file on this thread:
http://forum.xda-developers.com/showthread.php?t=1052914
using RSD lite

[Q] not registered on network. Galaxy 2

Hi.
I have a big problem with my G2, and have tried many things.
It all started 2 weeks ago. I lost connection to my network.
I tried many things, and ended up giving it to a repair shop, in China, as I was there shortly. They put a new firmware into the phone, and a chinese SIM card worked.
I found an english version of the firmware, and asked them to update with that version, No problem. Everything worked well...but when I arrived back to Denmark, same problem. Not registered on the network.
Now I have tried many things, as Kies could not recognize the firmware version. I burned a 2.35 version into the phone with Odin, and Kies regocnized the version, and now updated to 4.03. Great, but ... I have the same problem. APN settings acc to my network provider. Oister 3 in Denmark.
I really have no idea what to do anymore. And I cant send it in for repair, as the flash counter says 10 times.
Is ther someone here, with a very deep knowledge in Logs etc, as I can send Logs if I am explained what to do.
The short time the phone worked, did I really love it.
And also the chinese SIM can not connect from Denmark.
I would prefer all Logs etc in private email, but if we solve it, I will poste solutions and results here.
Best of regrads
Morten
As for the counter, install and run triangleaway - it can be found in the SGSII section of XDA.
Check that the sim card works (try it on another phone) and borrow another sim card (on the same network). It is amazing how many problems like this are due to a damaged sim card or just not connecting correctly. I had a friend who took the sim card out to flash their Samsung Galaxy 3 and put in the sim card wrongly and couldn't make a call.
Can you copy your contacts to or create one in the sim card?
I doubt that it is a problem with the EFS folder, ie no IMEI number because it was fixed with a china sim, but it may be. Is the IMEI number you get from dialing *#06# 004999010640000 or different from the label under the battery? If so then you have a EFS folder problem. There is an app that may fix it - it requires root - * HERE *
Mobile network
Hi
Thanks for the reply.
A:
I can make, copy, edit etc contact directly at the simcard in the phone, and also copy, edit etc from Kies to the Sim card. And yes. It is the simcard I can do those things at. Double checked that it was somcard and not the phone memory
B:
Double checked the IMEI number again.
Label phone same as *#06#
Further information:
In the first day, I tried many many things to get the phone working.
I searched the internet a lot, and I found some kind of help. Like with IMEI check, I should type a code like *#xxxx# or *xxxx* Stupid as I was, I did not write down the code, and also did not safe the page on the internet, so I have no idea what code I wrote. I am sure it was something regarding Mobile network or CSC.
Reg Triangle away.
My phone is no longer rooted, as I try to have it in original mode, so its ready to send to repair, if needed. Triangleaway needs the phone to be routed, right ?
And will that not require an unsafe kernel ?
After resetting, then I suppose I need to install an original kernel again, and will that not make the counter go to 1 ?
Any other ideas ?
Regards
Morten
can you be little clear....
no network or no data (internet) on your current network
1: do you have a locked phone or unlocked. [carrier locked when new]
2: no network will be no signals at all, no phone call....
3: no data will be you cant browse, send receve emails
4: counter can be fixed easy as now your on ics
Hi,
I got the same problem but different scenario
atifsh said:
can you be little clear....
no network or no data (internet) on your current network
1: do you have a locked phone or unlocked. [carrier locked when new]
2: no network will be no signals at all, no phone call....
3: no data will be you cant browse, send receve emails
4: counter can be fixed easy as now your on ics
Click to expand...
Click to collapse
1. my phone is unlocked(international).
2. signal show full, but no phone call
3. I don't use data, but wifi, and no problem with wifi.
Well, this : not registered on network only happen if phone idle for more than 3hrs, meaning phone just work normally if I don't let it idle for long time. This very frustrating as every morning after wake up I have to switch between airplane mode for phone working again.
Greatly appreciated for your help
Thanks in advance
P/s: currently on Slim rom(cm9). But have tried almost all custom rom found in xda, problem still exist. Even try to change CSC to my current country( Thailand) on stock DL7( included Thailand region), no luck. APN setting also change to default network provider.
Mobile network problem
Hi.
Please see my answers below
1: do you have a locked phone or unlocked. [carrier locked when new]
The phone worked before, and was not locked, but as I send a command to the phone, could I have locked it ? How can I check that ? And it does not give me any warning when I start the phone up.
When I try to make a call, it right away says: Dialling ...Call ended.
2: no network will be no signals at all, no phone call....
No mobile network. It is ONLY a problem with phone calls and reciving calls.
I have plenty of signal
3: no data will be you cant browse, send receve emails
Data is right now not working, WiFi works.
I cant get correct APN settings, as my provider sends this as system configuration to the phone, but cant recive it.
3A: My provided is named 3 Oister, and normally this provider is listed under Network operators. On this phone it is NOT listed. 3 Oister is using network of 3, and only network of 3 is listed.
If I pull down the menu from the topbar on the phone, it actually says 3 Oister, but 3 Oister is not listed under Network Operators.
On my other SG2, 3 Oister is listed in Topbar and under Network Operators.
I bought a new SG2 as well, and we are 2 persons using SG2 here.
4: counter can be fixed easy as now your on ics
How ? Can I do that without rooting and install different firmware ?
I do run ICS ver 4.03, updated by Kies.
In worst case, I will send the phone in for repair, but for sure, needs the counter reset.
Regards
Morten
Put a new firmware in the phone then probably wrong modem and CSC for your location .
Chinese sim unlikely to work 4000 miles away but that is easy to swap sim .
Rom counter for ICS use the search tool for the relevant post .
jje
Mobile network problem
Hi
Please find answers below:
Put a new firmware in the phone then probably wrong modem and CSC for your location .
As my counter says 10, you can see, I have tried this several times, and its also written in my first post.
Please send the code for check of CSC and changing CSC. As I remember it is set to be NEE.
Chinese sim unlikely to work 4000 miles away but that is easy to swap sim .
Chinese SIM works all over the world, as long as Roaming is allowed. And it works in the other phone. Now I have the Denmark SIM in, and same problem. Yes, I did close down the phone, changed SIM and started the phone again. Exactly SAME problem.
Rom counter for ICS use the search tool for the relevant post .
Would be nice to have the info written here instead.
regards
Morten
SG2Denmark said:
Hi
Please find answers below:
Put a new firmware in the phone then probably wrong modem and CSC for your location .
As my counter says 10, you can see, I have tried this several times, and its also written in my first post.
Please send the code for check of CSC and changing CSC. As I remember it is set to be NEE.
Chinese sim unlikely to work 4000 miles away but that is easy to swap sim .
Chinese SIM works all over the world, as long as Roaming is allowed. And it works in the other phone. Now I have the Denmark SIM in, and same problem. Yes, I did close down the phone, changed SIM and started the phone again. Exactly SAME problem.
Sim CSC Modem . Firmware .
Then your answer is hardware fault if above are ruled out as not a problem.
Rom counter for ICS use the search tool for the relevant post .
Would be nice to have the info written here instead.
Sorry i refuse point blank to search for someone else .
Neither do i have the relevant post bookmarked otherwise it would have been posted .
jje
Click to expand...
Click to collapse
SG2Denmark said:
Hi.
Please see my answers below
Regards
Morten
Click to expand...
Click to collapse
try this before you send for repair.......
get this stock for your network
http://www.hotfile.com/dl/149692036/21dfd27/I9100XXLPQ_I9100HTDLP3_HTD.zip.html
1: forget all your idea's do exact as i say
2: remove your sdcard
3: using cwm format system, cache, data, sdcard [system is a must]
4: remove battery / insert back goto download mode
5: flash the ROM you downloded using odin, after restart dont do any restores
6: wait for few minutes now dial this *2767*3855# [important]
dont restore any backups including titanium stuff.
if your phone works now put your sdcard back and do whatever now you want.
---------- Post added at 04:29 PM ---------- Previous post was at 04:24 PM ----------
Saisuay said:
Hi,
I got the same problem but different scenario
1. my phone is unlocked(international).
2. signal show full, but no phone call
3. I don't use data, but wifi, and no problem with wifi.
Well, this : not registered on network only happen if phone idle for more than 3hrs, meaning phone just work normally if I don't let it idle for long time. This very frustrating as every morning after wake up I have to switch between airplane mode for phone working again.
Greatly appreciated for your help
Thanks in advance
P/s: currently on Slim rom(cm9). But have tried almost all custom rom found in xda, problem still exist. Even try to change CSC to my current country( Thailand) on stock DL7( included Thailand region), no luck. APN setting also change to default network provider.
Click to expand...
Click to collapse
next time start your own thread........ this time im helping
do as i posted for the OP but instead of his firmware download your country specific firmware.
seems as a modem issue but can be sim related.
Mobile network problem
Hi again
Followed the guide very detailed
3: using cwm format system, cache, data, sdcard [system is a must]
Wiped all data in System and also Wiped Cache, using:
Root the Samsung Galaxy S2 GT-I9100 running XXLPQ firmware and install ClockworkMod Recovery: CF-Root-SGS2_XX_XEO_LPQ-v5.3-CWM5.tar
Done with Super User Granted.
4: remove battery / insert back goto download mode
Done
5: flash the ROM you downloded using odin, after restart dont do any restores
Flashed with Odin 1.85 in PDA: I9100XXLPQ_I9100HTDLP3_I9100NELP2_HOME.tar.md5
6: wait for few minutes now dial this *2767*3855# [important]
Done. Phone shows Factory Reset in big letters
dont restore any backups including titanium stuff.
Nothing restored.
Booted up, and automatic installed APK's
Same problem.
Only difference is that now the counter says 11 counts
But thanks for a detailed and well told possibility.
As I see it, the problem is connected to the standard the phone connects to the Mobile grid. As I told earlier, I made a stupid thing. I send a command with *#xxxx* in the phone, and I cant remember what code, and I did not save the page on the internet. I really think the problem is about a standard. That the phone is setup to a standard that the 3G net is not using in Denmark.
I can dump logs etc, if anyone can help. But I need to know how.
Regards
Morten
buddy your problem was.... network right? is it working now?
forget counter it will be fixed....later using triangle away with ics bootloader
---------- Post added at 12:06 AM ---------- Previous post was at 12:01 AM ----------
if your phone now works fine with calls send and recieve, manually add the apn to get 3G.
Mobile network problem
Hi
Nope. Did not solve the problem.
Just ran Triangle away, and moved the Firmware: I9100XXLPQ_I9100HTDLP3_I9100NELP2_HOME.tar.md5 to the SD card.
Will try now to install it by CWM
And then I give up. Will try to send it for repair ..... really a shame, as I really would have liked to solve it here
Cheers
Morten
Mobile network problem
Hi Buddy
It finds a lot of Networks, but cant connect to any of them
3 networks with 3G and 4 with 2 G
But not the Mobile network I need to connect to> Oister 3
My other SG2 finds that network without any problem
Cheers
Morten
I had the same problem too. At first I tought it was a rom issue, but it wasn't actually. I turned my phone off and removed and placed back my sim card and it worked.
Mobile network problem
Finished programming original firmware using CMW as source for Odin, after counter was reset to 0, and the pnone status is the same as before, but counter is 0.
So will try to send it in for repair.
Thanks to u all.
And SIM card has been removed several times, even tried with a different.
No luck at all
Cheers, and thanks again
Morten
Did you ever get to the bottom of this?
I've been using my phone in Brazil and now i'm in the UK, it's doing exactly as you describe.
...
How would you go about checking these?
Escy said:
How would you go about checking these?
Click to expand...
Click to collapse
Compare the IMEI that displays when you type *#06# to the IMEI printed on the label under your battery. They should be the same.
For your own sake, do NOT post what the IMEI under the battery actually is, whether it's the same as what's displayed when you dial *#06# or not.
As for checking IMEI blocking by the carrier, that should be obvious. Call your carrier.

[Q] [Problem]GSM Internet data not working

Hello.
Here is my problem.
In fact, my gsm Internet connection used to work fine but recently, in the last updates, i have data situations. My Internet connection is blocked even whith the HSDPA icon.
I tried to fix this problem by:
-Doing wipes (factory, cache) reset
-Installing different recent roms
-Installing different kernel
My problem is not from my ICS upgrade. It came largely after.
Do you have any ideas how to fix this problem?
All of them are welcome.
My actual rom is Litening 2.7 rom under the 3.0.15-9100XXLPS-CL294511 CWM kernel.
My baseband is 9100XXLPS
I'm under android 4.0.3 ICS
I'm rooted.
Thanks for your help.
Edit:
I kept a backup of an older rom. When i restore it, the Internet GSM Works again. But the problem stay with the most recent roms. I want to keep beeing updated.
I'm in france under the operator Orange.
Correct IMEI ???
jje
Yes. I compared between the state in "About the phone" and under the battery. It's the same code.
No ideas at all??
Sounds like incorrect APN settings to me.
Maybe. Because sometimes when i try to search Network Operators, the phone keep searching until i use the touch "go back". But i have no idea how to fix.
Detail: My phone number is displayed as unknown. Everything works: Call, sms, i have the icon E,3G,H. But when i use the Internet navigator, i have the Orange(Operator) website which tell me that my phone is not compatible with the Internet connection. Sometimes, i have another website which suggest me to pay for an Internet connection. But i already pay an Internet connection. (Vultures)
Edit: Never Mind. Problem solved.

[need help] razr xt910 NO service But phone is reading sim card & its contacts

Guys I have a strange problem my razr wont connect to any of the data 2g or 3g only on custom roms like 4.4 Kitkat,Carbon rom etc . I flashed them on slot 1,2 even on stock slot but no luck.. I tried to change Baseband But It always failed So guys help me.....
Edit 11.12.2013:::
I fixed the problem partially..
I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
Edit::::
Now Phone says NO SERVICE on both stock And custom rom but reads sim card contacts & SMS's...
I tried reflashing stock rom But no success. Help me guys...
2g/3g for many of the newer roms has been a problem with both the XT910 and XT912. I know with cyanogenmod 10.2 I'm still not able to connect to 2g/3g although LTE does work. With the newest release of cyanogenmod 11 though I do get 3g and LTE, although some people have been reporting they are not. Seems it's headed in the right direction. Give the latest CM11 build a shot and see if it works for you.
Sent from my Nexus 10 using xda app-developers app
kk but still i have no luck getting 3g on newer versions too.
Is there any APN that saved in your network setting? If it doesn't, set it and save it by hand.
Sorry for my bad English
yup apn's are saved as usual
3n3rg1c said:
yup apn's are saved as usual
Click to expand...
Click to collapse
Uninstall your SIM CARD, and reinstall it again.
Sorry for my bad English
tried Not working Now even more strange thing happend NO SERVICE on Stock also but phone is reading sim card. I can see contacts & sms saved in sim card...
3n3rg1c said:
tried Not working Now even more strange thing happend NO SERVICE on Stock also but phone is reading sim card. I can see contacts & sms saved in sim card...
Click to expand...
Click to collapse
Reboot
Sorry for my bad English
Nothing is helping me dude I also tried flashing stock rom via rsd also.,.
3n3rg1c said:
Nothing is helping me dude I also tried flashing stock rom via rsd also.,.
Click to expand...
Click to collapse
Can you make a call? Did you have paid the SIM card cost?
Sorry for my bad English
Yup my SIM is in contract and working on other phones I can make and receive calls but not on razr I get NO SERVICE message
Open the phone (or dialer, whatever you would like to call it) and Dial *#*#4636#*#* and go to Phone Information and tell us what the preferred network is.
--
Also:
What ROM did you get LTE Only on?
I learned that sometimes ROMs can mess up NV's. The only way of fixing this is to wipe everything and start fresh. And when you are flashing you cannot downgrade, it will fail every time. You may already know what I am telling you but just in case.
And what carrier are you with?
Sent from my XT912 using Tapatalk
In my case in testing I am on GSM auto prl. I tried Flashing JB stock moto BUT it also did not solved my problem. I have erased my cid and checked with different region stock also but no progress
happened with my friend's xt912
turned out sim jacket problem
Hooray I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
3n3rg1c said:
Hooray I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
Click to expand...
Click to collapse
I m having same mobile phone xt910 with idea sim ... already pissed with moto and google for not releasing JB in entire asia &
Now Same problem here but differnence i having this problem a sudden out of nowhere
its just been 13th month for my razr
never rooted or flashed ...
just updated to ICS from stock GB via usb data cable as update was in my country
I purchase a new microSIM & also did a data / factory rest from phone boot option ( u know from tht recovery option comes after rebooting in boot seq mode) to solve the problem but no positive result ... though i found one thing if u go to settings -> more -> mobile networks-> select network ... there you'll find 3 option
1) 2G only
2) 3G only
3) automatic default
well by 1st option works it given me range ... doesn't show no service or emergency calls but 2nd & 3rd option gives me same problem " NO SERVICE " or " EMERGENCY CALL "
sys version -
673.943.328.XT910.AsiaRetail.en.03
firmware version -
GAS_ASIA_USASPDRICSIRD_P021
i m worried if its really sim card jacket problem ...
hey faheemakbar18 how much time & money it took to fix that problem
I dont think its the problem of sim jack. Just go to dialer then *#*#4636*#*# then to phone info then hit menu key select radio band & choose option to automatic.. Hope this helps you.. I had same issue when I chose US BAND
XT910
3n3rg1c said:
I dont think its the problem of sim jack. Just go to dialer then *#*#4636*#*# then to phone info then hit menu key select radio band & choose option to automatic.. Hope this helps you.. I had same issue when I chose US BAND
Click to expand...
Click to collapse
Hi. I have XT910 for more than two years. After brought the phone from Australia to Hong Kong (use Hong Kong SIM card) and back to Australia (replace SIM card with Aus one), I have the same problem as you. Phone can make voice call, but no mobile data connection (3G, 2G).
Want to know if your problem is fixed or not?
I once had an issue like this on my xt910 gsm and I found a way to fix it
Murphyung said:
I once had an issue like this on my xt910 gsm and I found a way to fix it
Click to expand...
Click to collapse
Hi. Can you tell me how to fix the issue: no mobile data, and phone saying "Syncing SIM card contacts"? Thanks.

SIM not working?

Anyone have the issue where the SIM card isn't recognized? I'm on the RR newest ROM and the card isn't being recognized...I'm about to try the stock ROM and see how that goes.
Similar problem
I`m in a similar position I think. However, my phone recognizes the SIM but when checking the SIM-status the mobile radio seems to be off. I canĀ“t change preferred network type, it just jumps back to "TD-SCDMA/GSM/WCDMA/LTE , I get no results when searching for mobile networks and when I use the *#*#4636#*#* - menu the "Turn on radio"-option wont respond. I`m on latest stock firmware and the phone is still displaying IMEI-numbers. I bought my unlocked European version of Oneplus X yesterday on an auction site, the seller has good reputation and he claims that it worked fine for him. I got a new SIM-card today thinking that would have solved the problem, no luck there however. I also did a hard reset and downgraded to an earlier version of a stock firmware and the error is still there. I noticed I had TWRP v.2.8.7.0 blu_spark r5 preinstalled when I bought it, its a custom kernel right? Could something related to the kernel be the root of the problem or the baseband? Any suggestions on what to do next?

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