I Got my Evo 3D activated about a week ago and I didn't originally buy the insurance (TEP) but I am planning on buying it now. However, I checked to make sure it wasn't already added, and I found this.
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Insurance for $4. Is that correct? And if not, do you think I will still be covered?
All the other phones on the account have TEP for $7/mo.
I ordered it off of wirefly.com if that makes a difference
I've never seen that code.
I'd double check what is covered with that
if its a discounted code or if its just the code for ESRP (which doesn't make sense the way its worded there)
could be an old code, a new code, something you had on there for a while maybe, or something they put on cause they get paid on it and scammed you.
What I can tell you, is that to my knowledge (there is a $4 warranty plan) but It doesn't cover everything that T.E.P. does ...but that **** does say T.E.P. right there so I'm stumped, call and check..simple answer.
Code is TEP4, you are good to go... I have it on all my phones.
You can one or the other for 4 each. Or both for a dollar off...
Interesting. I guess I'll just leave it and hope it works.
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
akiradavis said:
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
im connected to sprint chat checking to see if i can use the TEP4 thing....those responses about it on here seem a little detail lacking
the rep has never heard of it before, but is looking into it
will edit when i figure it out one way or the other
edit: yeah they have never heard of that...said there are no promotions
Hopefully I can switch from the $7. TEP to this one.
Sent from my PC36100 using XDA App
Quick search reveals that tep4 is an SOC code used by Sprint reps to give customers a TEP discount. It may have originated shortly after TEP increased from $4 to $5(1/2005 according to my bills) as a way to appease people who complained about the increase. Historically, increases were $5-$6 in 1/2006 and $6-$7 in 2/2007. Fyi, word is TEP is to increase from $7 to $8 July 24th.
Evidently, the code is still active, but finding a rep who will apply it is the big challenge. I might try it myself.
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
the $4 tep is intended for long term customers that dont currently have insurance... congratulations... enjoy tep at half price
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
Would you care to elaborate? Thanks.
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
I have never had issues with Asurion. They have been nothing but a pleasure to do business with besides, not having the Evo's in stock is not necessarily their fault. The same would happen with any insurance company Sprint went with. The demand for the Evo was even larger than Sprint and HTC had imagined so every one was out of stock on them and they were on back order everywhere.
Let's hear some success stories getting this code added!
This could be fantastic news!
Called twice they said no.
I'm not even sure how it got added in the first place.
$4 TEP is insurance only though. Which means only stuff you pay $100 deductible on, so you don't get the warranty and in store repairs of the $7 TEP. So if that is important to you keep the $7 TEP.
EDIT: I may have been wrong. I know TEP used to incorporate two services the insurance and the in store repairs, but since this is being called TEP in the system it may be the same thing as the $7 one but at a discount. just a word of warning because at one point in time you were able to buy the in store service and insurance separately with Sprint.
Actually no to all being a sprint rep you have a choice of service and repair for 4$, equipment replacement for 4$ od both for 7 soon to be 8$
Sent from my Nexus S 4G using XDA Premium App
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
There was a shortage of evo's at the time. Even service centers suffered/suffering with a 3 to 5 day wait on exchanges. i can tell you first hand of the many claims I've filed for customers, its always a smooth transaction.
Regards,
Verse1965
Related
When I got my Hero, I got sprint to give me a $20 credit on top of my 15% employee discount. This has carried over to my Evo 4g which I have now when I got it from sprint online. If I get my 3d from best buy, will they put back my sprint $20 credit or are they basically extending my account without touching anything? Put in a preorder when they did the secret preorders.
EEE Pad Transformer sent this
Well since I do not know what your $20 credit is, I cant for sure give you an answer. To my knowledge though, BB does not credit sprint credits. I asked about the port in credit and they do not offer that.
toxicfumes22 said:
Well since I do not know what your $20 credit is, I cant for sure give you an answer. To my knowledge though, BB does not credit sprint credits. I asked about the port in credit and they do not offer that.
Click to expand...
Click to collapse
The port in credit is offered by sprint all you do is have them port in your number (radio shack did mine)
Then within 72 hours of porting that number you have to go to sprint.com/switchtosprint
And fallow the instructions poof its done
@ op if u buy at bb my guess is no they will not honor the credit
Could try calling sprint and ask them if they will post a credit onto your account after buying the phone
sent from anything but an iPhone
I actually called Sprint about this: you have to do the upgrade at Sprint in order to get the $125 port in credit.
ebolamonkey3 said:
I actually called Sprint about this: you have to do the upgrade at Sprint in order to get the $125 port in credit.
Click to expand...
Click to collapse
Which was what I was trying to specify. There may be a loop around it but Im getting my EVO from sprint .
ebolamonkey3 said:
I actually called Sprint about this: you have to do the upgrade at Sprint in order to get the $125 port in credit.
Click to expand...
Click to collapse
Hmm wonder why I got two lines ported from tmobile and getting 250 dollars back 61 days from a week ago....
I also have the confirmation numbers for each line ported.
And also called customer service to se if I will be getting them cuz I was worried about this also..
its sprints credit so it doesn't matter where you get your phones or how you get phones... If you port in a number your getting the credit if u get this flyer... Funny how sprint reps at local stores lie to you to keep you from buying and activating service from radio shack and best buy... That's the commission taking
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sent from anything but an iPhone
Sorry guys, its not a port credit. It's a credit they gave me from going SERO to the new plans. Told them going from SERO to new plan was too much. It doesn't appear online but only on my bill.
EEE Pad Transformer sent this
I have had a $10 Service Credit on top of my Employer's discount for over 4 years now. With each upgrade that I have done in a Best Buy, it has never been a problem at all. I upgrade, get my new bill and it's still the same as it was pre-upgrade.
unknown_owner said:
Sorry guys, its not a port credit. It's a credit they gave me from going SERO to the new plans. Told them going from SERO to new plan was too much. It doesn't appear online but only on my bill.
EEE Pad Transformer sent this
Click to expand...
Click to collapse
I have this credit as well from when I switched from the old SERO to one of the "new" plans. I actually had to contact them about 5 times over the course of 2 months in order to get this credit actually put into my account (and they're the ones that offered it to me). They finally got it done, and the "higher-up" person that talked to me last said that the credit will stay on my account until a specified date (June 2012), regardless if I renew my contract or not. I would assume it works the same for you.
Yeah sounds about right. It was for 2 years. Think I was getting the hero at the time. Then sounds like it be over soon. I'll have to talk to Customer care to see about getting it put back one if they remove it. I would hate to lose my wonderful bill of $61 simply everything 450 plan.
EEE Pad Transformer sent this
http://www.androidcentral.com/sprin...vices-come-june-16-could-be-day-lte-goes-live
well $8 to $11 TEP for the new Sprint 4G LTE phones is pretty high for me. Now its has me thinking if i want a LTE phone now.
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Wow $150-$200 to replace a phone, better get a good case and stay the hell away from water.
Jfree3000 said:
Wow $150-$200 to replace a phone, better get a good case and stay the hell away from water.
Click to expand...
Click to collapse
Yeah, pretty soon they will be charging us more for a replacement than the phones retail for.
Another awesome move by Sprint to show how much they appreciate their customers...oh wait, I mean another move by a failing company trying to squeeze every last penny from it's customers in hopes of staying afloat. Just file for bankruptcy already.
Sent from my PG86100 using XDA
It's cause of people that come in to have their phone replaced for stupid reasons (like light bleeding from around the bottom of the screen). It's whatever. It'll cost an extra 6 a month for me to cover my two phones. It's not like I'm going to up and leave my SERO plan.
I don't think its that bad honestly
Sent from my PG86100 using xda premium
ckoadiyn said:
I don't think its that bad honestly
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I don't either. People need to realize that these phones are not cheap. Some reach the $600-$700 dollar mark. If I have to pay $11.00 a month for piece of mind that if I drop my $650.00 phone in the toilet, that I only have to pay $150.00 to $200.00 to get it replaced instead of $650.00.
tgruendler said:
I don't either. People need to realize that these phones are not cheap. Some reach the $600-$700 dollar mark. If I have to pay $11.00 a month for piece of mind that if I drop my $650.00 phone in the toilet, that I only have to pay $150.00 to $200.00 to get it replaced instead of $650.00.
Click to expand...
Click to collapse
Yeah I mean let's say you break ur phone once in 20 months that's 220+ the 150-200 total not all that bad IMO.n sometimes you get to upgrade cause they don't have it lol
Sent from my PG86100 using xda premium
Well, I have had Sprint FOREVER. I have 4 of the old SERO accounts. And I've had TEP all along. It truly has paid for itself over the years. They gave me free upgrades to newer phones over and over. Samsung i-300 to i-330 to i-500 to Treo 600 to 650 to 700p to 755. Can't complain about that. I basically got a new phone once per year as my old phone would have something go wrong with it. Then I started back to buying new phones because I just could not wait for the latest and greatest.
All that being said, 4 lines at $11 each. Hmmm. That's $44 per month. Historically, I don't have to replace 1 out of the 4 phones any more often than once per year. So $528 per year to get a $150-$200 replacement. Starting to look like I could just buy a replacement phone off craigslist for a lot less. Heck, even a month after the Galaxy SII released, I could find them all day long on CL for $250-ish.
I guess a TEP decision is in my near future.
Maybe I should insure through Geek Squad, LOL!
Isn't this the same thing as the fee on 4G devices that started with the OG EVO? I'm assuming so.
Good thing I already have tep since 2004.
rank78 said:
Isn't this the same thing as the fee on 4G devices that started with the OG EVO? I'm assuming so.
Click to expand...
Click to collapse
Nope. That is a high-speed data charge. This is an increased fee for the TEP (Total Equipment Protection) insurance policy that you can purchase from Sprint on a monthly basis.
DarkManX4lf said:
Good thing I already have tep since 2004.
Click to expand...
Click to collapse
But if you get a new LTE phone, the new charges will still apply to you.
I dropped TEP years ago. Bought my last 2 phones(Epic, and Epic Touch) on craigslist for $200 each. Haven't had any problems with either.
eXplicit815 said:
It's cause of people that come in to have their phone replaced for stupid reasons (like light bleeding from around the bottom of the screen). It's whatever. It'll cost an extra 6 a month for me to cover my two phones. It's not like I'm going to up and leave my SERO plan.
Click to expand...
Click to collapse
I stopped these stupid plans once they raised it to $100.00 deductable.
They are covered under warranty for 1 year any way and I tend to replace the phone every year anyway.
I don't use a case and have never needed a claim.
I could have 2 phones lost or dunked in the next 6 months and I'd still be ahead.
After a year you can usually find the phone for $200.00 new on ebay which is what you would have spent on TEP for 1 year plus the $100.00 deductable.
And they send you a refurb to boot.
Just not worth it any more.
Agreed. That is if you have to go through Asurion. You can just get phones off craigslist for cheaper. I didnt use TEP at all for my Evo 4g. Once for my Evo 3d but it was done free by sprint so there was no deductible on my part. Which brings me to this question. Are they still technically split in under 2 types of warranty? Certain $ amount for standard Sprint and the rest for Asurion? If this is the case I may still want to keep Sprint extended warranty and just get rid of Asurion. Atleast if it fails under Sprint warranty theres no deductible.
"if you don't like sprint (and or price changes that are stated to change at anytime in the contract THAT YOU SIGNED!!!!) then you can giiiit oouuutt"
Dropped TEP on our 3 lines a couple months ago. Daughter dropped her OG Evo and cracked the screen. Went to store and they said to call insurance for $100 replacement. They won't even deal with cracked screens any longer in store. USed to be they would change it out for no charge or even $30 or so. Decided to change out the screen myself and saved $50. Now I save $24 per month.
Does this mean if I upgrade from my evo 3d to a galaxy nexus they'll forcibly increase my TEP cost to $11 a month? (I pay $4 right now)
I Cancelled that crap like 6 months ago when i realized how much money I was giving them over 6 years and the one time I actually tried to use insurance(capacitive light staying lit) and they wouldn't fix it but wanted me to pay $100 to replace it with a used phone..
If I break my phone,im an idiot for being so careless and if I want to replace it I will pay the money to replace it.So needless to say,good for them,get that money but it wont me mine.
long_tall_texan said:
But if you get a new LTE phone, the new charges will still apply to you.
Click to expand...
Click to collapse
Yeah I didn't realize that until I read the Sprint ad again. Ah well. I think TEP is worth it.... Every phone I had with Sprint had some sort of issue and when I take it into Sprint, they usually replace it for free.
Why is my phone insurance getting to be as expensive as my motorcycle insurance? I can't do wheelies on my phone at 80 on busy highways
Just going through some ebay listings of the phone.
Looking at those that have closed in the last 2 weeks, I see prices from upper 400's to mid 700's.
This listing here really takes the cake though.
$740!!! At least the buyer got free shipping. I thought $200 alot to pay, but [email protected]!#, $740!!!
http://www.ebay.com/itm/HTC-EVO-4G-LTE-16GB-Black-Sprint-Smartphone-NEW-Clean-ESN-/230798472902
I see a few others have closed at ~$700 too.
gpz1100 said:
Just going through some ebay listings of the phone.
Looking at those that have closed in the last 2 weeks, I see prices from upper 400's to mid 700's.
This listing here really takes the cake though.
$740!!! At least the buyer got free shipping. I thought $200 alot to pay, but [email protected]!#, $740!!!
http://www.ebay.com/itm/HTC-EVO-4G-LTE-16GB-Black-Sprint-Smartphone-NEW-Clean-ESN-/230798472902
I see a few others have closed at ~$700 too.
Click to expand...
Click to collapse
*Raises Hand*
Well I was the Winner of that $740 dollar Evo and I find it to be worth every penny lol. I was off contract with an amazon preorder and canceled it in desperation when we had no date. Believe it or not I actually got it faster and cheaper than off contract at BestBuy which would have come ~$760. My OG Evo crapped out and I was completely phone-less so time was of the essence and I was shooting in the dark.
Tl;DR You know exactly how much I was willing to pay . Winning bidder: Crowordove
Also I think it's the funniest thing ever to be called out for my Evo desperation especially since I'm on XDA and got to be a part of it lol.
Is it really that worthwhile to remain off contract? You're still paying monthly service charges equal to what someone on-contract is paying. Your only benefit is the ability to cancel service at any time. Now if they gave you a year's worth of free service for paying the whole lot up front, that might be worth it.
Thanks for chiming in.
Edit: Not calling you out personally, just trying to get a grasp on how folks justify such purchases. I've heard of people paying exorbitant amounts on other devices - iphones, ipads, etc.
gpz1100 said:
Is it really that worthwhile to remain off contract? You're still paying monthly service charges equal to what someone on-contract is paying. Your only benefit is the ability to cancel service at any time. Now if they gave you a year's worth of free service for paying the whole lot up front, that might be worth it.
Thanks for chiming in.
Click to expand...
Click to collapse
Actually I'm in my 2 year contract coming up on year one here shortly. I'm paying off contract for a phone to use on my current contract. I was an Og Evo buyer a little over a month before the Evo 3d and decided to wait it out and chalk it up to bad luck. So this time I jumped for the new phone instead of a referbed Evo that I would have had to buy out of pocket anyway. The best part about it is I get an upgrade next year if I choose to use it
I think knowing that you can up and leave without penalty is a certain sense of security, in which I also enjoy being locked into a contract. i've been eligible to upgrade both phone lines for over 4 years, and just never had because i never found a phone I liked enough. My main phone was a Sanyo MM9000 (I have lots of them collected) due to it's ability to make calls in other countries without being charged and the data usage not being able to be monitored, etc. I was tethering on that phone for years with no fees, lol. My 2nd line was a Touch Pro which was basically the perfect phone, just too slow. Had they put this proc in it, it would be great!
Anyways, I upgraded both lines at the same time with pre-orders, one came in, they f'd up my order and only had 1 phone ready because they thought it was supposed to be one, then my other came later. The 2nd I already had buyers lined up wanting to pay $650+, but due to the idiots at BB's error, by the time I got my 2nd phone, they were released so now I just have my 2nd phone sitting on craigslist for $500.00 until it sells. And my 2nd line is back on the Touch Pro it was on previously.
First EVO = $200 - $50 pre-order GC with BB - $75 in gift certificates I had, so I paid $75.00 for my HTC EVO 4G LTE
Second EVO = $200 - $50 pre-order GC with BB on my 2nd line. I paid $150 for that one, but once it sells for $500, I will have basically been paid to get one.
This is definitely the best phone out right now. I'm still amazed at how much you can do with it, and I have been experimenting with WEP cracking, lol. Going to see if I can get the right adapters to use my external WiFi antenna with it, then load up BackTrak3 on it. ;-p
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O_O
how much do they cost full price?
I just bought one brand new off craigslist for 400 last night....wow
Out of contract list at sprint is 550.00 + tax....any one got a better no contract price for a new EVO LTE?...I'm all ears because I'm out of contract
Sent from my EVO using XDA
Uh, $549 direct from sprint or walmart no contract
Sent from my SPH-D710 using Tapatalk 2
redhatter said:
Out of contract list at sprint is 550.00 + tax....any one got a better no contract price for a new EVO LTE?...I'm all ears because I'm out of contract
Sent from my EVO using XDA
Click to expand...
Click to collapse
I saw 2 craigslist listing in Boston for $500.
greengoldmello said:
O_O
how much do they cost full price?
I just bought one brand new off craigslist for 400 last night....wow
Click to expand...
Click to collapse
~$700 Bestbuy has them listed for that off contract as well as Amazon without the discounts they apply. After Amazons discount they are $550.
---------- Post added at 05:29 PM ---------- Previous post was at 05:22 PM ----------
shook187 said:
Click to expand...
Click to collapse
I love forum picture fights.
Seriously though it was cost effective for me and I don't expect anyone else to agree with me. My Evo LTE has been and will continue to be worth every penny to me.
Not sure if this has been posted, or even if I can post something like this, but I am upgrade eligible and really wanted a EVO LTE because I liked how the white version looked and the SVDO is also really appealing. I was searching forever for a deal, and really didn't want to even pay $50 the other week at Best Buy and I missed the day where BestBuy.com was selling for free. I came across an old SlickDeals post -
http://slickdeals.net/f/5324082-Sprint-HTC-EVO-4G-LTE-49-99-for-Upgrade-or-New-Line
The post was for a 49.99 deal, but when I clicked on the link, the Sprint site (which is a private store for Valued Sprint Customers) had several select smartphones and the EVO LTE was only .99 and no activation fee or shipping. I was able to order the phone without any troubles and now I have an EVO LTE on its way to me for next to nothing! If anybody else wants to avail themselves of the offer, you can either follow the above link, or I will post brief directions taken from the post here also:
go to http://www.sprint.com/99centoffer
Click on Phones tab, then select the type
That should take you to this website:
http://shop2.sprint.com/NASApp/onli..._Phone_Char&id12=CustomAisleLanding_Promo_PDA
I imagine that at some point Sprint might close this off, but until then I may have to take advantage of it a couple of times for some other people I know with upgrades. Cheers.
betthacd said:
Not sure if this has been posted, or even if I can post something like this, but I am upgrade eligible and really wanted a EVO LTE because I liked how the white version looked and the SVDO is also really appealing. I was searching forever for a deal, and really didn't want to even pay $50 the other week at Best Buy and I missed the day where BestBuy.com was selling for free. I came across an old SlickDeals post -
http://slickdeals.net/f/5324082-Sprint-HTC-EVO-4G-LTE-49-99-for-Upgrade-or-New-Line
The post was for a 49.99 deal, but when I clicked on the link, the Sprint site (which is a private store for Valued Sprint Customers) had several select smartphones and the EVO LTE was only .99 and no activation fee or shipping. I was able to order the phone without any troubles and now I have an EVO LTE on its way to me for next to nothing! If anybody else wants to avail themselves of the offer, you can either follow the above link, or I will post brief directions taken from the post here also:
go to http://www.sprint.com/99centoffer
Click on Phones tab, then select the type
That should take you to this website:
http://shop2.sprint.com/NASApp/onli..._Phone_Char&id12=CustomAisleLanding_Promo_PDA
I imagine that at some point Sprint might close this off, but until then I may have to take advantage of it a couple of times for some other people I know with upgrades. Cheers.
Click to expand...
Click to collapse
i thought this was spam...but i did check it out and youre right. good find!
yea i got mines for that same price too! ..i saw on amazon for 20 bucks..new contract! n everything
Hey OP. Thanks for the post! Just bought my wife another little Christmas gift!
Sent from my EVO using xda premium
ya sprint has had some great deals ..just got one for the wife for free at best buy.. with contract renewal
I paid the $10 4g fee since the og evo. Never got 4g on two lines, so I complained and got a two line contract reset and 200 credit and an evo lte and galaxy s3 free. Try this over the phone with tech help after the third call and remember what you say. Sprint made my day, and it's wonderful having 4g all over chicago (not there yet officially) even in a warehouse basement from the 1910's. 5gb each day and never roaming or throttled, unlimited is the best. But i must say the evo lte is a way better phone, but the samsung has way better reception. Bye HTC loved my last 6 years with you, but back to samsung because i get signal. :crying:
if only I waited a bit longer. oh well. looks like i'll be getting my brothers two evos for their christmas gifts
I just bought the phone for my girlfriend with this link. thanks!!!!
Got mine my wife one for Christmas last week through bestbuy.com ...it was a 24-hour free Evo LTE with contract extension...since I got my evo in July I jumped all over it...gotta keep an eye out for all those deals.
Anyone received there's yet that was ordered this way? Curious. Actually JUST came back from the store after buying one to replace my broken one ($99 upgrade was cheaper than the $150 Asurion deductible), havent activated it yet but need to tonight, wonder if I could return it when this 99-cent one arrives.
Mine was delivered within 48 hours of ordering, but I was also within 30 mins of a UPS warehouse.
Sent from my SPH-D700 using xda app-developers app
Thanks, ordered mine yesterday and currently "awaiting processing at the warehouse".
I hope this is still going Jan 1st when my wife can upgrade. That would save me a lot of $.
$79 with upgrade/ 1¢ new line on Amazon. I'm still considering getting one.
Seems to be valid...
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Can you order through this offer if you're on SEROP?
Well, despite having already done the upgrade at the store, activating and extending my contract I still placed an order for this that evening and it came today. Returned the Evo I just paid $150 for to the store, activated the one I paid 99 cents for when I got home without any problems. Of course, returning the one I bought in-store also undoes the contract extension associated with it, we'll see at what point the 99 cent one reinstates the extension. Definitely glad I saw this thread though, definitely saved me money!
Did any of you get this when selecting the phone:
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Please refresh this page if you've recently added an account to your profile and it's not yet on the list.
I have an account, and I am hesitant to add my info again. By the way this is a business account.
Anyone have a problem with the checkout sticking when it says sending data? The status bar doesn't move, at all.
Sent from my EVO using xda app-developers app
Kanes_Inferno said:
Anyone have a problem with the checkout sticking when it says sending data? The status bar doesn't move, at all.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I just ordered mine. I'm really hoping this works. If so, you just saved me money and a phone I was going to trade in to the buyback program. I'll let you guys know.
I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Obscurelight said:
I was wondering what are people's experiences dealing with the HTC one gap issue with a phone that is purchased from tmobile. Is it better go through tmobile for an exchange or should I contact HTC for the replacement? Which way would be faster to get a replacement? I bought it off tmobile's online store if that makes any difference.
I got my phone on the tenth of may and since I'm overseas until June eighth I would be almost a month with the phone if that will make a difference in trying to get a replacement.
The gap issue that I have is on both the top and bottom of the phone. I can actually press the two parts together making it feel and look flimsy.
Click to expand...
Click to collapse
I have a decent gap that bothered me, but I was reluctant to ship my device and wait a week to get another one, that may also have issues. Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not. But, I've thought about checking if any nearby retail store have any that I could perhaps swap with. You could always try that, or worst case senario, call Tmobile and ship it out to them.
So far, I have decided not to return my device, due to having to pay for shipping and perhaps a restocking free, and being without a phone for the time being. No one has notice the gap that has seen my phone unless I point it out also.
Evolancer13 said:
Since I ordered my One by calling Tmobile, they said I would have to ship it to a return center and what not...
Click to expand...
Click to collapse
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
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JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Evolancer13 said:
I was not aware of this. Its been no more than a week since I have had the phone. I'll stop by a store after work and see if they can help, I'm always doubtful when dealing with T-maybe.
Click to expand...
Click to collapse
make sure it's a corporate store and not an authorized retailer.
JFigure said:
thats bull****. go to any store and do a warranty exchange.
a device in warranty is replaced by sending you one first, then you mail yours back within the week.
you can't get an in-store swap unless its within 30 days.
here are a few pics of my t-mobile one.
Click to expand...
Click to collapse
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Obscurelight said:
Wow that would be great if I can get an in store exchange since ill be 29 days with the phone when I get back into the US. I'll give it a try thanks
Click to expand...
Click to collapse
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
JFigure said:
To get instore replacement, it would have had to come from a store.
If it came through care, goto a store and do a warranty swap. They mail you a new one, you mail yours back in the same prepaid box.
Click to expand...
Click to collapse
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them? Or do i call customer care for my replacement?
Obscurelight said:
So if I understand correctly since I bought my phone online, I go to a corporate store and request that they give me a warranty swap. Then they will send me a phone and I simply use the same box to send my old phone back to them?
Click to expand...
Click to collapse
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
JFigure said:
Yes, exactly. Sorry for not being more clear.
If you don't have insurance they charge $20 your next bill. If you do have insurance they only charge $5.
The replacement is overnighted.
Click to expand...
Click to collapse
I live in Louisville and the way they do it here is if they have the phone in stock then they will replace it right then and there and if they don't have any in stock then they will send you a replacement overnight. I've done this with my HTC sensation, and galaxy s3. A few of my friends have done the same with there phones. And of course it's $5 for replacement unless there's physical damage done by the user that's not a defect then you would have to get a warranty exchange thought insurance
Sent from my HTC One using xda app-developers app
Mine has similar gaps, and sharp edges, but I bought a case for it and haven't thought of them since. I even paid full price for it. Its not the first time, I had an iPhone before and same ****, only after the 4th iPhone that came right. I just want to use the phone and not care about this since its in a case anyway. Plus I don't have issues where small things like this bug me