I posted this in another section (already within a thread.) I figured I'd post it here as well. Here's my local sprint corporate store and how horrible it is.
I just filed an official complaint with Sprint regarding my local corporate store.
I tried to get it exchanged (maybe 2 weeks ago) because of the backlight bleed issue and the crooked screen. They said they would have to charge me the 35 dollar restocking fee. I argued with the woman a little bit (the manager wouldn't even talk to me, but he had no problem selling me the phone the previous week.)
I walk in today because a random power down/reboot issue I was having, they immediately recognized me and the manager turned around and walked into the back of the store, all hidden from me. I talked to the same woman I talked to last time and she of course remembered me. I had to ask for the manager multiple times before she would get him. He gave me the same crap about well if they couldn't reproduce the problem (in the whole 2 minutes they looked at my phone) they would have to recharge the restocking fee. Never mind that:
a) I'm a business account and restocking fee's don't apply to me
b) They didn't even look at my account after I told them too, I have record on there that I called in tech support about this issue and they said to get it replaced at that same store with NO restocking fee due to a defect in the phone.
c) I'm in my 30 day exchange window where I can get a replacement for flaws or defects without a restocking fee.
So I called Sprint Business Care and they refunded me the restocking fee and they filed the complaint. A regional manger is going to contact me at a later date about this.
The manager was just a total ****, basically calling me a liar when he said "well I know you were in here the other day trying to get a replacement phone, and here you are again..." Meanwhile he has a huge baggy shirt (because he weighs over 300 lbs easily) and his pants are falling off his ass. I mean please...
So I'm never going back there needless to say and telling everybody to not go to that corporate store and I hope to hear back from the regional manager (maybe it's a district mananger?) I'd love to tell him/her exactly what happened.
Good for you. I was about to do the same thing to the sales guy at another store I went to the other day... I was within my 30 day, had valid issues and he said I could only exchange once (the exchange would have been number 3). Went to another store and was in and out in 10 minutes...
Seems like Sprint stores are very hit and miss in terms of whether it is staffed with douchebags, or not.
Tacoma corporate store are a bunch of douche bags also! 5 minutes away from me yet I have to go to Olympia (a good 30 minute freeway drive) to get treated decently. Hell, 2 weeks ago I go in to Tacoma store to purchase the HTC car dock, figured they can't screw this up. Yeah right, after standing their with it in my hand to cash out for 12 minutes, they all looked at me and they weren't busy, I just set it down on the unattended checkout stand and walked out. Cockbags, that's what they are in Tacoma! I went over to the Mall and they were glad to take my money.
-Apollo- said:
Tacoma corporate store are a bunch of douche bags also! 5 minutes away from me yet I have to go to Olympia (a good 30 minute freeway drive) to get treated decently. Hell, 2 weeks ago I go in to Tacoma store to purchase the HTC car dock, figured they can't screw this up. Yeah right, after standing their with it in my hand to cash out for 12 minutes, they all looked at me and they weren't busy, I just set it down on the unattended checkout stand and walked out. Cockbags, that's what they are in Tacoma! I went over to the Mall and they were glad to take my money.
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What assholes, I would have said "they hire blind people , or are you just day dreaming!!!??"
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Hello,
The Sarasota Sprint Store on Tamiami Trail is also lacking Customer Service as well.
I got my 3D on June 22nd as part of the Premiere "First to Buy Program" and simply wanted to purchase an Otterbox Defender. The Store had them In Stock, but refused to sell it until the General Release June 24th date.
The other Sprint Store in Sarasota offered to sell me one, but were still waiting for their Cases for the 3D to arrive. I end up calling *2 and tried to see if they could coax the Store that had the Defended into selling it, but also got nowhere.
I ended up having to drive to Bradenton, FL which is one town North. With traffic, it takes about an hour round trip but had no issues selling me one on the 22nd.
I ran into more issues with the Store which is about 5 Minutes away when I decided to Exchange my 3D for another 3D due to multiple Reboots. At first, they said they had to find an issue before allowing an Exchange even though it was the 1st and hopefully only Exchange.
This time I called Retention and discussed just how ridiculous this Store was being. They put Notes on my Account to make sure there would be no issues with the Exchange. By coincidence, I ran into a nice Rep from the Brandenton Store who was Working that day at the Sarasota Store and even swapped out my Defender Case as well.
Retention offered me the option of placing a Complaint and said as I have been with them since 1999 with a perfect Payment History that it would be taken seriously, but decided not to as the guy that helped me could not have been nicer and did not want any chance of it blowing back on him. All the same, if you live in Sarasota, I would avoid the Tamiami Trail Sprint Store on the whole.
Cheers,
JJ
novanosis85 said:
What assholes, I would have said "they hire blind people , or are you just day dreaming!!!??"
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you should write for conan brah
Interestingly enough, here in Charlottesville its the opposite. Everytime I've had to deal with the employees they've been pretty helpful, and fare I say even cool.
When I returned my Nexsus S 4g I had to pay the restocking fee. I didn't want to (who would) but that's just the way it is (for me anyway).
The Rep and I even talked at length about androids, and other interests (all geeky) we shared. My wife got impatient, else I'm sure we could have discussed more.
I have no doubt the op is relaying a true story, and I hope the issue gets resolved. I also hope someone doesn't take this as a full on representation of what to expect when dealing with all sprint locations.
That sucks!
Had a similar experience when I had to trade mine for a defective touchscreen, store refused to even look at it since the issue wasn't occurring at that exact moment. Then order support was giving me crap too because the store wouldn't do anything about it. They finally shipped me a replacement but threatened to note my account that they would never do it again without a restocking fee if a store hadn't marked it as defective first. No idea if they actually did though.
i wont go tot the local store total douche bags !!
it sucks because the corp store is like 40 mins away
but i normally never have troubles .. besides before i go i call my contact at dan hess office and tell them to check my account and they normally take care of me quick and fast if not i speed dial 9 to Vanessa's personal phone and she rips ass
Encino,ca store is right up there.
bad customer service, ..return once deal or no deal and attitudes like the customer owes them 10yrs of back pay. a bunch of kids working there // 20-25 yrs of age who dont give a damn about customer service.
seems like every time i call customer care, they are always open and concerned about me (at least they are forced to lol) and are always helpful. I stay away from local stores as much as i can.
Also, local stores dont have Quality Checks like they do in Call Centers. The agents know that 6/10 calls are recorded and will be checked every month by the managers/supervisors. so, naturally, they need to be as courteous as possible.
You go in to exchange over a slightly crooked screen and backlight bleed and complain over the restocking fee?? Your issues are not something that hinders your use of the phone. They are just a nuisance and nothing more. Why do you deserve a free replacement over something you can just as easily look past? My phone has light leakage but I have no desires to replace it as my phone works flawlessly. It's an obvious widespread issue. Either get rid of the phone or deal with the minor flaws. Don't expect a free replacement over something the next phone will probably do as well. That's just wasting store inventory over something that has nothing to do with how well the phone operates.
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Quis89 said:
You go in to exchange over a slightly crooked screen and backlight bleed and complain over the restocking fee?? Your issues are not something that hinders your use of the phone. They are just a nuisance and nothing more. Why do you deserve a free replacement over something you can just as easily look past? My phone has light leakage but I have no desires to replace it as my phone works flawlessly. It's an obvious widespread issue. Either get rid of the phone or deal with the minor flaws. Don't expect a free replacement over something the next phone will probably do as well. That's just wasting store inventory over something that has nothing to do with how well the phone operates.
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I had light leakage on my Evo 4g. It didn't bother me.
But I wouldn't keep a phone that the screen was crooked. I saw the pictures of that. It would have driven me crazy! I would have taken it back, too. And to be treated like crap at the store is just wrong.
My local corporate store isn't great, but there are a couple of reps there that are good. I always to to the non-corporate store unless I have a big problem.
meatgel said:
I had light leakage on my Evo 4g. It didn't bother me.
But I wouldn't keep a phone that the screen was crooked. I saw the pictures of that. It would have driven me crazy! I would have taken it back, too. And to be treated like crap at the store is just wrong.
My local corporate store isn't great, but there are a couple of reps there that are good. I always to to the non-corporate store unless I have a big problem.
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I'm not saying the store wasn't wrong. I'm just saying that we as consumers have to accept that technology is flawed. And certain issues are only as big as we make them. We can't expect free replacements for minor issues that don't hinder device functionality. I haven't seen the crooked screen issue so I can't comment on that but the light leakage?? Come on!! How often do we use our phones in dark light conditions where this should be a huge problem.
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Quis89 said:
I'm not saying the store wasn't wrong. I'm just saying that we as consumers have to accept that technology is flawed. And certain issues are only as big as we make them. We can't expect free replacements for minor issues that don't hinder device functionality. I haven't seen the crooked screen issue so I can't comment on that but the light leakage?? Come on!! How often do we use our phones in dark light conditions where this should be a huge problem.
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Last time I checked, "The Customer is always right"...
If you want to accept sub par products, thats YOUR prerogative;
There is a reason they give a 30 day money back guarantee
Retail sucks, and, the people that work in it can be real dooshies, but, there is no excuse for hassling some one with a legitimate issue with a product they bought, especially one that cost 200 bucks...
wase4711 said:
Last time I checked, "The Customer is always right gets their way"...
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please check again. fixed.
my local store is great! when i had all the problems with my Moment they got me into a Evo, about 3 months after my contract had started. i was the first person to leave my local store with a evo on launch day.
now with this POS evo 3d... i have taken it back about 5-6 times and gotten 3 replacements. they offered me a 4th but i told them it wouldn't help. this phone looks flawless hardware wise and all my problems for the most part seem to be software. i told the tech if root wasn't available by my 30days that i'd return it and he said no problem and we won't charge you the restocking fee. my 30 days was up yesterday and since there seems to be a damn good chance of getting full root soon i decided to keep it.
sorry everyone else has such bad service at their stores, reading that makes me appreciate my local store even more.
Quis89 said:
You go in to exchange over a slightly crooked screen and backlight bleed and complain over the restocking fee?? Your issues are not something that hinders your use of the phone. They are just a nuisance and nothing more. Why do you deserve a free replacement over something you can just as easily look past? My phone has light leakage but I have no desires to replace it as my phone works flawlessly. It's an obvious widespread issue. Either get rid of the phone or deal with the minor flaws. Don't expect a free replacement over something the next phone will probably do as well. That's just wasting store inventory over something that has nothing to do with how well the phone operates.
Sent from my PG86100 using XDA Premium App
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Hello,
I actually agree with this once you are out of the 30 Day Return Period. However, when in the 30 Day Window, I do not think it to be unreasonable to expect decent CS and no issues if you choose to Exchange or Return the Phone.
While some of us get an Upgrade every 12 Months, many have to wait almost 2 Years for an Upgrade. With this being the case, attempting to have the best possible Device only makes sense.
Cheers,
JJ
spencer88 said:
I posted this in another section (already within a thread.) I figured I'd post it here as well. Here's my local sprint corporate store and how horrible it is.
I just filed an official complaint with Sprint regarding my local corporate store.
I tried to get it exchanged (maybe 2 weeks ago) because of the backlight bleed issue and the crooked screen. They said they would have to charge me the 35 dollar restocking fee. I argued with the woman a little bit (the manager wouldn't even talk to me, but he had no problem selling me the phone the previous week.)
I walk in today because a random power down/reboot issue I was having, they immediately recognized me and the manager turned around and walked into the back of the store, all hidden from me. I talked to the same woman I talked to last time and she of course remembered me. I had to ask for the manager multiple times before she would get him. He gave me the same crap about well if they couldn't reproduce the problem (in the whole 2 minutes they looked at my phone) they would have to recharge the restocking fee. Never mind that:
a) I'm a business account and restocking fee's don't apply to me
b) They didn't even look at my account after I told them too, I have record on there that I called in tech support about this issue and they said to get it replaced at that same store with NO restocking fee due to a defect in the phone.
c) I'm in my 30 day exchange window where I can get a replacement for flaws or defects without a restocking fee.
So I called Sprint Business Care and they refunded me the restocking fee and they filed the complaint. A regional manger is going to contact me at a later date about this.
The manager was just a total ****, basically calling me a liar when he said "well I know you were in here the other day trying to get a replacement phone, and here you are again..." Meanwhile he has a huge baggy shirt (because he weighs over 300 lbs easily) and his pants are falling off his ass. I mean please...
So I'm never going back there needless to say and telling everybody to not go to that corporate store and I hope to hear back from the regional manager (maybe it's a district mananger?) I'd love to tell him/her exactly what happened.
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you spoiled americans are so entitled it makes me gag
(posting from soviet russia)
A.Priori said:
you spoiled americans are so entitled it makes me gag
(posting from soviet russia)
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So what would you do, since you are apparently better than me.
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Related
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
pinch55 said:
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
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Do you like phone?
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I tried to get a corporate Sprint store to match the Bestbuy $99 deal. I also said I would buy a HD dock and Car Dock if the matched the Bestbuy price on the Photon.
The sales rep said they couldn't do it. I even brought a printout showing it was available just 3 miles down the road at Bestbuy for $99.
I asked to see a manager. He went and got the assistant manager and I asked him for the same deal as above. He also said he couldn't do it. I expalined that I am a Gold Premier Sprint customer with 5 lines on a business account. I've also been with Sprint over 12 years.
He said that it didn't matter. He couldn't do it.
I was amazed that a corporate Sprint store couldn't match a 3rd party retailer even after I said I would also buy an additional $130 worth of accessories.
I'm very disappointed. I ordered it from Bestbuy and I'm suppose to pick it up in the morning.
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get.
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You obviously do not work in the corporate store in my area. Not sure they even know what customer service is. Lying to customers, now that they know how to do.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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You've clearly never been to the Sprint store in Jackson, MS!! They didn't know their ass from a hole in the ground. I had to educate four of the employees on their phone selection. What the differences were in the Photon and the Evo (aside from looks) and had to explain what rooting and unlocked bootloaders were. They seemed disinterested in helping anyone...even though I bought a total of 400$ worth of equipment from them, they acted like they could care less. I also had an appointment and waited about an hour to be serviced, meanwhile they serviced every walk-in that came in after me. My experience with Sprint "service" has been weak at best. I'd fully recommend going third party store....better deals, better treatment (at least at my local BB), and overall the only way I'm ever going to get my equipment anymore.
SO here's a NOOB question for you guys. I have a sprint store with repair center near by that's actually owned by Imobile or something like that. Since this is owned by another company I'm assuming that this is NOT an actual corp store correct? I'm hoping I can get them to price match.
Also yeah... I don't shop anywhere for the customer service, because there is no such thing anymore unless you're buying a BMW or something along those lines, if I want to be informed about what I'm buying, I research it myself. It's all about scoring the best price.
bienperezii said:
You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out.
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Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
bienperezii said:
Before you leave we make sure your emails are set up.
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Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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On his defense, they are supposed to do that. Sadly like in all jobs you have lazy employees. For instance, at Best Buy, we are also supposed to set up everything and demo an app or a feature for you (unlike what he said) and good stores do it very well (like mine) yet stores poorly run probably don't.
Even still all it takes is one bad experience and all stores and employees are casted as idiots.. For the most part, it SHOULD be a walk out working experience IF the employee cares about his work.
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I always buy my phones from the same corporate store. I had pro lens with my moment and 3 months after I bought it the manager switched me out for a EVO. The EVO was great, bought the new EVO 3d and 3 weeks out of my 30 days the same store switched me into a photon after a ton of problems with my 3d. First day I had the photon it started rebooting like crazy, the same store gave me another photon. I think if I had all these problems at best buy they would tell me to pack sand. Best buy wouldn't even repair a camera for me that bought the insurance on and was clearly broken.
Bottom line, sprint corporate store did everything they could to make sure I had a properly working phone and im a happy camper.
Sent from my Motorola Photon using Tapatalk
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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Yes its true im not going to deny, some employees are jusy lazy and dont want to do their job right...but like what i said, guys like us here in xda would more likely buy it at a third party because were looking for the best price, we dnt need the customer service because we already know the phone. Sadly We know so much about the phone we make the employees look like idiots when we ask questions like rooting and all those stuff. Employees are only trained to certain extent, enough to answer basic questions for customers. In conclusion, guys like us here would benefit more from buying it in a third party store, but new comers and noobs like parents who is just about to start with a smartphone would benefit more from buying from a corporate because employees there are more educated with their product compare to those guys at best buy or radio shack.
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The past few years have definitely been better, for me at least, as far as customer service....until now.
/begin rant
We are Corporate-Corporate members. 9 lines, ALL OF WHICH ARE CURRENTLY UP FOR RENEWAL.
Ordered Photon through my Dedicated Care Rep and received it in the middle of last week. I see over the weekend that Best Buy is offering them at $99. I call my rep back and ask her about a price match. She said she could not do that. BB was also offering the screen protector with the phones. Even paying a restock fee, which I was willing to do at the time since it was my choice, I thought it would be in my best interest to return the one I had. She said I could just return the one I had to a corporate store and buy the one from BB.
I go to corporate store on Tuesday morning of this week.(~12 miles away) They do the return and charge me $35. I call BB to make sure they have one in stock and the sales rep says to check back with her during the day to see when my upgrade resets. She informs me over the phone about 4 hours later that it has reset and I head to BB.(~10 miles)
I get there and she has left for the day. The sales rep I deal with tells me that my upgrade has in fact NOT reset. He gets Sprint on the phone and 20 minutes later the reset is in. He hangs up and starts the sale.
Couple minutes later, he tells me the system won't let him sell me the phone. Again, he calls Sprint. 25 minutes later I'm told that I am outta luck and that BB can not sell phones to corporate corporate members. Noooo. That's not information that would have been useful earlier, WHEN THE OTHER REP WAS LOOKING AT MY ACCOUNT.
I go home PISSED. Email my Dedicated Care rep. She is out of town and I am given a different rep to deal with. I call her Tuesday afternoon. She tells me she doesn't know why BB told me that, they should be able to sell me the phone. She asks me if I want her to send me another. I ask her to credit my account the $35 restock fee for the run around I was getting. She asks to call me back, to get approval. She calls back and says that she can credit the acct. I ask her if I could just go to a Sprint store and re-purchase the phone at the original $199 price I paid and put this whole issue to rest.(to keep me from having to wait until the next week for the phone to arrive) She says that would be fine and apologized for my troubles.
I get to Sprint store Tuesday evening and they tell me they can not sell me a phone but they could order it over the phone for me! I call Dedicated Care from right there in the Sprint store and get a different (my 3rd) Dedicated Care rep. She tells me that I should never have been told to return my original Photon to a store (not even a Corporate store), that I should never have been told that I could purchase a device from anyone other than my rep, unless I let a store order it but why in the hell would I drive to a store to have them order a phone from someone that is in my current phone's contact list?
Again, I am asked if I would like her to mail me another. I tell her to take the nearest phone to her, turn it sideways and....well, I wanted to say that.
I tell her to forget it and just make sure my account is reset, both upgrade and contract obligations, and I will just hold off and weigh my options at this time.
I'm mean...holy cow! 3 Dedicated Care reps, 2 Best Buy sales reps and 2 Sprint reps on the phone at BB. Does information not get pushed down to the folks that are actually moving phones?
I will prbly end back up with the Photon. I really did like the phone but I didn't want to give them a sale at the time and am holding out hope that my personal Ded. Care rep realizes that my business has ZERO contractual obligations with them at this time and will offer me something to make up for it.
/rant. Sorry for length. It was very therapeutic though.
newalker91 said:
Being a corporate sprint store doesn't make them miracle workers, it's actually quite the opposite. Said stores are direct representatives of the corporate offices, which requires them to follow regulations to a T. These employees have little to no flexibility in their ability to bend the rules for customers, and if they were they are a thousand times quicker to get fired than someone at, for example, Best Buy. They are bound to making you do mail-in rebates, pay sticker price and whatever else the corporate offices feel like narcing on at that moment. Quite frankly, if I were lucky enough to work at corporate I would be doing the same thing they are so I dont jeopardize my very well paying job.
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I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
Well, the OP said it was a corporate store that gave him the deal. I've read of other people that said corporate stores discounting phones but know you guys say it can't be done or if it is the sales person could loose there job.
Sprint is willing to loose a sale to bestbuy (Sprint has to give Bestbuy the contract renewal bonus) but can't take care of a LONG time customer.
I've pretty much got to be one of there best types of customers.
1) Been with Sprint/Nextel about 12 years.
2) 5 lines all with unlimited data yet I average only about 1.1gb of data a month combined between all 5 unlimited data lines.
3) All 5 of my lines use less than 400 anytime minutes a month and usually less than 1200 total minutes combined a month.
4) I've never returned a phone for any reason (I see some peopel have indicated that they have had multiple bad phones and I wonder how many of them are full of crap) I've never returned anything, thus not costing Sprint.
5) I've never asked for nor received a "credit" of any sort by complaining about service/coverage/droped calls etc...
6) I've had insurance on every personal phone of mine (1 of the 5 phones) that I've had for the last 10 years or so. Yet I've never made a claim, ever!
I don't need customer service. I need a phone at a decent price, I would of thought Sprint could of done that for me. I guess not.
BTW: I did get my Photon today from Bestbuy. What pleasent experiance. I ordered it online last night for instore pickup today. I got my email this morning saying it was ready. I walked into Bestbuy and 10-15 min. later I walked out with my new phone. No mumbo jumbo trying to "set up" my phone for me. I just wanted a new phone and that is what I got.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
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I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
pfroo40 said:
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
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if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
DualSportDad said:
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
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Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
pfroo40 said:
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
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i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
DualSportDad said:
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
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If your warranty claims were denied they were probably caused by something that is explicitly not covered by the warranty. (Accidental damage, water damage). Two versions of most plans are offered, one covers accidental, one doesn't. The camera you purchased sounds like it was the last one in stock. Even big box retailers have a limited quantity of product they keep in the store and have to be replenished. We don't charge $40 for tracking software. The phone locating and remote lock software is included with the optional accidental damage warranty on phones, the other $30 is to allow her to sell back the phone for up to $300. We don't carry $40 silicone cases, silicone cases are $20. The screen protector is fine, Zagg brand, it just looks like crap if you don't install it right, which she probably chose to not have us do because we guarantee the install and she could have it reinstalled if she isn't satisfied.
Email they should have offered to set up and should not have turned her away. I'd suggest having your friend mention it to their manager so they can correct the behavior.
kgbcapthowdy said:
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
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I concur.... I hate seeing people walk because BB or RS offer the exact same phone for a fraction of the price that we do. I wish we had the capabilities of price matching. People have a very bad misconception of the power that we as corporate stores have.
It's actually pretty sad because shortly after, they normally walk in the store stating "BB or RS or Sam's or insert random store here told me to come here to get my contacts transferred over" and like the corporate tool that I am I must oblige even though you didn't bother to buy the phone from me at all. Then as soon as I try to upsell on the opportunities that were stolen from me, I'm told "Oh well RS or BB has that cheaper"...
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
Please use the return key.
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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The moral of the story is, order directly from AT&T next time. Best Buy always jacks up the off-contract price. It has never been worth it to buy a mobile phone from them. They could give me a free case studded in diamonds and I still wouldn't buy the phone from them.
Also, paragraph breaks are your friend.
Sorry to hear your issues in getting your GNote. I have bought at Best Buy and always had good service. Looks like Best Buy and ATT borked up the pre-ordering for this phone. I heard stories of people who had pre-ordered from both finally give it up and walk in on launch day and buy the phone.
I did not pre order, but I get mine on launch day. It seems like these phones are launching so quickly that all employees are not up to speed on all the phones, specs or even that they are launching that day. That is why once you get someone good, stick with them!
jthornton71707 said:
When i found out Best buy was taking pre orders for the Note and offering a free case i went down and tried to pre order. I was buying the phone outright for retail as im not elgible to upgrade. When i got there i found the phone was selling for $749.99; $100.00 more than at&t, however ive had no problem with getting them to price match before hand. So i asked the employee if they would and he confirmed with the manager however he said i would not be able to pre order due to the price match descrepency and that i would have to come in on launch day to get one and i would still get the case just let the manager know the situation. So when Sunday came i was the second person there. First of all i had to wait about 30 minutes for 3 of Mobile Dept employees were tending to the only person before me, then when i asked the employee about the phone he didnt even know what it was!!! He went to the "manager" and the manager came out and showed me the phone and started telling me about it. This is where i started getting p!ssed off. He first tends to tell me they dont have the phone in blue... only black... :-].. HUH?? secondly he starts talking about how its "cool because it has a stylus like the nintendo DS"... I kinda told him it was an S-Pen and what it could do and he just looked at me and said "same thing" and walked away!!!. At this point i was annoyed after waiting and the employees lack of professionalism/knowledge so i wanted to get the phone and just leave. I told the other employee i would be buying without contract, about the price match policy and that i had still wanted the free case that i was promised. He called the manager back and the manager said the most they could do is give me the case for 50% off since i waited for so long!!! We argued back & forth as i felt i was lied to and jipped. I told him i was paying $700+ for a phone choosing to go thru them only for the black tie protection plan and it was crap that I was told otherwise about getting the free case. He kind of chuckled at me then told me "i was free to go elsewhere but thats what he could do"!!! Then when they finally opened my phone and activated it all 3 employees and the manager were looking at it and playing with it for a good minute or 2 before even giving it to me! It got to the point where the manager was like "ohh sorry but weve never seen one of these things powered on and we wanted to look at it"... This particular location used to be awsome. Im a Silver Rewards Zone member and i would know all the employees by name... i knew as soon as i walked into a dept i would be harassed by that dept rep if i needed help. They were knowledgable and friendly. Those days are sense gone and now they have a whole new slew of workers that dont know anything, and look annoyed to even do their job. Its impossible to get them to even help you out if you need it without having to chase one of them down. Did anyone else have any issues with Pre-ordering or price matching?
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Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
imitenotbecrazy said:
Sorry those people sucked haha it does happen sometimes. I work for BBYM and I can tell you that some are not the most knowledgeable.. Hell my boss has absolutely no idea on different specs or upcoming phones. But he's not really supposed to. Do you know how many new phones come through every couple weeks? The ATT rep will hand him a spec sheet with highlights and thats it. He certainly wont do any outside research. Its the sales people that should be the ones trained on phones. So for their incompetence I apologize.
As for the other stuff, our pre-ordering system blows. Know that. But, it can also reap some pretty good benefits if you are a little patient with it. The price matching thing does work on pre-orders as I have done it for a couple customers with the galaxy nexus.
So knowing what you do now, would you still get your phone from best buy? Just curious. As one of the top 50 performing stores in the company this past quarter, I like to gauge outside response on peoples experience.
Oh and enjoy your note!
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If it wasn't for the black tie protection program I wouldn't go back there period. I got my iPhone 4 4s and nexus S with the protection and have loved it. But this particular location has gone down hill.
Sent from my SAMSUNG-SGH-I717 using xda premium
jthornton71707 said:
wtl;dr
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Dude that sucks.. I know alot of the bbuy employees in my local one by name and get alot better service there compared to at$t/tmobile stores. You should have asked for the store manager not the bbym one.. And known the name of the one that said he would give the case to you for free.
Btw you know there was a 3x rewards coupon active for release day, should have been in your email.. Would have been almost 45 back in reward points.
Sent from my SAMSUNG-SGH-I727 using xda premium
This is why I opted to buy the phone through at&t. BB is not a good place to buy phones at a full price. Good for upgrading though, which is what I use them for.
Sent from my SAMSUNG-SGH-I717 using XDA App
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
yeah i had a snafu with sprint and thats when I gave them the middle finger. got out of my contract ETF free despite the fact i was 22 days in.
Well,after 3 weeks of phone calls sprint finally decided to send me a replacement evo,i mean its really bad when you have to go throught all this just to get a working phone,it shows that sprint has no interest in keeping customers happy,i came from verizon and they offer you a replacement without hassle,i dont know if its because verizon is doing way better financially or what,but they need to get their stuff together
Sent from my EVO using xda app-developers app
Damn and here I am never having a issue with Sprint at all. Never had a issue getting a replacement phone or with dropping calls.
Now I have a issue with best buy black tie plans and getting a phone but that's a story for another day.
Sent from my EVO using Tapatalk 2
I think the stores in your area dropped the ball. Only in the case of ordering you the wrong phone and making you wait again while the correct one came in. The other things technically were Sprint policy.
My location would have worked with you on the point of ordering the wrong phone. That is of course assuming you were polite. Individuals who are condescending jerks don't get far. Not saying that's what you are or were.
Sent from my EVO using xda premium
So from what I gathered from the wrong phone being ordered is that sprint has to order the device that is currently active on the account. That explains why u got an Og evo and not the lte. I'm a tech at sprint and that's how the system works.
Sent from my Genesis that does what Nintendon't
Full of thoughts...
Thanks for all of the sophisticated replies, glad to finally be posting here after a few years of lurking.
Something is very broken at Sprint and I suspect it has everything to do with a bunch of gone by night,
corporate exec's that fire people in hallways and use phrases like "corporate efficiency"...
I estimate my lifetime sprint spending at a modest $25,000. Its a severe kick to the gentleman region
that the moment my phone stopped working It was not replaced.
Honestly, I know how corporate employees feel, but the beauracratic, non-sense policies that ignore what I
need ( a working phone ) and sanction customers like me (my time and patients) are a disaster for many
companies. I was in sever need of my working phone connection, and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time, it was always served me well to try and give people what they want.
I may be highly educated and blessed for my financial situation (im not rich, but am thankful), however
I grew up in Detroit, a city with a 50% literacy rate, 25% highschool graduation rate, and crippling
unemployment (possibly as high as 30-40% un-adjusted). For lack of a better way of saying it, I talk like
a common man. I am also from a very violent place, so I have learned to respect people who I don't know
much about, but to strike back when they cross the line with me. So i probably sounded like a jerk bag getting
kicked out of a Sprint store, but believe me ... come visit south Florida sometime, you will honestly wonder
how some people here made it to adult-hood.
As a side note; if you work in customer service don't talk about customers in a different language. My girl and
I combined understand 6-7 languages (most fluent). We normally dress down, I like wearing jersies and sandals.
We both look 5-10 years younger than we are, and could easily be stereo-typed as no one important- in
fact we both like it that way. I've never asked Sprint for any special favors.
That being said, I have some valuable business advice for Sprint, and would go into MUCH more detail with
someone who was in charge at their higher levels: basically Sprint needs a way to tell the difference between
customers that are a money suck, and ones who are the bread and butter. Then that system needs to be easily
applied by the worker bees.
All that the store manager had to do on my first trip to sprint was to get me a working phone line and make it
easy for me to exchange, even if I had to come back. Its the MOST BASIC reason anyone walks in a sprint store,
and their relative inability to deal with a hardware issue without insulting me and wasting my time is a
malignant corporate problem, not an employee problem.
Make up your own minds about how I sound, it is what it is. If you work for Sprint I encourage you to
not take offense to my comments, Im really trying to use broad strokes with these points.
XDA members are so, so close to a new watershed in tele-com; It wont be long now untill none of us will be
willing to sign contracts and/or purchase hardware from our cellular providers. The rest of the world isn't
going to take to long to catch on either. With companies like metro pcs doing the kind of numbers they are,
Sprint as we now know it is going to be a relic.
My Sprint experiences have been positive 80% of the time, but when it goes bad it goes really bad.
@David: BestBuy is going to die a slow, painful corporate death before 2022 I surmise. Their problems
are very similar to sprint, sorry for your bad luck with them; I think I already know what you would say.
I'm confident people like on this forum will bring the industry back up to speed on their own terms. Its really
quite an amazing community, a real credit to humanity. I dont just say that, the existence of a dev community
like this is quite a unique human event (a sort of enlightenment.) There are not enought nice things to say about
how people here help others with something they genuinely do for fun.
Cell companies on a whole are intellectually dishonest with the people, and have adopted the economic principals
of companies that are the college examples of myopic, unethical, poorly directed, abusers. Much like the mortgage
industry, lack of consumer oriented management has created a culture of abuse and if my readers don't agree, they
can at least understand why I make the argument.
I have gotten pretty far away from what I started talking about, so Ill leave it here: invest in google, they are
sending a pretty clear message to sprint by rolling out google Fiber in Kansas...IMO
---
sorry for typo's talking/typing on the tablet.
redwings23 said:
Honestly, I know how corporate employees feel....
.... and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time...
Click to expand...
Click to collapse
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
redwings23 said:
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
Click to expand...
Click to collapse
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
troll?
wolfclan68 said:
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
Click to expand...
Click to collapse
Is this a troll?
Try again, the way the planet Earth works is that you turn one year old on the anniversary of your birth.
I returned to the store 13 days and 18 hours prior to my previous visit.
When considering some potential for illogical ambiguity such as yours,
Sprint should confer benefit of the doubt upon the disadvantaged party (me).
Sprint sold me a lemon, and a monthly plan for equipment guarantee, which makes me a disadvantaged party.
I was also given a receipt with terms of adhesion incorporated into it mentioning 14 days with no clarification of
the intent that the moment the transaction occurred a full day is presumed as having past.
Turns out the Florida Supreme Court agrees with my logic: the day the transaction takes place is not included.
For instance, If I serve you with a lawsuit today, you have 30 days (starting at zero) to respond.
If it had said "return the phone within 30 days of the purchase date", you might have yourself an argument.
"14 days" is a measurement of time that appeared on my contract.
Lets review:
-if I agree to give you one apple a day for 14 days starting on a Thursday you will get your last apple on Wednesday.
-if I agree to give you an apple in 14 days, you will get an apple two Thursdays from now.
Now lets have fun:
suppose today is Thursday
-If I tell you to meet me in Vegas in 7 days, you will expect me next thursday
-if i tell you meet me at my office before I go home in 8 hours, you can add 8 hours to the current time and rely on me leaving at the sum.
suppose its 5pm-
-If you ask me (on a Thursday) to meet you at your office within 336 hours I have until next Thursday at 5pm to comply.
336 hours = 14 days
Now try substituting '336 hours' for the words 'two weeks' or '14 days'; Rational minds work in mysterious ways.
sprint's stated policy
Now that we've covered the basics, dead over to sprint dot com /landings/returns/
within 14 days of activation (day 1 of the 14 days starts when the phone is activated)
Click to expand...
Click to collapse
They even messed it up there!
Day 1 starts when the phone is activated?
That clearly means two different things...
Day one starts and ends when exactly?
Why should a customer have to guess, especially in the 24 hour world of web shopping?
Why not simply state the date which will be the last of the period? I know my library does.
I wonder if anyone else has pondered this problem, oh say 3 years ago on yahoo! answers...
http:/ /answers.yahoo. com/question/index?qid=20090929112655AAk7o1O
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
I tired, I know what you mean too. I had a treo drop dead after a few days and it was about as painless as a phone call and dealing with the return packaging. Unless I seriously missed something, I tried talking to many different people, supervisors, etc.
I called on the 10th day (or if your a sprint employee the 11th) and talked to a rep who told me there is no way for them to send me a phone AT ALL. I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Anyway, I believe the new policy is that you HAVE TO take your exchange back to a Sprint corporate store, and have exchanges made there within the 13 days time frame.
Another guy also informed me that if I did a straight up insurance claim on the phone I would have to pay a $200 deductible.
hopeless..... Im calling the store tonight, Im pondering how to stay calm. If the new phone is flawed in any more than minor way and not fixed with an inventory phone, im giving up and will be trying to get out of the ETF and finding a new carrier. Im sure I can get my $200 back out of the virgin hardware. I give them 3 to 1 odds of not screwing something else up.
redwings23 said:
I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Click to expand...
Click to collapse
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Quis89 said:
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I approve this message
via xda premium on my AOKP'd Evo LTE
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
meh
bman3333 said:
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Click to expand...
Click to collapse
Well, I have some experience with Wisconsin's .. err wisconsinites?... wisconsonians?
Anyway, based on my experience you are making your point because I used the word 'argued'.
Arguing is not mutually exclusive of being a gentleman during the conflict.
I was very nice to the people, I just did not accept their answers. The first girl I talked to, although dim witted, told
me that she did her best and asked me if there was anything else I needed, I told her her answer was unacceptable
to me, and while although not her fault in any way, I would like to talk to the supervisor.
I am a mover, but my main advantage is I can easily relate to all sorts of people, I walk around smiling,
except when people break my stones. If you go out of your way to disrespect me I will shame you publicly.
I don't live in the midwest, but I grew up there. we probably share the same values / character traits.
Just realize that there are other cultures in different parts of the country, and S. Florida is a place where you
can pull over and help a lady change her tire (just because you're a good guy) and she will complain you are
taking to long to do it. (happened to a friend of mine). Down here its 'too good, too stupid". I'm not intimidated
by the Latin bravado, and have found most these boys down here don't know why its a bad Idea to try and
back a hockey player into a corner. The store manager talked trash about me in Spanish while I was standing right there
I knew what he was saying and was not wrong for reacting a certain way. I was definitely not the one being smug there.
Originally Posted by Quis89
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Click to expand...
Click to collapse
I'm oddly uncomfortable with discussing my political leanings here, but I will say I think for myself.
Anyway, there are many problems with your points-
I have been through this process with Sprint and exchanged one a few years back (a new Treo) the 'policies' were
much different then, and I expected the same pleasant results this time around. No Dice.
I was treated well when making a visit to buy a phone, and crapped on once the payment cleared.
Ill remind you that I called sprint within 10 days and they set my appointment up for me!
Nether the phone rep or the store told me there would be any problem until I showed up on day 14
and was forced to sit in the store for about 90 min. and not offered an inventory phone because of 'policy'.
I had the other line hooked up to my dying og evo, and its pretty bad. Ive been using my nexus 7 and
google voice to make calls, since no one could get my google number to ring through to the og.
The policies would have been fine if 3-4 people i met along the way hadn't dropped the ball.
reassuring me on the phone then not coming through after I drive to the store is unacceptable.
You use the word entitlement in a somewhat laughable way-
Why should customers all be treated equally, there are many that need way more than me; picture
my grandmother sitting there asking what an app is. Once a guy goes through the process like I did
There is no reason to consider my problems as the same priority as others. Facts and circumstances
should define policies, not bureaucratic nonsense that ignores the needs of one paying customer.
Sprint has lacked integrity in this respect because I paid fair and square and didn't get what others get. -That's my fault somehow?
That brings me to my second point about 'entitlement' ... I paid and got a bad device, my theory of
entitlement is based on the money I paid. When you pay for a movie ticket you are then entitled to
go in and watch that movie. I ran around for hours based on bad advice and policies. I never asked for
something other customers don't get. All I asked for is what the average customer gets: I pay money
and they give a working phone. If Sprint is going to operate on a buyer beware ethos, judge them
not me.
I understand my words read as condescending, but im not here to make myself sound pleasant.
I tried to lay out the relevant facts in a tone that reflects feelings after a month of not having my new toy, or a working line half that time.
Put yourself in my shoes, and tell yourself this because of bad karma or something.
I wrote all of this in hopes someone will find it personally helpful, I've lurked here for years and wanted to give something useful back to the community.
I was on this board for several hours trying to break my soft-brick and read at least three unanswered threads that were related to my problem.
I figured it was time to be a noob and give a few people a heads up. Im sure a few of you read all this and were surprised about something.
NaterTots said:
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I was in a similar situation years ago. They refused to send me a phone this time, I asked each person why I was treated differently last time and at lease one Sprint phone manager thinks its because "sprint stopped doing that after the Iphone [got ported over.]"
How long ago was your hassle free exchange, i think mine was 2004~ish.
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
Never heard of this issue. My EVO 3D was replaced within the first week I had it because the battery died and wouldn't turn back on again being charged or anything. Turned out to be an issue with all of them. Took it into a Sprint store (mind you I have TEP and it was a week old phone) and they just gave me a new one.
I call all my customers retards regardless if they have TEP or not.
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
I call all my customers retards regardless if they have TEP or not.
Sent from my Genesis that does what Nintendon't
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I call the representatives in the stores retards. For whatever reason, every store that I've been to in Central Florida have people working there that know absolutely nothing about their phones. I made a sale for a representative one time while I was killing some time looking at the phones that were out. All I had to do was amaze the customer with the features of the phone, that's all.
eXplicit815 said:
I call the representatives in the stores retards. For whatever reason, every store that I've been to in Central Florida have people working there that know absolutely nothing about their phones. I made a sale for a representative one time while I was killing some time looking at the phones that were out. All I had to do was amaze the customer with the features of the phone, that's all.
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That is true. I have to say that most sales representatives don't know squat about phones.
Sent from my Genesis that does what Nintendon't
I also just RMA'ed my first day release EVO 4G LTE due to light leakage from the home button. When I originally brought the phone in to a service store on July 18, the Sprint service tech said it was clearly defective, but I would still have to pay the $35 admin fee for Sprint to process the RMA. I wouldn't have to pay anything if I did it directly through HTC, but it would take up to 2 weeks to get a replacement. So last week I decided to just pay the $35 and have Sprint send me a replacement with the return envelope. However, this time, the tech said that the light leakage was a "cosmetic defect" that doesn't affect the phone performance and he refused to create an rma. I said that was retarded and asked for the manager, who promptly approved the e-ticket to rma the device.
The Sprint store customer service experience at the Greenfield, WI location can be so frustrating. We've been with Sprint forever, so I don't know if it is any better at AT&T or Verizon. But it makes me consider switching.
One of the Evo's in my family was defective upon opening the brand new phone (dead line in the digitizer grid) and they wanted $35 to replace it--absolutely absurd! Sprint's customer service is going down the drain, fast.
zachstanley said:
One of the Evo's in my family was defective upon opening the brand new phone (dead line in the digitizer grid) and they wanted $35 to replace it--absolutely absurd! Sprint's customer service is going down the drain, fast.
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As in it was not outside of the 14 return period?
It always amuses me to see people who don't get insurance get upset at having to pay for a replacement device....
Sent from my EVO using xda premium
Sprint shouldn't be charging for hardware defects. If you bought it through sprint, you should inform the rep that it is sprints responsibility to replace hardware components that fail. Rep's at stores are night the brightest, they just have to meet their quota per week. I wouldn't go through them. I almost always go through retentions. They are the ones who know what they are doing, and have the power to credit money or perks to your account.
Whenever you have a problem with your phone, be it hardware failure, loss in service, want to upgrade early, replace with a similar model, call retentions first. The number can be found be looking online.
For those who have already paid the $35, you could call retentions and be credited that amount towards your next bill. Just tell them what happened, what you want, and they most likely will be able to help you.
p.s, retentions may ask you to take your phone to a store to have a sales rep look at it and determine if it's damaged from a hardware defect. This usually happens for claims like "my phone is bending" (happened to me). Theyre reasoning is that they want to make sure it's a defect before offering a free replacement. If the sales rep tries to tell you that you have to pay the $35, just tell explain the situation, "retentions just needs someone to determine if its defective, and then they'll replace it for free", and be on your way.
Hope this helps
Cheers
xanthra said:
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
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That sounds a lot like what happened to my phone. I plugged it into my computer via USB and it basically went totally dead. Difference is, when I took it to a Sprint store, they told me it was a known issue and gave me a new phone.
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
neoshi said:
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
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its likely just sales reps taking advantage of people
I had to pay 35 without insurance also for a screen defect , had the month for 2 months
I love this. The phone has a one year warranty with sprint. End of story. I'm on EVO number 5 since June and each time I walk in, the sprint nerd says they hope I bought the insurance..I did but quickly remind them there warranty is free and is for one year. After that they talk to there manager , they order me a replacment phone. The last time the manager gave me a new one. Never paid a penny.
Sent from my EVO using Tapatalk 2
The amount of incorrect information in this thread makes it pitiful to call my self a Sprint customer. Without insurance you have to pay the $35 fee to get a phone replaced and fixed if it uses a part. It's not "RMA"ing it either, Sprint has their own in house service and repair program. If you have a hardware defect and you don't want to pay, send it to HTC because that is where your one year warranty is. With HTC. Not Sprint. They are a business, not a soup kitchen. And no, they won't replace your phone for cosmetic defects. Not a soup kitchen. If you have any issues with your phone out of the box, you have that 14 day return and exchange period to get it resolved without cost.
This thread is mostly about people taking responsibility for their own products and realizing everything isn't a handout. $35 for an entire replacement phone, which retails at over $500 is a hell of a deal. In fact, its usually cheaper than actually having the insurance, which is now $11 a month.
The way it has always been done for me with hardware defects with no damage caused by me in the first year (e.g. touch pro slide out keyboard flimsy keyboard ribbon cable, faulty screen on OG EVO) was that I walk into a sprint repair center, they see the problem, request a replacement device, no charge. They always tell me not to worry about fees since they just send it back to manufacturer and it's neither my problem nor Sprint's. I've been doing it like since 07 up until my last case in early 2011. Other folks around xda have been doing it the same exact way, so I'm guessing something has changed recently... which sucks.
Sent from my EVO using xda app-developers app
xanthra said:
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
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This is exactly what happened to my first Evo LTE about a month after I got it. I ended up getting a replacement from best buy.
Sent from my Xoom using xda premium
For what its worth, I'm on my 4th EVO lte... I do pay the very cheap like 7 or 8 bucks for tep.
First LTE, was bent after a week, called 611, they said go to store, I said no (i repair phones and laptops and TVs) the techs are idiots, and you guys don't have any parts yet.. got new phone via mail 2 days later.
2nd lte, had bleeding light on bottom near home button, same deal when I called 611, same deal, got new phone in 3days.
3rd LTE, bottom left of screen rippled with slight movement, also speaker phone was borked. Again, told 611 their guys were morons and even called to see if they stocked replacement screen and speaker, so same thing, called 611, got new one, this time they on back order.. got sprint replacement in about week and half..
4th is ok, no issues, cept for hboot 1.19 which unless ur incompetent, is no biggie, wow, one simple command line to flash what ever..
Now I did have to argue a bit with phone support , they advised me to call asurion, I said no, its a hardware defect yada yada.. when ever they wernt working with me on phone, I asked what my early termination fee was, then I was shipped a phone..
U just gotta be Stern, not unreasonable with those guys
Sent from my EVO using xda app-developers app
neoshi said:
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
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Well - in defense of Sprint - I did not buy the phone there. But regardless any retailer should be able to RMA something with a defect - sort of like how car dealerships work. At least they offered the add on insurance since I "activated" a new phone. Now that I think about it - whats the activation cost of new phones lol ... like something around 35...
Nick
I love Best Buy. Always have, always will.
I brought my phone there less than 24 hours ago, because my touch screen was acting up (I stupidly brought it with me in my waders while duck hunting and it got wet...). I got the email from the Geek Squad that it had been checked in about an hour after I dropped it off. Then about 6 hours later I got the email that my new/refurbished phone had shipped. I thought, "sweet, maybe I'll have it by Friday."
I didn't pay any attention to it until a couple of minutes ago when I checked the shipping email and it had a tracking # so I opened it and it said it was out for delivery in my area.
And about half way through the last paragraph, I got a call from the store saying it was available.
I dropped my phone off at 12:00pm yesterday and here less than 24 hours I have my new (to me) phone.
Doesn't get much better.
I had the evo 3d. I ended up smashing the screen. Took it to them to get a replacement. The kid said my phone is on backorder and i told him i wouldnt mind an upgrade to the lte. He said "sure". I was like "bull****".. a couple minutes later he came over and gave me my replacement papers and pointed out the phone ill be getting is the evo lte, free. I will never buy my phone anywhere else. As long as you dont lose or get your phone stolen theyll always replace it. Even if you brick it, they cover software damage.
Tbh tho i miss my 3d
At least i had wimax and loved taking 3d pictures and videos and watchin 3d movies
best buy and sams (mobile department) i think they have one of the best and competitive insurance and replacement policies...
HTC EVO LTE
Just got back from getting my phone and I get a bonus it still has HBOOT 1.12 and 1.13. So a rooting I shall go.
best buy seems to be a great deal but radio shack has better prices from time to time but i guys the warranty is better interesting
I had a horrible experience with bestbuy. I fell in a pool with my phone....and had the geek squad protection. They said they'd replace it if it was damaged...or even in pieces. So I took it in...they sent it off...only to be told.it was going to be repaired instead of replaced. I fought for 3 weeks...I hadn't.had.my.EVO LTE for 3 days....and I damaged it...they took that long. So after fighting and. Itching they finally gave in and replaced it...with with a referb. Sucks. But..I'm not too found of bestbuy. On top of it the guy that sold.me the geeksquad protedtion denied he said it would.be replaced. So if you live in Dallas...don't go to the best buy off of 75 and park ln. That dude is a tampon
Sent from my EVO using xda app-developers app
pushofthetides said:
So if you live in Dallas...don't go to the best buy off of 75 and park ln. That dude is a tampon
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Funny, that one is not far from me.
Duly noted, my friend.
FattySparks said:
I love Best Buy. Always have, always will.
I brought my phone there less than 24 hours ago, because my touch screen was acting up (I stupidly brought it with me in my waders while duck hunting and it got wet...). I got the email from the Geek Squad that it had been checked in about an hour after I dropped it off. Then about 6 hours later I got the email that my new/refurbished phone had shipped. I thought, "sweet, maybe I'll have it by Friday."
I didn't pay any attention to it until a couple of minutes ago when I checked the shipping email and it had a tracking # so I opened it and it said it was out for delivery in my area.
And about half way through the last paragraph, I got a call from the store saying it was available.
I dropped my phone off at 12:00pm yesterday and here less than 24 hours I have my new (to me) phone.
Doesn't get much better.
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BestBuy effin rocks never had any problems with warranty issues with them
I'm banned from my local store. friend of mine thought itd be cool to show them the things id have done to his phone. gotta love people and their gloats from time to time. maybe not banned but they really hate me there, lol I get asked to leave from time to time. then again I love trolling the geeksquad techs.
My OG EVO broke and I asked Sprints TEP if I could get a different phone and they said Yes but a like model and they sent me a EVO 3D. Spec wize not a like model just the name? Then right after I got my brand new in box 3D I flipped it and sold it on eBay for $180 and bought the LTEvo for my upgrade.
Sent from my EVO using xda premium
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
Vincent Law said:
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
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As far as technicians go, ok you're probably right. But I would never bring my electronics to the geek squad if I didn't have their warranty.
As far as warranties/insurances go (especially for phones) they are, IMO, the best.
I never had any issues sending computers to them either. They always came back fixed or they replaced it. While it usually took some time to get the computer back, the $150 or so dollars that I spent upfront often paid for itself in regards to how much money I would have spent on either a new computer or trying to fix the old one.
Some of their warranties are good values, ie cell phone and some cpu plans. Others I would never touch. If you brought an electronic device to them to be fixed without having their protection, then be prepared to overpay. However, if you are protected, they are much better than having to ship it to the manufacturer or paying someone else to fix it.
Vincent Law said:
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
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Ive taken in multiple phones multiple times to be replaced because of damage and have always got a free replacement within days. They have the best phone insurance for the price hands down.
Yeah the sales guy at the phones was an older white guy....had a females name. Or sounded like a girl's name
Sent from my EVO using xda app-developers app
After Best Buys mobile dept got me good on trying to upgrade a line.. Long story of laziness and rudeness, I have vowed to never spend another penny with that company.
Sent from my EVO sometimes-LTE
Evo shift - free - replaced multiple times - free
Evo 3d - free - replaced multiple times - free
Evo lte - free - yet to be replaced
I will keep my business with best buy
I'm pretty happy with Best Buy's Black Tie protection. I've got it on my DSLR.
youdug said:
Ive taken in multiple phones multiple times to be replaced because of damage and have always got a free replacement within days. They have the best phone insurance for the price hands down.
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What's the cost of their protection plan and deductible?
Sent from my EVO using xda premium
Quis89 said:
What's the cost of their protection plan and deductible?
Sent from my EVO using xda premium
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You can pay upfront $170 for 2 years or $10/month and there is no deductible. The only thing they don't cover is loss or theft.
FattySparks said:
You can pay upfront 130 for 2 years or $10/month and no deductible. The only thing they don't cover is loss or theft.
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The upfront on a android device is $169.99. Which saves ya about $70 vs the $9.99 a month version.
And no deductibles whatsoever, plus 1 replacement battery and charger shipped to your house free of charge.