I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
I would suggest you contact the company where you bought the phone. But i think you can Imagine what their answer will be. But not all hope is lost. Nowadays you can replace phonescreens pretty cheap if you do this yourself or by someone else.
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If you go back and replace your phone because of a microscratch on your screen, you're likely to get some very cross looks from the rep you speak with, and may not even get the exchange.
Now, I don't typically condone lying, but as one of the people who will potentially get screwed over by AT&T's new 5% rule in October... If you go back and complain about the battery or a "sluggish and laggy" phone, you'll probably get in and out quick and painless. But... Like I said before I don't condone lying, so I'm officially washing my hands of this thread
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I have some light scratches despite being really careful, screen not as tough as you would like to think!
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bsutton said:
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
Click to expand...
Click to collapse
Yes just tell warranty exchange that the phone over heats and shuts off randomly they will. Exchange it be warn that sometimes the phone that you get back may have some flaws not physical but hardware wise my exchange came back with gps not working had to give it yo Motorola to fix they just gave me a whole new device gps is awesome again
Sent from my Inspire 4G using XDA App
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
+1
CaelanT said:
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
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Click to collapse
I've had to replace two Atrix's so far, once because the housing was "loose" (probably manufacturing) and I called to see if there was a way to fix it myself and they said to just replace it. The second time was because the micro usb port was messed up (kept reading as if it was plugged in) so I brought it in and I was able to replicate the problem. Both times I had the phone back to them within 48 hours and both times the issue was physically apparent and replicated.
This is also an issue because a lot of us wanted an unlock-able bootloader but it was thought that many people who should not be "modding" their phone was going to try and probably take advantage of the warranty if they messed it up. This is just another version of that and it makes the argument harder for the rest of us that say we will take responsibility for our actions.
Put a screen protector on it and it won't get scratched. If the screen protector gets scratched get a new one.
Try putting a screen protector on it and see if the scratches are visible. They don't seem noticable to me. And no you can't repair with scratch remover cream. at least I didn't have much luck.
Another option buy the screen from ebay and repair it yourself. Not hard to do. I replaced mine after fallling from top of second story apartment building balcony on to the side walk. With otterbox impact case.
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The answer is no ill tell you why
it cannot be returned any device with liquid or physical damage cannot be exchanged or returned... but it really depends on the scratch
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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On my iphone, I used automobile finishing tools to get a HUGE scratch out of my iPhone. I have not tried it yet on my Atrix, but are not they both made of Gorilla glass. Specifically, I used Meguir's #2 (like liquid sandpaper) followed by #9. Worked AWESOME to remove the scratches.
Gorilla glass is totally overrated. IMHO grab a couple of cheap eBay screen protectors before it's too late.
If anything, buy and use them for the peace of mind alone...
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jarsh92 said:
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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Click to expand...
Click to collapse
This is different in each company and county. So like i earlier suggested, calling the company. You will not get any further with suggestions of our side.
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I have found there to be many places that can replace a screen for about 40 dollars in at&t does not take it back
Related
So i've been an Atrix owner for about 2 weeks now and my worst nightmare happend today. I was buying a drink from a vending machine and the phone slipped out of my pocket and fell SCREEN FIRST onto concrete.
I quickly picked it up and noticed THERE WAS A HUGE CRACK in the screen!
I AM SO SAD RIGHT NOW cause i bought the atrix outright from AT&T
i dont think the LCD panel itself was damaged but the glass on the surface only. The display looks perfectly fine still so i was curious if anyone knows how to switch out the glass part? What tools do i need?
I found this one ebay:
http://cgi.ebay.com/Motorola-MB860-...838?pt=LH_DefaultDomain_0&hash=item588d7db4fe
is this the right part?
or do i have to buy the entire LCD, cause its much more expensive:
http://cgi.ebay.com/AT-T-MOTOROLA-A...507?pt=LH_DefaultDomain_0&hash=item33666a4883
also, does anyone know any reputable sellers that sell LEGIT parts such as the digitizer? I'm not sure if i can trust these random ebay sellers...any suggestions would be appreciated
i attached some pictures to show you what happend - i still can't believe it happend
i'm also really surpirsed the gorilla glass broke so easily. The drop was at MOST 1.5 feet..
Bakedbread said:
So i've been an Atrix owner for about 2 weeks now and my worst nightmare happend today. I was buying a drink from a vending machine and the phone slipped out of my pocket and fell SCREEN FIRST onto concrete.
I quickly picked it up and noticed THERE WAS A HUGE CRACK in the screen!
I AM SO SAD RIGHT NOW cause i bought the atrix outright from AT&T
i dont think the LCD panel itself was damaged but the glass on the surface only. The display looks perfectly fine still so i was curious if anyone knows how to switch out the glass part? What tools do i need?
I found this one ebay:
http://cgi.ebay.com/Motorola-MB860-...838?pt=LH_DefaultDomain_0&hash=item588d7db4fe
is this the right part?
or do i have to buy the entire LCD, cause its much more expensive:
http://cgi.ebay.com/AT-T-MOTOROLA-A...507?pt=LH_DefaultDomain_0&hash=item33666a4883
also, does anyone know any reputable sellers that sell LEGIT parts such as the digitizer? I'm not sure if i can trust these random ebay sellers...any suggestions would be appreciated
i attached some pictures to show you what happend - i still can't believe it happend
i'm also really surpirsed the gorilla glass broke so easily. The drop was at MOST 1.5 feet..
Click to expand...
Click to collapse
Yea, thats not a bad deal. You could use DealExtreme though if you wanted. But this seems like a good deal.
Teardown Video.
http://www.youtube.com/watch?v=TbR56jSplRs
Watched a bit and it looks like a good tutorial.
Also, if you don't have the tools you might want this kit.
http://cgi.ebay.com/Motorola-MB860-...195?pt=LH_DefaultDomain_0&hash=item2310051643
It's about the same price and those are both going to ship from Hong Kong. So expect a wait. I didn't find any sellers in the U.S.
There are some that would ship from the U.S. without tools but the price is more like fifty bones instead of 30 something.
Good Luck
JdgM3NT4L said:
Teardown Video.
http://www.youtube.com/watch?v=TbR56jSplRs
Watched a bit and it looks like a good tutorial.
Also, if you don't have the tools you might want this kit.
http://cgi.ebay.com/Motorola-MB860-...195?pt=LH_DefaultDomain_0&hash=item2310051643
It's about the same price and those are both going to ship from Hong Kong. So expect a wait. I didn't find any sellers in the U.S.
There are some that would ship from the U.S. without tools but the price is more like fifty bones instead of 30 something.
Good Luck
Click to expand...
Click to collapse
You are brave soul for recommending such a bad tools.
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Thanks for the recommendations everyone
Do you suggest a better pack of tools? Why do you say they're bad?
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greenstuffs said:
You are brave soul for recommending such a bad tools.
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Click to expand...
Click to collapse
Nah, they are more than capable. I replace digitizers frequently and I rarely have to break out my "good set' of tools. Yeah these are simply cheap lumps of plastic. But they work. And these tools should be safer to use than almost anything that the average person, who doesn't do this sort of thing regularly, might have on hand. I just didn't want him to order a digitizer and attack it with a butterknife. I was trying to be subtle about it tho... We don't want anyone to scuff their bezel now do we?
I am always on the lookout for great deals on tools for this. And I look forward to your recommendation for a tool set.
Atrix 4G Glass
You can find a replacement glass here. globalpartsdirect dot com
G2Smooth;129674
33 said:
You can find a replacement glass here. globalpartsdirect dot com
Click to expand...
Click to collapse
You mean http://www.globaldirectparts.com/SearchResults.asp?Search=atrix
Your phone should be under warranty! Call company first!
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gonka95 said:
Your phone should be under warranty! Call company first!
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Click to expand...
Click to collapse
Warranty covers a broken screen? Reason I ask is because I would rather have MOTO replace the screen (or the phone entirely) than me replacing the screen and voiding the warranty. I do not have insurance
I broke the glass on my phone 3 weeks after I bought it and didnt have insurance on it. I called motorola and they sent me an rma. I sent it in and they sent it back to me fixed in less than a week. If I remember right it cost $90 for them to fix it.
so it was only the digitizer after all?
+1 for photo of toilet roll by the bed, classy...
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JdgM3NT4L said:
Nah, they are more than capable. I replace digitizers frequently and I rarely have to break out my "good set' of tools. Yeah these are simply cheap lumps of plastic. But they work. And these tools should be safer to use than almost anything that the average person, who doesn't do this sort of thing regularly, might have on hand. I just didn't want him to order a digitizer and attack it with a butterknife. I was trying to be subtle about it tho... We don't want anyone to scuff their bezel now do we?
I am always on the lookout for great deals on tools for this. And I look forward to your recommendation for a tool set.
Click to expand...
Click to collapse
A friend and I splurged on the $60 iFixit tool kit because we made some spare cash on the side repairing classmates' phones. It works well, although I still don't know if I would justify the price. It seems that the major complaint on reviews for replacement electronics parts are the parts that come with them, if at all, so maybe getting a better set is worth it if you replace digitizers frequently. Replacing the Atrix digitizer/screen is a fairly easy task compared to other phones until you get to putting the new screen on, at which point trying to get the cables back into the housing becomes a pain.'
Good luck!
consolation said:
+1 for photo of toilet roll by the bed, classy...
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Click to expand...
Click to collapse
Lol.....betting if you look hard enough there's lotion there somewhere too!
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Ugh I'm going to have to do this. My digi. Is farked as well. Now, is there a video to put this back together?. I agree that taking it apart is not the hard part at all.
iFixit will have a tear down guide.
Sent from my MB860 using Tapatalk 2
Surprisingly there is no video to put it together...
Let me tell you from experience that it's damn near impossible to put it back together without tearing the digitizer ribbon straight off the screen while trying to slip it through that tiny hole that you pulled it out of. I've replaced two screens and I still don't think I can get it right.
My screen cracked twice while still under warranty, so I played the clueless n00b after I replaced the glass (cracked screens are not covered under warranty) and claimed the phone wasn't working and I couldn't figure out why.
Strange thing is, I also couldn't find a place online that would do replacement digitizers either. I didn't look for long, but if you don't have an option of a warranty return, I'd pay the $50 or so to let someone else do this for you and get it right...
YMMV...
I recommend taking it apart completely, you can attach the digitizer to the bezel/chassis and then you don't have to deal with trying to slide the cable through that tiny hole, you can just clean the digitizer, clean the lcd, put them together and then put the entire mounting plate back together and it just clips straight in...essentially you make this:
http://www.ebay.com/itm/180835204777?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
completely removes the chance of tearing the cable off the back of the digitizer...which is pretty common, sort of adds the step of getting the mounting plate off the fascia bezel...but its not to hard, be careful when popping up the volume/buttons camera cable area, that cable tears easily.
Just a heads up, my recent experiences with Best Buy's warranty service. Extremely positive.
Broke my Streak last wednesday while shuffling papers on my desk at work. Detoured to Best Buy on my way home, expected to use their horrible Experia loaner phone for 3 days and get a crispy Streak in return (not my first rodeo). Nope. Either a white streak (no. I work in the tire business. Even though I'm in an office, I do venture out into the warehouse. white things never last here) or another android phone with a small screen. I explain to them why each of those is unacceptable, they tell me it's that or pound sand until I'm up for a contract in July. They were all very professional, they worded it nicely enough, and used corporate rules and regulations to explain why they would like to help my but are powerless. I ask them if there would be somebody who could make decisions like that. They say the GM can, and page for a manager. The acting GM comes over and makes an ass out of himself, and runs off to call the manager. Boom, instant approval.
The CSR's were not too up on getting the Note as a replacement for my Streak in the store, they didn't know how to do it, the (acting) store manager was a bit of a tool, but they got through the replacement process from Black Tie. It took a few minutes, and a couple (hundred) dollars from me, but I was able to get the Note for a reduced price because they did not have any Streaks available.
That was Wednesday. Saturday, the phone was hard bricked. I walked in, they did an R&R and gave me a brand new Note. No questions, they didn't care how it happened, they just took the phone and tried a couple of leads to the wall and to a computer and nothing worked. They remembered me, he opens the locker, pulls a box out, voila, brand new phone.
At the end of the process, I asked if we needed to update my black tie plan, and they explained that the black tie system references SKU's not IMEI's. Sounds like a deal if I ever want to add another line for a family member and get them a Note... Not that I haven't gotten every penny's worth out of it already.
tl;dr, cliffs:
If you speak nicely, act professional, and keep everybody happy, good things will happen.
If you have one Note, buy Black Tie for it.
If you have more than one Note, buy Black Tie for one of them. Just swap SIM cards when you break the uninsured one.
I work at best buy mobile and typically in that case we would have to escalate it and get it approved for a junk out that would pretty much give you the liberty to buy any device in the store for the full retail value of the streak when you purchased it since the streak is discontinued. If there was a difference in price you would have to pay out of pocket. It would probably take a few days to approve but it is possible. Thats why i always recommend it because having blacktie gives us a lot of options to help customers out. Big plus: no deductible! Im glad to see the outcome of your store visit, I would recommend to always go to the besy buy mobiles we are typically better trained and willing to help than the big boxes
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And yes it is based on sku not imei. I would recommend taking your psp# (blacktie protection number) in, just so we dont pull up your receipt and look at the imei
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i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Yes it does! Though i cant add it to my note since I won it from the karat contest!
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drastic61 said:
Yes it does! Though i cant add it to my note since I won it from the karat contest!
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Click to expand...
Click to collapse
i hate you lol i wabted to win one on karat.... im pretty sure everyone i know has one something on karat but me lmao
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Can someone explain the black tie thing please? I have no clue what you guys are talking about. Lol. I got insurance through best buy when I bought my note.
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Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
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kornklown69 said:
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Click to expand...
Click to collapse
Your about to hate more.... Won my razr too...
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drastic61 said:
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Cool that's what I have
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First time you break a screen, your stomach sinks. Then you'll be so stoked you pay that $10/mo
Pretty much it pays for it self. That's the beauty if insurance.
When I had my infuse, I dropped it and broke the LCD and no insurance on it so I had to pay full price for a new one.
I'm not taking any chances this time.
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
I tried getting black tie for my note but they wouldnt let me buy it because I did not purchase the note for them... I was very dissapointed. Anybody else got turned down?
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I've been delaying taking my phone into Best Buy to have it replaced. Lots of issues going on that I think stem from having dropped. One thing I will say... the Note is one TOUGH phone! So much for cheap, plastic Samsung phones.
I was walking down a busy city street one day, and I had to whip my phone out to send a quick text. Due to the slippery backing of the Note, the phone just slipped through my hands and into the air. I was unable to prevent what happened next. From a distance of perhaps 3 or 3.5ft, my Note smashed into a hard concrete sidewalk, cartwheeled about three times, and settled on the ground face down. I was just sure my phone was not only f-ed up, but the screen was shattered to pieces. Imagine my surprise when I picked the phone up, and the screen was flawless. A tiny piece of plastic sort of broke off in the extreme upper right corner of the phone where it curves on the edges, but other than that... the phone was flawless on the front. The back was even more amazing... not one scratch on the back cover. The only damage was on three of the four rounded sides of the phone, where the Note made contact with the ground when it cartwheeled. It's scratched on three of the sides, but that's it. The rest of the phone was flawless.
But, ever since then, I've been having on-going problems with the phone. It randomly reboots and even completely shuts its self off, all of the time. I missed a very important doctors appointment two Monday's ago, because even though my Note had a full battery when I took it off the charger a few hours before I awoke that morning... the Note somehow turned its self off. It didn't restart... it simply shutdown and stayed off. I woke up way after I was supposed to, and that's when I found out the Note had turned its self off. The next Monday, it did the same damn thing! Turned its self off overnight. Luckily, I coincidentally had awoken naturally, just around the time the alarm on the Note should have gone off. I was pissed.
Another issue is the reboots. I've noticed that once my battery gets down to around 25-26%, my Note will go into a very strange, endless reboot cycle. It will reboot its self and then go to the home screen. It will take several minutes for the screen to fully load all of the home screen icons and wallpaper, and just when it seems like the phone is fully functional... it will reboot its self and the cycle repeats. I have to charge the phone significantly before it will finally stop the chaotic reboot sequence.
One of the three gold prongs inside of the battery case that's supposed to contact with the gold plates on the top of the Note's battery, is almost completely broken off. Sometimes the phone will not power on because it won't read the battery. And the back cover is pretty much done for. Most of the attachments that keep the battery cover secured to the back of the phone, have broken off.
And, performance-wise, the Note is really good at times, but other times it makes you want to throw it at a wall. The lag becomes unbearable and you can't use the phone at all, because it will eventually start to freeze at every command. The only way to fix the issue is to do a battery pull.
I do have the Black Tie Protection, but I've heard various responses as to whether or not BB will simply give me a new Note or give me a bunch of B.S. which may involve getting a refurbished phone if they do decide to exchange it. I would like to demand BB replace the Note, due to the fake they screwed me over on my first Note which turned out to be defective. BB kept giving me the run-around and excuses as to why they couldn't and wouldn't replace my Note. Mind you, I was still within the 30-day trial period. When I finally had to resort to calling AT&T about the issue, AT&T was extremely upset with BB for not honoring their 30-day, no questions asked policy. AT&T had to grant me an exception, and replace the phone for me at an AT&T Store, even though I originally bought the Note from BB. So, BB can consider this fulfilling their obligation, by giving me a new Note when I finally can take it in. I just don't want a bunch of B.S. and excuses. I've never used my Black Tie Protection before or on any other phones to know how it works.
I had BlackTie on my Samsung Captivate. I believe, if the phone appears repairable, they will ship it out for repair rather than exchanging it. The first approach is usually to attempt a repair. If the phone doesn't get repaired they will replace it. I bought my Notes from RadioShack so no BlackTie but then I only used BlackTie to try to get the GPS repaired on my Captivate which couldn't be done and BB said I had to deal with Samsung on that issue and so I cancelled BT and got ATT to sell me an Inspire under my old contract date.
Covers "everything" except for lost/stolen and complete water submission?
So if the phone was in several pieces... It would be covered?
I don't see why anyone would bring a phone in to be "repaired," knowing that it could take days or weeks when they could bring in a phone which can NOT be repaired and simply walk out of the store with a new or refurb phone.
vipergtsr6 said:
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
Click to expand...
Click to collapse
You are not going to see this happen on a note for a while. I was able to get them to upgrade me to the Note from my Streak, but that's because the streak hadn't been for sale for some time, and the refurbs at the warehouses weren't there.
I also, have never had a problem walking in with a phone with a broken screen, and getting a "different" refurb 3 days later. I am not SURE it is a different unit, but they gave the option of getting my phone back in 2 weeks, or a refurb in 3 days, I thought the choice was pretty clear. Especially because a refurb is usually in better condition than a phone that's been dropped a couple of times.
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
My guess is that performance won't be affected.
However, cracks tend to grow. It may be small now, but it likely will get bigger, unless you're lucky enough that both extremities of the crack are headed towards the bezel. Your call, but with it being on the back, and if you're getting a case, I would deal with it personally. Not having insurance sucks.
Also, trying to get ins on it now is not a horrible idea. Particularly if the damage is tough to see. Florescent lights are horrible for seeing those defects, the sun is much better.
Edit: one letter of grammer
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Well the crack is heading from the bottom and arches up to the side. I'd take a picture of it but I only have my phone's camera and it might be a little difficult to even get a picture of the crack with a mirror. So I assume it couldn't grow any more from that. (I hope.) I'm buying a few silicone cases right now. :x
Edit: managed to get a picture of it with my webcam. See that?
sorry to hear...
this is the first phone i bought insurance for.
hopefully my Belkin bumper and Zagg kit will be in by the 27th so i can some level of protection on it. but would either have been able to prevent an impact fracture like that? i kinda doubt it. the bumper should make a it a bit less slippery at least.
i'd get insurance, while you can, if you're going to keep the device for a couple years i'm sure you'll have a good reason to call it in before all is said and done. either due to physical damage from being dropped one too many times or heck, just to replace the non-replaceable battery.
NOTE: BestBuy insurance = $10/mth over 24mths OR $170 if paid up front.
At first I wasn't considering insurance, but now I am definitely going to get it after seeing the crack. So when I get it, will I be able to play off the situation of my phone or will they look at it first and determine that it can't be replaced without a fee? I feel like I should've put this in Q&A with all the questions I have. :x Didn't think I had so many. Just wanna make sure so I don't **** myself over lol.
I am not sure how they will proceed as far as wanting to see the phone first. I wish you all the best with it !!
If they won't do it, some people have said that by putting a screen protector on it that usually keeps the crack from spreading. ( I noticed it is on the back, it should still work) Regards.
The crack isn't on the Gorilla 2, it's across the plate beneath it. So I'm hoping it just stays as is and doesn't fracture any further.
Murasakiii said:
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
Click to expand...
Click to collapse
My sympthies
We've all been there, done that. If they got a dollar for everytime they tried selling someone insurance to go with their phone but that person said "it's fine. i won't drop it", they'd be able to retire. I've been one of those people. Which is actually why I'm on this phone now instead of my Galaxy S3 haha
Good luck. One thing that bugs me is often the insurance doesn't cover drops.
If you can get best buy insurance I'd go for it. The only thing they don't cover is lost or stolen I hear.
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I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
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They might help you out with insurance at best buy. If not, you'd need to get something like square trade of zagg warranty or a competitor. Att insurance is a joke, 7.50/mo with a $200 deductible.
Sent from my LG-E970 using xda premium
Murasakiii said:
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
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You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
DraginMagik said:
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
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Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Murasakiii said:
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
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You just need to go in with the original receipt and say you want to add insurance. You don't have to show the phone then. Wait a week and then have the phone replaced. Done it twice.
Sent from my LG-E970 using xda premium
Or instead of scamming the insurance, you could just live with the purely cosmetic crack and have better karma. Just saying...
Sent from my LG-E970 using Tapatalk 2
What's the replacement payout at the end of 2 years? Do they replace the device or pay out the value?
Sent from my LG-E971 using xda premium
What does karma have anything to do with my phone?
Anyway I got denied insurance.
Sent from my LG-E970 using xda app-developers app
Never mind I should have just not posted. Just annoys me seeing threads about how to scam insurance. And, yes, getting insurance after something is broken is a scam.
But regardless, I'll shut up now. Everyone can flame away.
Sent from my LG-E970 using Tapatalk 2
My thread isn't about scamming insurance, it was asking if I should ignore it and get a case or get the cases plus insurance so I'd be protected from further harm to my phone. Being snarky to posters because I asked for suggestions is unnecessary. I've never bought insurance for a phone before, and it just so happens that since there's a small crack I can't have insurance at all. Wonderful.
Sent from my LG-E970 using xda app-developers app
You could get it over the phone with AT&T I bet.
Or squaretrade or zagg.
As some of you unfortunately may have found out, the back glass on our phones break quite easily.
Do you think we could get a petition or something going on "Change" website to get this problem addressed.
I have read some stories of the phone breaking not because of a drop, but because of temperature fluctuations.
To me, this seems like a manufacturing defect, similar to a recall on an automobile.
Any thoughts are appreciated to maybe get something going to correct this.
Thanks
Sent from my LG-E970 using xda app-developers app
hollywood528 said:
As some of you unfortunately may have found out, the back glass on our phones break quite easily.
Do you think we could get a petition or something going on "Change" website to get this problem addressed.
I have read some stories of the phone breaking not because of a drop, but because of temperature fluctuations.
To me, this seems like a manufacturing defect, similar to a recall on an automobile.
Any thoughts are appreciated to maybe get something going to correct this.
Thanks
Sent from my LG-E970 using xda app-developers app
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Have you e-mailed LG support and let them know of these issues. I'm sure they know already but you can't just jump the gun without first contacting them directly. Give them the chance to fix it first. If they say that the temperature issues are normal then yes you can start a petition.
Is the back of this device easy to replace? If it is, it would be nice to be able to buy different backs, like made of polycarbonate or metal. That would be amazing. :fingers-crossed:
Though they would have to be made by a 3rd party, and I doubt any company would actually do it.
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
elvelozpotosino said:
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
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+1. Also haven't heard about the temp issue since early in the phone's life. I get people drop phones, and whatnot, but that isn't LG's issue, they chose a glass back, and the consumer chose to accept it.
Mike724 said:
Is the back of this device easy to replace? If it is, it would be nice to be able to buy different backs, like made of polycarbonate or metal. That would be amazing. :fingers-crossed:
Though they would have to be made by a 3rd party, and I doubt any company would actually do it.
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I've seen some replacement backs on ebay, i don't think the back of the phone itself would be too difficult to replace based on the tear downs i've seen at least. Guess ya never know till ya try. lol
I bought a spare back and bezel on ebay back when they were cheap and in stock, just in case. I work above the Arctic Circle and was worried what going from 70°F to -60°F and back when I go outside and come back in would do to the glass back, but I didn't have any issues this winter. YMMV.
Sent from my Nexus 7 using Tapatalk HD
Nastybutler said:
I bought a spare back and bezel on ebay back when they were cheap and in stock, just in case. I work above the Arctic Circle and was worried what going from 70°F to -60°F and back when I go outside and come back in would do to the glass back, but I didn't have any issues this winter. YMMV.
Sent from my Nexus 7 using Tapatalk HD
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How cheap was it? The back, that is. I'm contemplating replacing it just because of the little crack, but I'm not sure if it's worth the 55.
Does the cracked back make it unusable? Case/otterbox and no one knows
sgtarky said:
Does the cracked back make it unusable? Case/otterbox and no one knows
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No the phone is completely fine, that's why I'm questioning buying a new back. It's just a cosmetic crack. Using a case now and I still think about it, haha.
I understand that. But temperature has nothing to do with pressure..
No I have not yet contacted them. I will do that and see what they say.
Just wanted to see what everyone's opinion was on this issue.
I saw one back on eBay for $55... Another seller shows them for $365 right now and before it was only $35, so I emailed him and they said its not in stock, that is why they raised the price. Said they will bring the price back down when they get more in stock..
Otterbox doesn't offer a case for this phone. I got a case from eBay for $10, its got a plastic shell surrounded in a rubber type wrap. It does ok, hides the crack some.. but my crack runs across the rear camera.
Sent from my LG-E970 using xda app-developers app
Yeah, I think I got one back when they were $35, and I had $17 in ebay bucks from buying the phone anyway, so I figured what the hell?
Sent from my Nexus 7 using Tapatalk HD
But it off ya
Sent from my KFTT using XDA Premium HD app
elvelozpotosino said:
I believe that when you buy something with glass vs plastic or metal you should know and accept that glass breaks with pressure and don't hold others responsible for our choices.
That's why i use plastic cups at home lol
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Click to collapse
I see your point, but I don't agree with your premise. It's not unreasonable to assume that the manufacturer is using materials, that won't break when walking outside into the cold. The back glass is supposed to be as strong as the screen (supposedly GG2 also). If the screen broke when walking outside, would I expect the manufacturer to replace it? I wouldn't have done anything that is unreasonable or explicitly outlined in the warranty (e.g., immerse in water or drop), so yes, I would expect the manufacturer to replace it.
dbgeek said:
I see your point, but I don't agree with your premise. It's not unreasonable to assume that the manufacturer is using materials, that won't break when walking outside into the cold. The back glass is supposed to be as strong as the screen (supposedly GG2 also). If the screen broke when walking outside, would I expect the manufacturer to replace it? I wouldn't have done anything that is unreasonable or explicitly outlined in the warranty (e.g., immerse in water or drop), so yes, I would expect the manufacturer to replace it.
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The cold cracks are from placing a hotter than normal glass back onto a cold surface. Not from walking outside.
Sent from my LG-E970 using xda app-developers app
Hey, so I cracked my One X+ screen quite badly, it fell on it's side on a wood floor, and it cracked.
Thing is, this isn't a normal crack, if I put it in my pocket, I end up with pieces of glass everywhere, and if I use it, my fingers get cut and bleed, so I can't use it right now.
I am not a handy guy myself, so I won't even try fixing it, I've been checking out some places, they seem decent, but they mostly do iPhone repairs. One of them quoted me $150, and another $130
The $150 has a 5-star yelp rating, but then again, iPhone screens (from what I know) are fairly easy to replace
I'm so pissed at myself, because I never wanted to use a case, as the phone is really sexy and feels good.
I e-mailed corning for the gorilla glass damage, which was weird, and they said that they will pay me $200 for the phone and they will (obviously) keep it for research (Probably replace the screen and sell it?)
I'm so worried, because after reading around, it seems that HTC One X screens never end up looking good, and I can imagine that being worse for the X+, as it is a bit more rare.
The screen is cracked on the side, and those cracks extend all the way to the other side of the phone, but on the left side, the glass is just destroyed.
Will post pics later
Wow, that sucks bud. I broke the screen on my SGSII last year and just chucked it and bought a phone on E-bay.
I replaced the screen on an I-pod and it was pretty simple. I did a lot of research before I did it and it turned out good.
I don't know what to tell you as far as replacement. If you got $200.00 for the broken one and could find one on E-bay for $450.00, you would have a replacement for $250.00. Just a thought.
Best of luck and post some picks when you can.
Steve
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
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theproftw said:
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
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I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
boe323 said:
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
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I don't care much about the warranty, if it dies I'll replace it, thing is, I can get upto $150, since I'm a high school kid, and (this is serious!) my parents said that if I break my phone, they're not replacing my phone in the next 2 years.
So they don't know.
stevespens said:
I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
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Click to collapse
I ain't got that much cash, and I need it this week and can't do it via mail, so prolly not happening
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Actually the one x and one x plua use the same screen/digitizer and you have to pry the back of it off and disconnect it all if you really want that phone to work and keep any bit of warrenty send it to htc if not bring it to a repair shop
Sent from my HTC One X+ using xda premium
They sell kits on e bay with instructions and ideo instructions on you tube invest in an otter box it dosent add too much bulk and its a bargain ive seen people drop their phones 35 feet when i worked in chemical plants otter boxes on had a gash in it from tumbling down insulation bouncing off pipes and hitting concrete foundations phone was 100%fine
http://www.dealsishop.com/htc-one-x...acement.html?gclid=CNr_4uCAq7gCFZRj7AodeWQAIQ
http://www.dealsishop.com/htc-case-opening-tool-kit.html
Sent from my HTC One X+ using xda premium
The One X and One X + are definitely a difficult replacement. You need to FULLY clean up the old adhesive and take your time or you will get bad results. You also need to use the right adhesives to get good results. It would cost about $10 to $15 to get a role of adhesive you could use (trimming needed in tight areas) that would do about 50 phones.
Take your time and be thorough. Also be REALLY carefull with all the flex cables or you will be screwed when you put it back together.
I have fixed about 25 of the One X and one One X+ and its a minimum of 1.5 hours of work for me now and I know exactly what to do.
Thread has been closed as there is another cracked screen thread currently open. Duplicate threads are not allowed