[Q] Kies won't connect to phone - Galaxy S II Q&A, Help & Troubleshooting

Hi Guys,
Just switched over from iPhone 3GS to S2 but am having slight teething problems.
I would like to connect to Kies so I may upload my contacts from outlook on to the S2 but the status is stuck on connecting with a circle spinning next to it on kies.
I uninstalled kies, reinstalled it. Running version 2.0.2.11071_128. Rebooted the pc many times and each time I open kies trying to connect the status is stuck on connecting.
I installed drivers thru kies but to no avail. The pc won't even recognise the phone as a usb storage device and doesn't list it under my computer.
All I get is a window popup which says mtp error ivc or something like that.
Help...

I had that exact same MTP problem with my S8500. Did everything I could do, but none worked. Finally it got solved after installing Win 7 x64/x86. I know that sounds crazy but all I know is that.
Regards.
Sent from GT-I9100

You don't say what your PC is running.
maybe try a full windows update then re-install Kies ?

I have Win XPon my desktop and Win 7 on my laptop.
I've installed same version of Kies on both of my computers.
XP doesn't recognise MTP device, but Win7 does.
I think maybe it's driver problem. There's Windows Driver Kit on Microsoft's website. I didn't try it, already using Kies on Win7.
Who else have driver issues, maybe could try driver kit and feedback?!

I have the Win XP Pro and Win 7 Home Premium X64.
After I install the Kies, everything works fine.
You may try to uncheck USB Debugging under Settings -> Applications -> Development. I am not sure if it can help you. However, Kies cannot connect to my GS II when I checked USB Debugging.
If you want to import your contacts into your GS II, I recommend you should import them into your gmail. (I do believe that importing contacts into gmail is a better method for the Android users)
I found an article on importing contacts into gmail.
(Sorry that I can't post the outside link here. You may search "Outlook contact to gmail" in Google. The first link should help you.)
After importing the contacts into your gmail, you can sync the contacts between your phone and your gmail.
Hope that I can help you!

On Windows remove MTP driver and reinstall without kies (plug SGS2, wait)
try to connect with debugging USB ON, the OFF (it is working when USB debug , bug )

Related

Problem with Lg Pc Suite III + Windows 7 32bit

Lg suit correctly installed, but not working yet on my Win7...
The suit recognizes the phone, but there is no way to sync anything or accessing messages/files as well...
I tried reinstalling both P500 drivers and Lg suite...
Anyone having the same problem?
have you tried myphoneexplorer? I think now it works with android phones
=_= U need PC suite IV not III
hmm....
Firstly you don't need to download the PC Suite from LG, because it's on that 2GB SD Card installed in the phone. Just connect the phone to your pc as mass storage and open the card with explorer. You'll find the software there.
Secondly, both PC Suite and MyPhoneExplorer work great with P500! For MyPhoneExplorer, however, you must activate the Debug mode.
LuvStry said:
=_= U need PC suite IV not III
Click to expand...
Click to collapse
Bombenbach said:
Firstly you don't need to download the PC Suite from LG, because it's on that 2GB SD Card installed in the phone. Just connect the phone to your pc as mass storage and open the card with explorer. You'll find the software there.
Click to expand...
Click to collapse
Thanks to both for these usefull suggestions!
I tried to sychronize the phone by LG PC SUITE IV but during the step-2, as indicated, I received the message "phone not responding". The phone seem connected and is possible to transfer video's and photo...
sinnaiy said:
I tried to sychronize the phone by LG PC SUITE IV but during the step-2, as indicated, I received the message "phone not responding". The phone seem connected and is possible to transfer video's and photo...
Click to expand...
Click to collapse
Turn on USB debugging, do not activate mass storage when you been asked.
i also have the same problem
and nothing works
Same Issue
I have tried with USB Debugging on as well as off. It recognizes the phone and pops up the error without initiating step 2.
The worst part is that it sometimes works. I have not idea what the trigger is but one in about 10 tries it sync everything.
So fortunately I do have my contacts but my appointments are often out of sync.
Am downloading myphoneExplorer, would be great if someone can confirm if it also exports the images associated with the numbers in the outlook contacts list.
Cheers,
Vikram.
I had the same "phone not responding" while i was getting my contacts from outllok.
But i turn on the wifi and all went well.
I think turning on wifi will automaticly turn on syncing procedure.
Just a small bug i guess.
Cheers
Zecanilis, thanks a lot for your finding. I was struggling for two days to find out what could be the cause of intermittent syncing. Maybe this bug is not present in newer versions of firmware. Can anyone confirm? My phone has V10B firmware.
BTW, latest LG PC Suite 4 is 4.2.42.20101021. I uploaded it here. You can always got the latest version of PC Suite bundle by using LG Mobile Support Tool which you can download here.
One solution
I always have my wifi on so don't think that that should matter, did a restart of my system and tried it worked, no idea what the dependency is.
However myphoneExplorer works great, syncs with USB or with wifi as well. Atleast there is an option to get my contacts and appointment.
Any idea why the tasks / memo is disabled for syncing ?

[Q] Optimus One: Unable to sync contacts with PC

Dear All,
I have an LG Optimus One. I have google mail and office's microsoft exchange mail. All my contacts on the phone automatically came due to exchange server.
I wanted to sync my phone with home PC so that any new contacts created at home / office are synced.
Problem: The Optimus One does not syn with home PC. (It automatically sync with Office PC via exchange server).
Solutions tried:
1) Tried using LG PC Suite that came with the phone to sync contacts with home PC. It does not syn even a single contact.
2) Tried the updated PC sync.
3) Tried the LG outlook sync.
4) Even tried syncsquare - it also did not sync a single contact.
I have attached the screenshot for your reference.
Please let me know how to sync the Optimus One's contacts with home PC. I have both windows and Gentoo Linux at home and hence can use any OS to sync.
Thanks a ton in advance.
Regards,
Enable wireless u will be able to sync after that.
Sent from my LG-P500 using Tapatalk
I have wifi and GPRS enabled.
Hi,
First of all go to settings->SD card and phone
storage->uncheck 'Mass storage only' option. Now connect
the phone to the PC via USB. A green android bot will
appear which will notify you that the USB is connected. Now
you have 2 options:
1)Select 'Turn on USB storage' on the phone. The green bot
will now turn orange.(Alternatively, you can open the
notification bar and press upon 'Select to copy files
to/from your computer') Now you can access your memory card
through your computer. To disconnect press 'Turn off USB
storage' on the phone
2)To connect via PC suite: When the green bot appears,
don't select 'turn on usb storage'. Just open PCsuite and
select 'connect phone'. Now you will be able to sunchronize
your phone with the PC and also be able to update your
phone.
I can't even sync anything Tried everything, so I went to using the device to backup itself and sync with the cloud.
Hi All,
I have tried everything. The device is not connected as 'mass storage' when connected by USB.
The device is found by PC Suite (See screen shot) but is does not sync any contact.
Please help. I have more than 1000 entries in my address book on the Droid (ie. I got it from my Exchange Server).
Regards,
same problem for me
The PCsuite sees phone, it starts sync but after one minute the message "No response from phone" appears... Any help?
Any solution for this problem? My LG PC Suite crashes when I try to sync anything. Stupid.
theSuda said:
Any solution for this problem? My LG PC Suite crashes when I try to sync anything. Stupid.
Click to expand...
Click to collapse
yeah, mine too. I'm using w7 32 bits and it keeps crashing when I try to sync. i gave up and sync via google contacts.
Is it a windows 7 specific problem?
I tried installing LG pc suite IV on 3 different PC's (all windows 7 64 bit), but I can't sync contacts. Also, superoneclick crashes when i try to root it. The details of the phone are:
Android Version: 2.2.1
LG software version: V10c
Kernel version: 2.6.32.9
Please let me know if anyone else has found a solution to this problem. Else I will have to find a PC running XP
rsnfunky said:
Solutions tried:
1) Tried using LG PC Suite that came with the phone to sync contacts with home PC. It does not syn even a single contact.
2) Tried the updated PC sync.
3) Tried the LG outlook sync.
4) Even tried syncsquare - it also did not sync a single contact.
Click to expand...
Click to collapse
Try myphoneexplorer. It's free, it works!
I'm a newbie so I can't post links, you'll have to google it.
I faced the same problem with optimus one with the pc suite iv version which came with the sdcard.
i updated the pc suite and tried , it worked for me .
I use LG Optimus One (indian) p500, V10E_00, 2.2.2
with Windows 7 Laptop (64 bit).professional edition and ms office 2007.
brotherofkalel said:
Try myphoneexplorer. It's free, it works!
I'm a newbie so I can't post links, you'll have to google it.
Click to expand...
Click to collapse
saved my life THX many times,
here is link, i will do you a favor and post it
Download from HERE
i have the same phone and problem says no reponse from phone and i am using windows xp .. tried all the different pc syc versions i can find all do the same i am trying to connect for syncing everything and i also seen somewhere that i can get it to upgrade to gingerbread with it

Driver fail

Any suggestions on how to install the mtp driver? It was installed before, but I updated kies and it uninstalled my drivers. All but that one were installed properly. Now I can't use kies. Any response is greatly appreciated. Thank you in advance.
Sent from my YP-G70 using XDA App
i had problems with mtp driver as well, but it was long ago, july 2011. uninstalling Kies and install again worked for me. i recall i was searching internet for MTP driver and found it, dont remember where though and i deleted the files after Kies worked. since then Kies upgraded many times but no issues.
In the case everything fails, use another computer, hope u dont have to connect to kies daily.
dowanrac said:
i had problems with mtp driver as well, but it was long ago, july 2011. uninstalling Kies and install again worked for me. i recall i was searching internet for MTP driver and found it, dont remember where though and i deleted the files after Kies worked. since then Kies upgraded many times but no issues.
In the case everything fails, use another computer, hope u dont have to connect to kies daily.
Click to expand...
Click to collapse
I only used it to back up my contacts and photos. I do not want to deal with making all my contacts again. I will try this. Thank you for the response. I will look more for the actual driver when I get time.
Sent from my YP-G70 using XDA App
drivers here: http://forum.xda-developers.com/showthread.php?t=961956
solution
Thought I would post this here in case anyone was having any trouble getting the Galaxy Player 4.0 (YP-G1) to connect to Kies using Windows (I'm on 7, 32bit). It was for a Samsung phone model but it works for the Player also.
http://www.computing.net/answers/windows-vista/fail-to-install-mtp-device-driver/8111.html#postfp
matthewtommasi December 31, 2010 at 20:56:35 Pacific
Here are the instructions on connecting your Samsung Wave GT-S8500 phone to Kies.
1. On the Windows PC, close the Kies program
2. Disconnect phone from PC
3. On phone, select Samsung Kies under Settings > Wireless&Network > USB > Samsung Kies
4. On phone, go to apps > running > select 'end all applications'
5. Connect phone to PC (I am running Windows 7 64 Bit)
7. Windows will automatically install MTP driver and opens up its own window to manipulate the contents of the phone
8. Now start Kies --> it will now recognize the phone
Done!

PC wont recognize phone as storage

Im so saaad! i think its all my fault.. i copied everything from my galaxy s2 storage over to my new xperia s.. and now it doesnt recognize the phone so i can transfer files..
what should i do ? please help!
btw the phone is just awesome! wauw!
I would also like to know how to properly mount the storage to a PC so that it is recognised as a Mass Storage Device rather than a MTP connection..?
Its so annoying not being able to see thumbnails of the pictures/videos you are trying to access..its also annoying that the PC has to spend time on downloading the files before playing rather than streaming straight from the storage.
Anyone have any ideas? plz..
Rather than starting a new thread I just used this one..thx in advance
When you connect the phone, on notification bar should say Internal storage connected. When you go to My Computer you should see Other section, where new device come up, called... Xperia S. Double click on it, so it goes to Internal storage. Again, double click and... you can see internal content. Hope it helps.
Same thing happened to me.... Today onwards time n again seeing a mtp driver failed issue when connecting to my win7 laptop. It wad working fine earlier. When I switch off n restart the device,it installs driver correctly and autoplay option comes up to open the xperia s device. However when I click on open folder, I dont see any folders in my xperia s phone. Hence no file transfer is possible. How can I get my phone working again?
I tried to do pc system restore... Since it was working yesterday...but that didnt solve the issue either. Any ideas?
Sent from my LT26i using XDA
Do you use different USB ports? Try to stick to only one. I still have XP and mine is always working, so this is definitely PC and windows issue.
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Hi has this problem been solved. I have two computers, the win 7 one installed fine but it refuses to work on the xp one.
any help?
intellix said:
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Click to expand...
Click to collapse
I've got the same problem, but you can still use MyPhoneExplorer from
.fjsoft.at
to access your phones data. please also read the forum, because it needs an app on your phone too.
fjsoft.at/forum/viewtopic.php?t=11454
Also I've called with the xperia help line about a driver pack, but there aren't any lose available, exept what is in SEUS or PC Companion, but they don't work for me.
Can also some tell me if SEUS also will provide the new firmware 6.0.A.3.67? because SEUS tells me that my phone is uptodate, but I still have 6.0.A.3.62.
Install the latest version of media player, that worked for me.
Try connecting phone in Debug mode. On first time MTP driver installation will fail too but after that disconnect phone, disable Debug mode in phone and connect. Now it should working.
If will not working then go to Device manager on your PC, find "Mobile devices", select something with MTP in name, right click and choose "Uninstall". Disconnect phone, connect again and now it should working.
Worked for me!
Hurray! I fixed it on my computer WinXP sp3. I did everything with MTP bla bla winmedia11 even dev kit MTP = No fix.
go to Settings-> apps-> handle apps-> all-> MtpApp <open it.
Clear data and cache. (restart phone if you want)
plug the phone in USB and wait.. the scanner/camera thing comes up.
Right click on This computer (my computer?) chose "Handle" -> device manager -> scanners and printers-> right click on the "phone" -> settings -> device driver-> update.
Chose let windows search for XXX and voila MTP device driver found and installing.
(I'm using Swedish interface so the names of step might be wrong )
I can confirm that delete data / cache on MTP App indeed solved the problem. Thanks

Windows8 Drivers

I am having problems using Galaxy S3 i9300 4.1.1 with Windows 8 RTM x64.
I have installed Kies latest (2.5.0.12094_28). And i can see device is connected and i can even take backups. But when i am trying to send mp3 files it is giving an error "File Transfer from PC to 'GT-I9300' has been interrupted"
Also when the device is connected to PC via USB, i can see the contents in Windows Explorer but if i try to delete something, or upload a document there it says i dont have permisson.
With the same phone and PC, in Windows7 or XP there is no problem.
I have tried severel options like, "USB Debugging Mode", reinstall drivers, remove ghost drivers etc.
It just never worked for Windows8.
Any ideas or solutions?
I can tell you only: get used to it...nobody likes windows 8 and most likely even big companies will most likely slack doing drivers, even those who doesnt will yake their yime to make win8 drivers-dont get me wrong, i love win8, im running it since consumer preview
Sent from my GT-I9300 using xda app-developers app
Try the USB drivers as posted on XDA via Stickies .
jje
JJEgan said:
Try the USB drivers as posted on XDA via Stickies .
jje
Click to expand...
Click to collapse
Can you give a link? Do you have a working one?
Or are you just suggesting they might work? Cos i have tried some and all failed.
No links and no search they dont work on my PC .
jje
I mess about with stuff saved on my microSD card and phone very regularly with both my Windows 8 notebook (Release Preview) and tablet (RTM), connected by USB. My notebook has the Kies software installed, whereas the tablet doesn't. I don't have the problems you speak of.
On my notebook's Device Manager, with my phone plugged in, I have a category 'SAMSUNG Android Phone' with 'SAMSUNG Android ADB Interface' beneath it. Do you have that? My version of the driver is 2.9.503.726, dated 27/07/2012. On a side note, I also have the category 'Modems' with 'SAMSUNG Mobile USB Modem' beneath it.
Have you tried uninstalling the drivers, and letting Windows install suitable drivers for you?
aegixnova said:
I mess about with stuff saved on my microSD card and phone very regularly with both my Windows 8 notebook (Release Preview) and tablet (RTM), connected by USB. My notebook has the Kies software installed, whereas the tablet doesn't. I don't have the problems you speak of.
On my notebook's Device Manager, with my phone plugged in, I have a category 'SAMSUNG Android Phone' with 'SAMSUNG Android ADB Interface' beneath it. Do you have that? My version of the driver is 2.9.503.726, dated 27/07/2012. On a side note, I also have the category 'Modems' with 'SAMSUNG Mobile USB Modem' beneath it.
Have you tried uninstalling the drivers, and letting Windows install suitable drivers for you?
Click to expand...
Click to collapse
yep, it did not work.
I have Samsung Android Phone with ADB Interface as well as Mobile USB Modem
Which version of kies are you using? Did you install the drivers seperately or using the ones that come with Kies?
Im also on legit W8 x64. No problems for me. I dont even have Kies. Lol
Sent from my GT-I9300 using xda app-developers app
I also use 64x Win8, everything's fine. Try different drivers, maybe those from the S3 All In One Toolkit
Similar problem here, using a HP Elite book with Windows 8 (My Win7 machines and 10.7 Mac have no issues)
I am in the process of trying some drivers to see if they solve this problem.
Search for galaxy s3 toolkit andbinstall the drivers in that package they deffiniyely! My main build machine is runninh win8.1
Sent from my GT-I9300 using XDA Premium 4 mobile app

Categories

Resources