How do you report fraud on the market and get refund? - HTC EVO 3D

Is there a way to complain to Google at a high level and get a refund for a market purchase? My daughter tried to buy $2.60 worth of "points" for "Pretty Pet Salon" 3 days ago. She brought me the money and I clicked the link, it took me to the market, where I paid and it said it would be downloaded. We've gotten nothing and I emailed the company who told me to go into the app and send a form mail from there with the Google order number and their reference number, both of which were quoted in the same mail. Idiots. This seems like nothing but lazy programming where they don't know how to properly hook up in-app purchases.
I'd like to report this as fraud (non-delivery of goods) and have it charged back. I'll do it via the credit card if I have to but I was hoping the Android Market had a mechanism to file a complaint and dispute the charge.
Anyone know?
Thanks,
Mike

---

mikeyxda said:
Is there a way to complain to Google at a high level and get a refund for a market purchase? My daughter tried to buy $2.60 worth of "points" for "Pretty Pet Salon" 3 days ago. She brought me the money and I clicked the link, it took me to the market, where I paid and it said it would be downloaded. We've gotten nothing and I emailed the company who told me to go into the app and send a form mail from there with the Google order number and their reference number, both of which were quoted in the same mail. Idiots. This seems like nothing but lazy programming where they don't know how to properly hook up in-app purchases.
I'd like to report this as fraud (non-delivery of goods) and have it charged back. I'll do it via the credit card if I have to but I was hoping the Android Market had a mechanism to file a complaint and dispute the charge.
Anyone know?
Thanks,
Mike
Click to expand...
Click to collapse
from the point of view as an android app developer, our google checkout inbox shows all purchases with a long unique random order id number and then the individual's name. it is very easy to cancel an order. it takes one button press on the cancel order button, select from the drop down customer requested and press cancel order. less than 10 seconds, max.
i would prob ask the developer again to cancel your order as its very simple and quick. perhaps you can provide them my directions above if they need help, hah.
in regards to filing a compliant against the developer, i haven't seen any buttons or links in the market for this. i know a 1 star rating always ruins my day, but im a small developer. for a larger developer a 1 star rating might not mean much.
if they are a larger developer, perhaps the link they provide to their web site will allow you to get in contact with somebody who might be more helpful than whoever replied to your last email thru the market.
i did a quick google search and didnt see any avenues for filing a complaint against the developer. perhaps going back thru your credit card company, as each charge is coded for a specific developer, might show google there is an issue with a specific developer.
hope that helps!

---

Found a Report App link
Hi There,
I was looking for the same, so i landed up here but no one had provided a working link to Report a Fraud App, but i searchd further on Google and came across the following:
oops can't post URL
well here is a workaround
you know bit dot ly right? the link is
bit dot ly slash f3QgsS
Google has contact options for most of their prodcuts on the google.com/support pages i guess, this is indeed a neater format to report to Google
Best Regards,
Karan