I've realized in the past few days that Sprint's customer service still hasn't improved in the past few years and actually has gone downhill. Even Executive Services was unable to resolve my issues, and refuses to replace my phone since they are saying it's my phone and NOT the network, when the issue is apparent with several different phones.
Anyway, just wanted to throw that out there. Your contracts are changing and I found this on SD. Credit to Chrscott22. The changes take place 9/9/11 and you have till 10/9/11 to cancel, but people have already started canceling.
"Administrative Charge Increase &Terms & Conditions Changes for Consumers
Effective 9/9/11, the Administrative Chargewill increase to $1.50 per line for customersthat receive the charge. For details, visitsprint.com/taxesandfees. In addition, theSprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions"
and per their terms and conditions:
"When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment. "
If you are tired of their service, have ****ty service, or just want to get out, call in and cancel. If you love them, please don't come here bashing others. I know Sprint is good in some areas, and after all they are the cheapest.
sprint has the best service wtf u smokin
few complaints here but nothing the others wouldnt do worse, i like sprint and plan to be with them until the competition is better which might not be ever.
A.Priori said:
sprint has the best service wtf u smokin
Click to expand...
Click to collapse
Sprint service is excellent in some places but terrible in others. In most places, though, you get constant service except for the dropped calls.
data is total **** where i live but for my plan cost i can deal with it
NewZJ said:
few complaints here but nothing the others wouldnt do worse, i like sprint and plan to be with them until the competition is better which might not be ever.
Click to expand...
Click to collapse
Yeah...I mean, the 2G signal is nearly everywhere and rock solid. The 3G signal is 'strong enough' in most places...the 4G is an embarrassing joke. I get it outside, barely...3/4 of a mile away from the tower, that is on a hill. I have never got 4G indoors. But I'm fine with that, I rarely need to download something big enough for me to say "gee I wish I had 4G" and there isn't wifi available at the same time. My 3G is usually nearly as fast as wifi for page loads and such (leaked eng radio FTW), but I think that also speaks poorly of the wifi performance of my E3D....
I always stay on the lookout. I would love the strength of VZW's signal....though I hang out on their towers (when necessary) via an alternate PRL and the speed doesn't really seem any faster unless it's a 'peak usage' time of day when Sprint is clogged....but even then it's not that much faster. I hear ATT/Tmobile have pretty fantastic 3G (3.5G, 3G+, kinda-4G) speeds, but, T-mobile doesn't have fantastic coverage and I doubt they have a free-roaming agreement with ATT which also doesn't have even a Sprint level of coverage...so that rules out T-mobile--not to mention they will cease to exist soon...which brings us to ATT and their complete ass-rape based service plans.
To sum it up I would like VZW's coverage, but it isn't that much better than Sprint and the data speeds are roughly on par. I would like T-mobile for the speed but the coverage is lacking and t-mobile won't exist soon....and ATT is ruled out automatically. (not to mention I have ATT for DSL and let me tell you--Worst. customer. service. ever...I somehow got shut off for paying my bill in full, early and it took hours to resolve)
and taking cost into consideration? Sprint wins, by far.
EDIT: Also, tiered data plans with unreasonably low caps? Pfffffft.
CheesyNutz said:
data is total **** where i live but for my plan cost i can deal with it
Click to expand...
Click to collapse
Data sucks donkey nuts where I live also, but like you said. The cost is something I can deal with too.
Yes you guys are right. The cost is what kept me with Sprint for so long (actually Sprint was very reliable in my area prior to May), but the towers around my home and work area, which is basically the same area, is screwed. It's been like this since May and they haven't done anything about it. They just make new tickets, tell me nothing is guaranteed and now blame it on my phone. They won't even listen to reason. Do you think an LG Optimus, 2 EVO4Gs, an EVO Shift and the EVO 3D all would have the same problem? Logically that's impossible, yet they tell me it's possible and blame it on my phones and the store is like "i see no problems" and wont replace. I've spent DAYS talking to these guys. Now they're telling me to go to HTC.
So I came across this information and now am switching to Verizon. True I'll have capped data, but only I use more than 2GBs (which is now impossible at 10kbps with Sprint even if I left it on all day and night). The rest of my family plan used like 400MB or 500MB. My problem is reliability. It's unnerving when not only are my friends enjoying true 4G speeds on Verizon, but my own work iPhone is leagues faster in the data department.
So anyways, I'm just passing along this info. A lot of people on SD have successfully ended their contracts with this.
Yooooooooooooooooooo
GOOD ****ING LOOKS MAN.
Damn I've been looking for something like this for a long while. I thought I was gonna end up paying the ETF for all of my lines, but this sounds like I'm out for free and I'll save around $700. What number did you call to get this done?
I'm definitely gone with Sprint's 'later' network, but I still love the EVO 3D. Such a beast of a phone on such a half-assed network. I hope I can find a good replacement.
ReinMaker said:
Yes you guys are right. The cost is what kept me with Sprint for so long (actually
Click to expand...
Click to collapse
AND:
skaflone721 said:
Yooooooooooooooooooo
GOOD ****ING LOOKS MAN.
Damn I've been looking for something like
Click to expand...
Click to collapse
Here's the question that begs asking:
Could you get out of your XDA contract?
For Real.
Why are you here?
Don't want to use Sprint?
Fine, but this forum is for users of a phone that Sprint carries, not Verizon. Both of you have had XDA accounts for less than a month, and ALL of your posts have been less than helpful to anyone, as evidenced here:
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You both 'joined' on nearly the same day last month, and you both seem to enjoy exactly the same threads(hmm..... )
Recommendation:
Why not turn off your phones, let go of each other, and drive to the closest Verizon outlet. Get whatever phone it is your gonna get. Then, when you guys get back, providing you still have any energy left over, you can find a forum that's NOT the Evo 3D forum, and both live happily ever after.
Sent from my Evo3D
mazook98 said:
AND:
Recommendation:
Why not turn off your phones, let go of each other, and drive to the closest Verizon outlet. Get whatever phone it is your gonna get. Then, when you guys get back, providing you still have any energy left over, you can find a forum that's NOT the Evo 3D forum, and both live happily ever after.
Sent from my Evo3D
Click to expand...
Click to collapse
I'm just passing along info gotten from Slickdeals because I know some people are not happy. Why don't you stop wasting your time researching everybody and stop *****ing? Stop getting defensive over people not liking Sprint. At least other people here had something to add.
ReinMaker said:
I'm just passing along info gotten from Slickdeals because I know some people are not happy. Why don't you stop wasting your time researching everybody and stop *****ing? Stop getting defensive over people not liking Sprint. At least other people here had something to add.
Click to expand...
Click to collapse
Bye.
Sent from my Evo3D
So would you get to keep your Evo?
So let me make sure I have this straigt I call sprint say I want to cancel because of the material changes to our agreement, then I'm out ETF free right. Can anyone confirm this works?
Now how would this work if I went to Virgin or boost right after what would I have to do to make sure I keep my number?
I have nothing against sprint as far as postpaid carriers go, but the prepaids would cut my monthly bill in half which is a big deal.
Drewmungus said:
So let me make sure I have this straigt I call sprint say I want to cancel because of the material changes to our agreement, then I'm out ETF free right. Can anyone confirm this works?
Now how would this work if I went to Virgin or boost right after what would I have to do to make sure I keep my number?
I have nothing against sprint as far as postpaid carriers go, but the prepaids would cut my monthly bill in half which is a big deal.
Click to expand...
Click to collapse
You should just get a Virgin or Boost phone before dropping your postpaid contract and take it for a test run. I think you "may just find" that the cut cost isn't really worth the service (customer or phone/data) or lack there of.
If it wasn't for my discount and the EVO 3D, I'd have an easier time leaving. I get **** reception at home and work. Sadly, Sprint is the best price.
moosh3 said:
So would you get to keep your Evo?
Click to expand...
Click to collapse
You paid for it didn't you... Dk why you wouldn't lol ( example of you don't own your phone mentality LOL must have been done in by Steve jobs )
Sent from my PC36100 using XDA Premium App
Whoever you guys go to, enjoy your capped data rates and giant price jump. Your wallet will be pissed.
Sprint isn't perfect but it's way better than verizon and at&t with customer service.
Sent from my Nexus S 4G using XDA Premium App
I like Sprint, but like a lot of others I switched for the price. But where I live and work I get nothing for signal. At work i can't make calls or text, let alone use data. At home.voice functions are good but again, no data. If I didn't have great WiFi I would have left in the first couple of days. I've called Sprint and they have told me that I have mediocre service so its not the phone. I actually had an emergency at work where the phone lines went down and couldn't make a phone call to 911. Luckily some of my employees have Verizon and we were able to call and save a man's life. So i think I'm going to get out and go back to Verizon. I know it costs more, but piece of mind is worth it to me.
So my question is, how would I keep my number if i switched? I've had this number for 10 years and don't want to lose it.
I have been with Sprint since 2004 and I agree that there are multiple issues. The only reason I have stayed on is the contract pricing.
Sent from my PG86100 using XDA Premium App
Related
In order to gain access to the developer threads I thought I would postulate a question here.
Some background that lead to this question was the rumor mill around Big Red sniffing out Rooted users that tether.
I checked my data usage online and was able to pull up the file size of all internet transactions over the air. I could assume that if I was to tether the PS3 or used my laptop to download some HD movies or something it may be a red flag to see like a 6 or 8 gig file. Also, with a tethered laptop there would be other things running in the background that may point to non cell usage. Not to mention probably a lot more data consumption in general if multiple sources are sharing the connection at the same time.
Now, say I was tethering my CM7 nook. Would not the data in both size and format be the same as the Thunderbolt. Is there even a way for the powers that be to tell that is is not the Thunderbolt. Maybe someone could shed some light on this as it is one of the questions that I have.
AdamT.
I use 5ish gbs on my phone only no tethering. Just saying.
Sent from my ADR6400L using XDA App
I am at about 3 gig with about 10 days to go, and have not tethered anything to my phone. What I am guessing is that a red flag would be a 3 gig file in one download. In my Verizon it lists the size of all your downloaded files. My question is more about the type of data requested/sent from a tethered android tab vs a laptop.
If they can keep track of the size of the download you can assume that they can tell the type of the file.
Bear in mind that these are the ramblings of a paranoid dude. Sorry if my question is as clelar as mud.
AdamT
Tethering is free. Use it as much as you want. They are using us to determine how much data can one pull with a 4G device.
milan03 said:
Tethering is free. Use it as much as you want. They are using us to determine how much data can one pull with a 4G device.
Click to expand...
Click to collapse
So, I win if I can get the most?, Challenge accepted!
Also this is coming from one of the most data heavy users you can find (I've been known to pull 20+ gs ) If they could tell I would have been F'd months ago
So 4g tethering is free?
1234567188 said:
So, I win if I can get the most?, Challenge accepted!
Click to expand...
Click to collapse
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I'm just saying...
A knowledgeable big red employee told me today that they have been tracking the top 5% of data users and "something" was about to come down. I don't tether so I didn't dig for any more info.
Sent from my ADR6400L using XDA Premium App
I just wonder how much data the top 5% is using. Are we talking 100Gb, or would the top 5% be down to say 15 Gb.
Again, my original question still remains. Can they tell what kind of data you are using?
It does beg the question though, was free 4G tether a stress test on the new network, or a baseline for data consumption with tethered users?
Adamt.
It doesn't make any sense for some big red smackdown to be imminent. they are giving every thunderbolt owner free unlimited 4g (phone or tethering to any device, it doesn't matter). your packets go through verizon's servers so of course they can analyze all data. they could sniff/analyze the packets and steal your passwords or any other data if they wanted to, just like any other company can like comcast/sprint/att. but do they really care? i highly doubt it. why would they start throttling users without warning? what will happen is on may 15th they will announce whether or not we early adapters get to keep "unlimited" 4g. now its truly unlimited, but i would bet in the future they will have some fine print about a ___ GB limit. you are not going to get in trouble, and yes they could definitely/easily track if your hotspot app is running or not by various methods of network analysis. rooted phones are more of a gray area, but as amazing as LTE is compared to wimax, I'd gladly pay for the hotspot.
so basically... don't worry, wait and see what the rules are in may.
Sent from my ADR6400L using XDA App
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App
She said, "The TB has no 4g"? Or Verizon has no 4g?
QUOTE=jordanzink;12763474]I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App[/QUOTE]
Sent from my ADR6400L using XDA Premium App
jordanzink said:
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Click to expand...
Click to collapse
No offense, but your friend doesn't seem to have thought out what she said very well. They aren't going to up data plan prices on those that already have contracts. They could yes, but you can bail on your contract without paying termination fees if they do so as well. Also, since the bionic will have LTE data (even if you don't use it), you will be stuck in the same contract as any of those that have the TB and if by chance they do raise prices and do so before you have the contract, you'll be paying the higher priced data plan.
Also, the bionic is similar to the atrix, just as the thunderbolt is similar to the inspire and other than the 2 core cpu, which will be more of a hindrance to performance for quite a while than improvement and the hdmi abilities, they dont have hugely contrasting specs. Well, other than moto blur, which is a shoddy piece of software and the locked bootloader that has about as much of a chance of being unlocked as you do winning a multi-million dollar lottery .
Reading threads like these helps me confirm why I think most people are idiots...
I will be moving from a "talk" phone to a new TB or ?? in the next week so I have been reading and trying to figure it all out for the past 2 weeks now.
A quick question...assuming I get the Thunderbolt.
I will purchase the unlimited talk plan from Verizon, then add the $30 unlimited data plan. If I root my phone (plan to do) then do or will I need to also purchase the hotspot ($20) service from Verizon as well?
If I read things correctly, all I need is the unlimited talk and data plans ($99) and I am good to go. I can then use my phone to connect my laptop to the internet and surf on it when I need to. Is this correct?
Thanks
wrb123 said:
It doesn't make any sense for some big red smackdown to be imminent. they are giving every thunderbolt owner free unlimited 4g (phone or tethering to any device, it doesn't matter). your packets go through verizon's servers so of course they can analyze all data. they could sniff/analyze the packets and steal your passwords or any other data if they wanted to, just like any other company can like comcast/sprint/att. but do they really care? i highly doubt it. why would they start throttling users without warning? what will happen is on may 15th they will announce whether or not we early adapters get to keep "unlimited" 4g. now its truly unlimited, but i would bet in the future they will have some fine print about a ___ GB limit. you are not going to get in trouble, and yes they could definitely/easily track if your hotspot app is running or not by various methods of network analysis. rooted phones are more of a gray area, but as amazing as LTE is compared to wimax, I'd gladly pay for the hotspot.
so basically... don't worry, wait and see what the rules are in may.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I have this thing called a contract with Verizon. It's for two years. Big red doesn't get to decide if I get to keep my unlimited 4G on May 15th. If they send me a text message on the 15th saying my 4G plan is now changed, I get out of my contract without an ETF and go about my business.
Sent from my ADR6400L using XDA Premium App
jordanzink said:
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Sadly, no offense to your friend, but they would appear to know about as much as everyone else in VZW's call centers when it comes to things not read off their support terminal, which is to say exceedingly little, and nothing to be trusted.
Now while it is possible VZW decides to raise their LTE data plan prices for new customers they will not raise the prices on existing customers while they are in contract. Reason being doing so constitutes a breech of contract on their part which means you can legally break your contract without penalty. A contract is a two way street. You agree to pay $X per month for a set length of time (24 months in this case) and in exchange VZW agrees to provide you services as lined out in the contract for the duration of said contract. If any party performs an action that is in violation of that contract then said contract can be considered null and void and depending on which party caused said contract to be nullified the breech could be subject to any liquidated damages stipulated in said contract (read ETF's).
Now back to your regularly scheduled insanity...
androidworkz said:
Reading threads like these helps me confirm why I think most people are idiots...
Click to expand...
Click to collapse
Agreed. 100%. Reading some of these threads make me paranoid as well.
Though I do have to wonder. If I were to tether my TB to my Eye-Fi SD card to upload photos, whether they would notice, care or know. Idears?
The fine print for when I ordered my TB says that tethering is free until May 15th, 2011. It's a "trial".
(Reference: Data cap = the amount of bytes you can d/l on the network.)
First AT&T capped at 2GB,
then Verizon capped at 2GB.
Do you think Sprint is next to put a data cap?
Just curious if anyone's heard anything. Cuz I'm switching to Revol if so. Lol.
Also:
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Haven't heard anything but it's only a matter of time I think.
Sent from my PC36100 using Tapatalk
I also think it will happen eventually, especially if Sprint ever gets the iPhone and we get a huge influx of users.
They will since people insist on using tethering for free.
lol reddit
Where I live, they won't need to. St a standard 3G rate of 47kbps, you can't exceed a few gigs a month...
Via my HTC
I dont think they should, plus if they did we could protest it and get granfathered in.
At this time it wouldn't make much sense for Sprint to have a data cap. They are a distant third as far as customer base here in the U.S. Placing a data cap would only hinder their ability to woo new customers away from the competition.
Will they eventually place data caps on their mobile networks? That depends on several factors
1) If they get the iPhone and even then it will would occur at least minimum of year after the T-mo merger with AT&T is finalized. Why? Because they will need more money to provide these data services and the iPhone will surely add more customers to Sprint as long as they can offer something the other carriers cannot. Such as unlimited data plans.
2) If the demand for alternative home & business Internet increases with their recent acquisition of LTE bandwidth. LTE provides faster speeds and it is the new promising wireless data technology. It could be used to encourage more customers to enter contract with Sprint by bundling their cell customers with home or business Internet services. The encouragement to bundle could be
A) greater caps than the competition at a similar market competitive price
B) one internet plan that cover data between mobile products and home/business Internet
Right now sprint is actively trying to get businesses to switch from their T1 to sprints business class wimax Internet. I believe this to be an experiment for sprint to workout problems before trying to implement something on a larger scale with LTE.
In any case data caps will come, but given sprints current business model it will be affordable and existing data plans will be grandfathered with unlimited data. Grandfathered until the consumer makes a plan change motivated by cost, additional services or technology (like a new phone) that requires data delivery (LTE for e.g.) not defined in their current aggreement.
Since Sprint is touting how they don't have caps in advertising right now, I don't see it happening in the immediate future. As someone mentioned, when the iPhone comes to Sprint that may change.
Maybe when the lightsquared thing kicks in with LTE sprint might. I use data non stop, netflix once or twice a week, and stream music sometimes and I'm no where near 2gb. I hope sprint keeps it like this though.
Sent from my PG86100 using XDA Premium App
Ya..... I don't think sprint really has to worry about capping it. Their 3g speeds in many area's aren't good at all. Mine in NYC is only 510k down and 460k up.
splat matt said:
At this time it wouldn't make much sense for Sprint to have a data cap. They are a distant third as far as customer base here in the U.S. Placing a data cap would only hinder their ability to woo new customers away from the competition.
Will they eventually place data caps on their mobile networks? That depends on several factors
1) If they get the iPhone and even then it will would occur at least minimum of year after the T-mo merger with AT&T is finalized. Why? Because they will need more money to provide these data services and the iPhone will surely add more customers to Sprint as long as they can offer something the other carriers cannot. Such as unlimited data plans.
2) If the demand for alternative home & business Internet increases with their recent acquisition of LTE bandwidth. LTE provides faster speeds and it is the new promising wireless data technology. It could be used to encourage more customers to enter contract with Sprint by bundling their cell customers with home or business Internet services. The encouragement to bundle could be
A) greater caps than the competition at a similar market competitive price
B) one internet plan that cover data between mobile products and home/business Internet
Right now sprint is actively trying to get businesses to switch from their T1 to sprints business class wimax Internet. I believe this to be an experiment for sprint to workout problems before trying to implement something on a larger scale with LTE.
In any case data caps will come, but given sprints current business model it will be affordable and existing data plans will be grandfathered with unlimited data. Grandfathered until the consumer makes a plan change motivated by cost, additional services or technology (like a new phone) that requires data delivery (LTE for e.g.) not defined in their current aggreement.
Click to expand...
Click to collapse
Damn. Thanks for taking time to give a detailed explanation. All that makes sense (3.0, haha).
Much appreciated.
Anyway, well I hope they don;t cap it anytime soon because I really dont wanna have to switch to a carrier like Revol.
arozer said:
Damn. Thanks for taking time to give a detailed explanation. All that makes sense (3.0, haha).
Much appreciated.
Anyway, well I hope they don;t cap it anytime soon because I really dont wanna have to switch to a carrier like Revol.
Click to expand...
Click to collapse
why would you have to worry about switching? I mean you are already locked in, and probably be unlimited as long as you have your account and dont try to change your rate plan to save money.
If verizon let people grandfathered in, even their 3g customers, and then ATT did it even after people renewed their contract. I really dont think sprint will do any different.
Do I think so? Yeah. DO I see it happening in the next 5 years? NOPE! It's a major selling point for them now. MAJOR selling point. If/When they get the iPhone it'll be even bigger. as of right now I see that and their line up of phones being the thing that keeps them in this provider fight and keeps them alive. Once they have their LTE up and running, and we have even faster 4G with iPhone, and the top line of android phones they are going to be hard to say no too, for every other iphone and android operator out there. Sure their service sucks in spots, and their customer service at times is terrible, BUT I honestly think I can over look that. for everything else they are offering. But once they have a bigger share of the market and start making big boy money. Yeah of course they'll cap it. It's industry standard now.
What most people don't understand is that Sprint DOES have a data cap of 2gb on 3G. It's only 4G that is unlimited.
However, I'm guessing most people are like me and have very limited access to 4G or they prefer not sucking their battery dry by running 4G all day.
Do I think they will eventually cap 4G... Probably, once they either get larger or all other carriers do it. Otherwise they might offer an "unlimited data" plan for a insane price like $80-100 a month.
ExploreMN said:
What most people don't understand is that Sprint DOES have a data cap of 2gb on 3G. It's only 4G that is unlimited.
However, I'm guessing most people are like me and have very limited access to 4G or they prefer not sucking their battery dry by running 4G all day.
Do I think they will eventually cap 4G... Probably, once they either get larger or all other carriers do it. Otherwise they might offer an "unlimited data" plan for a insane price like $80-100 a month.
Click to expand...
Click to collapse
As was discussed a lot prior to the Evo4G's release and after and I have clarified it over the phone with tech support and in person with multiple people both "with it" and "way the **** out of it" that part of that $10 enhanced data service fee or whatever the hell its called will also enable us to have 'unlimited 3G' use.
Now, even though I am defending it and have asked many people at all levels and been told "yes that's true" I still don't believe it.....I believe there is that invisible 5g cap still....it was never 2gb...that's everyone else's tierd plans upper-mid-tier beyond which gets insanely pricey.
that said, I have also obliterated that cap before. Def done over 20gb a month on many many occasions...never heard a word.
Oh yeah, and we already are on an $80-$100 unlimited plan...
daneurysm said:
As was discussed a lot prior to the Evo4G's release and after and I have clarified it over the phone with tech support and in person with multiple people both "with it" and "way the **** out of it" that part of that $10 enhanced data service fee or whatever the hell its called will also enable us to have 'unlimited 3G' use.
Now, even though I am defending it and have asked many people at all levels and been told "yes that's true" I still don't believe it.....I believe there is that invisible 5gb cap still....it was never 2gb...that's everyone else's tierd plans upper-mid-tier beyond which gets insanely pricey.
that said, I have also obliterated that cap before. Def done over 20gb a month on many many occasions...never heard a word.
Oh yeah, and we already are on an $80-$100 unlimited plan...
Click to expand...
Click to collapse
Maybe it was 5g, but I was told by multiple reps on the phone and at the store that the 3g is capped. I was told the $10 addition WAS for 4G phones only, then they made it for all smartphones.
When I was saying they might increase the price for unlimited, I didn't mean with data/voice/text. I'm talking JUST data...like Verizon's $80 for 10gb data crap.
Don't worry, Sprint will get the money every other carrier gets...one way or another the customers will suffer. I remember a time when technology improved it got cheaper. It seems the cell industry is one of the few that doesn't buy into that concept. LOL
ExploreMN said:
What most people don't understand is that Sprint DOES have a data cap of 2gb on 3G. It's only 4G that is unlimited.
However, I'm guessing most people are like me and have very limited access to 4G or they prefer not sucking their battery dry by running 4G all day.
Do I think they will eventually cap 4G... Probably, once they either get larger or all other carriers do it. Otherwise they might offer an "unlimited data" plan for a insane price like $80-100 a month.
Click to expand...
Click to collapse
Source?
Dan Hesse says otherwise:
http://newsroom.sprint.com/article_display.cfm?article_id=1818
But I honestly don't think they will cap their data. I think that by the time Sprint's market share gets big enough that they could risk alienating their customers, technology will be advanced enough to not need data to be throttled or limited. I could see them only offering truly unlimited data if, say, you bundled it with home wimax or something similar. But the cost of data continues to go down, in the near future a data cap will be as antiquated as dial-up.
I sure hope they don't. Feels like we are moving backward, by having caps...
Sent from my PG86100 using Tapatalk
ExploreMN said:
Maybe it was 5g, but I was told by multiple reps on the phone and at the store that the 3g is capped. I was told the $10 addition WAS for 4G phones only, then they made it for all smartphones.
When I was saying they might increase the price for unlimited, I didn't mean with data/voice/text. I'm talking JUST data...like Verizon's $80 for 10gb data crap.
Don't worry, Sprint will get the money every other carrier gets...one way or another the customers will suffer. I remember a time when technology improved it got cheaper. It seems the cell industry is one of the few that doesn't buy into that concept. LOL
Click to expand...
Click to collapse
See: AT&T 30 years ago
While it is slightly different situation back then as Bell Labs certainly developed and spread technology far and wide and it was typically rather affordable--they shut everyone else out of the market. They weren't destroying technology through their monopoly, they were destroying a market for anyone else. Want a different brand phone in your house? No. Want a different color phone? No problem, as long as it's black. Want to use a fax or modem? Pay a $30 fee for no reason and buy our acoustic coupler. Modular wall plug? No, hardwired.
Now we have 4 companies--soon to be 3...and if Sprint doesn't get bought by Google soon Verizon is going to take them over--that's Sprints main beef with the Tmobile deal so far as I see it. No theft, but, they will be bought out of the market out of their own control.
As much as this sucks Sprint is the underdog in all of this, thus the closest thing we have to a "good guy"...and unfortunately while the other companies are trying to squeeze us for all they can while ignoring their infrastructure and failing to advise humanity who wants 'more bandwidth' that there ISN'T more bandwidth and without a tremendous technological and/or bureaucratic breakthrough is impossible to 'create'...
Europe really has us beat on that front. Buy a phone, sure it costs full price--but it's yours. You negotiate a deal, plop in your sim and off you go. Want a new phone? They aren't on 'carriers', the SIM is...pop it in and go. Sure, you can get a subsidized phone on a contract but that's about at classy as getting a GOphone so far as I understand it...sure, it gets the job done and is some people's only option, but, eww....and that's to mention nothing of them being united on a GSM standard....I don't give a **** what standard we unify on, but, it'd be nice if we did and perhaps, maybe--JUST MAYBE--we should do what the rest of the ****ing world is doing for the simple matter of, oh, I don't know, THE REST OF THE ****ING WORLD IS DOING IT?
/rant
Sorry...
As stated, who here has gotten the sprint premier letter stating It's ending?
And how mad are you guys about it?
And who is leaving Sprint b/c of this?
3vo Free'd from desire
I did not get the letter. Kinda makes me mad however it's currently the best for unlimited data. Not leaving unless they cap or throttle it. If that's the case, I will go back with cricket. It would be cheaper, and throttled also.
I don't know if I will leave or not. I spoke to a CS rep on the phone and she said I will still get my upgrade from this year and be able to upgrade next year too. The letter said something completely different then what the woman on the phone said. I am upgrading as soon as I become eligible(November). I don't think I will leave over this because you can't get yearly upgrades anywhere else, but I do think that they might lose some customers over this. The crappy data speeds and no 4G expansion going on right now, I wouldn't be surprised if they lost some customers over this. Especially after they use their last updgrade.
housry23 said:
I don't know if I will leave or not. I spoke to a CS rep on the phone and she said I will still get my upgrade from this year and be able to upgrade next year too. The letter said something completely different then what the woman on the phone said. I am upgrading as soon as I become eligible(November). I don't think I will leave over this because you can't get yearly upgrades anywhere else, but I do think that they might lose some customers over this. The crappy data speeds and no 4G expansion going on right now, I wouldn't be surprised if they lost some customers over this. Especially after they use their last updgrade.
Click to expand...
Click to collapse
Totally agree with this post.
3vo Free'd from desire
brol1k said:
As stated, who here has gotten the sprint premier letter stating It's ending?
And how mad are you guys about it?
And who is leaving Sprint b/c of this?
3vo Free'd from desire
Click to expand...
Click to collapse
Have not got the letter, but staying as long as I can keep my Simply Everything plan.
Sent from my HTC EVO 3D using Tapatalk
lost my premier in april with the first round of changes. I have two Sero premium lines; can't leave, it just can't be beat. If the new network changes take effect, sprint will actually have great 3G and better coverage, and that will make it an awesome network. if...
here's to hoping, cause with my plan I'm not going anywhere, and this (data) $hit has got to get better.
housry23 said:
I don't know if I will leave or not. I spoke to a CS rep on the phone and she said I will still get my upgrade from this year and be able to upgrade next year too. The letter said something completely different then what the woman on the phone said. I am upgrading as soon as I become eligible(November). I don't think I will leave over this because you can't get yearly upgrades anywhere else, but I do think that they might lose some customers over this. The crappy data speeds and no 4G expansion going on right now, I wouldn't be surprised if they lost some customers over this. Especially after they use their last updgrade.
Click to expand...
Click to collapse
Every time I've really wanted an upgrade, I've gotten one, (when not eligible) , after a single phone call to Sprint. You just gotta "work it" a little bit, and they'll do it. Sprint is NOT in the position to be losing customers over the issue. Win for us: it's definitely a "flipper's market" right now for Sprint customers.
(I even BRIEFLY considered asking for another full-upgrade when I got the EpicTouch a few days ago, but my brain just wouldn't let me say so much bull**** to another human being... (considering I just got a premature upgrade for my EVO3D)......
But, it did let me say just enough to get the add-a-line price of the phone knocked down from $199 to $75, lol.
<<bringing it since 2010>>
got it yesterday. between this, fees slowly going up and the fact there 3g network in my area is pure crap im headed to verizon.
Im to the point where ill pay more for capped data but actually be on a reliable network something sprint is not in my area.
2k4mach said:
got it yesterday. between this, fees slowly going up and the fact there 3g network in my area is pure crap im headed to verizon.
Im to the point where ill pay more for capped data but actually be on a reliable network something sprint is not in my area.
Click to expand...
Click to collapse
Wish I could leave, but around here verizon is even worse. They are not actually even able to take customers. Every cell provider sucks around here except US Cellular, but they are only good around here, and suck everywhere else. So I just change my prl and roam on US Cellular, best of both worlds, just have to watch the roaming usage, lol...........
It does suck, but at least you get one more Gold Upgrade in 2012. Assuming you upgrade on or before 10/01/2012. I had them push up my upgrade to this month so I could order my 3D now, instead of waiting for 10/01/11. This is on their website.
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Well i gotta get my lsdy her iPhone when it drops. They told me I have to upgrade by end of October.
3vo Free'd from desire
Leaving because a company is trying to do more to make money and boost its pretty crappy 3G speeds by eliminating stuff like the premier program is a stupid reason to leave. No other carrier will offer you that either.
Sprint will not care if the few of you getting-mad-becasue-you-don't-get-premier-perks decide to up and leave. You were probably the reason they eliminated it, that and insurance fraud.
Nothing Sprint does short of raising prices to match or become higher than VZW will ever make me leave.
freeza said:
Leaving because a company is trying to do more to make money and boost its pretty crappy 3G speeds by eliminating stuff like the premier program is a stupid reason to leave. No other carrier will offer you that either.
Sprint will not care if the few of you getting-mad-becasue-you-don't-get-premier-perks decide to up and leave. You were probably the reason they eliminated it, that and insurance fraud.
Nothing Sprint does short of raising prices to match or become higher than VZW will ever make me leave.
Click to expand...
Click to collapse
Ummm well I've had Sprint for 8 years never did any sort of fraud or insurance scheme, buy them there are the bad seeds hahaha, And ATT AND VZW is offering early upgrades tho I think It's for iPhone users only tho.
Basically Sprint is going against everything they've said so far, it'll be time when they take out unlimited data as Dan Hesse said himself It's possible. And believe me the horrible 3G speeds I definitely see it as Iive in NYC and speeds is HORRIBLE!!!!
3vo Free'd from desire
housry23 said:
I don't know if I will leave or not. I spoke to a CS rep on the phone and she said I will still get my upgrade from this year and be able to upgrade next year too. The letter said something completely different then what the woman on the phone said. I am upgrading as soon as I become eligible(November). I don't think I will leave over this because you can't get yearly upgrades anywhere else, but I do think that they might lose some customers over this. The crappy data speeds and no 4G expansion going on right now, I wouldn't be surprised if they lost some customers over this. Especially after they use their last updgrade.
Click to expand...
Click to collapse
im still month to month with sprint and not changing anything until the prime comes out, but was looking into tmobile and they have yearly upgrades it seems, not a full 2 year contract price but close. All I know about this is what I read, I was going to call and ask a rep about it
http://www.bgr.com/2010/01/28/t-mob...e-program-for-post-paid-smartphone-customers/
Just got mine yesterday. I have a upgrade in June 2012 to use under December 2012. Truly looking like I'll be getting what ever Nexus that Sprint has available so it will last for twenty months.
Sent from my HTC EVO 3D using Tapatalk
Got mines the other day. Read it and through it in the trash. I dont care about any of that. If I'm not able to get my upgrade, I just purchase full price if I want it that bad (know I'm going to have to do if the Nexus Prime comes to us lol). Simple as that. Signal is not the greatest in my neighborhood, but once out, I'm good to go. Have a Airave in the home and its serving its purpose so far. Nothing for me to "leave" over. But thats my own personal feelings.
Phone Dog seems to have a nice video review of the EVO 4G LTE. Aaron really is becoming an excellent phone reviewer. I like the way he always goes through the apps and screens to show how the phone truly works rather than make opinionated reviews with out detailed video explanations to back what he says. HE really has nice things to say about battery life if anyone is interested. All I can say is damn.....this phone is really fast.
http://www.phonedog.com/videos/htc-evo-4g-lte-video-review-part-1/
http://www.phonedog.com/videos/htc-evo-4g-lte-video-review-part-2/
TEASE!!!!!!!!!! You sir lack feelings in these troubled times
Sent from my Transformer
mbaseball3 said:
TEASE!!!!!!!!!! You sir lack feelings in these troubled times
Sent from my Transformer
Click to expand...
Click to collapse
Troubled times needs a little inspiration to show that the trouble and wait is worth it or not. I see some people debating canceling their order with no other phone coming with in the next few weeks. Those people need inspiration to be patient! Did you hear that part where Aarons says the camera best the mighty iPhone, and calls this the best phone on the market today!
I just finished watching his review. I really like his reviews, they are almost better than Android Central's. I'm just waiting for this whole thing to get straightened out so I can actually purchase my EVO.
Best review I saw so far. I got to see what I'm looking forward to. Made me feel a little better during these troubled times.
Yeah very good review. I also agree with him about Sprints pathetic 3G download speeds. They really need to speed the NV upgrade up before they lose a ton of customers.
billyapd21 said:
Yeah very good review. I also agree with him about Sprints pathetic 3G download speeds. They really need to speed the NV upgrade up before they lose a ton of customers.
Click to expand...
Click to collapse
It wasn't like this a few months ago, because I was able to get 1MB up, and down on 3G in some areas. In the last month or so it has become terrible. LOS, dropped calls delayed text messages. I hope network vision upgrades are complete here in NYC.
I was told by a CS rep that network upgrades are the problem because network vision is being rolled out very soon. I know NYC market is listed as a 1st round market for network vision to come live in 2012. I am hoping this pain will stop in June or there about!
Also may I reiterate that Aaron does a very good video review for each phone that seems fair, unbiased, and truthful.
QWIKSTRIKE said:
It wasn't like this a few months ago, because I was able to get 1MB up, and down on 3G in some areas. In the last month or so it has become terrible. LOS, dropped calls delayed text messages. I hope network vision upgrades are complete here in NYC.
I was told by a CS rep that network upgrades are the problem because network vision is being rolled out very soon. I know NYC market is listed as a 1st round market for network vision to come live in 2012. I am hoping this pain will stop in June or there about!
Also may I reiterate that Aaron does a very good video review for each phone that seems fair, unbiased, and truthful.
Click to expand...
Click to collapse
I agree with you regarding the speeds. I live in Columbus, OH right now and used to get around 800-1000kbps during the day. Now its absolutely atrocious, though Columbus isn't even on the NV roll out list. Hopefully we can get LTE here before the end of 2013.
As bad as sprint 3g has been I'm still able to stream google music and spotify with no problems. But its always ugly in the speed test app.
Viridus said:
I agree with you regarding the speeds. I live in Columbus, OH right now and used to get around 800-1000kbps during the day. Now its absolutely atrocious, though Columbus isn't even on the NV roll out list. Hopefully we can get LTE here before the end of 2013.
Click to expand...
Click to collapse
Viridus
If u don't have the speedtest app download it, once downloaded change which server u use. I connect to Radnor and get better speeds than I do on the Columbus tower
Sent from my PG86100 using xda premium
thesabri said:
Viridus
If u don't have the speedtest app download it, once downloaded change which server u use. I connect to Radnor and get better speeds than I do on the Columbus tower
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
What happened when u change the server? Does that mean actual 3G data speeds will be faster?
Sent from my BadAzzEvo using Forum Runner!
Yes either slower or faster depending on where u r and which tower u choose to connect
Sent from my PG86100 using xda premium
njspank said:
What happened when u change the server? Does that mean actual 3G data speeds will be faster?
Sent from my BadAzzEvo using Forum Runner!
Click to expand...
Click to collapse
It won't actually change your 3G speed in browsing the web, just your results in the SpeedTest app.
Honestly, although I like and want this ELTE device. I feel like we r being played by Sprint. I used to work for them for 5 yrs as a CSR and I like them for their plans and devices. I dont want anyone to think I'm just hating on them. I really enjoy my service and plan and genuinely roll with Sprint, but c'mon.
I mean, we have to pay an additional fee for "premium" data, but a lot of ppl don't have access to premium data. They were told they wld be rolling out 4G nationwide (for the most part) which is still not accessible nationwide. Now, all smart phones pay an additional fee? Sounds like we were hood-winked and that's just not right.
And about this release date being push-back b/c of CBP, this is absolutely insane! Ok, so you have a press conference saying this high-end (flagship) phone will be released on 5/18 for a network that's won't initially be ready until June, possibly. Then we are expected to go back to using 3G (EVO owners with 4G coverage) until the network catches up, right? And still pay an additional fee!? That's also insane and confusing like the guy in the reviews said.
My problem with that is that u have HTC, Sprint, and At&t, which are very big companies that are waiting on a major flagship device. You mean to tell me that noone is any of these organizations had the foresight to say, "now u know there's some patent issues and the phones may not get imported?" Noone in any of these companies had the intelligence to think, what if? What contingency plan do we have? And to make it worse, some ppl can't cancel their order?? That's Sprint saying hell no you not getting your money back even though we fudged up, you're going to wait until the phone arrives and then send it back. Yea right? After we've been drooling over the phone, we're gonna send it back once we get it? I don't think so.....I just feel like the end-user always gets "it" up the rear with no lub!
Sent from my BadAzzEvo using Forum Runner!
njspank said:
Honestly, although I like and want this ELTE device. I feel like we r being played by Sprint. I used to work for them for 5 yrs as a CSR and I like them for their plans and devices. I dont want anyone to think I'm just hating on them. I really enjoy my service and plan and genuinely roll with Sprint, but c'mon.
I mean, we have to pay an additional fee for "premium" data, but a lot of ppl don't have access to premium data. They were told they wld be rolling out 4G nationwide (for the most part) which is still not accessible nationwide. Now, all smart phones pay an additional fee? Sounds like we were hood-winked and that's just not right.
And about this release date being push-back b/c of CBP, this is absolutely insane! Ok, so you have a press conference saying this high-end (flagship) phone will be released on 5/18 for a network that's won't initially be ready until June, possibly. Then we are expected to go back to using 3G (EVO owners with 4G coverage) until the network catches up, right? And still pay an additional fee!? That's also insane and confusing like the guy in the reviews said.
My problem with that is that u have HTC, Sprint, and At&t, which are very big companies that are waiting on a major flagship device. You mean to tell me that noone is any of these organizations had the foresight to say, "now u know there's some patent issues and the phones may not get imported?" Noone in any of these companies had the intelligence to think, what if? What contingency plan do we have? And to make it worse, some ppl can't cancel their order?? That's Sprint saying hell no you not getting your money back even though we fudged up, you're going to wait until the phone arrives and then send it back. Yea right? After we've been drooling over the phone, we're gonna send it back once we get it? I don't think so.....I just feel like the end-user always gets "it" up the rear with no lub!
Sent from my BadAzzEvo using Forum Runner!
Click to expand...
Click to collapse
You are making the same mistake almost everyone else (and everyone who complains about that 10.00 data charge as far as I know) does:
Premium data does not mean 4G. It means premium data. Flip phones don't have that fee.
After the Hero came out and other smart phones became more prevalent, Sprint charged a fee that was initially erroneously assumed to be 4G related (because it came out with the Evo 4G). The data charge is simply due to the fact that smartphones use one HELL of a lot more data on the network than flip phones, or 'non-smart' phones do.
Sprint realized that as these phones became more common they were going to be adding to the networks in order to accommodate the influx of data use, and rather than simply raising the rates on their plans (which they should probably do so people stop *****ing about having to pay a '4G premium' (it isn't) when they don't have 4G service) they just added a line item surcharge.
It's not a '4g' charge. It's a charge for phones that use the most data on their networks. I find it to be eminently fair.
njspank said:
You mean to tell me that noone is any of these organizations had the foresight to say, "now u know there's some patent issues and the phones may not get imported?" Noone in any of these companies had the intelligence to think, what if? What contingency plan do we have?
Click to expand...
Click to collapse
The ONE X launched on AT&T on 5/6. The ITC didn't ban imports on that device when it launched, so what would make HTC or Sprint think the evo launch would go any differently?
smw6180 said:
You are making the same mistake almost everyone else (and everyone who complains about that 10.00 data charge as far as I know) does:
Premium data does not mean 4G. It means premium data. Flip phones don't have that fee.
After the Hero came out and other smart phones became more prevalent, Sprint charged a fee that was initially erroneously assumed to be 4G related (because it came out with the Evo 4G). The data charge is simply due to the fact that smartphones use one HELL of a lot more data on the network than flip phones, or 'non-smart' phones do.
Sprint realized that as these phones became more common they were going to be adding to the networks in order to accommodate the influx of data use, and rather than simply raising the rates on their plans (which they should probably do so people stop *****ing about having to pay a '4G premium' (it isn't) when they don't have 4G service) they just added a line item surcharge.
It's not a '4g' charge. It's a charge for phones that use the most data on their networks. I find it to be eminently fair.
Click to expand...
Click to collapse
Ok, I see your point! But what then does premium data mean? I think my TP2, Moto Q, used 3G and there wasn't an additional data fee. And I was informed by sprint that initially it was being charged b/c it was 4G device. And I believe initially only 4G devices were billed this fee. Now all smartphone are billed this fee. My point is, It's all about the money like everything else. I just think as big as Sprint is, they should know better than to count their eggs b4 they hatch.
Sent from my BadAzzEvo using Forum Runner!
njspank said:
Ok, I see your point! But what then does premium data mean? I think my TP2, Moto Q, used 3G and there wasn't an additional data fee. And I was informed by sprint that initially it was being charged b/c it was 4G device. And I believe initially only 4G devices were billed this fee. Now all smartphone are billed this fee. My point is, It's all about the money like everything else. I just think as big as Sprint is, they should know better than to count their eggs b4 they hatch.
Sent from my BadAzzEvo using Forum Runner!
Click to expand...
Click to collapse
It was only the Evo that had that data fee in the beginning. But it was never a 4G fee. The reps made an invalid assumption....basically never believe anything you get from a Sprint rep.
What they did was hit EVERY smart phone after the Evo with that 10.00 fee, then grandfathered in the old smart phones like the Hero. The reason they didn't have that fee prior to that is because they realized that with newer phones having a higher capable speed, coupled with the massive amount of smart phones they already had in the pipeline, they were going to blow up in terms of data usage...so they instituted the fee and to the best of my knowledge have been using it for upgrades to the network.
Again, the fee came about due to the massive amounts of data that smart phones use, whether they're on 1x, 3g, 4g. They use a TON of data. Think about how many of your apps have an hourly poll to the network (weather, most widgets, etc), then multiply that by how many smartphones are on Sprint's network and you'll begin to see why they added that fee.
smw6180 said:
It was only the Evo that had that data fee in the beginning. But it was never a 4G fee. The reps made an invalid assumption....basically never believe anything you get from a Sprint rep.
What they did was hit EVERY smart phone after the Evo with that 10.00 fee, then grandfathered in the old smart phones like the Hero. The reason they didn't have that fee prior to that is because they realized that with newer phones having a higher capable speed, coupled with the massive amount of smart phones they already had in the pipeline, they were going to blow up in terms of data usage...so they instituted the fee and to the best of my knowledge have been using it for upgrades to the network.
Again, the fee came about due to the massive amounts of data that smart phones use, whether they're on 1x, 3g, 4g. They use a TON of data. Think about how many of your apps have an hourly poll to the network (weather, most widgets, etc), then multiply that by how many smartphones are on Sprint's network and you'll begin to see why they added that fee.
Click to expand...
Click to collapse
I see your point...
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im actually getting fairly good speeds again with sprint, was getting 2mbps + for a long time, then they dropped down, now its back up again
before you say pics or didnt happen
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This is just a rant, so sorry if I'm off-topic, but this is just getting to be too much.
I'm a store manager for a multi-carrier cell phone store, nationwide, with stores in the thousands. I won't name names for privacy (and job security) reasons, so yeah. Sprint is just pissing me off lately with everything they've been doing.
First, the OTA ICS update that has been held back for Gods know why, with no official word on anything, and HTC sitting back and just watching, not helping out or releasing source code. They have the gall to release the 3D on Virgin WITH ICS, for half the price of the 3D (unactivated), with better plan pricing and the same coverage for the most part, including 4G, if you can even call it that. Sprint, get off your ass and get us ICS already, the firmware that comes stock on these phones is OVER A YEAR OLD, Jeebus.
Secondly, the way they're dealing with the GSIII fiasco. I have people coming in every day since the 21st, asking where their phone is. Sprint hasn't even contacted almost any of their own preorder customers to let them know about the delay, so anybody not on a forum like this has no idea. Not only that, but they won't release a new date or an explanation, nothing, just a "TBD" is all I have to go by on my system. This is how they treat customers shelling out $200-$250 for a phone? Sure, I don't expect to know everything, but AT LEAST have the corporate courtesy to let your customers 1) know about the delay, and 2) the WHY, even a simple "Samsung can't produce enough phones to keep up with demand" would be fine, but they opted for nothing instead.
Lastly, their pathetic data network. I mean absolutely pathetic. I sell these phones daily, and have to uptalk them as my job, but it's getting harder and harder when I have to DEMO my 3D to customers and can't even load a jpeg at work. I have 2 bars of 3G, on Verizon that gets my associate 1200 kb/s, for me I get 0.7 kb/s. Seriously? Their 4G network? Useless. There's ONE tower in my entire county, a quarter mile from my apartment, and I can't get signal indoors. Even when I'm outside, I'll get up to and including 3 bars, and even then it's barely usable. Then they go and switch to LTE, leaving the rest of us in the dust. I switched years ago just so I could get 4G when it rolled out, and look at where that got us. Now we have another couple years at least until there' LTE where I'm at. It's just disgusting, how Sprint is running things these days. It's not like they're broke, after doubling their upgrade fee, charging every smartphone customer the $10 4G charge, and getting more new customers here than either other carrier (for my store at least), they have the income.
I will give them this, their customer service is by far the best to work with. I've literally been asked if I have any idea what I'm doing while calling AT&T, and been hung up on several times by Verizon, but Sprint has never done me wrong. Any problem I've had they've been able to solve, so kudos. Now get to making your customers happy instead of your reps, unless you want to lose them both to a competitor with better coverage/faster data/faster updates.
</rant>
Excellent thread,
This will open a lot of eyes. I plan to get rid of sprint soon. They are the worst carrier out of them all. Their service is just horrible. I can't imagine your position on convincing customers to go with sprint.
the thing i dont get is why wont they allow good clean esns that have wimax like the shift or the normal 3d on their boost prepaid network. i dont buy their oh it picks up a different signal garbage that they try to say since we all know that they will in fact work just fine with a pri/prl update. I understand the bad esns but let the people use their own damn phone that they have that evo design sux...just my opinion
They have an excellent plan in place. But as of now it's only that, a plan. A 3 to 5 year plan, at that. So maybe in two and a half contracts I'll come back, but I'm switching to a Verizon dealer line the day the GSIII comes out.
I tell guests that their network will only get better with time, and that they're putting a lot of effort and money towards it. Not complete BS, but over the last year I haven't seen jack for this whole county. Once their "Network Vision" is complete (check my previous posts about that for a detailed explanation of what they're planning) then they'll have coverage and speeds as good as, if not (don't stone me) better than Big Red. For now though, even my friend with T-Mobile has ludacris speeds compared to what I'm getting. Hell, when I roam (which apparently isn't onto Verizon, I didn't know ) with 1X I get over double the speeds of Sprint's "3G"
Yeah. I'm not a fan of switching carriers, but I am seriously considering jumping on Verizon. My phone has become nearly unusable. Can't run Google Play, wallpaper apps, news feeds, etc. Data is just too slow. Meanwhile, I'm paying just as much as the guy with 4G service, in fact, I'm on the same plan. That should be illegal. I can't think of many industries where that is allowed to happen. That would be like if a cable provider charged everyone the same, but some people got three channels, while some got 600 all in hd. People wouldn't stand for it.
So I guess the question is, what do I want more? Verizon where I'm afraid of going over my limit but have great data, or Sprint where my data is complete garbage but I can use it all I want. Haven't figured out an answer to that question yet.
Sent from my PG86100 using XDA
verizon.... and u get service everywhere!
Sent from my Motorola Electrify using xda app-developers app
I literally just spent 7 minutes downloading XDA (3 MB) to reply to this. That was with 5-6 bars of 3G (outside on lunch from work now). I rest my case.
Honestly, when somebody on Verizon tells me they want to switch to sprint, I tell them "unlimited data is nice, but not when your data is slower than AOL in 1998." Verizon might be more expensive, by maybe $10-20, but it's oh so worth it.
Sent from my PG86100 using xda app-developers app
The reason they're not giving you information about the GSIII is because Samsung is having problems getting them to Sprint... Sprint can't tell when they're going to get them, as they're waiting for them as well... I've read press releases that they're looking to get the 32gb a week after the 16gb. Maybe just do a quick search online?
X219c said:
The reason they're not giving you information about the GSIII is because Samsung is having problems getting them to Sprint... Sprint can't tell when they're going to get them, as they're waiting for them as well... I've read press releases that they're looking to get the 32gb a week after the 16gb. Maybe just do a quick search online?
Click to expand...
Click to collapse
Half the people I sell phones to, including GS III preorders, know as much about phones and online forums as I do about the Jersey Shore. The fast of the matter is Sprint dropped the ball and left everybody in the dark. Unless you deliberately went looking for info, you would never know. Courtesy is all I ask, at least tell the people who gave you money what's going on.
Sent from my PG86100 using xda app-developers app
Atoro said:
They have an excellent plan in place. But as of now it's only that, a plan. A 3 to 5 year plan, at that. So maybe in two and a half contracts I'll come back, but I'm switching to a Verizon dealer line the day the GSIII comes out.
I tell guests that their network will only get better with time, and that they're putting a lot of effort and money towards it. Not complete BS, but over the last year I haven't seen jack for this whole county. Once their "Network Vision" is complete (check my previous posts about that for a detailed explanation of what they're planning) then they'll have coverage and speeds as good as, if not (don't stone me) better than Big Red. For now though, even my friend with T-Mobile has ludacris speeds compared to what I'm getting. Hell, when I roam (which apparently isn't onto Verizon, I didn't know ) with 1X I get over double the speeds of Sprint's "3G"
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cobraboy85 said:
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If this were Reddit I'd upvote the **** out of you
Sent from my PG86100 using xda app-developers app
My bad, I assumed that people who would go and pre-order a phone (that isn't an iphone) would be enough of a tech person to kinda follow this stuff.
X219c said:
My bad, I assumed that people who would go and pre-order a phone (that isn't an iphone) would be enough of a tech person to kinda follow this stuff.
Click to expand...
Click to collapse
Never assume anything. If I just assumed people wanting a smartphone knew about the extra data fee and didn't bother telling them, for example, I wouldn't still be a store manager. Only thing you can assume is that the guest knows nothing, so you tell them what they need to know. That way, everybody you help is on the same page, knows the same stuff, and is well informed on what affects them.
Sprint could take a page from that. Don't assume your preorder customers are going to stumble upon your Facebook post, or that article about your press release, or even call up customer service. Assume they live under a rock and it's your responsibility to inform them of any changes in the order process.
Well that small thought escalated quickly... you get the point. :
Atoro said:
This is just a rant, so sorry if I'm off-topic, but this is just getting to be too much.
I'm a store manager for a multi-carrier cell phone store, nationwide, with stores in the thousands. I won't name names for privacy (and job security) reasons, so yeah. Sprint is just pissing me off lately with everything they've been doing.
First, the OTA ICS update that has been held back for Gods know why, with no official word on anything, and HTC sitting back and just watching, not helping out or releasing source code. They have the gall to release the 3D on Virgin WITH ICS, for half the price of the 3D (unactivated), with better plan pricing and the same coverage for the most part, including 4G, if you can even call it that. Sprint, get off your ass and get us ICS already, the firmware that comes stock on these phones is OVER A YEAR OLD, Jeebus.
Secondly, the way they're dealing with the GSIII fiasco. I have people coming in every day since the 21st, asking where their phone is. Sprint hasn't even contacted almost any of their own preorder customers to let them know about the delay, so anybody not on a forum like this has no idea. Not only that, but they won't release a new date or an explanation, nothing, just a "TBD" is all I have to go by on my system. This is how they treat customers shelling out $200-$250 for a phone? Sure, I don't expect to know everything, but AT LEAST have the corporate courtesy to let your customers 1) know about the delay, and 2) the WHY, even a simple "Samsung can't produce enough phones to keep up with demand" would be fine, but they opted for nothing instead.
Lastly, their pathetic data network. I mean absolutely pathetic. I sell these phones daily, and have to uptalk them as my job, but it's getting harder and harder when I have to DEMO my 3D to customers and can't even load a jpeg at work. I have 2 bars of 3G, on Verizon that gets my associate 1200 kb/s, for me I get 0.7 kb/s. Seriously? Their 4G network? Useless. There's ONE tower in my entire county, a quarter mile from my apartment, and I can't get signal indoors. Even when I'm outside, I'll get up to and including 3 bars, and even then it's barely usable. Then they go and switch to LTE, leaving the rest of us in the dust. I switched years ago just so I could get 4G when it rolled out, and look at where that got us. Now we have another couple years at least until there' LTE where I'm at. It's just disgusting, how Sprint is running things these days. It's not like they're broke, after doubling their upgrade fee, charging every smartphone customer the $10 4G charge, and getting more new customers here than either other carrier (for my store at least), they have the income.
I will give them this, their customer service is by far the best to work with. I've literally been asked if I have any idea what I'm doing while calling AT&T, and been hung up on several times by Verizon, but Sprint has never done me wrong. Any problem I've had they've been able to solve, so kudos. Now get to making your customers happy instead of your reps, unless you want to lose them both to a competitor with better coverage/faster data/faster updates.
</rant>
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Suggest you quit your job and drop sprint then. Otherwise stop crying and do something about it.
Sent from my EVO using xda premium
swaze said:
Suggest you quit your job and drop sprint then. Otherwise stop crying and do something about it.
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Troll harder, bro.
If something isn't what it should be, if service is less than what is stated, if I'm paying for something that cannot be used as advertized, why would I stay quiet about it? Lemme learn you somethin', boy. The squeeky wheel gets the oil. If nobody makes a complaint, if nobody rises up, nothing will ever change. This applies to more than just a cell phone company, obviously, e.g. everything from the American Revolution to the current battle for gay rights. Nothing will change unless we act and do something about it, which is exactly what I'm doing.
I've already sent letters to both Sprint and HTC about all this, HTC more about the bootloaders and source code. I'm also switching to Verizon until Sprint gets their act together. I'm here to let people know that there are other options besides rolling over and offering to be Sprint's 'bottom' while they take your money. I'm here to tell you that it is not only the customer who is pissed at them, but the CSRs, the Sales Associates and even the SMs like me, who are at their wit's end with all the cloak and dagger secrecy about fraking everything.
Anywho, yeah. Sprint has my full support in the future, and I'll gladly come back when they are better, but I can't deal with not having good service while it's my job to sell these things.
Are there any other Sprint employees or people in Sprint sales positions (Best Buy, Target Mobile, Radioshack, etc.) who feel the same way as I do? Chime in here, let these people know what you think.
You just made me hate sprint even more than I already do.
Thanks!
Sent from my PG86100 using Tapatalk 2
Where else you gonna get unlimited? Sure you get better data speed with other companies, if i was them id make it as fast as i could. Cause when you jump over your 2-3gb limit id just rape the sht out of you with overrage fees just like they do. As much as i dont like sprint, i wont be going anywhere until they get rid of their unlimited plans.
youdug said:
Where else you gonna get unlimited? Sure you get better data speed with other companies, if i was them id make it as fast as i could. Cause when you jump over your 2-3gb limit id just rape the sht out of you with overrage fees just like they do. As much as i dont like sprint, i wont be going anywhere until they get rid of their unlimited plans.
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Click to collapse
I just checked my last 6 months of usage. Due to Sprint's speeds, I've never once used more than a gig. Most months were under 400 MB. I stick to wifi at home, and don't even bother downloading anything until I'm home.
I'd S so many Ds for the ABILITY to use 2 to 3 gigs a month... just saying. Like I said before, unlimited is nice, but it's useless if it's so slow that it becomes unusable.
EDIT: Also, they have no plans to remove unlimited, they have quadruple the bandwidth of every other carrier for data, which is how they can still offer unlimited. Again, good plan in place, but words are just words.
The above is why I got the Virgin Mobile rebranded version. At $35 a month, I'll break even for the $300 the phone cost in 9 months. And at that price I can accept less that great data speeds.
Sent from my Sprint Evo View 4G (PG41200) using Xparent Purple Tapatalk 2
[email protected] "I'd s so many D's" wth brah. never is anything worth s'in d's unless of course it is for more d's in which case the initial d s is negated by your willingness to s a d.
logic flawed.
*you now realize what you said. world implodes.
Sent from mobile device