So here is the deal, I just want everyone to know this because I see it a lot! You have more than 30 days to return your phone, well it works out that way! This is the way it works, and you can verify this with Sprint:
You can return your phone on the 29th day and get the exact same phone, or whatever one you want, you can do this 3 times total! ( I want to clarify this, when you get your phone is 1 time, first exchange is second time, and final exchange would be third time.)
So you can try out the Photon for 30 days, exchange it for the exact same one, or something different? Say you want to try out the SGS2, ok so your 29th day just happens to fall a few days after it releases. Cool, take your Photon in, tell them your not sure if you like it or not, but your wanting to try out the SGS2. Try that one out for 29 days and hey if you like it, keep it or exhange it out for a new one maybe you might have dropped it. Or hey you do like the Photon better, well there you go, get a brand new Photon and welcome back! That would be your last exchange, but it reset your 30 days!
This is real, this is not a scam this can be verified by Sprint, it does help getting a cool guy at the Sprint store, but even so, they have to do it, period!
I just want people to know this, because maybe you do want to give the next best thing a try, so go ahead, get the phone you WANT, not the one your stuck with!
I did this with the Evo3d so I could wait for the Photon release. I know it works first hand, and I have called Sprint just to verify that it works for EVERYONE!
Hope this helps some of you guys and is not too confusing!
-DJ
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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There was not a restocking fee for me at anytime. Unless the Sprint rep is a *oo**(not nice guy) then I wouldn't think there would be. Like I said, helps if you friendly up with the Sprint rep of your choice.
I will let you answer your first question. I hope you would know what I meant by the 90 days.
-DJ
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90
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really ?? you absolutely had to go there ? I think the op was specific enough w/ his assessment of time for the majority of readers to get the idea, evidently, the idea passed over your head ...
on a different note, my wife traded her evo3D for the nexus S and the douche nozzle charged her the restocking fee.. I told her to wait till I could go w/ her but she was impatient.
YMMV but if they wanna charge me the restocking fee, I might call CS.
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
snoopy1e11 said:
If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
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a very good friend of mine is the store manager at a (non corp) store and she tells me that it's each store's option/discretion as to whether they charge the restocking fee.
I'm likable and persuasive enough to be able to avoid the fee
newalker91 said:
this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
Djspinister said:
, it does help getting a cool guy at the Sprint store,
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how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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if I were the rep in that situation and 'that' guy came into my store, I would do the same thing, only after the fake smile, I'd politely suggest they go outside for a friendly game of 'hide and go fu%% yourself" LMFAO.. I'm in retail and have to deal with the public all the time.. we get 'those' customers on occasion and it really frustrates me that I have to smile and just be 'polite'.. sometimes there's not a big enough baseball bat for their knees
if you tried this in my store id lol all over you.
m&p states that it is 30 days from original purchase or activation date. lmao
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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It doesn't matter what YOU and your other reps do, by Sprints law, it is completely doable and if a customer requests it, it has to be done. Whether or not you're that (not so nice guy) that we have to go above and beyond is up to you. Like I said, we avoid people like you and talk to the nice reps.
Obviously I don't mean just go in there looking for this, I just meant if you were indecisive about a couple of phones, this is a way you could give them both a try. It's not that I want every Tom, **** and Harry to start doing this every time they upgrade, I just wanted to make people aware of Sprints rules.
Edit: Also, this is where I would make sure I had a rep that would do this for me before I even bought from your store. There are ways to cover your ass.
-DJ
Sent from my MB855 using xda premium
daddymikey1975 said:
I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
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This. +1. I knew I would get the uptight sprint reps to respond, but this is what i'm talking about. At least you get it.
Sent from my MB855 using xda premium
Just return and reset upgrade, then purchase again....simple
Sent from my MB855 using XDA App
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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I would hope this is what you would do, this is not at all how I meant it. I am not trying to have people go piss off reps, once again I am just giving information on the laws and limits of Sprint. I am not condoning a mass phone return from all of Sprints customers.
For instance, if I had just got my Photon, and then the SGS2 came out and I wanted to give that one a fair shot, this is something I would use that for, as I thought I explained that quite well. My bad.
-DJ
Sent from my MB855 using xda premium
I would like to reiterate that M&P specifically states that 30 day exchange/returns go off the inital purchase/activation date. Any corporate store will be able to search this in RSP and find the information.
If you visit an authorized dealer you may find some different results.
newalker91 said:
"Nice reps" huh? Funny enough that I've been recognized at the district level every month for top customer satisfaction scores on both phone repair and sales. I just don't let people like you walk all over reps and manipulate the system, which forces Sprint to tighten their reins and make it more difficult on the honest customers. You can't argue policy with someone who has to enforce it daily, resetting your 30 days is a manipulation of an extended courtesy option given originally only by retention to solve major customer satisfaction issues. It's not for every joe-schmo to take advantage of.
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You can spout off at me as much as you want bro, the fact is, is it's completely legal. Be mad, go cry to your manager I don't care, the guy I go through at Sprint doesn't have one bit of a problem with it. It's completely legal.
And guess what else, because the guy at my Sprint store did this, I have brought him over 60 people from competitors. Just think, if you weren't so anal, you might have got someone just as bad as me that walks all over reps and gives them as much commission as he could ever get from just one terrible guy like me.
Who gets to vote for you? I think they were rigged! Lol Chill dude, it's not a bad thing. You don't even know me, I bet we'd get along just fine, and I bet you would have hooked me up the same way if it was your store. You know why? Cuz we both have this in common! This being xda.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
I'm not trying to be hostile towards you, but people in this forum will read this thread and take advantage of such knowledge. Stuff like this gets people fired when a pissy customer starts yelling in they give in and do it without permission from management.
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So get permission. Don't be an idiot, I wouldn't do it either if I didn't have permission, I'm not stupid. You guys are completely over reacting. I mean I thought common sense was free. Jesus.
This is what happens when someone tries to help the community. No wonder it's quiet in here.
At my store I deal directly with the manager, period. I don't deal with pawns. Mainly because you're going to get this answer every time, "Let me ask my manager"....
-DJ
Sent from my MB855 using xda premium
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
xxxicu812 said:
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
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Amen brother, amen! I know there's more of you! Lol
-DJ
Sent from my MB855 using xda premium
newalker91 said:
That's all fine and well if you want to do your business at corporate, but many of us aren't Sprint for the most part. We sell and represent Sprint, sure, but that's it. Our company assets are extremely finite and exchanging massive amounts of product for customers would not only cost us a substantial amount but it would also risk us losing our right to sell Sprint. Sprint and the manufacturers impose a set maximum number of product that we may return to them via RMA, and every exchange results in an RMA. This number is surprisingly small, and we get charged back for every item that we have to return. Justify your exchanges as you will, but I hold nothing against we third party retailers for denying you anything beyond one exchange. If we order 50 phones in a shipment, and 10 customers exchange their phone twice under buyer's remorse, that's 20 phones we're sending back, 10 sold, and 20 remaining for other customers. So out of 50 phones we purchased, we're only getting paid for 30 of them.
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I see what you mean there, but it was that third party store that should have read the fine print pertaining to sprints rules to the customer. So next time order more phones! Jk. But I mean said store should know about how Sprint works, shouldn't they?
And by the way the one I go to is a third party store.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
This is why I've explained and as [email protected] has said, the 30 day reset isn't a policy. It's a customer courtesy option. Your contract and our M&P both state that the customer has a 30 day satisfaction guarantee in which they may exchange under buyer's remorse or for manufacturer's defects. Being third party we do a lot of things to bend rules for customers but we avoid the ones that can put us out of business. Sprint doesn't like to pay any of us as it is, we all work for minimum wage at my store and average $400 commission per month with no overtime and no holiday pay. I'd say the amount we do for customers versus what corporate reps do, especially considering the difference in pay (our average W2's are about 15,000/year after taxes, corporate sales get roughly 35,000/year after taxes) is pretty dramatic. You can't blame us for protecting our companies.
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I don't mean to sound stupid, but when you say 3rd party store, do you mean like a Best Buy, Radio Shack, etc? I totally understand how this would hurt you, on the other hand I also agree that if Sprint has this, they do. Is it possible that if a customer came into your store (having already exchanged once) that you could redirect them to a corporate Sprint store? I'm not sure how it works. I know I originally bought the Photon at a Sprint store, took it back (it started having probs right after the 1st OTA), the db at the store charged me the $35 restock fee, didn't even bother to turn my old phone back on (I had to call in and have it reactivated), and I was gonna wait and get the GS II, but after the announcement I got another Photon (this time from BB, and saved $100 in the process).
Related
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
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Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
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This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
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I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
Click to expand...
Click to collapse
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
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You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
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you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
Ok.....heres the deal. About 3 weeks ago i saw a ad on craigslist about a epic touch for sale. I use Textplus App when I text someone on Craigslist...but anyways, i texted the person to inquire about the phone.. He said he was a manager at the Sprint Kiosk in the mall down the street from my job. He said that he was selling the phone for $500. I was like, thats full price. So I declined and took my business elsewhere.
About a week later i see an add in Craigslist from the same person, this time selling a iphone 4. I use my sister's phone to send the guy a text about the iphone 4. Again he says its brand new and still in its wrappings and he's selling it for $400. I passed again...
So last Friday, i see another ad on Craigslist for a Epic Touch, brand new and sealed. I make contact with the person, via regular text. Its the same person as before. He tells me that he's selling the Touch for $500 or willing to trade it for a good computer.
I offered him a laptop or two phones. He accepted the offer but after a couple hours, i contacted him to let him know i had to think about it.
Yesterday he texted me and now says he has a brand new Iphone 4s, wrapped and seal and that he can get me any color i want. He told me he'll sale it to me for $650 or my laptop, one of my phones plus $150...i said, hell no. Thats too much to give away. I then tried to call his bluff. I told him to text me a copy of the receipt showing he paid $650+ for the phone. He said that he didnt have a receipt and that it was a direct ship to his job (the sprint kiosk). He said that the order receipt doesnt have his name nor a price on it. I then told him that i noticed that he was selling a new phone almost every week and selling them for full retail. He claimed that he has a family plan and that since he's a sprint employee, he gets phones for the 2 year price.
My guess is that he's stealing the phones and then selling them. I find it strange that someone has a different high end phone every week and brand new at that.
What do you all guess?
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plmiller0905 said:
What do you all guess?
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I honestly think he stealing them, because I use to work for corporate Sprint and nowhere would I be able to get so many phones that quick, and people from KIOSK usually steal stuff I met this one guy who was selling batteries their lol
plmiller0905 said:
Ok.....heres the deal. About 3 weeks ago i saw a ad on craigslist about a epic touch for sale. I use Textplus App when I text someone on Craigslist...but anyways, i texted the person to inquire about the phone.. He said he was a manager at the Sprint Kiosk in the mall down the street from my job. He said that he was selling the phone for $500. I was like, thats full price. So I declined and took my business elsewhere.
About a week later i see an add in Craigslist from the same person, this time selling a iphone 4. I use my sister's phone to send the guy a text about the iphone 4. Again he says its brand new and still in its wrappings and he's selling it for $400. I passed again...
So last Friday, i see another ad on Craigslist for a Epic Touch, brand new and sealed. I make contact with the person, via regular text. Its the same person as before. He tells me that he's selling the Touch for $500 or willing to trade it for a good computer.
I offered him a laptop or two phones. He accepted the offer but after a couple hours, i contacted him to let him know i had to think about it.
Yesterday he texted me and now says he has a brand new Iphone 4s, wrapped and seal and that he can get me any color i want. He told me he'll sale it to me for $650 or my laptop, one of my phones plus $150...i said, hell no. Thats too much to give away. I then tried to call his bluff. I told him to text me a copy of the receipt showing he paid $650+ for the phone. He said that he didnt have a receipt and that it was a direct ship to his job (the sprint kiosk). He said that the order receipt doesnt have his name nor a price on it. I then told him that i noticed that he was selling a new phone almost every week and selling them for full retail. He claimed that he has a family plan and that since he's a sprint employee, he gets phones for the 2 year price.
My guess is that he's stealing the phones and then selling them. I find it strange that someone has a different high end phone every week and brand new at that.
What do you all guess?
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I'd say if your worried about it then make a call to Sprint and report what info you have. Then it will be up to them to look into it. If they don't, you did your part and Sprint can only blame themselves.
if it's a corporate kiosk he could get fired for that whether he bought them legitimately or not. our employment agreement says we can't sell phones at all as it's a conflict of interest since you would be competing with the company you work for. most of the kiosks that are left are 3rd party but i'm sure they have a similar agreement
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My good buddy works for sprint corp store...he gets brand new phones all the time
Its called a sales spiff..lol
I doubt the guy is stealing...
If u buy something from craigslist ask if its stolen ..and get a bill of sale...after that ur just being nosiey
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asrielx1 said:
if it's a corporate kiosk he could get fired for that whether he bought them legitimately or not. our employment agreement says we can't sell phones at all as it's a conflict of interest since you would be competing with the company you work for. most of the kiosks that are left are 3rd party but i'm sure they have a similar agreement
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I see people on craigslist advertising phones all the time for cheap but when you click on it its salesmen advertising you to their stores. in my company this is not allowed you will get fired even though they aren't stealing its something we arent allowed to do
lucidvtec said:
My good buddy works for sprint corp store...he gets brand new phones all the time
Its called a sales spiff..lol
I doubt the guy is stealing...
If u buy something from craigslist ask if its stolen ..and get a bill of sale...after that ur just being nosiey
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I asked him for a receipt or something with his name on it..
But he blew me off and just said forget it.
Idk...maybe I'm looking to hard into the matter...m
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Maybe you are but eventually he will get caught if he is doing wrong. There is something called doing inventory we have fired several people due to doing inventory checks on phones and they wouldn't stop knowing we do this until they get caught
Dammit, you are one to speak. I see you selling a new phone every week in the Marketplace. Lol
Admittedly you are not selling bnib new phones but still......
whatsitsnamenow said:
Dammit, you are one to speak. I see you selling a new phone every week. Lol
Admittedly you are not selling new phones but still......
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Lol...I get my phones off Craigslist or from making deals off the Marketplace.
I don't sell a NEW phone every week....maybe a used one, but definately not a new one....lol.
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if youre going to accuse someone of stealing you better be sure they are. it sounds like you do not have any real evidence to prove that he is.
Still sounds fishy.
I would give what info I had, the links on craigslist, and let Sprint or the 3rd party store take care of it themselves. Let them do the investigating.
liljester said:
if youre going to accuse someone of stealing you better be sure they are. it sounds like you do not have any real evidence to prove that he is.
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I know..
I'm basically just going off of speculation and assumption. But all in all, it just doesn't sound right....selling high end phones every week, brand new, can't produce a receipt...then says it was a direct order to his job....(the spirit kiosk)....sounds fishy..
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I would still call Sprint and have them transfer you to the right department and have them investigate, try HR - Human Resources. BE SURE TO CALL AND HAVE THEM INVESTIGATE!!! Ask if they can call you back and let you know what the story is. Good luck!!! Make sure to call, because this will make prices go up if he is stealing!!!
What do you mean prices will go up?
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If I had no proof nor proof of harm being done to anyone....... I would move on, mind my own business and worry about whats going on in my own back yard!
If you were getting those phones much cheaper from him, I am sure this thread wouldn't exist right now.
What about I fly to Wisconson and go to the store with you? I bet you get a free Photon. I'm 5'8" and only 145Lbs, Piss me off and I will clear a bar!!! (Seriously, I did not have a Sprint bill for like 5 months. I gave them he**)
naturecannon said:
If I had no proof nor proof of harm being done to anyone....... I would move on, mind my own business and worry about whats going on in my own back yard!
If you were getting those phones much cheaper from him, I am sure this thread wouldn't exist right now.
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First off bro, don't mean sound rude or anything cause that ain't me...but if something doesn't seem right to a person, they normally stay away...no matter how good the deal may be. I definitely don't need the police knocking at my door saying I received stolen property or sprint contacting me telling me the phone I have was stolen....
Also, remember he texted me this past time about the iphone...I didn't contact him. In addition, I don't think i NEED cold hard evidence...this isn't "The Peoples Court"...lol. But I do feel that maybe Sprint or whomever should look into the matter...
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dsims7_2000 said:
What about I fly to Wisconson and go to the store with you? I bet you get a free Photon. I'm 5'8" and only 145Lbs, Piss me off and I will clear a bar!!! (Seriously, I did not have a Sprint bill for like 5 months. I gave them he**)
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Lol...come on up...lol
5 months..what happened?
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I'm going to be honest here. I used to work for tmo in the past and I sold phones on Craigslist, **** ton of them. I was the #1 rep in my district for a very long time and I had new devices falling out of my ass lol. I won so many phones from HTC, moto, Nokia, Samsung, blackberry etc I didn't know what to do with them. Before tmo changed up everything I think I won 2 or 3 phones a month. They said we couldn't sell them but what the hell else were I supposed to do with all these smartphones? Was I wrong? probably. Did I care? Ehh not really I was young and just saw this $_$. The moral of the story is either hes winning them in contest/drawings or has stealing them and others are in on it. I wouldn't get involved though let sprint etc catch em!
I called T-Mobile and asked for retentions and told them I needed a good deal on the Amaze without a rebate. They gave it to me for ~ $250 w/ tax, no rebate, waived shipping charges, and gave me a $120 statement credit (about one month of service on my family plan). It pays to ask!
They also told me I could keep my $25/mo 5GB 3G data plan, but I see on the website that I now have the $30 data plan. I'll complain but I doubt I'll get very far on that one...
I'm really excited about replacing my N1!
Wow. That is a good deal.
T-mobile retention, I better write a note about it for my 2013 renewal
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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Smh if you were an employee I'm glad your not anymore. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
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ebatr8 said:
Smh if you were an employee I'm glad your not anymore your a freakin idiot if I got you on the line id be glad to indirecrly tell you to ff off. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
Sent from my HTC Sensation using XDA App
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Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
Binary100100 said:
Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
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Sorry binary, just irritating to see someone tell people to do something dumb that won't trully help them out, id rather share help with people to actually get help from tmobiles loyalty department I edited the post now feel free to delete if you must
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Like he said. Your comment sucks
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jjlean said:
Like he said. Your comment sucks
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Cool story bro
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I actually got a similar deal. bought one amaze from T-mobile (in november) for $250 and they gave me the second free. Basically I got each for around $125.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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Click to collapse
ive never heard of anyone having to do this on tmobile.. sounds like somthing youd do on att lol
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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Click to collapse
I honestly don't feel that it takes any tricks or lying and threats.
I've been with Tmobile for 7 years and I've upgrade plenty of phones either free or at a discount.
The only thing you need to do is be polite and be patient.
I've always found the reps willing to go the distance as long as I'm patient and as long as I have the nerve to ask.
Don't be afraid to ask for an upgrade.
Don't be afraid to ask for a different phone when you do a warranty exchange.
9 out of 10 times they won't make you an offer on their own.
And this leads people to believe that they should threaten to cancel or complain and throw a fit to get these deals the reps don't offer.
First off, that just makes you look childish.
And who knows if they make a note of that on your account or not?
I just ask them when I want something. If that rep can't help me they'll pass me along the CoC or I call back. No biggie.
Try it, give them a call and say
"Hey...so I just saw this new phone that I really want to get but I don't qualify for an upgrade yet...is there anything you guys can do for me?"
I have four voice lines and a MBB line. I've never had an issue getting a (slightly) early upgrade or some kind of deal. I always treat CSRs the same way I like to be treated (kindly, with respect and patience). I've gotten really good deals with T-Mobile.
Wasn't me!! I didn't do it!
Thought I'd give AT&T a call to complain about the battery issue since the firmware update. My thought being that if they don't get enough people complaining about it, they won't push any fixes from Samsung to the devices...
I ended up talking to someone at an obviously out-sourced call center. I told him that since the firmware update, I've had horrible battery life AND that I've had dropped calls more often than before...
After having me sing, dance, pray to the moon, and do strange (and almost sexual) things to my phone, he decided that I should get a replacement battery. (Nevermind that the issue started from a firmware update, that my battery is in PERFECT physical shape, etc) He also managed to insult me when he first asked about moisture exposure, and then had me check the moisture indicators (they were white.)
He then checked into the dropped calls, and tells me that I might be getting dropped calls because I'm not staying perfectly still when on the phone. (I guess tower hand-off is no longer supported with AT&T wireless.) He then claims that I, in the last 2 days, had two phone calls: one for 16 minutes and one for 137 minutes. That's obviously NOT calls I've made. I then read off my call log to him (including the dropped calls.) He, without any warning, then (I guess) puts me on hold. 44 minutes later (I was timing it), I hear a click and fast busy.
It's no wonder that AT&T was rated among the worst for customer service among wireless carriers.
Gary
I know exactly what you mean. I've had similar experiences dealing with their tech support. You get put on hold for huge amounts of time, then out of nowhere, they hang up. I remember one day, I was calling about a warranty replacement for one of my older phones, I was hung up on 4 times. It wasn't a dropped call, each person I asked said the call wasn't dropped but was hanged up, (plus I have never had a dropped call). They really need to step their game up.
If only there were some way to get those damn Wireshark caps of BT-AMP going nuts to someone with a clue...
I've given up hope.
LOL! I think that's how they trained their reps. Either said that "We have no problem with ###." Or hang up if the rep cannot find the answer in the scripts on CD. LOL!
Yeah I jist got off phone with att warranty replacement. I don't know if I'm happy yet.the good news is they are sending me a replacement. Bad new is its refurbished. I told them that I didn't pay $98 for a used phone. Argument didn't get me too far so we shall see what happens. She called it a rare condition Phone. My problem was the defective screen.with black splotches
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BeenAndroidized said:
LOL! I think that's how they trained their reps. Either said that "We have no problem with ###." Or hang up if the rep cannot find the answer in the scripts on CD. LOL!
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Lol! I worked for an AT&T call center a while back. You just gave me a flashback lol.
Simba501 said:
Lol! I worked for an AT&T call center a while back. You just gave me a flashback lol.
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U r welcome. It must be true then. ROFLOL.
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Simba501 said:
I worked for an AT&T call center a while back.
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Oh. I'm so very sorry. Did it hurt? I'm glad to see you recovered from what must have been a low point in your life. You know, we all hit rock bottom at times, but as long as we get up, wipe off the dirt, and push on - everything will work out.
Gary
I used to work at an AT&T call center and can recommend the following when dealing with them...always call back if you don't get what you want (within reason), never wait on hold for more than 10 min at a time (it's against co. policy to not check in every 5 min), be as courteous as possible given your circumstances. As a personal choice, I never speak to guys because they never help me--I always hang up and call back. If you get someone on the line that's difficult to understand, you can always "request an American agent." The outsourced agents have to try to help you, but if you insist, they have to transfer you. I hope this was at least mildly useful to someone reading this...
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ONE of the reasons I'm moving to Verizon in a few months. Piss poor customer service. Thanks for sharing Gary!
sent from my Galaxy SII
lo-fi_engineer said:
The outsourced agents have to try to help you, but if you insist, they have to transfer you. I hope this was at least mildly useful to someone reading this...
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Really? That IS good to know. I have a conductive hearing loss, and its VERY VERY difficult for me to understand heavy or fast accents. Especially male accents (my loss is at the lower frequencies.)
Then again, half the outsourced agents insist they are in the US (but for some reason, only the ones actually in the US will tell me what state they are in.)
Very good information! Thank you!
Oh, and I'm glad to see that you survived your experience at AT&T. I hear employees at that company are starting to learn from Foxconn employees on how to leave a job. (jump off the roof of the building.)
ATT CS can be quite helpful. You just have to know how to talk and not waste time on an unhelpful agent.
Premier CS has always been American, helpful and always got me what I want/needed.
Red5 said:
Premier CS has always been American, helpful and always got me what I want/needed.
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What's premier CS? Extra customer service that you have to pay for?
If so that's kinda silly. Everyone gets CS, BUT if you want good CS, you need to pay extra ..LOL
sent from my Galaxy SII
No. I have a Premier account (tied in with my company corporate account) so when I call and the system runs my number, it sees that and automatically transfers me to Premier customer support... which has always been American, helpful and knowledgeable. I pay nothing extra.
Hmm good to know. (I've got a corporate FAN applied, so have a Premier account.)
That said, when I have an issue, I just go into a corporate store. My experience is that corporate-owned stores have superior technical support.
I'm wondering if there's a way I can bring the evidence against UCKK6 I've collected into a store and actually have it get somewhere useful...
Red5 said:
No. I have a Premier account (tied in with my company corporate account) so when I call and the system runs my number, it sees that and automatically transfers me to Premier customer support... which has always been American, helpful and knowledgeable. I pay nothing extra.
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ah .. I don't have a premier account which explains the sh*tty customer service.
Well I'm a COR rep at an AT&T store, and I can tell you from experience that AT&T is a horrible company is so many ways.
I won't go into how bad they are to work for, and how horrible they treat their employees. They worry about the dumbrst stuff with their reps instead of worrying about what really counts in this company.
That aside. It's bad enough they treat us bad, but what's worse is they treat the customers bad.
Calling into Warranty is a nightmare, and I always suggest just driving to a Warranty center, which will be muich easier to get your phone replaced with minimal trouble.
Our deposit requirements are higher than any other Cell company. Yes we do have stricter credit requirements than Verizon. I've had customer who've had a few lines for years and never had an original deposit or late on their bills. You go to add a line and it hit's their credit and BOOM, it wants a deposit.
I could go on for an hour about all the crap, but I don't to depress anyone. LOL
The only reason I still work for AT&T is because I have been there so long that I'd hate to start out at the bottom with another company. But there are days I get close to putting in my resume at Verizon, which I think it is much better company in many ways.
On the phone with them now...
me: "My phone is less than 2 months old! I don't want it replaced with a refurbished phone. I want a new replacement."
them: "Sir, it won't be refurbished. it will be reconditioned."
me: "Please explain to me the difference."
them: "Sir, your phone is days more than 30 old, so it has to be reconditioned".
me: "Please explain to me the difference between refurbished and reconditioned. As far as I'm aware, they are the same."
them: "I told you that you have to have reconditioned replacement."
me: "I'd like to speak with an American Agent."
them: "I have no way to transfer you."
me: "I happen to know you can. Please transfer me to an american agent"
them: "there is nothing I can do transfer you."
me: "I'd like to speak with your supervisor"
them: "will you hold for 3-4 minutes while I get supervisor?"
me: "yes"
(5 minutes later)
them: "all supervisors are busy engaging in another calls. will you want to hold 3 4 more minutes?"
me: "yes"
...
(I hung up.)
Rather than mobility, I worked for AT&T/ Bell South's DSL division. It was rough at times, but all customer service is rough. You can't pick your customers (especially not the technologically illiterate) and when handling service-related calls, you often have to clean up after sales agents who lied to customers just to make their quota. It wouldn't be so bad, but corporate was complicit in encouraging that kind of behavior and the people that suffer are the customers and the tech & service suppport agents that they get irate with. I worked the system to keep my metrics in spec because corporate was more interested in how long I spent on a call than whether or not I actually fixed their problem. My opinion was that my primary goals were customer retention and connecting people with things they can actually use instead of worthless upgrades that they couldn't. Needless to say, I was the tier 2 agent you wanted to get bc I treated rules & processes like they were written in sand instead of stone:-D
My manager didn't like it, but his boss's boss liked my effectiveness so it was all good. As far as the job goes, it paid well, the benefits were good, and with such high turnover I got seniority for schedules in <6 months
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I was bored, and I had another question they did answer for me, then this happened, and I thought it was pretty funny. This is with VZW chat rep on their website of course.
I also e-mailed their Wireless side CEO concerning this, the unlimited data crap, locked bootloaders (want a GSIII but the bootloader...) and such. I cannot wait for the response.
ryan: so if you are on month 21 of the 24 month contract, what would the ETF be? Do you know?
Kareva: No, as it is different per account for various reasons. Are you looking to upgrade or add a new line today?
ryan: No I am looking to leave your company as you wouldn't move my upgrade forward by a few months, so I could upgrade to the GSIII and keep my unlimited data. Therefor you won't get my service any longer.
Kareva: Great! Would you like to number to customer care to find the ETF amount?
ryan: not now, and I am rather bothered that you are excited to lose customers. What kind of company is this...
Kareva: Well not so much excited, but it is your money and to see you leave because of something that is in a contract that you applied for, I can't be too mad. I hate that you will now have to deal with bad service, but your choice.
Kareva: Can I assist you with anything else?
ryan: lol what? I would rather take bad service from companys that don't lock bootloaders, don't strip unlimited data away from customers just for pure profit. Some people have morals, apparently not your company, or you
Kareva: Well is there anything else I can assist you with tonight?
ryan: oh so you can make accusations like that, but lack the balls to stand behind them?
Kareva: Is there anything else I can do for you today?
ryan: grow a pair and not make comments you won't stand behind. This will be e-mailed to your CEO.
ryan: Terrible customer service
Kareva: Have a great night and please come again. We thank you for being the greatest side of Verizon !
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That's not the first time I've seen their chat reps being very rude. A friend of mine posted her chat with one of their reps and that rep was rude as well. I don't understand how they can get away with being so rude and keep their jobs. If I acted that way at my job I would be out the door.
Wow they really don't care at all anymore. Big red is a giant a-hole
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adavit said:
That's not the first time I've seen their chat reps being very rude. A friend of mine posted her chat with one of their reps and that rep was rude as well. I don't understand how they can get away with being so rude and keep their jobs. If I acted that way at my job I would be out the door.
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Yeah it is terrible, I wrote this as the e-mail to the VZW CEO which also included the full chat between me and the rep. Can't wait for the response.
Hello,
I first off would like to state, that I am one of your customers rather upset by the choices Verizon has made in not letting us grandfather in on unlimited data, and forcing us to a tiered data plan, in what looks to be for nothing but pure extra unneeded profit. I probably will not be a customer for much longer due to this, and the fact that my upgrade is not terribly far away, but instead of moving it forward, and letting me get a galaxy SIII and keep my unlimited data, your company decided it was better to lose me. I am debating between buying a Galaxy SIII that your company has locked down which no other wireless provider has, or just paying the ETF and flat out leaving for another carrier now. I know my service wouldn't be as good as yours, but right now I don't feel as if your company deserves any more of my money, than I need to let you have. In doing so I joined your online chat to ask about the ETF. I wasn't bothered by the answer I got, but more so the excitement in the employees statement about me leaving verizon. I then was more bothered by the next statement made, that the rep then refused to respond too. I admit my responses ended up lacking a mature way of responding, but they were meant as intended. I think the employee realized their screw up as they forced me off the chat at the end. I would have been impressed with an "I am sorry I said that sir," but instead was treated like I ruined their day. I made sure to leave it up, so I can copy it here for you to read. I don't know if these are saved or not, but this is terrible behavior.
Loosing unlimited data, full price for phones, locked down bootloaders, and the way I have been treated by employees, are reason I will never come back or recommend verizon to anyone again. I stand with what I told the rep, I would rather stand behind my morals and have mediocre service, then lose them, and have great service.
I do give you a chance to change my mind, but I somehow don't see that happening.
Thank you for your time. (No my name is not ryan, but I had just ended a chat with my real name, with someone who was helpful, but forgot to ask about the ETF, and felt weird if I had ended up talking to them again.)
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That is hilarious, I guess u got a bad CS rep. I have come across plenty of stupid ones, overly polite ones, or just people who write like they are copying and pasting from a handbook but never one of those.
I'm not defending the chat rep but aren't most of their responses just form responses anyway? I never had anything resembling a "conversation", I just assumed they basically went from a script, much like reading back tech support steps.
mbarry55 said:
I'm not defending the chat rep but aren't most of their responses just form responses anyway? I never had anything resembling a "conversation", I just assumed they basically went from a script, much like reading back tech support steps.
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You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
ryan: lol what? I would rather take bad service from companys that don't lock bootloaders, don't strip unlimited data away from customers just for pure profit. Some people have morals, apparently not your company, or you
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I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
nosympathy said:
You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
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I'll say at&t has the greatest customer service, if you have any issues they will do anything to keep you with them. I only went to Verizon to get away from tiered data plans
My contract ends next year, by then I hope at&t has 4g in my area and I'll be switching to them
Sent from my ADR6425LVW using Tapatalk 2
usefulidiot127 said:
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
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MOST companies understand that good customer service equals a greater profit, Verizon can get away with this because of their coverage and reliablity, but soon enough they will get bitten in the ass by this and change their ways
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i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
Maddison: Hello. Thank you for visiting our chat service. May I help you with your order today?
bob: Hello I just want to say i am very dissapointed with verizons plans to screw people out of their grandfathered unlimited data or else i would be purchasing a new phone soon but instead im thinking of leaving verzion
Maddison: I will be happy to assist you with your order today.
bob: okay nevermind iguess you guys really dont care about it
Maddison: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
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usefulidiot127 said:
For the sake of playing devil's advocate I don't see anything too outrageous being said by the chat rep. Your comments come across as a little naive.
I mean at the end of the day they're a company who's primary goal is to, yes, make a profit. As they are honoring their current contractual obligations with you I don't really see this as a lack of morals?
For the record, I'm as unhappy about the changes and the bootloader annoyances and everything but we're kidding ourselves if we think this community represents the majority of wireless consumers. They are going to do whatever they want to do to turn a bigger profit. It's nothing personal, just capitalism...
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regardless of how you feel. Verizon found a loophole to the forced unlocked bootloaders of the 700mhz spectrum. No other company forces you to drop unlimited if you renew. Also, as you said yourself, we make up a small percentage. Yet that small percentage is the percentage they on purpose try and control the most.
Also, yes their statement was bothersome. Should have gone, "I am sorry to hear that sir, but unfortunately there is nothing I can do for you concerning this issue you are having."
Not, Have fun with the competitions crappy service. Specially when they do not know who I am going too, they are making assumptions.
I understand capitalism, but this really isn't it. There is too heavy of an attempted monopoly attitude with these companies. They don't compete to earn your business, they assume you will get their business and you will do whatever they say, because of their phone and service offerings.
nosympathy said:
regardless of how you feel. Verizon found a loophole to the forced unlocked bootloaders of the 700mhz spectrum. No other company forces you to drop unlimited if you renew. Also, as you said yourself, we make up a small percentage. Yet that small percentage is the percentage they on purpose try and control the most.
Also, yes their statement was bothersome. Should have gone, "I am sorry to hear that sir, but unfortunately there is nothing I can do for you concerning this issue you are having."
Not, Have fun with the competitions crappy service. Specially when they do not know who I am going too, they are making assumptions.
I understand capitalism, but this really isn't it. There is too heavy of an attempted monopoly attitude with these companies. They don't compete to earn your business, they assume you will get their business and you will do whatever they say, because of their phone and service offerings.
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Yea alright I'm done playing devil's advocate, I think we're mostly in agreement here.
ijustwantmydock said:
i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
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They used siri
Sent from my iPhone...
ijustwantmydock said:
i tried, they completely dodged the questions and ended the chat verizon is seriously the worst
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Lololol. Webchat is a joke.
I am not siding with the VZW rep on this but it is competition that makes various businesses update/change policies. VZW cannot be to blame as your requests do not fall under the contract for which you signed. People take things for granted, if you are grandfathered into a unlimited data plan you should be happy with it. If you give someone an inch, they'll take a mile.
The providers all suck, each in their own unique ways. If you find the one that gives you awesome coverage, unlocked stock top-of-the-line cheap phones, provides OS upgrades quickly, no EFTs and unlimited data for great prices- please let me know where I can sign up!
Unlimited data is going away for everyone, just give it enough time. Grandfathers don't live forever.
richii0207 said:
I am not siding with the VZW rep on this but it is competition that makes various businesses update/change policies. VZW cannot be to blame as your requests do not fall under the contract for which you signed. People take things for granted, if you are grandfathered into a unlimited data plan you should be happy with it. If you give someone an inch, they'll take a mile.
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No what people are mad about is lack of competition.
You have four major wireless companies. A bunch of smaller companies.
The companies all have their little "thing" the other companies don't offer to try and real you in.
What needs to happen, is every carrier gets the same phones. May not be interchangable, but if one company gets phone B, all companies get phone B. All versions of phone B will be exactly identical, minus maybe GSM/CDMA etc. that HAS to be different.
All phones will be UMRP and sold at a subsidized price per the MFG. All your major and minor companies will then only have to focus on a few things. Coverage, plans, speed, and price. They could control the price of the phones too, and things would get better.
At this point, (ignore the fact it was kind of a fail advertising wise using it to prove a point) say the hot new phone comes out, the rezound, and you want it, you can have it on anybodies service. Now all four major companies, and if it applies, minor companies, will have to ACTUALLY compete to get your service. More mins for less money, unlimited data, better customer service. They would never burn you, because they know you won't be back, because they won't have that exclusive that you have to have.
this isn't exactly how it works over seas, but is closer, and from my understanding service over their is DIRT cheap, and look at the amount of phones over seas running cyanogenmod, aokp, MIUI, etc.
nosympathy said:
You really think that second response about other coverage sucking was script?
I know some answers are, but that doesn't feel that way. Which would explain why they wouldn't respond about it.
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Actually, that is. Granted, it was worded poorly, but it's in their script to talk about how bad service is with other carriers.
I don't have your phone, or Verizon.. but your post is why I don't have that phone, or Verizon. I've always been confused why people pay so much more to be with Verizon.. I pay 64.50 per month with T-Mobile, unlimited minutes and texts with 2gb of data. I could pay 76.40 and have 5gigs of data, do you actually need more??
Everyone has their reasons for choosing the company they do, tho most don't have very well thought out reasons.. these companies let each other use each others service, so technically you don't get better service from one over another.
And to the last guy who was posting about the subsidy situation with the carriers, in almost any other country in the world, phones are not locked into the carrier, and the carrier doesn't have the say so over the phone, which we know simply isn't true here. These companies try to hold on to the way things are, and they aren't going to stop.. simply for all the reasons you named. They are in control. They've made us their *****. We have to deal with it until the majority of consumers here change their buying habits.. but just like so many other issues, I don't see us ever working together to make positive change.
to the open, switch companies and feel good about it. Vzw sucks, you won't miss them.
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