Hello all!
A friend of mine gave a Mozart today for repair. The glass is broken bad but the LCD is intact! The phone itself behaves very strange! When I power it ON (or plug the AC charger/USB Cable) The HTC Logo appears and sits there for around 15 - 20 secs then it reboots itself and the process repeat itself till I unplug the cable. Then it just turns off.
Bootloader works!
I tried to factory reset it (both volume buttons at power on) it didn't help!
I flashed the official Mango RUU but the problem persists!
The phone have not been modified by any way (HSPL, Custom ROMS etc.)
Ideas?
just send it to the service center, lucky if the warranty still exists. If the warranty dead already, then I think it's okay to spend a little money for the beloved mozart. currently, I have no idea what should you do.. If I were you, I would possibly done that. Either way it goes, seems that it needs an original hTC 7 Mozart's Display screen. (If you see hTC on below the main speaker, the hTC is written in the screen's display)..
I already ordered the screen and I'll change it no problem. The thing that is bothering me is why the phone wouldn't start like it should!
Update!
I've just replaced the digitaizer but the problem persist! The phone boots, shows the HTC logo, stays that way for some seconds and either reboots (if connected to cable USB/AC) or just turns off (in not connected) Bootloader works! I even HSPL the device and tried some custom ROMs. Every time the same thing! Before the HSPL I tried some official RUUs but no change! Some times while holding some of the keys I'm able to make it show the ZUNE Update screen! ( the black screen with a PC and a phone waiting to connect) then ZUNE tells me that there is no restore point (which is right) and tells me that I can disconnect the phone!
HELP!
dear friend
go to the original rom.
i had the same problem with the booting.
Related
I have a Cingular 3125, working fine for weeks, happened that two days ago, I was charging the phone and transferring files to my computer via Bluetooth, nothing unusual, then it just got frozen, nothing responding, so I just took out the battery to manual reset the device and reinserted it, then tried to turn on the device, but it refuses to boot, no lights at all, also when I attach the phone charger, it doesnt show the usual orange led when charging, but I can feel that the phone gets warmer because the charger is attached and then after a while it gets a bit cooler, just like when it finishes charging, the usual behavior, but again, no lights at all trying to boot it or even attaching the charger, I've tried taking the battery off for hours and nothing also, and I wasnt overclocking the phone... would you say it just died? or maybe someone had same issues and solved it someway? thanks.
try this
OK, I don't remember where I read this, or the exact procedure, but give this a try.
remove the battery, press and hold the red call end key (power key) for 30-45 seconds. insert battery and do a hard reset, IE.. power on holding the 2 top soft keys while powering on the phone.
this method is supposed to clear any mother board issues and reset the phone. It has been a couple of years since I read the procedure so I am not sure if this is the correct way, if it does not work, try the same thing, only try taking the battery out, then put it back in and press and hold the power key for 30 - 45 seconds.
may or may not work, but can't hurt to try.
i had the same problem with startrek which i had bought from eBay
one more advice - try to hold record (notes) and camera buttons and insert an USB cable to your PC, it should enter to Bootloader mode
well, I have dissasembled the whole thing, I havent reached anything, even disconnected the backup battery, nothing, have checked battery with a multimeter and is full loaded... in short, someway the cell phone seems has just died, Erofich, to enter bootloader mode, the phone must turn on, it just doesnt want to start at all, no lights when connecting charger or USB cable... I'm sad because it was working fine with no problems for three months and more sad because it's the end for me to windows cellphones for a long time, I've invested a lot in this phone, accesories, unlocking, and even the same day it died also bought more memory and a neat skin cover and I'm not in mood to invest more in a cell phone so I'll use a spare crappy feature phone.
Thanks for your support.
one last effort
You could try one last thing, this has worked for me with a couple of startreks,
take the phone apart, and take the motherboard out, use a hair dryer to heat the motherboard, don't get crazy with it, but using the hair dryer on the high setting for about 30 to 45 seconds at about 3-5 inches, might revive the phone. (don't heat the battery, just the motherboard)
Put the phone back together while it is still hot (but not so hot that it will burn your fingers) and try to fire it up.
This has worker for me in 3 cases (phones that I bought off eBay that had the same symptoms as you have described)
good luck
big problem!!!!!!!!
I have been struggling to flash (again) the great pro V2 rom, but I always used my VMWare based XP windows version on my Vista laptop. Today I could use a genuine XP Laptop and I could make a connection and start the upgrade!
Sounds good? That's what I thought too, until the upgrade stopped at 70% (and I didn't touch anything), because of a connection error. I followed the text on my PC screen and I finally it started flashing again for a few seconds and then my startrek suddenly restarted, but it stops at the first splash screen! I tried to get my device back to bootloader mode (push 2 soft buttons and start), but no bootloader mode, only the 1st splash.
I solved the problem.
hey guys
had an issue today, traded a desire for a HD2 as i really wanted to go back to winmo (crazy most people will think)
Now when i revieved the phone i turned it on everything seemed fine for about 20 mins (note i never used the phone apart from make a call to test)
by the time i had left after a good chat, i checked the phone back at work at it was turned off, i plugged in the charger, the little notification came on and i left it to charge, an hour later after a meeting i turned on the phone, it booted into windows and then after loading sense it crashed and restarted then got stuck on the splash screen
numerous battery pulls and the same issues, gets into windows doesnt load sense, freezes and blank screen, when i battery pull and turn on 90% stuck on the splash screen
installed a rom from the memory card (stock) worked for 10 minutes same issue
any ideas?
do you reckon iv been given a knackered phone?
anyone? iv managed to get it to boot, but after around 10 minutes, it just turns itself back on, pauses at the htc screen, then reboots again and gets into windows, then 10 minutes later does the same, i flashed to the most recent wwe firmware from htc, after it managed to stay on long enough to sync to the pc
im stumped
http://forum.xda-developers.com/showthread.php?t=683168
Check the three little 'fingers' connecting to the battery.
abhavananda said:
http://forum.xda-developers.com/showthread.php?t=683168
Check the three little 'fingers' connecting to the battery.
Click to expand...
Click to collapse
checked already, found that on a search earlier, im now getting the phone vibrating repeatedly on startup on the splash screen
i think its a dud phone
please guys any ideas im all out
Had similar issue with my phone, random reboots after phone was working for a bit, stuck on bootscreen without displaying radio, partitions etc.
Called HTC, was a hardware issue obviously, the sent me a new replacement phon (warranty).
if you have HSPL
1. Task 29
2. when stuck in blank screen - pull battery out
3. bootloader
4. connect back to pc via usb
5. flash any stock ROM (not the latest 3.14 as it will change your HSPL)
My phone was working fine earlier, sent a text off, went to write another one, pressed the search button by accident and then the screen froze, wouldnt respond to any touch at all. Tried turning the screen on and off for a bit, volume was still working etc, in the end pulled the battery. Phone restarted, managed to get it to the normal lock screen (where it had my alarm/activities for the day displayed) but again, unresponsive to touch. Pulled again a few times and the same thing happened so I decided to leave it, figured maybe the heat/humidity here (on holiday in India) had wreaked havoc with some component.
Anyways, restarted again 30 minutes later and this time couldn't get past the windows phone screen -as soon as that loaded, it reset the phone and got stuck in a neverending loop. Held up and down together and got to the screen I think is called SPL (never bothered with any of the rooting stuff)
However, the TOUCH simply says "TOUCH NONE". So obviously theres a problem there. Everything else is the same.
I tried disabling/enabling the HTC log/modem bridge but that didn't help and did a reboot and factory reset a few times but that didn't help either. Now Ive got the device hooked up to my laptop, changed from serial to USB but I don't know what (if anything) I can do in this state?
I tried earlier holding down to put it into zune mode, it completed restoring the version but then as the zune software restarted the phone, it went back into the endless cycle - the zune software was still waiting for it to reconnect again to complete the process, but obviously I couldn't get it that far.
wrublo said:
My phone was working fine earlier, sent a text off, went to write another one, pressed the search button by accident and then the screen froze, wouldnt respond to any touch at all. Tried turning the screen on and off for a bit, volume was still working etc, in the end pulled the battery. Phone restarted, managed to get it to the normal lock screen (where it had my alarm/activities for the day displayed) but again, unresponsive to touch. Pulled again a few times and the same thing happened so I decided to leave it, figured maybe the heat/humidity here (on holiday in India) had wreaked havoc with some component.
Anyways, restarted again 30 minutes later and this time couldn't get past the windows phone screen -as soon as that loaded, it reset the phone and got stuck in a neverending loop. Held up and down together and got to the screen I think is called SPL (never bothered with any of the rooting stuff)
However, the TOUCH simply says "TOUCH NONE". So obviously theres a problem there. Everything else is the same.
I tried disabling/enabling the HTC log/modem bridge but that didn't help and did a reboot and factory reset a few times but that didn't help either. Now Ive got the device hooked up to my laptop, changed from serial to USB but I don't know what (if anything) I can do in this state?
I tried earlier holding down to put it into zune mode, it completed restoring the version but then as the zune software restarted the phone, it went back into the endless cycle - the zune software was still waiting for it to reconnect again to complete the process, but obviously I couldn't get it that far.
Click to expand...
Click to collapse
Hold down the volume up and volume down at the same time while hitting the power once you see the white screen you can let go of the power; in green lettering you're going to see the SPL, for most of us its 2.05.160023. This is the bootloader screen, everything there is done by the volume toggle, no touch screen here. Your phone is stock which means you won't be flashing like we customized folks do so let's start with the SPL, what is it and by some chance is it HSPL'd?
berrywr said:
Hold down ..... etc...
Click to expand...
Click to collapse
berrywr, TOUCH NONE on SPL screen means either corrupted touch driver or dead touch screen.
My friend got his new HTC Desire 826 in July 2015. He is having issue with his phone, the screen totally blackouts. He doesn't want to repair the phone because it has no more warranty and will cost much to repair. He asked my help to recover any data possible from his phone.
This was the info I got from him: The phone would restart itself once in a while in the recent few months of use (almost the time that the warranty ended). The screen would black out sometimes, a physical hit on the phone helped to recover it. At the last few moments before the screen totally blackout, the screen showed the mirror image of what it's suppose to show (he had to put it in front of a mirror to read the message). And then it just died and never come alive again. He can't remember whether he set the phone to silent mode.
What I did: Removed and put in the battery, pressing power button gives me a short vibration (I assume that means it can be turned on). Dissemble and reassembled the boards, flex cables etc. No burn mark or broken connection seen. Connect to TV using MHL cable, no signal detected. Soft reset by pressing POWER + VOLUME UP button, it vibrated and screen was still black. Since then, charging after turn on doesn't shows red light below the front camera. The metal cover above the motherboard was usually very hot whenever the phone is on. I'm working like I'm blind, omg >_<.
What's wrong with the phone? What should I do? Possible to repair? Some questions I'd like to ask.
1) Using MHL, does the phone screen need to be working then the TV will show what's on the phone screen?
2) Is there anyway I can connect the phone to other external screen and control externally?
3) I'm hesitant to repair the phone, the heating up of the motherboard scares me that the phone won't last long even after repair. Anyone has this phone and how do u go about this heating issue?
Hi to all the XDA community,
It looks like that I am a new member but I have been for several year on XDA (but I lost all the log in details).
The problems I am facing is with a Samsung J6 that my mother in law gave me because one morning didn't show anything on the screen. These are the steps I did:
1. Screen is black, first thought lets charge it. I kept on the charger for ages. When I got back home I was sure that the phone is fully charged (it shows it on my usb hub). Tried to switch it on - Result, nothing is coming up to the screen
2. Hard reset by pressing power button and volume up or down - Result, nothing is coming up to the screen
3. Connect the phone on a laptop to check if the laptop recognises it. The laptop is doing the noise that something is connected and start installing drivers. Seconds later the device disconnected and connected again and this loop of connection and disconnection is happening for ever -Result nothing, only question marks.
4. Thought that is a hardware failure and since the screen doesn't shows anything I bought a new screen. I didn't by an OLED, I bough the cheap one. - Result, nothing is coming up to the new screen
5. I disconnected the battery and install the screen again connect the battery and try the same steps 1 & 2. - Results the same as the steps 1 & 2.
For me it looks like that the phone is bricked (I forgot to mention that my mother in law gave it to someone else before she pass the phone to me, no trust ) and the other guy probably tried to change the ROM or something similar. The boot loop that the phone is doing when I connected on my laptop is not normal (noise of connection and after 1sec noise of disconnection).
Additionally, I am not sure if the screen is working and I am on dilemma, do I have to return the screen to the seller of keep it until find out what is the problem with the phone. Maybe the screen is the faulty part that cause another issue. When I connect the phone on the laptop without the screen is doing the boot loop noise of connection/disconnection. I found out that when the phone is connected on the laptop and I press the power button the disconnection noise is delayed by couple more seconds.
Any help or guidance will be more than welcome.
Obtain the Stock image for your fone from samsung, load it into the version of Odin they suggest, but dont start it yet.
Disconnect fone from pc, and turn it off.
Start Odin flashing
plug fone in
Mb a few steps dif since I last flashed a samsung, but this will fix your fone.
Make sure you got the samsung driver installed in your pc
Pachacouti said:
Obtain the Stock image for your fone from samsung, load it into the version of Odin they suggest, but dont start it yet.
Disconnect fone from pc, and turn it off.
Start Odin flashing
plug fone in
Mb a few steps dif since I last flashed a samsung, but this will fix your fone.
Make sure you got the samsung driver installed in your pc
Click to expand...
Click to collapse
Thanks for your response.
Samsung drivers are already installed.
The problem that I am encountering is that I can put the phone on download mode. Firstly because I can't see anyhting on the screen and secondly because my laptops can see the device. I tried different cables too but nothing worked.
Since the phone cannot be recognised by the PC, the Odin app cannot see it either.