After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Ahaha good luck. I have gone through 6-7 replacements before. Refurbs are horrible
Sent from my HTC Evo 3D.
Does this happen out of the box/with no apps?
When I broke my screen (like an idiot, never happened to me EVER) Asurion sent me a replacement phone, it was brand new (was like a month after the release of the 3D, didn't have refurbs then) and it did exactly the same thing yours did, so they sent a new one.
The one they sent (that I currently have) is flawless, don't get any reboots by itself, screen is straight, no dust under the screen or light leakage BUT it has one dead pixel on the bottom left, I tried to get it replaced, they did sent a new one, but that one had more dead pixels so I stuck with the one they first replaced. Unfortunately, I don't think they do test them but in my experience they had no issues sending a replacement for the replacement. It's a pain but at least you'll get one that works... eventually.
I am still on the first 3D I got from sprint 3 days before it was released to the public release. No problems. Couldn't be happier.
Sent from my PG86100 using xda premium
1 dead pixel on mine, got it pre launch day but the dead pixel came 2 months later. I deal with it.
Sent from my PG86100 using Tapatalk
phatmanxxl said:
Does this happen out of the box/with no apps?
Click to expand...
Click to collapse
Yes.
Sent from my PG86100 using XDA App
sparhawk6 said:
After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Click to expand...
Click to collapse
Well, let em get to number 5 and then they will send you the check for the value of the phone and you get to go buy a brand new one.
It is amazing how crappy the quality of Asurion's replacements are.
I've always used blacktie through bestbuy but even then they don't test the phone unless you ask them too, example I had them replace the OG evo for me for a shattered screen and when I got it back the mic was busted. Because I had no idea it was busted before I gave it to them, they didn't check it and I got back a worthless phone lol.
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
taminrob said:
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
Click to expand...
Click to collapse
Except my first replacement WAS new, but it rebooted constantly.
UPDATE: I'm on my third phone. This one froze 3 times in the first few hours, and I think it rebooted once, but hasn't frozen or rebooted since (in the subsequent ~20 hours). Crossing my fingers, especially since this is an HBOOT 1.3
I just dropped my 3D in water and have TEP so I'm covered. What HBOOTs are Assurion replacements coming with?
The common Hboots have been 1.40. At least in my experience.
I love asurion...gave me my last 3 upgrades free!
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
I definitely sympathize with your frustrations with Asurion. They're sending out terrible devices and I've yet to figure out what the cause is. I'm the lead tech at my Sprint S&R location and have exchanged a high number of these phones because of defective units shipped by Asurion.
The policy in all corporate Sprint S&R locations is to replace these devices in store instead of making customers go back through Asurion even though it's covered under the Asurion 1 year warranty. Granted they will most likely have to order it, but you'll still get it in the same amount of time it would take Asurion to send it, if not faster.
I would suggest asking a tech to replace your screen before spending the $100 on your deductible. I harvest screens just for this reason and replace them on a daily basis.
TL : DR - If it breaks Sprint can fix it. If Asurion sends it and it doesn't work, Sprint will replace it.
I would also make sure you factory reset each new phone you get before you use it! Fixes a lot of issues for phones!
Sent from my SAMSUNG-SGH-I997 using Tapatalk
AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
Click to expand...
Click to collapse
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
speedracerbubba said:
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
Click to expand...
Click to collapse
sparhawk6 said:
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
Click to expand...
Click to collapse
Thanks folks. Submitted my claim last night and the new phone will be here today.
Related
So my phone has been overheating and I called in last week to get another one, they said they will send out one as soon as possible. I was looking at the status email that they sent me and in it there is this blurb:
Get started with your
Certified Like-New
Replacement device.
How are there refurbs for this phone already? I usually don't have a problem with refurbs but since i bought a new phone I am expecting a new phone as replacement . Should I keep the refurb or pester them for a new one?
couchmonkey said:
So my phone has been overheating and I called in last week to get another one, they said they will send out one as soon as possible. I was looking at the status email that they sent me and in it there is this blurb:
Get started with your
Certified Like-New
Replacement device.
How are there refurbs for this phone already? I usually don't have a problem with refurbs but since i bought a new phone I am expecting a new phone as replacement . Should I keep the refurb or pester them for a new one?
Click to expand...
Click to collapse
Because of all those fanboys returning their Rezound to get the Gnex. Also, there were some phones that did have issues (overheating, "pink buttons", data drops, stuck pixels, etc.).
If I were you, I would accept the refurb device and check EVERY single thing on the phone out to find any issues whatsoever. If you do find something, simply call back and explain how upset you are that you have received two defective devices. Maybe then they CSR can get a brand new one sent out to you.
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
voxigenboy said:
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
Click to expand...
Click to collapse
Well now I never want a refurb again.... Thanks for making me pay full price for every phone ever from now on
It could have been a beautiful girl with the best smelling................... lol
voxigenboy said:
sadly... refurb means someone else has already had their penis on the phone.
(looked at pr0n, MB'd, touched screen with penis and/or hand that's touched penis)
Click to expand...
Click to collapse
Man I couldnt stuff laughing reading that.
blestsol said:
Man I couldnt stuff laughing reading that.
Click to expand...
Click to collapse
Sadly, I was quite the opposite (I had 6 refurb Incredibles)
blestsol said:
Man I couldnt stuff laughing reading that.
Click to expand...
Click to collapse
I'd say interesting autocorrect but I imagine given the subject matter at hand that it was most likely a Freudian slip.
Sent from my ADR6425LVW using Tapatalk
AtLemacks said:
It could have been a beautiful girl with the best smelling................... lol
Click to expand...
Click to collapse
They Can Keep The Phone, Give Me The Girl.
Refurb
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
jdmba said:
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
Click to expand...
Click to collapse
that is why I'm not too worried. if it don't work better, I will just call VZW and get a brand new one. but sometimes, refurb products work better than new. just gonna test this out for now.
jdmba said:
The reason I am so crazy paranoid about checking my phone for heat is that I do not want to enter the refurb pool. Did it three times on my Incredible. The refurb pool right now is full of overheating and dead pixel phones.
But the bigger question is WHY you are in the refurb pool. Isn't the deal that phones bought now get an extended period through January 15th?
Click to expand...
Click to collapse
Wow. The phone has only been out a month and they're already talking refurbs? Sucks majorly.
My Incredible lasted 18 months but my daughter went through 3 in the last year.
Dumped down the interwebs from my HTC Rezound
the "Jan 15" extended warrenty only applies to phones purchased from Nov 15+ and only from Verizon stores. If you bought one from Best Buy, Radio Shack, etc... then you just have their warrenty, not the Jan 15 one.(already confirmed with a VZW CSR)
I just got a refurb phone and it's noticeably better. Actually have red LEDs now and the audio, while still somewhat hissy, not near as bad.
Sent from my ADR6425LVW using XDA App
I bet when January/February come around there will be enough warrantied phones that htc will make the attempt to fix at least most of the broad spectrum issues in them.
Marcismo55 said:
Because of all those fanboys returning their Rezound to get the Gnex. Also, there were some phones that did have issues (overheating, "pink buttons", data drops, stuck pixels, etc.).
If I were you, I would accept the refurb device and check EVERY single thing on the phone out to find any issues whatsoever. If you do find something, simply call back and explain how upset you are that you have received two defective devices. Maybe then they CSR can get a brand new one sent out to you.
Click to expand...
Click to collapse
that's what they did for.me. I started with a Droid2 then after 5 defects they upped me to a Droid X then a Incredible then incredible2 and finally here I am w a rezound
Sent from my HTC Rezound using XDA premium.
There is no way I would accept a refurb at this point. Where did you buy your phone? You should still be in the 30 day exchange window for places like Best Buy.
Do not settle for a refurb! If you do, the chances of you exchanging in the future for a new one are 1 in a million.
Sent via my HTC Rezound using XDA premium app.
I had 3 rezounds in a row with stuck/dead pixels. For my 4th one I contacted warranty again since they offered to charge a new one to my account since I was out of my 14 day period. So the rep was like oh yeah I see those notes but what I can do for you now is ship you out a Thunderbolt. I'm like really? How is that phone an acceprtable replacement for the Rezound? You guys are giving me a dated device in place of a device that just came out? I was like yeah I'm not going to accept an outdated device to have my DOA phone replaced. Then I asked her so basically what you're telling me is I'm SOL and you guys are like hey! Here's an old phone for the brand new one you just go? She's like uh well I don't want to say it like that... I was like then don't say it, just get me a new rezound shipped out. Ten minutes later brand new Rezound shipped out with no issues besides the occasional audio jack bs. Refurbs aren't too bad the quality has gone up. At this point since the device is so new you'll probably be getting someone's return.
I came to this phone from the charge via refurb and the first one I got had a scratch and the audio problem. However, second one looks like it has never been touched. The screen is perfect and the audio jack is significantly better. The hiss is still there but hardly noticeable at all.
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
Sent from my PG86100 using XDA
ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
Sent from my PG86100 using XDA
It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
Sent from my PG86100 using XDA
btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
Sent from my PG86100 using XDA
Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
Sent from my PG86100 using XDA
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Sent from my PG86100 using Forum Runner
dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Click to expand...
Click to collapse
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
Click to expand...
Click to collapse
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
Sent from my PG86100 using XDA
dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Click to expand...
Click to collapse
Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
Sent from my PG86100 using Tapatalk
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
Click to expand...
Click to collapse
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Click to expand...
Click to collapse
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
Click to expand...
Click to collapse
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Click to expand...
Click to collapse
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Click to expand...
Click to collapse
yeah the island women tend to make u wish u were single lol...
2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Click to expand...
Click to collapse
He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Click to expand...
Click to collapse
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
Click to expand...
Click to collapse
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
Click to expand...
Click to collapse
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Click to expand...
Click to collapse
Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
Click to expand...
Click to collapse
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Any luck getting your phone back?
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
jimmyg41 said:
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
Click to expand...
Click to collapse
Sounds like a slam dunk to me. Go to local Sprint store that does repairs. They will have one in stock. You pay the insurance for a reason. As long as you have the Sprint insurance it doesn't matter where you bought it. Good luck.
Though on backorder ours have been arriving within 48 hours.
There is nothing in TEP that states one is entitled to a new phone right away, nor a brand new one.
Sometimes talking with the manager might help but if they had a loaner available it already sounds like they went above and beyond...typically loaner phones are not given out
Sent from my EVO using xda app-developers app
I had a friend who's wife had a photon..the USB broke and they gave her a brand new LTE in its place..I. was like wtf...why didn't they give her the LG viper or something else..but the LTE? I guess some ppl get lucky . My 3d broke several times and I was never offered like a epic touch or something
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
jimmyg41 said:
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
Click to expand...
Click to collapse
Are they going to make you pay a deductible? Or just an even swap?
premo15 said:
Are they going to make you pay a deductible? Or just an even swap?
Click to expand...
Click to collapse
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
wileout said:
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
Click to expand...
Click to collapse
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
DHRP for csat
Sent from my EVO
tuscani1821 said:
DHRP for csat
Sent from my EVO
Click to expand...
Click to collapse
Lol
Sent from my EVO using xda app-developers app
Received a new phone....didn't pay a deductible.
I had six OG Evo's, and never once did I pay anything through the authorized repair center. After the third time, they no-longer even took my ticket number from Sprint. They just took the phone and swapped it with another one, with no paperwork. I am have Black Tie through BB and I'm on my third LTE, and I cannot complain. The BB Mobile store gave me a bunch of crap about sending it back, etc., so I went to the main store and they swapped it out with a brand new one right there.
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Just to be clear...not sure why there is any question on deductible lol.
Total Equipment Protection is
In store extended warranty basically
And
insurance from asurion for lost stole or damaged beyond repair and requires a deductible
Sent from my EVO using xda app-developers app
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
s0calstate0fmind said:
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That is an assurion claim because it's physical damage caused by you not the manufacturer.
Sent from my A500 using Tapatalk
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
celticking said:
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
Click to expand...
Click to collapse
Figured one of my little girls ran by and caught my charger cord n flung my evo across the room. Expected the screen to be broken or at least a dent to the body...but nope.....just broke off the plastic in the charger port
Sent from my EVO using xda premium
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
So far all new, but they were all in store replacements
http://androidforums.com/htc-evo-4g-lte/593113-refurbished-models.html
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
eXplicit815 said:
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
Click to expand...
Click to collapse
I got a refurbished one from asurion about 2 weeks ago
Sent from my EVO using xda app-developers app