Unable to do anything when making/receiving a call - Nokia Lumia 800

Hello All,
First post here. Got my new Nokia Lumia 800 and wondering if anyone is having a problem when making/receiving phone calls. Basically I can ring someone but then display goes black. The phone call is still going through as I can hear it connecting to voicemail etc. Then the only way I can get anything out of the phone is to hold in the power button and restart the phone.
The same thing happens when I make a call.
Anyone else having a this problem or is just me?
On another note does anyone find Zune player a bit annoying for videos in the fact that if you have a lot of video files its a nightmare you cant sort them via folders.

Sounds like an issue with the proximity sensor.
The screen should go black and touch should deactivate when you bring the phone close to your head but it is supposed to reactivate when you bring the phone back down again.

Had the very same problem. My phone was replaced. The guy in the store told me that it's a very common problem with those phones.
Anyway, even on the new device the proximity sensor seems to be a bit too sensitive.

What network is the phone on? Mine is on Vodafone and was bought online. Wondering if it will get replaced instore or will have to be sent back?

Mine was Vodafone but purchased from Carphone Warehouse as I wanted unbranded and sim free. Replaced in store.

Related

Vibration dead

Hello
My friend got his Galaxy S2 today, but the vibration is dead, vibration settings is enabled and haptic feedback, but nothing works, tried wipe the device but still no vibration...
So it seems that it have to be sent back to repair... or do you guys know anything he can do?
Factory reset is about all .
jje
JJEgan said:
Factory reset is about all .
jje
Click to expand...
Click to collapse
I've done it 5 times, if you mean factory data reset via the settings.
no one knows what the problem is?
Your not the only one. My work colleague also received a Galaxy S II yesterday with no vibration working - he doesn't like to mess about, he sent it straight back. I'm starting to get really disappointed with Samsung, just like their TVs, constant defective units...
I have the same problem. Tried factory reset and installed new FW, but still nothing....
braap said:
I have the same problem. Tried factory reset and installed new FW, but still nothing....
Click to expand...
Click to collapse
My opinion:
Sounds like hardware . And the phone I so new ,returning it is the only option.
I have the same issue. Just noticed that i my phone did not vibrate on an incomming message and could nog get it to work through the settings panel either. It's very unexpected. I didn't do anything with it recently and I did not drop it either...
Going to try a reset, let's hope this works! :-/
Just love the phone so i would hate to return it and miss it a few days!
Edit 1: Just went into Test mode (*#0*#) and the vibration test did not work here either.
Edit 2: Factory Reset (within the phone) did not fix it either, so now I'm sending it in for repairs. Let's hope I won't have to miss it for too long... :/
Eureka, suddenly i noticed that my phone's vibration ability was back when walking to a shop with my headphones in. It seems like the headphone jack somehow influences things. Maybe a bad connection between these components?
Maybe you should try this out to confirm this.
Iam also having same issue..got my s2 a month back...have u guys got any ideas to fix dis bug....
Make sure it's a hardware problem after testing the vibration by dialing *#0*# and test the Vibration tool.
Mine's just done the same this morning. Second time now I've had to take it back. *sighs*
Got it repaired at Carphone Warehouse, said they replaced the screen, which kinda perplexes me as I thought most phones had the vibrate motor near the camera?
I've been using my Galaxy S2 lately as music player and noticed that the vibration on my phone doesn't always work (not on messages, phone calls or haptic feedback), even though I have the setting to "always".
I've browsed around online and noticed that other people have the same issue. Most wind up sending their phones back to the shop for repairs, but I fear it is just a bug and not a hardware issue.
So instead I play around with it and just before I frustrated want to send it into the shop, I think I found out how to "work around" this problem.
So the problem arises sometimes after plugging or unplugging head phones into the phone. What you need to do is:
- go to "settings"
- go to "sound"
- play around with the vibration settings (and the order is of importance, otherwise it doesn't work)
* set vibration to "only in silent mode"
* set vibration to "never"
* set vibration to "always"
On the last selection you will feel already that vibration is 'back' (if you use haptic feedback).
Sure, it works, but it is seriously annoying. I do hope Samsung quickly sends a patch/update to fix this bug!
Vibration died on my phone also. The trick above does not work for me.
It´s no bug, it´s hardware related.
If you move headphone plug gently sideways, it´s starts to work.
I think it´s bad contact or defective part.
I bought used phone and noticed it when i was testing phone.
I had to return it.. (didn´t , instead got it cheap..)
I opened up that phone that i got cheap.
I can now confirm that in my case there where flat cable broken on vibration motor.
Ordered new one on ebay.
In my case this phone has couple dents on chrome.
I think that voids warranty.
But look at the bright side.
I can fix it and phone was 170€ which is pretty cheap for me.
I can get more for my sgs1.
Sgs2 is very easy to open, if you compare to iphone 3gs.
[old thread, i know, but it's exactly as my problem]
The vibration doesn't work for a few days now, it only works when i plug the headphone jack just about when it makes the click sound, if i unplug it or plug it completely the vibration stops working (tested via *#0*#).
So, how did you guys fix this? Seems like a hardware problem but could be software too.
I have the same problem and also in my case is a problem with the headphones connector.
Now I wonder: but it is a defect in GS2 all or only some?
Had the same problem.
Just put my headphones in then while pulling out headphones jack switched silent mode on/off and it seems to fix problem. Maybe the problem is about shorting some contacts on headphones jack (in my case vibration turns off while headphones in) because of condensate which occurs while you carrying it in your pocket or maybe as Buffalee said its about broken flat cable who knows .

[Q] Broke my screen, replaced it, screen does not switch on

I have the following problem.
When I broke my phone's screen and before I found a replacement on ebay I took my phone to a local dealer to try and find a screen locally and fix it. It was a no-guarrantee deal since I bought the phone from the Uk (I'm from Cyprus) and all the risk was on me. Anyway, he eventually couldn't find a replacement here so I got the phone back.
When trying to switch on the phone back home I noticed that before I took it to the dealer the screen did switch on just a bit on the top. After I got it back the screen didn't work at all although I could hear the phone operate. I thought that the damage would be repaired with the new screen sent through ebay but after I replaced the screen today the screen still doesn't switch on at all although I can hear the phone operate.
I am sure that I have plugged in everything correct and now I am afraid that the motherboard could be damaged.
Have you ever come up to something like this? Could the dealer damage something on the phone's motherboard and now the phone operates without the screen switching on? Do you have any suggestions which might help me get my phone's screen back on?
Most likely culprit is either the phone was failing or your repair job .
jje
Or the guy you gave it to swapped out your good board for a dud thinking you won't know any better. Is he trustworthy?
Sent from my GT-I9100 using Tapatalk
Don't think so, he is a vodafone reseller, recommended by a friend. Also when I connect the phone to the computer through kies I can see the kernel version I got from here plus all my contacts reminders ect.
Any other ideas as to how to try and make it work?

HTC Titan. No sound or microphone :(

Hey guys,
I wonder if you can help! I had a HTC Desire with no problems throughout its contract and upgraded to a Titan.
Current carrier is Orange and it was bought around release from Carphone warehouses online company.
I like the phone as I mainly browse, mail and text so the huge screen was the selling point for me.
All was well until yesterday when I rang the other half and couldn't hear her, and as it turns out she couldn't hear me either. So I then discovered that no sounds will work and obviously the mic doesn't either. I have tried many resets, powers off with battery pulls and restore factory settings. I have also fully updated.
I thought I was on to a winner when I plugged in the headphones, sound could be heard through them and after some plug in and outs sound was restored without them in. 20 mins later of being rested on a table all sound was gone again. I repeated the process with the exact same results and thought I must have dirty contacts within the jack slot. I imagined the phone thought a handsfree was plugged in when it wasn't!
Unfortunately I get no sound at all again through any means now, not even with headphones. And when I plug headphones in and out they are recognised both ways by the greyed out settings appearing and disappearing!
I searched but didn't find any similar problems on the web and on here. I unfortunately cancelled the insurance and sold my backup Desire! The phone has been dropped a couple of times in the past but no shocks to cause the current issue.
And ideas or where I go from here? It should have warranty right?
It couldn't come at a worse time really as the other half is due to give birth in 8 weeks
Take it to the shop they should Exchange...don't think it will have any problem... Any way did you updated the phone? If yes try a restore
Sent from my TITAN X310e using XDA Windows Phone 7 App
Thanks,
Yeah I have tried all reset/restore options and updated. It is hardware and not a software related problem I believe.
I got it from Mobiles, a sister company/online for Carphone Warehouse. Just looked on their site and you still take it to Carphone Warehouse for repair. Hopefully that won't cost me, I just need to find the invoice!
Didn't they send you a copy of the invoce by email?
Sent from my TITAN X310e using XDA Windows Phone 7 App
I had the same issue just seconds ago. Plugging in the headphones or headsets did not solve any issues. Luckily I've only had the phone for three days (calls worked earlier).
Power cycle solved the issue but this is not desirable from a phone. I mean everything else works fine but calling is quite essential.
If this issues reappears within my 14 return period, I'm certainly returning it.

[Q] Amaze 4G speaker and mic stopped working

The phone was bought new in May and unlocked in June because it's in another country. It came with Android preinstalled from T-Mobile.
The Wi Fi doesn't work, but that's a hardware problem and HTC won't fix it under warranty because the phone was unlocked. NOt a big deal, and not the problem I'm writing about.
Last night the battery died. Today, after charging the battery, the speaker and microphone don't work.
Anyone I call cannot hear me. There is no sound at all on the other phone. No static, Nothing! It's like putting your turned off phone to your ear.
And it is the same when they talk. I can't hear anything.
I took the battery out several times and that didn't help
Did a hard reset and that didn't help either. The phone was working fine until the battery died
does anyone know how to fix this problem?
Same problem
I have the same problem. I'm looking for a solution, otherwise I'll need to send it back. Did you ever find a fix? #frustrating
Phasar said:
The phone was bought new in May and unlocked in June because it's in another country. It came with Android preinstalled from T-Mobile.
The Wi Fi doesn't work, but that's a hardware problem and HTC won't fix it under warranty because the phone was unlocked. NOt a big deal, and not the problem I'm writing about.
Last night the battery died. Today, after charging the battery, the speaker and microphone don't work.
Anyone I call cannot hear me. There is no sound at all on the other phone. No static, Nothing! It's like putting your turned off phone to your ear.
And it is the same when they talk. I can't hear anything.
I took the battery out several times and that didn't help
Did a hard reset and that didn't help either. The phone was working fine until the battery died
does anyone know how to fix this problem?
Click to expand...
Click to collapse
HTC Amaze phone only works on speaker
trbryant said:
I have the same problem. I'm looking for a solution, otherwise I'll need to send it back. Did you ever find a fix? #frustrating
Click to expand...
Click to collapse
My HTC Amaze is almost doing the exact opposite. When I make or receive calls, I cannot hear people. They can hear me, but unless I put it on speakerphone, I am SOL. It works with bluetooth in my car just fine but it is a little aggravating to have to keep a call on speaker. Anyone else have this problem? I have done a hard reset, I called TMobile...they said they were unable to help. I have the insurance, but only for lost or damaged. As it was explained to me...TMobile cannot help me in regard to phone but...if I drop it in the toilet or run over it...the php insurance will cover it (with the 150 deductible) When I signed up for the insurance it was explained to me that it was like an extended warranty. However when I called tech support, I was informed that it was not... Help please

Only edge connection //rattling camera sound and image shaking

Hello. I have no Internet connection other than edge. Whenever I chose wdspa or lte the icon shows but no reception at all. I've even tried hard reset but to no avail. This started to happen a few days ago and I know it is the phone because if I insert the Sim in another phone it just works like a charm. I think it is a hardware issue. Also sometimes when launching the camera the screen starts shaking like mad and a rattling sound can be heard, this is not the normal sound of the camera, since it did it sometimes when booting the phone, it is crazy loud now.
Any help? The no 3g connection drives me crazy! Samsung just told me to bring it to a repair centre but wanted to ask you guys if it happened to any of you. Thanks a lot.
I had the same issue with my camera. Took it to my carrier and they had to replace the lens. Samsung told me it was hardware failure in the camera. I've read a few people who have had the issue, not sure how they all fixed it though.

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