I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
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Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
Related
Took my phone in cause it wouldn't stop heating up and screen won't time out.... Hard reset everything works fine but after a few hours it started again so I took it to a cooperate store she said come back in a hour they are going to do a test and make sure our not battery related the and asked for my permission to factory rest it I have it to them pickled it up and notice no factory reset just a damn software update I was holding out from updating now I'm pissed the phone is still heating up man
Sent from my PG86100 using XDA Premium App
Fix that **** before 30 days mate.
What he said ^
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In going to call sprint in the a.m. before work
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Where did you get it from?
chrischoi said:
Where did you get it from?
Click to expand...
Click to collapse
Sprint premier early release online
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Got a new one out the box with the new software
Sent from my PG86100 using XDA App
3rd
I am on 3rd, 2nd phone on Monday 18th lastef two days that one after tech sayung my home was in hole in signial area. Owbing own business I am all over town, git 3rd after tech said 2nd was not gwtting signal. Why is this pgone so bugy? I have never had to keeo chaging phones to get one to work. This ones volume is better even thuo its hardware 002.
The one I got is perfect but I think I can notice the screen tilt but it doesn't bother me I have to do a pixel test
Sent from my PG86100 using XDA App
Maybe you guys can give me suggestions on getting mine replaced. I bought mine from a Sprint rep, not at his store. Evidently he bought it cheap by adding a line of service, then turned around and sold the phone to me. I've been having crappy 3G service, went through tech support over the phone w/no success, also took to a Sprint store and they ran diagnostics for a couple of hours, still same issues. They recommended taking the phone back where I purchased it to get a replacement (I do have TEP). Well, can't reach the guy I got the phone from. Shouldn't I be able to take to any Sprint store to get it replaced since I've only had the phone for a couple of weeks? I don't want to file a claim.
877 875 4886 call sprint retention let them know that you keep having to take the phone back due to the same problem and your really upset about it but you have been trying to bear with it but its not acceptable to spend all that money on a phone and its giving you trouble already. They will then set up an appointment at your nearest cooperate store and put a not on your account for them to swap out your phone
Sent from my PG86100 using XDA App
My phone loses data so much that I can't download a different ROM. Doesn't matter where its 3g or wifi, my phone constantly loses signal just long enough to disconnect and cause any large downloads to fail. If there isn't a software update for this in the near future I'm going to be so upset because I bought the phone on day 1 which means my 30 day return window at best buy is up tomorrow. If this doesn't change by morning, and I don't see why it will, lol, I guesses I'll have to return the phone for a new one. Any suggestions or comments are welcome.
For what its worth, I'm running stock with goodies 1.43
Sent from my EVO using xda premium
I'm in the exact same boat as you. Bout it on day one when Best Buy could only fullfill the pre-orders on the 23rd of May. Sad to see my GF stream netflix on her EVO Shift while I struggled to stream music on my EV0 4G LTE. Don't know if it's worth turning it in for a new one, or if this is just how these phones perform? *SIGH...what to do...what to do? Does it have to be taken in to the same BB you bought it?
I don't know about the same store. I would assume you can take it back to any best buy. I'm thinking real hard about returning this one for a new one tomorrow. I mean, really, how much will it suck if I have to replace it through sprint insurance if its the phone? A $200 deductible now, that's crazy. I didn't pay $200 for the phone, why sink another $200 in it?
Sent from my EVO using xda premium
If I were you I would take it back and exchange it for a new one. I just got mine last week and thus far haven't had a single problem downloading large files over wifi with mine. I can also stream pandora/iheartradio over 3g with no problems.
I always get the Best Buy Blacktie warranty for only $8/mo. I can swap the phone with no hassle. But I am really now considering on trading this in for a new one before the 30 days. At least I can hope that I get a better one with a clean activation. I still can't believe how bad data is on this phone. :crying:
I had the best buy insurance until I actually had to use it. To get a new phone, the have to send it out 4 times and have it come back still broken or unfixed. Each time they send it out it takes about a week to week and a half to get it back. Took me over a month and a half to get an old Evo replaced. At that time, I would have gladly given the hundred dollar deductible sprint charges. But now its $200 and I'm looking to have to use it within the first couple months? This is ridiculous.
Sent from my EVO using xda premium
I've found that it's not losing a data connection, Sense is killing the download.
My solution was to go to the settings, check the option to keep the screen on while charging. Then download the file while attached to the charger. Don't do anything else until the download finishes.
By keeping the download in the foreground, Sense won't kill it.
I'm now on Deck's CM9 build for this exact reason.
Good luck.
Sent from my EVO using xda premium
That's exactly what I did last night. I couldn't sleep so I set the phone to screen off never and I stared at it like a watched pot. For 515 mb. Lol. There has to be a workaround or an update in the future for this.
Sent from my EVO using xda premium
I'm not flaming anyone but woukdnt it be good practice to download on a laptop then just push the file to the sd card? That has always been how I download roms. Laptops seem to download faster anyway
Sent from my EVO using xda premium
kofkorn said:
I've found that it's not losing a data connection, Sense is killing the download.
My solution was to go to the settings, check the option to keep the screen on while charging. Then download the file while attached to the charger. Don't do anything else until the download finishes.
By keeping the download in the foreground, Sense won't kill it.
I'm now on Deck's CM9 build for this exact reason.
Good luck.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I was wondering why my Titanium Backup syncs (to Google Drive or Dropbox) weren't completing overnight! Thanks. I'm going to try this and see if it'll finish.
I would do that DJ, but I don't have a laptop right now. My 3 year old knocked it of the desk and broke it
Sent from my EVO using xda premium
StormMcCloud said:
If I were you I would take it back and exchange it for a new one. I just got mine last week and thus far haven't had a single problem downloading large files over wifi with mine. I can also stream pandora/iheartradio over 3g with no problems.
Click to expand...
Click to collapse
Agreed. Wi-Fi has been just fine, as well as streaming video or music. We all know Sprint sux. But it can only get better from here. I dumped Verizon just to come back here. In due time everyone. THings will pan out
jackpearce said:
I had the best buy insurance until I actually had to use it. To get a new phone, the have to send it out 4 times and have it come back still broken or unfixed. Each time they send it out it takes about a week to week and a half to get it back. Took me over a month and a half to get an old Evo replaced. At that time, I would have gladly given the hundred dollar deductible sprint charges. But now its $200 and I'm looking to have to use it within the first couple months? This is ridiculous.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Sorry for the bad experience bud I can tell you that the geek squad protection has gotten a lot better. Now it does not take more than 3-5 days to get another one. For some reason actually the past 4 phones I send out they get it by the next day. Avg for us is about 2 days but it all varies by location of nearest service center from you. Still 3-5 days a good estimate on getting one back. Yes it is a.refurb phone also. If your uber lucky it could be new. Sent my buddies note out and he got a brand new one back. Sent others before and they were refurbs. Guess he has lucky lol
Sent from my EVO using xda premium
Sephirothvfc said:
Sorry for the bad experience bud I can tell you that the geek squad protection has gotten a lot better. Now it does not take more than 3-5 days to get another one. For some reason actually the past 4 phones I send out they get it by the next day. Avg for us is about 2 days but it all varies by location of nearest service center from you. Still 3-5 days a good estimate on getting one back. Yes it is a.refurb phone also. If your uber lucky it could be new. Sent my buddies note out and he got a brand new one back. Sent others before and they were refurbs. Guess he has lucky lol
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Wait, so they don't replace them on the spot anymore? That's too bad. Ř years ago I got my first smartphone. Blackberry Bold (still love it ) and got it from BestBuy. But back then, they would replace it on the spot. No shipping.but, its better than nothing I guess. I should ha e gone to BB. They would have given me $200 for my Verizon GN, and plus the gift card. Ahh well
Sent from my EVO using Tapatalk 2
DJ1994 said:
Laptops seem to download faster anyway
Click to expand...
Click to collapse
That used to be the case for me, but with the LTEvo, I'm getting 30Mbps on the download. My laptop's never seen better than 25 on the same network.
I'm glad that the workaround I'd working for some. I've also heard that ROM Toolbox on a mild setting for performance may do the trick. I'm trying that now.
Sent from my EVO using xda premium
I flashed CM9 and I haven't dropped data once. I'm running 1x a lot because of where I'm at, but at least I'm still connected.
Sent from my EVO using xda premium
You do know there is an app out that disables smart sync? Just search smart sync in the market. It keeps the phone from disconnecting data when sleeping
Sent from my ADR6425LVW using xda premium
I may be wrong, but I don't think this particular issue is smart sync. I have issues downloading files even when the phone isn't sleeping. If I put the download in the background while using another app. It is nearly impossible to download a ROM without keeping it in the foreground.
Either way, can you name the app?
Sent from my EVO using xda premium
When I was in an lte area my data would cut out before connecting to lte. When I went to the same area it had blocked me from connecting to lte but data would still drop out for a sec when trying to connect to lte. Just a thought. Maybe yall are about to get lucky with some lte goodness
Sent from my EVO using Tapatalk 2
It's called smartsync disabler by jan. The mad scientist behind the tweaks
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Hey guys, I just noticed in THIS thread that Best Buy has an offer going on where if you buy an AT&T or Sprint LGOG you should get a free headset with it.
From what it sounds like, it is a good headset.
I don't know when they started this or how long it will last, but it was confirmed still going on as of yesterday (1/5/2013).
If you bought an OG from Best Buy and didn't get a headset, you should be able to go in with your receipt and ask for the headset (others in the thread have been able to).
I have not been able to get mine yet, but my fingers are crossed.
Got mine today.
It didn't seem like well known information so I wanted to post it here, sorry if this is frowned upon.
HERE is the link to the offer from Best Buy.
Edit..............
You have to be within the 30 days that you purchased your phone.
Also, it is an online promotion, but they can match it in the store.
Just show them the link, they will pull it up.
Have them Google "best buy free headset with optimus g".
Just called BB.
They said the phone would have had to been purchased within 30 days.
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
tdnick said:
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
Click to expand...
Click to collapse
Should be able to do this at any Bestbuy with the mobile section. Just bring your receipt.
Thanks, bleached. I will have to double check, though pretty sure I will be eligible.
Sent from my LG-E970 using xda app-developers app
Also print it out and/or be ready to pull up that screen for them on your phone or on their computer. Sometimes they don't know what promotions they are running on their website.
Thanks for the heads up. Just printed out the link for backup and will take it up there tomorrow since I bought mine 12/9/12. Just in time.
Sent from my LG-E970 using xda app-developers app
Once someone confirms it, I will go too.
nygfan760 said:
Once someone confirms it, I will go too.
Click to expand...
Click to collapse
From my thread in the Sprint forum:
signal34 said:
Just went to BB and got my free headset (was within the 30-day window). Had to wait over 45min because they couldn't bring this deal up on their own internal website and showing them the site on my phone wasn't good enough. I used their own computer to go to XDA, hit the link provided by bleached45, and showed them the deal was legit.
Well worth the wait. Thanks for posting this deal bleached45! :good:
Click to expand...
Click to collapse
GL.
Negative on the free headset at a store location...only if you made your purchase online.
Sent from my LG-E970 using xda app-developers app
mikeylikey said:
Negative on the free headset at a store location...only if you made your purchase online.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I just went in to the store.
It is an online promotion but they will match the deal in store.
I just got my pair.
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
mikeylikey said:
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
I'd try at another BB. I got my headset at the store one night and did not know of the free headset promotion. I read about it online and went back the next day and brought up that screen on their computer to show them and received the headset for free.
If the employee at the store told you that it's an online promotion, that is BS. They probably don't know what they are doing or are too lazy to do it. Ask to speak to a manager. If all else fails, try another BB. Good luck.
This sucks for me. I'm over 30 days but, I did order online and was considering getting the tones.
Sent from my LG-E970 using xda app-developers app
Just got mine, too. Had to get the store manager involved but polite persistence paid off. 2 things- as stated must be within last 30 days and store must have one in stock. You can check availability at BB website.
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
What kind of headset is it?
Sent from my LG-E970 using xda premium
LG Tone ...stereo b/t. $70.00 = free with phone puchase w/ activation.
http://www.bestbuy.com/site/searchp...p=+&pu=defaultusr&_D:pu=+&pt=1353823201&iht=n
---------- Post added at 04:11 PM ---------- Previous post was at 04:08 PM ----------
mikeylikey said:
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Noticed you are in Dallas... that is where I got mine... (Midway @ LBJ) it is the only store I am aware of ( in D-FW) that has any left. As I left, there were 8 more, White box in Cell phone area. Good luck. !!
I just picked up my new LGOG this afternoon armed with the knowledge that the advertisement for the LG Tone headphones is still on the Best Buy site. The employees couldn't find it anywhere on their books or searching the site themselves. After several minutes of them searching, I hopped on one of the laptops on display and Googled "Best Buy free bluetooth headphones optimus" and it came up as the first link. The guys saw it and honored it. At least at this store (Winston-Salem), they seemed fine with it, as long as it was somewhat legitimate. My guess is that there was just one page that didn't get cleared from the BestBuy.com site from when the promotion was going on. But, it's their mistake and they should honor it. I suspect they will catch on sooner or later and remove it. I also suspect that they don't sell many of these, so it might take some time before they bother.
Apparently, I'm the first one to buy the LGOG that either of the employees recalled. They didn't even know that the Rocketfish cases they had labeled for the AT&T version were actually for the Sprint (they were shocked that they were even different sizes).
Confirmed took my phone to bb they exchanged it and threw in the headset and a penny back. Took a lil sarcasm but eventually they went ahead and matched their own online promotion
Sent from my LG-E970 using xda premium
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Gr8Jeepin said:
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Click to expand...
Click to collapse
that's a great deal its like getting it unlocked for free and then some.
As soon as you get it, box that bad boy up and send it to be JTAG'd.
Sent from my HTC6435LVW using Tapatalk 4 Beta
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Gr8Jeepin said:
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Click to expand...
Click to collapse
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
orateam said:
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
Click to expand...
Click to collapse
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
It looks like the S4 had been released or already pre orders. I'm sorry but I haven't don't my due diligence researching on the One. But how does it stand above the DNA? And has it even been confirmed its coming to Verizon?
If this is real my friend might give android over ios a shot. His iphone 4 is starting to get hardware issues everywhere.
cc16177 said:
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I got mine in January and I am content with it as well. This phone does everything I need it to easily. I don't play many games on it because I would rather do that on xbox..... so instead of saving my money for a new phone I am saving for the new xbox.
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Symbiontsoul said:
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Click to expand...
Click to collapse
It figures. I ordered mine on Friday!
Amazon is selling the DNA for 19.99
HtC DNA
XDA App
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Spider210 said:
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Click to expand...
Click to collapse
where is this landing page what do you mean?
Yes where is the landing page
Sent from my DROID RAZR using xda app-developers app
this seems to be the landing page but it is still not updated as of yet. http://droiddoes.verizonwireless.com/devices/droiddna
Still hasn't gone up 12am pst is 3:00am est which it's 3;15 now so dunno
Sent from my HTC6435LVW using xda premium
The sales rep said you enter your email and a unique bar code is generated and then take that to the Verizon store to receive the free DNA. I don't know if I'll have the time before work, but as guess i can wait till after..... Wouldn't get to much work accomplished with new toy. I am going to ask if the they have any 1.5 firmware phones. Seems like a long shot but someone else was successful in finding one.
Sent from my Nexus 7 using xda app-developers app
I can't locate it. If you do, please post a link. If it turns out to be an error(would hardly be the first time a Verizon store rep was completely wrong) Amazon has the DNA for $20 for new customers and$40 for eligible upgrade.com
Alan ssh
Sent from my Nexus 7 using Tapatalk HD
I just had an online chat with VZW customer service to see if I could confirm the rumor. Here is the result:
"The DNA is free will be free at this time there is a website error so the correct price is not showing up we are working on this now we are very sorry for the inconvenience. It should be fixed later today."
Woot!!
Alan
phew .... I didn't want the internets to come after me
Sent from my Incredible 2 using xda app-developers app
My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
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I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
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What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
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I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
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Click to collapse
Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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