I bought my new Rezound on 12/2.
I bought it with two of the 2750 batteries & when it was new the battery life was amazing.
Now, for some reason my battery life has dropped drastically & when I am streaming audio (iheart radio) the phone gets so hot I can barely touch it.
I tried factory resetting it & using a different battery but it didn't make any difference.
I went back to the VZ store where I bought it, & the girl told me they would send a replacement phone but it might be a refurb. I darn sure don't want a refurb at this point.
Does it sound like this phone is defective and if so, how do I handle this??
~John
It will be a refurb but there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
Sent from my ADR6425LVW using xda premium
brisdaddy1207 said:
It will be a refurb but there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Uh oh...
Oppugnetur Status Quo Res Sunt
to get a two week old phone replaced it has to be a refurb??
That makes no sense as I have until January 15th to return the darn thing.
~John
brisdaddy1207 said:
there has been a lot of heating issues but I luckily haven't had no issues at all with my phone.
Click to expand...
Click to collapse
this is the only issue I have had, and it only happens when I am streaming online audio like Sirius or iheart radio. Are you doing online streaming??
my older Droid Charge gets pretty hot doing that also, but I don't think it ever got quite this hot.
~John
i was in the same boat. i got my brand new phone replaced with a refurb. it hasn't bothered me yet, but if it does I know I have till Jan 15th to get it replaced. this refurb hasn't given me any trouble yet, it's gotten up to 105 but that's about it.
If you bought it from Verizon directly, go to the store or call customer service (*611) and swap it out. They should give you a new one if you want it as long it's before Jan 15. Once you're past Jan 15, you're in the warranty replacement zone where you should expect refurbs. IMO, there is absolutely nothing wrong w/ refurbs, in fact I'm pretty sure the last one I received solved my own overheat issue (still testing). When it came, it was mint, and if it wouldn't have been, I would have kept replacing it until it was.
no overheating streaming pandora or amazon mp3 music. I would get it replaced.
Yeah you have till January 15th to return or exchange it.
Sent from my HTC Rezound!
dustintheweb said:
If you bought it from Verizon directly, go to the store or call customer service (*611) and swap it out. .
Click to expand...
Click to collapse
I bought it from a Verizon official store.
I went there today & the girl working there (who I had never seen before) told me the only option was to call & have them send me a refurb.
~John
Just went through the same thing... Almost. I bought my phone on Dec 2nd as well. My phone overheated constantly. On Saturday my phone decided to go into an endless reboot so I called Tech Support and explained the situation. He said the heat may have fried something and I could get a replacement. I immediately told him that I hadn't had the phone long enough to have to get a refurb and he totally agreed. He said I had 30 days to return a defective product for a new phone or a new model with no restocking fee. He also added that I actually had a little longer because of the Holiday return policy. Took my phone into the store on Sunday and told them Tech Support sent me in to get a new replacement because of my issue. No questions were asked and the guy even went through multiple phones per my request to find the latest pink buttons that we could. Walked out with a brand new phone and I no longer have heat issues. The battery seems to last longer as well. Hopefully this doesn't change. On the way out he told me if there were any more issues, I had 30 days to get a new replacement.
My advice, go get a NEW phone. If you need some ammo to win your argument, take a screen shot of your battery temp with you.
Sent from my ADR6425LVW using xda premium
Well, success finally.
I went to a different VZ store this afternoon and they agreed there was something wrong with the phone but they didn't have any in stock.
Even if they did, the rep told me they could not give me a new one but gave me a number to call at Verizon.
I called and ended up talking to three different guys before they agreed to send me a new one in a box. I will have it tomorrow morning.
~John
What temps did your phone hit?
Boy am I ever glad I got my phone replaced.
Even with ALL DAY audio streaming it has never gone much over 100° F.
I am also getting an entire day from one 2750 batt & the old phone was eating up two a day.
~John
Wow I'm jealous of the great customer service... I went to my store with over heating issues (130f after 20 min of angry birds, went as high as 137 streaming audio) and my battery only lasts about 6 hours on regular use. the guy said it was adw launcher causing the problem, bc your not supposed to run another launcher over sense. So I force closed adw and went to sense. I put a live wallpaper on and watched the temp go to 111. So he says its probably the task killer I'm running, that your not supposed to run them bc the phone doesn't need it. So I realize he is pretty much is not going to really help me so I got a little crappy. He told me to call customer service maybe they would help. Customer service eventually sent me another phone, but not a new battery. My new phone now has the same exact issues, and I tested this one first by only putting angry birds on it and that's it. It got to 127 after about 15 min. And the battery still doesn't last more than 6 or 7 hours. So I guess now I'm just wondering what the Heck I have to do to get this properly solved?
Sent from my ADR6425LVW using XDA App
jmorton10 said:
this is the only issue I have had, and it only happens when I am streaming online audio like Sirius or iheart radio. Are you doing online streaming??
my older Droid Charge gets pretty hot doing that also, but I don't think it ever got quite this hot.
~John
Click to expand...
Click to collapse
You ever figure out the problem yet, hope you did.
Sent from my ADR6425LVW using xda premium
motherpuncher22 said:
Wow I'm jealous of the great customer service... I went to my store with over heating issues (130f after 20 min of angry birds, went as high as 137 streaming audio) and my battery only lasts about 6 hours on regular use. the guy said it was adw launcher causing the problem, bc your not supposed to run another launcher over sense. So I force closed adw and went to sense. I put a live wallpaper on and watched the temp go to 111. So he says its probably the task killer I'm running, that your not supposed to run them bc the phone doesn't need it. So I realize he is pretty much is not going to really help me so I got a little crappy. He told me to call customer service maybe they would help. Customer service eventually sent me another phone, but not a new battery. My new phone now has the same exact issues, and I tested this one first by only putting angry birds on it and that's it. It got to 127 after about 15 min. And the battery still doesn't last more than 6 or 7 hours. So I guess now I'm just wondering what the Heck I have to do to get this properly solved?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
like most verizon reps, that guy is a moron. yes, it's true that a task killer SHOULD NOT BE RUN ON THIS PHONE! however, running ADW over sense isn't bad for the damn phone; that's what that app was designed to do..replace a launcher!
either way, he was a tard, and i'm sorry that he was such a dumbass. most of them are. so either way, the phone they sent you is a refurb if they didn't send you the battery. go to another verizon store, talk to another customer, complain to customer service that this is ridiculous, that you bought a brand new phone, ti was CLEARLY defective, they sent you a REFURB and that you want a brand new phone. the poster above got a brand new in box phone sent to him, you should try the same.
brisdaddy1207 said:
You ever figure out the problem yet, hope you did.
Click to expand...
Click to collapse
yea, VZ replaced it with a brand new phone and i have had no more problems of any kind whatever.
~John
Related
First of all, I will start by mentioning that this is my third Touch Pro from Sprint and I just want to confirm something before I take back to the store.
Is there anyone else who updated to the newest official firmware and have problems with your video playback from your albums. I had some videos stored from my old phone on a sd, and when I try to play it on this phone, it would cause a lot of jagging, freezes, audio playing while video is not. I then recorded a video with the camcorder and when I went to play back, it did the same thing. The settings I have it in is in
-CIF 352x288
-MPEG4
If its the phone, then I'm glad because I can go get myself the Touch Pro 2 at the store for free.
Things to note,
-had no problem like this on the 2nd phone
-upgraded the firmware as soon as I got home with this phone
-been like this for a while, just never cared to get an answer until now
Any feedback to a similar problem or non-exsisting problem would be greatly appreciated.
Look, if your ultimate goal is to get a free TP2, then just tell them that the phone gets unholy hot or some defect from the phone itself (battery lasting less than half a day with moderate use, etc). Believe me that the TP from Sprint has a bunch of those... If you start going by software, believe me that they will find a way to either fix it or convince you that it can be fixed with an update...
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Gxtsoldier said:
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Click to expand...
Click to collapse
I'm curious about this myself. I was gonna get a Hero in a couple of months when my contract is up, but if I get a TP2, I might hold out for a little while.
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Happy man said:
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Click to expand...
Click to collapse
im guessing you didnt go...?
Happy man said:
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
Click to expand...
Click to collapse
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
sherm420 said:
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
Click to expand...
Click to collapse
to answer my own question...
http://slumz.boxden.com/f244/sprint-now-replacing-touch-pro-touch-pro-2-a-1295800/
im going to give this a shot.
Hello everybody(insert simpsons joke here), it looks like i finally went to the sprint store. After what seems like a lifetime ago, i told them the problems I had, they said they would do a hard reset, and to come back in an hour. An hour and a half later and I will be getting mnyself a touch pro 2 soon. Now the only bad part is that i need to call this store to find out when they would have any touch pro 2's in their warehouses. So at least for now, I am assed out, oh and forgive me if this comes off as bad grammer, I am typing this from my touch pro 1, the screen is too small.
Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
Good luck.
Sent from my nonsensikal froyo using XDA App
woah, how'd you manage that?
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
Jacklad said:
Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
Click to expand...
Click to collapse
what a *****. i want one!
Good luck and have fun with your new phone!
Sent from my xtrSENSE Eris using XDA App
mjb413 said:
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
Click to expand...
Click to collapse
I had this issue and they gave me a refurbished Eris on the spot. I wouldn't hold your breath for a D2, haha.
I had a total of 5 Eris phones - the last two had hardware issues (bad volume rocker, broken speaker) - I very calmly requested some sort of replacement phone as I had tried so many of the Eris with no luck - the operator I got was very helpful - I asked if the Droid 1 was a candidate, thinking that since it has been discontinued they would have some refurbs in stock - when she looked for it, she came up with a Droid 2 - they had to send the battery & back separately, but I'm pretty sure the phone itself was new (no refurb date sticker on the back) - she knew there were a lot of issues with the Eris, and again I wasn't angry or combative with he and all worked out -I am due for my New Every Two upgrade this month, but wasn't really set on which phone I wanted (x is huge, incredible seems less well built and maybe old news) - funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
Jacklad said:
funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
Click to expand...
Click to collapse
Thanks for the recommendation. Good to hear!
Sent from my xtrSENSE Eris using XDA App
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
edgeupgx said:
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
Click to expand...
Click to collapse
thats weird , i called cause i was haven issues and i talked them into just renewing my contract and got a droid x and i had a yr left on my contract
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
I think it depends on who you get on the phone with. I am on phone number 5 now. The previous phone came bad out of the box and the previous 3 all had the mute call problem. When I called to get this one I asked very politely if there was any way I could get a different phone since the Eris, while a great phone when it works, has been plagued with too many hardware issues. The tech I was speaking to got very rude with me and told me flat out that the only (he pretty much yelled when he said that word) options I had were to either accept a refurb Eris or pay for a brand new phone at retail price.
I figured I got someone who has dealt with a lot of folks trying to get a new phone by complaining about device defects so I just let it slide. My supervisor, on the other hand, called in when his started randomly rebooting and they sent him out a Droid Incredible. First phone replacement and he gets an upgrade.
The sad part is that this phone is now starting to have the trackball issue. Fun stuff, huh?
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
Click to expand...
Click to collapse
i paid 100 bux the difference between the droid x and the eris lol ,, even tho i got the eris for free
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
Click to expand...
Click to collapse
I didn't have to pay a thing - they swapped out the phones and I still preserved my New Every Two upgrade for later - I do pay the $1.99 extra per month for the extended warranty - don't know if that's why i didn't have to pay anything - it seems like you get a little further with a lower key approach instead of the loud, you owe me approach - I do believe that the operator you get does help determine how they'll handle the problem - I've always had pretty good luck with them -
Hmm I paid that 2.99 a month warranty with my last phone, vastly inferior LG Dare lol, and had to deal with a separate company named Asurion(sp?). After paying that stupid charge for over a year, they were still very reluctant to send me any kind of upgraded phone. So I didn't purchase it with this phone.
Anyway enjoy the greener pastures, Droid 2 looks pretty sweet.
Yeah I tried calling Verizon and getting a replacement for my Eris (I have silent bug and broken trackball). But all they would offer me was another Eris. When I got tech support and I told him a couple of my friends which had Eris' with problems got incredibles and D2's as replacements for free, explained that that's a lie and they probably used they're new every two because Verizon doesn't just do that. Then when I talked to a customer service operator and told her the same story she explained that, that may have happened if the tech support was out of Eris'.
So I'm thinking its just who you get from tech support, luck of the draw that they're out of Eris', and it may help if you've received a couple replacement Eris' and continued yo have issues.
Sent from my FroyoEris using XDA App
I think for the most part verizon is full of crap when it comes to replacing phones. I pay 200 dollars a month and they wont even send out a moto droid first gen. I was talking to a retention agent and they were like well I would like to send out an incredible or droid 2 but we just dont have all the parts some dont have backs or batterys others dont have chargers. Weird thing was I had said nothing about wanting a newer phone at all. All I had said I would like to continue on with the android exp. I will take anyphone but the eris of course I was hoping they didnt offer the ally. I was pretty polite on the phone just getting the same story everyone I have talked to is doing pretty well when it comes to sticking to their guns currently.
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
ccoop said:
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
Click to expand...
Click to collapse
Congrats and have fun! I may be getting a free Incredible from a friend soon.
Hey Guys,
Just curious to see if anyone else is in the same situation. My first Eris was ok for a few months, but began to slow down and the touchscreen wasn't working well, so VZW shipped me a replacement. Immediately after swapping, the replacement's touchscreen was unresponsive, so I had another one shipped out, and I got it Monday. That phone is the one I have now, and it keeps overheating and dying within three hours. Replacement #4 comes on Friday.
At this point, I'm sick of these things. A phone should just work. I know the Eris was the lower-end model, but at the time it was all I could get. Today when speaking to the girl she did mention that I could purchase another 'like-new' phone, though I'd have to pay for it. The original Motorola Droid was the most expensive at $289.00. Has anyone had enough issues with this phone to get them to send you a new phone for free? I don't want to overpay for a replacement model that's already been used. My warranty expires soon as well, so I need to resolve the issue fast. I've seen success stories of some people getting new Incredibles sent to them, can any of you share how? I'd like to think that Eris #4 will work, but I'm skeptical at this point. Apparently Verizon's 'rigorous re-certification process' isn't so rigorous after all. It would be cheaper to switch networks and get a new Android phone, but it's not an option because I'm on a plan with my family.
Thanks!
Just call them and when they offer to send you another eris, tell them you simply dpnt want another eris because all the others didn't work. Keep at them, get a little angry, threaten to leave the network, and if all else fails, ask to speak to a supervisor.
Sent from my Motorola Droid 2 with Squidly 2.3.20
I think I got the only good one
Going on 10 months with the same Eris. And I have beat the hell out of it. Broke the digitizer and performed open-eris surgery.
My wife's Eris had a bad trackball after 6 months. VZW replaced and has been good ever since.
Sent from my CELB_3.7 ERIS using XDA App
Only issue is the trackball for me, and if i push down to the bottom right of it the TB works fine. Other than that, she has been a champ.
11 months for me, though mine has started to act very strange and has stopped doing some things.
Sent from my Tazz Vanilla
Well, I called Verizon today because the GPS module must have been bad. It was their signal that something was wrong when I couldn't boot the phone into safe mode, so I should be getting my Incredible tomorrow! It's been good guys... sort of lol
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
newell23 said:
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
Click to expand...
Click to collapse
Same boat here. Got it day one and its still awesome. Didnt root til july cause i be scared, lol. My kids love playing games and looking at photos. Im glad i didnt jump ship and get a fascinate. As long as we have ppl like Punk Kaos and others putting out awesome roms ill stay with the eris!!!!! KGB!!!!!
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
As long as there's Windex, there'll be "new" old Eris's!
wierdo124 said:
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
Click to expand...
Click to collapse
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
gehrc said:
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
Click to expand...
Click to collapse
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
mech_egr said:
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
Click to expand...
Click to collapse
That is a good point. Remember you are talking to a human and you can voice being upset without being rude. That goes a long way
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
Sent from my PG86100 using XDA Premium App
DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
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So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
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this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
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honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
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It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
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That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
I'm having such a hard time getting a replacement for my HTC EVO 3d. It's got dead pixels and dust under the screen. I previously exchanged it for a hole on the buttons on the bottom letting light through.
I've spoken to retentions and customer service and everyone keeps sending me back to the same store. Now the retentions manager has to be emailed everytime I do something.
I'm mulling over just killing my line in the family plan. If I do, can I just reopen the line in a few days?
Yes you can but make sure that you go to a diff store they might not help you.
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Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.
A4b_mercenary said:
Yes you can but make sure that you go to a diff store they might not help you.
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lafester said:
Mine has a few flaws but if I decide I can't live with them I will simply return it within 30 days. I don't play the exchange game and it sounds like Sprint is kind of tired of it as well.
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Well I've already gone to a different store albeit not a repair center. They admitted that yeah something was wrong with the phone but that since they weren't a repair center they couldn't do anything but refer me to the original store which is a repair center.
And yeah I think I'm going to just return it in the 30 days and kill the line.
Today I exchanged mine because the sd card kept getting a read error... Would have to open the back, pull battery, pull card, and put it back in each time (about 3 times a day for past week). They replaced it instantly in store.
Then I started walking out of the store with the new one and noticed the screen was off center. They wouldn't replace it again... even though they just gave it to me 5 min ago. They saw the issue, but said I could still see the whole screen so it shouldn't be a problem! I had to call Sprint and they wouldn't send me another one because this one came from the store (opposed to the first one from telesales). I then called HTC and had a 3 way call with them and my local store. The manager will be replacing it tomorrow. Geez.. 4 hrs wasted today... but I get another replacement finally.
I'm on my fifth one here, and I had no problems exchanging them. however, take it to a sprint repair center. They are not allowed to work on htc devices for the first 30 days of a launch device. So they must exchange it. I did not get any hassle from them. Just call customer service and create an e ticket before hand. Hope this helps
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And all five of mine have the light bleed, how htc missed this is beyond me. super fail
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Yikes
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.
SpyFi said:
I already had one replaced because the front camera was bad. I have already got a bit of dust under the screen. Probably a bad gasket seal. I have an otterbox now and it helps. Kinda worried about this phone. Also some apps randomly disappear and needs restart as well as some sdcard contents. Go figure hopefully when we have some custom roms things will improve.
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Download fast boot from the market for the disappearing icons
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