[Q]microphone problem - Galaxy S II Q&A, Help & Troubleshooting

Welcome XDa! I bought my galaxy s2 month ago. All working fine except one thing.. When im calling someone or when he calls me they almost can't hear me right like my microphone would be broken :-( . Then I need to click menu and turn off the noise reduction, then all is ok and they hear me right. It pisses me off when I.have to do it everytime I'm talking with someone. I had branded soft from orange (I'm from Poland). I'm newbie in Android things but it worked. Im using latest stock*I9100XWKK5 *Android 2.3.6 (MULTI CSC)-3 file from Samsung. Im wondering is my phone broken and should I give it on guaranty or search different way to sort my problem.my friend told I should go on guaranty because he has s2 too and he don't need to turn off noise reduction to let others listen him well. I'll also add when im recording myself in dictaphone then all sounds fine. Please help me :-( . And I also wanna ask if I'll want to go guaranty, should I put branded soft again ? May they have problems about stock but non branded soft? Thanks for answer in advance! And I'm sorry for my crazy English, I wish you will understand me lol

Related

[Q] In-call volume is very low ??

The in-call volume on my Galaxy S2 is very low even i set max call volume.
Anybody here has same problem ??
How can i make it louder ?
Thank you
vodanhdaisu said:
The in-call volume on my Galaxy S2 is very low even i set max call volume.
Anybody here has same problem ??
How can i make it louder ?
Thank you
Click to expand...
Click to collapse
Are you on XWKE2?
Its driving me nuts seeing this topic repeatedly posted with no real answer if all owners experience it, or if the volume codes fix the issue.
I have the same volume issues with headphones connected and answering calls... can barely hear anything while on subway etc...
Hopefully the voodoo sound feature will be ported to SGS II soon...
pulser_g2 said:
Are you on XWKE2?
Click to expand...
Click to collapse
I'm on KE1
yes, anytime I am in a mall or anywhere will back ground wind... it is very hard to hear the other person....
on a side not, kies keeps telling me there is an update available... each time I run it, I get some dll error... hence me browsing the forums right now!
Is this a third firmware update?
I have the same issue. Can't hear anything with headphones and without them the sound is very muffled, as if there is no treble. My N95 could go so loud that it hurt!
I'm on XWKE2. Any suggestions?
Sent from my GT-I9100
I have posted volume tweak codes here -
http://forum.xda-developers.com/showthread.php?t=1071843
Hope this helps.
RogerPodacter said:
Its driving me nuts seeing this topic repeatedly posted with no real answer if all owners experience it, or if the volume codes fix the issue.
Click to expand...
Click to collapse
I must have superhuman hearing. Been on the phone yapping(work) around 2 hrs today, maybe 15calls in total. Have no complaints. And i work in a noisy enviroment. Machinery,etc.
Was using supplied headphones aswell.
Sent from my GT-P1000 using XDA Premium App
[hey, when i press [5] audio then there is no option but there is caution menu being blocked. plz help
Hi, this is my first post. I have similar issue. I have no problem in a room with low noise but when I'm outside or in a noisy room I barely hear the voice.
if the problem only with headphones then try using Voodoo Louder from the android market. that worked for me. i never had any problem with the headset volume on my sgs2.
Sent from my GT-I9100 using Tapatalk
Solution found
My phone is unlocked[T- mobile galaxy s 2], I Have tried every GSM carrier[att pre paid, t- mobile pre paid,h20, Simple mobile, Real att, real t- mobile. (by real I mean contract) , Thought was network issues. It wasn't. Well, I gave up. Called Samsung and shipped my phone for repair. They were quick. from shipment to repair took less than own week and half. UPS second day ship and UPS second receive that four days plus three days repair. Well, the issue is gone!. They fixed the problem. What they did was raise all the sound volume Bars by default to 100 percent. I can tell this by going via volume settings. Now I'm scared of trying Any Rom coz I don't want to lose this settings. My phone was shipped back with original stock rom. Unrooted. Just rooted back. that's how far I'm willing to go , But then again ICS rom is spitting distance based on the news on my hears. don't know what to do. I hope Samsung can Distribute THIS ics ROM . with default volume up. Or hope xda can send a memo to their rom agents to default volume up. Its 20 million users out there in the galaxy two world. Crying for help. with this particular problem. Yes it's not hardware problem . its software problem. Proven.

mic possably broken

Hi
On my phone when in a call the other person can't hear me.
Loud speaker works fine
Is this software or hardware problem.
Is there two Mics? one for calls and one for loud speaker
Thanks guys
PS I'm on the latest version of neat rom
Anyone
koooowweeee said:
Anyone
Click to expand...
Click to collapse
Have you tried another ROM, restore backup etc. In short, what measures have you taken on your own to troubleshoot this problem.
- yes, the phone uses another means/ Mic when you are using loud speaker
Swyped from my Samsung Galaxy SII
I've had this problem since about 2 months after i received the phone, I posted the question here last year but no one knew. hopefully you can get a answer!!! I'm just so used to using my phone on loud speaker now every time somebody calls haha.
timmy16744 said:
I've had this problem since about 2 months after i received the phone, I posted the question here last year but no one knew. hopefully you can get a answer!!! I'm just so used to using my phone on loud speaker now every time somebody calls haha.
Click to expand...
Click to collapse
I can assist you too.
What measures have you previously taken in solving this Mic problem?
Also post your ROM details
Swyped from my Samsung Galaxy SII
Jokesy said:
I can assist you too.
What measures have you previously taken in solving this Mic problem?
Also post your ROM details
Swyped from my Samsung Galaxy SII
Click to expand...
Click to collapse
Unfortunatly i was out of the country when it happened so i was never able to claim warranty on the phone or anything so i've had to live with it.
I have tried everything i can think of to try and fix it. Different ROMS, diferent kernals, different modems. nothing has fixed it.
One thing to note, is that when i have headphones in, the mic is fine. Would the be some trickery i could pull to make the phone always use the loudspeaker microphone, even when in handset mode.
current rom is paranoid android 1.99 w/ dorimanx kernal.
i think that lower mic is used when speaker is off , but in speaker phone it uses the the upper mic.
timmy16744 said:
Unfortunatly i was out of the country when it happened so i was never able to claim warranty on the phone or anything so i've had to live with it.
I have tried everything i can think of to try and fix it. Different ROMS, diferent kernals, different modems. nothing has fixed it.
One thing to note, is that when i have headphones in, the mic is fine. Would the be some trickery i could pull to make the phone always use the loudspeaker microphone, even when in handset mode.
current rom is paranoid android 1.99 w/ dorimanx kernal.
Click to expand...
Click to collapse
Sorry about that.
Your own case looks like a definite hardware issue. Too bad you are out of country but if you can still visit any Samsung service center, you might be lucky. Those guys are always very nice and helpful to customers in my country even if you are out of warranty.
Swyped from my Samsung Galaxy SII
I've not flashed a newer ROM to see if is that yet as its my wife's phone and I've not had time to back it up before I flash.
I have the same phone and not had this problem
I've also posted in the neat ROM thread and no one has had the same issue
So if there is two mics do you think it could be broken
koooowweeee said:
I've not flashed a newer ROM to see if is that yet as its my wife's phone and I've not had time to back it up before I flash.
I have the same phone and not had this problem
I've also posted in the neat ROM thread and no one has had the same issue
So if there is two mics do you think it could be broken
Click to expand...
Click to collapse
Since its your woman's phone and you can't probably flash a new ROM at this moment, fine.
I'll say, let's assume it's as hardware issue.
I'll advise flash back your stock original or officially update firmware, And just send it to service center for repairs like normal warranty claim.
Good luck
Swyped from my Samsung Galaxy SII
ok guys still need some help with this
things ive now tried
flashed back to stock
taken phone apart and made sure the mic is plugged properly
got a new mic and swapped the over
still no joy
when in a call if i blow at the mic the other person can hear it but cant hear my voice at all
also tried this http://www.ctrlplusz.com/2011/06/fix-for-low-microphone-volume-on-the-samsung-galaxy-s-ii/
but it says that the menu is blocked
but even if that was the problem surely you would be able to hear my voice a little bit
hi
quick update
IVE TRIED EVERYTHING! ha ha
when i blow into the mic at the bottom really softly the mic still pics it up nice and loud. its like the phone can only pic up the high pitched frequencies

[q] need urgent help!

Hello s2 users!
just wanted to say i have a really big problem and i really hope that someone can help me!!!!
today i bought my I9100 from a friend. the phone is from germany and it is like 4 months old
well when i was testing it (just to be sure it works) it worked flawlessly, i mean it was very awesome and i couldn't believe it worked so great
so i bought it and when i arrived home i formatted the external sd he gave me (2gb) and i restored the system to be as a new phone
after the restore process i installed viber, whatsapp, skype and an app called MagicUnlock that i had on my previous phone
after talking like 30 minutes, the audio just stopped. the speaker stop working in any possible way just no sound anywhere
but the audio works while headphones connected i mean when i connect the headphones, after 1-2 min the speaker works but not the headphones
i said about magicunlock app because it doesn't work (i'm pretty sure s2 has proximity sensor) but i can deal without that, i only said to know if it has a connexion
and when i extraqct headphones audio on speaker works for another 1-2 min then stops and have to make the process again
well now the speaker works without the headphones connected ( it is working for like 30 min) and hope i dont have the problem again but is there anyone who can give ANY answer to that what could be the problem? my friend is saying it could be because i restored the phone but i dont think it could...
SRY MY BAD ENGLISH
Could be
Best thing to find out all phone working corectly is reflash stock room again from here
http://forum.xda-developers.com/showthread.php?p=20
Sent from my GT-I9100 using xda premium
"need urgent help" should be part of topic, Not just used solely for the topic title. Titles need to be descriptive of topic.
This is REALLY irritating me now
TheATHEiST said:
"need urgent help" should be part of topic, Not just used solely for the topic title. Titles need to be descriptive of topic.
This is REALLY irritating me now
Click to expand...
Click to collapse
i'm sorry.... im new at xda
well i went to a service and they repaired it
5 euros ) the problem was that the speaker was not in the right place
how i can delete this whole post? as i said im new
ShadowsDie said:
i'm sorry.... im new at xda
Click to expand...
Click to collapse
That is no excuse for lack of common sense.
Plus its the exact same any other forum anywhere on the net for any subject. The topic title is supposed to be descriptive of topic so that people browsing forum can see at a glance what topic is about rather then just generic vauge "need urgent help".

[Help]NR PROBLEM

Hey All And Thnx For All.
First i Have To Say : Yes i Know That Have Alot Of Guides Of NR PROBLEM But My English iS Not Very Well
So i Dont Realy Understand What To Do
i Have This Problem Since i fixed My Charger Usb On My Gs2 Next Day No One Can Hear Me
(ONLY WITH HEADPHONES OF SPEAKER YOU CAN HEAR ME)
iM Carring This Problem With Me More Thnx a Week And i Dont Know What To Do
i Tried To Change Roms
i Tried To Use An App That i Found Here
But Nothing Help Me
iF There iS Away To Fix iT With Flashing "ZIP" iTs Will Be Great Please Help Me!!!
10Days That No One Can Hear Me

Bad call quality

Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that

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