Related
So make a long story short I had to get my original tablet replaced with a another one so Woot sent me my replacement and I got it yesterday. I booted it up and connected it to my wireless and no update. I read the post where Roebeet stated on Woots site that possibly Viewsonic killed the 3588 deployment.
I got to thinking this morning and decided to call Viewsonic to see if this was true or if I have another bad tablet. She stated to the best of her knowledge the 3588 update should still be deploying to tablets that don't have it. She gave me a few things to try when I get home to the tablet and I did (one of them including a factory reset) and still no go but I did get the gtablet welcome screen which I never saw when I first booted it up. Now she said to call back later as she will inform herself if there were in fact something coming up to stop the 3588 update.
Well I called back and got a different rep. He was able to pull the support case by my phone number and he had me try a few more things including another reset and still no go on the update. He to said the 3588 update should be still running and he in fact told me he had two "wooters" call in today for some help and their tablets updated to 3588. So we checked a few more things and he suggested that I contact woot to get another replacement or I could start an RMA with Viewsonic which I don't want to do. He also suggested going to the xda forums and asking if anyone knew where the update information gets stored/cached and if it can get cleared to see if it'd update after clearing. Oh and the rep also hinted that the new update should be coming any day now but he didn't know exactly when.
The last rep said I could wait a few days and see if the update comes but I'm afraid that the update won't come out then. The rep himself said he wasn't sure himself and thats when he told me to contact Woot.
So I'm asking, has anyone else had an issue yesterday or today in getting the 3588 update?
Does anyone have any thing I try to get the update to run.
There is another thread reporting that the OTA update sytem is down and that VS is working on it.
I'd just be patient.
Rev
Just found that thread...what throws me off is that the VS reps don't know that the updater is down when I called two different times.
I would not be too surprised. Viewsonic makes lcd screens mostly and I am sure they support a lot of different devices. So who knows what access to what information they have.
I would install a fresh rom from the forums, they make the tab so much better. IMHO.
Rob
Going on 3 days, now. They did tweet back to me yesterday that they were going to look into it, but obviously no resolution yet.
Thanks for the replies. Sucks that the viewsonic reps don't even know whether servers are down or something else is going on. Ill keep an eye on the forums for any news and randomly try from time to time.
wtf.. still not updating.. unexcuseable.. does anyone have a link to do a manual update?
found link. on how to manually update to 3588
here it is
http://forum.xda-developers.com/showthread.php?t=842000
Hey, when you returned your old tablet to Woot, how did the process work? Do they mail out a replacement, and then after you receive it you mail back the broken unit?
Manually updated mine yesterday. Ota wasnt working.
Sent from my SPH-D700 using XDA Premium App
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Do you have a serial number on your unit?
I couldn't get updates and I think it was b/c I didn't have a s/n showing in my unit. I returned it and bought a new one. All is good now.
http://forum.xda-developers.com/showthread.php?t=1426881
I'm not sure if check update is actually the same thing. I just got a notification after waiting - whenever I tried to poll manually, i got no update. Who can tell...
NeoteriX said:
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Click to expand...
Click to collapse
My daughter is having the same issue. Her firmware is only at .27 and when she checks for updates in settings, there is nothing. She also has not gotten the ICS upgrade. Should she wait or manually download the firmware update?
This is our first exposure to Android, so any advice would be appreciated.
Since there seems to be a fairly high chance that the update introduces some stability issues, take the time to get used to android and don't worry too much about the update - it's fairly minor improvements. Anything you install should be kept during the update.
You should check that you have a serial number though (settings, about - at the bottom of the list)
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
jonalisa said:
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
Click to expand...
Click to collapse
Go into the SETTINGS in your PRIME then click on STATUS. If it says "Serial Number Unknown" then your sister will not be able to update to any of the firmwares, including ICS Android 4.0 or any updates Asus released before ICS.
I would guess yours actually shows a Serial Number if you are getting updates. Otherwise, there would be no way to get OTA updates.
Also, if your sister updates manually, she will always have to update manually. And that is a pain. Asus doesn't put up the actual firmware files for many days after they are sent OTA. For example, you still cannot download ICS Android 4.-0 from Asus' website, although it was release a few days ago.
3rdamention,
I did not know to look under status...mine is fine, but I will have her check hers. So, if the SN is missing, what is the resolve? I got hers at Office Depot which has been a nightmare of incorrect charges.I hope I won't have to deal with them again.
So far, no fix at all. Mine is going back to Best Buy!
If you have this problem, you cannot run certain applications, one I believe is Google Video. You cannot do OTA Firmware Updates, and you cannot root the tablet if you ever wanted to.
There is no fix right now, and Asus hasn't been any help whatsoever.
Here is a nearly 20 page thread about it if you need some friends or shoulders to cry on if you find your sister's has this issue. Plus this thread may be a decent read to acclimate you to this bug.
http://forum.xda-developers.com/showthread.php?t=1426881&highlight=serial+number
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Check this thread
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Or try this guide (better) for Failed ICS Update:
http://forum.xda-developers.com/showthread.php?t=1437285
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
That is crazy, the previous 3 days they have denied that it was ever released. Now they say it is recalled? How could it be recalled if it was never released? Asus is cracking me up!!
SmartAs$Phone said:
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Click to expand...
Click to collapse
I tried that solution, and the one linked from that thread too. Those basically tell you to re-install the .33 firmware, then update to ICS (without specifying how, but I'm assuming it would just show up for them), and are aimed mainly for people who were rooted and had deleted bloatware. I wasn't rooted or hadn't deleted anything, and still can't find the update again.
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Munkee Boy said:
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Click to expand...
Click to collapse
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
jonnybsay said:
I've even gone so far to wipe my TPrime, which took it back to .27
Click to expand...
Click to collapse
I find that hard to believe. wipe doesn't usually touch /system
tshoulihane said:
I find that hard to believe. wipe doesn't usually touch /system
Click to expand...
Click to collapse
Now that I think about it, I'm not too sure about that either... I was assuming it did since after I wiped all data, I had the .33 firmware on my microsd card, the tablet recognized it saying there was an update available, and reinstalled that firmware. But either way, the check update keeps telling me there is no update available when I'm with .33.
3rdamention said:
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
Click to expand...
Click to collapse
The funny thing about my prime is that was originally on 8.8.3.23. I haven't seen anyone else with that firmware revision, the lowest i've seen anyone else at is .27. I have manually updated to .29 with an sd card, but have held off on .33 because of the troubles others have had.
You're right, I haven't seen anything about ASUS working to solve this problem, and more and more people are cropping up with this issue. Where is Gary King from Asus on this one? He seems to be PM'ing people on the site about different issues to get resolved, but nobody with this issue has been contacted by him. I don't think it's high on their priority list, which sucks because none of us can get ICS. They obviously monitor these boards, yet we continue to be ignored.
OP: this happened to me last night.
But about half and hour later it started downloading the new update and then was ready to install. :/
Havnt had any issues since.
Dont have my prime with me atm, so i cant list serial, fw version etc.
Will post up later
I imagine that the obvious answer is also the correct one, meaning this is not going to be an option. In a way, it's just as frustrating as before Asus provided an Unlock tool (which they did, on schedule at least on the schedule they committed to.) For all of the blunders that occurred around and with the Transformer Prime, they have work like hell to overcome a lot of the issues. They haven't been entirely succesfull on all fronts, such as the reboots that keep recurring for some, but not for others with each succesive update, but you cannot fault Asus for failing to try.
I guess why I asked will be a common point of contention for a lot of us. It can be agonizing to see sweet looking ROMs showing up, and wanting to enjoy that on the Prime, but unfortunately the Bootloader Lock/Unlock is not like rooting, S-On and all the rest because just about all of those changes are undo-able.
I know personally that every device I root, I look at the tool or method to see how difficult (or possible even) un-rooting is. As long as I now I can put the device n a returnable state for warranty coverage, I am the bravest ROM Flasher in the world! LOL
Because $500-800 is a lot of money to have tied up in a device, one that has had more that a fair amount of issues, including issues that require RMA, it is just too risky for the average Prime owner to unlock the Bootloader.... MAJOR BUMMER!
A really awesome option would have been, or could be if Asus said: "Unlocked bootloader devices lose warranty, BUT, if you are able to restore the device to factory spec (including re-locking the bootloader, a tool that does not presently exist) we will honor the remaining portion of the warranty"
And yes, I am aware that the serial number is recorded by Asus during the unlock process.
That would be the ultimate option. The chance of it happening?About as likely as a new update arriving that fixes GPS completely and permanently. Oh well. One can dream, right?
Sigh.
Prior to owning the TF201, I owned the TF101 which was flawless for the first 4 months of owning it, and then one day it developed this strange off-white splotchy area on the screen, it was pretty big too... way more noticeable than a dead pixel. If I couldn't have RMA'd it, then the value of the tablet would've gone down significantly.
I'm a little more worried about the TF201 developing issues later in it's life, so I probably wont be unlocking my device until there's a way around the warranty void. A $500 gamble is not worth a minor performance boost you might get from using a custom rom (IMO).
Edit: Just noticed you live about 30-40 minutes from me, Raleigh NC here.
SmartAs$Phone said:
I imagine that the obvious answer is also the correct one, meaning this is not going to be an option. In a way, it's just as frustrating as before Asus provided an Unlock tool (which they did, on schedule at least on the schedule they committed to.) For all of the blunders that occurred around and with the Transformer Prime, they have work like hell to overcome a lot of the issues. They haven't been entirely succesfull on all fronts, such as the reboots that keep recurring for some, but not for others with each succesive update, but you cannot fault Asus for failing to try.
I guess why I asked will be a common point of contention for a lot of us. It can be agonizing to see sweet looking ROMs showing up, and wanting to enjoy that on the Prime, but unfortunately the Bootloader Lock/Unlock is not like rooting, S-On and all the rest because just about all of those changes are undo-able.
I know personally that every device I root, I look at the tool or method to see how difficult (or possible even) un-rooting is. As long as I now I can put the device n a returnable state for warranty coverage, I am the bravest ROM Flasher in the world! LOL
Because $500-800 is a lot of money to have tied up in a device, one that has had more that a fair amount of issues, incuding issues that require RMA, it is just too risky for the avarage Prime owner to unlock the Bootloader.... MAJOR BUMMER!
A really awesome option would have been, or could be if Asus said: "Unlocked bootloader devices lose warranty, BUT, if you are able to restore the device to factory spec (including re-locking the bootloader, a tool that does not presently exist) we will honor the remaining portion of the warranty"
That would be the ultimate option. The chance of it happening?About as likely as a new update arriving that fixes GPS completely and permanently. Oh well. One can dream, right?
Sigh.
Click to expand...
Click to collapse
Even if you are able to lock i it wont matter. The bootloader unlock tool provided by ASUS reports your serial number when you unlock kinda like a phone home mode. Using this serial hey generate some kinds of unlock code. This is the finding thus so far from the development forum and reviviewing the decompile apk file.
MasterZen88 said:
Even if you are able to lock i it wont matter. The bootloader unlock tool provided by ASUS reports your serial number when you unlock kinda like a phone home mode. Using this serial hey generate some kinds of unlock code. This is the finding thus so far from the development forum and reviviewing the decompile apk file.
Click to expand...
Click to collapse
This. If you relock your bootloader you only limit what you yourself can do with the tablet. The damage has already been done as far as Asus is concerned
if I had 2 primes stuck the serial number of the other prime on mine (unlocked and rooted) then unrooted and flashed back to stock would an RMA work? I don't see why it wouldn't I'm just a little curious?
Sent from my Transformer Prime TF201 using xda premium
I hope dev will find a way to stop the apk to send our information to Asus..
Inviato dal mio Transformer Prime TF201 usando Tapatalk
Voiding the warranty by rooting is nothing new.
It has always been that way since day one.
Only difference is that now ASUS has figured a way to know which units have been unlocked.
I wouldn't be surprised if other companies start doing the same thing.
MasterZen88 said:
Even if you are able to lock i it wont matter. The bootloader unlock tool provided by ASUS reports your serial number when you unlock kinda like a phone home mode. Using this serial hey generate some kinds of unlock code. This is the finding thus so far from the development forum and reviviewing the decompile apk file.
Click to expand...
Click to collapse
Cant you use multiple unlock codes to make your own decrypter, that way asus never knows and you can re-encrypt it if you need to send it in for warranty
Dnakaman said:
Voiding the warranty by rooting is nothing new.
It has always been that way since day one.
official unlocks, not developer made one clicks
I wouldn't be surprised if other companies start doing the same thing.
Click to expand...
Click to collapse
Others companies already do the same thing.
Only difference is that now ASUS has figured a way to know which units have been unlocked. Asus are just the first ones to package it into an easy to use apk. Usually they make it hard so that only people with some adb/dev knowledge can do it. Were talking about
Sent from my Transformer Prime TF201 using xda premium
foxtrot16m said:
Cant you use multiple unlock codes to make your own decrypter, that way asus never knows and you can re-encrypt it if you need to send it in for warranty
Click to expand...
Click to collapse
I am not sure this is feasible, An "un official" unlocker would of course get us half way there. Then we just need a way to properly re-encrypt that mimics the stock 128 bit encryption. It would be risky either way, and as we have seen, people are bricking devices already in the earliest stages of learning what works and what doesn't. I think that I even saw that Diamondback bricked his Prime, because Asus does not give us access to NVFlash ! (Virtuous ROM chef for Prime, our first non-Asus ROM)
So I think we are going to see a slowing of the initial rush out the gate to mod and develop for this.
SmartAs$Phone said:
I am not sure this is feasible, An "un official" unlocker would of course get us half way there. Then we just need a way to properly re-encrypt that mimics the stock 128 bit encryption. It would be risky either way, and as we have seen, people are bricking devices already in the earliest stages of learning what works and what doesn't. I think that I even saw that Diamondback bricked his Prime, because Asus does not give us access to NVFlash ! (Virtuous ROM chef for Prime, our first non-Asus ROM)
So I think we are going to see a slowing of the initial rush out the gate to mod and develop for this.
Click to expand...
Click to collapse
How exactly do they block it? It doesn't exist? There is a software block?
Sent from my Transformer Prime TF201 using xda premium
Whatever the case, atleast asus has allowed us to unlock it with this simple to use apk.
Eitherway, the future for any android device (esp for people on this forum) is to go the custom rom way!
From what i heard, CM9 is already in the works and a beta is soon to follow!
hxxp://androidroot.mobi/2012/02/22/cyanogenmod-9-for-asus-transformer-prime/
Being able to block ASUS from knowing you have unlocked your bootloader using their tool would depend on the following:
Option A: is the package unlocks the bootloader and then sends a beacon home with your device information and ASUS then voids your warranty and blocks OTA. This could be resolved by blocking the call home.
Option B: which is more likely is the tool FIRST sends a call to ASUS with your device info, voids your warranty, and THEN returns the actual unlock code.
Option C: A dev develops a aftermarket unlocking tool.
The only way to beat option B would be to decrypt the encryption and generate your own code by inserting it in a custom installer or modifying the homebeacons dns and making a server to intercept the original message and respond with the correct code etc.
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
I rooted it back in February when I originally bought it, but I finally unlocked mine last night with no issues. Installed TWRP Recovery and Androwook Rom without a hitch.
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I just got mine on Wednesday (5/31/12) and unlocked & rooted it with no problem at all...
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I unlocked mine with no troubles on Thursday, that is to say 4 days ago.
Sent from my Transformer Prime TF201 using Tapatalk 2
I've had mine a couple of weeks and updated it to.21 then decided to unlock and root, of course i took the hard road but thanks to xda and all the great devs i was able to use the unlock tool, roll back to .15 root and so on
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
tf201 said:
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
Click to expand...
Click to collapse
I unlocked a new one about a week ago. No problems here.
Sent from my Transformer Prime TF201 using Tapatalk 2
So what's the process of using the unlock app. I hate to be that guy but I think im missing something
Edit. I'm using large font so it just made it render wrong with no poss to scroll.
Sent from my Transformer Prime TF201 using Tapatalk 2
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Have spent time getting things setup to my liking but until I have CWM installed I hate to do much more. Does anyone know of an alternative bootloader unlocker besides asus? And, does anyone have any confirmed news as to what asus is doing or thinking on this? Bought device 2Jun12. Thx!
wargear said:
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Thx!
Click to expand...
Click to collapse
I believe you have to be unrooted for the Asus bootloader app to work.
Hmmm don't recall seeing that but, no big deal to try it... let you know... nope wiped twice and installed v7 clean same error about network....
I unlocked two days ago, no problems at all.
Searched other forums and seems like a common yet erratic problem. I'm not a programmer myself ( linux cisco onetime MCSE )... but it appears there are ways to rewrite .apk filez and I hope one of our talented members can find an alternate method or fix for this one.. any takers?
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
I tried from clean reset twice no root and got same msg. Firmware update says no update avail currently has build 9.4.3.17 US that it came with. nothing good is free if anybody here has a proposed solution I'm more than happy to contribute!
asus support
Well I sent asus support a description of my problem and got a reply to call a support center. They were very polite and listened to my findings after the expected warrantys gone if you tried this sermon... bottom line is this: it became clear that there is a serial number problem at asus they kept telling me mine was invalid even though I read it right off the unit to them. I pointed out that when Unit was registered online - no problem. Their only suggestion was to wipe unit download .29 and try again bad serial number not withstanding. No dice same error msg... have to wait till a modified unlocker is finished.
cam30era said:
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
Click to expand...
Click to collapse
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
truthlesshero said:
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
Click to expand...
Click to collapse
Your FFC just died....lol
DROID DOES, Apple did...like I forgot when
I was fully rooted and running the .28 update but was unhappy with it. A few days ago, I unlocked my rooted .28 TFP with no issues. I am now a very happy TFP owner running Virtuous Prime Rom with Motley's 3.04b kernel OC'd at 1.7ghz and running great!
Sent from my Transformer Prime TF201 using XDA Premium HD app
did the OP figure this out? tried reinstalling drivers (could only do windows default drivers), full wipe. about to try downloading the .28 f/w to my sd to flash/wipe it that way. i do NOT have the serial unknown issue and have had no issue with OTA's.
I did send it in for green camera and mura issues, but i'm nearly certain they did not replace my mo-bo
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!