During a phone call, my proximity sensor doesnt seem to be sensitive enough. The screen turns off when I hold it to my ear, but when I pull away to look at the screen and interact with it, the screen either doesnt turn on or it will flash on and off again repeatedly. It seems that the phone cant detect that it is not near my head any more and should turn the screen back on.
Generally it wouldnt be a big deal since the screen does turn off when its held near my head, but when I needed to use the dial pad for a menu prompt it got really frustrating when trying to press in numbers with the screen switching on and off. (I just called Verizon CS recently and navigating through the menu was a pain with this screen going on and off).
I'm coming from the Samsung Charge which was very responsive: when you pulled the phone away from your head, the screen instantly turns on for you to press in keys or hang up. With the Rezound, it doesnt turn on most of the time and I have to press the power button (which will turn it on and then automatically off again...). The problem is alleviated if I'm in a very bright place (direct sunlight) so my guess is that the proximity sensor may not be sensitive enough to detect the difference between darkness and low lighting conditions. I'm sitting in a room with a 26W CFL lamp (so not too dark) and the Rezound has trouble turning the screen back on during a call when I pull the phone away from my ear.
Was wondering if anyone else exhibit this condition or if its just specific to my device (in which case I'll have to give Verizon a ring to get another replacement)?
I'm having the opposite problem. It unlocks itself a lot up against my head. My thunderbolt did this so bad I got a replacement thinking it was a defective proximity sensor. But it wasn't and I got in the habit of manually locking the screen on calls. But now my rezound does it but not as bad. I think htc sucks with proximity sensors cuz auto brightness is never programmed properly. It doesn't go dark enough compared to Samsung and motorola phones with auto brightness on. It only has about 3 brightness levels like in the HTC brightness widget, whereas stock Android has 5.
Sent from my ADR6425LVW using XDA App
I'm having the same problem. The sensor would force the phone screen off as soon as I make a phone call. The verizon rep had me hard-reset while I was on the phone with her. The same symptom arises after the hard reset and the phone is brand-new.
I had to reset to get her to send me another rezound replacement.
On this replacement, however, I'm having the same issue again. My gf's rezound doesn't seem to have the issue.
I'm having a second replacement sent now. This is pretty annoying.
The interesting thing is the issue comes and goes. One day the sensor wouldn't respond, and other days it works fine. Although I would say that the issue deteriorates over time and never improves.
Related
So i got an HTC HD2 recently and i found out that when making a call i want to check the time i have talking when im still talking but all i get is black screen is there something wrong with my phone?
No! the issue is the user lol
It's what is known as a feature!
It stops your ear from hanging up on callers.
It should give you a screen if you take it away from your ear for a few seconds, though sometimes it is a little slow. try pressing the home key?
Can't actually make mine stay dark when I tried.
to test it make a call and cover the sensors along the top of the phone with your finger, it should go dark then uncover and the screen should light up again.
I'd only worry if it never lights up again.
Hi guys,
Ill start with saying that my english is veryy bad
But my problem is:
I quess my light sensor on my hd2 is almost defect.
why?
When i start a call (or got an incoming call) the screen turns black
(as its suppose to be when you hold it to your ear)
But it turns black all the time, no matter how i hold it.
So i did a quick test, i called a number, and took a very bright light (100w) just next to the sensor. and after that, it doenst turn black for the first time!
So the sensor isnt working correctly anymore?
It is since my telephone has gone back to the shop for a new screen.
Can i make it better with software? Cause it works.. But only with a very bright light.... Or do i need to get back to the shop?
thnx
try a soft reboot and then if needed a hard reboot/factory reset. don't forget to back up the phone first as it wipes the phone
Sorry, i was forgotten to say:
Ive tried different roms, and even Android. Results are always the same!
That is an odd problem. Especially since the ambient light sensor is not what is used to black out the screen during calls. That would be the proximity sensor.
If you look very carefully just to the left of the speaker at the top of the phone you will see the proximity sensor. Do you have a case on your phone that may be blocking/interfering with this sensor? Do you hold your phone in a way that your fingers or hand may be close to this sensor?
Another thing to try is put the call on speaker phone, this should disable the proximity sensor and keep the screen on. If it does not then you may potentially have a hardware issue.
I haven't got something blocking the sensor. But because my screen was broken, they placed another one. (And since then it happend)
Ok, i did some tests..
I cleaned the screen very proper. And i was sure there was no spat of dust or whatever. so i called again.. And it worked properly!
But.. When i put my finger on the sensor.. (So its not 100% clean anymore) it turns black again. So its veeeeery sensitive..
When i turn on the speaker.. It doesnt turn black..
So conclusion:
It turns back way to fast. Only when the screen is 100% clean, and there is enough light in the room.. It works properly..
Aren't there any settings for windows or android to change the sensitivity? Cause this is very annoying..
Aren't there any settings for windows or android to change the sensitivity? Cause this is very annoying..
Click to expand...
Click to collapse
Not that I'm aware of. It sounds like they didn't do a proper job of replacing the screen. The ammount of light in the room should have no impact on the screen turning on/off. Also, my screen is often quite filthy and I've never had that trip the proximity sensor. It is possible that the sensor was moved or misaligned during the repair.
Hi everyone,
funny thing happened to my Mozart. Whenever I make a call the screen shuts off like it should, but it doesn't turn on again when i remove it from my ear until the call has ended.
Which works fine if the other person hangs up, but it means I can't hang up. Whenever I reach a voicemail i have to take out the battery to hang up!
First i thought it was a rom issue, i had just gotten my hands on the mango beta when i first noticed it. I thought it might be buggy.
But the problem remains after hard reset and flashing with a different rom (pre-nodo & nodo).
I found out that the sensor still works. The screen is reactivated when i shine a bright light (halogen spot or so) onto it - but only for as long as the source shines onto the sensor, else the screen shuts off again. wierdly enough, direct sunlight doesnt seem to be enough to trigger it anymore.
since i upgraded my phone with a 32GB microSD I guess I'm not eligible for warranty, huh? but im pretty sure it happen long after and i didn't accidently break something while opening the phone.
very weird... any ideas?
I had this problem on the weekend.
I removed the matt screenGUARD, and the problem disapeared.
Also you can reactivate the screen by pressing the on/off button...
thanks for your comments.
unfortunately, I don't use a screen protector and the standby-button doesn't work during a call
I have this problem also, with stock 7392 rom. The sensor seems to work when dialing, but stops a short time after a call is connected.
The power button works for me to turn the screen back on however...
Where is the proximity sensor ?
where on the device is the proximity sensor located?
I have been having difficulty with the screen not switching on during phonecalls and I have to remove battery to end outgoing calls. Pressing the power button doesn't help either. I don't have a screenguard to remove.
The problem started not long after, but not immediately after my daughter dropped the phone down the toilet. It took a few days for the phone to gently dry out and it worked again except for some residual water between the screen and the glass.
Richard Fantom said:
where on the device is the proximity sensor located?
Click to expand...
Click to collapse
The sensor is about 1 cm to the top and right of the htc logo. It's barely visible and it is dark violet. (Or something like that, I am not very good at naming colours.)
Anyway, I sometimes also experience problems with sensitivity with HTC Mozart, mostly during calls, especially when the proximity sensor has been activated. Sometimes the home button freezes after a call... It's a bit annoying.
Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
Wirelessgirl said:
Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
Click to expand...
Click to collapse
Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
I have noticed this effect on my phone as well. Above my computer area, is a lamp, that is somewhat round. Every once and a while the smart stay will detect an object that it thinks is a head, however it is not. So the screen will stay on. Just move it. The smart stay does not work 100% in lower ambient light also. So if this screen off issue is occurring more often at night or in low light environments, that is fairly typical. Your phone is fine.
SlimJ87D said:
Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
Click to expand...
Click to collapse
Ok, I turned on my front facing camera to center my face. I have to say that's an awkward way of holding the phone to make sure Smart Stay detects your eyes.
My screen is set to time out for 30 seconds.
I did turn off smart stay last night and my screen turned off. I know it's an issue with smart stay. But could it also be a front facing camera issue? It seems to take pictures okay though.
get out of the house now. You have a ghost.
Does anyone else suffer from an issue where you make a call from contacts and screen turns itself off? It's really annoying, and sometimes pressing the home button doesn't work, it turns screen on and then it goes off again...
Is this really normal behavior for the s6 edge? Anyone?
The phone turns the screen off when making a call and putting something near the proximity sensor like your hear or your hand.......
Otherwise it stays on, unless you have a very short standby display time.
It was the screen protector covering the proximity. Even though it was clear seems to still block proper functionality of the sensor. I only just figured this out... Next time I'll get one with a cut out for the sensor.
Sent from my D6503 using XDA-Developers mobile app
That is normal for basically any phone due to the proximity sensor. It detects when an object is near it while making a call since it will think you are holding it up to your ear and it turns itself off to save battery life. The proximity sensor is not a camera, so it does not matter if the object it detects is clear.