Howdy all,
Hoping someone can help me out with an odd problem since Google has taken my money and decided I'm not worth helping.
When I purchase something from the market, it hangs on authorising payment in the market app. In the meantime the payment is taken from my card, I get an email with receipt for the order, then the market will error with the message "You will receive email when your purchase is resolved". The app then seems to freeze in a state of permanent purchased but not delivered. 24 hours has passed and I can still hit the refund button and process a refund.
This happens both on my Xoom and SGS2 whether purchased from the market on the respective device or from the website. The entries on Google wallet appear to be the same as previous successful purchases just without the delivered/shipped detail on them, and the message this item will be automatically downloaded to your device is absent.
Can anyone shed any light on why this is suddenly happening? I'm stuck in hospital at the moment and my tablet and phone are all I have, so this really sucks.
Oh, and I have tried multiple payment methods with no success.
I have it hang on purchasing. Then I get the email. Then it comes back and says that my payment method was declined. They don't touch my account tho.
The market has soo many bugs. They should just add PayPal as a method of payment.
Sent from my SGH-I747M using xda app-developers app
Related
Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
CZroe said:
Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
Click to expand...
Click to collapse
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
zelendel said:
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
Click to expand...
Click to collapse
Thanks, but I already looked for Google Checkout options in the logical places last month and found nothing, but I shouldn't have to even look: It is illogical that they would use the service without my permission and without informing me. Even so, I checked Google.com>More>Even More while logged in and searched in the page for "Check" with no results. I am logged in. On the Google page I only have search related configuration options.
OK, so I tried to go to checkout.google.com MANUALLY and it forwarded me to "Google Wallet," which I have never used before. I had to agree to all kinds of things just to get in there and delete the card, so it's like they were holding it hostage until I agree. One thing is for sure: I NEVER agreed to automatically be charged through the Android Market. *NOW* will I finally be prompted for payment options when I chose to buy an app? I'll find out soon.
They are getting pretty sloppy. First, I got slammed by over $30 of texting fees because their Google Voice app said it was receiving the messages in the messaging app instead of saying that it was forwarding them to my mobile number (Grrr... without even a warning about potential fees, they worded it exactly like the feature I was looking for: like iMessage and BBX or SMS GV Extensions on iPhone integrating with the native text messaging app).
The fact that there is no mention of GCO/Wallet anywhere on the Android Market options or help pages is a serious oversight.
Oh yeah I forgot that Google check was changed to Google wallet recently. I know when I buy an app it tells me what card it is charging it to before I buy it
same here. I didn't start using the Android Market until the 10 cent deals came out. It asked me if I wanted to charge it to my cell provider or enter a new credit card. Each time I make a purchase I have both of those options, though my credit card info is saved with Google Wallet or what ever it is. Then I have to manually enter my pin. I wasn't sure what this was at first, but tried my phone lock pin and that was it.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Last week I noticed a device under my Google Play account (My Devices) that is not mine, a phone on a Romanian cell phone company network. I also noticed that someone from Russia had accessed my Gmail account. I changed my Gmail password (the old one was alpha-numerica,random, with symbols) and turned on two step authentication.
The Gmail account seems to be ok. The contacts all there and no messages removed or messages sent by people other than me.
The only sign of the intrusion is about a dozen "free" apps ordered by that device. It included sketchy gambling apps, a child's game that from comments I read has adult advertisements, and ringtones. After I changed the password there are new "free" media on the account - books and various video. These appear to be from a different user - all in English as opposed to Russian and nothing sketchy.
My guess on how this started - I downloaded an app with about 100 reviews. The next day the "free" apps started to appear, and the unauthorized device also was added the next day.
My SGS 3 isn't rooted. For Jellybean it seems that I have to wait for a stable root, should be another few days.
I contacted the Play Store support and they were of no help. They referred me to Gmail support but Gmail doesn't offer phone support. I think only support on a Google Group forum.
Any idea how this could have happened and how to get this device off of my account? My PC's are secure and my primary PC is Linux.
starfcker69 said:
Last week I noticed a device under my Google Play account (My Devices) that is not mine, a phone on a Romanian cell phone company network. I also noticed that someone from Russia had accessed my Gmail account. I changed my Gmail password (the old one was alpha-numerica,random, with symbols) and turned on two step authentication.
The Gmail account seems to be ok. The contacts all there and no messages removed or messages sent by people other than me.
The only sign of the intrusion is about a dozen "free" apps ordered by that device. It included sketchy gambling apps, a child's game that from comments I read has adult advertisements, and ringtones. After I changed the password there are new "free" media on the account - books and various video. These appear to be from a different user - all in English as opposed to Russian and nothing sketchy.
My guess on how this started - I downloaded an app with about 100 reviews. The next day the "free" apps started to appear, and the unauthorized device also was added the next day.
My SGS 3 isn't rooted. For Jellybean it seems that I have to wait for a stable root, should be another few days.
I contacted the Play Store support and they were of no help. They referred me to Gmail support but Gmail doesn't offer phone support. I think only support on a Google Group forum.
Any idea how this could have happened and how to get this device off of my account? My PC's are secure and my primary PC is Linux.
Click to expand...
Click to collapse
I have the IMEI # of the phone added to my account, also the model number (registered in Russian Federation). Could the IMEI be useful? I can PM if interested.
Imeis are quite useful to many people...Just don't pursue this on xda.
Sent from my Galaxy Nexus using xda premium
My account too was almost hacked.
I signed into youtube and a notice was shown that someone from ip in china tried to log into my google account and it denied them and i changed my password. No weird apps nothing.
The thing is probably the app you downloaded.
Just because it has 100 downloads doesn't mean its malware but you need to check permissions always.
Even big games like "Paper Toss" has been know to sell peoples info to companies.
When you read permissions. There should be a list of all the options the app requests.
Be Smart. If you download a calculator, It shouldn't have access to your personal identy, messages and the big key is internet access.
If you download a calender it may need access to contacts but it it also needs internet access, its probably is storing your contacts and sending them out to a site that then sells to a company and lastly, your grandparents receive phone calls asking if they want to buy a service and use your name as who referred them.
Also. rooting is a good option. With an app on here called pdroid or droidwall you can download those apps but it will alert yyou when the app wants to use a permission (like internet) and gives you the option to allow or deny.
good luck
I have one update. I think that after I changed my password and went to two step verification, the purchases of "free" apps and media stopped. It's been four days and nothing new added. So far so good. Thanks for the replies. BTW, Google of no help.
I'd still like to know how the Gmail account was compromised - I may never know.
similar thing just happened to me (Galaxy Note) appeared on my account from no where. When I contacted google if they can help or if they are interested in tracking him down, all they said was we cant help you. And change the pw. Obviously I know that I need to change the pw. I know Apple would have tracked it down somehow if it was an iphone. My pw has 22 characters number letter symbols yet it was hacked.
Since google is not helping me I installed Android Lost app on this NOTE and waiting to get a location update via email. I know it wont do anything much and I cant do anything against him or her since no paid apps were downloaded. Still I would like to do something to crooks like this. He only had 6 apps installed (facebook,viber candy rush) and terminal emulator (which worried me).
I really hope that Android close their unlimited backdoors in the OS.
Hi All:
I've been selling apps in Google Play for 3 years. I found out that the sales amount in Google Wallet doesn't match with the amount that I received. The amount shown in "Business insights" for "All time" is 40% more than what I received. I wondered why I received 40% less so I reported that to the Google. The next day, I got email from the Google Merchant team and they told me that my app has IP infringement issue and they remove my app from Google Play. I told them that there are a lot of similar app and I am 100% sure I am not using someone IP. I appealed but they said it is their final decision and it will not be changed. In the mean time, Google secretly changed my Google Wallet record without notifying me. I kept emailing to them about the issue but they kept changing the representative and they finally advised that the issue happened because some orders are double counted. When I ask them for the double count detail for a specific month to see how the double count occurred, they refused to give the detail to me.
I would like to know if anyone has the same situation? Or anyone knows what to do in this case. Thanks in advance!
Best Regards,
Lee
So I finally upgrade my LG simple 1G phone to a VZW Galaxy S4, allowed it to update to MK2, setup my gmail account (not G+ though), take care of organizing it like I want, etc. Next thing I notice, that in my gmail I start getting dangerous looking spam ("update your Amazon credit card info", "update your ###### info", and the image had a link which would've sent me to a Yemen domain. Nothing happens without a reason, and the only thing that changed was I gave the phone my gmail logon. I did not directly give account info to any of the other vendors advertised on the bloatware on this phone. I should add that prior to this I was familiar with the spam I'd get in gmail (and gmail would flag it into spam folder) and it was consistent and never made it into my inbox.
This being my first android I'd appreciate comments on your experiences with this, and anything you can share on how to better safeguard my info. I hate google, or anybody for that matter, having so much access to my credentials which I normally and successfully hold fairly close. (Yes this is my first smartphone).
I am a Malwarebytes registered user on my desktop and laptop so I downloaded their app onto my phone, but something tells me what caused this spammer to source me was over-sharing of data on google's (android's?) part.
Thanks
MessyPotamia ("because in the land between the Tigris and Euphrates, things are a MESS")
Huntsville, Alabama
I think its pretty safe to say its coincidence. My family owns about 5 Android devices and I myself have three Android devices currently in active use , two gmail account, one for my personal devices and the other for family use and so far, we have yet to get any 'weird' spam issues except for the occasional spam that promises me that I'll get bigger manhood and such. Try playing with the app settings or try another email app. I mean, if you have a gmail account all this while and google wants to sell off your personal information, they would have sold it a long time ago and not wait only now because you have a new smartphone right? Lol
Sent from my GT-N7105 using xda app-developers app
mha93 said:
I think its pretty safe to say its coincidence. <SNIP> I mean, if you have a gmail account all this while and google wants to sell off your personal information, they would have sold it a long time ago and not wait only now because you have a new smartphone right? Lol
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
Didn't mean that I think G directly sold it off, but something enabled a spammer to target me. Have been getting this same spam about 1x / day since I shared my 10 yr old gmail acct w/ VZW/I545/MK2. Something triggered it, I don't believe in coincidences (my prior CI work, sorry!), and the only thing that changed was my new setup.
Maybe its something that you've installed? Like have you pirated any apps or downloaded any sketchy apps? Besides that, I can't think of other ways besides logging in to your gmail account, and actively mark the emails from that address as spam.
Sent from my GT-N7105 using xda app-developers app
mha93 said:
Maybe its something that you've installed? Like have you pirated any apps or downloaded any sketchy apps? Besides that, I can't think of other ways besides logging in to your gmail account, and actively mark the emails from that address as spam.
Sent from my GT-N7105 using xda app-developers app
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Click to collapse
Two days later from my orig post. First, I have not downloaded any suspicious apps (only 2 banking apps, and they're pretty secure), one or two others from app store (but uninstalled them when I wasn't impressed). I set up my wife's yahoo email account as another account under email; one gmail account I use often as another email account; and my regular gmail account is the main phone account. My regular gmail account gets very little spam.
Now I notice my wife is getting evidence her contacts have been harvested, as folks in her contacts (some very old contacts) are replying "Did you send this? " or rejection messages from their .gov or .mil enterprise mail server. She has had registered malwarebytes on her laptop, as do I on mine. Tomorrow I will run CCleaner and HijackThis on both hers and mine. I must say the neither of us visit suspicious places or have any poor practices regarding opening emails or attachments, and our Secunia PSI scores are usually around 98.
This has to have something to do with my new Galaxy S4 and the fact that I gave it my gmail credentials, and her yahoo credentials.
This is not a coincidence.
After googling around, I came upon several forums stating that their users are getting spam mails after logging into their gmail accounts from their 'new' smartphones. So I guess your case is not unique. In all the cases, they managed to solve the problem by changing their gmail password. So what I'm thinking is that your phone is a 'manufacturer refurbished phone' or at least one that was returned to your carrier and repackaged again and that the previous owner left a malicious code or script in the phone. So short of returning to your carrier or to Samsung, I suggest that you change your password, factory reset your phone, update the firmware before logging in to your gmail account and see if it changes anything. The best bet is to return it to Samsung or your carrier on grounds that its a 'defective device' or at least claim that something is wrong with it. Chances are, they will reflash a fresh new firmware onto your phone and would in theory solve and delete any malicious code in your phone. Or they'll replace yours with a new phone. Yeah sounds troublesome but if you want to skip Samsung and reflash a new firmware yourself, head over to the S4 forums and see the method of flashing a new stock firmware. Sorry that your new smartphone causes so much problems. Google is quite helpful when its working right.
Sent from my GT-N7105 using xda app-developers app
(Problem solved)
mha93 said:
After googling around, I came upon several forums stating that their users are getting spam mails after logging into their gmail accounts from their 'new' smartphones.<<SNIPPED for brevity>> Google is quite helpful when its working right.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
The source of the spam is most assuredly the YAHOO MAIL ANDROID APP (downloaded 3 days ago from App store and put on her android, not mine). After running (reg'd) malwarebytes, plus CCleaner and HijackThis (all showed nominal) I began to suspect it was on Yahoo's side, and sure enough there are plenty of recent articles about their vulnerability. Removed the app from her Moto Droid.
I particularly enjoyed reading this:
[I can't post outside links, google the search terms "even-yahoo-employees-dont-use-yahoo-mail"]
Meanwhile, everyone here I thank for participating in this thread.
I'm planning to remove my main google play account (originally used to purchase donation package) to use a secondary account, but there is no internal option to backup/restore lists of greenified apps and experimental settings.
What should I do in this case?
I would use Titanium Backup
Sent from my OnePlus One using Tapatalk
isaak said:
I'm planning to remove my main google play account (originally used to purchase donation package) to use a secondary account, but there is no internal option to backup/restore lists of greenified apps and experimental settings.
What should I do in this case?
Click to expand...
Click to collapse
adlx.xda said:
I would use Titanium Backup
Sent from my OnePlus One using Tapatalk
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Click to collapse
Titanium Backup will save all of your settings, but it doesn't do Donation package, you have to download that from the play store every time. Since you plan to change accounts, you'll probably have to buy it again.
Yes, there's no way to transfer payed apps from one account to another. See Google policy about this https://support.google.com/accounts/answer/58582?hl=en
Sent from my OnePlus One using Tapatalk
Bit you can have that account connected only for that. You don't need to sync anything else.
Sent from my bacon!!!!!
I've already tried to remove other syncs in the old account, they will appear again after a while for some unknown reason.
I sent a support email about 10 days ago and I'm still waiting a reply... basically I'm asking a refund to buy greenify with the other account.
I'm sorry, the refund policy for Greenify donation package is "guaranteed refund in 7 days".
Although your request is completely reasonable and acceptable, but due to inability to verify your claim, I cannot refund it.
oasisfeng said:
Although your request is completely reasonable and acceptable, but due to inability to verify your claim, I cannot refund it.
Click to expand...
Click to collapse
My claim is verifiable.
I still have the receipt, containing:
- buyer's email
- ID transaction
- purchase date
- method of payment
- item's price
provided by accessing to Google Wallet website:
https://wallet.google.com/
With Google Wallet I have the option to require any refund in any moment, in agreement with the seller.
So, in case I buy another Greenify license with the new account, I can send you an official refund request using Google Wallet platform, providing:
1) ID transaction and email related to old purchase order
2) ID transaction and email related to new purchase order
My question is: do you agree a refund if I proceed in this way?
If yes, I'll start immediately with the refund request through Google Wallet, as explained above.
isaak said:
My claim is verifiable.
I still have the receipt, containing:
- buyer's email
- ID transaction
- purchase date
- method of payment
- item's price
provided by accessing to Google Wallet website:
https://wallet.google.com/
With Google Wallet I have the option to require any refund in any moment, in agreement with the seller.
So, in case I buy another Greenify license with the new account, I can send you an official refund request using Google Wallet platform, providing:
1) ID transaction and email related to old purchase order
2) ID transaction and email related to new purchase order
My question is: do you agree a refund if I proceed in this way?
If yes, I'll start immediately with the refund request through Google Wallet, as explained above.
Click to expand...
Click to collapse
OK, request for refund on the old purchase, with your new order number. I'll refund it for you.
oasisfeng said:
OK, request for refund on the old purchase, with your new order number. I'll refund it for you.
Click to expand...
Click to collapse
Apparently it can't be done if they're passed more than 180 days. I don't understand the meaning to permit a refund request at the beginning, making you believe you can do it indefinitely.
Google really needs to fix its interface.
@oasisfeng since Google doesn't let him to do a refund, if he send you the receipt you can send him over the 70% of the value since this is how many you get and send them to his PayPal.
Just an idea. ?
Sent from my bacon!!!!!