hi guys,
i had a problem to my brand new evo 3d (it turned itself off) and i brought it to the service center. in italy, they send it in another city where it's repaired.
today i went to service center again to take my fixed phone but...surprice:
they told me it cannot be fixed because "corrosion by water introduction".
i can ensure it never see water, it was new!
i bought it sealed, so i thought there is been a problem during the productive process or, most probably, during the trip when it's been sent.
by the way they gave me a new battery and i hope that the turning off problem is been solved (but i think not). my phone is copletely oxidized and i can't demonstrate it's not been me!
EDIT: it turns off touching the battery, as before...so i don't know
Ok
Sent from my PG86100 using Tapatalk
Yup, it's the new garbage way for companies to deny warranties.
Canon did it to me once.
Small claims court is the answer, but it is a painful and long process.
Call your local county clerk's office or visit their website.
Sorry, it stinks.
Maybe they roughing up the battery connections (pencil eraser). Otherwise, sign up for Sprint insurance. You have 30 days to do it after any activation!
kneeldug said:
Yup, it's the new garbage way for companies to deny warranties.
Canon did it to me once.
Small claims court is the answer, but it is a painful and long process.
Call your local county clerk's office or visit their website.
Sorry, it stinks.
Maybe they roughing up the battery connections (pencil eraser). Otherwise, sign up for Sprint insurance. You have 30 days to do it after any activation!
Click to expand...
Click to collapse
it's a no brand one, so not other insurances.
btw i saw the photo of the damage on their pc and htc will send me them soon. for what i remember, i saw a damage not compatible with water: everithing was corroded and i had my phone since 8 days, so it's impossible to do something like that with water. i also remember that there was something jelly, i thought to some acid.
i have to wait for these photo. if i remeber well, i hope htc will send me a new phone
loscassapalle said:
it's a no brand one, so not other insurances.
btw i saw the photo of the damage on their pc and htc will send me them soon. for what i remember, i saw a damage not compatible with water: everithing was corroded and i had my phone since 8 days, so it's impossible to do something like that with water. i also remember that there was something jelly, i thought to some acid.
i have to wait for these photo. if i remeber well, i hope htc will send me a new phone
Click to expand...
Click to collapse
Gelatinous goop and corroded battery/terminals? Sounds like you got a crap battery to me.
user7618 said:
Gelatinous goop and corroded battery/terminals? Sounds like you got a crap battery to me.
Click to expand...
Click to collapse
And even with his new battery, when he touches it the phone turns off. Maybe the old battery messed up the contact area or something?
Also, the goop could have triggered the water detector slips which sucks, but I think with some and politeness on the phone with HTC they might send you a replacement.
i don't think it's the battery, i had that problem from the first hour of use.
there is another strange thing: the first time it wouldn't turn on. i did an hard reset (by volume key) to make it work.
i'm still waiting for these photos. i hope for a replacement because it never saw water at all.
i saw on the spirit forum that this problem is quite common on the evo 4g.
these are the photos (attached).
the call center told me that is quite impossible to see a new phone and the registered office is in England.
in 2 days customer care will contact me.
I had this happen to me before with my HTC Hero. They are just trying to push you over and fool you. If it is the battery's fault which was also my case then use the battery acid wil trip the water section strip on the one. I had to go to 3 different sprint stores in my area to get this settled. The last guy told me that the other 2 were just being lazy and didn't want to do their job. My only advice is try another store and take it in and show them it is a manufacture defect and not a user caused problem.
Aersaud said:
I had this happen to me before with my HTC Hero. They are just trying to push you over and fool you. If it is the battery's fault which was also my case then use the battery acid wil trip the water section strip on the one. I had to go to 3 different sprint stores in my area to get this settled. The last guy told me that the other 2 were just being lazy and didn't want to do their job. My only advice is try another store and take it in and show them it is a manufacture defect and not a user caused problem.
Click to expand...
Click to collapse
that's the problem!
in ital...in banana republic there are no official stores. we have htc call center, that's all! there is one service center and they trust in it.
besides there is an exposed part (the sim block) where i can clearly see the contact and they are clearly clean!
loscassapalle said:
that's the problem!
in ital...in banana republic there are no official stores. we have htc call center, that's all! there is one service center and they trust in it.
besides there is an exposed part (the sim block) where i can clearly see the contact and they are clearly clean!
Click to expand...
Click to collapse
Oh I see. Sorry man I don't know anything about wireless companies and policies in other countries just USA. The only thing I can think of is maybe showing them personally that they have no idea what they are talking about.
Take the phone apart yourself, print the photos out they sent you, go into shop and say oi, NO! LOOK! Looks nothing like the photos.
However the only problem with this is that you'd void your warranty if you open the phone case yourself.
Could you take to a third party shop and get it fixed?
Mr Paul said:
Take the phone apart yourself, print the photos out they sent you, go into shop and say oi, NO! LOOK! Looks nothing like the photos.
However the only problem with this is that you'd void your warranty if you open the phone case yourself.
Could you take to a third party shop and get it fixed?
Click to expand...
Click to collapse
i cuold take it to the shop where i bought it only in the first week. i didin't took my phone there because i thought that it would be faster with the service center
i cuold have hundreds of surveys of engineer (for free), but the problem is, as you sais, the warranty.
if i can't convince the customer care, i'll try with a consumers' association
customer care called me, but he said that i can't prove that.
i called consumers' association. our legislation said that i have to go to the shop where i bought it and they have to replace it to me. if they don't, i have to go to the small claims court and they said that i should win.
EDIT: i have the proof: the water damage sticker on the back is white! i called htc, but always the same...they'll never change it
it came back from the service center for the second time.
also with the water damage sticker withe, they said the same thing. the registered office of the shop trusts htc.
the small claims court in rome needs at least one year, date where i hope i will be in another country...so i have a new brick in the drawer.
EDIT: at the end, the shop paid for a new phone...but htc can forget my money for the future
Sounds like the store you bought it from ripped you off. They must have repackaged a returned phone and passed it off to you as new. It's pretty easy to reseal a box to make it look new.
Related
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
So I was having a weird issue with my wifi turning on and off until it errors out. SO I took it in and they said it was my apps causing the prob... actually it started happening when I updated the software a few months ago...
3 hours go by, they completely remove the phone software and re-load it.. still no good.. so they said they would order me a phone and it would be in wednesday 'today' this all happened monday.
so I go pick it up, he puts the battery in and re-assembled the case, all was good... when I get home; I sat on the couch and got ready to re-download all my apps which is when I notice that the 'back' button isnt lit... like the LED is bad or just not there. So I think... maybe its supposed to be like that. NO, I looked at an old video I took of my phone and everything worked..
so I get to snooping around by taking the phone case apart and found a sticker saying ' VTO 10/06/2011' VTO means I have no idea, however I also found some weird sticky goo where the seam of the case goes...
clearly this phone is either re-furbished poorly or straight up used... I paid full price for that phone and I expect a replacement Identical to the one I bought.
keep an eye out if you use your insurance for an in-store exchange.
All in store DHRP/insurance replacements are refurbished devices regardless of whether a claim was filed and deductible paid or not. I don't agree with the process myself, however sometimes it works to your advantage. Currently if you have an Evo 4G and take it to a store with a problem that justifies replacement, they can order you an Evo 3D in it's place. It always just depends on the current exchange lists. As for the refurb part, there's not really any way of avoiding it.
That really blows, I'd go raise hell and at least get one that doesn't look jacked up. Even refurbs are supposed to "look" brand new, the chipset is the only used part. Generally anything within your first 30 days, you can exchange for another brand new device, after that, it's refurbs. Best of luck to ya.
The backlight on the button should allow you to exchange for another one. It is clearly defective. Can't blame that one on no app.....
That sucks man. On Monday I took my og evo in with a broken screen and I had insurance . They replaced it with a new in box evo 3d.
That's why I don't like sprint's insurance. With the bestbuy insurance, they'll take it, no questions asked. They'll have it replaced in 2-3 days and will give you one that was repaired so well you can't tell if it was new. Also, my replacement wasn't updated so I could S-OFF it.
I've had other phones replaced there and its the same thing. For older phone models, they just give a new one.
Next time you buy your phone, get it from bestbuy with insurance.
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
hvguy said:
fml, fml,mother fml....
so I show up in the store today after work,.. talked to miguel 'spoke about 10 words of english' and he basically told me if its not within 14 days of the purchase date he couldnt do anything... then he showed me the door.
I asked him what the MFG warranty was... he said to call them.. wow
I called them in the store and clearly explained how he was a **** in front of everyone hoping he would do something... but he just walked into the back room and i never saw him again.
another 2 hours on the phone 'no joke' and that got me nowhere...
At this point... id rather just have my old phone back =( problems or not... at least I know it was taken care of.
Click to expand...
Click to collapse
Try a different sprint store. Usually, you'll find a good one if you keep going to different ones.
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
You should take it to the Sprint store and see if they can just replace the digitizer. Make up some BS about how you need your phonefor business and can't wait on a replacement. If they can fix it, awesome. If not, then just take it back and maybe order the digitizer yourself.
sleekgreek said:
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
Click to expand...
Click to collapse
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
I replace them all the time in our stores. The myth is that you can't get your phone repaired if it's rooted. That's not true, it just voids your HTC warranty, not your insurance with Sprint. I encourage my customers to root and have even rooted some of their devices for them. The biggest issue are techs that aren't aware of Sprint policies or just too lazy to follow them.
palekillerwhale said:
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
Click to expand...
Click to collapse
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Racer Of All said:
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Click to expand...
Click to collapse
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
I'm actually on the process with Asurion to get a replacement because my screen is broken too... I took the phone to Sprint and the Sprint Rep file a claim and I just had to fax a Form and a copy of my driver license to get it... they wont fix it.. I would be getting the phone by monday so I report back if I get a 1.5 hboot phone..
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
Click to expand...
Click to collapse
Really guy you must not know what we can and can't fix read your M&P's one more time brother....cracked screens with multiple cracks not repairable a crack on the digitizer or housing one inch or less we can ae or harvest. So not lazy just am not getting a chargeback for my store as per our SAR.
Sent from my SPH-D710 using XDA App
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Can't and won't are two completely different things.
tokuzumi said:
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
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Click to collapse
Thank you for this tokuzumi. I try to do my part in helping people as much as I can.
Sent from my HTC Evo 3D using xda premium
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
sleekgreek said:
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
Click to expand...
Click to collapse
That further proves my point that it comes down to a techs willingness to help you. If you were in northeast TX I could help you out. Or just have a hot chick take your phone into the store lol.
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
sleekgreek said:
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Your $8 a month goes to Sprint for contracting Asurion, the deductible goes to Asurion. Lately they've been sending out a lot of DOA devices so I've been replacing them with ours. Avoid Asurion if possible.
Sent from my HTC Evo 3D using xda premium
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
Click to expand...
Click to collapse
I wish you worked on one of the stores in my area. Luckily when Asurion replaced mine, they didn't yet have refurbished ones so they were brand new. Although this one does have a dead pixel
Sent from my Evo3D Shooter.
If anyone is ever in the Central Florida area and needs help with anything, or anything replaced on the phone. Then let me know. Or if you are willing to drive an extra hour, which a lot of my daily customers do. I am a service tech who has been doing this for a while and knows how to replace almost anything on any newer smartphone. Rooted or not, I will work on it!
I do this stuff on the side. I have done a bunch of phones. If anyone near Chicago needs anything done, I'd be happy to help out. I do it pretty cheap too. I even have an add on craigslist right now.
PS: A buddy and I were the first ones to do a teardown of the Evo 3D. Just saying.
Sent by my Supercharged dual core from the 3rd Dimension
I'm sure there are a bunch of us out there willing to help out. Good to see.
Sent from my HTC Evo 3D using xda premium
Well, I can tell you a few things regarding this issue and what I plan to do about it...
I had a NON-DAMAGE screen issue pop up with my Evo3d just a little over the 30 days from launch, which of course I got the handset on release day. The screen/digitalizer would become unresponsive or conversely just freak out, clicking/selecting things without touching the screen at all. Well of course after a day of frustration thinking it was an app or something else I decided to get it fixed.
First and foremost and still to this day, taking it to a Sprint store (I'm in NY so there are PLENTY of them, including flagship stores and repair dept's.) and they inform me that there is a problem (lol) and they would replace it with a refurbished phone (no cost). I refused, stating that if they couldn't repair the handset they should replace it with a NEW one. Hahahaha, I'm sure you can figure their answer to that...
I told them (the analogy might be a bit off), but it was like buying a new car and having a problem with it right away... so you take it to the dealer and they tell you instead of fixing your car, they have one or two sitting on the lot that was put together from pieces of GOOD cars they had gotten back broken, but not too worry that car he's giving you is just LIKE new.
So I took my phone and called Sprint, eventually elevating it to a Supervisor and explained that just because the phone was over 30 days, it was not dropped, water or any other type of damaged and should be swapped as defective, not damaged and seeing that THEY couldn't repair it (they had not parts yet for it) that further qualified the fact it should be replaced as it was - "NEW". Lol... well, the Supervisor said that although he KNEW that was done at times, he wasn;t sure if he could get approval for this instance. Of course they wouldn't replace it with a new unit, but they did put me in a 3 way with HTC who would repair the "KNOWN ISSUE" with the digitalizers on my phone and send "MY" phone back to me all new. A 6-10 day turn around... Well sounded good right? Sure........ right until HTC somehow forgot to send me the shipping and return info, etc., lol...
Anyways, so fast forward, the screen then worked... only intermittently would they screen/digitalizer issue pop it's ugly head. (The original issue began in end of July, early August)... That is until just last week, when not matter what I did, the screen was totally out of control. SO I went to Sprint store to see if they had parts yet... and the answer was no, they would repair screen, but would replace the phone. I was so pissed as you could imagine. 4 months and no parts for repair? Hmmmmmm... ok, well we (here) all know they WANT that 1.5 HBoot on all our phones and that seemingly benign tracking software too... lol. So I refused.
Ok, to the meat of the story...
So I called Sprint and after going through what seemed torture (yes - 4 + hours on the phone) they shipped me a REPLACEMENT unit. OH boy... you're thinking he's right back where he started... but it's not so.
What I wanted was the broken phone and a replacement unit in my hand at the same time, obviously for a reason.
First thing I did of course was turn the thing on and sure enough, HBoot 1.5. Then the unit starts and of course the garbage is there, asking if it's ok for HTC to TRACK my activities to provide a better product, bull bull bull, but whatever... I just look over the phone and make note of all the upgrades to software, hardware, etc., personally, I'm not liking it, but whatever.
Here's what I'm gonna do about it... I'm taking the damned thing apart and swapping the NEW screen with the core of my phone so I get what I want. I still have another 14 days to send the broken phone back so plenty of time to do it. I also took video of my phone freaking out so if they try to charge me I will be able to fight it. I'm not in the city this week otherwise I would have just stopped by the Sprint store near me and duked the kid $20 to do the swap for me, but whatever, I have the tech tools so will help myself. I'm happy to be free from the bull they put on the handsets and keep my original phone. I get my new screen and keep the original core... all no cost to me.
Anyways, thought I'd just share my experience with you all.
Regards,
palekillerwhale said:
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Ahahahahaha who is your SAR...I am in the south region too and I am floored by your response I am a tech at a 3rd party dealer and we just had an audit of my store I asked my representitive and you are wrong ahahahahaha
Sent from my SPH-D710 using XDA App
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Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
post this in the Howard Forums, you will get more responses there.
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
andy55 said:
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
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Was so dumbfounded when they quoted the repair price
Lol that's not the price for the mainboard, that's the price of the phone when it was released a YEAR AGO
yo2boy said:
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
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Wind doesn't repair them, they give them to a repair company.
rbaruch said:
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
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Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
meh_beh said:
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
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How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
I have the same phone. What happened to the phone for it being sent in for repairs?
jgoedhard said:
I have the same phone. What happened to the phone for it being sent in for repairs?
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Headphone jack didn't work properly.
rbaruch said:
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
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I am getting the run around big time.
At the store I was told "we are just the middle man" call customer service and ask for retention.
I call, the person who answers, as we have come to expect from Wind does not speak English very well and
also has absolutely no idea what anything is. They have no business working in customer service.
I asked to speak to retention I am told oh sorry I can not transfer you to retention unless you are going to cancel your
service. I asked to speak to supervisor and I was hung up on 3 times, never got a supervisor on the line.
I absolutely officially HATE HATE HATE Wind mobile.
I went to a different Wind store to ask them to call for me and I am told oh
you have to go to the warranty store you went to and they can help you, even though the person at the warranty store told me "we are just the middle man" so again worthless Wind employees. I am just very frustrated and pissed off.
I didn't pay the $25 fee because I said no, 3 weeks and it isn't fixed and you think I am gonna pay, nope.
So it was waved.
My next and last step is to speak to the store again and have them call (as I wait) who ever needs to be called so I can file a complaint.
I know I didn't break my phone and I am not gonna be stuck with a tab for it.
Go make friends at a corporate service store.. My guys in oshawa mall have been great!
e-Sex.. All of the carpral none of the tunnel
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
In my experience with my local store, they will say that the dropping of the phone lead to the cracking of the screen as well as the internal effects you are having with it. They look for anything to get out of exchanging a handset at my local sprint shop.
I once took them an s3 that was having software issues, even after many factory resets. Instead of going ahead and replacing my device, with Mt insurance, she took the phone apart to look for water damage. The outside indicator was not showing water damage but the inside indicator was. So she said we had to file a claim. I argued with her about it, because that phone had never been dropped in water. Why would the outside indicator not show water damage but the inside show some? Anyway sprint did it right with the issue, but I'm just saying, they look for any reason not to exchange your device at no cost.
Sent from my Black Lg G3
The exact same thing happened to me when I had a two-month old GS2 and I brought it into a Sprint store and asked what my options were. The nice lady behind the counter said that while technically she shouldn't help me she would be willing to swap out phones gratis. The only catch was that the new phone would be refurbished. So I went home and backed up everything and performed a factory reset. And when I returned I was able to swap out phones hassle-free. She even correctly guessed upon examination that my phone was rooted and didn't care. The refurbished phone looked brand new; the only way to tell it was refurbished was the internal flag which I checked out of curiosity. I kept the battery from the original phone; otherwise it was truly a fabulous experience.
That all said, I have a feeling that this was a rather unique set of circumstances and I really don't know what they'll say about a two-week old LG G3. I strongly suspect you're going to have more trouble than I did.
Best of luck!
mrush said:
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
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im assuming you dont have insurance? idk about you guys but with framily plan i pay 50 bucks a month with unlimited and insurance. good deal. anyway YEA the same thing happened to me with my evo 3d i dropped it and my phone went crazy i couldnt mount it and it was rooted they swapped it out in the store anyway. I hear a lot of stories about bad experiences so i feel lucky to have a good store to go to. But its sure worth a try. are you doing the easy pay? a lot of times they will fix the screen for free if you are.
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
R2DeeTard said:
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
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I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
Marcm15 said:
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
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It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
Koroz said:
It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
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Get off ART.
Sent from my LGLS990 using Tapatalk
sinisin said:
Get off ART.
Sent from my LGLS990 using Tapatalk
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What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
mrush said:
What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
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I didn't have mine on, but its a different way android handles applications on the phone. Will be the "standard" once all the bugs are worked out.
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
O
intheory said:
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
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Will you keep us updated? I want to know how it goes... Especially if the fix is easy and/or LG is willing to do it for free... Some reports are saying repairs are going to be very simple because of the design, but nothing spoke of the screen.
Also, where did you go to open an RA with LG? Do they give you a quote prior to working on it? I'm interested to see what I can do...
LG quoted me $154 to repair the screen. I'm not ready to take that plunge although it's in line with what I'm seeing for similar device repairs.
You can open an RA request from their support section at LG.com - I chatted with someone who opened it for me.
Just picked up my LG G3 yesterday, got 3 cases coming that should be here tomorrow (Thurs) & can't wait, phone fell out of my shirt pocket twice now but luckily I was bent over a clean basket of laundry lol. But I've been reading sprint is going to drop their prices, I got mine at bestbuy & hopefully if my bill drops by $10 I'll go ahead & get the insurance for $10 a month.
I've had very good luck at my local Sprint store. They've replaced are some questionably broken phones for $50.
As far as the screen cracking goes, I just bought an $8 iCarez tempered glass screen protector off of Amazon and it seems great so far. Easy to install and allegedly very impact resistant. I'm not willing to test out this claim quite yet ?