I bought my skyrocket January 20th will I be able to exchange it for the galaxy note when it comes out?
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According to AT&T's policy you have 30 days to make up your mind on the phone. But since the Note isn't available yet you might have to return it and wait a few days.
So if I wait until the 19th will it be to late?
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I would personally return it now. Feb 19th is your 30th day (31 in jan) and inventory could be limited. Ive heard some horror stories of carrier stores not exchanging for a new phone on launch day and they cited some BS excuse that they claimed is in some random piece of documentation allowing them to deny you an exchange on launch. I have a concession line at an ATT corporate store and I know I am not allowed to get it on launch just because "the manager said so"
Ok thanks
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If you still have the phone you had before your skyrocket, you could just return the skyrocket and pre-order the Note in-store and just use the old phone until the Note comes out on the 19th. That way you guarantee you get in before your 30 days are up.
I ask the guy that works there and he said I couldn't preorder it in store
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maydre said:
I ask the guy that works there and he said I couldn't preorder it in store
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AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
giantenemybird said:
AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
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I've been to three corporate stores. All of them say you can't do it in store.
geoldr said:
I've been to three corporate stores. All of them say you can't do it in store.
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This is exactly why I don't buy any phones from these stores. I call AT&T and order the phone through a rep. When you buy directly from AT&T you can always speak to a manager or someone other than an store employee. I've had no problem doing it this way and I know several people who got screwed dealing with those AT&T Corp Stores.
Refer to the thread where the phone could not be found in our system.
Yes, it can be preordered in cor stores, but there have been issues with the phone not being found in OPUS.
Today it appears to be working.
Escalate your problem to the manager and he or she will more lonely likely know what to do. I had the same problem with getting a skyrocket on the 24the and wanted to return it for the note and the employees did not know what to do. The manager was within ear shot and was able to remedy the problem.
edit for spelling*** still getting use to swyping on the 7.7.
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Corp Stores
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
JGuinan007 said:
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
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I'm not saying they are all bad (corp stores) but most of them are. Especially the ones by me. Every time I go into one of them Corp AT&T stores none of them seem knowledgeable about new products, they are rushing me to buy a phone I don't want, their prices are a lot higher than going through AT&T website and I feel like I'm being taken advantage of. Not to mention I feel like I'm wasting their time when I come in just to take a look. I hate those effen stores and I don't want to give them any business.
Some of my friends and family tried to return phones to them and got a ridiculous run around. I don't have time for their BS. I've returned several phones to AT&T directly without issue. I returned a returned a Fuze that I used for several months and got a Tilt 2. Try getting the same courtesy from one of those Corp Stores.
I personally feel more comfortable dealing with AT&T directly.
Related
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
While I admit ibgr is a biased apple fanboy, I think ten per store sounds about right for most devices.
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MMAHavok69 said:
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
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wow. Im so relieved I have my tracking number .
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
They have ordered more at this point but the initial order was really low
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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I think the reps are just making stuff up because they don't know what's going on. I called today because I coudn't remember if I did in-store pick-up or shipped to my house (ordered in-store on the 5th) and got the run-around with four different excuses for why the order was "in progress"/"pending" on the site. First it was because they said I didn't sign the T&A email, then it was stock issues, then it was because the phone doesn't come out until the 19th and another said I had to go back to the store to re-place the order.
Anyways, ended up just saying screw it and we'll just see what happens and see if the store calls to pick it up and then the tracking info appeared. I think they were just unprepared for it all.
my store got 10 blue, 5 white... i dunno if we are getting more tomorrow.
We didn't run out of stock.... there's only so many hours for shippers to ship phones, then it falls into next day which is tomorrow when they run past pickup times.
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The warehouses are not empty....trust me
inconceivable said:
I think the reps are just making stuff up because they don't know what's going on.
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agreed. several AT&T employees who post here regularly have been telling us all to relax and not listen to those "Reps" that ppl are calling. if you havent gotten a tracking # yet by looking at this site https://www.wireless.att.com/order_status/ (thanx jpeg42) then perhaps the # will show up by morning and according to them, it SHOULD be delivered tomorrow.
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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Wow, that is just an insult for us who placed an order before you and haven't gotten any word on tracking info.. lol
--------
UPDATE: On second thought...I think I just got my tracking #
AT&T fails at launches that are non-iPhone as you guys have probably found out.
It's sad. The phone didn't even show up in our POS systems on the 5th, even with the SKU.
But you guys will be getting them either way.
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Not a lot of people even knows the phone exist. Probably won't even notice it until a few months when it catches up. Only problem with AT&T is the lag in customer service about any information about the product and some CRS has no idea about the phone.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Yeah..There shouldn't be any issues of walking into most retail stores within the first 2 weeks, and being able to purchase a Note right on the spot.
And based on the way Samsung did their SB commercial...I wouldn't be surprised if it's true that many Americans still have no clue what the Note is (and/or they flat-out don't care about it).
And this is considering that Samsung has advertised the Note a ton dating back to last September's IFA in Germany. But I think it's the case that it's far more recognized in the overseas markets.
Like in Asia...it supposedly has sold fairly well in Taiwan and Singapore...and they both are small nations overall.
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
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I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
fpineda101 said:
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
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Bestbuy is still taking preorders and you get a $50 giftcard. I just preordered mine about 30 mins ago...
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I got my 3D on launch day and the 280 buy back goes down to 210 on June 24 which won't cover the frigging tax in CA. Hope it's before then, I have to pay Sprint 115 to upgrade early
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So what are your thoughts..im at a loss of words here..How do you go from a national launch date of May 18,putting stupid little memos out to your stores about opening early and having launch parties to a one week delay,sent out pre orders and SCREW any local sprint stores you went to and pre ordered your phone from?
I don't understand and wish we could know more about what is going on instead of being left in the dark.Because as it stands they have my money collecting interest and I have no god damn clue when I will see my purchase.(yes i pre ordered but i paid the full amount)
i went to the sprint store to buy a case and they were all excited to see the phone and the ppl their told me national release is next week. take that with a grain of salt
I'm another one following closely. I even paid 115$ to get my upgrade date pushed up so when I buy this phone I will get it for the upgrade price...Anyway I didn't pre order it because I have the Evo3d and was gonna stay with it because I didn't think it was that much of an upgrade...anyhow I just cracked the screen on my 3d from dropping it...so I figured instead of paying 100$ to get a refurbished Evo3d I midas well just get the lte...So thats what I'm going to do...
So I'm waiting for it to hit the stores..whenever that will be...I see Bestbuy is still taking preorders but what I'm worried about is that the phone will hit the stores before I get my preorder...but I just don't know...I'm not sure if I should just wait for the stores to start selling it or preorder it from best buy..
Any thoughts??
That sucks Brian. I do know there is an impending S4 shortage. The US version of galaxy 3 will have s4 too, rumors are iPhone 5 also
I'd be ecstatic if launch was this weekend or next week
Someone posted a number on the bestbuy thread. It gave me the run around to preorder at stores or online. Online says to call the number or go to a store. Gonna try a store after dinner
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i too am awaiting sprint stores to carry the phone so i can use an upgrade. i was hoping i wouldn't have to wait long
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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We are in the same boat my friend..I initially went to Best Buy for my pre order because of the deal they had with the gift cards.After waiting for 30 minutes i remembered i went though this last year with my Evo3D.Im on a really cheap contract(Sero+ Discounts from the OG Evo 4G) I have 2 lines unlimited everything No $10 data premium charge for $95/month..No way Best Buy could keep me on this plan.Last year I had to go to a Sprint Corporate store to Pre Order.
I can only upgrade through a Sprint corporate location because my plan doesn't show up in 3rd party computers...And here we are to this very moment,lost and hoping for some info.I've ruled out this weekend(god its going to be long) and set my eyes to next week...Im not looking for a freebe here or a damn cheeseburger..Just give me a god damn date and be done with it.I think there isn't a date because its going to be a long while(2+ weeks) buts thats just the pessimist in me./Frustration
---------- Post added at 08:38 PM ---------- Previous post was at 08:36 PM ----------
firmbiz94 said:
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
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please PM me if you get it from Target tomorrow...Any bit of info is good..also PM me if you dont get it...If Target freaking gets it before sprint stores something has royally gone crazy.
I feel your pain man. Im going to keep in touch with my corporate store daily... I wish SERO wasnt such a pain in the ads to keep VIA 3rd party...
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BrianBaker said:
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
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I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
purock said:
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
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Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Hello Everyone,
I am buying outright once my local sprint store gets one. My job pays for my simply everything plan but, if I want ownership of the phone, I must buy outright. To have done an upgrade or bought outright through the corporate account, would have been a nightmare with our office. Plus, the phone would have shipped to corporate( in a different state) then would have shipped to me.
Sure hope my local stores can get some soon. Yes I must wait but, it is worth getting free simply everything plan and mobile internet for my laptop that I can use as personal too.
Monnie
BrianBaker said:
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
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I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
I'm beginning to get a little aggravated myself.
I did go to the trouble of preordering but someone at Sprint keyed in the order number wrong for someone else who was canceling and my order got cancelled by mistake. So, I call Sprint and spend about an hour and a half moving up the chain of command only to find out that I'm SOL. The phone is no longer available for preorder nor is it available for regular orders.
I'm thinking "no big deal" since I'll be able to walk into a Sprint store the day after preorders arrive and pick one up but now it's looking like that's not gonna happen. To add insult to injury they've still got my $216 and they're telling me that it will be another 10-15 days before they'll be able to credit it back to my account.
Sheesh!! Come on guys........
purock said:
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
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While box sales are important for corp owned stores, they make up a very small % of overall box sales within the company. They are mainly for customer service.
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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Actually now it's no go for we SERO-P customer to upgrade at BB. I pre-ordered the phone from BB online on the first day, and today they shoot a call telling me that the order could not be processed since I'm on SERO-P. I then called Sprint employee account service and got confirmed that we SERO user can no longer get new phones while keep the plan from 3rd party retailer. Now I'm stuck at nowhere to get the phone except waiting for the official launch date to be announced. Hope this would make you feel better
I was at walmart earlier, casual passed cell phones and saw an evo lte. I thought, wtf? I asked if they had them and they ended up not having it but asked if I wanted them to call another store. I was about to make another errand that would pass another walmart so I said sure. She called and sure enough, in stock! I honestly expected it to just be mis-information and be an evo design, or viper lte/etc.
So i go to the other store, (i-30 and bucker in east dallas) and sure enough, two in stock!
Now the bad news, they couldnt get the system to work for me. They'd put in my info and it would return an error saying information couldnt be retrieved. Girl was very helpful and even called sprint to verify I had an upgrade. No dice though on getting the system to accept it.
I will say, I tried to preorder online and got some dumb error at checkout too. Then wirefly had an error but they were able to solve it, so might just be me.
Sadly, I left without one.. but there is two there for others! Dont overlook wally world!
Agree with that. Also check you local Sams Club as well i think they will have them at the price 147.97 upgrade and new line. So that is where i will be going to get mine on wed. When the national evo day starts.
fsuwade said:
Agree with that. Also check you local Sams Club as well i think they will have them at the price 147.97 upgrade and new line. So that is where i will be going to get mine on wed. When the national evo day starts.
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ah! that reminds me, price at walmart was 158.** i think, possibly 159 but I could almost swear it was 158 which i thought was an odd number.
also, there were literally signs up that said that evo lte was in the weekly ad but not in stock
158.88 at my Walmart in NY,none in stock though.
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I was just at Walmart and I thought I would as and the guy looks down about pulls out an HTC EVO 4g LTE box. My jaw dropped. Ill wait a couple days and get one from by BB pre order.
Well just stopped at a sprint store in plainview texas was told stores wont have them till the 3rd, so i went to Walmart and to my surprise they had 1 .......yup i got it
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Darn, you guys got my hopes up. I called about 3 different local Walmarts and 2 Sams Club and the Walmarts dont even sell Sprint phones and Sam's club, like everyone else, doesn't know when they're getting it. I'm dying to be able to cancel my Wirefly pre-order and just get the damn phone already!!!
I just went to a Walmart that had 3 in stock. The lady was going to sell me one. I gave her my number, and I couldn't be found in the system. She said since my number was long distance it wouldn't work.
I've never heard of that, but maybe it's true. I didn't have a lot of time to argue otherwise, so I left without one.
I just cancelled my wirefly order and bought one from my Walmart.
Sent from my EVO using xda premium
Where are the locations for Walmarts that have them in stock if you're willing to share? I've been calling around with no luck in Orlando.
Long time lurker on this site
Just want to give thanks for this thread. Was able to get one from Walmart yesterday in Columbia MD.
FYI - Walmart dosen't sell many phones at all so therefore their CSR are clueless to how they sell phones. It took me about an hour to get mine but what saved me for even getting the phone was that I had Sprints backdoor Number in handy and called them 3 times and handed my phone to the CSR Rep so the Sprint Rep could coach him on what to do.
I suggest yall definitely do that if you go to Walmart
My local Walmart had a full stock of them as I believe no one knows Walmart has the phone and the funny thing is that there is a Sprint Store located right next to walmart in the plaza and they have still yet to receive their 1st shipment.
dre22era said:
Long time lurker on this site
Just want to give thanks for this thread. Was able to get one from Walmart yesterday in Columbia MD.
FYI - Walmart dosen't sell many phones at all so therefore their CSR are clueless to how they sell phones. It took me about an hour to get mine but what saved me for even getting the phone was that I had Sprints backdoor Number in handy and called them 3 times and handed my phone to the CSR Rep so the Sprint Rep could coach him on what to do.
I suggest yall definitely do that if you go to Walmart
My local Walmart had a full stock of them as I believe no one knows Walmart has the phone and the funny thing is that there is a Sprint Store located right next to walmart in the plaza and they have still yet to receive their 1st shipment.
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Man, you aren't too far from me. I'm in Gaithersburg, any idea how many they had in stock in Columbia?
Its crazy that Walmart has random stock of these phones while preorders at all major phone vendors haven't been completed (or even started).
I bought mine from dunnellon Florida. It was the only one they had.
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purock said:
Man, you aren't too far from me. I'm in Gaithersburg, any idea how many they had in stock in Columbia?
Its crazy that Walmart has random stock of these phones while preorders at all major phone vendors haven't been completed (or even started).
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have you tried walmart in germantown? maybe they have it too..
stang04 said:
have you tried walmart in germantown? maybe they have it too..
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Yea, I'm probably going to swing by that one after work. Not looking forward to it. That Walmart is a giant clusterf. But a mans' gotta do, what a man who want his cellphones' gotta do.
EDIT: I see you are in Gaithersburg too. Are you going to go there as well, or do you have your phone already?
Picking mine up now. The woodlands, TX @242 location. They have several
Sent from my SPH-D710 using Tapatalk 2
Edit: ultimate fail job! Lady heard LTE and thought I meant LG Viper LTE. Battled 5 o'clock traffic with 2 young ones for nothing!
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
le0ch said:
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
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Called three Walmarts in my area and that's what they all said.
I got the last one at Walmart in Slidell la. Had to fight some traffic to get it. $171 with tax.
Sent from my Nexus S 4G using Tapatalk 2
le0ch said:
I just called my local walmart and they told me they don't sell Sprint phones in store.... so confused right now.
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Some do, some don't, just depends. In Orlando most sell Sprint, but one or two don't.
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
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I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
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My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
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called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
---------- Post added at 02:46 AM ---------- Previous post was at 02:13 AM ----------
Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.
I called my friend who is a manager at a Verizon corporate store yesterday and he claims that he isn't even sure if they'll have any G2s in stock on Thursday or not. He claims they might have to order them. Has anyone else checked with their local Verizon store? I assumed that every corporate store would at least have a few of these on Thursday.....
Meanwhile I'm playing with my ATT version one already =P, just kidding, I did stop into a corporate verizon store to see if they had accessories already, and the store I went said they hadn't gotten anything for the G2 in yet, and that they werent sure either if they'd have the phone on Thursday..I left and was like that sucks for Vzw users.
I can't believe Verizon would screw this up that bad after announcing in their press release that they would be available in store and online on the 12th.They pulled it up in the store I was at Sunday and it said releasing on all channels the 12th.Maybe they will get their shipment in tomorrow.I don't think it is going to be heavily promoted with the Note 3 release as well as the new iphone release.
rdcamero said:
I can't believe Verizon would screw this up that bad after announcing in their press release that they would be available in store and online on the 12th.They pulled it up in the store I was at Sunday and it said releasing on all channels the 12th.Maybe they will get their shipment in tomorrow.I don't think it is going to be heavily promoted with the Note 3 release as well as the new iphone release.
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Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
rndchef said:
Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
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Money talks.I am sure Samsung is paying a lot of money to the carriers to get this preferred treatment.
my former boss runs a franchise store and they'll have it Thursday... which is why I avoid corporate verizon stores at all cost.
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rndchef said:
Spoke to a store in Seattle and they said they were trained on the device and it was due in on Thursday but that seemed iffy. He said they will put it out the night before. I still wonder why there is so little on the website and the GN3 is out there for pre-order. Doesn't seem like they wanna sell the G2 over the GN3.
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Speaking of. I have not seen one commercial yet for the g2. I don't recall what they did with the sg3 when it came out on verizon if there were commercials before or after. Kinda sad. Sleeper hit of the year.
jayochs said:
my former boss runs a franchise store and they'll have it Thursday... which is why I avoid corporate verizon stores at all cost.
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I am pretty sure corporate stores will have them Thursday as well they are just clueless.It took 4 people 10 minutes to figure out how to be able process the payoff on my installment loan.They did not know anything about the G2 until they looked it up on their computer.
agreed. there's no marketing and hardly any training I've heard, so i think corporate store reps are just idiots.
no I don't think that, I know it. when i ran a franchise store, the horror stories of corporate idiot reps along with my own past truly made me realize how much better going to anywhere but a corporate store is lol
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jayochs said:
agreed. there's no marketing and hardly any training I've heard, so i think corporate store reps are just idiots.
no I don't think that, I know it. when i ran a franchise store, the horror stories of corporate idiot reps along with my own past truly made me realize how much better going to anywhere but a corporate store is lol
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I would go elsewhere but the corporate stores are the only ones that can do the 12 month installment plan.I don't want to tie my money up until I sell my current phone and its my only phone so I can't sell it first.I finance it then pay it off when my previous phone sells.
ahh yes I understand. eh I'm just gonna buy it up front and then sell my s4..hoping I can get at least 475 to 500 since it's rooted mdk..
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I spoke with a rep over the phone and she informed me that the phone will be released on all channels Thursday. Due to my work hours I'm going to order it on Thursday morning and pay for overnight shipping. I should have it for Friday night.
I'm selling my Note 2 for this.
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Bxrider117 said:
I spoke with a rep over the phone and she informed me that the phone will be released on all channels Thursday. Due to my work hours I'm going to order it on Thursday morning and pay for overnight shipping. I should have it for Friday night.
I'm selling my Note 2 for this.
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Plan to be at the store when they open Thursday.Selling the S4 for this.
Anyone know the off contract price of the G2 on Verizon?
Thanks.
yumms said:
Anyone know the off contract price of the G2 on Verizon?
Thanks.
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The rep I chatted with said $599.99 which would be inline with everyone else's price.
Has anyone seen any photos of Verizon's variant besides that press release picture? I can't seem to track down anything.
16 gb or 32 gb, white option too?
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
Jsuh0 said:
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
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doubt it. again, corporate reps are not too bright.
then again, i wouldn't put it past verizon to screw us every chance we get.
Jsuh0 said:
I just spoke with a VZW store in Salisbury, MD. They have no idea about the phone except that theyll have it Thursday. The representative told me all they would get was the 16 gb model--this seems to contradict everything else i've heard about the storage
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The rep I chatted with online said only black and 32GB available at launch.
I would say the Verizon corporate stores will have them Thursday. I only deal with my local corporate store and they are never in the loop with anything. They even tell me that, they say VZW is horrible about giving them information. Also it better be 32gb cause if its only 16gbs that will suck and ill have to look else where.