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I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
pinch55 said:
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
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I tried to get a corporate Sprint store to match the Bestbuy $99 deal. I also said I would buy a HD dock and Car Dock if the matched the Bestbuy price on the Photon.
The sales rep said they couldn't do it. I even brought a printout showing it was available just 3 miles down the road at Bestbuy for $99.
I asked to see a manager. He went and got the assistant manager and I asked him for the same deal as above. He also said he couldn't do it. I expalined that I am a Gold Premier Sprint customer with 5 lines on a business account. I've also been with Sprint over 12 years.
He said that it didn't matter. He couldn't do it.
I was amazed that a corporate Sprint store couldn't match a 3rd party retailer even after I said I would also buy an additional $130 worth of accessories.
I'm very disappointed. I ordered it from Bestbuy and I'm suppose to pick it up in the morning.
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get.
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You obviously do not work in the corporate store in my area. Not sure they even know what customer service is. Lying to customers, now that they know how to do.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
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You've clearly never been to the Sprint store in Jackson, MS!! They didn't know their ass from a hole in the ground. I had to educate four of the employees on their phone selection. What the differences were in the Photon and the Evo (aside from looks) and had to explain what rooting and unlocked bootloaders were. They seemed disinterested in helping anyone...even though I bought a total of 400$ worth of equipment from them, they acted like they could care less. I also had an appointment and waited about an hour to be serviced, meanwhile they serviced every walk-in that came in after me. My experience with Sprint "service" has been weak at best. I'd fully recommend going third party store....better deals, better treatment (at least at my local BB), and overall the only way I'm ever going to get my equipment anymore.
SO here's a NOOB question for you guys. I have a sprint store with repair center near by that's actually owned by Imobile or something like that. Since this is owned by another company I'm assuming that this is NOT an actual corp store correct? I'm hoping I can get them to price match.
Also yeah... I don't shop anywhere for the customer service, because there is no such thing anymore unless you're buying a BMW or something along those lines, if I want to be informed about what I'm buying, I research it myself. It's all about scoring the best price.
bienperezii said:
You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out.
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Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
bienperezii said:
Before you leave we make sure your emails are set up.
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Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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On his defense, they are supposed to do that. Sadly like in all jobs you have lazy employees. For instance, at Best Buy, we are also supposed to set up everything and demo an app or a feature for you (unlike what he said) and good stores do it very well (like mine) yet stores poorly run probably don't.
Even still all it takes is one bad experience and all stores and employees are casted as idiots.. For the most part, it SHOULD be a walk out working experience IF the employee cares about his work.
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I always buy my phones from the same corporate store. I had pro lens with my moment and 3 months after I bought it the manager switched me out for a EVO. The EVO was great, bought the new EVO 3d and 3 weeks out of my 30 days the same store switched me into a photon after a ton of problems with my 3d. First day I had the photon it started rebooting like crazy, the same store gave me another photon. I think if I had all these problems at best buy they would tell me to pack sand. Best buy wouldn't even repair a camera for me that bought the insurance on and was clearly broken.
Bottom line, sprint corporate store did everything they could to make sure I had a properly working phone and im a happy camper.
Sent from my Motorola Photon using Tapatalk
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
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Yes its true im not going to deny, some employees are jusy lazy and dont want to do their job right...but like what i said, guys like us here in xda would more likely buy it at a third party because were looking for the best price, we dnt need the customer service because we already know the phone. Sadly We know so much about the phone we make the employees look like idiots when we ask questions like rooting and all those stuff. Employees are only trained to certain extent, enough to answer basic questions for customers. In conclusion, guys like us here would benefit more from buying it in a third party store, but new comers and noobs like parents who is just about to start with a smartphone would benefit more from buying from a corporate because employees there are more educated with their product compare to those guys at best buy or radio shack.
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The past few years have definitely been better, for me at least, as far as customer service....until now.
/begin rant
We are Corporate-Corporate members. 9 lines, ALL OF WHICH ARE CURRENTLY UP FOR RENEWAL.
Ordered Photon through my Dedicated Care Rep and received it in the middle of last week. I see over the weekend that Best Buy is offering them at $99. I call my rep back and ask her about a price match. She said she could not do that. BB was also offering the screen protector with the phones. Even paying a restock fee, which I was willing to do at the time since it was my choice, I thought it would be in my best interest to return the one I had. She said I could just return the one I had to a corporate store and buy the one from BB.
I go to corporate store on Tuesday morning of this week.(~12 miles away) They do the return and charge me $35. I call BB to make sure they have one in stock and the sales rep says to check back with her during the day to see when my upgrade resets. She informs me over the phone about 4 hours later that it has reset and I head to BB.(~10 miles)
I get there and she has left for the day. The sales rep I deal with tells me that my upgrade has in fact NOT reset. He gets Sprint on the phone and 20 minutes later the reset is in. He hangs up and starts the sale.
Couple minutes later, he tells me the system won't let him sell me the phone. Again, he calls Sprint. 25 minutes later I'm told that I am outta luck and that BB can not sell phones to corporate corporate members. Noooo. That's not information that would have been useful earlier, WHEN THE OTHER REP WAS LOOKING AT MY ACCOUNT.
I go home PISSED. Email my Dedicated Care rep. She is out of town and I am given a different rep to deal with. I call her Tuesday afternoon. She tells me she doesn't know why BB told me that, they should be able to sell me the phone. She asks me if I want her to send me another. I ask her to credit my account the $35 restock fee for the run around I was getting. She asks to call me back, to get approval. She calls back and says that she can credit the acct. I ask her if I could just go to a Sprint store and re-purchase the phone at the original $199 price I paid and put this whole issue to rest.(to keep me from having to wait until the next week for the phone to arrive) She says that would be fine and apologized for my troubles.
I get to Sprint store Tuesday evening and they tell me they can not sell me a phone but they could order it over the phone for me! I call Dedicated Care from right there in the Sprint store and get a different (my 3rd) Dedicated Care rep. She tells me that I should never have been told to return my original Photon to a store (not even a Corporate store), that I should never have been told that I could purchase a device from anyone other than my rep, unless I let a store order it but why in the hell would I drive to a store to have them order a phone from someone that is in my current phone's contact list?
Again, I am asked if I would like her to mail me another. I tell her to take the nearest phone to her, turn it sideways and....well, I wanted to say that.
I tell her to forget it and just make sure my account is reset, both upgrade and contract obligations, and I will just hold off and weigh my options at this time.
I'm mean...holy cow! 3 Dedicated Care reps, 2 Best Buy sales reps and 2 Sprint reps on the phone at BB. Does information not get pushed down to the folks that are actually moving phones?
I will prbly end back up with the Photon. I really did like the phone but I didn't want to give them a sale at the time and am holding out hope that my personal Ded. Care rep realizes that my business has ZERO contractual obligations with them at this time and will offer me something to make up for it.
/rant. Sorry for length. It was very therapeutic though.
newalker91 said:
Being a corporate sprint store doesn't make them miracle workers, it's actually quite the opposite. Said stores are direct representatives of the corporate offices, which requires them to follow regulations to a T. These employees have little to no flexibility in their ability to bend the rules for customers, and if they were they are a thousand times quicker to get fired than someone at, for example, Best Buy. They are bound to making you do mail-in rebates, pay sticker price and whatever else the corporate offices feel like narcing on at that moment. Quite frankly, if I were lucky enough to work at corporate I would be doing the same thing they are so I dont jeopardize my very well paying job.
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I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
Well, the OP said it was a corporate store that gave him the deal. I've read of other people that said corporate stores discounting phones but know you guys say it can't be done or if it is the sales person could loose there job.
Sprint is willing to loose a sale to bestbuy (Sprint has to give Bestbuy the contract renewal bonus) but can't take care of a LONG time customer.
I've pretty much got to be one of there best types of customers.
1) Been with Sprint/Nextel about 12 years.
2) 5 lines all with unlimited data yet I average only about 1.1gb of data a month combined between all 5 unlimited data lines.
3) All 5 of my lines use less than 400 anytime minutes a month and usually less than 1200 total minutes combined a month.
4) I've never returned a phone for any reason (I see some peopel have indicated that they have had multiple bad phones and I wonder how many of them are full of crap) I've never returned anything, thus not costing Sprint.
5) I've never asked for nor received a "credit" of any sort by complaining about service/coverage/droped calls etc...
6) I've had insurance on every personal phone of mine (1 of the 5 phones) that I've had for the last 10 years or so. Yet I've never made a claim, ever!
I don't need customer service. I need a phone at a decent price, I would of thought Sprint could of done that for me. I guess not.
BTW: I did get my Photon today from Bestbuy. What pleasent experiance. I ordered it online last night for instore pickup today. I got my email this morning saying it was ready. I walked into Bestbuy and 10-15 min. later I walked out with my new phone. No mumbo jumbo trying to "set up" my phone for me. I just wanted a new phone and that is what I got.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
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I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
pfroo40 said:
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
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if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
DualSportDad said:
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
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Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
pfroo40 said:
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
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i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
DualSportDad said:
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
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If your warranty claims were denied they were probably caused by something that is explicitly not covered by the warranty. (Accidental damage, water damage). Two versions of most plans are offered, one covers accidental, one doesn't. The camera you purchased sounds like it was the last one in stock. Even big box retailers have a limited quantity of product they keep in the store and have to be replenished. We don't charge $40 for tracking software. The phone locating and remote lock software is included with the optional accidental damage warranty on phones, the other $30 is to allow her to sell back the phone for up to $300. We don't carry $40 silicone cases, silicone cases are $20. The screen protector is fine, Zagg brand, it just looks like crap if you don't install it right, which she probably chose to not have us do because we guarantee the install and she could have it reinstalled if she isn't satisfied.
Email they should have offered to set up and should not have turned her away. I'd suggest having your friend mention it to their manager so they can correct the behavior.
kgbcapthowdy said:
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
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I concur.... I hate seeing people walk because BB or RS offer the exact same phone for a fraction of the price that we do. I wish we had the capabilities of price matching. People have a very bad misconception of the power that we as corporate stores have.
It's actually pretty sad because shortly after, they normally walk in the store stating "BB or RS or Sam's or insert random store here told me to come here to get my contacts transferred over" and like the corporate tool that I am I must oblige even though you didn't bother to buy the phone from me at all. Then as soon as I try to upsell on the opportunities that were stolen from me, I'm told "Oh well RS or BB has that cheaper"...
It's $299 - $100 Walmart E-Giftcard = $199! Great for those for a new account.
Linky: http://wireless.walmart.com/eCommerce/SpecialOffer.aspx?cid=36575_f288944bf50047879ddee43a18be2111
I've already read people on the Slickdeals forum for those wanting to upgrade, they just called customer service to order the phone.
Thank you! Saw this on SD and was looking for the link to it. Do you know how I would apply my company discount if I was to buy via Walmart.com? Also, any chance Walmart would waive activation fee?
jinwu57 said:
Thank you! Saw this on SD and was looking for the link to it. Do you know how I would apply my company discount if I was to buy via Walmart.com? Also, any chance Walmart would waive activation fee?
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You can always call Verizon customer service to apply your company discount. If your company discount includes waiving of the activation fee, they normally remove that as well. It can all be done after the fact. That's how I've handle my previous new accounts before with different carriers so I would think they would do the same. I don't think you can get Walmart to waive it but you can always try by calling their customer service number.
Just pre-ordered...thanks! :good:
Thanks. I just canceled my Verizon order and did this. BTW you can't keep your unlimited data just by checking the keep existing data option, it messes up the order and then you have to call them and chose one of the other data options. I thought it'd be worth a try though.
It says it applies to upgrades as well, but it also says "ships when available". I have a $50 credit at Verizon so I might just get it there so I know I don't have to wait several weeks.
Also, people should note that it is an eGift card, so you won't be able to use it in stores on groceries etc.
Is this just a today thing, available through cyber monday or likely throughout the holiday season?
It's a limited time thing, but you don't get the card until you are out if the 14 day exchange period. The guy I ordered from said they already have the Verizon Note 2s in their warehouse, and are waiting for launch to send them.
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Again, is limited time today? For a variety of reasons, I would rather buy on monday (I need to decide whether to upgrade or buy outright to keep unlimited data), but would do it now if the offer expires today.
empiremaster23 said:
Again, is limited time today? For a variety of reasons, I would rather buy on monday (I need to decide whether to upgrade or buy outright to keep unlimited data), but would do it now if the offer expires today.
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I THINK a local store also had $100 gift cards with a bunch of in stock phones (including GS3) until December 1st. That doesn't mean the online site will keep this deal until then though...
You could call or email them. I'm sure they'll tell you if it's ending soon so you feel rushed to buy from them.
The $100 promotion runs until December 1st.
http://wireless.walmart.com/additionalDetailsDisplay.aspx?AdditionalDetailsID=8214
I have a $100 walmart GC so this is a perfect combo for me.
Does this one come with a sim card? I don't have my own yet and I know Verizon gives you one for free when you preorder from them.
I called my local wal-mart and they had no idea of the promotion. Can someone else call their local wal-mart and see if they know anything about this as well?
Plus it isn't really like we are getting the N2 for 199.99. It should say 299.99 + $100 eGift card.
EDIT: There is a commercial for this on the TV. I called back my local wal-mart and they said they have the same offer and that the associate I talked to earlier must've been in electronics and not in their mobile dept.
This may be an issue for some...
I was all set to jump on this deal and then read some of the terms and conditions. For those of you who are looking to upgrade another line and then move the phone over to your line in order to keep your unlimited data, you could potentially trigger a fee of up to $400 by doing so. Please see the bolded text.
Instant Savings Discounts
By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, Verizon Wireless notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.
Other than you simply deactivating a line we've activated, Verizon Wireless could notify us that you deactivated if:
You fail to pay Verizon Wireless in accordance with their terms and conditions
You transfer equipment we activate on one line to another Verizon Wireless line, even within the same account
You activate this equipment on a new line of service on Verizon Wireless and use it to replace an existing Verizon Wireless line by deactivating the existing line.
I'm guessing this won't be a problem if you transfer an eligible upgrade over to another line, since by doing such a transfer, it now ties the line that is taking the upgrade to the new data terms (e.g. removes grandfathered unlimited data). However, this is different than trying to circumvent the system and keep your unlimited data.
My fear is that this trigger doesn't happen within the 14 return period and then you are stuck with a phone on a different line than what you originally wanted.
My fear is what happens when I sell the Note2 for a different phone in 6 months. Am I going to get a $400 charge?
Sent from my Nexus 10 using Tapatalk 2
miiike said:
My fear is what happens when I sell the Note2 for a different phone in 6 months. Am I going to get a $400 charge?
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
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As long as you have kept the phone for a minimum of 181 days (approx. 6 months) you should be fine. As that is the trigger for the Instant Savings.
I decided to bite bullet by cancelling my Verizon pre-order and going for this deal, but once I ordered it they told me it was out of stock. Now I have to wait for some unknown time to even find out when my phone will be shipped. Unbelievable. I know I'm getting a $100 gift card, but it's not like Wal-Mart is the sorta place I would want to shop (with the way they treat their employees and whatnot). Eh, it's just a phone, I'll get over this. I'm just a bit irked right now.
Yes, I followed up on this since someone else in my family is interested in the N2. I am forced to buy one at VZW because I need to deactivate it and swap-lines. However, my sister does not... so I called in Wal-Mart and ordered through them since she does not really care when she gets it. The deal is this, the eGift card works both in real life and online per the rep. If you want to use these gift cards somewhere else, buy a visa gift card. They charge a fee, but pretty much you can move it elsewhere. The other issue is VZW allows you to get $50 off without activation fees (with some haggling, I've had no luck with this, but other members have) so $30 saved too. So essentially if you are up for the $50 off at vzw, you can save a whopping $20 by going to Wal-Mart. According to the rep i've talked to, they have no idea when they will ship out the phone. The phone, according to them, is in very high demand. They are awaiting stock still and have no clue when it will be shipped out from their warehouse.
On another note, I was looking at their insurance plans for phones. No deduct, covers stolen, water damage, etc... for $60 bucks for two years. Seems way better than VZW, which has a $150 deduct, and BB, which doesn't cover stolen devices.
Anyone deal with their insurance at Wal-Mart? Seems sweet, since they are such a big company they rarely fight with customers in terms of returns... so I assume this should be the least amount of hassle in covering the device?
EDIT:
here is the funny part too. you don't get the gift card right away. she said as late as feb 2013 you will get a code for it.
kimdoocheol said:
Yes, I followed up on this since someone else in my family is interested in the N2. I am forced to buy one at VZW because I need to deactivate it and swap-lines. However, my sister does not... so I called in Wal-Mart and ordered through them since she does not really care when she gets it. The deal is this, the eGift card works both in real life and online per the rep. If you want to use these gift cards somewhere else, buy a visa gift card. They charge a fee, but pretty much you can move it elsewhere. The other issue is VZW allows you to get $50 off without activation fees (with some haggling, I've had no luck with this, but other members have) so $30 saved too. So essentially if you are up for the $50 off at vzw, you can save a whopping $20 by going to Wal-Mart. According to the rep i've talked to, they have no idea when they will ship out the phone. The phone, according to them, is in very high demand. They are awaiting stock still and have no clue when it will be shipped out from their warehouse.
On another note, I was looking at their insurance plans for phones. No deduct, covers stolen, water damage, etc... for $60 bucks for two years. Seems way better than VZW, which has a $150 deduct, and BB, which doesn't cover stolen devices.
Anyone deal with their insurance at Wal-Mart? Seems sweet, since they are such a big company they rarely fight with customers in terms of returns... so I assume this should be the least amount of hassle in covering the device?
EDIT:
here is the funny part too. you don't get the gift card right away. she said as late as feb 2013 you will get a code for it.
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Click to collapse
Where do you see insurance plans for contract phones? I can only find them for non-contract and pre-paid phones. Do you have a link?
dawei213 said:
Where do you see insurance plans for contract phones? I can only find them for non-contract and pre-paid phones. Do you have a link?
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Click to collapse
Damn, I didn't even see that. I just read the link to the side that said accidental protection and skipped to the coverage
http://www.walmart.com/catalog/product.do?product_id=21556885
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
dcoy82 said:
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
Click to expand...
Click to collapse
hellsangelbx said:
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
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Click to collapse
That's what they want you to do, but I plan on paying $100 a month and have it paid off in 6 months without contract, but right now I'm pretty much screwed...
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
papaavi said:
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
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Nuqid said:
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
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Click to collapse
Been on the phone all morning and they are still having issues removing it. I'm wearing this poor girl out lol
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
daavy said:
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Click to expand...
Click to collapse
js0uth said:
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
Click to expand...
Click to collapse
Unfortunately I have escalated up as far as possible on the weekend . The problem is that there is an issue with their system because Edge is so new and apparently I'm the first person to have this issue and not a single person has seen this issue ever before. The edge agreement is still showing active even though the pre order was cancelled.
They said that upper tier corporate IT will have to fix it tomorrow and that the corporate finance department will have to fix the money problem showing that I owe $633 for a phone I never got.
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Unfortunately when you call into VZW and go through the prompts, most of the prompts that are customer service based go to an Outsource call center that only has the capability to answer limited general knowledge questions, and make small changes to the account. What you have to do to bypass that is to NOT choose a customer service issue on the automated system (Bill Payment, Features, Plans, Accessories, etc...) ALWAYS choose Technical Support. If you choose Technical Support you're routed to an internal VZW call center because the outsource isn't good at handling tier 1 technical support issues. Once you get a real VZW rep on the line tell them you don't want to speak to their Team Lead or a rep taking escalated calls for the supervisors. You either want to talk to a Supervisor or an Associate Director. If that doesn't help ask for Executive Relations. In a case where I've exhausted all my over the phone options and spoke to 1-2 sups and still didn't get anywhere I'll email the executive relations team. They always reply back to me within 48 hours and I've never had a problem with them. Their job is to be the last line of defense and do almost anything to keep the customer from wanting to escalate further.
RicoX9 said:
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Click to expand...
Click to collapse
I ended up calling the Executive office and have them working on it. They have no idea how to fix it in the corporate office and are completely stumped. So annoying.
I had a problem with a brand new tablet that got stolen. The store rep didn't add insurance on it when I got it and he even admitted to it. Supposedly they have to go into another site after the transaction to add it. Well long story short Verizon or the ins wouldn't cover it and wanted to charge me $350 for cancelation. The rep on the phone said he couldn't do anything at all. I asked for a supervisor and then he apologized and said he could make it a dummy line and me pay$10 a month. I told them this wasn't my fault that the ins didn't get added and that every phone I've ever owned has had ins. We went on and on till I asked his name and I'D # then told him my attorney would be contacting them he put me on hold for about 2 mins then said they would drop the line and not charge me.
Sent from my hacked Galaxy N3!
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
I'm still stuck in the same boat myself. I've been talking to the executive office everyday and they still can't figure it out as of today. My monthly edge payment did show up on my bill that's due in a couple of weeks but they waived it. They have already promised me the world once this is resolved. We'll see about that...
I honestly don't know what else to do from here except cancel Verizon and have a lawyer clear the contract cancellation fees, but at the same time 2 of my 4 lines are grandfathered with unlimited data and I'd hate to lose that going anywhere else. Dammed if I do, dammed if I don't. Let me know once you get yours resolved Rico.
Sent from my SCH-I605
This is a little bit off topic, but for those that do plan to use Edge, you do not have the choice to pay more on your phone per month. You must either pay the normal monthly amount, or pay the 50% to upgrade, or 100% to close it out.
http://www.droid-life.com/2013/09/2...s-att-next-vs-t-mobile-jump-vs-sprint-one-up/
Sent from my XT1060 using XDA Premium 4 mobile app
Executive care isn't what it use to be. They use to be able to do everything. I am working with executive care on a different issue and they are sorta useless. The plus side of working with executive care is they waive a lot of fee's and charges. I got both my upgrade fee's waived but it doesn't quite help when the phones you have are on their last legs and they won't ship your new phones.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
Thanks. I'll give that a shot. Next bill just posted. They swore up and down that I wouldn't be billed for the now cancelled Edge contract. The bill detail isn't available, but judging by the amount, they're billing me for the contract anyway.
If it weren't for the coverage, I'd be back on T-Mobile in a heartbeat.
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
I got a different number for executive care office. My number is from North Carolina.
So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.
Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.
After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.
The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.
I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.
End of Rant
polo2883 said:
So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.
Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.
After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.
The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.
I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.
End of Rant
Click to expand...
Click to collapse
NEVER TRUST ANYONE as Verizon, not even Executive relations.
I'm convinced they are knowingly and willingly lying to customers just to get them off the phone and are trained to behave
this way.
1 of many examples.
I called in to have the Verizon30 promo added as a credit, I called and spoke to a Ramona who said
"we have notated the account and the credit will be applied on the next bill"
(this was after 14 minutes on hold checking with supervisors, etc)
Well, I called back in the next day to confirm and nothing had been noted and i'm not getting ****.
polo2883 said:
So Lets start off by saying that I pre-ordered my Note 3 from VZW during the unlimited data glitch. At the same time I also ordered a gold iPhone 5s.
Now the fun starts. VZW has the worst online ordering system anyone can imagine. With this day and age why would you hold an order for 1 month because one item in the order isn't available? I would think you want to ship phones out as soon as they are available so the customer and start using it and possible adding additional revenue to VZW.
After multiple calls, emails and twitter comments I have come to the conclusion that they don't really care about customers. My complaint was answered by the executive care department and I was told tough if you want to keep unlimited you have to keep the order as is. If I wanted the Note 3 sooner I can cancel and reorder but I would lose my unlimited data.
The lady I spoke with was more than willing to manipulate the system so I can add an additional line to my account but they would not manipulate the system to allow my phone to be shipped sooner.
I really wish t-mobile had better coverage where I live. I would leave in an instant. Only way VZW will realize that customer satisfaction matters is if customers leave in droves. I know companies care about the bottom line but there is a fine line between customer satisfaction and the bottom line.
End of Rant
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Click to collapse
Just my take on this, and I just came from the much smaller and more inferior US Cellular, but I would consider myself lucky to get to keep the unlimited package. We have 3 phones on our account and in the first 2 days with Verizon, we used 2GB of our 6GB data plan. The coverage is SO much better and easier to use, we found ourselves using a lot of data without even realizing it.
And just a word of caution for anyone who doesn't know, the speedtest.net program uses a LOT of data. I ran the test less than 5 times and because the 4g is so fast and uses larger amounts of data for the tests, it reported that it used 434MB of data.
Sent from my SM-N900V using xda app-developers app
deathshead said:
NEVER TRUST ANYONE as Verizon, not even Executive relations. I'm convinced they are knowingly and willingly lying to customers just to get them off the phone and are trained to behave this way. 1 of many examples.
I called in to have the Verizon30 promo added as a credit, I called and spoke to a Ramona who said
"we have notated the account and the credit will be applied on the next bill"
(this was after 14 minutes on hold checking with supervisors, etc)
Well, I called back in the next day to confirm and nothing had been noted and i'm not getting ****.
Click to expand...
Click to collapse
This is typical telephone "customer support" protocol, and not limited to Verizon. They tell you whatever they think you want to hear if it gets you off their line. Most customer service reps get paid based on how many calls they process each hour.
polo2883 said:
At the same time I also ordered a gold iPhone 5s.
End of Rant
Click to expand...
Click to collapse
See the problem there?
Disclaimer: this reply is meant to be for funsies only.
k.electron said:
See the problem there?
Disclaimer: this reply is meant to be for funsies only.
Click to expand...
Click to collapse
I know thats the problem.... Its not for me. My wife prefers the iPhone.
I got them to waive the upgrade fee for both phones. She also stated she would waive the restock fee if I went and bought one at full retail then returned it.
To add more to the horrible service story.
I was told by executive customer care that I could go into the store and buy one at full retail. Use it till I get mine or return it within 14 days and they would waive the $35 restock fee. Needless to say that was false. The manager at the store basically told me that its not possible since there is a pending order and they would have to cancel my pending order to sell me the new phone. Wasted about 1 hr between driving and waiting at the store and left with nothing.
On the good side. My credit card was just charged and it looks like my phones should be shipped shortly.
This thread reminds me of the "Hello this is Peggy"(male voice) commercials
That's what it feels like.
Now the lady from executive care said she was wrong and they needed a line not tied to my pending order to sell me a phone at full retail.
It's okay hopefully I have mine by Wednesday. It's in Memphis and that's a direct flight to my local station
Sent from my iPad using Tapatalk - now Free
Two things you did wrong...
You put both phones on one transaction, never do that especially with cell phones unless it's a buy one get one free thing. You'rejust asking for issues with your account like activation.
Second, . You got an iPhone
I'm about send a six page letter to the Verizon VP of retail operations and customer service. I have never experienced more improper behavior by the hourly employees of any company. Before the V10 release I called to confirm that unlimited data customers could buy the phone on the device payment plan on Nov. 15th. I received numerous confirmations over the phone. When I entered the store they had no idea what I was talking about. Fine, put that on Verizon corporate for not properly informing all the stores of what was going on. After many calls a customer service supervisor indicated that I was correct but that Verizon had not updated its own software to make the change in time. I placed the order online that night as the stores had already closed. When I called the next day with another supervisor they again told me I was correct and would make arrangement to ensure that I was given the device payment plan without losing my unlimited data. I arranged to pick up the phone at an official Verizon store. The supervisor assured me that she would follow up after I picked up the phone to make sure everything was correct.
SHADY BEHAVIOR #1 - that same supervisor went into the notes after the call the next day and left an outright lie indicating that she informed the customer (me) that I would NOT be able to buy on the device payment plan until December. The order was canceled and NO ONE notified until AFTER I walked into the store to pick up the phone. My order was canceled without any notification via email or text, so I basically wasted my time going to the store and making all these calls with the supervisor.
SHADY BEHAVIOR #2 - When I called customer service from wihin the store, another supervisor, who said she knew the first supervisor personally, began telling me that I had no order. I emailed it to her and she began refuting the validity of it and when I asked her to give me the status of the order she admitted she had no way of knowing because she had no access to internet orders, which was not her department. Clearly she was just trying to cover for her supervisor friend. I immediately told her to stop wasting my time, now some 30 minutes after first calling, and connect me with a supervisor in the internet orders department ASAP, what she should have done from the beginning. Unbelievable... they see that you are clearly angered and yet they try to blame you the customer for their mistakes.
I returned the phone after I was told that device payment plan would start exactly one week later. On the day I was eligible for the DPP I purchased a new phone. After spending nearly 10 hours and speaking to over a dozen different Verizon employees I wasn't about to come away from the ordeal without the device payment play as I was assured I would.
SHADY BEHAVIOR #3 - In the store the new phone (#2) was handed to me without a screen protector and a receipt was not given to me.
SHADY BEHAVIOR #4 - when I went back into the store to ask for a receipt, and point out that the phone was not working, a employee passed himself off as being "THE" manager. I asked him if he was the store manager and he admitted he was not. He would not provide me with receipt because the store was now closed although many employees were still inside with some customers. He said my receipt information would be available online, which was false. Even the confirmation email sent did not make reference to the model of the phone that was purchased it only made reference to my old phone.
SHADY BEHAVIOR #5 - The next day I returned the phone and was finally given a receipt. This phone also stopped working properly after a few hours! I called a store near my work to confirm if they had a replacement phone in stock and they said they did. I walked over to the store and they said, after finding out it was for an exchange, that they did not have the phone in stock after all. Huh? I drove over to another Verizon store as no one was picking up the phone (??) and as soon as I walked in I asked if they had my phone in stock. They said sure we have it. I asked them to confirm but they would not tell me unless I gave them my phone number, presumably to see if I was there for an exchange or for a new line activation. I told the guy it was for an exchange and he went in the back stock room and, when he came out surprise, surprise they didn't have the phone in stock. I'm tenacious so I walked over to the third Verizon store of the night. On the way over I called and asked if they had the phone in stock, they confirmed that they did and that they had more than one in stock. When I walked in they tried to do the same thing, as soon as I asked if they had it in stock they wouldn't answer unless I gave them my phone number. But this time I had them on the hook because the guy told me over the phone that they the phone in stock and "PLENTY". The employee that took care of me tried to give me the run around too once they saw it was an exchange. She took my phone to the back room to show it to her manager and confirm the equipment problem. I asked her to tell him to come out as I did not want my phone leaving my sight for long. She said he could not come out..... shady. She comes out with a new phone and I ask her to turn it on before she switches over the service as I want to make sure the screen is 100% operational before I have to go through a third exchange. She says she can't take it out of the box without switching over the service. I asked her if they had more than one of the phone in stock in case there was a problem, and without making eye contact she responds with an incoherent "nu uhh" and head shake. I did not tell her that her own co-worker confirmed that they IN FACT did have more than one phone in stock nor did I ask why they were now singing a different tune. Seriously... this is how a publicly traded company runs its retail operations?
To summarize, I was LIED to repeatedly by Verizon employees. Supervisors lied in their notes to cover up their giving out incorrect information. Verizon retail stores make it deliberately hard for your to exchange a phone. I plan to send this letter to the consumer protection agency run by the federal government.
Somehow I find it hard to believe you where treated this badly by VZ. You had 3 brand new defective phones in a row??
I have dealt with 3 different VZ stores in my area & have had excellent/courteous service from all 3. Sure, we where all upset when VZ raised the price of the unlimited data service by $20 a month (I cancelled 3 lines because of that) but that was not their employees fault.
I owned a retail store for over 20 years & your whole attitude seems to me as being one of those customers that is never satisfied no matter how hard they try.
~John
^ Yes I can tell you were a retail owner. To make a blanket statement like "your whole attitude" is indicative of that.
You made not a single mention of the outright lies that were told by the Verizon employees but instead opted to put it on the customer or impugned the customer's integrity by voicing skepticism of faulty equipment without any solid basis for that skepticism. You don't know me, and you don't know the track record of an entirely new phone. Have you visited the LG forums to see those who have had to make multiple returns? Of course not. Yours is the typical management response of Fortune 500 companies that are loathed by the public.
Also, there were two returns for faulty equipment, each confirmed at the Verizon store before a new phone was given. The first return was simply my prerogative to take advantage of the device payment plan, as I was initially told by numerous Verizon employees prior to the initial sale. And secondly you fail to address the point that the stores apparently have unethical motivation to make an exchange of their inventory for another location's sale of hotly sought after phones deliberately more difficult.
And by the way, I worked for a five star hotel, deemed the best in the metropolitan area, all through college where we bent over backwards to ensure customer loyalty and to deliver value for premium services. I had to take written tests for AAA certification to verify that I knew all the latest information required of my job and had frequent training seminars to ensure that we were all worthy of the "best in class" title. Verizon like trumpet that they're the best, evidently they don't visit their own stores very often. You know how well your operation is doing when the customer has a problem, and not just for how well they handle mundane transactions. Can your staff rectify the problem as quickly as possible without further aggravation to customer? But ultimately we're not talking about just dropped balls and incompetence here, we're talking of employees repeatedly making deliberately false statements to customers. That's beyond acceptable.
Sucks to be PorscheOscar.
Is there any chance that the humanity of at least ONE employee would have come forth and done at least half-of-the-right-thing by you if you were presenting a good persona?
But I feel for you ... because of course ... ALL the employee's in the store wouldn't have the same negative attitude and manipulate a computer system because the person in front of them was completely rational, respectful and courteous. It has to be some corporate level decision that was sent through the regional representatives and programmed into the one store to single YOU out and destroy your integrity.
I've been disappointed by some of Verizon's products and also their staff before - but instead of finding a manager within the store that supported someone I couldn't get a positive interaction with, I just drove 5 to 10 miles in any direction and went to a different Verizon store.
Good luck trying to get good service from a Verizon Rep based on the computer notes now!
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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joshw0000 said:
I've been with Verizon for 10+ years (also have unlimited data). I've been pretty happy with their service. I typically call 611 when I have issues rather than visiting a call. The stores #1 (and seemingly only) objective is to sell devices. They have no interest in handling returns/defects/etc. I've actually called 611 from within a store when a sales rep told me something wasn't covered.
The information they told you could have been true and false at the same time. Did they have several brand new V10's in inventory? Yes. Did they have refurbed V10's in inventory to issue as replacements? No. Most companies will not give you a brand new phone as a replacement. A manager can choose to give you one but that's few and far between. Though Verizon (in terms of the big 4 carriers) is your best bet at getting such replacement.
Next time try calling 611. They'll ship you a replacement and give you a return label for the defective one.
All in all, your experience is still better than you'd expect from AT&T. Wanna test that? Ask a Verizon rep to send you a text or e-mail (written confirmation) of something. They will. I've been fighting AT&T U-Verse since July for a bill that I don't owe. Every month they bill me, every month I call and explain, and every month some rep (or manager) has said not to worry and they've removed it from my account. EVERY SINGLE REP has told me they're not allowed to send any e-mails, texts, faxes, or mail...no written confirmation. I got my first collection letter last week. It's my word against theirs. Sorry POS company!
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1. I'm glad you pointed out the issue about exchanges vs. Refunds. Note to all: if you are still in your two week return window and have an issue DO NOT EXCHANGE. RETURN FOR REDUND ONLY. They will not tell you if you are receiving a refurbished phone. Demand a new phone. I can't believe I made this mistake because I had exactly this same experience 6 years ago with Droid X. They kept giving me refurbished phones one after the other until I was in my 9th return. Verizon have very poor if nonexistent quality control testing of refurbished phones. I'm going to have to give hard thought to returning this phone if they confirm that it's a refurb, even if I have to eat the $35 restocking fee. Given how the manager of the store couldn't be bothered to leave the back room I have no issue with giving him a return.
2. Yes AT&T is bad, Sprint is Worse and Tmobil I once caught red handed doing something shady on international calls which I reported to the State Attorneys and FCC. But Verizon leads them all for expensive service. The expectation of competent and non-shady service goes up. This all unfortunate because I reward straight shooters with long term loyalty. I would expect this from a fly by night Cell phone company but not an established company with millions of shareholders.
Was the Droid X that long ago? I loved that phone.
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I've never had issues with Verizon by phone conversation. but going to a Verizon retail store is a different story. stay away
I called LG to verify I had a new phone and They said it was. Also, while I was in the phone with them I asked about an issue I was having with a set of refurbished LG 900 Infinium headphones purchased on Amazon. I was told that if you buy LG Bluetooth headphones and have an issue they will send you new unit not a refurbished even though they were refurbs to begin with.
I also called Verizon tech support and they claim that if you go in store for an exchange they can only give you new phones as they don't stock refurbs. If however you make a claim over the phone They will send you refurbished units. Avoid that at all costs if you are in your 14 day return window.
joshw0000 said:
Was the Droid X that long ago? I loved that phone.
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I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
porscheoscar said:
I keep every phone I ever had in my desk as a little museum. I still have my BlackBerry Pearl..the first must have phone all my friends ran out and switched too, the iphone wasn't the first. But the Droid X was the phone I got when I left T-Mobile just to secure unlimited data. When the iPhone 4 was announced still without 4G, I was Android do good.
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I sell mine as soon as a better phone is released. That's how I get to try every new phone that will work on Verizon.
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i'm not sure how you got so far as to preorder on the phone then schedule an in store pick up. I called about 3 times before actually going through with a purchase on my UDP line and making sure every questions was answered. I then proceeded to get the phone picked the phone and color then the person couldn't proceed. I was then transferred and they clearly explained to me the deal after again trying and not being able to proceed while keeping the UDP line. I then had to wait til my pay period ended. 3 days later I went to the store and did the actual DPP on my UDP line.
Sorry you had a bad experience. I usually avoid the stores at all costs.
I've had generally good experiences with Verizon stores, but tend to do my business online, simply because I don't have to worry about being pushed or "pitched" anything. Recently, my wife's LG G4 was caught in a bootloop (showed LG logo, then went black). After 3 store reps fiddled around with it trying to factory reset it (BTW, it said "Modified" on the menu, but none noticed that fact!) As one of them was processing the warranty replacement, another guy walked into the store with a G4 and it was doing the exact same thing! Anyway, I asked them if there was anything else I could do since my wife wanted to take photos for Christmas (this was on the 23rd) and the replacement was shipping 2-day. They did offer for me to buy a new phone, but her G4 is 6 months old. Anyway, they seemed very helpful to me and I've never experienced what the OP did--doesn't mean it can't happen, but I would say it's rare.
As a small side-note to my story, I happened to be shopping at BJ's Wholesale during the day on Christmas Eve. In the store, there's a Verizon Kiosk, which is actually run by Diamond Wireless. EVERY SINGLE TIME I've done anything through them, they've been amazing. I guess it actually helps to have some degrees of separation from VZW! I told the guy what happened to my wife's phone. I asked him if I could buy a phone, then return it within 14 days without being worse for the wear--which he confirmed. He then suggested I "buy" the V10 as it has a better camera, etc. Since VZW had already issued a warranty replacement G4, he said they couldn't cancel it, but he suggested that I do a "buddy upgrade" (I have 3 total lines eligible), which I did. Unfortunately, my employee discount doesn't allow payment plan, so I was out $300 temporarily. HOWEVER, LG is giving a $100 rebate (Visa Gift Card). Then on top of that, the replacement G4 that will arrive shortly will be all mine--I'm hoping to sell it for at least $200, so I will break even in the long run. The Diamond Wireless guy walked me through everything, answering all my pesky questions and ensuring everything was done properly. The best part is that my wife has an amazing new phone and took many great Christmas photos with it. I like the phone so much, I'm thinking of switching to a V10 myself... I may wait to see if/what HTC releases next (usually March) and if it doesn't suit my fancy, I'm a new LG V10 owner.
Hell yeah the VZW stores are shady! I had to call CS for 3 months to get a 50 dollar credit I was assured was coming to me. I've jumped from Verizon since then, same bull**** just different source at this point
My experiences have been just the opposite. The instore folks have been so helpful. The telehelp people were clueless about all the discounts on my account and completely jacked everything up. The store manager did some creative genius and my account got fixed. His creativity cost me $35 but it saved me over $1,000 in the end. Everytime I've been in to the store I've had great experiences. I've been in so much recently that I practically know all the employees by first name. (Lots of $300 trade-ins of $10 phones. Thank Vzw!)
I'm not trying to negate your negative experiences as I've seen upset people in the Vzw store every time I've gone in. I understand your frustration and writing the letter was probably very therapuetic. However, sending it probably won't make one bit of difference. The stores are meant for one purpose and only one purpose, sign up new accounts and do phone upgrades. They aren't there to do exchanges like Walmart. If they give you a new phone then that means there's one less new phone in the store to sell. Verizon is a business in business to make money. Exchanging a phone doesn't bring them any new money. Like it or not, that's the facts jack.
If you haven't sent the letter yet then don't bother. You'll probably get a nasty note added to your file.
Op.
You are whats wrong with america, everytime you think you have been wronged in the SLIGHTEST way, You go cry to the better business bureau or aaa or fbi cia dea, obama, whoever will listen to your little violin playing at your pity party.. ...big red is a big companh, they dont give 2 f's about you or your opinion, and neither does the government agency who has their contracted service through big red... Play the game, or get pegged as a pest...and then treated as such
porscheoscar said:
I'm about send a six page letter to the Verizon VP of retail operations and customer service.
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You can stop right there. Your post here is already tl;dr.
Time to do some serious editing. Ideally, you'll parse it down to a single page. Two pages is the max.
Beyond that, you're into serial killer manifesto territory. The only reason anybody will read beyond the second page is to see if you're just a kook, or if you're actually a threat and they need to report you to law enforcement.
Itt: people who don't know what a sales quota is,so they're surprised a corporate verizon rep is only concerned with a sale. Their quotas are so high their jobs are quite frequently on the chopping block if they take time to actually help customers with issues like this.
It sucks, but that's why I usually go to authorized retailers instead.
There's always two sides. Funny thing is 97% of the shadiness I've seen from T-Mobile AND Verizon was to benefit me. You probably come off as pretentious and entitled over the phone, same as in text.
Sorry you had to go through all that nonsense but its true if its a Corporate store they do not care about customer service I have experienced myself and have been lied to also , its much better to go thru a 3rd party where they will treat you better or customer service and since all the nonsense with corp stores I always avoid them would rather get the phone on ebay or amazon or even craigslist before I go to a corp store cuz all they are interested in is sales vs customer sevices and I have many friends and family memebers with Verizon that have had bad experiences so I beleive you sir and its a shame that it happens cuz they are a huge corp that should not be acting like that and should try to make the customer happy even though there are some customers out there that are worse than the employees cuz they expect to get their way cuz of that stupid saying "The Customer is always RIGHT" which is also aload of bs,Anyways it works both ways!!!!!!!!!!!!!!