touch pro
screen does not respond!!
everything else works
i feel it vibrate when it turns on, the light in the center button lights up when charging
my friend was able to call me, and the lights and my ringtone went off
the keyboard lights up, the part below the screen with the center button works and lights up
basically yeah, everything except the screen works!
i tried taking the battery out and i did a soft reset
dont really want to do a hard reset (will all my contacts get erased?)
looked around the forum briskly for anything related to my problem but didnt find any
what should i do? i really need my phone to be working T__T
possibly...
http://forum.xda-developers.com/showthread.php?t=533350
typical problem with the touch pro...because its a slider you probably need to replace the flex cable from mother board to screen, i had same problem with mine i thought at first it was the digitizer but dont be fooled.
back up the pim file on the computer and see if you can get the phone replaced under warrenty would be my suggestion.
Not sure if you have fixed the problem yet or not but I just recently had this same issue. I replaced the phone under warranty and before I sent it back I installed MyMobiler to navigate the phone and save any files I wanted to keep locally on my PC. Obviously activesync saved all my contacts and whatnot as well.
The sad part was I had only had the phone a month and 2 weeks so they couldn't give me a brand new replacement since it was over the 30 days, so I had to settle for a Re-Man. blah
Oh well good luck mate!
I have the same problem. I just called tech support and had them sent me a new one. Something that may elongate your use before you get it replaced, press down on the screen between the lower buttons and the LCD screen (the Verizon logo). It seems that the more that i do it, the worse it get, but slowly. Here is a video of me making it work.
Good luck!
Hello everyone...
Well, here goes a sad story
Got my x10i in April this year, running on 1.6
Recently dropped my phone, the camera, vibrator & GPRS stopped working.
It was around the time 2.1 was released officially.
There was no physical damage on the phone except for the top-back portion - (the silver casing below the on/off button on the back side) was slightly ajar.
Though i knew it was a hardware issue, i tried re-installing 1.6, then upgraded to 2.1, on both occasions the problems were not fixed.
i turned the phone into the service center apprehensively cos i love my phone and i have not heard great reviews about them.Hoping against hope they would be able to fix it.
Nevertheless they were not able to, the physical damage was fixed, as in the casing.
Then they tell me the board needs to be changed - which i feel is not the only wayout.
Changing the board is as good as buying a new phone cost wise.
Now the problem i have since I got the phone back - upon every restart there is a camera icon blinking and it takes a long time before the phone boots to home.
I know this indicates the phone is flashing itself, but everytime?
Now my questions-
1) is there a solution to the camera, vibrator & GPRS not working?
2) why does the flashing/camera icon blink happen everytime on reboot? any solutions?
Do let me know your thoughts!
Thanks
Anyone??
Vibrator, lol.
Try repairing using SEUS update service.
Sent from my X10a using XDA App
Well, SEUS update service does not have an update option.
PC Companion does but it seems to be giving errors.
Mid way through the process it stops downloading & asks me to try again.
Attempted 4 times
http://forum.xda-developers.com/showthread.php?t=825675
download those staff
then follow instruction
when is ask for connect phone in
Flash mode
take off battery
keep the back button when connect usb
it should be only green led on (phone is tuned off)
and press enter in the computer
I'm using an HD2 on T-Mobile, still running the stock Windows. (haven't gotten around to slapping android on yet)
A.) ... was at work today, took the phone out of my pocket, and I couldn't get the screen to go on. The hardware buttons on the bottom would go on, and I could feel it vibrating and booting up when I powered it on, but after hard resetting(removing the battery, I mean) the screen still wouldn't go on.
.....so I go home with it powered on still, pull it out of my pocket and BAM! the screen goes on and it looks normal... but....
1.) Now the bottom 5 hardware buttons won't go off when I lock the phone. Sometimes they're dim, sometimes they're bright as if I'm using it. sometimes they flicker on and off.
2.) the screen won't brighten beyond 20%. It adjusts 10-20% fine, but sliding it from 20%-100% does nothing.
3.)In addition, whenever I hook it up to a PC to charge/transfer files, I SOMETIMES get the "This Device would work faster in USB 2.0" message. that I never got before these issues. This is confirmed by slow transfer speeds when this happens(400-600kb/s instead of the normal 3-5mb/s). This leads me to believe it could be something internal in the phone...
Worth taking to T-Mobile? Not sure what they can do for free, I bought it used about a month ago.
I Tried a factory reset recently, didn't do anything to help these problems.
I tried running it on another battery, same issues.
Think putting android on it could help any?
XDA Devs is the best around for this type of thing, so I figure there's someone on here who could give some advice. I love the phone, but these problems are awful! Thanks so much!
try re-flashing the stock ROM first (factory reset might be not enough), then if the symptoms reappear I'd think of warranty repair
I ordered an Xperia Z Ultra and received it in the mail yesterday. Unfortunately, the unit I received has a defective screen. When you press the power button, the screen backlight turns on but stays completely blank (black). Android is still running fine underneath -- pressing back/home/app softkeys gives haptic/audio feedback, pressing volume rocker gives volume up/down sounds, etc. However the screen stays completely blank and the device is unusable.
No matter how many times you press the power button, the screen still remains blank/black. The screen will only turn on correctly, randomly. On my unit, anywhere between 5 and 150 power button presses.
The screen also has a noticable yellow tinge.
Turning-off the phone first does not solve the problem. In fact, the screen is still blank when booting up (i.e.: the "Sony/Xperia" loading screen/boot animation).
Pressing the hard-off button next to the SIM card tray also does not solve the problem.
Pressing and holding Power+VolUp also does not solve the problem.
Factory-resetting via Settings also does not solve the problem.
Reflashing latest firmware from PC Companion or SUS also does not solve the problem. (Flashes correctly, but screen is still defective)
So just beware, for anyone getting a C6802. Either confirm in-person that you don't have a defective unit, or have your retailor confirm for you.
The unit I received:
- C6802 (3G-only), White
- Hong Kong, unbranded
- Manufature date: 13W29 (2013, Week 29)
- Firmware version: 14.1.B.0.471
Edit:
Other YouTubers similar/worse defect on their Xperia Z Ultra:
Both video upload by same person, it is ridiculous having two units and both is defective.
Lucky me and my friend + at least 30 users (report at Malaysia lowyat forum), our units running perfectly fine and no issue with great panel display, not as above video look that terrible and full with problem.
Got my C6802 on Friday and love it!
No screen problems at all here.
Sent from my C6802 using xda app-developers app
cmclaughlan said:
Got my C6802 on Friday and love it!
No screen problems at all here.
Sent from my C6802 using xda app-developers app
Click to expand...
Click to collapse
Seconded.
Good to hear you haven't had any problems. Hopefully this is a limited issue that won't affect a lot of units.
Unfortunately the RMA process for me will take some time, and my retailor just ran out of stock, so looks like I'll be waiting for some time before I can get a replacement.
Bought from a reputable seller?
Sent from my LT29i using Tapatalk 2
Lusterboi said:
Bought from a reputable seller?
Click to expand...
Click to collapse
Ordered from Expansys. As I'm in Japan, I ordered from their Japan division (based in Hong Kong), which is unfortunately under-staffed. Sadly, I'll have to pay additional shipping costs for the replacement, as well as paying import tax again for the replacement. Hopefully Expansys will be willing to help cover some of the extra cost, but so far I haven't heard back from them (because they're just under-staffed).
I'm facing black last night. third day of purchase. after press hard rest button solved
Sent from my C6802 using xda app-developers app
avenloh said:
I'm facing black last night. third day of purchase. after press hard rest button solved
Click to expand...
Click to collapse
Did you have the same blank screen problem as in the video?
And can you explain the "hard reset button"?
I have tried soft-off (Power+VolUp, or OFF switch located next to SIM tray), software factory reset (Settings > Backup & Reset), and Sony PC Companion/Update Service (reflash factory firmware), and my device still has the same issue.
Thanks.
fhsieh said:
Did you have the same blank screen problem as in the video?
And can you explain the "hard reset button"?
I have tried soft-off (Power+VolUp, or OFF switch located next to SIM tray), software factory reset (Settings > Backup & Reset), and Sony PC Companion/Update Service (reflash factory firmware), and my device still has the same issue.
Thanks.
Click to expand...
Click to collapse
mine is just blank. no line as second video. still can recieve call (using bluttoth). but nothing show. plug in chaarger also cannot charge. press the button beside sim card solved
I think this is a software issue (there may be multiple root causes/symptoms).
Today my display would not turn on, but the phone appeared to be working OK- audio etc.
I hooked it up to ADB and saw many messages about inability to turn the dislay on.
Did a adb reboot command and all is well.
Didn't know about the reset switch - I think that would have worked also.
So I believe the phone gets into a state where the display will not turn on (and requires a reboot). Adb reboot is not practical. A hard reset may be, but I need to carry a reset tool with me.
Had the Ultra since last Thursday (so 5 days and 1 occurence). Not sure on root cause (I have a Pebble watch and it's battery also drained at the same time and the Ultra was in a state where it was not charging properly).
Will see if it happens again.
Sent from my SGH-I467M using xda app-developers app
aleekwen said:
I think this is a software issue (there may be multiple root causes/symptoms).
Today my display would not turn on, but the phone appeared to be working OK- audio etc.
I hooked it up to ADB and saw many messages about inability to turn the dislay on.
Did a adb reboot command and all is well.
Didn't know about the reset switch - I think that would have worked also.
So I believe the phone gets into a state where the display will not turn on (and requires a reboot). Adb reboot is not practical. A hard reset may be, but I need to carry a reset tool with me.
Had the Ultra since last Thursday (so 5 days and 1 occurence). Not sure on root cause (I have a Pebble watch and it's battery also drained at the same time and the Ultra was in a state where it was not charging properly).
Will see if it happens again.
Sent from my SGH-I467M using xda app-developers app
Click to expand...
Click to collapse
The phone auto restart when you take out your SIM card also.
Good to know - BTW taking out the SIM tray/card seems very difficult (at least for me) - any hints on how to do this quickly would be appreciated.
Thanks
Sent from my SGH-I467M using xda app-developers app
aleekwen said:
I think this is a software issue (there may be multiple root causes/symptoms).
Today my display would not turn on, but the phone appeared to be working OK- audio etc.
I hooked it up to ADB and saw many messages about inability to turn the dislay on.
Did a adb reboot command and all is well.
Didn't know about the reset switch - I think that would have worked also.
So I believe the phone gets into a state where the display will not turn on (and requires a reboot). Adb reboot is not practical. A hard reset may be, but I need to carry a reset tool with me.
Click to expand...
Click to collapse
Thanks for your input.
I think there are different problems that cause the same/similar symptom.
On my device, no matter if I reset (via Power+VolUp or reset button), or adb reboot, or factory reset, my screen still turns on blank, as I described in the first post. Even when turning on the phone, the Sony boot animation does not display -- only a blank screen.
FYI: You can also power-off the device by holding Power+VolUp until it vibrates 3 times (same as the reset switch next to the SIM tray).
aleekwen said:
Good to know - BTW taking out the SIM tray/card seems very difficult (at least for me) - any hints on how to do this quickly would be appreciated.
Thanks
Sent from my SGH-I467M using xda app-developers app
Click to expand...
Click to collapse
Another correct way is press that red button near SIM card there.
Edited first post with a video of my device.
Note: received the phone yesterday on the 6th, no screen issues were present. It's a white unit.
Had this randomly start happening to me today while my phone was plugged into my car radio. The phone was laid flat. I hooked the phone up to the PC and reinstalled the latest firmware again and it seemed to clear it. I didn't have the issue on the prior firmware, but who knows.
Edit: still randomly happening and I can't recreate the issue. Screen goes off or I turn the screen off and it may or may not come back up blank on the first press. Upon startup the phone displays properly, the Sony logo and animation are visible. It just randomly produces a black screen when turning the screen back on. I think this is a software issue for me as it didn't happen until today and isn't consistent.
I received my Xperia Z Ultra this morning from Negri Electronics, which was shipped direct from Hong Kong, and it has the/similar screen issue. If the phone powers off for any reason, either by way of power management timeout or by pressing the power button, then it's dead. For me, no illuminated black screen and no OS sounds, just dead. I can reset via volume up + power or the side reset switch but yeah...
For what it's worth, the phone arrived in a retail Xperia box but the retail box was not wrapped in any kind of cellophane. I just lifted the lid off to a phone. Is that normal for Hong Kong packaging or did someone decide to sell a known defect as new retail?
Taco Jackson said:
I received my Xperia Z Ultra this morning from Negri Electronics, which was shipped direct from Hong Kong, and it has the/similar screen issue. If the phone powers off for any reason, either by way of power management timeout or by pressing the power button, then it's dead. For me, no illuminated black screen and no OS sounds, just dead. I can reset via volume up + power or the side reset switch but yeah...
For what it's worth, the phone arrived in a retail Xperia box but the retail box was not wrapped in any kind of cellophane. I just lifted the lid off to a phone. Is that normal for Hong Kong packaging or did someone decide to sell a known defect as new retail?
Click to expand...
Click to collapse
Mine arrived from a different retailer in the same condition. The phone itself and accessories were sealed of course.
Sent from my C6802 using xda app-developers app
Also, my version of the power off death is only when on battery. If the phone is charging, I can power it on and off no problem. Each time I do, I hear the audible power off click. However, if the phone is unplugged and running on battery, then most every time I power it off, I hear no audible click - just the screen goes black silently - and it's frozen/off. This is different than the original poster in that it seems his device is still running and the screen may be "on" but black. Mine, power off and it's completely dead until reset - but only on battery (regardless of battery level obviously). If its useful or relevant to anyone, I'm not using a sim at all. I have tried with a sim in, but it still exhibited the freeze behavior.
My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
S6halp said:
My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
Click to expand...
Click to collapse
sorry but u cant access ur device until u unlock ur s6 edge and allow to access ur internel storage
u have to get that display fixed