[Q] Why is OTA Update Failing on Unrooted Stock Droid RAZR (XT912) - Motorola Droid RAZR

Hey guys,
Alright, so I was on my stock rooted ROM and saw an OTA come in. I download and apply the update, but it freezes and stops the update. So I unrooted, and tried again. Still failed. So then I remember I didn't disable SafeStrap, and I go and re-root, disable SafeStrap, unroot again, and THEN try the update. Still failed.
I did delete some of the games that came with the phone (while unrooted; I didn't remove system files to my knowledge). What do you guys think the problem could be? I'd really like improved signal connectivity and eventually ICS. And Fastbooting didn't work for me the last time I used it for some reason (although I wasn't on stock ROM at the time - could that have done it?)
Thanks!
Edit: Tried factory reset, did NOT work. Looks like SBF/Fastboot is my only option. What happens if it doesn't work? I'm on stock and unrooted and everything. Maybe I just need to install the missing files? I think I only deleted thinks like NFL 12 and the similar games that were ALLOWED to be deleted. SO blown right now...ugh.

It probably was the bloatware you removed. Before the update came down, I fastbooted back to make sure there weren't any issues with the update. Several people have said that with bloatware removed, the update will fail.
How did you unroot? The only way I've done it is to fastboot it (just to be on the safe side).

I used some app called Ginger Unroot from the market. Surprisingly, it actually worked - SU operations (including SafeStrap apk tasks, SetCPU, etc) ceased function due to a lack of root. I almost feel like VZW could just reset the phone because it is TECHNICALLY not rooted and is still not accepting the OTA. Also, I have a Mac, so it's a hassle to have to borrow a friend's PC every week and try again. But I'll see. There's absolutely NO WAY to fastboot via a Mac, right?
(Also - would a factory reset put the missing apps back and allow, then, for an OTA?)
Thanks!

Things like Safestrap can prevent OTA update.
Safestrap changes the boot structure.

I removed SafeStrap though. Like, it is NO LONGER on my phone, either in bootup OR in apk form. So it shouldn't be affecting the process anymore, right?

Sorry for double post - I found a FastBoot utility for Mac that MIGHT work. Not 100% on it though, but everyone who's used it has indicated it has worked for them.

You say you are unrooted now. Have you rooted before? If so what modifications did you make?
After a very similar experience I finally an updating and it appears that the update hasn't failed. My two previous attempts failed after I unrooted (protected using OTA Rootkeeper), disable Safestrap, and reloaded my preinstall files. If you have ever used Safestrap or done anything to tamper with the preinstall files, webtop, or the bloat apps you will not be able to update.

See, that's my problem...I got rid of apps like the blockbuster app and Madden 12...you're telling me, essentially, that I'm screwed because VZW was stupid enough to make "vital" apps deletable? Also, I deleted those apps while non-rooted. How's that for ironic...

ViaCapita13 said:
You say you are unrooted now. Have you rooted before? If so what modifications did you make?
After a very similar experience I finally an updating and it appears that the update hasn't failed. My two previous attempts failed after I unrooted (protected using OTA Rootkeeper), disable Safestrap, and reloaded my preinstall files. If you have ever used Safestrap or done anything to tamper with the preinstall files, webtop, or the bloat apps you will not be able to update.
Click to expand...
Click to collapse
How did you reload the pre install files? Where did you get the files?
I'm having same issue on xt926.
Thank you very much for the help!

Related

How to go back to stock, run the update, and re-do root and other tweaks

Okay, so I haven't as of yet seen a thread that appears to spell out this process. Most of you are talking about applying developer-modified patches to get to DI01, using Clockwork recovery, and things like that. For various reasons, some of us prefer to remain a bit closer to stock, and not worry about bricking with custom recovery software and whatnot. I'm one of those people, and I've seen questions here and there on how to go back to stock, and if root can be maintained or redone afterward, etc., so I decided to document here what I did to apply the official update to my rooted and lag-fixed Fascinate. Without further ado, here's the process I followed:
Ran the unlagfixme.bat script from http://forum.xda-developers.com/showthread.php?t=779597, which automatically reboots the phone
Used Root Explorer to remove the ".old" extension I had added to all system .apk files I considered bloatware (I chose to disable them, not delete them)
Rebooted the phone again for good measure
Downloaded the update, and let it install normally, after which root access was gone as expected (Superuser.apk and other apps that required root access were still present, but they wouldn't function)
Rooted my Fascinate again per the instructions in http://forum.xda-developers.com/showthread.php?t=779238, just like I did the first time (only had to do it once, not twice like some here have said); note that I followed all instructions except for the final one, which is installing Superuser.apk, as that application was still installed, and still worked fine after applying the proper permissions to su and busybox
Opened Root Explorer, and once again added .old to all .apk files that I wanted to disable and remove from sight
Rebooted again
Ran the lagfixme.bat from http://forum.xda-developers.com/showthread.php?t=779597 to re-apply the lag fix
Rebooted one final time to make sure everything was in still good working order
So there it is. I'm still running stock ROM, stock recovery, etc. I should be able to easily repeat this process any time there's a new OTA update, with minimal risk of bricking.
Helpful thanks, but I think I screwed up.
SO I got the OTA update message this morning. I have root and lagfix installed, and I ran the OTA. Everything works but I no longer have root access. SO I think I screwed up. Newb right. SO do I have to go back to the stock image? What do I need to do to recover while retaining my contacts apps etcetera. Thanks
propylene22 said:
SO I got the OTA update message this morning. I have root and lagfix installed, and I ran the OTA. Everything works but I no longer have root access. SO I think I screwed up. Newb right. SO do I have to go back to the stock image? What do I need to do to recover while retaining my contacts apps etcetera. Thanks
Click to expand...
Click to collapse
Just re-root, either through adb or there was a one-click out there.
Yeah, just re-root using the original procedure you used (except no need to reinstall superuser.apk), and you should be good to go.
Sent from my SCH-I500 using XDA App
Thanks for taking the time to write that up Ivorycruncher!
How would this process differ when the Froyo update is released, also having ClockworkMod Recovery installed instead of stock recovery?
I, like you, would like to have legitimate updates installed while keeping root.
I've never installed Clockwork, so I can't comment on that. When Froyo comes out, I imagine the process will be much the same, though at this point there's no way to know if the original rooting method will still work or not after the upgrade. Also, depending on what they do with Froyo, the lag fix may not be necessary anymore, and might not work without some tweaking even if it is still needed.
Sent from my SCH-I500 using XDA App

[Q] Clarification on this new [awful] update: 1.83

Hey guys, sorry to bother everyone with another question about the update but there are a few things I could really use clarification on if it's not too much trouble.'
I'm currently on 1.57, gingerbreak rooted, gladi ROM and sbf flashed the hsupa radio. I can't really find anything about what's done in the update so i can't even tell if it'd be worth it for me to update. Will anything happen if I don't update? I didn't have any problems with my iphone when I skipped over 3 or 4 updates...just want to make sure nothing bad will happen.
Next, if I do want to update (which I don't think I will because I'm reading that a lot of people have been having problems with some things) if there a program I can use to save all of my rooted features and re-apply them after I've updated? I read about beforeupdate and afterupdate but I can't find any information about what they do and if they'll do what I'm looking for.
I'm thinking that with this update being buggy, moto will have to roll out another update pretty soon and maybe I should just wait for that one.
Here you go: Release Notes from Motorola
I accepted the update like 30 hours ago, retained root - No problems or issues here! Everything seems to be working fine.
You can use Titanium Backup to backup your user apps, I would recommend NEVER BACKUP/RESTORE SYSTEM APPS because you can get a lot of force closes and stuff.. Thats happened to me in the past.
http://goo.gl/EyexL
If you have the time and the patience, go back to 1.26 and OTA update to 1.83. The majority of the problems your reading about are from phones that are modded and have been altered and then updated. I had similar issues with my phone after the update, much like the others your reading about. Not staying up to date on official updates could leave you in the dark if a new update comes out and you find yourself stuck with a phone that cant be updated (easily). The 1.87 radio works but made my Atrix hot and chewed up battery. Im not saying its going to make a difference for you, With titanium backup and gingerbreak available now, its easy peasy to root and bring your phone back to your liking very quickly.
Beforeupdate and Afterupdate are used to retain root across upgrades. Gingerbreak is easier(click click, launch= rooted)
WiredPirate said:
I accepted the update like 30 hours ago, retained root - No problems or issues here! Everything seems to be working fine.
You can use Titanium Backup to backup your user apps, I would recommend NEVER BACKUP/RESTORE SYSTEM APPS because you can get a lot of force closes and stuff.. Thats happened to me in the past.
http://goo.gl/EyexL
Click to expand...
Click to collapse
so you're saying you updated without flashing back or anything (without changing ANY settings) and you retained everything?
spitefulcheerio said:
so you're saying you updated without flashing back or anything (without changing ANY settings) and you retained everything?
Click to expand...
Click to collapse
That is correct. I was on 1.57 rooted w/ GladRoot, NO MODS. I accepted the update, ran "afterupdate" from the GladRoot .zip. Now I'm on rooted and on 1.83.
EDIT: You cannot use this method btw since you have modded. You have to sbf first.
Dirtburgler said:
If you have the time and the patience, go back to 1.26 and OTA update to 1.83. The majority of the problems your reading about are from phones that are modded and have been altered and then updated. I had similar issues with my phone after the update, much like the others your reading about. Not staying up to date on official updates could leave you in the dark if a new update comes out and you find yourself stuck with a phone that cant be updated (easily). The 1.87 radio works but made my Atrix hot and chewed up battery. Im not saying its going to make a difference for you, With titanium backup and gingerbreak available now, its easy peasy to root and bring your phone back to your liking very quickly.
Beforeupdate and Afterupdate are used to retain root across upgrades. Gingerbreak is easier(click click, launch= rooted)
Click to expand...
Click to collapse
Yeah i know I once I'm updated, I can root again but I've downloaded tons of apps and changed so many settings to get this phone to run exactly how I want. I've spent a good amount of time changing little things here and there and I don't want to lose all of it!
Is there away to retain all of this information through some kind of backup or something? I have all my apps and user data backed up with TiBackup. If I go back to 1.26 and then update to 1.83, can i restore using TiBackup?
im not too keen on titanium backup other than how to use it for the most part lol. The static phone settings will be defaulted to shipping state if you go back to 1.26. there may be a way to do what you are trying but that's out of my league. These is a setting in Titanium to transfer phone settings across Rom's but i've never tried nor have i seen it on the Atrix Forum. (I never really looked for it, didnt need it, so there may be a thread on it.)
The fact that you have Gladiatrix Rom throws a wrench into the whole easy update thing. Check This if you havent already----- http://forum.xda-developers.com/showthread.php?t=1063618
same here i have no problem
WiredPirate said:
That is correct. I was on 1.57 rooted w/ GladRoot, NO MODS. I accepted the update, ran "afterupdate" from the GladRoot .zip. Now I'm on rooted and on 1.83.
Click to expand...
Click to collapse
Exactly what I did and everything is working fine. Ran afterupdate after the 1.83 OTA and things are working great~! everything retained

[Q] OTA Issues -OR- Restore System Apps with Titanium Backup?

I think I may have messed myself up in regards to the new OTA for the Rezound. Here is the story...
My phone is currently unlocked and perm-rooted enough to use Titanium Backup on a regular basis.
Not thinking, I backed up and uninstalled some system apps (bloat) using Titanium Backup in December:
Backup Assistant
Mobile Hotspot
Mobile IM
Mobile Instant Messenger
My phone downloaded the OTA last night and attempted to install. It gets about 1/4 of the way through and stops (picture of a phone and <!> ). I have to battery pull to get it to restart. The only error message I get is: "Update Failed, Code 410"
I have tried multiple times to run the OTA and get the same result each time.
The only thing I can think is that the OTA will not install because there are system apps missing (Mobile Hotspot specifically).
I have been unsuccessful in restoring the apps via Titanium Backup. It just hangs and doesn't actually do anything.
Is there anything else I can try? Did I permanently mess things up by uninstalling those system apps? Is there other issues I may be missing?
I'm open to ideas...
if i remember correctly, it won't update if the bootloader is unlocked. all you may need to do is "relock" it. Search for "OTA" or "update" and "bootloader" and you may get some info.
or wait for someone with a better memory than i
just noticed mine tried to force the update... for anyone who hasn't updated in some capacity, looks like it will auto-update Feb 5
i do believe you need to install stock recovery for the update to install.
best bet is to install a stock rom that someone has already rooted, deodexed, etc.
You don't need to relock the bootloader. You need to unfreeze any software, or reinstall it if removed. You also need to install stock recovery.
Requirements to take the ota:
- stock os
- stock recovery
- all stock programs not frozen or uninstalled
Things that don't seem to matter:
- rooted
- unlocked bootloader
Use OTA Rootkeeper if you wish to preserve root through the OTA(make sure to use it to make the backup first)
esheesle said:
You don't need to relock the bootloader. You need to unfreeze any software, or reinstall it if removed. You also need to install stock recovery.
Requirements to take the ota:
- stock os
- stock recovery
- all stock programs not frozen or uninstalled
Things that don't seem to matter:
- rooted
- unlocked bootloader
Use OTA Rootkeeper if you wish to preserve root through the OTA(make sure to use it to make the backup first)
Click to expand...
Click to collapse
This is exactly what I was looking for! I.am running stock, rooted with apps frozen.
I can easily unfreeze the ones with titanium back up.
How do I get and uninstall stock.recovery?
Boy do I feel stupid lil
Sent from my Kindle Fire using Tapatalk
you can find a link for the stock recovery in the first post.
http://forum.xda-developers.com/showthread.php?t=1466474&highlight=stock+recovery
I did everything in that thread, but still got the red triangle with the exclaimation mark...
Thanks for the tips everyone...
I'm still running the stock os and recovery, but I am missing the apps I listed above:
Backup Assistant
Mobile Hotspot
Mobile IM
Mobile Instant Messenger
Problem is, that I uninstalled them using Titanium Backup (I know now that I should have frozen them).
I will try re-locking the bootloader and seeing if it will let me run the OTA. If not, is there a way to force Titanium Backup to re-install those system apps? I have been unsuccessful so far.
Looks like this is not my lucky day...
I relocked the bootloader using the instructions on HTCdev and tried the update again. Same issue as before. It gets about 1/4 of the way through and stops.
While I was trying this all out, it got me thinking... Could this be due to the perm-root? Titanium backup still shows that it has root access even though my phone is relocked.
sdlucky7 said:
Looks like this is not my lucky day...
I relocked the bootloader using the instructions on HTCdev and tried the update again. Same issue as before. It gets about 1/4 of the way through and stops.
While I was trying this all out, it got me thinking... Could this be due to the perm-root? Titanium backup still shows that it has root access even though my phone is relocked.
Click to expand...
Click to collapse
As much effort as you are expending trying to get an OTA update for GB, why don't you just use a custom ROM, like CleanROM ICS. At least for me I get better performance and battery life to boot.
Yea... A custom rom has crossed my mind quite a few times. For this OTA, I'm more interested in the firmware included (radio, etc) to maybe fix this earphone static I have. If we had S-Off, I could just flash the radio and then use a custom rom.
Con put out a Rom that updates the radio and I believe the hboot too
sent from my newly unlocked Rezound
http://forum.xda-developers.com/showthread.php?p=21880389
sent from my newly unlocked Rezound
You do need to be back to stock so maybe there's something you missed since you were rooted?
You can relock and then run the RUU to get you there and then accept the OTA and it should work. Then just unlock again and flash Amon Ra, and then either run stock or restore a nand or flash a new ROM. If you go with an older ROM without the new kernel and you want to use the new kernel you might need to update that. You can do that by following this thread:
http://forum.xda-developers.com/showthread.php?t=1467793
ATERNATIVE METHOD:
You can also use con247's Stock OTA ROM instead of running the RUU.
http://forum.xda-developers.com/showthread.php?p=21880389
Here are the steps to take to accomplish that:
1) use Amon Ra to flash con's vigorStock OTA ROM. It will do its thing then reboot to hboot. I think it then asks you if you want to update. Don't do it yet.
2) At this point you want to relock. So go into fastboot on the phone. Using adb/fastboot type the following at the cmd prompt:
fastboot oem lock
3) Reboot phone and let it flash the PHzip file. It should reboot completely when it's finished.
4) delete the PHzip file using a file explorer app like ES File Explorer or Root Explorer.
5) get the phone back into fastboot. Unlock again using adb/fastboot. I don't remember the exact command but you can find that in the guide for unlocking.
6) reinstall su using Amon Ra.
Now you should be stock OTA rooted with the new goodies.
Check in Settings > About phone > Software info > More to see that you got all the new stuff.
Thanks for the help everyone.
I ended up just flashing the new RUU using the exe found here:
http://forum.xda-developers.com/showthread.php?t=1472606
I didn't mind setting up my phone again, and everything seems to be working fine.
I am going to try to hold out rooting until the ICS OTA update comes out (whenever that might be) so that I can avoid this same issue... We'll see how long that lasts.

Fail to update to 4.5.141

Hi all,
My AT&T Atrix is running 4.5.91. I unrooted it to update to 4.5.141 OTA (I understood it was risky to do an OTA update while rooted).
After I finished downloading the update, I started installing but during installation, the package icon changed to a warning icon (with no error message) and the phone rebooted on 4.5.91 with a message saying the update failed
I think the package may have been corrupted in the download as it was interrupted. Although, I did try this 3 times (redownloading each time)
Any tips?
Thanks
You must have frozen and/or deleted some Blur apps as well as being rooted. Unless you have all the stock files from the firmware you are updating from, the install will fail.
I have unrooted the phone
However, I did use the "integrate system apps updates into ROM" option on TB.
I did not freeze anything
Will this work:
http://www.motorola.com/Support/US-EN/Atrix+Upgrade/Atrix-Gingerbread-Update
If not, what must I do?
Edit: Oh, and I also have AdFree installed and enabled. Should I revert?
mickeycohen said:
I have unrooted the phone
However, I did use the "integrate system apps updates into ROM" option on TB.
I did not freeze anything
Will this work:
http://www.motorola.com/Support/US-EN/Atrix+Upgrade/Atrix-Gingerbread-Update
If not, what must I do?
Edit: Oh, and I also have AdFree installed and enabled. Should I revert?
Click to expand...
Click to collapse
The sd card method will fail for you as well. Undo everything that required root access, including adfree...not sure if it will restore the modified files back to stock though, never used that app.
Exactly what happened to me. Successfully updated using Motorola Software Update
Hi
You have succeeded?
I am stuck for months trying to do this update...
It's absolutely frustrating...
I actually stopped trying. I got a RAZR a few weeks after I started this thread...
I might unlock the BL and install some ROMs to play with the Atrix but basically I don't use it anymore...
Anyway, I think the problem I was having was because I integrated updates into the ROM and I don't think it can be undone
Bootloader Unlocked?
If your bootloader is unlocked the update will most likely not work. Regardless, the link below has some useful information.
http://forum.xda-developers.com/showthread.php?t=1501532

[Q] Help Wanted: revert SG4 to ME7

I had ME7 and rooted that, MODded some stuff, tweaked settings, disabled/froze bloatware... and everything was fine. Stable, fast enough.
Then I allowed (because I couldn't stand the constant Update Nag!!!) the MI1 update and DeLaVega Rooted that and things have been unstable since. Seemingly random apps are crashing and occasionally causing rebooting, sometimes it needs the battery pulled. The most critical app, and the one that leads to reboots the most, is Google Maps Nav - the one app I need most.
I am thinking I would like to revert to factory stock ME7, then re-root it, and maybe TWRP (and I have Titanium). There's nothing in MJ7 I need or want and I don't trust MI1 (it was out what... three weeks?)
I would do this myself but I can seem to find a ME7 Image that WIPES and unroots the phone.
It would probably help if someone would explain a bit more how the pieces work. I gather there's a bootloader, a kernal, the ROM and user data. Rooting deals with the boot cycle, the kernal is the main OS, the ROM contains OS layer above the kernal along with system apps and such. Obviously, those three have to get along. So my question is, if I used DeLaVega to root MI1, Can I just flash a non-wipe ME7 ROM? It seesm to me that the MI1 root tool would not get along with the ME7 ROM -- is that right?
BTW, I'm not a ROMmer. I get how ODIN works but I've never flashed anything (via Odin) to my phone(s) other than that MI1 root image (and WHY/WHAT is that 1.3gb?!? The ME7 exploit was a few KB)
Thank you VERY MUCH in advance for explanations, links and so on.
-- Bear
lordbear said:
I had ME7 and rooted that, MODded some stuff, tweaked settings, disabled/froze bloatware... and everything was fine. Stable, fast enough.
Then I allowed (because I couldn't stand the constant Update Nag!!!) the MI1 update and DeLaVega Rooted that and things have been unstable since. Seemingly random apps are crashing and occasionally causing rebooting, sometimes it needs the battery pulled. The most critical app, and the one that leads to reboots the most, is Google Maps Nav - the one app I need most.
I am thinking I would like to revert to factory stock ME7, then re-root it, and maybe TWRP (and I have Titanium). There's nothing in MJ7 I need or want and I don't trust MI1 (it was out what... three weeks?)
I would do this myself but I can seem to find a ME7 Image that WIPES and unroots the phone.
It would probably help if someone would explain a bit more how the pieces work. I gather there's a bootloader, a kernal, the ROM and user data. Rooting deals with the boot cycle, the kernal is the main OS, the ROM contains OS layer above the kernal along with system apps and such. Obviously, those three have to get along. So my question is, if I used DeLaVega to root MI1, Can I just flash a non-wipe ME7 ROM? It seesm to me that the MI1 root tool would not get along with the ME7 ROM -- is that right?
BTW, I'm not a ROMmer. I get how ODIN works but I've never flashed anything (via Odin) to my phone(s) other than that MI1 root image (and WHY/WHAT is that 1.3gb?!? The ME7 exploit was a few KB)
Thank you VERY MUCH in advance for explanations, links and so on.
-- Bear
Click to expand...
Click to collapse
as for as i know there is no method to downgrade once you have taken an update, not even with ODIN. once you take an OTA or update it you are stuck with it, you cannot go backwords
th3bl3d said:
as for as i know there is no method to downgrade once you have taken an update, not even with ODIN. once you take an OTA or update it you are stuck with it, you cannot go backwords
Click to expand...
Click to collapse
+1.
Now the only thing I can say is backup using TI and do a FDR (factory data reset).
This should clean up your issue. You will not lose root.
After that restore your apps one at a time and by all means make sure you *DO NOT* take the MJ7 update.
You think you are stuck now????
I have MI1 and it's rock solid with no crashes.
I have all the bloat frozen or disabled.
My phone never reboots or hangs.
tech_head said:
+1.
Now the only thing I can say is backup using TI and do a FDR (factory data reset).
This should clean up your issue. You will not lose root.
After that restore your apps one at a time and by all means make sure you *DO NOT* take the MJ7 update.
You think you are stuck now????
I have MI1 and it's rock solid with no crashes.
I have all the bloat frozen or disabled.
My phone never reboots or hangs.
Click to expand...
Click to collapse
I did FDR twice. Turned off restore of Google stuff during setup wizard, turned of AutoUpdate in Store so I could control what apps loaded, too.
After first FDR it appears I still had root. I think that MAYBE something went funky because I was rooted on ME7, let MI1 come via OTA, then DeLaVega'ed that. I just don't know.
Now, I have a different phone, I am going to need to UNroot and FDR the phone I will send back. Haven't found info on UNroot for Mi1/DeLaVega yet. I've seen ROMs for ME7-nowipe and MJ7-wipe.
Thanks
Bear
lordbear said:
I did FDR twice. Turned off restore of Google stuff during setup wizard, turned of AutoUpdate in Store so I could control what apps loaded, too.
After first FDR it appears I still had root. I think that MAYBE something went funky because I was rooted on ME7, let MI1 come via OTA, then DeLaVega'ed that. I just don't know.
Now, I have a different phone, I am going to need to UNroot and FDR the phone I will send back. Haven't found info on UNroot for Mi1/DeLaVega yet. I've seen ROMs for ME7-nowipe and MJ7-wipe.
Thanks
Bear
Click to expand...
Click to collapse
Look at this thread. -> http://forum.xda-developers.com/showthread.php?t=2301259

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