Unresponsive Screen - Atrix 4G Q&A, Help & Troubleshooting

I've experienced a problem with my Atrix actually quite randomly one day. While on jokersax's CM9 KANG ROM my touchscreen and capacitative buttons became unresponsive at a seemingly random time.
I've tried to wipe dalvik cache, reflash the ROM, wipe to factory settings and then reflash the ROM, even tried the PDS partition fix but nothing has worked.
I don't know what to do now... can anybody help from here? Thank you so much!

After trying all that I would start wondering about the hardware not the software
Hit thanks if this was helpful
Sent from my ics(tablet UI)+darkside dualboot MB860 using xda premium

Same problem here
giants3b said:
I've experienced a problem with my Atrix actually quite randomly one day. While on jokersax's CM9 KANG ROM my touchscreen and capacitative buttons became unresponsive at a seemingly random time.
I've tried to wipe dalvik cache, reflash the ROM, wipe to factory settings and then reflash the ROM, even tried the PDS partition fix but nothing has worked.
I don't know what to do now... can anybody help from here? Thank you so much!
Click to expand...
Click to collapse
Hi, you just described my exact problem. I'm using GingerMod 2.3.6 # 9 but I can't remember if I had this problem with the French ROM, that was my first Custom firmware. The only way to make it back to normal in my case was pulling out the battery and, recently I discovered that "adb reboot" worked too, so, if I'm not near a PC I need to pull the battery...
I'm afraid it's a HW problem, since my warranty was voided almost a week after I got the phone. Hopefully someone could post something that can help us.

racheado said:
Hi, you just described my exact problem. I'm using GingerMod 2.3.6 # 9 but I can't remember if I had this problem with the French ROM, that was my first Custom firmware. The only way to make it back to normal in my case was pulling out the battery and, recently I discovered that "adb reboot" worked too, so, if I'm not near a PC I need to pull the battery...
I'm afraid it's a HW problem, since my warranty was voided almost a week after I got the phone. Hopefully someone could post something that can help us.
Click to expand...
Click to collapse
I had this same problem and eventually my screen wouldn't work no matter what. I tried all the same things you guys did to no avail. I just flashed a stock fruitcake [couldn't find original recovery] and sent it in to Moto. They just got it a couple of days ago and I'm still waiting to hear back from them. Hopefully they look past my software modifications and realize that it's obviously a hardware issue.

When I was on miui rom a few months back, this problem was very small and almost never happened.
Back to cm7 nightlies and it happens all the time.
Just happened. Lol
Sent from my MB860 using XDA App

Same problem..
Flashed Turl's CM9, experienced a crash and 30% of the screen has become unresponsive since... It sucks and I need proof of purchase in order to send it in.. Too bad I bought it second hand.. Motorola... never again.

Me too. I've been blessed by unresponsive capacitive buttons. I was looking on how to edit an ICS Rom to include on screen buttons, but I just settled on downloading Button Savior to save time.
Is it possible that there is a bad connection inside the phone that I could fix by myself?
If someone knows how to make a ROM I would love if there were an on screen keyboard ROM (fingers crossed!!!).

F word... same problem for me.. i dont think it is hw because i just got my phone back from motorola for a dead touch zone repair. it never became unresponsive until i put cm9 on it... WE NEED A FIX!!!! i cannot use my phone at all. pds fix didnt work for me either

Related

[Q] (Q) aria screen going cuckoo

Hi, has anyone experienced the screen going nuts?
From time to time this happens. There seems to be an empty spot where it doesnt detect any input. For example, if I'm swyping a word, the line just breaks and I end up with gibberish.
My capacitive back button doesn't seem to work as well. I have to sort of hold it before it registers any input.
The problem started only after i flashed the latest version of CM7.
The problem is not a permanent one cause it comes and goes. This makes using the phone a pain in the ass sometimes.
Has anyone experienced this? Is there a way for me to fix it?
I've reflashed the ROM countless times to no avail.
Please help.
Which version of CM7 are you using?
Did you format system partition before installing?
I'm running on CM7 V7.0.3. I've flashed the previous 2 versions and it was the same. And all those times I formatted everything before i flashed the new rom.
Do you think it's the rom or it's a hardware problem? The digitizer going bad perhaps? I haven't dropped the phone before and the problem is intermittent. but it's such a pain.
can anyone help me out?
joshieisking said:
I'm running on CM7 V7.0.3. I've flashed the previous 2 versions and it was the same. And all those times I formatted everything before i flashed the new rom.
Do you think it's the rom or it's a hardware problem? The digitizer going bad perhaps? I haven't dropped the phone before and the problem is intermittent. but it's such a pain.
can anyone help me out?
Click to expand...
Click to collapse
Same thing happened to me. Took my phone to an AT&T store and they replaced it since I was still in my 1 year warranty. It was the digitizer doing out in my case. Happened after I tried cm7 too. Even unrooting didnt fix.
Sent from my HTC Aria using XDA App

[Q] (Q) Unresponsive Screen due to software not hardware help needed please

Occasionally I would lose touch screen input on my phone when flashing etc however that was back in June/July time.
The only fix I could find at the time was to SBF back to 1.8.3.
Last night playing with the new CM9 ROM it happened again, my fault, responsibility and nothing to do with the ROM.
Now I have 6 months of backed up ROM's and PDS's and nothing is working for me. Tried Fruitcakes and no go. Fresh install, no go, PDS's restored for like for like ROM's and no change.
Anybody got any ideas before I start SBF'ing ?
Sbf'ed 2.3.4 Pudding and stock 1.8.3 and so far no joy.
Will keep playing. Convinced there is not a hardware issue but have an Atrix with a dead motherboard that I keep looking at and wondering about.
is it possible that's a PDS related issue? I saw people reflashing PDS to fix that.
Tried 5 different PDS's and no joy.
SBF'ing hasn't worked so far. Been playing with this on and off all day and about done.
Will have a think and return tomorrow. I have 2 batteries that need charging.
i have a real pds fix.img pm me and ill send ya the instructions and the file
and if it doesnt work then its deffinetly hardware related worth a shot cause my backed uo pds img did
not work when my pds borked but this pdsfix.img did
I have tried the Google pdsfix no good here neither.
Defo hardware
I fixed mine for time being just knowing where on the phone issue is
Sent from my MB860 using XDA Premium App
As said have an Atrix with a fried motherboard.
Took the motherboard from the one that lost touch and swapped it with the one that was fried and all good.
Odd thing is that the phone had been working well for 6 months without an issue not of my making through messing around with ROM's etc.
Thanks for the offers of help, appreciated.

Vlingo sometimes opens after single-click of home button

Hey guys.
I've noticed that occasionally Vlingo/Voice control pops up after a single-click of the home button. This happens a couple of times a day.
I was wondering if this could be a hardware or software error. My guess is that it has to be a software error because it happens so rarely and the button itself has quite the travel (I just don't feel it being pressed twice).
My question is has this problem happened to anyone else before? It's kind of driving me crazy.
I'm on stock rooted (with insecure kernel) BOKE3 (Android 2.3.3).
Thank you!
I think it's hardware related. I noticed it in CWM Recovery. Sometimes when i pushed Home once, phone acted like I was pushing it twice.
I have my GS2 for 2 months. It happened to me only twice.
Thanks for the reply. I don't have CWM recovery installed and the couple of times I've been in the stock one I haven't noticed anything. I guess time will tell if it's a hardware or software bug when ICS is finally (officially) released for SGS2.
Happen to me in cwm a couple times too...
Now i use POWER button...just to be sure i dont mess up the Sg2
can somebody fix this problem? it is annoying when I want my phone back to homescreen but the vlingo comes out...
I have the same problem, and it's definetly a hardware issue. My home button have gotten progressively worse, it have now reached a point where it now double clicks several times a day.
Sent from my GT-I9100 using xda premium
You know, I remembered that it all started when I had the "bright" idea to format the /cache from the stock recovery. I just formatted it to see if it will fix itself. Already the stock launcher's animations are back (I never realized they were gone), hopefully this fixed the problem, otherwise off it goes to Samsung for service.
This happens to me all the time and it drives me crazy... I hate that goddamned thing... `what would you like to do` how about shut the hell up.
I suppose if you root it can be uninstalled
i think i have the solution , will post a video on youtube in few hours.
I had same issue with LPB ICS, then i flashed again, wipe data, cache etc, even deleted battery log/stats, and now everything is perfect..
This is not HW issue afaik..
Same for me. It's especially annoying if you're sitting in a course and the media sound isn't muted.
For me it seems to be a hardware problem, too. Because after I had replaced my S2 it just happend once in 2 month. Before it happend several times a day.
LG WortPixel
I have the same problem too. I used CWM. I think this is software things.
toi1em said:
I have the same problem too. I used CWM. I think this is software things.
Click to expand...
Click to collapse
How many times have you encountered it and have you disabled/use Rom without home button double click?
Sent from my GT-I9100 using xda premium
Factory reset did not do the trick, I still occationally get the damn Vlingo. Maybe I should try installing another factory firmware.
I'm really tempted to just send it in for service.
andreasS2 said:
Factory reset did not do the trick, I still occationally get the damn Vlingo. Maybe I should try installing another factory firmware.
I'm really tempted to just send it in for service.
Click to expand...
Click to collapse
It won't help, I'm confident it's a hardware problem. The best you can do is to flash a rom without the double click feature.
Sent from my GT-I9100 using xda premium
Do you know if the stock ICS (leaked) roms come with Vlingo or a double-click feature in general?
brar.arsh said:
I had same issue with LPB ICS, then i flashed again, wipe data, cache etc, even deleted battery log/stats, and now everything is perfect..
This is not HW issue afaik..
Click to expand...
Click to collapse
It happens on every Rom I've used.
Sent from my GT-I9100 using xda premium
Can't we just make a warranty claim? Or are they just going to come back with "could not reproduce problem" since it only occurs 2-3 times a day?
Edit: I've contacted Samsung and they've told me to update to the latest firmware. Lol.
andreasS2 said:
Do you know if the stock ICS (leaked) roms come with Vlingo or a double-click feature in general?
Click to expand...
Click to collapse
Yup they do, and I had the same problem on the latest ICS leak. It also double clicked in CM7, but it's harder to notice there as it dont have Vlingo.
I guess you can make a warranty claim. I dont know your countries rules regarding this, but in Norway they must fix stuff like this even though the warranty dont apply/is expired.
Sent from my GT-I9100 using xda premium
The phone's warranty runs until the end of September 2013.
I just installed another original rom and it already popped up Vlingo once, I'm going to test it some more and report back.
Edit: Same problem, it's definitely hardware related.

[Q] Touchscreen stops working randomly?? HELP!

Hello guys. I have a serious issue with my atrix. My touchscreen stops to work completely random. I've had this problem for a long time but when I restarted the phone, everything was ok for months. Yesterday it stopped completely. I was with the original ROM and put CWM and tried few roms. When I install new rom the touchsreen works perfect for X time. Last night I put jellybean and everything was ok for 2,3 hours. Then it started f*cking up. My phone rings and I can't pick up, turn off the display from the fingerprint button then turn it on again and it works. Later it got worse and now even a restart does not help. Phone works, rings and everything but I can't even unlock it?! I haven't tried changing the kernel yet, because I know nothing how to do that and there is not much how-to on the internet about that. I guess it's not a hardware problem, so maby it's the kernel. I'm quite a noobie in this stuff, but I read alot and I'll apreciate your help. 10x
Which Rom are you using
are you using leaked ICS or CM10/AOKP by epinter or Th3Bill.
before trying kernel i would suggest trying using a different rom, CM10 by epinter works fine for most of the users
Definately the problem was the kernel. I have some success, changed few kernels and the problem showed even trying to install CM10, you know the installation is made by touching stuff. Now i managed to make it work by installing 2.3.6 kernel + GB 2.3.6 and it is working so far. I'll test it for few days to see if it will die again and then try CM10 with the newer kernel. Last night I flashed CM10 and everything was ok for few hours, then the touch started making trouble and eventually stopped working completely. Will post update tommorow to tell if it is ok.
edit: It didn't last 1 hour, died again. Restart doesnt help. Phone works fine, but no touch response. Don't know what to do... different kernels and roms and same problem every time. Waiting for any ideas...
i have the same problem, ive tried a couple of different roms too. does your capacitative touch buttons stop working as well?
Try PDS Fix, else its digitizer
it looks more like a hardware problem, atrix digitizer are quite well known for such failures..
though i think it is not a PDS problem, i would suggest try PDS Fix once, it has helped a few
Get it from here --> http://forum.xda-developers.com/showthread.php?t=1131649
If this doesn't work i would suggest get a new digitizer off and replace it.
It's sound like a hardware problem definitely.The first thing you should do is to check the ribbon cables and connections.If it does not help you may need to replace the touch digitizer panel.
ropin1 - Yes, the capacitative touch buttons stop working aswell.
I'd have to read more about this PDS fix, because I have no idea what're you talking about.
So you are saying, that I have to change the digitizer only? I saw on ebay, that you can buy the digitizer with the cable on it for about 20$.
edit: I just disassembled the phone and checked all the cables and connections. Everything seems fine to me. Reassembled the phone and the screen still doesn't respond. Maby I just have to get a new digitizer... :/

[Q] New Atrix may be possesed. Not sure yet. Need help.

Hey guys!
The other day, I picked up an Atrix, mainly to use as an mp3 player so my S3's battery wouldn't drain as much during the day.
So, I took the steps any good android-user would go through. I unlocked the bootloader, rooted, and had Clockworkmod all set up.
This is within 30 minutes of having the phone. During the first while of tinkering with it, I noticed some strange things. There's really too many to list, but I'll try.
The phone at times is completely unresponsive. At seemingly random intervals, the Atrix would freeze, and randomly start selecting things.
For example, whilst using the keyboard, it would stream out random lines of text, like yyyyzzyyzyyzyyzyyyxyyxyyzy. Thinking that it was just a fluke with the rom , I carried on.
Often, the only time I can accurately and reliably select something is immediately after turning the screen off and back on again. And sometimes, that doesn't work either.
Also, there seems to be a 4-5 second latency from pressing the screen, to the device registering it.
Again, at random intervals, the image displayed on the screen begins to shake, and becomes unresponsive. I really wish I could record it happening.
There's also a host of other problems. The wifi hasn't ever worked, and the phone flat out refuses to flash some gapps packages.
So, my Atrix is basically a non-functioning, shivering, nightmare of a phone to work with. None of these issues have been caused by flashing different roms, and I have never touched any of the sbf files.
No matter what I try, it is just unusable. Every thing I have tried has failed, and this phone is out of warranty, so replacement is out of the question. So, is there anything I can do to fix this issue? I really, really need help.
Thanks in advance guys!!
I think we need to know what ROM (ROMS?) you are using. Is the bug recurrent? Have you thoroughly wiped cache, dalvik and did a factory reset before flashing? Are you sure you are flashing the proper Google apps for the ROM you are trying to use? And finally, are you sure your bootloader is unlocked? Does it say unlocked when booting and can you get to clockwork mod?
Those problems might be hardware, but I've experienced some of them myself from bad flashes, or corrupt pds partition, so software is far more likely. Give a little more info and I'll try to help.
Also, does Bluetooth work?
And what do you mean " refuses to flash"? What happens?
Sent from my Nexus 7 using Tapatalk 2
Newbleeto said:
I think we need to know what ROM (ROMS?) you are using. Is the bug recurrent? Have you thoroughly wiped cache, dalvik and did a factory reset before flashing? Are you sure you are flashing the proper Google apps for the ROM you are trying to use? And finally, are you sure your bootloader is unlocked? Does it say unlocked when booting and can you get to clockwork mod?
Those problems might be hardware, but I've experienced some of them myself from bad flashes, or corrupt pds partition, so software is far more likely. Give a little more info and I'll try to help.
Also, does Bluetooth work?
And what do you mean " refuses to flash"? What happens?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Hey! Well, I started on the stock ota 2.3.6
Yes, the bootloader is unlocked, cwm is the recovery, and I can get into it. Before flashing, I did wipe dalvik, cache, and factory reset.
The roms I've installed are in this order:
Stock ota 2.3.6, Cyanogenmod 7 2013/1/1 nightly, TopSmart's final release 1.3 rom, and AOKP 4.1.2 from October 17.
The roms flash just fine,and I always use the correct gapps. The problems have persisted through everything I have tried.
Bluetooth does not work, and neither does anything that requires a radio. (Data, calls, wifi, etc)
Is this a new or used atrix. if it was bought used perhaps has a hardware problem that the seller neglected to tell you about
affiatic said:
Is this a new or used atrix. if it was bought used perhaps has a hardware problem that the seller neglected to tell you about
Click to expand...
Click to collapse
I got it used, but it was still in the box, and even had the plastic screen that says "Don't text and drive" on it. The phone had literally never been booted up.
I think I figured out the problem, and will try to post a video of it.
The touchscreen just freaks out when being used. I found this out through the pointer location in the dev tools in Cyanogenmod 7
I'm on cm10 and random touches happen to me. I just lock and unlock the screen to fix. Only happens to me on cyanogen roms.
Sent using tapatalk
Could it be a foreign phone? that would explain the radio not working. The screen breaking and ghost touches sound like the leaked rom/kernel, was it happening with all the roms you installed?

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