Hi guys,
Ever since I flashed a sense less version of ICS (not blaming the ROM here, could be a coincidence), I've been hearing white noise on the left channel when I have headsets on. I tried 2 pairs and I hear the noise with both so I know it's not the headset.
The weird thing is that the noise starts immediately after I power up the phone. I did a battery pull, connected my headset, powered up the phone, and even before the HTC logo comes up, the noise will start.
Not ROM/Software related it seems, but here's the kicker, if I flash a new ROM, the noise goes away but only for a little bit of time, after a bit of usage, it'll come back. If I listen to music, sometimes it goes away, sometimes it just reduces a bit, sometimes nothing changes.
So I doubt it's the phone that's broken, it did happen right after flashing a senseless ICS Rom. I don't want to flash a full RUU yet because there might be a solution out there that doesn't require me to go back to stock so that I can install a full update.
Has anyone experienced this?
In case anyone is interested, I went to the Verizon store and I was told that although this is not a wide spread issue, it is actually a known problem. In some units, constant noise (even as the phone is booting up) will start happening when using the headset.
The person at the store didn't even check my phone, he simply started the process for a warranty replacement.
So if that happens to you, it's not the ROM, it's the phone itself.
CPU interference
Hit thanks or ill hit you
superchilpil said:
CPU interference
Hit thanks or ill hit you
Click to expand...
Click to collapse
Definitely interference from something because the noise changes as I open/close apps or just flip through launcher pages.
I have the same exact issue but my warranty through Verizon is void since I traded my iPhone 4S to someone for the Rezound. Mine was working fine and one day it just started having this issue. Took it in and they told me they couldn't help me since I voided my warranty by trading (plus I don't have insurance on the phone).
Contacted HTC and the told me that it was a known issue and to contact their warranty company to get it replaced/fixed. The warranty is still good on the phone, I just have to send it to NY with a letter explaining my issues. Kinda worried about just putting the phone in a box and sending it on it's way without a paper trail of some sort.
Glad you were able to get your phone replaced. Good to know I'm not the only one here that had this issue.
I also started having this issue, it didn't show up until about a week after having the phone, though. Nice to know it's one of the things covered under warranty that's easy to get worked on, though.
I've had the cpu noise issue on three different Rezounds now, HTC says it's fixable in software. I don't know when we will see a fix though, if ever.
Sent from my HTC Rezound
Related
Hi there; Could do with some help please I seem to have a series issue with my Samsung Galaxy S2 today. It started this morning; I noticed the screen was randomly turning on; for no reason what so ever. It only does it when the phone isn't charging, if the data cable or the charger is plugged in; it doesn't do it.
Its on version KE7. I have tried a factory reset, and that hasn't sorted the issue. Therefore I seemed to think it was a hardware fault, however with it not being an issue when plugged in I wondered why it might be doing it.
Tap to speak also kept coming up for no apparent reason, I say kept coming up, doesn't happen all the time, but did come up about 6 times today, when I hadn't pressed anything, which would suggest the bottom centre button could be stuck or sticky, however that seems fine; and its not been near any moisture and has been a hot day.
The phone has not ever been rooted; so no issues there.
The phone battery dies very quickly within about 4 hours with the screen turning on all the time; and the phone will randomly freeze up completely, and I have to remove the battery to reset the phone.
Anybody got any ideas? Really could do with some help
Thanks
Rich
Update: It is plugged in charging now; and the MTP Application has come up; like the data cable is plugged in. That seems very odd to me...
Don't be afraid to send it back. These things aren't cheap even if you're paying through your contact, you're entitled to get what you paid for.
Your specific issues may be down to more than one thing. My screen lights up when I've read my gmail on a different device and it needs to clear the notification. Nothing too worrying about that. The other stuff does sound like some sort of shorting though and people have been given replacements for less serious issues.
I'm tempted to get mine swapped because the wifi often won't pick up an IP address and the gps won't get a fix if the phone gets too hot. Relatively minor compared to your issues.
Sent from my GT-I9100 using XDA App
Yeah I think its going to have to, I've tried playing about with settings, giving it time to cool down; pretty much everything I can think of, I really can't think what it could be, it seems to be many issues rather than just one, with it only being a month old, I expected slightly more.
Love the phone, did brilliantly yesterday; used it for lots of things; then today it just suddenly went, took it of charge, and it played up the whole way through.
Given up with it now, will take it back and see if I can get it fixed, I have 24 month warrenty with my contract.
Thanks
Put your original firmware back on if you can before attempting a warranty claim .
jje
I got my Rezound right after Black Friday, and have had it about 6 days.
My fiance and her dad both complain that my voice sometimes goes in and out for a bit sometimes, making it hard to hear me, or not hearing me at all. At the same location I wipe out my incredible and it does fine, for a phone call that last 2 hours. This has happened quite a few times.
This isnt isolated to just my apartment, it happens everywhere i guess. I have an HTC Incredible that never gives me this issue.
I've pulled the battery, did a factor reset, did a prl update, but nothing seems to fix the problem. And of course the problem isnt consistent since it happens whenever it wants.
I noticed the phone also has a mic on the back, so I have tried to hold the phone differently to see if thats an issue, but the problem still happens.
Anyone else with the same issue? Amazon said they would just ship me another phone. I guess I will chalk this up to a hardware issue.
That was pretty much the only issue i've had, so I'm praying that the one they send isnt one having some of the other issues i've been reading about.
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Thanks
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
Click to expand...
Click to collapse
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Hmmmm
derekisthematrix said:
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Click to expand...
Click to collapse
Not offended at all. You know I thought that too, so I started watching how I held it. I tried holding it different and nothing changed. The bottom mic im used to since I believe the Incredible had one in the same location.
I also tried to keep my hand somewhat off the microphone on the back also.
I tried covering up mics and was unable to decide if that was the issue. The replacement will be here in 2 days, so i play to play with this one some more till then.
You brought up a good point though, and something that I have been keeping my eye on.
Thanks.
dccoh said:
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Click to expand...
Click to collapse
http://www.theverge.com/2011/11/14/2557172/htc-rezound-review is where I saw the comment about the calls. No problem! Hope the 2nd phone doesn't have this issue for you.
I've also had a complaint about this, its only been from one person though. And he as commented on it sounding like I was muffled and he will interrupt and ask how I'm holding it, I was holding the phone normally and not destructively each time :-\ he hasn't said anything about it in a few days though, idk if its the phone or the network lol :-\ but... Ive also had this issue, I'm kind of scared to get another one because of all the other issues some people are having with them.
Edit: also I tried to catch it happening by recording audio for about an hour with my phone in front of the TV and it never happened. So idk :-\
Sent from my ADR6425LVW using Tapatalk
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
I also think the same tbh... I'm thinking that one gets too sensitive possibly, because I've been told it happens, when I notice that I talk louder or closer to the mic. And it doesn't do it all the time. Its very limited and random, I think its only happened like 3 or 4 times total, since I've had it... I wonder if it is the noise canceling being too sensitive. I bet a software update would fix it.
I was thinking that If it was the mic messing up it would happen more often. but I made a post about it I think a week or so ago, glad I'm not crazy though :-D
Edit: err.. I just realized my otterbox commuter case covers those back mics. I have a whole in the side at the top where that one is though. I suppose I could be touching that one some how, but what does that one even do lol?
Sent from my ADR6425LVW using Tapatalk
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
Well at least i'm not alone. Her dad complained about it first, then she did. I've never had this kind of issue, so I assumed it was there phone.
I even called my third's line google voice number and recorded myself walking around talking on the phone, to myself. I'm sure the neighbors might think i'm nuts at this point.
I listened to the recording, and I didnt hear any issues. *sigh* Well, if its how i'm talking into the phone, I don't know what to do about that. I've been talking on the rezound like I have every cell phone that i've ever owned.
I dont 'death grip' the phone, and I hold it like normal. Would hate to think I'd have to baby how I hold the rezound, but eh, anything can happen.
If my next phone does this, I guess I have to decide if I have to listen to her complain, or get a different phone (unless I write HTC and see if they have a fix on the horizon software wise). Bad thing is there is no other phone close to the Rezound right now.
I don't want to deal with a Razr right now, with having a non replaceable battery (by normal means), plus i'm not into motorola.
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
eallan said:
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
Click to expand...
Click to collapse
Hehe gud to know. I probably cover it or hit it a lot when talking hmmm ill have to experiment further
Sent from my ADR6425LVW using Tapatalk
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
Click to expand...
Click to collapse
Funny story: The day I got my phone I put it together, turned it on, did initial setup, and out of habit from flashing Dinc ROMS every other day for the last year I immediately did a *22899 and it popped up some message basically saying "don't do this" so I'm not even sure it will let you "fry" your SIM chip by doing the update.
I just got my DNA recently - loving it so far. I haven't done any tweaking / rooting, etc... I've had 1 recurring issue which I can find NO information on.
Once a day, at seemingly random times, the DNA will just start ringing, endlessly. The volume on the ring is always very soft (whether volume is on max, silent, or vibrate), however it never ends unless I reboot. I've force killed every possible running application, but still it keeps going.
There are no alarms set, no calls coming in, no other notifications. While I reboot to stop the ringing, the ringing continues until the power completely drops (through the shutting down splash screens).
Any troubleshooting ideas? Anyone else experience this?
cant say that i have experienced this. havent heard anyone else complain of it either. But flashing a new kernel aand rom will likely solve the problem.
Sounds like the internal overheat alarm. Your phones defective go exchange it
Sent from my HTC Droid DNA
x4sper said:
Sounds like the internal overheat alarm. Your phones defective go exchange it
Sent from my HTC Droid DNA
Click to expand...
Click to collapse
Thanks x4sper. That was my initial guess. When it does start, it is a bit warm, but nothing more-so than a heavy gaming spree would do. Are there any apps not requiring root that would show temperature statistics?
dmk9870 said:
Thanks x4sper. That was my initial guess. When it does start, it is a bit warm, but nothing more-so than a heavy gaming spree would do. Are there any apps not requiring root that would show temperature statistics?
Click to expand...
Click to collapse
Elixer 2 try that app
Sent from my HTC6435LVW using xda premium
most of the battery widgets in the market have temp monitoring.
Don't check m8, GO exchange it, take advantage of your warranty while you can. Maybe you install one "wrong" app and they send you an invoice or something. Seriously, I don't know what kind of insurance you're on, around here lately they started the "no-matter-what" so even stolen, you broke it, they broke it, it broke by itself you're covered. If you don't have something like that don't take any chances.
And yes, it's most probably the temperature alarm.
Sent from my Optimus 2X using xda premium
Not battery temp alarm
crossmission said:
Don't check m8, GO exchange it, take advantage of your warranty while you can. Maybe you install one "wrong" app and they send you an invoice or something. Seriously, I don't know what kind of insurance you're on, around here lately they started the "no-matter-what" so even stolen, you broke it, they broke it, it broke by itself you're covered. If you don't have something like that don't take any chances.
And yes, it's most probably the temperature alarm.
Sent from my Optimus 2X using xda premium
Click to expand...
Click to collapse
This just happened to me yesterday. First I thought it was the battery temp alarm too, but my battery was only about 85 degrees. After searching the phone, and the services and the apps running, nothing would stop it. Even when I turned it off and back on, it still did it. It took a battery sim-pull for me to get it to stop.
I have a Droid DNA, and after searching, it does seem to affect other phones (at least other Droid phones)
I then did a little searching ... here are two links that helped (I think)-- I can't post links yet but i'll try to mal-form them and you can put them back together
A site: rootzwiki.com / topic / 38658-droid-dna-constantly-ringing
A site: w w w. droidxforums.com / forum / droid-x-help / 26013-droid-x-constantly-ringing.html
So, (at least in my case) the 'roaming alarm' seems to be the cause of it. I was down in my work's basement in the lab-- very poor reception. I'm pretty sure my phone switched to roaming (it's usually 1x with barely 1 bar down there). I do have the 'roam alarm' checked on in the settings.
However, what I don't get, is why it would not stop-- even after I was a full 5 bars (3g-- work repeaters don't repeat lte).
Anyway, I hope this helps...
Mr-Homer said:
This just happened to me yesterday. First I thought it was the battery temp alarm too, but my battery was only about 85 degrees. After searching the phone, and the services and the apps running, nothing would stop it. Even when I turned it off and back on, it still did it. It took a battery sim-pull for me to get it to stop.
I have a Droid DNA, and after searching, it does seem to affect other phones (at least other Droid phones)
I then did a little searching ... here are two links that helped (I think)-- I can't post links yet but i'll try to mal-form them and you can put them back together
A site: rootzwiki.com / topic / 38658-droid-dna-constantly-ringing
A site: w w w. droidxforums.com / forum / droid-x-help / 26013-droid-x-constantly-ringing.html
So, (at least in my case) the 'roaming alarm' seems to be the cause of it. I was down in my work's basement in the lab-- very poor reception. I'm pretty sure my phone switched to roaming (it's usually 1x with barely 1 bar down there). I do have the 'roam alarm' checked on in the settings.
However, what I don't get, is why it would not stop-- even after I was a full 5 bars (3g-- work repeaters don't repeat lte).
Anyway, I hope this helps...
Click to expand...
Click to collapse
Mine did that the other day while on the charger. It started before I woke up and continued until I made a call some 20 minutes later. One thing I discovered was all the sound options were grayed out. While it was making the noise I put it on vibrate. I also had a Verizon tech on another phone, he had no clue. He also contacted HTC, they never heard of such a thing. Go figure. For what it's worth This unit is rooted s-off and on .stock 204. This is my 2nd unit, the first one also did it when on Viper. I have seen of several instances of this happening as noted in other forums. My guess is a software programming issue in the base rom.
EDIT :
I contacted HTC there is NO overheat alarm in the unit. If it overheats it will shut down!!!
RLGL said:
Mine did that the other day while on the charger. It started before I woke up and continued until I made a call some 20 minutes later. One thing I discovered was all the sound options were grayed out. While it was making the noise I put it on vibrate. I also had a Verizon tech on another phone, he had no clue. He also contacted HTC, they never heard of such a thing. Go figure. For what it's worth This unit is rooted s-off and on .stock 204. This is my 2nd unit, the first one also did it when on Viper. I have seen of several instances of this happening as noted in other forums. My guess is a software programming issue in the base rom.
EDIT :
I contacted HTC there is NO overheat alarm in the unit. If it overheats it will shut down!!!
Click to expand...
Click to collapse
FWIW, mine is stock rom -- not rooted.
Just had this happen to me. Full battery, full 4g reception, and not running anything! I did a restart and gone for now.
Sent from my HTC6435LVW using xda app-developers app
Unknown cause - only restart stops it
I have the same problem and posted in another thread, but this ringing sound is not related to overheating, roaming or anything else as far as I can tell. It's happened at least 6 or more times over the last several months. I do know that if you have your buds in and it starts chirping it is a full volume blast even though the media volume is turned way down. I had that experience yesterday while at work. While listening to music I still need to hear the paging system so my music is faint, but the ringing went straight through my head from ear to ear. Battery temperature was 86 F degrees, wasn't roaming, didn't have any alarms or alerts set, nothing on the notification bar and the ring sound is not one I can pick from any list. The only way to stop it is to restart the phone. Damned annoying!
I'm hoping that the future Verizon update for my DNA (Sense 5 and a more current Android version) will fix the problem. Someday the handset manufacturers will be able to incorporate an adaptive radio that can cover a range of say 400 Mhz to 5 Ghz and we'll just work with one radio to cover all our needs and connect with any friendly source. If we had that today I'd have a HTC One in my pocket.
jonesin said:
cant say that i have experienced this. havent heard anyone else complain of it either. But flashing a new kernel aand rom will likely solve the problem.
Click to expand...
Click to collapse
It will do this no mater what ROM or stock
x4sper said:
Sounds like the internal overheat alarm. Your phones defective go exchange it
Sent from my HTC Droid DNA
Click to expand...
Click to collapse
Phone not defective, neither Verizon or HTC have a clue what is happening. There is no overheat alarm on the unit, it will shut down when too hot.
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Antennagate?
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
sunNsnow said:
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
Click to expand...
Click to collapse
I think there are more than just a few people with this problem. Mine is giving me the same issue. People tell me they can't hear me at all, or I sound like I am stuck in a well, or that I am ignoring them. I've tried a couple of things but to no avail. I believe it has something to do with noise cancellation. I just turned off voice enhancement and voice privacy and it still seems to give me this problem but I am gonna try it out for longer. I am with Verizon. Let me know if you guys have any ideas.
Yes I have noticed that when the phone is right to me ear im ok but a couple of inches away and people say echo or sounds like Im stuck in a wall. I mean weird? has anyone tried a factory reset
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
stevewoodson1 said:
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
Click to expand...
Click to collapse
I have a replacement on the way. thinking it will be the same
We had this problem with the Verizon g2 when it first came out. Tried swapping devices, Sims, and nothing worked. Eventually LG updated the radio which fixed the issue (if I remember correctly).
Sent from my VS985 4G using Tapatalk
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Click to expand...
Click to collapse
+1
In vehicle bluetooth works every time. I had one case where my wife could barely hear me through the phone (we both have the g3) but all other calls have been fine thus far. Hopefully this gets addressed in the first update.
Still An Issue...
Any update on a fix for this?
I just spent a month calling VZ about how people have trouble hearing us (we have two G3s with the same problem). One was replaced and people still have trouble hearing us.
The SG3 was never this bad with calls.
I have not tried my G3 with the Prius Bluetooth, but on every call so far over Verizon or Google Voice/Hangouts the Voice quality whenever I enquired has been reported to be fine.
The only issue I have noticed is that sometimes when I hold the phone right-handed my finger underneath it covers the Mic hole.
Sent from my VS985 4G using Tapatalk
I have a bad habit of bringing the mic away from my mouth at about a 45 degree angle while keeping the phone to my ear. When I do this, I get reports of the echo / can't hear me. Bringing it back to the proper position seems to correct the issue.
I have an ad hoc solution that seems to work so far:
Use the speakerphone while on the call. Totally obnoxious in social settings, but if you're somewhere private, it works.
Turn off Bluetooth. I did this a couple of time no one complained not being able to hear me.
Speaking to Verizon is pretty much useless. One rep did a fancy dance to say this is a software issue and they can't do anything for me at this point.
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
stang2003 said:
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
Click to expand...
Click to collapse
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
Rodeojones said:
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
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Thanks for the info Rodeojones.
I suspect it is a software bug.
I "think" I can still take out a protection plan with Verizon so I might do that just in case it gets worse.
I'm trying the BT headset exclusively now to see if that helps or changes things. So far nobody is complaining and also when I use the BT in my car, a crappy Jabra Freeway Speaker thing, nobody seems to complain either which leads me to believe that maybe the mic is doing something odd causing the phone to reduce the audio going out or something.
It certainly is disappointing having a top tier phone that has problems making phone calls.
@stang2003
You've described all the troubleshooting steps I've gone through as well. I am disappointed beyond words. I would at least be happy if there was some affirmation from Verizon or LG that this problem exists, but I'm not going to hold my breath waiting for it....
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
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I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
jager420 said:
I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
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From what I am reading it seems this might be related to Verizon only.
Is anyone having these kinds of problems on a different carrier than Verizon?
I did find a number of threads regarding poor signal strength with the G3. Seems even the EU folks are having these problems.
Maybe both call quality/microphone problems are actually related to a poor radio signal?
Ok, so an entire day using my Blue Ant ancient T1 BT and not a single complaint about fading in and out etc. In fact I was talking to a person on BT and it was fine. I disconnected the BT, did not move the phone which was right in front of me, put it on speaker and within a couple of minutes he was claiming he couldn't hear me, fading in and out etc. I switched to regular ear (no speaker phone) and same thing with fading in and out. I went back to BT and talked for about 10 additional minutes and it was fine.
My preliminary conclusion, and it's really too early to tell, is that it's somehow related to the mic in the phone as BT doesn't seem to have the problem.
Can anyone else confirm this?
Test with BT and see if you get complaints from people on the other end that you are fading etc.
I have tried using 2 sets and they have about the exact same reception quality
http://www.amazon.com/gp/product/B013HZTTXI?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Mixcder ZeroSport Wireless Bluetooth 4.1 - 3.5/5 stars 211 reviews
http://www.amazon.com/gp/product/B0175XAN6A?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Bluetooth Headphones, TROND® Dash V4.1 - 4 stars 118 reviews
I use these at work with my phone in my pocket. I have tried front pockets and back. I don't know if the sensor is too dark or its too tight in there (pants/shorts are not tight) or what. If the phone is out of my pocket it works fine 98% of the time. Just today i had it being choppy even when the phone was in my hand. I have also tried using it without the small, slim silicone phone case but with the same results.
I haven't seen much online with the same issues and i don't want to return this phone to get yet another ****ty phone or refurbished one.
Anyone have any ideas?
nobody has had this issue?
I have this issue its a royal pain. I assumed its because the battery is dying but that is not the case. I got so annoyed I had to use ancient methods and plug in a wire between both devices . felt so weird but did the job .
Same problem here
I was having the same problem with my LG Tones Ultras, I was still within my 14 day return with tmobile so i they swapped it and problem is gone. I suggest you get a hold of warranty since still within a year and see if they will sent you a device. Hope this helps. good luck.
thought about it but i dont really want a refurbed one
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
diamantericos said:
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
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Typically when I have BT issues like cut outs and random pop/clicks while listening to audio a reboot is what is needed. Not sure why that solves the problem but when it gets bad that is my only solution and it usually works 100% of the time.
Yes, I've experienced this with my LG HBS-760 headset (which, by the way, worked perfectly with the G4). A reboot typically solves the problem, but only temporarily. I'm very unhappy with this phone, for that reason and also the horrible battery life and the gimmicky/mostly useless second screen. I wish I had kept my G4.