Can't get $0.01 through Amazon - Android Q&A, Help & Troubleshooting

Tried to get the a GS2, but I can't due to trying to get a phone back in November when they had a similar deal. In November of 2011, I had ordered a GS2, but realized I would still have an ETF from T-Mobile, so I had the phone shipment turned around. I never received the phone, canceled the Sprint account, and as far as Sprint is concerned, I should be able to get a phone with a new activation, but Amazon's system will not let me. According to the Amazon representative I spoke with, because I had setup a Sprint account through them in the past, I can never again get a Sprint promotion through them. Sprint is the only carrier they have this problem with, and they cannot fix it either. So even if I had not canceled the order the next day, since I had previously setup a Sprint account through Amazon, I'll never be able to partake in any Sprint promotion on Amazon again... EVER! They now have a similar promotion going on right now that I'm unable to take advantage of.
I'm posting this around to various sites in the hopes that someone out there may know of a possible solution, Sprint says there is no way that they can offer me the same deal as Amazon, I'd still have to pay $199 for the phone.

so what is your complaining?
The deal was specific @ Amazon in November 2011, you decided not to get it and now you want it for the price that offered in November of last year?

votinh said:
so what is your complaining?
The deal was specific @ Amazon in November 2011, you decided not to get it and now you want it for the price that offered in November of last year?
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They have a similar promotion going on right now. Spring 4G phones for $0.01 with no activation fee.

garfnodie said:
They have a similar promotion going on right now. Spring 4G phones for $0.01 with no activation fee.
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Oh, didn't know that, my bad, apologize to you.
Honestly, I think they, Amazon, should get you that.
Maybe they still get mad at your return earlier.
Try again and see what happen, maybe you get a nicer CSR.

votinh said:
Oh, didn't know that, my bad, apologize to you.
Honestly, I think they, Amazon, should get you that.
Maybe they still get mad at your return earlier.
Try again and see what happen, maybe you get a nicer CSR.
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The CSR I spoke to was really nice, she said it was a problem with their system and Sprint. Whenever you order a phone, you have to give it your SSN for credit check, and once a particular SSN has ordered any Sprint phone through Amazon, promotion or not, that same SSN can never, ever get a Sprint phone again through Amazon, and there is currently no way to fix it. All the other carriers simply have a 60 or 90 day wait time between orders, Sprint is the only where it's a one time only thing.

Related

Estimated Release Date for HTC Evo 3D

I was checking the sprint community forum and seen something that makes sense:
"i work for sprint and they have extended the date of no mail in rebates 3 times already. now it doesnt end until 6/4/2011. and what i have seen is that each date that they extend the instant rebates the day after is the date of a new phone. originally the instant savings was to end on april 16th the day before the echo is released, then it was extended to may 7th the day before the nexus is to come out. now it is extended to june 6th and im hoping they announce the release of the htc evo 3d for june 7th. plus the evo was released in june so i think the 3d will follow suit for sure. It should be a one of a kind phone for sure."​
I was also talking to a sprint rep who told me that the number transfer rebate expires 06/23 (what I mean by this is the sprint 'credits' as they call it) in which he said that most likely the EVO 3D would come out after that date.(He made sure to explain to me he didn't exactly know the date and just described a pattern). I also notice the mistake on dates in the quote above it should be 06/04, more info can be found at http://community.sprint.com/baw/message/283940#283940.
So two possible dates, I assume it will be earlier in June. (June 5th)
I was going to pre order it, but with no price point set for without contract purchase and I don't think it would to wise to do that. Would hate to pre order a phone with $50 and it ends up costing $700 full retail, and I'm not paying that. Would have been nice to have a price to go by.
Sent from my SPH-D700 using XDA App
heathmcabee said:
I was going to pre order it, but with no price point set for without contract purchase and I don't think it would to wise to do that. Would hate to pre order a phone with $50 and it ends up costing $700 full retail, and I'm not paying that. Would have been nice to have a price to go by.
Sent from my SPH-D700 using XDA App
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I am sure you can wait until the price is released before pre-ordering. The pre-orders right now are not even being advertised yet so I would think you will still be good once a price is released.
Sprint Rep told me it would most likely cost as much as the EVO 4G, which was $199.99. Based upon all phone carriers, I would say it would not go above $299.99. Also Best Buy Pre-order is not through sprint I was told because Sprint is not doing Pre-Orders. I have to order mine through a rep to get my discounts so I have to wait anyways.
heathmcabee said:
Would hate to pre order a phone with $50 and it ends up costing $700 full retail, and I'm not paying that.
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They give you a $50 gift card as "proof" of the pre-order more or less. Could just use the $50 gift card on something else. If you change your mind, they don't expect you to use it exclusively on the phone.
For instance, I could go use mine right now on an XBOX game right now and still be on the pre-order list. And I could also just NOT pick up the phone.
The 3D blockbuster app goes live on June 2nd, so the Evo 3D probably wont launch much after that.
I'm betting on June 3rd, simply because its the first friday of June as was June 4th last year. Plus, June 3rd is better than the 5th or 23rd...
http://www.examiner.com/gadgets-in-...says-sprint-htc-evo-3d-will-be-available-june
heathmcabee said:
I was going to pre order it, but with no price point set for without contract purchase and I don't think it would to wise to do that. Would hate to pre order a phone with $50 and it ends up costing $700 full retail, and I'm not paying that. Would have been nice to have a price to go by.
Sent from my SPH-D700 using XDA App
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Pre orders at best buy are refundable, they just give you a $50 gift card that you can return or use if you decide to not go through with the purchase. $700 full retail sounds about right though, I'd personally buy it at that price point.
mlin said:
I'm betting on June 3rd, simply because its the first friday of June as was June 4th last year. Plus, June 3rd is better than the 5th or 23rd...
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Speak for yourself, I'm hoping for a June 23rd release as that is my upgrade date. I've preordered so if the phone drops before that date I'll have to convice sprint to move up my date, convice best buy to hold my preorder, or pay full retail.
OneStepAhead said:
Speak for yourself, I'm hoping for a June 23rd release as that is my upgrade date. I've preordered so if the phone drops before that date I'll have to convice sprint to move up my date, convice best buy to hold my preorder, or pay full retail.
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so couldn't you just wait till the 23rd to get the phone??? Why couldn't the evo3d come out the 3rd and you can't wait to upgrade 20 more days
Haha, I'd like to get it today so the sooner the better for me. Also if its after the 23rd then that would suck for people like me who get a $175 discount off the phone from transferring my number and my work discount. So if the phone costs $199.99 like the EVO 4G did then it will only cost me $25. Also as soon as I heard about the EVO 3D my Fuze has been going slower, freezing more and just being a pain in the @ss. It's not worth it to flash an update and try to clean it up, just going to deal with it until the EVO comes out so the day I get it, it will be even nicer. (Cleared some info as it forced me to)
The $175 discount is actually $125 for transferring the number from a different carrier, and $50 from work to clarify for people that are also transferring and be sure to tell the rep that as they may not as or try to find discounts your entitled to. Best Buy didn't ask anything but do your research and tell them where you work to see if you get a discount such as state employee (usually 15%, included teachers, police, etc. (again look this up this is on memory of 2 years ago and I'm not sure what all carriers do on monthly discounts). Remember, Google is your friend on finding you discounts so be sure to use it. (Example: See promo code from a site that your buying something such as advanced auto parts, if you don't Google and active Promo code to save money then your a retard.)
OneStepAhead said:
Pre orders at best buy are refundable, they just give you a $50 gift card that you can return or use if you decide to not go through with the purchase. $700 full retail sounds about right though, I'd personally buy it at that price point.
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No way I'm paying $700 for a Cell phone. Sprint will have it cheaper than Best Buy most likely anyway. The original Evo is $450 at Sprint and like $550 at Best Buy. They mark their phones up big time.
heathmcabee said:
No way I'm paying $700 for a Cell phone. Sprint will have it cheaper than Best Buy most likely anyway. The original Evo is $450 at Sprint and like $550 at Best Buy. They mark their phones up big time.
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Agreed, I bought my hd2 at full price and it was like almost $450
new ad !!!
http://phandroid.com/2011/05/06/htc...ne/?utm_source=twitterfeed&utm_medium=twitter
anyone know how to get a discount with sprint? i've noticed someone passing out an email address that can offer a spring discount.....
or how to find a promo code????????
heathmcabee said:
No way I'm paying $700 for a Cell phone. Sprint will have it cheaper than Best Buy most likely anyway. The original Evo is $450 at Sprint and like $550 at Best Buy. They mark their phones up big time.
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Lols it's called price matching
kinextions said:
anyone know how to get a discount with sprint? i've noticed someone passing out an email address that can offer a spring discount.....
or how to find a promo code????????
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You have to be employed by certain companies or be a member of certain groups. Every company/group get a different discount.
Ex. The company I work for can get 7% off AT&T but can get 23% off with Sprint. I use the discount through my wife's company, and we get 25% with Sprint.
Lots of different ways.....you are probably eligible to get some kind of discount and you don't know it.
Sent from my PC36100 using XDA App
kinextions said:
anyone know how to get a discount with sprint? i've noticed someone passing out an email address that can offer a spring discount.....
or how to find a promo code????????
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I asked this a while back and was told you could get discounts off some plans but no discounts on the simply everything plans - which for me are the only plans that will work based on the large number of minutes I need - and I don't need a family plan.
Lady in Telesales said from what she's hearing it will be launched some time in the middle of July...I know she prob. Don't know ****,but she sounded pretty confident.
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Absolutely fantastic customer service from Sprint!

I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
Good stuff man.... glad to hear that they took care of you. Also, good job posting the phone number for others to call. Hopefully others have success. The more folks that get this phone and the more awesome it will be.
Sent from my HTC Evo
murusmaximus said:
I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
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Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
test878 said:
Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
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Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
I just like dealing with my local sprint store. They have always been very helpful with any issues I have had. I didn't want to put any money down if it wasn't required. I didn't get a receipt, but he said I will get an email confirmation in 24-48 hours. I didn't think it was that hard to give them my phone #, name, and gmail account. Plus this way, I am now guaranteed the promotional pricing. Not sure I could get that with Radio Shack or Best Buy.
[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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yes i got a receipt that only mentions the $50 gift card purchase and then a separate print out of a confirmation number, but i would like to double check that as the rep (apparently) stopped half way through and realized she was preordering the htc view and not the evo3d, so if theres anyway of checking online I'd very much appreciate it. Plus she needed help a few times from another associate, so assuming this gets as popular as the original evo... I'd like to make sure my preorder is correct.
Thanks Bro!! Called the number, got my upgrade reinstated till I want to use it and it was painless!!
Now I just need to see if the EVO 3D can be software S-Off, wait till see what the Within (SGS2) looks like, or I can switch to another carrier....
worked like a charm for me too, thanks OP
I will be keeping that phone #!! Thanks so much OP - able to use my wife's upgrade to get my Evo as soon as it comes out instead of waiting until August!
What did you tell the CS rep? Just that you're looking to upgrade to the EVO 3d, but your line isn't eligible for the full discount?
BTW, If you call that number now, and your upgrade was supposed to be in june, you have to cal back on june 1st, there system does not allow them to push the upgrade when its only a few days away from the month it was supposed to be, but on the first of the month it allows them to do it once the "silver upgrade" is available on your account, according to the person I just talked to from that number
I can confirm I was able to reset the upgrade on my partners account. So now we are looking forward to two EVO 3Ds
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
aronslusa said:
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
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I can confirm this works too. I called that number and was told that since my partial upgrade isn't till November and my full upgrade isn't till September 2012 that I could not get the upgrade. I then called the same number again and talked to another rep and explained to them that there nothing defective with my current evo and I know I not eligible for a upgrade but I simply requested a manual override of my upgrade eligibility and they did it for me !! Took about an 30 minutes but it worked. If your eligible for a partial upgrade this process take like 5 minutes tops !! Thanks to the OP.
p.s. I think the buzz word is manual override !!
I'll be trying this tomorrow.... Thanks man!
aronslusa said:
I'll be trying this tomorrow.... Thanks man!
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I wouldn't man. July MIGHT be when the Evo 3D is released or June I don't know. But one month is easier to wait out. I think Sprint only allows for one manual override per line. I would save that override for the future.
From my Gingerbread Hero.
July of next year is when im have the $150 upgrade renewal possible.
I purchased my EVO last July, sold it back to sprint (should've ebayed it) and now am having issues with my Hero. I'm going to move away from CM on my hero to see if thatll change anything.
It randomly powercycles, it won't send or receive texts sometimes, and is just a pita! Lol
With all this talk of HTC locking the bootloader and all the speculation, I may just jump ship and move away from HTC all together.
You know, I actually never got my email for the pre order...
Sent from my iPad using Tapatalk
I pre ordered the Samsung Nexus S 4G from Best Buy.... bought the $50 gift card and everything... Never got the call when they came in.
Got one of our lines bumped up to the full upgrade eligibility, and was told to try calling back in July to see about getting another one done.
The gentleman I talked to said it is a "program they are currently running, and he is unsure when they will stop this promotion."
Thanks for posting this, you helped me a ton!

EVOLTE national launch date discussion

I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
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I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
fpineda101 said:
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
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Bestbuy is still taking preorders and you get a $50 giftcard. I just preordered mine about 30 mins ago...
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I got my 3D on launch day and the 280 buy back goes down to 210 on June 24 which won't cover the frigging tax in CA. Hope it's before then, I have to pay Sprint 115 to upgrade early
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So what are your thoughts..im at a loss of words here..How do you go from a national launch date of May 18,putting stupid little memos out to your stores about opening early and having launch parties to a one week delay,sent out pre orders and SCREW any local sprint stores you went to and pre ordered your phone from?
I don't understand and wish we could know more about what is going on instead of being left in the dark.Because as it stands they have my money collecting interest and I have no god damn clue when I will see my purchase.(yes i pre ordered but i paid the full amount)
i went to the sprint store to buy a case and they were all excited to see the phone and the ppl their told me national release is next week. take that with a grain of salt
I'm another one following closely. I even paid 115$ to get my upgrade date pushed up so when I buy this phone I will get it for the upgrade price...Anyway I didn't pre order it because I have the Evo3d and was gonna stay with it because I didn't think it was that much of an upgrade...anyhow I just cracked the screen on my 3d from dropping it...so I figured instead of paying 100$ to get a refurbished Evo3d I midas well just get the lte...So thats what I'm going to do...
So I'm waiting for it to hit the stores..whenever that will be...I see Bestbuy is still taking preorders but what I'm worried about is that the phone will hit the stores before I get my preorder...but I just don't know...I'm not sure if I should just wait for the stores to start selling it or preorder it from best buy..
Any thoughts??
That sucks Brian. I do know there is an impending S4 shortage. The US version of galaxy 3 will have s4 too, rumors are iPhone 5 also
I'd be ecstatic if launch was this weekend or next week
Someone posted a number on the bestbuy thread. It gave me the run around to preorder at stores or online. Online says to call the number or go to a store. Gonna try a store after dinner
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i too am awaiting sprint stores to carry the phone so i can use an upgrade. i was hoping i wouldn't have to wait long
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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We are in the same boat my friend..I initially went to Best Buy for my pre order because of the deal they had with the gift cards.After waiting for 30 minutes i remembered i went though this last year with my Evo3D.Im on a really cheap contract(Sero+ Discounts from the OG Evo 4G) I have 2 lines unlimited everything No $10 data premium charge for $95/month..No way Best Buy could keep me on this plan.Last year I had to go to a Sprint Corporate store to Pre Order.
I can only upgrade through a Sprint corporate location because my plan doesn't show up in 3rd party computers...And here we are to this very moment,lost and hoping for some info.I've ruled out this weekend(god its going to be long) and set my eyes to next week...Im not looking for a freebe here or a damn cheeseburger..Just give me a god damn date and be done with it.I think there isn't a date because its going to be a long while(2+ weeks) buts thats just the pessimist in me./Frustration
---------- Post added at 08:38 PM ---------- Previous post was at 08:36 PM ----------
firmbiz94 said:
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
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please PM me if you get it from Target tomorrow...Any bit of info is good..also PM me if you dont get it...If Target freaking gets it before sprint stores something has royally gone crazy.
I feel your pain man. Im going to keep in touch with my corporate store daily... I wish SERO wasnt such a pain in the ads to keep VIA 3rd party...
Sent from my PC36100 using xda premium
BrianBaker said:
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
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I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
purock said:
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
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Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Hello Everyone,
I am buying outright once my local sprint store gets one. My job pays for my simply everything plan but, if I want ownership of the phone, I must buy outright. To have done an upgrade or bought outright through the corporate account, would have been a nightmare with our office. Plus, the phone would have shipped to corporate( in a different state) then would have shipped to me.
Sure hope my local stores can get some soon. Yes I must wait but, it is worth getting free simply everything plan and mobile internet for my laptop that I can use as personal too.
Monnie
BrianBaker said:
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
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I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
I'm beginning to get a little aggravated myself.
I did go to the trouble of preordering but someone at Sprint keyed in the order number wrong for someone else who was canceling and my order got cancelled by mistake. So, I call Sprint and spend about an hour and a half moving up the chain of command only to find out that I'm SOL. The phone is no longer available for preorder nor is it available for regular orders.
I'm thinking "no big deal" since I'll be able to walk into a Sprint store the day after preorders arrive and pick one up but now it's looking like that's not gonna happen. To add insult to injury they've still got my $216 and they're telling me that it will be another 10-15 days before they'll be able to credit it back to my account.
Sheesh!! Come on guys........
purock said:
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
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While box sales are important for corp owned stores, they make up a very small % of overall box sales within the company. They are mainly for customer service.
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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Actually now it's no go for we SERO-P customer to upgrade at BB. I pre-ordered the phone from BB online on the first day, and today they shoot a call telling me that the order could not be processed since I'm on SERO-P. I then called Sprint employee account service and got confirmed that we SERO user can no longer get new phones while keep the plan from 3rd party retailer. Now I'm stuck at nowhere to get the phone except waiting for the official launch date to be announced. Hope this would make you feel better

What to do?

Ordered from best buy the day before att allowed pre orders. Talked to them yesterday and they got phones in but not mine. They said they are getting them in order of when they were ordered and they have already received 100 of them. All I van say is that there is no way I wasn't one of the first 10 people to order, never mind 100.
Anyway now they can't tell me how long until it comes in, said it could be tomorrow or in a month. Shoulld I just order from att now or wait? How long will it take for me to get one from att? I don't know what to do.
Wait a week, if you don't have your phone from BB then grab one in store from AT&T, that or call local shops to see when they get theirs in store, because if you already paid off your pre-order to BB then the refund/reset process wont be pretty.
I call BS on them getting 100 in already. No way. I'd do what the above post said, just wait until Thursday when AT&T is supposed to have them in store. I just placed an order over the phone with AT&T on Friday, but we'll see if it gets here before Thursday. Not sure if it will...
tuffluck said:
Ordered from best buy the day before att allowed pre orders. Talked to them yesterday and they got phones in but not mine. They said they are getting them in order of when they were ordered and they have already received 100 of them. All I van say is that there is no way I wasn't one of the first 10 people to order, never mind 100.
Anyway now they can't tell me how long until it comes in, said it could be tomorrow or in a month. Shoulld I just order from att now or wait? How long will it take for me to get one from att? I don't know what to do.
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There is a guy in the Best Buy thread who can help you. First find out what store# you preordered from (will be on your preorder agreement and/or your receipt) and post in the thread asking if he can look it up for you. He can see how many they have on hand, on order and when they'll arrive. His name is driftr319.
mastarifla said:
Wait a week, if you don't have your phone from BB then grab one in store from AT&T, that or call local shops to see when they get theirs in store, because if you already paid off your pre-order to BB then the refund/reset process wont be pretty.
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Pretty much....you can cancel your preorder with them and return your GC for a full refund with no problems, if you so choose. If they give you a hard time, speak to a manager and show them the verbiage on the preorder agreement you have where it states exactly that.
916x10 said:
There is a guy in the Best Buy thread who can help you. First find out what store# you preordered from (will be on your preorder agreement and/or your receipt) and post in the thread asking if he can look it up for you. He can see how many they have on hand, on order and when they'll arrive. His name is driftr319.
Actually, driftr319 profile has been deleted and no one knows why. His posts are gone in that thread.
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Boss Daddy said:
Actually, driftr319 profile has been deleted and no one knows why. His posts are gone in that thread.
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Yep, so much for that idea
Word on the street is that the new in-store launch date for AT&T is 6.28.12. I doubt stock levels are gonna be very high so if your intention is on getting one same day I'd suggest you get there as close to opening as you can. Same for Best Buy and other retail locations.
I can look at how many each bby store has and his many they have in order if you pm me with the store number
I would also like to add that bby has ****ty systems that aren't always accurate
Sent from my Samsung Infuse
I ordered just last Friday 6/22 and have a delivery date of 7/2 (A week from this Monday) Via Amazon. $150 shipped and no sales tax -
If you dont have a conclusive response by this wednesday I would kill the order and look elsewhere -

store availability date

i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
Sent from my ADR6425LVW using xda premium
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
Sent from my ADR6425LVW using Tapatalk 2
My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
Sent from my ADR6350 using xda app-developers app
called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
---------- Post added at 02:46 AM ---------- Previous post was at 02:13 AM ----------
Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.

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