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So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
Click to expand...
Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Click to collapse
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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Click to collapse
I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
Click to expand...
Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
Click to expand...
Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
I'm hearing nothing but problems. I hear the majority of primes have some form of defect. It seems to me that ASUS screwed up pretty royally with there launch.
I'm in canada and i have a preorder on some small time website. Whats the story? is it only these first few that have defects?
I doubt i would be able to return it to my retailer so im really worried about getting a defected model.
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
My hunch is that the first batch of Primes were defective. ASUS halted the shipment to Canada and delayed the shipment to the US so they could examine existing Prime inventory and correct the wifi problem. They likely had to open each prime to fix it, which likely caused new problems which seen reported here like the Prime screens bleeding light, and looseness, and markings on the basel.
Hopefully those who are waiting in pre-order hell will be the lucky ones who will get the next new batch of Primes fresh off the conveyor belt with the wifi problem fixed.
That's my hunch.
tylermaciaszek said:
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
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Click to collapse
screen bleeding, bad wifi, something else.. lol (not dead pixel, could care less)
plus a couple of peoples are just crapping out on them. those issues would bug the crap out of me.
and i couldn't return it to my provider, but could i return it to ASUS?
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
tylermaciaszek said:
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
Click to expand...
Click to collapse
tell you what. my prime is perfect. not a problem at all.
Mines not. My gamestop prime has horrid wifi screen bleeding and no gps... It actually just rebooted after freezing while viewing this very thread... I just want the tablet to work... I hope gamestop will exchange it with a version thatcomes in jan or feb... Im not even a room over and i am between -70 and -80 on wifi analyzer.... Awful.... But i am willing to wait if it means i can get working prime
kinda makes me glad I didn't get a prime now. after going 4 tfs I wondered if asus could do better with their second Gen tablet... doesn't seem like they've done much qc this go round either.
guess I'll be getting another Sammy when they get released.
I've been using mine all day long, haven't noticed any problems with mine, no screen bleed...wifi works good for my situation, only thing I can see wrong is it looks like I may have one dead pixel but it doesn't bother me enough..plus if it does bother me ill just wait a little but for fresher models
Sent from my Transformer Prime TF201 using Tapatalk
I'm actually glad I ordered my 64 GB now... once I accepted the fact that I wasn't going to get it before Christmas, I am glad and hopeful that some of these initial problems might be ironed out & better quality control put in place, in the next few weeks before I'm expected to receive mine; the rush to push the product out before the holidays being over now.
Sent from my MB860 using xda premium
My Prime is working great. Everything works well including wi-fi and GPS.
No bleeding, battery is great and no lagginess whatsoever, no matter what I am doing.
I doubt "the majority" have problems. It's just that people are more likely to post their problems with their Primes (in the hopes to get them fixed) than others whose Primes are working well.
It's certainly not a clean launch by any means. But to say the majority of Primes are defective is a jumping to conclusions.
If your unit is defective, return it for a new one.
Just got to open mine today for Christmas, although it arrived from Newegg 2 days ago. I also got the docking station. Knock on wood, mine seem to be working just fine so far.
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
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Click to collapse
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
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Click to collapse
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
tbns said:
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
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Click to collapse
Haha, yeah you're right... I do like to cook so I might as well get some use out of it.
Sent from my SGH-I727R using xda premium
the_game_master said:
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
Click to expand...
Click to collapse
Yup, just there is but it did nothing when I pushed it. The only life in the unit is a green LED when the charger's plugged into the wall. It doesn't even show up on my PC when I plug it in. Good and truly dead it seems.
At least I got a couple of hours out of it before it died. Other than the whole catastrophic power failure thing it was a real pleasure to use...except maybe for the vibration...it also seemed a little busted.
Sent from my SGH-I727R using xda premium
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
unknown_owner said:
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
blaziner18 said:
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
Click to expand...
Click to collapse
And I answered you: Your choice whether you want to venture down that road or wait. There may or may not be defects down the road, we're not there yet so no one knows that answer, only Asus, maybe.
Sent from my Transformer Prime TF201 using XDA Premium App
Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
Click to expand...
Click to collapse
That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Click to expand...
Click to collapse
It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
Click to expand...
Click to collapse
When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
The transformer prime doesn't have a gps anymore.
g0t0 said:
I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Mine doest, work and no issue, and I have ICS
Sent from my HTC Vision using XDA App
g0t0 said:
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
What a bunch of idiots they are. You should have told them that even with wifi the GPS doesnt' work, which is true...it might get the location right on google maps but gps still dont' work as the bottom right icon says "searching for gps". If it's searching, it can't possibly get the location from gps but through wifi..... I don't know how these people got a job?
I thought it was pretty obvious the GPS doesn't work at all for a lot of people and that unless they got out the hack saw and hacked into the aluminium in the device they were never going to fix the problem?
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
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How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Because purposely destroying an insured item as a means to get yourself a brand new one is, in fact, fraud.
I sent mine in as after about three days I noticed a crack at the dock connector, so I noted a lower left light bleed and the GPS. I hope something gets resolved on mine. I'm not trying to be negative but with the price drop at hhgregg, the issues it comes with, and the new one coming out shortly, makes me wonder if Asus is giving up on this model.
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
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Hows that fraud?? My insurance allows for ANY damage to my laptop. Asus kept it over my 15day return period which means I cant return it without losing money now. My a$$, if thats going to happen.
What you think of my "credibility" is irrelevant. My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
You might think my MORALS are off, but I could care less. I PAID for a fully functional unit that is SUPPOSED to have a working gps in it and they could care less about truly worrying whether its solved or not because theyre worried about THEIR credibility . I also PAID for insurance that ALLOWS me to insure I get a fully functional unit.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
g0t0 said:
Hows that fraud?? My insurance allows for ANY damage to my laptop.
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I absolutely guarantee you that your insurance does not include INTENTIONAL damage due to throwing it off a building. This makes it fraud.
My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
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It's a known issue, well publicized and not going to get fixed. They've pulled it from the spec sheet and announced that already. Why are you expecting them to say something different?
I PAID for a fully functional unit that is SUPPOSED to have a working gps in it
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Then I would suggest you take this up with your vendor so you can try to return it past your 14 days.
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
Evo_Shift said:
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
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Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
Evo_Shift said:
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
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Not necessarily. I definitely wont be as careful with my tab as I had with my Acer. if I leave it in the car, go to a movie and someone steals it, oh well..... If I leave it too close to the edge of my table and one of the kids knocks it over, oh well...
you get my meaning.
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
5h4d0w said:
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
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Ill look into that one too. Thanks
demandarin said:
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
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Only mad at ASUS.....and the people that come here with their high and mighty righteous morality, to a thread.
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
nyijedi said:
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
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I own an Asus g60v laptop and its worked for me great these last 2 years. I'm just saying their techs SUK when it comes to the the Prime.
First off, I think it's an awesome tablet, nice screen, damn quick, and custom rom running, it's great BUT as we know wifi/gps issues. I'm not jumping ship to the iPad because personally I think i'll probably end drowning than be saved, but let's not turn into ipad vs prime and whatnot.
I pretty much have 1 day left to return the prime to the store and I'm not 100% sure what to do, although I feel like I'll probably end up sticking with it as I'm not entirely convinced the TF700 will be that huge of a difference.
GPS: Nonexistent, couldn't get a lock at all:
Bluetooth: I tried sending some photos from my nexus while streaming pandora on the prime and it seemed ok but when accessing a page on tapatalk it felt like it was slower. I don't have a bluetooth mouse, or headset to test it better.
WiFi
I'm not exactly sure if my tablet is suffering from the WiFi weakness.
Here is the scenario:
I have two ap's at home on 2 different channels. One on first floor and one in basement.
I was pretty much right in the middle of them and I ran WiFi analyzer on both my galaxy nexus and the prime and to my surprise both had very similar dbm and both had very similar speed test results.
My galaxy nexus was averaging at about -80 dbm
My prime was averaging at about -70 dbm or so.....
My laptop was no surprise better.
BUT at work:
I'm using a tenants AP, it's a bit strange. (I work as security and yes they gave me permission and the key to use it)
Galaxy Nexus will average at about -89 dbm and it will have enough WiFi bars showing in blue and i will be able to use the connection and browse around.
Prime will average at about -80 dbm but it will not catch a connection for me to browse, the first and/or second bar will either stay gray or it will just drop the connection completely.
Meanwhile my laptop is fine. There is an occasional drop of connection on both nexus and laptop but I feel like the AP is to blame.
But then why isn't the prime getting a lock enough for me to browse even though dbm is better?
Any ideas? Is this a keeper?
Down the road I'm planning to get a dock for it aswell but not sure any issue would really affect my experience there.
Just return it if you are unsure then if you have regrets you can buy another
Sent from my PG86100 using Tapatalk
Return it! This thing is just a ticking time bomb, and all Asus does is say hang in there, a fix is coming, meanwhile your 30 days are up in smoke and you have no choice but to keep it.
I wouldn't feel this way if the first Prime I bought didn't have a washed out screen along with all the other defects. Upon contacting Asus they basically told me to return it, so I did. I got a C2O model, champaign color, 64gb. It had gorgeous, vibrant colors, no light bleed, GPS that worked somewhat, wifi that was acceptable but still had the wifi/bluetooth problem.
Eight days later I was at a Chicago Rush game so my daughter could get her Spirit award for cheer. I was sitting in my seat, wiped my screen off because I wanted to record the event and noticed when the light shined on my screen what looked like very fine scratches on the black bezel. Upon further examination I noticed if I rotated my prime the scratches had a rainbow effect. In my head I went OH NO!, I am a jeweler and know what rainbow flash means, stress cracks.
This occurs all the time in gemstones, they get stressed during cutting or mining and the stress can get much worse or break, and thats whats happening to a lot of peoples Primes, while docked. Stress is causing their screens to break, which Asus chalks up to user abuse, BS. I treat my "Toys" with care, I don't have a lot of money to blow on thi stuff so it needs to last. I sold my First gen Ipad a month ago to help pay for this thing.
Good luck in whatever you decide, I know I loved my Prime but, man, I would be pissed at myself for seeing all the warning signs and not taking heed.
I'd return this one. Gary says something is coming in a couple of weeks....repair parts are arriving at ASUS....
I'd give ASUS about a month, first to see what the surprise is, and to give ASUS a chance to get any "changes" into inventory. Then buy your new one.
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
demandarin said:
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
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I have also had mine since christmas (BCOKAS serial) and honestly.. I have had nothing to complain about. It has gotten wifi everywhere I have wanted it to, the gps is there when I am outside (not that id ever use my tablet for gps), and the screen is b-e-a-utiful and SUPER bright. I bought the keyboard dock to go along with it, and the battery life is outstanding. I can use this baby all day and still have some battery life left when I go to bed.
In the end, though, it comes down to personal preference. ASUS has made a statement that there are repair parts coming... so worst comes to worse you can send it in to them.
Return it.
Either for exchange where hopefully you will get an additional amount of time to play with it and decide, or for cash.
If for cash you may have to wait a while for another to show up if you decide you can't live without it, or you can buy something less stressful.
I have finally decided that without the right software and ability to take handwritten notes properly that I don't care how cool, amazing and sexy the hardware is (and oh boy is it gorgeous hardware, especially with (then without, then with, etc) the keyboard dock. It just doesn't work regarding my use cases and specific needs.
Damn shame.
I can't say I didn't expect these responses. But ill admit it's a rough choice. If asus gets new parts I'm hoping they won't their customers in the dark.
I was quite shocked at the results from wifi range on phone and tablet and I think I'm kind of lucky.
Mine is a C10K serial. I'm not exactly how top notch the wifi is suppose to be so I don't have much to compare to but when comparing to my phone that gets great wifi reception, results are almost identical which simply makes me believe its fine.
If the screen cracks, well I bought warranty for a reason. Ultimate decision will probably be tomorrow morning and ill see how I feel when I pick it up
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
YoMarK said:
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
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Let me ask you if they'll know or check :-D
I never noticed a problem with the TFP WiFi when I had one. Granted, I wasn't comparing side by side with another device - I was just using the TFP, and WiFI signal never bothered me.
Totally ignoring the comparison with your Nexus, does the WiFi connection cause you trouble? If so, return it. If not, keep it and enjoy.
Coderedpl said:
Let me ask you if they'll know or check :-D
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I've heard that the serial number is uploaded to them when you unlock.
robertg9 said:
I've heard that the serial number is uploaded to them when you unlock.
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Yea it is, but i registered it, and ended up not liking it later
Coderedpl said:
Yea it is, but i registered it, and ended up not liking it later
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Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
h3ckman said:
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
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The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Coderedpl said:
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
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Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
h3ckman said:
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
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Last day tomorrow.....I still don't know, was on hold for 30 minutes with asus and nobody ever answered, will try again tomorrow.
I finally got one on number 6 that gets good WiFi I'm not letting this go but Bluetooth does drop WiFi down from 18mb/s same room as router Bluetooth takes it down to 3-4mb/s. So I go from 18mb/s down to 3 or 4mb/s with Bluetooth. I don't use Bluetooth that much though.