Related
http://www.facebook.com/ASUS?sk=wall
From ASUS:
Regarding the bootloader, the reason we chose to lock it is due to content providers' requirement for DRM client devices to be as secure as possible. ASUS supports Google DRM in order to provide users with a high quality video rental experience. Also, based on our experience, users who choose to root their devices risk breaking the system completely. However, we know there is demand in the modding community to have an unlocked bootloader. Therefore, ASUS is developing an unlock tool for that community. Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism.
Thank you for all the understanding and support for the ASUS Transformer Prime. Happy New Year!
In short: Cheap way to avoid giving us warrenty. **** this company for real.
Well I'm excited!
Did you seriously expect them to keep your warranty intact?!
Guys, don't forget that whether they offer unlocked bootloader tools or not, most modding will void most devices' warranty anyway. HTC did the same, but Revolutionary beat them to it. If you don't want to use Asus' method which will guarantee voided warranty, then support your devs. Give them a reason to break that encryption and unlock the bootloader.
Yes. You can unlock your bootloader on your shiny new Transformer Prime and enjoy the freedom everyone else is offering.
If you agree to void the warranty of your shiny, new, state-of-the-art, out-of-the-labs fresh super Android tablet. The very instant you get it.
Are they ****ing serious? They cannot be ****ing serious about this?
JoeyLe said:
In short: Cheap way to avoid giving us warrenty. **** this company for real.
Click to expand...
Click to collapse
this is the same way HTC and Sony do it; not as nice as some other companies like samsung but not unexpected at all
Mcoupe said:
Well I'm excited!
Did you seriously expect them to keep your warranty intact?!
Click to expand...
Click to collapse
YES. Just like every other company.
---------- Post added at 06:20 PM ---------- Previous post was at 06:19 PM ----------
theoilman said:
this is the same way HTC and Sony do it; not as nice as some other companies like samsung but not unexpected at all
Click to expand...
Click to collapse
Well at least HTC got pwoned by Revolutionary, hope this is the same for Asus.
JoeyLe said:
YES. Just like every other company.
Click to expand...
Click to collapse
What this guy said.
So now we know that Google is the culprit (DRM for Google movie rentals)
JoeyLe said:
In short: Cheap way to avoid giving us warrenty. **** this company for real.
Click to expand...
Click to collapse
You're an idiot, this is standard procedure for any company to unlock the bootloader.
josteink said:
Yes. You can unlock your bootloader on your shiny new Transformer Prime and enjoy the freedom everyone else is offering.
If you agree to void the warranty of your shiny, new, state-of-the-art, out-of-the-labs fresh super Android tablet. The very instant you get it.
Are they ****ing serious? They cannot be ****ing serious about this?
Click to expand...
Click to collapse
Are YOU serious? You do realize that if you are a company that puts out a product with specific hardware and software, and then someone comes along and modifies it because they want different functionality, you cannot be held responsible for THEIR actions if they **** it up?
This is pretty simple logic and has been the standard for any software company, and for good reason.
ModestMuse23 said:
You're an idiot, this is standard procedure for any company to unlock the bootloader.
Click to expand...
Click to collapse
Samsung ships almost all its stuff with the bootloader unlocked in the first place.
And you get to keep your warranty.
*shock*
Amazing. Yes, I know.
josteink said:
Yes. You can unlock your bootloader on your shiny new Transformer Prime and enjoy the freedom everyone else is offering.
If you agree to void the warranty of your shiny, new, state-of-the-art, out-of-the-labs fresh super Android tablet. The very instant you get it.
Are they ****ing serious? They cannot be ****ing serious about this?
Click to expand...
Click to collapse
they second your rooted your galaxy note, you voided it's warranty.
grusher said:
Are YOU serious? You do realize that if you are a company that puts out a product with specific hardware and software, and then someone comes along and modifies it because they want different functionality, you cannot be held responsible for THEIR actions if they **** it up?
This is pretty simple logic and has been the standard for any software company, and for good reason.
Click to expand...
Click to collapse
See my point about Samsung.
josteink said:
Samsung ships almost all its stuff with the bootloader unlocked in the first place.
And you get to keep your warranty.
*shock*
Amazing. Yes, I know.
Click to expand...
Click to collapse
the second you change any of it, the warranty is voided. only difference is you change it back and they don't notice
we'll be able to do the same with asus, unlock to a fake server! haha
ModestMuse23 said:
You're an idiot, this is standard procedure for any company to unlock the bootloader.
Click to expand...
Click to collapse
Your an idiot for accepting this. Its like I root it, my LCD screen goes death which hasn't anything with the root to do; and I'm basically ****ed. Yeah, that is worth my 599 euro's.
Really..?
biggem001 said:
they second your rooted your galaxy note, you voided it's warranty.
Click to expand...
Click to collapse
Galaxy Nexus.
But since it has unlocked bootloaders I can always restore it to stock and relock those bootloaders. Noone will be able to tell.
I get to keep my unlocked bootloader dessert and eat it to.
Seems like Samsung is the only reputable company left these days.
mutiny said:
Guys, don't forget that whether they offer unlocked bootloader tools or not, most modding will void most devices' warranty anyway. HTC did the same, but Revolutionary beat them to it. If you don't want to use Asus' method which will guarantee voided warranty, then support your devs. Give them a reason to break that encryption and unlock the bootloader.
Click to expand...
Click to collapse
I was thinking the same - HTC tried this and before any unlock bootloader tool was let out it had already been hacked
josteink said:
Galaxy Nexus.
But since it has unlocked bootloaders I can always restore it to stock and relock those bootloaders. Noone will be able to tell.
I get to keep my unlocked bootloader dessert and eat it to.
Seems like Samsung is the only reputable company left these days.
Click to expand...
Click to collapse
sorry bout that, forgot what i saw in your sig.
it'll be the same way here, i can easily do some packet monitoring and create a fake server that the unlocking program will report too, ASUS will have no idea you unlocked your device
josteink said:
Galaxy Nexus.
But since it has unlocked bootloaders I can always restore it to stock and relock those bootloaders. Noone will be able to tell.
I get to keep my unlocked bootloader dessert and eat it to.
Seems like Samsung is the only reputable company left these days.
Click to expand...
Click to collapse
The Galaxy Nexus is not "Samsung" it is a Google Phone even though Samsung manufactures it. It's a different beast than other products. Same with Nexus S and Nexus One... Apples and Oranges
Thought I might as well open a new thread 'cause everybody should have access to the good news easily:
Gary Key stated in his unofficial thread that spare parts are shipped to the service centers around the world:
The spare parts have arrived at service center in Switzerland. In my case it is a new mobo. The technician just called back and told me he would repair and test the tablet this afternoon.
Still missing mine since 120207
You might give me a thanks if this info makes you happy!
Update 120315:
To me it seems the mobo is the fix we all have been waiting for. It got replaced with my Prime which failed the final test at the repaircenter. My wifi-thing is wrecked, so they ordered a new one. This means: they got my device five weeks ago and they knew already from Asus there would be a new mobo released in the future so they assumed my trashy wifi (bad receiption, bluetoothlag and finaly unable to connect to my home router) was related to the faulty mobo design. Be sure it is, unfortunately my wifi is crap as well. I guess they found out after they'd assembled and reassenbled the tablet - lol -
The service center is contacting ASUS now after I complained mildly for being pushed aside during more than a month.
Well, that's why I hate frigging computers they all suck!!!!
Hopefully I can keep you updated otherwise I just got sick of it and my androidexperiment will have died.
Nokia N9 Meego ist the best, no frigging buttons just plain swipe. but this is another sad story ...
Zcech Rep. service centre? Or where?
What was the issue you RMAed it for?
I RMA'd mine to Czech, sent it friday morning:
Picked up Friday morning
Arrived in Manchester Friday evening
Arrived in Germany on the Sat Morning
Left Germany 3am this morning (Monday)
Arrived in Austria at 6am
Arrived in Czech at 8am
Return to shipper at 9:46am
Does this literally mean, they got mine, and have either:
1. just sent it straight back to me or
2. just sent me a brand new one and will deal with my old one later on
Any ideas?
@kevinm2k
Depends where you getting that tracking info, if its from couriers site it looks like it didn't get to service centre and for some reason being returned to sender
I went through the official return system with UPS, the tracking is from UPS here:
http://wwwapps.ups.com/WebTracking/...ns=yes&loc=en_GB&tracknum=1Z7634WR9390800355#
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
x2 - I want to know this
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
chamberc said:
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Click to expand...
Click to collapse
This is exactly why I haven't unlocked yet. If there's new components or motherboards to be swapped out, I'd rather get that done first. Then have my fun unlocking and flashing roms. But it gives me time to let the roms mature more and build confidence in decision of unlocking and the consequences involved. I'm in no rush really. Stock rom working great for me. Plus with root(which I can easily remove if I want) and overclocking @ 1.6Ghz, I'm enjoying the very fast n slick stock experience.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
Thank you, I don't understand why people who read the terms, and still decided to go ahead and unlock the device anyway, then want start a thread/post complaining that it's not fair. This is one of the reasons why Asus didnt want to unlock the bootloader to begin with, because no matter how you explain it to people, they still don't seem to be able to comprehend. Gary probably wont respond, because it was clearly stated that you VOID ALL updates/help
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
I don't get it.
Everywhere dealing with the unlocker including itself says what it does and what it's for. Amazes me people just jump in like that.
Once we start seeing results I may send mine in. Every day that goes by it gets harder not to go on and install my own antenna lol
kevinm2k said:
I went through the official return system with UPS.
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
Click to expand...
Click to collapse
I am pretty sure that "returned to shipper" shows up in this case because the UPS label was created by Asus, so UPS "thinks" it was returned to the shipper.
It shows that it was signed for, so they do have it.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
how long after purchase can you get squaretrade for prime? but yeah its only fair if it was a manufacturing defect. I would think Asus should let unlocked people slide on that. maybe Gary can clear that up. not sure he will though because it would have to be worded correctly so not to be improperly used against Asus since alot of legal stuff around that. its a fair question to ask though. if you haven't already, you should ask in his new thread. you could could send another pm but I know his pm box is swamped with pm's.
at least with squaretrade you could always find a reason to send it in and get a replacement unit. which will either come with new components or be eligible for warranty since its not unlocked.
we have to remember this though. Gary did state that the new component pieces was only going to be implemented on a device by device basis. so basically only if their testing shows it to be faulty, will that device qualify for new component piece. its not like every device sent in will get it. as not all devices will qualify if they already meet Asus factory spec from new testing.
plus we not sure of what this "Great Prime News" coming up is.
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Hey, my apologies if I came off rude benefit14snake, your question was indeed a valid one. It's just that I've seen so many post from people complaining about not being able to update after unlocking their tablets. Asus should fix ALL devices that have weak wifi, or they will end up losing customers in the long run.
benefit14snake said:
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Could have sworn it was 30 >.>
If it's 90 even I could still get SquareTrade
Hi,
i am also one of those guys who bricked their TF201 - with Unrecoverable Bootloader Error (0x00000004)
i tried everything, but as told here, currently there is no way to recover from this point.
and i decided to sent it to Asus Service in Russia. After 1 week diagnosis, they said that, it is a user Error, and with a payment, they can fix it.
when i asked, how much will be...
They said, mainboard should be changed - and cost 19700 RUBLE (it's 679 USD)
i can not believe. Just one month old Tablet, now died.
just because of agreement between asus and google, they are encrypted bootloader partition, and not released key for using NVFLASH..
what can i do now?
for whom, interesting about process, my RMA no:RUA1230787
slowbend said:
Hi,
i am also one of those guys who bricked their TF201 - with Unrecoverable Bootloader Error (0x00000004)
i tried everything, but as told here, currently there is no way to recover from this point.
and i decided to sent it to Asus Service in Russia. After 1 week diagnosis, they said that, it is a user Error, and with a payment, they can fix it.
when i asked, how much will be...
They said, mainboard should be changed - and cost 19700 RUBLE (it's 679 USD)
i can not believe. Just one month old Tablet, now died.
just because of agreement between asus and google, they are encrypted bootloader partition, and not released key for using NVFLASH..
what can i do now?
for whom, interesting about process, my RMA no:RUA1230787
Click to expand...
Click to collapse
I am sure that some will reply to this and say you unlocked your bootloader so tough s**t. I have also unlocked and this was exactly what I feared Asus was going to do after voiding warranties. I really do think that this is highly predatory on Asus' part: allowing users to partially unlock the bootloader in full knowledge that there will be these hard bricks without tools like NVflash and then charge a premium to fix it. $679 to fix a tablet that cost $500 in the first place? I really do think that is appalling. I feel for ya Slowbend. I don't think I would pay that in your position and I would be absolutely devastated.
Thats some bad luck.
If you have the money, just buy new one and try to get the
old one back from rma and lets hope you can unbrick in the future.
Bricked
That sucks buddy!!
I would buy a new one at $499 USD (If you can) and part out the broken TF201.
*Get grounded to protect parts and some static resistant baggies and list on Ebay.
The LCD, touch screen digitizer, battery, antennas, cables, and driver boards are (or soon will be) worth good money as people start to repair broken tablets out of warranty.
In my opinion, If you are patient and did it right you could recover most of your initial investment.
I'm not sure I understand. You agreed to no warranty support from Asus, now you want warranty support?
chamberc said:
I'm not sure I understand. You agreed to no warranty support from Asus, now you want warranty support?
Click to expand...
Click to collapse
Uhmm, I don't see him saying that at all. My read was he is astounded and disappointed that Asus would charge such an exorbitant amount to simply nvflash a ROM for him to fix the brick. Something that could/should be available to those of us who (with open eyes) traded our warranties for what we thought was an open device.
Sent from my Galaxy Nexus using Tapatalk 2 Beta-4
barryflanagan said:
Uhmm, I don't see him saying that at all. My read was he is astounded and disappointed that Asus would charge such an exorbitant amount to simply nvflash a ROM for him to fix the brick. Something that could/should be available to those of us who (with open eyes) traded our warranties for what we thought was an open device.
Sent from my Galaxy Nexus using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
Except according to the Repair center from the op, it's not a NVflash solution, but replacing the whole motherboard.
barryflanagan said:
Uhmm, I don't see him saying that at all. My read was he is astounded and disappointed that Asus would charge such an exorbitant amount to simply nvflash a ROM for him to fix the brick. Something that could/should be available to those of us who (with open eyes) traded our warranties for what we thought was an open device.
Sent from my Galaxy Nexus using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
I don't see NVFlash being part of the agreement, so I'm confused why someone would assume it was?
Surely there is no aggrement with Asus for releasing NVFLASH. But, as others, i made simple mistake, i installed Custom Rom, and i decided to turn back original stock rom. If it is so easy to brick with this way, why they don't aware us about this situation.
Also, the thing is they are giving repairing services by 3. party companies. All their problem is they just don't want to give flashing software to services, just because they are fearing that it would become public(i mean that tool)
and for services, there is only one way to repair this problem - changing motherboard.
it is not service centers fault, it is totally about Asus itself.
i am very dissappointed
slowbend said:
Surely there is no aggrement with Asus for releasing NVFLASH. But, as others, i made simple mistake, i installed Custom Rom, and i decided to turn back original stock rom. If it is so easy to brick with this way, why they don't aware us about this situation.
Also, the thing is they are giving repairing services by 3. party companies. All their problem is they just don't want to give flashing software to services, just because they are fearing that it would become public(i mean that tool)
and for services, there is only one way to repair this problem - changing motherboard.
it is not service centers fault, it is totally about Asus itself.
i am very dissappointed
Click to expand...
Click to collapse
That is the reason why they originally locked the boot loader. So people who don't know what they are doing won't brick their primes and then ask for warranty. Unfortunately, you agreed to voiding your warranty when you used that unlock tool so there is nothing that ASUS will do about it.
slowbend said:
Surely there is no aggrement with Asus for releasing NVFLASH. But, as others, i made simple mistake, i installed Custom Rom, and i decided to turn back original stock rom. If it is so easy to brick with this way, why they don't aware us about this situation.
Also, the thing is they are giving repairing services by 3. party companies. All their problem is they just don't want to give flashing software to services, just because they are fearing that it would become public(i mean that tool)
and for services, there is only one way to repair this problem - changing motherboard.
it is not service centers fault, it is totally about Asus itself.
i am very dissappointed[sic]
Click to expand...
Click to collapse
I think you have perhaps misunderstood. You agreed to not expect any service from Asus of any kind. Now you're expecting help from Asus which you agreed you would never need when you unlocked.
I sympathize with your frustration, but this isn't a surprise, it's exactly what you agreed to. Asus has fulfilled its agreement with you.
xGary said:
That is the reason why they originally locked the boot loader. So people who don't know what they are doing won't brick their primes and then ask for warranty. Unfortunately, you agreed to voiding your warranty when you used that unlock tool so there is nothing that ASUS will do about it.
Click to expand...
Click to collapse
i am not expecting any service from Asus under warranty. i already know, what i did.
But, i also know, you can fix this error with nvflash in all other tablets and phones except TF201. i know, this is not mainboard issue, i guess you know too.
i am not against to pay for repairing. But, it is not fair to ask about 679 USD for fix that kind of software issue. It is new tablet price!
in other hand, if they got agreement with Google, why they released this tool? Because of users impressions...
slowbend said:
i am not expecting any service from Asus under warranty. i already know, what i did.
But, i also know, you can fix this error with nvflash in all other tablets and phones except TF201. i know, this is not mainboard issue, i guess you know too.
i am not against to pay for repairing. But, it is not fair to ask about 679 USD for fix that kind of software issue. It is new tablet price!
in other hand, if they got agreement with Google, why they released this tool? Because of users impressions...
Click to expand...
Click to collapse
I agree with you, every other phone or tablet I've had(10)or so have a way to unbrick. Hopefully none of you jack asses that are acting like Asus is right in doing this doesn't make a mistake and want help. I have a gtablet which I have bricked more then a dozen times and just nvflashed back to life. I hope to see nvflash on our primes soon.
Good luck hopefully it all works out.
As far as the option of buying new one not sure I would want to support a company that seems unwilling to help. Just my opinion.
Sent from my Transformer Prime TF201 using xda premium
What do you mean ASUS being right or wrong? You understood what clicking yes meant. There wasn't/isn't a version of vnflash for our primes and probably never will be. After the junk ASUS has been pulling since they first shipped I would never trust them to do the "right thing". They knew how easy it would be to brick the tablet and they made it easy for people to hang themselves. If there were 2 tablets left an IpadX and an ASUS I'd walk away. To the OP, I feel for ya but you're screwed. To charge more than it would cost to buy a new one is a slap in the face.
Sent from my DROID2 GLOBAL using Tapatalk
i am disappointed because i was expecting support from Asus. Support and Warranty are different things. while i was installing Bootloader Unlocker, i was know that i am avoiding warranty.
But knowing that Asus has simple solution for our problem, make me mad.
and i believe, not only me, also many user would brick their prime. Because, it was only wish that installing stock firmware back and everything goes smoothly, until i rebooted tablet. Seems to me it was not big fault.
Asus would give flashing tool to their official services, and would ask repairing cost for this. It's not so big deal.
in short, who can help me if Asus won't? Surely i am expecting solution from them since i am also their customer and it is their product.
it is like "punishment".i don't like it.
If nothing else Asus should offer us a replacement mother board at 20% above cost. A new board can't be much more than $150... so sell to us at $180?.... everyone would be "happy" and ASUS makes more money. at least loyal customers won't feel gouged.
Sent from my EVO 4G using xda premium
Or maybe $60, hook up your prime to the comp, remote desktop and they work there magic (aka: NVFlash) and viola.
Hi there,
any news here - I just was as stupid - flashed the stock rom as I wanted to update from .11 to .15 (and .21 thereafter) and now this.
BRICKED - S..t
garniemand said:
Hi there,
any news here - I just was as stupid - flashed the stock rom as I wanted to update from .11 to .15 (and .21 thereafter) and now this.
BRICKED - S..t
Click to expand...
Click to collapse
How did you flash the stock ROM? Did you flash a nandroid backup of stock ROM, or did you just go from custom ROM and flash a stock firmware?
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-5
I rooted my Nook Color almost immediately after getting it out of the celophane -- I think they're virtually unbrickable.
Stories like yours make me seriously question whether I want to root my TP.
That really sucks that this is how things turned out.
So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
Btw the reason I'm nervous about repairing and keeping it is because of the plethora of other issues I keep reading about. I don't want this thing to turn into a money pit...
that unlock bootloader is a *****, even if it didn't cause the issue. Unlocking your tablet was their sweetner so they wouldn't be obligated to fix your already flawed tablet for free.
Asus customer service is just some of the worst I've ever seen.
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
---------- Post added at 11:04 PM ---------- Previous post was at 11:02 PM ----------
wifesabitch said:
Asus customer service is just some of the worst I've ever seen.
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Why do you say that?
He know what he was getting into when he decided to unlock his Prime.
If he had not unlocked it Asus wouldn't have charged him a dime to fix his hardware issue.
It's possible but unlikely that I would still be using the prime as my daily driver after a full year... Yes, I accepted the warning when I unlocked it, but no I didn't actually expect Asus to follow through with such a ridiculous policy. HTC had the same policy and had no problem sending me a brand new phone when the power button broke on my old unlocked Nexus One.
I obviously expected too much from their customer service.
How can anyone justify a company voiding a customer's entire warranty (including hardware) for an unlocked bootloader? Have you ever installed a new OS on your computer at home? How would you feel if you could no longer get any support for any of the parts on your computer afterwards? It's bonkers.
Hell it wouldn't even be so bad if they even budged a bit on the cost, or offered free return shipping (since I can get it back free if I decline the repairs anyway) but they're being super dinks about it.
theandies said:
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
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Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
Shadowlore said:
Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
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Yeah, I always think about getting those warranties but never actually follow through, I've been pretty lucky with electronics...
Definitely something I'll be looking into the next time I spent $500+ on anything.
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
caseyc said:
So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
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Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
leppie said:
Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
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Tried that, the response I've gotten 3 times in a row:
"Currently there is no warranty on the unit and thus all repairs would be charged for parts and labour."
They don't care how it happened, all they are looking at is a black or white "warranty: yes or no" on a screen. This is the disappointing thing, there's no human touch or understanding at the other end at all.
I've asked at least 5 times today to talk to a supervisor and every time I've been denied outright. I don't even know if that's allowed for them to do, but I mean even if the supervisor just came on the phone and told me the same stuff I don't care. Just give me a damn chance!
what are your local customer protection laws? In the UK, I think their action would be unsupportable in law (the warranty actually provides lesser protection in the UK than statutory protection, I suspect).
nyijedi said:
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
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Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
I would normally say the OP is in the wrong, as he knew Asus' policy. However, Asus really is screwing customers here by not having a decent, working stock firmware available over 7 months after releasing this terribly flawed device. They're almost forcing people to break their warranty if people don't want to be stuck with an ANR'ing, laggy POS. It's not right.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
bedoig said:
Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
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I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
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I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
bedoig said:
I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
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Yeah, I'd like to believe there is some sort of protection act here too but it'd be more of a time investment than I'm willing to make.
The other unfortunate part of all this is that Asus must have a pretty tiny warehouse or a whole lot of repairs on the go because they will only give me 2 business days to decide if I want it fixed before they ship it back un-repaired. Free shipping, mind you... unlike if I were to opt for them to repair it in which I'd be on the hook for $35 in shipping. Because that makes sense.
Blah.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
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I presume you are from Edmonton Alberta. I've just spent 5mins on Google to locate your provinces FAIR TRADING ACT and in view of the cost of the item/repair you should at have a go at Asus/the shop using :
(3) It is an unfair practice for a supplier
(a) to enter into a consumer transaction if the supplier knows
or ought to know that the consumer is unable to receive
any reasonable benefit from the goods or services;
(There have been known problems from day 1)
(c) to include in a consumer transaction terms or conditions
that are harsh, oppressive or excessively one-sided;
(This is what Asus are now invoking because you attempted to remedy faults that were known by the vendors. The conditions are harsh...... because they make no distinction between the action of the software and the mechanical integrity of the device and they give no grounds to challenge the warranty e.g "If in the view of Asus the damage is as a result of .........."
Please don't let them get away with it.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Bit of a stretch really, but you're mostly right. I had hoped they would be better than that and decide when to enforce it, not blanket every case with the policy.
Better yet, I had banked on the tablet living up to the rest of the electronics I've owned and last longer than 6 months (purchased January 26th) before having a MAJOR defect that's not covered by the manufacturer...
I can live with replacing a $400 tablet after a year or whatever, but 6 months seems a bit short especially since there really haven't been any better tablet releases since.
I just got my note back from Samsung this past Thursday. I just flashed it with Liquid Jelly Bean and the newest Gapps. It won't reboot but when I hook it up to my computer one drive in Windows Explorer goes on & off repeatedly. I do think it has life but there is no video, sound or vibrations? Can I handle this or will it need service again? Thank you in advance for any help given!
Personally I think you should man up and send it to Jtag. I assume since you sent it to Samsung, that you have one fraudulent claim already. Why would it be the fault of the manufacturer that you bricked your phone (twice)?
Take responsibility for your actions. And if not, please don't post about it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
They had to replace a component in it last time. it may not been fully my fault. May be a weak in it.
But this time?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I got it by email today. So, I thought it was up to date.
This is what mean
http://www.android.gs/install-liqui...ng-galaxy-note-i717-android-4-1-2-jelly-bean/
I clicked the download link in that article and it started downloading the d2ATT version which is the galaxy s3. Sounds to me like that article has some very wrong links that will brick a phone and require JTAG
I know. I wish I had noticed
So there is no question ... You take reasonability ... Send to jtag this time ... Learn your lesson ... Read better from now on. Right?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Would it be safe to say, that 99% of device bricks are user error?
And the other 1% either bad files or hardware failure ?
I think so, and wholly agree that if you make a mistake and damage your device, then take responsibility and pay to repair the mistake.
Making another party (Samsung) pay for the mistake just drives up the cost of new devices for everyone.
This device is nearly a year old (ancient by device standards) yet the retail price is still $500.00.
Personally, I already paid for mine, and I really don't want to pay for device repairs that I didn't cause, due too people not doing the research they should have when I buy another one.
Now I get it, and I'm not a heartless azzhat, but if your gonna lie, don't advertise it here....g
I'll add one last thing .. If your going to screw around with a device that is this expensive, don't trust a link from an email. Do some research. Come to xda ... Ask questions if needed, read all you can, and read some more. How many junk emails did you delete today alone?
This is 99.9% your fault. Send it to Jtag ... Take your lumps. LEARN. Accept that it's not Samsung that failed. I for one will think more highly of you.
When you get your phone back ... Before anything else ... Go here:
http://forum.xda-developers.com/showthread.php?p=35779641
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Sell it and get a Jitterbug.
rangercaptain said:
Sell it and get a Jitterbug.
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In your worst nightmares. I'm buying a Note 2 as soon as I get the tax refund. Then I'll sell this one. It'll be working well by then.
sholsten said:
In your worst nightmares. I'm buying a Note 2 as soon as I get the tax refund. Then I'll sell this one. It'll be working well by then.
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I'll go ahead and warn Samsung and att your that coming.
Sent from the Bacon Pope's Galaxy Note 2
cwhitney24 said:
I'll go ahead and warn Samsung and att your that coming.
Sent from the Bacon Pope's Galaxy Note 2
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Whatever turns you on. Just remember when you dig one grave you better dig another one. I can't see the problem of exercising my rights to warranty. Sorry y'all are all Scrooges. Why should it bother you how I do it. Whatever u chose to do wouldn't cause me to harass you.
But still in my Christian heart. I wish all of you a very blessed Merry Christmas and a prosperous New Year!!!!
In your lying thieving Christian heart.
you are committing a crime. You void the warranty by just rooting it, you tired to install a custom os, and failed. The only right you're exercising is your right to commit fraud...again.
It's your fault your phone doesn't work now.
Why should we, the modding community as a whole start to jump through hoops to get access to our own devices because manufacturers and carriers want to lock down devices because people are stealing from them?
That's the main reason why New devices are so expensive and Verizon forces locked boot loaders... which has set a precedent, and if this continues I see other carriers following suit.
OK guys point well made.
OP,
You already used your warrenty on something that could have been a device defect or an issue caused by something you did that caused the part to fail. Either way this time was fully your doing. What you plan to do is a big problem and is not condoned by this site. Man up and get it fixed yourself.
Lets leave religion where it belongs and this site is not it.
Thread closed
Batcom2